Database Users

If your replacement phone comes without battery/sdcard/back cover... it's a REFURB

My original phone was broken (when I bought it). When they sent me a new one, it came in a cardboard box, no battery, no sdcard, no battery cover.
Called in to make sure it's new... "well to tell you the truth sir, it's reconditioned like-new.... no we can't replace it, because the phone that you sent to us was used, so we had to send you a used one.... I'm sorry sir, theres nothing we can do."
buyer beware...

thats usually how it works, especially with a phone in such high demand

except that Verizon policy states that if you're within your 30 period, you can replace your phone with a BRAND NEW one
I've decided that if customer support won't send me a new one, there's nothing stopping me from just going around them. Since I'm still within 30 days, I'm going to simply return my phone for a refund of my purchase price, and order a new one.

DroidXChat said:
except that Verizon policy states that if you're within your 30 period, you can replace your phone with a BRAND NEW one
I've decided that if customer support won't send me a new one, there's nothing stopping me from just going around them. Since I'm still within 30 days, I'm going to simply return my phone for a refund of my purchase price, and order a new one.
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that would work but what will you do when you hit the 31st day and you have problems then you will have to take the refurb.

That is not necessarily true. O had to have my droid 1 replaced 3 times 2 of the 3 were brand new phone in return boxes according to the verizon rep I spoke to.
Sent from my DROIDX using XDA App

tmmedic20 said:
That is not necessarily true. O had to have my droid 1 replaced 3 times 2 of the 3 were brand new phone in return boxes according to the verizon rep I spoke to.
Sent from my DROIDX using XDA App
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i can always trust a verizon rep just like i trust a used car sales man

pima said:
that would work but what will you do when you hit the 31st day and you have problems then you will have to take the refurb.
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or I can get a phone that has no problems.... just because you say "what will you do when" doesn't mean its something that's going to happen

My point is that when you send your xbox 360 in for repair they either repair it or send you a refurb and i bet you plug it in and play it. This is the same with phones so why is it a big deal if it works?
Sent from my DROIDX using XDA App

pima said:
My point is that when you send your xbox 360 in for repair they either repair it or send you a refurb and i bet you plug it in and play it. This is the same with phones so why is it a big deal if it works?
Sent from my DROIDX using XDA App
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I would agree after 30 days. But before it you should get a new replacement device not a like new device.

I'd just tell them that the phone they sent you was BROKEN so since you paid for a NEW phone you want a new phone.
Sent from my DROIDX using XDA App

TBH sometimes if you describe the loophole you described to the person you're talking to, they will help you out.
I've literally told customer service reps for various things I've owned that I can simply do that, and they usually oblige.

Very true; i started having issues with my droid and customer service informed me that i would have to put up money for the replacement device. After they received the failed device they would credit my account.
Sent from my DROIDX using XDA App

There are two type of replacements for the x only within 30 days. First would be a wfg which would come with charger etc. and would be back ordered. The second would be only the phone and for a doa which you had they are new searching the esn shows no other activation s. This one is only for the x atm.
I'm a vzw tech btw and have no reason to lie

I went round and round about this with them. You are getting new ones in the little white boxes without the battery (for now)

I'm not sure it's "refurb" providers send phones without the bact etc to help avoid people calling in pretending their phone broke and then selling one and keeping the other. I know you aren't doing that, but I'm sure that plays a part it why they do it like that.

xmunk said:
There are two type of replacements for the x only within 30 days. First would be a wfg which would come with charger etc. and would be back ordered. The second would be only the phone and for a doa which you had they are new searching the esn shows no other activation s. This one is only for the x atm.
I'm a vzw tech btw and have no reason to lie
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yeah there are usually no refurbs around when a phone first comes out. so they set aside news ones to send out in the refurb cardboard box. saves them money of all the accessories w/ shipping, u keeping them, etc.\
i bet the phone is new.

How can I tell if a vibrant is refurbished?

I had to get my vibrant replaced (which is another awful, long story) and my new Vibrant is arriving soon. I have a feeling it's going to be refurbished. How can I tell?

jamesey10 said:
I had to get my vibrant replaced (which is another awful, long story) and my new Vibrant is arriving soon. I have a feeling it's going to be refurbished. How can I tell?
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Its going to be refurbished

Probably a refurb. Have you been reading the forums? Plenty of people getting swaps for no reason..
Sent from my SGH-T959

Aren't sellers normally required to identify a refurb? Look for a sticker when you open up the back.

The box
usually they come in a different non printed box. And, the yare supposed to disclose if the unit is refrub look inside behind the battery... etc
Also look at the terms of your replacement insurance in the contract. It usually will have some disclosure LIKE: we will replace with like kind new or equal.... or something like that That is contract-eeze for Refrub

They all come in a white box. That doesn't mean it's a refurbished phone or not. The stickers are usually slightly different too.

jamesey10 said:
I had to get my vibrant replaced (which is another awful, long story) and my new Vibrant is arriving soon. I have a feeling it's going to be refurbished. How can I tell?
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it will be a refurb unless you are within your 14days.

jamesey10 said:
I had to get my vibrant replaced (which is another awful, long story) and my new Vibrant is arriving soon. I have a feeling it's going to be refurbished. How can I tell?
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A buddy of mine is also waiting on a replacement phone. They told him it was on back order and would not be able to give him a ship date. Did they tell you the same thing?

cubanito1967 said:
A buddy of mine is also waiting on a replacement phone. They told him it was on back order and would not be able to give him a ship date. Did they tell you the same thing?
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yeah. i ordered a replacement on oct 12. The latest info i have from tmobile is that it will arrive on oct 25

why wouldn't it be a refurb?
refurbs have a bad rap

mr2t32 said:
it will be a refurb unless you are within your 14days.
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Thats not totally true. This phone is constantly backordered so they have no choice but to send out new phones in those situations. Maybe its diff fot tmobile.
If anything happened and I wanted a new phone i'd just report it lost and get one from asurion. I got two mew ones in a row from them.
Sent from my SGH-T959 using XDA App

refurbs are fun! if you replace your phone alot, on the 3rd time, you are eligible for a different phone. my HD2 was borked as bawls. got it replaced with refurbs, which still didn't fix anything, and now I have my shiny new vibrant having phone insurance is great
EDIT: i had my vibrant replaced already and it was a refurb, but still works just fine

i have a replacement, and i dont care if its refurb. or not. fact is it works better then 1st one i had, and as long as its a samoled screen and all specs work what difference does it make? besides once its rooted with one click lag fix the phone is blazingly fast

I got my replaced and now its still perfect after 1 month.

Getting a refurb is bad for factory warranty purposes. That is why lots of people don't like them. Manufacturers track manufacture dates by IMEI, so you can't lie to them. Buying a phone now and getting a refurb from July is bad.
Sent from my SGH-T959 using XDA App

Refurb phone???

My phone is only about 10 days old and I took it to a sprint repair store cause my voicemail wouldnt update. They didn't know what to do for it so they ordered me another phone. They just called today and said it was in and that I could pick it up. I asked if it was new or a refurb and they said it was a refurb and she also stated that mostof the time a refurb works better than a new one. Anyone have any experience with this? I just don't really want to give up my 10 day old brand new for a refurb unless it's ok. Also are the screens new cause I don't have any scratches on my phones screen now and I don't want my refurb to have any. So does any one have a refurb now that works great? Thanks for the input.

I was told the actual phone is new, but the main board in it is refurbished. Not sure if this is right or not though, just what they told me at the Sprint store. Mine is a refurb, but it works great... also, if I remember right, you can check to see if it's a refurb or not, just can't remember how.
Sent from my SPH-D700 using XDA App

musclehead84 said:
My phone is only about 10 days old and I took it to a sprint repair store cause my voicemail wouldnt update. They didn't know what to do for it so they ordered me another phone. They just called today and said it was in and that I could pick it up. I asked if it was new or a refurb and they said it was a refurb and she also stated that mostof the time a refurb works better than a new one. Anyone have any experience with this? I just don't really want to give up my 10 day old brand new for a refurb unless it's ok. Also are the screens new cause I don't have any scratches on my phones screen now and I don't want my refurb to have any. So does any one have a refurb now that works great? Thanks for the input.
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Take it to where you bought it and tell them it is defective and you want to exchange it. Under the 30 day guarantee they should exchange it for a brand new one for free.
Sent from my SPH-D700 using XDA App

I'm out of my 30 days or I would have. This is my 3rd epic. So a refurb is basically new just with a used main board? Yeah you can check it by ##786#.

musclehead84 said:
I'm out of my 30 days or I would have. This is my 3rd epic. So a refurb is basically new just with a used main board? Yeah you can check it by ##786#.
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If this is true, then my recondition status on the refurb they gave me yesterday says "Status: NO". Total call time onthe phone is only 7m out and 11 min in. With a total of only 8 calls in and out. lol awesome

I'm on refurb epic and all I could is my phone looked, smell and to me is new. I wouldn't worry about it.

Yeah your right I guess as long as it works ok and looks new. It's just we paid so much for these phones and something is wrong with it and it's not our fault I just think we should get a new one.

I believe your 30day time period restarts each time you get a new phone. Personally I would make them exchange it for a new phone. If you wanted a refurb you would have paid refurb prices.
As for refurbs "working better than new phones", I guess this could be the case if they fixed a defective part and you have less of a chance of that part failing again.
I've had pretty good luck with refurbs. But if I had the option to get a new exchange I would do that instead.

I am wonder if they make recondition status to show NO even if it is not since that is their phone and they can make showing anything they like.
dito33

After 30 days of purchase of the original phone a refurb will be used unless one is not available. The 30 day does not start over after an exchange. Anything within 30 days would be new.
Sent from my SPH-D700 using XDA App

It's hit or miss on the refurbs. I'm on my 4th Epic atm. The original had the radio go bad after a month. The second one that was a refurb lasted about 60 days then the charging port went bad. The third one which looked to me to be brand new (still had all the stickers on the chrome) locked and froze in the store as soon as it synced with google. I just got the forth today, fingers crossed so far so good.

TEP say I have to wait for replacement

I accidently dropped my EVO last week and cracked the screen really bad. I have insurance and called Assurion to make a claim. That was last Thursday. They say I have to wait for a replacement until next Thursday. They say they are out of EVO's right now. Has anyone had the same problem? My phone is unuseable right now and I can't believe I have to wait this long.

It took me right at a week to get mine also. They are on back order all over.

Call them and tell them you want a new one, maybe they can ship those faster than refurbs.

sitlet said:
Call them and tell them you want a new one, maybe they can ship those faster than refurbs.
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Mine was new

Well if I get a new one I won't mind the wait then.

I got a new one from them about 2 weeks ago and it was shipped next day. I was really surprised because they are always backordered it seems.

Filed a claim about two weeks ago and had the phone a brand new EVO the next morning. I thought they were all refurbished?

Took about a week to get mine when my screen got cracked. It was brand new retail version in box. So it was worth the wait, glad I got a new one.

Well I just got an email from Asurion and now they tell me i won't have a replacement phone until sometime between next Monday and Thursday. I'm not very happy as I can't use mine now.

Damn the saucily I broke my first evo too I had it since launch, they told me it was going to take sometime to get it but I got it next day(brand new too) I wish sprint will let you borrow a phone until you get the replacement for business owners and such, I have a company phone too so I didn't mind much
Sent from my PC36100 using Tapatalk

jgalan14 said:
Damn the saucily I broke my first evo too I had it since launch, they told me it was going to take sometime to get it but I got it next day(brand new too) I wish sprint will let you borrow a phone until you get the replacement for business owners and such, I have a company phone too so I didn't mind much
Sent from my PC36100 using Tapatalk
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Stores usually do if you ask and if they have any loaners to loan.
My brother's Epic's screen failed on him and he said he "needed a phone" [he doesn't NEED, but you know how it is] and they loaned him some flip phone.

mattykinsx said:
Stores usually do if you ask and if they have any loaners to loan.
My brother's Epic's screen failed on him and he said he "needed a phone" [he doesn't NEED, but you know how it is] and they loaned him some flip phone.
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Really I ask them and they said no ,
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jgalan14 said:
Really I ask them and they said no ,
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Couple questions:
Is the store a corporate store?
Do you have other repair-capable stores in your area?

Urggh, at least you guys had the foresight to sign up for the insurance in the first place. The motherboard on my Evo apparently went bad, so I had to send it to HTC's repair division. I sent it today via 2 day shipping, but it's still a week without my precious phone. I can only hope they don't scratch it up, because it's in flawless condition.
You don't know what you've got until it's gone, I guess.

Mecha2142 said:
Urggh, at least you guys had the foresight to sign up for the insurance in the first place. The motherboard on my Evo apparently went bad, so I had to send it to HTC's repair division. I sent it today via 2 day shipping, but it's still a week without my precious phone. I can only hope they don't scratch it up, because it's in flawless condition.
You don't know what you've got until it's gone, I guess.
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Yeah it may suck but the $7 / month is well worth it.

They made me fill out an affadavit and fax it to them along with my ID. My cousin dropped his 2 week old Evo Shift in the sink. This is the first time I have ever had to file an insurance claim.
I probably won't get the replacement until monday. My cousin is out of a phone for a week. I thought insurance was quicker and less of a hassle.
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gqstatus0685 said:
They made me fill out an affadavit and fax it to them along with my ID. My cousin dropped his 2 week old Evo Shift in the sink. This is the first time I have ever had to file an insurance claim.
I probably won't get the replacement until monday. My cousin is out of a phone for a week. I thought insurance was quicker and less of a hassle.
Sent from my PC36100 using XDA App
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It generally is.
They told my brother it could be a week or more due to "backorder" and the next day he received a phone call saying his replacement was in.

I may be wrong but TEP doesn't issue refurbished phones they are always new. Only Sprint issues refurbs.

zone23 said:
I may be wrong but TEP doesn't issue refurbished phones they are always new. Only Sprint issues refurbs.
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You are wrong, both companies issue refurbs unless there are no refurbs left and a new one is sent.

gqstatus0685 said:
They made me fill out an affadavit and fax it to them along with my ID. My cousin dropped his 2 week old Evo Shift in the sink. This is the first time I have ever had to file an insurance claim.
I probably won't get the replacement until monday. My cousin is out of a phone for a week. I thought insurance was quicker and less of a hassle.
Sent from my PC36100 using XDA App
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They require this from every customer at some point within the first 3 replacements.

Asurion - shipping new or refurb?

I dropped my phone and shattered the screen today. I have placed the claim with Asurion, wondering if anyone has had a claim recently and if they received a new or refurb phone? Also if the phone was received with the newest, i.e. unrootable, software?
Thank you in advanced.

Just received my Asurion replacement yesterday. Brand new in the box. It shipped with 2.2.
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Received mine day before yesterday. BNIB w/2.2 Froyo.
Sent from my PC36100 using XDA Premium App

Thanks. Was it shipped overnight?

Put in the claim on Saturday, recieved it Tuesday.

cornelious1212 said:
Just received my Asurion replacement yesterday. Brand new in the box. It shipped with 2.2.
Sent from my PC36100 using XDA Premium App
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WTF? Mine was definately refurbished because it had scum and dents in the outer casing!
Other than cosmetics it came with 2.2 and rooted it just fine.

Refurb if they have any, new if they don't.

I received my phone today and it was a refurb. Rooted fine, but still a refurb.

Asurion put out a communication a couple weeks ago that due to low supply chain (which has been ongoing), they were shipping new in box.
I haven't heard anything changed recently, but seemingly the supply chain has been restored, so refurbs are going out again.

I have received 3 Phones from Asurion, yes, they love me...haha. Anyway, if you get a refurbished one as I did. Dont accept it. Call them back, tell them that you refuse it. Ship it back, and get a new one. Although it may take more time, it was worth it to me to recieve a new one, the one they sent was if far worse shape than the one I had before It got broken..

Slagdude76 said:
I have received 3 Phones from Asurion, yes, they love me...haha. Anyway, if you get a refurbished one as I did. Dont accept it. Call them back, tell them that you refuse it. Ship it back, and get a new one. Although it may take more time, it was worth it to me to recieve a new one, the one they sent was if far worse shape than the one I had before It got broken..
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I agree.
Unfortunately when phones are refurbished they tend to not fix this issue.

Slagdude76 said:
I have received 3 Phones from Asurion, yes, they love me...haha. Anyway, if you get a refurbished one as I did. Dont accept it. Call them back, tell them that you refuse it. Ship it back, and get a new one. Although it may take more time, it was worth it to me to recieve a new one, the one they sent was if far worse shape than the one I had before It got broken..
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so this really works? I just got some damaged mine after a week of use, (sad that this is the first phone i have wrecked within a year). I really dont want a refurb phone but I need a phone because of work. Did you just call and demand a new phone not a refurb?

Slagdude76 said:
I have received 3 Phones from Asurion, yes, they love me...haha. Anyway, if you get a refurbished one as I did. Dont accept it. Call them back, tell them that you refuse it. Ship it back, and get a new one. Although it may take more time, it was worth it to me to recieve a new one, the one they sent was if far worse shape than the one I had before It got broken..
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What happened to your original one?
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