My hotmail account wont work on my desire hd - Desire HD General

Hey guys it has been working but this morning I tried sending a email from it and it came up 'Authentication failed. Please verify your username/password.'
I have checked my hotmail account on my laptop and its fine.
Any idea what up here?

Mine is playing up. Was fine but now wont let me send emails
Sent from my Desire HD using XDA App

I'm having the same issue.
I know my wife had a similar issue on her Hero once she'd done the 2.1 update, but after randomly pressing buttons it seemed to work.
I can't get anywhere with it though.

Just to add to the discussion mine seems to work well. Is it possible its a network problem?

Are you using Exchange?
Because what i know, the hotmail Exchange doesnt work in the HTC mail app (bug). You need to have the stock froyo app.
Sent from my Desire HD using XDA App

fcjversc said:
Are you using Exchange?
Because what i know, the hotmail Exchange doesnt work in the HTC mail app (bug). You need to have the stock froyo app.
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
I've had problems getting changes made to mail on my DHD pushed itno my inbox - marking mail as read, deleting them etc. Will switching to the froyo app resolve this?
Could you point me in the direction of where to get the froyo app?

The problem could be caused by port blocking. This commonly happends when using a data connection provided by mobile phone providers. It could also happen when using a wifi connection depending on the actual internet provider for that wifi connection.

leon100 said:
The problem could be caused by port blocking. This commonly happends when using a data connection provided by mobile phone providers. It could also happen when using a wifi connection depending on the actual internet provider for that wifi connection.
Click to expand...
Click to collapse
I would agree, but at home on my wifi I could do it on my old Touch Pro2 with no problems, but on my DHD it's not having it...

As pointed out previous it is the HTC app at fault. I've just tried it using touchdown and it works fine.
Sent from my HTC Desire using Tapatalk

I had the same problem with my HTC Desire but I managed to get it working when I applied the following settings:
Incoming server settings:
POP Server pop3.live.com
Secuirty: SSL
Port: 995
Outgoing server settings:
smtp.live.com
Security: TLS
Port: 25

wendy75 said:
I had the same problem with my HTC Desire but I managed to get it working when I applied the following settings:
Incoming server settings:
POP Server pop3.live.com
Secuirty: SSL
Port: 995
Outgoing server settings:
smtp.live.com
Security: TLS
Port: 25
Click to expand...
Click to collapse
There the setting I have and it still doesnt work.
It worked fine since I got the phone but stopped working the other day

I had the same problem here on the Desire HD (Just released in Japan).
Deleting the Hotmail account from the phone and retyping in my hotmail address and password again seemed to solve the problem. (It was not sending for some reason, but it could receive.)
Try removing the Hotmail account and start again.
The phone otherwise automatically enters the details for Hotmail.

Password Length
Hooray! After hours and hours of searching various web forums, I never found an answer to the question I and several others had on why I could never get the HTC Sense Mail app to log into my Hotmail account ("Authentication Failed". And then, all of the sudden, I had an epiphany: I had strengthened up my Hotmail password before receiving this new phone and wondered if that was the culprit.
My original password was 17 characters long, so I tried using a shorter password (10 characters or less) and SUCCESS!
Although I have an Inspire 4g, the same should be true for a DHD or any other phone running Sense 2.
It appears that the HTC app is not capable of sending a longer password for verification, and likely chops part of it off when sending to Microsoft.

Related

AT&T rom broke my email

I installed the AT&T rom available on their site and now my pop3 email accounts don't work. I have one on a friends server and another on Gmail and both give me errors now when i try to download mail.
I get the Messages cannot be downloaded to your mobile device error.
Any ideas?
How about you post what your pop mail setting are currently configed as.
angelis said:
I installed the AT&T rom available on their site and now my pop3 email accounts don't work. I have one on a friends server and another on Gmail and both give me errors now when i try to download mail.
I get the Messages cannot be downloaded to your mobile device error.
Any ideas?
Click to expand...
Click to collapse
im running that rom also.. and my email works fine(push and pop)... post your settings so we can determine whats wrong...
Email settings
I got gmail working, but my private account hates my 8525
Personal account on a private server.
Email Provider: Other (POP3/IMAP)
Email Address: [email protected]
Your Name: angelis
Username: angelis
password: xxxxxxxx
account type: POP3
Name: personal email
incoming mail: mail.crews.com
outgoing mail: mail.crews.com:587
domain:
connection: The Internet (i've also tried My ISP and MediaNet)
and it's set to use authentication on Outgoing mail.
@shogunmark-
is it possible to get blackberry connect to work with this rom? I tried and could not get it to work. I've read about people hexediting the version numbers of wm6 roms to get it working. is this the issue with this new att rom also?
I am back on the previous rom now and it is working fine.
I tried running the no proxy cab on the new rom to no avail.
thanks,
wes
angelis said:
outgoing mail: mail.crews.com:587
Click to expand...
Click to collapse
I vaguely recall someone having a similar problem with accounts that use non-standard SMTP ports. There's a thread for the 2.15 ROM... may have read it there.
Port 25 still needs to be open on that mailserver, otherwise inbound email wouldn't be coming into it. Port 587 is just used for people who cannot use SMTP due to their ISP blocking port 25, but port 25 on the server itself still needs to be open as that's where it receives inbound email. So take off the :587.
Just for giggles I verified for you that the standard SMTP port is open on the server:
telnet mail.crews.com 25
Trying 66.194.214.163...
Connected to mail.crews.com.
Escape character is '^]'.
220 mail.crews.com running EIMS X 3.3
quit
221 2.0.0 mail.crews.com closing connection
Connection closed by foreign host.
HOWEVER, you have never said if the problem is with sending or with receiving email. This setting has nothing to do with receiving email, only with sending.
I said the error was messages cannot be downloaded to the device. But to confirm, the error is that messages never download to the device and I get an error.
Either way, fix what I stated above. It may be that the device is failing during the send/receive because of your configuration problem and giving up altogether.
Change that. No luck. It still gives me the same error.

T-Mobile IMAP sync issue!

Have setup my HD2 on t-mobile using the automated wizard, i can browse the internet fine using opera, but each time i want to check my IMAP account i get the following message: "Cannot connect with current settings".
If i switch to WiFi it works perfectly, so my email settings are correct. And my internet settings on 3G are correct as i can browse the internet, but for some reason i cant download email over IMAP. Is anybody else having similar issues?
Nb. I'm in the UK.
thanks.
Try turning off the proxy server in connection settings.
Thanks that worked a treat, so much for auto-configuration
sorry if I post it here, but I have an issue with my web.de imap account, wich is that it only shows me messages back till wednesday when I got my phone and set up the account. all messages prior to that date are not shown. neither in my trash, nor in any other folder. and I accidentally deleted a message and it is still there according to my web.de account, but my hd2 doesn't show the message anymore. is there something wrong with the way the hd2 flags messages in imap?
i actually rang up TMobile technical support to ask them what the proxy was for and why it is added in the auto config settings. they had no idea. they could only tell me what it was supposed to be, not why.
Seems like most programs prefer not having the TMobile proxy set.
Maybe there isn't any proxy necessary and it's a problem with the htc mail app itself. see my case above, that's surely not web.de problem but something wrong with the htc mail app. but I can't figure out what and why.

Email bug?

So I have a bell atrix and I have tried to put my Shaw email on it and i'm 100% sure all the settings are correct yet I can not send emails. I can receive them fine. But when I go to send it says authentication error sending.
Settings are as followed:
Incoming is: pop.shaw.ca and the corresponding port.
Outgoing is: mail.1xbell.ca and the corresponding port with neither box checked. I even tried enabling the mobile webmail from Shaw and used their guide to install on android devices. Didn't work.
If anyone has a Shaw email account that can send emails properly from their atrix, PLEASE post their outgoing server settings.
I spent an hour at bell with a lady who was on the phone with tech support and they couldn't fix it.
Bumping I still haven't resolved this
Bumping this
Please help guys. I literally have tried everything. I googled the message and I see tons of other past issues on other moto phones with no solution.
This is not the best solution but if ALL else fails, you can have Gmail check your shaw account and then access email via Gmail on the phone...
Which software are you using to try to access mail?
bleuiko said:
This is not the best solution but if ALL else fails, you can have Gmail check your shaw account and then access email via Gmail on the phone...
Which software are you using to try to access mail?
Click to expand...
Click to collapse
I really don't want another email to deal with.
This is crap. No one has been able to find a solution. The woman at bell handed me my phone after like an hour on the phone and said, "I dunno." And went and helped another customer.
670$ and this is the help i get...
I noticed that I don't get the authentication error sending when I check use secure connection. But it still says Shaw email not sent.
How informative...
I have this same problem on Bell with a SGS i9000m and Moto Atrix with mail.1xbell.ca. It says "unable to connect to server" on 3G and wifi.
try:
smtphm.sympatico.ca
port 587
ssl: no
auth: no
I tried that with a username and pw and without a username and pw.
Didn't work
Found an interesting article related to your issue, I have no clue it it will help but what do you have to lose.
http://ngmicro.wordpress.com/2009/07/10/setup-shaw-email-on-the-iphone/
Shaw blocks sending of mail while on a non shaw connection, whether it's 3G mobile data or otherwise. If you use Bell as an outgoing mail server, you are still attempting to send the mail from a non shaw connection (Bell's servers...).
There are several work arounds by using GMail to sync your shawmail address, but when you alter the "reply" or "send from" fields, the recipient will see "from: [email protected] ON BEHALF OF [email protected]"
SpeeDemon said:
Shaw blocks sending of mail while on a non shaw connection, whether it's 3G mobile data or otherwise. If you use Bell as an outgoing mail server, you are still attempting to send the mail from a non shaw connection (Bell's servers...).
There are several work arounds by using GMail to sync your shawmail address, but when you alter the "reply" or "send from" fields, the recipient will see "from: [email protected] ON BEHALF OF [email protected]"
Click to expand...
Click to collapse
I had shaw working fine on my HTC Hero that I had unlocked from Telus and used on my bell account....
HBEAR said:
Found an interesting article related to your issue, I have no clue it it will help but what do you have to lose.
http://ngmicro.wordpress.com/2009/07/10/setup-shaw-email-on-the-iphone/
Click to expand...
Click to collapse
Ya that wasn't very helpful because I need to know why my ANDROID phone isn't working on my BELL plan.
Interesting, I wouldn't have thought email settings would be device specific but I don't use Shaw or have an Atrix for that matter. I only found the article while searching for something else.
My sympathies go out to you and I hope you find a resolution to your conflict.
Sunset Rider said:
I had shaw working fine on my HTC Hero that I had unlocked from Telus and used on my bell account....
Click to expand...
Click to collapse
Shaw actually says very publicly that they block the SENDING of email, not receiving. Unfortunately they have very recently updated their support site so most of the articles about mobile email settings are MIA. When they are back up, I will gladly show you the document. I too was able to set up my shawmail on my HTC Hero (Had it for 1 year 3 months, replaced with the Atrix), but was never able to SEND email unless on a WIFI connection.
Have you tried Shaw's new "Remote SMTP" service?
http://chealion.ca/2011/01/hooking-up-with-shaws-new-remote-smtp-service/
He also list a link at the bottom of the article provided by Shaw concerning Android phones.
https://wmbeta.shaw.ca/doc/offnet-device-instructions.html
SpeeDemon said:
Shaw actually says very publicly that they block the SENDING of email, not receiving. Unfortunately they have very recently updated their support site so most of the articles about mobile email settings are MIA. When they are back up, I will gladly show you the document. I too was able to set up my shawmail on my HTC Hero (Had it for 1 year 3 months, replaced with the Atrix), but was never able to SEND email unless on a WIFI connection.
Click to expand...
Click to collapse
Weird because I NEVER used wifi on my Hero ever. And I could always send email using bell's SMTP server.
HBEAR said:
Have you tried Shaw's new "Remote SMTP" service?
http://chealion.ca/2011/01/hooking-up-with-shaws-new-remote-smtp-service/
He also list a link at the bottom of the article provided by Shaw concerning Android phones.
https://wmbeta.shaw.ca/doc/offnet-device-instructions.html
Click to expand...
Click to collapse
Thanks I'll take a look! I tried everything with the new settings. Didn't work still. Same error. I tried checking use a secure connection and it says, "Shaw Email Not Sent"
This is driving me crazy. I'm pretty sure it's a problem with 2.2.
To anyone using a Shaw Email on the Atrix, please post your Outgoing Server Settings. I've enabled Shaw Webmail mobile already.
Atrix problem
I just called Bell as I switched yesterday and same thing, I have had a Milestone, a Bell i9000M and both worked so I called Bell it is a known issue and they are working with Motorola, for a fix. I have tried everything in this post nothing works, I might download K9 the mail app and see if that works for now.
Sunset Rider said:
Thanks I'll take a look! I tried everything with the new settings. Didn't work still. Same error. I tried checking use a secure connection and it says, "Shaw Email Not Sent"
This is driving me crazy. I'm pretty sure it's a problem with 2.2.
To anyone using a Shaw Email on the Atrix, please post your Outgoing Server Settings. I've enabled Shaw Webmail mobile already.
Click to expand...
Click to collapse

Sending emails over wifi

Anybody else have the problem of not being able to send emails over wifi but still receive them
Sent from my Motorola Atrix using Tapatalk
Make sure Background data is still on.
Sent from my Nexus One using XDA Premium App
Are you talking about Gmail or some other email provider?
If other than Gmail then try setting the SMTP server port to 587 instead of the default of 25.
Joe
Sounds like you need to check the SMTP server. Make sure it's appropriate for the ISP you're using or make sure that your email provider supports remote SMTP.

[Q] Using Mobile Me on the Arc

Loving my new Arc, much more fun than the iphone4
One issue though is using my Apple Mobile Me email account - this account is my main personal email account so I need to access it from the Arc.
Does anyone have the correct Incoming & Outgoing servers setting for this on the Arc..
I can receive emails but cant send? I get a "Connection error" message when trying to send..
I am using these setting under IMAP
Incoming Server
mail.mac.com
Port 994
username: your email
Pass:
Check Use secure connection
Outgoing server
smtp.mac.com
port 25
dont check use secure connection
Tks
I do not if it is always true, it was in the past.
Some operators force you to use their smtp server and not yours.
Sent from my LT15i using XDA App

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