Database Users

Constant Rebooting Problem

Hey guys,
I've had my Touch HD for about 5 months now, and I noticed last week that it seems to jump into a constant-reboot-loop every 2 or 3 days now.
The only way to solve it is to remove the battery for 5-10 minutes, put it back in and turn it on.
While the device is in this strange mode, it generally reboots *just* before the "Loading Windows" screen.
I believe I was running Miri's v16 or v17 when it first happened, and I'm currently using EnergyRom HD, which appears to have the same problem.
When it first started happening I flashed from Miri's rom to EnergyRom, and also did a hard reset, allowing Windows to reinitialise itself.
Has anyone else had anything like this happen to them? I'm starting to get concerned that my incredibly expensive device is slowly becoming nothing more than a brick...

In this thread, Megawhopp had a slightly similar problem which was resolved by doing the following:
1. Turn off the phone
2. Put it in the bootloader
3. Re-flashed the custom rom
4. Immediately unplug USB cable and yank battery after 100% flash
5. Immediate hard reset via phone buttons
Try this and let us know how you get along!!

Thanks for the suggestion - I haven't tried it just yet, but honestly, I'm slightly skeptical
Also, I do all of my flashing via the SD card (BLACIMG.nbh), as I find it much more reliable than the USB connection method.

daniel.hunt said:
Thanks for the suggestion - I haven't tried it just yet, but honestly, I'm slightly skeptical
Also, I do all of my flashing via the SD card (BLACIMG.nbh), as I find it much more reliable than the USB connection method.
Click to expand...
Click to collapse
No probs, your call. Let me know anyhow if you get it sorted or not

Well, as I run Linux I've no choice but to do it the SD card way anyway, but I'll try the same test using the SD card method and see how it goes.
Thanks for the help, I'll let you know

Right well I carried out the steps using the SD card flashing method when the rebooting issue kicked in yesterday evening.
It took 3 attempts, but it seems to have sorted itself out again.
I've no idea if it's the steps that solved the problem, or just the luck of the draw though...

I had same problem, and I'm using default ROM without any 3rd party programs...
Just take battery out for 5minutes
then put it back, pressing the red reset button and then while pressing the red reset button press the power button release both and the phone will start and will work perfectly...

SuicideBE said:
I had same problem, and I'm using default ROM without any 3rd party programs...
Just take battery out for 5minutes
then put it back, pressing the red reset button and then while pressing the red reset button press the power button release both and the phone will start and will work perfectly...
Click to expand...
Click to collapse
Yup, that's exactly what I do. What I want to know is WHY it happens though

Looks like I still have this problem. I can't recreate it at will, and it doesn't seem to be caused by any particular action I'm doing at the time.
This is so bloody frustrating.

SAME PB
I have try out all:reflash rom/spl flash whith spl olinex /flash with uspl/
from storage card/ from xp and vista/ voodoo/cooking eggs........
Sreen smartmobility and reeboot ;a time bomb?

ankodo said:
a time bomb?
Click to expand...
Click to collapse
I doubt it - this is happening across multiple different ROMs

daniel.hunt said:
I doubt it - this is happening across multiple different ROMs
Click to expand...
Click to collapse
this pb coming up the first time with a original rom (orange france). on this time a softreset was enough for make the HD working

ankodo said:
this pb coming up the first time with a original rom (orange france). on this time a softreset was enough for make the HD working
Click to expand...
Click to collapse
Firstly, it's a "problem", not a "pb". You have a full keyboard in front of you, so why not use it?
Secondly, it's slightly worrying me now that this is happening for you on a *stock* ROM. I really hope this isn't a hardware issue, or I'll be in for a whole world of hurt

daniel.hunt said:
Firstly, it's a "problem", not a "pb". You have a full keyboard in front of you, so why not use it?
Secondly, it's slightly worrying me now that this is happening for you on a *stock* ROM. I really hope this isn't a hardware issue, or I'll be in for a whole world of hurt
Click to expand...
Click to collapse
sorry for "pb" another thing: HD is off;i put the charger in and 30seconds later he starts???

I got a similar problem using duttys 6.5 R4 , but only that rom.
Other roms work fine.
See my post here:
http://forum.xda-developers.com/showpost.php?p=4092524&postcount=1792

I'd appreciate it if you kept me updated with how you get on?

daniel.hunt said:
I'd appreciate it if you kept me updated with how you get on?
Click to expand...
Click to collapse
It looks like i fixed my problem by reformatting my sd card.
Read more here: http://forum.xda-developers.com/showpost.php?p=4097689&postcount=111

I had the same problem, I found when I had 3G shut off and I had no or low signal it would go into a constant reboot. I turned 3G back on and never had the problem again.
Give that a try, no need to hard reset.

Leo Screen freeze crash Issue

I have been having some problems with my leo where i cannot unlock it after coming out of standby. The screen just freezes.
And sometimes when i press the END button to get it out of standby, the key lights come on, but nothing else happens.
Apparently others have this issue too! - check out u-tube video:
http://www.youtube.com/watch?v=wqJw5omurLA
Has anyone else had this or still having this? Do i have to return my phone for another one?

Have you tried a hard reset?

ronald_adi said:
I have been having some problems with my leo where i cannot unlock it after coming out of standby. The screen just freezes.
And sometimes when i press the END button to get it out of standby, the key lights come on, but nothing else happens.
Apparently others have this issue too! - check out u-tube video:
http://www.youtube.com/watch?v=wqJw5omurLA
Has anyone else had this or still having this? Do i have to return my phone for another one?
Click to expand...
Click to collapse
Haven't had the issue. Vaguely read about this somewhere else, might be related to the default WM 6.5 lockscreen. Disable it and try something like S2U2 and see if u still have the same issue.

I have same problem with my device. Is this software or hardware problem? I have to do hard reset, and after that display can be stack. So I have to do soft reset, and phone working. It happens to me 2 times in one day, both times after I have been in room with very bad signal. Maybe that can produce problem. Symptoms are same as on YouTube video.
Does anybody know how to solve this?

i face this b4, it happend few times a day. but after i do hard reset the problem is solved. i think should be installed something conflict with the phone or inproper amended some registry

i used to have this but now it is less common after I have installed WMTask to Close applications when I hit "X" (instead of WM just minimizing the app). In effect it frees up memory and hopefully does cause your HD to struggle for memory when waking up?

guys,
for your info, I installed a new ROM and this didnt help. So it is NOT a SOFTWARE issue. I returned my phone for a new replacement unit and no more issues.
Sorry to say but if u have this problem u need to send your phone back.
I now have no more issues!

Mine has been doing this a lot. Turning it back on just results in the keys lighting up and nothing more.
Work around is to turn on so keys light up, hold down power key until lights all go off, then press power key again ... it will come back to the lock screen.

Thanks for your prompt answer.
It is not seems as memory problem, because if I remove and return battery problem stay. Maybe it can be problem with display driver. Also it is a little strange that after hard reset, I have to do soft reset to get it work again. I not like to change rom version, because it can void my guaranty, and maybe it is hardware problem.

Mine does exactly the same thing once it gets warm. Decided to return it after trying multiple hard resets. ROM changes and S2U2. Made no difference.
As I've joked on this forum before (although it's true), I had to put mine in the freezer to get the screen to work again so it sounds to me like a hardware issue.
Mine's going back for a replacement next week...

HTC HD2 freezes quite often Solution
le_paulo said:
Mine does exactly the same thing once it gets warm. Decided to return it after trying multiple hard resets. ROM changes and S2U2. Made no difference.
As I've joked on this forum before (although it's true), I had to put mine in the freezer to get the screen to work again so it sounds to me like a hardware issue.
Mine's going back for a replacement next week...
Click to expand...
Click to collapse
Well thanks for the solution so if we get that bug , just put your brand new HTC HD2 on the freeser lol

I had similar problem four mornings in a row. Hardware keys would light up but screen dead. Soft reset got it going again, and a hard reset made no difference, even without reinstalling my softwares (I had a clock alarm set for each morning, maybe this is just coincidence). Someone on another forum with a similar issue suggested installing MemMaid, and for me this has worked. Running a regular 'clean' has meant that the problem has not returned, for three days now. So far! I notice that every clean finds many duplicate or invalid 'notifications', not sure if these somehow accumulate and cause the device to crash? Maybe worth trying? So problem for me at least is software related. HTC need to sort this as it is really annoying, and MemMaid is only free as a trial.

dazz29 said:
I had similar problem four mornings in a row. Hardware keys would light up but screen dead. Soft reset got it going again, and a hard reset made no difference, even without reinstalling my softwares (I had a clock alarm set for each morning, maybe this is just coincidence). Someone on another forum with a similar issue suggested installing MemMaid, and for me this has worked. Running a regular 'clean' has meant that the problem has not returned, for three days now. So far! I notice that every clean finds many duplicate or invalid 'notifications', not sure if these somehow accumulate and cause the device to crash? Maybe worth trying? So problem for me at least is software related. HTC need to sort this as it is really annoying, and MemMaid is only free as a trial.
Click to expand...
Click to collapse
I am not quite sure that is software problem, if you done hard reset, and display still not respond on touch.

Soft or hard reset could clear the problem, I just mean that a hard reset didn't avoid the problem coming back. My current ROM is the official 1.48, didn't have this issue on the previous official ROM.

I got confirmation from service today, that it is hardware issue with phone display.

Bogi79 said:
I got confirmation from service today, that it is hardware issue with phone display.
Click to expand...
Click to collapse
How do you know if youre phone should be replaced? Does it happen every time?
This happens to me every so often.

ya, I'm experiencing this as well. real drag!

The same thing happened to me aswell.
I recieved a message and when I tried to unlock the screen, nothing happened. The hardware keys worked but the screen didn't register my touches.
Tried soft reset, didn't work. Removed battery for a while, didn't work. Hard reset, didn't work. Flashed official ROM from HTC, didn't work.
It's been sent for repair. Hope I get it back quickly

I actually don't. But I insist to get phone replaced. I wrote appeal to company where I buy phone. Also I wrote down S/N and IME so I can check if I get new one.

Got the exact same problem, have been complaining about this in different topic here.
Sometimes couldn't unlock screen for many hours... then suddenly works again.
I've tried everything : decreasing/inscreasing screen sensitivity with reg, removing the screen lock, stopping the weather animation as suggested, putting a second finger in a corner while touching the screen : NOTHING WORKS
The only thing i'm convinced : it IS a hardware problem.
When the screen didn't react at all for some hours, sometimes playing with its humidity could help for a few minutes only ( by cleaning the screen with some special wet lcd cleaner or cleaning the screen with some humidity from my breath).
Also i'm travelling a lot (several countries a week)... and noticed THE PROBLEM APPEARS IN COUNTRY WHERE HUMIDITY IS HIGH. (that's also the reason why freezer could help. in a freezer, it's so cold, that the humidity is not in the air anymore, but is in ice state).
MAYBE SOME GOOD NEWS:
I recently bought the HTC screen protection for the HD2 (5 days ago).
Thanks to it, Air humidity doesn't touch the screen directly anymore.
And the problem hasn't appeared, not even once!
I just arrived a few hours ago in the country where i always had the problem (cause of its high humidity), and guess what ? Screen is still working great
I'll keep u up to date if problems come back.... but for now, i really think this is the solution (with logical explanation).
Kaemon.

HD2 touch screen doesn't work

Hi guys,
This evening something wring happened with my HD2. Suddenly without any visible reasons touch screen stopped working. Actualy screen itself is working but it doesn't react on any touches. I did hard reset - no luck, screen is working but touch surface isn't, so basically my phone is almost dead :-(
Have you seen this behaviour ? Is there any possible way to fix it ? The only thing that comes in my mind which could cause something like this is static electricity shock, but if it kills HD2 screen I want my money back.
I guess now I should use warranty and this is just after 1 month of usage....

Just a stupd question
Don't be offended by my question, I just want to rule out the obvious.
You're not wearing gloves due to the cold outside?
Greetings
chuelibrueder

No, I'm not using gloves with HD2 :-(

I have the same problem. I believe that the connectors under the screen became loose.
I have send an email to htc and they told me to contact the retailer to check if they can replace the device and if not to contact the service center in Cyprus.
There is another thread about this issue here

i`m sure that warranty will solve it.. just contact your retailer.. good luck

Hmmm,
Yet another one having to go back due to hardware problems....
WB

I loose the touch screen today and the hardware button exept Home i think, i had to remove the battery and i waited 30s put it back and everything went in place, the phone had called one contact when i had the bug.
The only thing that happened before screen doesn't work and buttons : i received an MMS strange, i'm not sure i can rely on my phone
I only installed the 1.48 rom and the 3 patches (audio, sms and sd card)

20mihalko said:
i`m sure that warranty will solve it.. just contact your retailer.. good luck
Click to expand...
Click to collapse
I contacted the service center in Cyprus and they offered to repair it but they don't have spare parts right now. I've also send an email to the retailer and wait for their answer.
Seems i have to wait after Christmas for a repair or exchange.
The good thing is that by pressing the screen with my palm or giving it a few solid taps it works for some time.

bBeware keyboard layout!
I had suffer bye used hadwritting layout sometime it cause screen doesn't responds
try change keyboard layout not hadwritting

Just had the same thing happen with mine, powers up but the screen wont respond anywhere i press. I have tried hard reset AND soft reset, nothing!
Have just restored factory ROM, and deleted hspdl and dropped off at vodaphone in town. Im gutted!!

really seems to be a production problem: i had to send my hd2 back to htc for screen replacement just 4 weeks ago... same fault as yours: the touchscreen wasn't responding to input anymore!
the last weeks i noticed that many people had this problem too...

wow.. keeping a close eye on this.. guess the same problem from the HD is creeping up to the HD2..

Well im hoping vodaphone dont turn around and say its not covered under warranty etc, I had to [like most ppl] sign up for two years to get this phone, i aint gonna be to happy if i have to spend the next 21 months of my contract without the handset i wanted!

Yikes , yesterday my screen didn't respond either (for the first time). Soft reset didn't work. After taking the battery out and leave it out for > minute it still didn't respond. I pressed the screen a little and then it worked again. Not sure if it was because of pressing the screen, but it did look that way. I hope this will be the last time this happens!

tnx!
dio62000 said:
Yikes , yesterday my screen didn't respond either (for the first time). Soft reset didn't work. After taking the battery out and leave it out for > minute it still didn't respond. I pressed the screen a little and then it worked again. Not sure if it was because of pressing the screen, but it did look that way. I hope this will be the last time this happens!
Click to expand...
Click to collapse
YESSS!!! thanx mate this worked like a charm!!

VlaJko79 said:
YESSS!!! thanx mate this worked like a charm!!
Click to expand...
Click to collapse
Well, it's been a few weeks now and I've had this problem several times again and worse, even after a hard reset; and almost each time I could fix it by pressing the screen/hardware buttons, but that shouldn't be the way, because I don't think it's good for the hardware, so I searched the forum and I think I found the two culprits (maybe a combination of the two):
1. The problem occured exactly the same day I began using my 16 GB card, class 2. It once happened that when I had the locked screen problem I took out the card and it immediately unlocked. But every now and then the phone still froze, even when I took out the SD card if the problem occured.
2. Then I have put off the automatic light adjustment settings and guess what; no more freezes!
It looks like a combination of power settings and use of SD card. I'm not very technical, but even when it looked like it was a hardware fault at first, it now seems it's a software fault after all.

Touchscreen doesnt work
Well F4CK my screen will not respond to touch at all anymore seems that this is a problem that is not well addressed tmobile is sending out a new one but the question is when will the touchscreen stop working on that "new" one.NOT happy at all.

Well this has now happened to me....no touch response but hardware buttons working, screen still displays-- off to JB HIFI as soon as I can to replace.

OOOKK I had this problem when i just flashed my phone with a costum rom. As far i remember my phone fall down once or twice but not something bad. I have the silicone cover and screen protector. If it was a hardware problem i believe that it shouldn't work at all even if you had to use the hardbuttons. Which that was how i would have to use to unlock the screen. I will go back to the factory rom and settings to see if there is any difference. My current rom is AthineOS 3.14 and Radio 2.15.50.14.
If for any reason you want to access your cellphone and you don't have time go through troubleshooting. I Suggest you download mymobiler which connects the phone and you can use it through your pc. Make sure you take the sd card before you connect. Here is the website www.mymobiler.com

In my case, my phone was RIP. The touch screen stopped working after installing a custom ROM. I installed the latest official ROM from T-Mobile and my phone and came back to life

my hd2 go in deep nap

hello all, today it was the first time i leave my hd2 screen off for more than 3 hours, and when i want to turn on the screen after that, it wont and it stay black, no touch and no hardkey will turn on the screen, any solution for that?

vuedesprit said:
hello all, today it was the first time i leave my hd2 screen off for more than 3 hours, and when i want to turn on the screen after that, it wont and it stay black, no touch and no hardkey will turn on the screen, any solution for that?
Click to expand...
Click to collapse
It's a known issue. Sometimes a long press of the end-call button will bring up the display, but that's rare. It normally needs a soft-reset/battery out to reboot the phone.
It's obviously a software issue as the buttons light up when you press them, then turn off when they time-out, and then light up when pressed again, so the OS is still running happily in the background.

during my search and tries for applications and tweaks for the device, i remember i saw something that assign a display wake up on the long end press, and something that wake up on shaking the device, is there any confirmation if these tools solve this issue?

vuedesprit said:
during my search and tries for applications and tweaks for the device, i remember i saw something that assign a display wake up on the long end press, and something that wake up on shaking the device, is there any confirmation if these tools solve this issue?
Click to expand...
Click to collapse
Nope - try them. You could be the hero that confirms it

johncmolyneux said:
It's a known issue. Sometimes a long press of the end-call button will bring up the display, but that's rare. It normally needs a soft-reset/battery out to reboot the phone.
It's obviously a software issue as the buttons light up when you press them, then turn off when they time-out, and then light up when pressed again, so the OS is still running happily in the background.
Click to expand...
Click to collapse
Today was my turn to have that issue. Unfortunately :-(
I 've been looking for an answer, but there is no solution. Just a thread that talk about that the issue is caused by SD-card, corrupt files, formatting issue...
Please, do we have any solution for that issue? it started this morning and I have it 4 times today.

cybermo said:
Today was my turn to have that issue. Unfortunately :-(
I 've been looking for an answer, but there is no solution. Just a thread that talk about that the issue is caused by SD-card, corrupt files, formatting issue...
Please, do we have any solution for that issue? it started this morning and I have it 4 times today.
Click to expand...
Click to collapse
hmm. happened to me today. don't know what caused it.

I had this problem today as well for the first time. I thought it was to do with having the animated weather wallpaper and having rain. Today for the first time I had it predicting rain and my Leo kept saying "Loading touch sense" when coming out of lock. It's never done that before.
Then after an hour of lock it refused to wake, despite the physical keys lighting up.

I had this problem also today as well for the first time! But twice, so basically the first time and second time
First time phone wouldn't go on, touching the screen, hitting the spot where the lockslider was (in the dark), pressing short or pressing long on hard-buttons. The phone didn't respond at all.
Second time the hard-keys would light up, but phone refused to wake.

I had this problem.
Solution: Download an app called MemMaid and use the settings in post #75:
forum.xda-developers.com/showthread.php?t=596484&highlight=settings&page=8

For me it was the Disable Auto Device Lock.cab (in combination with windows exchange server) that caused the frequent HD2-doesn't-wake-up problem.
I uninstalled it and it is working fine again.
Have a look here, the exact same problem was discussed :
http://forum.xda-developers.com/showthread.php?p=5386344#post5386344

Aaargh. Just happened to me again. So that's twice today.Locked it with Opera open. Went to toilet. Came back and Leo wouldn't come back. Again the physical keys were lighting, but the screen stayed dark.
I'm running standard ROM that came with phone, 1.48.405.2 and then official hot fixes on top. Only using apps that came with the phone too.
Not done any tweaking besides cosmetic through the standard phone options.

guys let's try to focus here, we all have/had this issue. So let's try to remember what's the last things we dis so we can find the common cause so we can identify it.
Well I said in my post above, I read (don't remember where! ) that the problem is related to the microSD card.
Was logical for me, because I kept copying, deleting, copying tow large files large files in parallel, I mean I stressed my microSD. By the way it's the one provided by HD2 with the copilot in it.
What I've done, is that removed the microSD for a while and there were no freeing again for like 4 hours, and it was with screen off for like 1 hour and half, come back from the fitness, and it's ok.
Once back home, I backed up all my MicroSD to my computer, then formatted it with HD2. After that I copied back all my data to my micrSD. So far so good.
hint: what's the official SD Card Storage Cards hotfix from HTC for?

Major Problem FFS!

I updated my ROM to HSPL but It was running weird so I put the 1.42.0000 back onto it. Now my touch screen will not work at all it works for about 2 minutes then stop all together what can I do I have hard reset it but still nothing.

Please need a reply asap.

Metta24 said:
I updated my ROM to HSPL but It was running weird so I put the 1.42.0000 back onto it. Now my touch screen will not work at all it works for about 2 minutes then stop all together what can I do I have hard reset it but still nothing.
Click to expand...
Click to collapse
From reading this i guess you had a problem before you installed hspl? you may have a got a reply sooner if you had typed the first part of the paragraph as well as the second . Start from the very beginning and go way back past where you installed hspl and tell uncle M3PH what is wrong.

Well, when before I installed it it was been weird every time i pessed the key to go to the lock screen sometimes iwhen I went to unlock it, it would not slide now it is just getting worse.
I'm going to sleep now so I reply in the morning thanks alot mate.

Metta24 said:
Well, when before I installed it it was been weird every time i pessed the key to go to the lock screen sometimes iwhen I went to unlock it, it would not slide now it is just getting worse.
I'm going to sleep now so I reply in the morning thanks alot mate.
Click to expand...
Click to collapse
Sounds like the phone is busy with a background task. The text messaging app can cause this as can the music player or album app when they are scanning for new files. HSPL would not cause this. Try backing up your memory card, formatting it and inserting it into the phone with no data on it. Let me know if the problem persists then (this is only a test to prove if i'm right or not).

It sometimes works now and sometimes doesn't from the lock screen.

did you perform the test that i asked you to do?

I was having the exact same problem with stock ROM 1.66 (so far the only ROM I've been using). I thought it was a hardware failure, but then I turned off all the screen locks there possibly are (Windows classic, Windows standard, CHT's screen lock and even PhoneAlarm's screen lock) and without any lock there is no problem.
Then I've installed S2U2 and so far I've had only one 'freeze' which could be undone by pressing the 'on/off' button, which is a big improvement. Still I need to test this a little longer, because sometimes freezing comes unexpected.

M3PH said:
did you perform the test that i asked you to do?
Click to expand...
Click to collapse
Yes I did, It's working a little bit now not good tho it is still frustration I rang up phones for you were I got my phone from and they sent me an Email with some software to install onto my HTC which apparently should stop it doing this but so far I have not recived the email.

what's the software called?

I don't know I have not received it yet they didn't tell me on the phone.