Database Users

Argh! My touchscreen just went dead

MFer. Grrrrrrr.

what were you doing with it at the time. Were you trying to overclock and just passed the limit. it could be some water damage...been taking a bath wit ur phone????. Or you might just get lucky and it could be that the connector for the flex cable has become lose. If you are comfortable with opening electronics I'd suggest downloading the Herald service manual (do a search if you can't find it i'll send you one) and checking out the status of the flex cable. The flex cable can be cut or moved without even opening the phone...all it would take is something like a thin card to slide in bewteen the screen and the keyboard to cause this.
Hope that provides some insight...
Don't give up...it is cheaper to repair the phone than to buy a new one.....unless you were looking for an excuse to get Tytn II

Before you open it and void your warranty, make sure theres NOTHING else you can do about the problem. For example if you have insurance, USE it first, dont try opening it. In the event you mess it up even more opening it, you're DEFINITELY f***ed because you voided the warranty opening it.

I had a touchscreen go dead on one of my Wings.
What happened was, the speaker started giving out, and then all of a sudden the touchscreen died.
I concluded that some moisted go into the phone, thru the earpiece speaker, and mess it up.

duprade said:
I had a touchscreen go dead on one of my Wings.
What happened was, the speaker started giving out, and then all of a sudden the touchscreen died.
I concluded that some moisted go into the phone, thru the earpiece speaker, and mess it up.
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Click to collapse
I remember you posting that u recieved a replacement too?? How did u manage to pull that one off. Working at Rogers even if there was a hint of water damage we would deny the repair saying it'll b cheaper to get a new phone...o how we used to rip ppl off...

Well, the way it got "water damaged" .. was bc I was holding the Wing and a Dasani water bottle in the same hand when I was getting into my car. When I was on the road, I went to use my phone, and the earpiece sounded weird... the sound was all the way up, but it sounded really low and distorted... I also noticed some moisture around earpiece from the condensation off of the bottle.
Again, this is me assuming that's what happened, but the evidence points in that directions, since I had been using my phone all along, because I had been on it because I was about to go out clubbing and what not, so I had made repeated phone calls until I was in my car... plus I noticed the moisture because I remember wiping it off as I went to use the phone.
So It wasn't water damaged to the point where it got submerged, but a little while later, the touchscreen went dead as well... so I'm assuming what happened was, water got into the device thru the the earpiece and that caused a problem with the wiring or something.
As far as the replacement, I just went into the TMO store, and *****ed and complained and told them it was ridiculous that the phone quite working after having it just 3 weeks. Luckily I had my receipts and everything saved. They have a 14 day exchange period, but I've also been with Tmo forever. I originally had Powertel a decade ago, then Voicestream bought Powertel, then Tmobile bought Voicestream...
I've been "loyal" for a very long time, not to mention every single phone on the account (6 lines) is one of their expensive one ...either Wings, Blackberries, etc... not the cheap free phone they offer with their cheapest plan... and I think I have every right to expect good customer service from them.

Well I'm glad that they replaced your phone, being a customer for that long they should have just gave it to you free in the first place. But I refuse to believe that a little condensation caused this because of past exp. My friend dropped PPC6700 i sold him in the toilet and it still worked after.
PS:I hope you weren't talking and driving at the same time, bad things happen when you mix the two as shown in this example.

wow. I definitely need to get hands-free setup in my car!

Maybe he tried to install the tochflo .cab...

A member of my team at work had her wing touch screen go out too. She got a brand new one free with the phone warranty. I guess I gotta look out for my wings well-being.

xavier6303 said:
A member of my team at work had her wing touch screen go out too. She got a brand new one free with the phone warranty. I guess I gotta look out for my wings well-being.
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Click to collapse
Yeeargh! And T-Mobile tells me I gotta contact HTC directly because I didn't buy directly from them. HTC on the other hand tells me to send it in, they will "determine if it's a warranty issue", whether they feel like repairing it or sending me a replacement, for free or for an unknown charge, and in any case there will be a $28 assessment charge on my credit card should I be unhappy with their decision.

[Q] Sprint's repair service (Screen repair)

H'okay. So. I recently pretty much shattered my Evo's screen, though everything still works and the phone is still fully functional. Therefore I've been a little lazy with going and getting it repaired.
Now that I have the day off tomorrow, I'm wanting to go to go into my local Sprint repair center and having them switch out the screen for me.
I just had a couple questions:
1. I do pay $7/month for insurance on the phone, will they charge me for the screen? If so, would it be worth it to just pay my $50 deductible for a new phone? (This is what I've paid in the past for a blackberry through insurance, I want to assume its more for a smart phone, but I have no clue). I've read mixed things on this, where screen repair costs $35, free, etc.
2. Should I unroot and factory reset my phone before I take the phone in? Again, I've read mixed things on here/google. I've heard that they no longer care, especially for a simple screen repair. I've read people have had their warranty revoked. I'd just like some insight on the issue?
Sorry if these have been answered several times, like I said, I did some research before posting and never really got a straight forward answer.
Thanks.

bosswick said:
H'okay. So. I recently pretty much shattered my Evo's screen, though everything still works and the phone is still fully functional. Therefore I've been a little lazy with going and getting it repaired.
Now that I have the day off tomorrow, I'm wanting to go to go into my local Sprint repair center and having them switch out the screen for me.
I just had a couple questions:
1. I do pay $7/month for insurance on the phone, will they charge me for the screen? If so, would it be worth it to just pay my $50 deductible for a new phone? (This is what I've paid in the past for a blackberry through insurance, I want to assume its more for a smart phone, but I have no clue). I've read mixed things on this, where screen repair costs $35, free, etc.
2. Should I unroot and factory reset my phone before I take the phone in? Again, I've read mixed things on here/google. I've heard that they no longer care, especially for a simple screen repair. I've read people have had their warranty revoked. I'd just like some insight on the issue?
Sorry if these have been answered several times, like I said, I did some research before posting and never really got a straight forward answer.
Thanks.
Click to expand...
Click to collapse
First... The deductible on an Evo is $100. and Insurance no longers covers screens as far as I know. They did for a little while but when my wife broke her screen we found out they no longer did... Because they felt bad for her not knowing they replaced hers for free and she didnt have to pay the deduct. She also did not unroot prior to taking it in... some people say you should... some will say not so... I personally wouldnt...

They changed the policy. Now any physical damage will cost you $100 for a new phone, they wont just replace the screen for 35 anymore. I would unroot it or snap it in half. Just don't want to take the chance of telling you no because its rooted. Either way your looking at $100 or eBay and replace it yourself. Good luck.
Edit: just checked eBay and you can snag a screen and all the tools for $17. I would go that route lol

Damn. Looks like I was late on the good repair service. ><
Hmph. I've been looking into repairing the screen myself. The only problem I could see me having is getting the current, shattered screen off. I don't have any type of tool to apply heat to break the adhesive down, and I'd see it as being VERY tedious getting all the glass shards of screen totally off. Literally the only thing keeping my screen together and probably on my phone is my screen protector, haha.
Well, I guess it's time to look into ordering some tools and a LCD display, cause I'm not gonna fork over $100 for a refurb'd Evo when mine works perfectly and has done so for the past year. :/

I don't know when they changed that policy... but I brought mine in on monday, guy thought it was a cracked screen, so he was just going to replace it... but he broke something when taking it apart, so he ordered me a brand new one...
But the point is... he was in the process of taking it apart and replacing it... he asked beforehand if I had insurance... so I'm pretty sure they still cover that... Try a different store maybe?

Ask for a one-time courtesy replacement, we're allowed to do that. Otherwise, it's $100 to Asurion unless you want to attempt it yourself.
It may be a little bit more expensive but spring for the complete front panel kit instead of just the digitizer. The LCD may be damaged underneath without showing it, so you could run into problems if you replace the digitizer. Plus, it's a lot easier.
I've only done one digitizer replace and it's not the best thing in the world. Front panel is way easier. Just remember to move the earpiece speaker and front camera.

I have to bring my phone to Sprint for...

...a broken front glass. I've had my Evo since launch, naked, and finally dropped it on something hard enough to break it - the parking lot. Needless to say, the glass is cracked, so I'll need to bring it to Sprint (I have TEP), but first, a few questions:
1) I need to unroot (the phone is still very usable), but if I get an exchange, is the newest version of Android rootable for the Evo4G?
2) If it's NOT rootable, I know a guy who replaces glass on iPods, iPhones, and other smartphones, (including the 4G) and he'll charge me for the glass and that's it (<$50). Problem is, now it has a few nicks in the side, and that will bug the **** out of me.
Any ideas/tips from anyone that's gone through this with Sprint or suggestions otherwise?
Thanks

You'll get referred to Asurion unless the tech is feeling exceptionally nice that day.
They've been cracking down on courtesy repairs recently, mainly because the front assemblies are around $100 a pop.

If you get an exchange you will be able to root using Revolutionary (do a search). I've done several.

Go to amazon, the digitizer is anywhere between $11-$20... Not a real tough fix...

I'd go the amazon route as well. My friend fixed his wife's evo pretty quickly and for $15 I think.

Wow, thanks everyone! I do have TEP for the phone, but replacing it myself doesn't look to difficult and I'm pretty handy. I already have the torx and pry tools, so I may just go that route. Thanks for the feedback!

And even if you don't want to do it yourself, there is no need to actually take it to a sprint store. They will just tell you to call Asurion.

sitlet said:
And even if you don't want to do it yourself, there is no need to actually take it to a sprint store. They will just tell you to call Asurion.
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Click to collapse
So this third party company basically just handles the claims?

sitlet said:
And even if you don't want to do it yourself, there is no need to actually take it to a sprint store. They will just tell you to call Asurion.
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Click to collapse
Not necessarily. I'm on my 4th screen replaced at no charge from my local store. I have TEP, the sheet shows $35 for screen repair without it. 3 times I walked in and was out in 30-40min. Once they had no screens and gave me a loaner while a new shipment came in.
Perhaps corporate stores are just referring to Asurion now, but all the stores in my area still repair in shop.

I just had to turn in a phone because the USB data lines were not working. They refused to do any diagnosing while it was rooted. You might be able to try a stock-looking ROM perhaps. But I unrooted following guides here, took it in, got the new phone a while later, rooted it, and I'm back.
Nine days later, I drop the phone on concrete face-down. So now I'm sitting with this new phone and a cracked screen. Ebay has a number of complete housings with LCD for $40-60. With that, swap in your motherboard and it should be all good. I will be going this route over the next few days.
Ifixit.com has a guide to take it apart. You have to do the first few steps to see what model LCD your phone uses. Some have a wide ribbon cable and some have a narrower one. I just looked this afternoon and mine is a wide type cable. Maybe older phones are narrow.

Go with number 2 because it should be easy to fix to do. And just deal with the side nicks and scratches. After all it was your own fault for not having it protected somehow.

{ParanoiA} said:
Go with number 2 because it should be easy to fix to do. And just deal with the side nicks and scratches. After all it was your own fault for not having it protected somehow.
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Click to collapse
Nowhere did I say it WASN'T my fault. It's not like I'm out to **** over Sprint. I think having the phone since launch and never dropping it naked is pretty ****ing good in its own right, thank you very much.

I had the Otterbox Commuter (which is an amazing case, imo) from day one (Dec 2010), but have since gone naked. The phone is too sexy to cover it up with anything. I gladly take the risk of dropping it.

Bottom 20% of my digitizer went bad. Sprint said they'd fix it for $35 till they found out it was rooted. They said if I brought it back with stock software they'd still do it. I brought it back with a stock ROM but they claimed water damage and wouldn't fix it. Dirty ****ers.
For $20 and an hours worth of time I fixed it myself with a part from Amazon. You'll need to pick up a safe pry tool kit ($2). I ordered one setup for an iPod and it worked fine. They also say you'll need a T4 driver but you'll need a T5. Lowes has a Torx multitool that works great for $10.
There is a youtube video that shows step by step how to replace the EVO digitizer.
http://www.youtube.com/watch?v=tdSIVMQ-G08

I guess it depends on the store.. I don't have insurance and they also charged 35$ but they never said anything about root. I was running cm7 and didn't even change they boot animation to stock..
There also was no root method at the time..
Sent from my PC36100 using xda premium

mobius999 said:
Not necessarily. I'm on my 4th screen replaced at no charge from my local store. I have TEP, the sheet shows $35 for screen repair without it. 3 times I walked in and was out in 30-40min. Once they had no screens and gave me a loaner while a new shipment came in.
Perhaps corporate stores are just referring to Asurion now, but all the stores in my area still repair in shop.
Click to expand...
Click to collapse
I brought mine in asking for screen replacement and they told me to call asurion. Yes I have tep
Sent from my PC36100 using XDA App

AHrubik said:
Bottom 20% of my digitizer went bad. Sprint said they'd fix it for $35 till they found out it was rooted. They said if I brought it back with stock software they'd still do it. I brought it back with a stock ROM but they claimed water damage and wouldn't fix it. Dirty ****ers.
For $20 and an hours worth of time I fixed it myself with a part from Amazon. You'll need to pick up a safe pry tool kit ($2). I ordered one setup for an iPod and it worked fine. They also say you'll need a T4 driver but you'll need a T5. Lowes has a Torx multitool that works great for $10.
There is a youtube video that shows step by step how to replace the EVO digitizer.
http://www.youtube.com/watch?v=tdSIVMQ-G08
Click to expand...
Click to collapse
the day after i got my evo i had to go to the sprint store to do something with it (i forgot) but the tech came out and tried to pull the "water damage" BS they always pull. I told the prick that i just got it YESTERDAY and why the hell you people always try to pull the water damage bs? he had nothing to say. I was being a bit loud in front of everyone in the store and you should have seen teh look on his retarded face. these doosh bag techs at sprint suck!! they would rather find a way out of fixing it than actually fixing it.

[Q] How to Unroot and lock bootloader on Galaxy S4

I dropped my phone yesterday, the screen did not crack at all but the Amoled cracked little corner and the phone black out. i cannot see anything but i can hear getting call and phone turning on and off. all other function seems to work fine but the screen is backed out.
i need to send my phone back to sprint. my Galaxy S4 is unlocked and rooted.
Is there anyway i can Unroot the phone and re-lock the bootloader using PC since i cannot see anything on the phone.
Please help me.i would really appreciate for any help. please!

sykox2 said:
I dropped my phone yesterday, the screen did not crack at all but the Amoled cracked little corner and the phone black out. i cannot see anything but i can hear getting call and phone turning on and off. all other function seems to work fine but the screen is backed out.
i need to send my phone back to sprint. my Galaxy S4 is unlocked and rooted.
Is there anyway i can Unroot the phone and re-lock the bootloader using PC since i cannot see anything on the phone.
Please help me.i would really appreciate for any help. please!
Click to expand...
Click to collapse
I'm a Sprint rep, take my advice on this...
doesn't matter if it's rooted or not in this case, under TEP insurance any sign of physical damage is customer responsibility. So even if you have insurance, you'll have to go through Asurion and pay a deductible to get a replacement GS4. Don't expect to take it back to the store for a replacement, at my store we will NOT exchange a phone if the original one we sold you is damaged in any way.
Technically you're trying to commit insurance fraud by making it seem like your phone just up and died when it was you who broke it lol. I'm not one to judge, but let me just say the phone will be thoroughly inspected before anyone replaces it.
EDIT: I should rephrase... We do exchange phones under TEP for free if there's physical damage. However, it depends on the type of damage and scenario. You're saying the screen just went black. So the tech you bring it to is going to look for screen damage, and you said the LED part under the glass is "cracked." This scenario = customer fault, which means you're buying a new phone.
---------- Post added at 01:05 PM ---------- Previous post was at 12:45 PM ----------
Sorry, it kind of seemed like I was attacking you in my last post. I know your prob pissed cuz you broke your phone. Let me tell your best option in this scenario to try and get a replacement.
First of all, if there is damage to the phone then any hope of getting a flat out exchange from the store you bought it from is slim to none. I wouldn't even try if I were you.
Your best hope is to get a replacement under your insurance, but like I said most techs won't authorize it if they can determine that you were the one who broke it, in which case you'd have to pay a deductible and get a replacement through Asurion.
If you want to TRY and get a free TEP replacement by saying the phone is defective, I recommend this:
1) First, put a damn case on it. Make it look like the phone has always been protected, even if it means buying an Otterbox defender to cover it up completely.
2) Go to a preferred retailer that is an ASC. You can find these on sprint.com. Try to avoid corporate stores if you can as they'd be more strict.
3) Walk in and tell the guy you were charging your phone overnight and when you woke up your screen was black. DO NOT ever say you dropped it. Play dumb as much as possible and act like you have no idea what happened.
4) Make sure you stress that you can make calls and that the phone works, you just can't see the screen. In this case, if you're lucky the tech will assume the screen itself went bad, the board/GPU was defective, or something else and HOPEFULLY he won't see the LED damage. He might check for water damage or something, but as long as you know there is none then you should be good.
5) Most important rule here... BE NICE! I can't stress this one enough. Play dumb and kiss that guys ass the best you can. As a tech myself, nothing pisses me off more than a customer who gets pissed at me for just following the damn policy of the company. And I don't care how smart you think you are, no one wants to be told how to do their job and belittled for just following policy. The second you give any type of attitude, especially if you think he's swaying more towards telling you to file an Asurion claim, then you can just kiss any chance of an AE goodbye.
Lastly, if you do manage to convince some tech into replacing it for you for free, do the guy a favor and take the survey call and give him the best possible score

sykox2 said:
I dropped my phone yesterday, the screen did not crack at all but the Amoled cracked little corner and the phone black out. i cannot see anything but i can hear getting call and phone turning on and off. all other function seems to work fine but the screen is backed out.
i need to send my phone back to sprint. my Galaxy S4 is unlocked and rooted.
Is there anyway i can Unroot the phone and re-lock the bootloader using PC since i cannot see anything on the phone.
Please help me.i would really appreciate for any help. please!
Click to expand...
Click to collapse
Hook up a mhl cable to a monitor so you can see what you are doing and use triangle away and then unroot.
Sent from my Sprint Galaxy S4 using Tapatalk 4 Beta

Cytality said:
I'm a Sprint rep, take my advice on this...
doesn't matter if it's rooted or not in this case, under TEP insurance any sign of physical damage is customer responsibility. So even if you have insurance, you'll have to go through Asurion and pay a deductible to get a replacement GS4. Don't expect to take it back to the store for a replacement, at my store we will NOT exchange a phone if the original one we sold you is damaged in any way.
Technically you're trying to commit insurance fraud by making it seem like your phone just up and died when it was you who broke it lol. I'm not one to judge, but let me just say the phone will be thoroughly inspected before anyone replaces it.
EDIT: I should rephrase... We do exchange phones under TEP for free if there's physical damage. However, it depends on the type of damage and scenario. You're saying the screen just went black. So the tech you bring it to is going to look for screen damage, and you said the LED part under the glass is "cracked." This scenario = customer fault, which means you're buying a new phone.
---------- Post added at 01:05 PM ---------- Previous post was at 12:45 PM ----------
Sorry, it kind of seemed like I was attacking you in my last post. I know your prob pissed cuz you broke your phone. Let me tell your best option in this scenario to try and get a replacement.
First of all, if there is damage to the phone then any hope of getting a flat out exchange from the store you bought it from is slim to none. I wouldn't even try if I were you.
Your best hope is to get a replacement under your insurance, but like I said most techs won't authorize it if they can determine that you were the one who broke it, in which case you'd have to pay a deductible and get a replacement through Asurion.
If you want to TRY and get a free TEP replacement by saying the phone is defective, I recommend this:
1) First, put a damn case on it. Make it look like the phone has always been protected, even if it means buying an Otterbox defender to cover it up completely.
2) Go to a preferred retailer that is an ASC. You can find these on sprint.com. Try to avoid corporate stores if you can as they'd be more strict.
3) Walk in and tell the guy you were charging your phone overnight and when you woke up your screen was black. DO NOT ever say you dropped it. Play dumb as much as possible and act like you have no idea what happened.
4) Make sure you stress that you can make calls and that the phone works, you just can't see the screen. In this case, if you're lucky the tech will assume the screen itself went bad, the board/GPU was defective, or something else and HOPEFULLY he won't see the LED damage. He might check for water damage or something, but as long as you know there is none then you should be good.
5) Most important rule here... BE NICE! I can't stress this one enough. Play dumb and kiss that guys ass the best you can. As a tech myself, nothing pisses me off more than a customer who gets pissed at me for just following the damn policy of the company. And I don't care how smart you think you are, no one wants to be told how to do their job and belittled for just following policy. The second you give any type of attitude, especially if you think he's swaying more towards telling you to file an Asurion claim, then you can just kiss any chance of an AE goodbye.
Lastly, if you do manage to convince some tech into replacing it for you for free, do the guy a favor and take the survey call and give him the best possible score
Click to expand...
Click to collapse
thanks for the great advice. its worth giving shot.

Visa Credit Card - Warrenty for Phones
I know this is late, but many times you can go through your credit card insurance program. As they have an insurance program that is hidden but supports fixing your phone through their reimbursement program. Just call the bank or firm that issued you the card and ask them for the credit card insurance number.
For my instance, I cracked my phone while installing a TV. (Basically as I lifted the TV it put pressure on the phone and entire screen cracked, no image, only sounds and calls came through.)
1. I checked with my home owners insurance, they would cover it with a $250 deductible.
2. I checked with Sprint, they wouldn't cover it cause I got rid of their insurance policy and would only allow me to pay for a new phone at retail price ($600)
3. Finally I called up Samsung and they would repair it for $200, but I would have to send it away and wait 10 days for it to be repaired.
4. Next I checked with a local repair shop and they would repair it for $270, and it would be fixed within an hour.
I sent options 1-4 to Visa's repair service, I told them I wanted to do option #4. And since the policy is they will fix your phone twice for cracks, spills or other non software related problems up to $600 they approved the repair minus a $25 deductible and the $18 in taxes for the service work and parts.
I thought this was fair and a really good deal to get my phone working again. Just thought I would share.
Note: In order to be eligible for this hidden insurance you must pay for your phone bill with your visa credit card in the and submit proof you used it in the month before the accident.
Good luck!

Fixing back panel crack with JOD

Does anyone have experience with a cracked back panel and being on JOD? I am thinking about attempting to replace it but, it does have the IMEI listed. Does anyone know of a back case manufacturer that can add the IMEI as well? If all else fails I am pretty good with the guys at my local T-Mobile, I may just try to convince them to say it happened at trade in, or put like a D-Brand Skin on it and see if I can get it past them that way.:laugh:
Thanks in advance

matt.b.powell said:
Does anyone have experience with a cracked back panel and being on JOD? I am thinking about attempting to replace it but, it does have the IMEI listed. Does anyone know of a back case manufacturer that can add the IMEI as well? If all else fails I am pretty good with the guys at my local T-Mobile, I may just try to convince them to say it happened at trade in, or put like a D-Brand Skin on it and see if I can get it past them that way.:laugh:
Thanks in advance
Click to expand...
Click to collapse
I don't have experience with JOD particularly, but would like to caution you against trying trickery that you mentioned. Even if you put a skin, they'll remove it to try and put this in the refurbished stock, see the crack and charge you for repairs. As for the IMEI, it really doesn't matter. If I'm not mistaken, it is just a sticker. When I got my phone back after a Samsung repair, it was removed anyways.
And finally, regarding your idea about getting local reps to lie that all was ok and stating it was damaged in transit, we do not promote such deception in xda. But it is up to you if you want to go ahead and try it out. As this is definitely a physical damage, better own up to it and pay for it. Since it is for the back panel, it'll probably be around $70 (directly from Samsung, front glass is $270). It might be a lot cheaper if repaired somewhere else.
Sincere apologies if I sound like a douche, but that's the best advice I can give you.

CravingMender9 said:
I don't have experience with JOD particularly, but would like to caution you against trying trickery that you mentioned. Even if you put a skin, they'll remove it to try and put this in the refurbished stock, see the crack and charge you for repairs. As for the IMEI, it really doesn't matter. If I'm not mistaken, it is just a sticker. When I got my phone back after a Samsung repair, it was removed anyways.
And finally, regarding your idea about getting local reps to lie that all was ok and stating it was damaged in transit, we do not promote such deception in xda. But it is up to you if you want to go ahead and try it out. As this is definitely a physical damage, better own up to it and pay for it. Since it is for the back panel, it'll probably be around $70 (directly from Samsung, front glass is $270). It might be a lot cheaper if repaired somewhere else.
Sincere apologies if I sound like a douche, but that's the best advice I can give you.
Click to expand...
Click to collapse
Thank you for the advice, the IMEI is apart of the back panel not just the sticker thing, but actually apart of the back. I've found back panels on Amazon for like $10, maybe I will call Samsung and see if the repaired versions have the IMEI.
This was very helpful.

matt.b.powell said:
Thank you for the advice, the IMEI is apart of the back panel not just the sticker thing, but actually apart of the back. I've found back panels on Amazon for like $10, maybe I will call Samsung and see if the repaired versions have the IMEI.
This was very helpful.
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Click to collapse
Interesting. I wonder why mine doesn't have it anymore. TBH, I never noticed it before.

Just get it fixed, t-mobile(and almost any phone company I've deal with) will accept most of these phones as long as it doesnt show physical damage. I used to work for a phone repair shop in NYC and they(literally the guys at the T-Mo/Sprint/ATT stores) would send guys over to fix their phone before they would accept it as a trade in.

they include imei sticker int he box for reasons like this.
The imei is in the phone harness.
phone app *#06#
So when they do a trade in or any work on your phone. All they need to do is put in that code and it will being up th imei and they can move on.
But since it crack and you try the jump. They will either charge you the insurance claim price/ not give you the full amount for it. leaving you to pay the different before you get the new phone
Other then that it doesnt matter if the imei on the back is gone. the phone will be refub once it leaves your hands.

Broke mine too .. $60 at local repair shop
Sent from my SM-G935T using Tapatalk

WingedCow said:
Just get it fixed, t-mobile(and almost any phone company I've deal with) will accept most of these phones as long as it doesnt show physical damage. I used to work for a phone repair shop in NYC and they(literally the guys at the T-Mo/Sprint/ATT stores) would send guys over to fix their phone before they would accept it as a trade in.
Click to expand...
Click to collapse
Very interesting, I have found backs on Amazon for like $10 bucks. Not sure if they're really that great or not but, I will give that a try. Worst case they turn me down and I am stuck with the phone for a couple years.

matt.b.powell said:
Very interesting, I have found backs on Amazon for like $10 bucks. Not sure if they're really that great or not but, I will give that a try. Worst case they turn me down and I am stuck with the phone for a couple years.
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As long as they're glass and has the Samsung logo on it, it'll be fine. Make sure you also get some decent double sided adhesives for it, or get the specific adhesives cutout for the S7E that you can just slap on. I usually use redline tapes, they're slightly better than scor-tapes imo.

Just replace it. Amazon and eBay have it for $25-$30. All you need is a blow dryer.
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