Database Users

screen alignment problem on HT634 Vario II

I'm really pissed off... being an medical intern I really need my Vario II (allready gave away my Vario I) and now I'm experiencing the screen alignment problems as described in previous versions! I was told these problems were solved and now have to re-align my screen about every time I turn on my phone.
Is anybody else experiencing this problem?

anyone who told that this is solved is a joker....
even the HT635XXX is having problem... you can return it back, and wait or go to another unit.
It's an expensive bet on a gamble

Today I received my repaired tytn back. SN HT627.
According to the serviceburo it should now be repaired according to the instruction of HTC.
parts used:
1x Gasket, Keypad.Apache For.
1x MYLAR,LCM CONN, BREEZE FOR
So, hopefully this really solved the problem.
Regards,
Piet

let us know.... if fixed.. it means it's a HW issue.. but dont know why even the latest batch still suffers on this ... :evil:

Screen alignment problem
Those of us with this pesky problem are just dying to hear how "pietg" is getting along after the mylar film Liquid Crystal Monitor connection has been replaced. Not quite sure why they changed the keyboard gasket.
Not that we want to hassle "pietg" but if this is the cure some of us will be straight in there with the tools for another look!!Best give it a few days as the problem sometimes vanishes for lengthy periods anyway - especially I've noticed after you've done a reassembly. (just as you think it's cured it's back)

Re: Screen alignment problem
mikechannon said:
Those of us with this pesky problem are just dying to hear how "pietg" is getting along after the mylar film Liquid Crystal Monitor connection has been replaced. Not quite sure why they changed the keyboard gasket.
Not that we want to hassle "pietg" but if this is the cure some of us will be straight in there with the tools for another look!!Best give it a few days as the problem sometimes vanishes for lengthy periods anyway - especially I've noticed after you've done a reassembly. (just as you think it's cured it's back)
Click to expand...
Click to collapse
Will give it a week before judging the repair.
Finally I will be able to start using this thing. A lot to learn, also a lot of usage. So if the problem returns it should be back in one week.
(By the way, the first time to problems occured after I started carring hte phone in my pockets. And the phone came under "pressure".
I wonder when other users are getting back there repaired Tytn, the same parts are replaced.
To be continued ......

hereby an update.
Untill totday still no problems anymore.
So for me the problems are solved.
Piet

Alignment
pietg said:
hereby an update.
Untill totday still no problems anymore.
So for me the problems are solved.
Piet
Click to expand...
Click to collapse
Pietg
Good news, partly based on your earlier post on parts replaced, I did my own fix which is also still working well.
Just ocassioally when drawing in "notes" I get spikey lines i.e. when drawing a straight line it actually draws a line with v shaped peaks or sometimes a line like a sinusoidal wave. It always settles down within a minute or so, no need to realign. Once when it happened I noticed the WiFi was reconnecting after a broken connection. This spikey line issue is not a big prblem and I think is unrelated to the usual screen alignment issues. I got the feeling it was caused by power surges or leakage currents when the device was performing power hungry tasks? I saw a LCM manufacturers site that said reistance based LCMs are highly suceptable to both power fluctuations and leakage current interferance.
Anyway your post pretty much confirms the physical cause of most folks general alignment problems.
Mike

Screen glitches/freezes (To do with magnetic case)

Hello from down-under ,
I've come to put forward a problem myself and a few others are having over at the Mtekk forums. I currently just purchased an I-Mate JasJam on Telstras' new NextG network and have been using it for about a week and a half. As this fantastic piece of equipment is a little on the expensive side, I wanted to make sure it was kept safe all the time, so I began to use (no matter how silly it made me look ) the I-Mate supplied Pouch, little did I know it did more damage then not using it...
After investigating over the last few days, It was concluded that the magnetic found in the supplied Pouch had some diverse effect on the switching on Landscape to Portrait mode when removing the JasJam from the Pouch to answer/make a call, play a game or send a text message; often resulting in a 'bugged' or 'glitched' screen, stuck between either Landscape or Portrait etc (I fixed by removing the JasJam and sliding out the Keyboard and back in).
After I few days I thought that this couldn't be right for a brand new machine and took my problem to the Internet in which I found others with the same problem. Since then I have stopped using the supplied Pouch and am now looking at purchasing the Krussel Orbit Pouch as a magnetic-less replacement (any users with one, I'd love your feedback). I am making this thread to see if any users of the XDA-Developers board have faced this issue and ask one further question:
1. Since I stopped using the Pouch I can only find one annoying trait left, whenever I switch the Screen back on from 'Standby' mode I seem to receive a small 'glitch' in the Today Screen if the device has been locked, if the device has been left unlocked the Screen can be switched on/off with no issue - does anyone else have this problem, I'm concerned that the magnetic pouch has caused some internal damage...
Thanks,
Elite_Gamer04

Hi, there is a bit more about this problem in the accessories thread, I noticed the magnet causing issues and wondered about internal damage as you did, even possibly causing the align issues, but a few people reported back they had been using the case from day 1 and while it affected the landscape/portrait, they had no align issues or any other problems, so I don't suspect that there is any internal damage occurring..I do wonder about your screen glitch but without actually seein it..I haven't a clue, also do you have a lot of today plugins?..could possibly be one of them is buggy..I'm not sure, but the case does certainly suck, I was immediately concerned with the magnet strength, off topic..but on my device if my thumb is a bit damp or any metal touches the aluminum bezel around the ear piece of the phone..the screen will flicker.

Thanks for your reply Chaotic, My device is in the same state as when it come out of the box, so this isn't a 3rd party issue. I have tried removing/adding the default Today Screen icons to see if it makes an issue to the 'glitching' of my screen when it on/off and it makes no difference, only thing I can see that makes it not happen *sometimes* is when the device is not locked.
Well thats one user without my issue, hoping someone will report it, or I'm going to get a replacement.
*If your testing to see if you have the same issue as me, simply hold your device in your hand (try both with it Locked and Unlocked) and push the top right-hand side button which should switch your screen off, press it again for it to come on. If you see a sort of 'glitch' of white on your Today Screen and then it fixes itself (I'm talkin 1-2 seconds) you have the same as me.*

Hi chaps,
I've used the magnetic pouch from day one with my UK T-Mobile Vario II and am still yet to see the landscape/portrait switching issue when removing the Vario II to answer a call.
I had a theory about this, and it's probably going to get shot down in flames for it's obviousness, but I'll mention it anyway... Could the problem be down to the machine being powered down (manually or automatically) while in Landscape mode... then when switching on automatically when a phone call is received, the phone tries to switch back to portrait mode but gets stuck?
I have road tested this theory on my own Vario II and have not seen the problem at all, but my ROM may handle things differently to yours? Apologies again if this suggestion is obvious.

elite_gamer04 said:
Thanks for your reply Chaotic, My device is in the same state as when it come out of the box, so this isn't a 3rd party issue. I have tried removing/adding the default Today Screen icons to see if it makes an issue to the 'glitching' of my screen when it on/off and it makes no difference, only thing I can see that makes it not happen *sometimes* is when the device is not locked.
Well thats one user without my issue, hoping someone will report it, or I'm going to get a replacement.
*If your testing to see if you have the same issue as me, simply hold your device in your hand (try both with it Locked and Unlocked) and push the top right-hand side button which should switch your screen off, press it again for it to come on. If you see a sort of 'glitch' of white on your Today Screen and then it fixes itself (I'm talkin 1-2 seconds) you have the same as me.*
Click to expand...
Click to collapse
I assume you are referring to the lock/unlock option found on the Today screen? I also see a short white screen delay when using this Today screen option.
I also see an even longer delay when using the password/pin lock option. Probably something to do with the locking program checking to see if the preset time delay for locking and requesting the password/pin has passed.
Disabling both options makes starting up a lot faster, although you may of course need these options enabled. I'm sure it's something that will be resolved by the manufacturer in time.

elite_gamer04, I hadn't ever used the lock on my device, so I enabled it just to test, and there wasn't any differences, I also wasn't sure of what the actual glitch was, but since you mentioned it I did some further investigating, I do notice a white screen when coming back from standby, but it lasts no longer than half a second..definitely not 2 seconds.
g00nerz, its all good, all info around here is appreciated, but there is definitely an issue with the case magnet, I don't have a single landscape/portrait issue unless I put it in the bundle case..I use a modded aluminum case at the moment..but if I switch back it happens, I'm pretty sure the words "bundle case" are in the title of the post with others with this issue if you want to check it out.
I have read where some people were discussing that they thought some had different screens..that could be why you haven't had this issue or maybe it is ROM related, but from what I understand its been a variety of brands with this issue...now that I think about it..I wonder if all the brands bundle cases are the same?
I think its Mike(I hope I got that right) that has tore one of these apart..few posts about it with pics on the forum he might know, but anyhow I wonder if theres actually a hardware switch that triggers the switch from portrait/landscape when the slide out kb is opened, and the magnet is affecting that..could also be it was revised on some models.
I'm just speculating/guessin on what might be causing it, I really haven't any solid info other than some people definitely have an issue with the case, including me.

I also see a short white screen delay when using this Today screen option
Click to expand...
Click to collapse
I <3 you hehe. Thank god its not just me . Yes I was referring to the 'Device Lock' and 'Device Unlock' function on the Today Screen. When it is Unlocked and I switch on/off the screen I see no 'lag' or 'white glitch' but with it on I see a small 1-2 sec lag. Anyways as you have confirmed it also I don't have to worry about returning mine and will get on with my new Krussel case I'm about to order.
Thanks
P.S If others are having this issue, or know of how to fix, don't hesitate to post.

Please consider that the use of wifi may drasticely slow down the device's power up. I do use the default case with the strong magnet, and when I power up my device with the wifi enabled it takes a while until he completely awake; the wifi plus the switch landscape => portrait (thanks HTC case) slow it down.
I am also experiencing the "auto answer" issue; from time to time when I put my device off its case it answer to the incoming phone call, but till now I was not sure that the case could be involved; are you sure about this? I tried to give some testing but I was not able to reproduce it; it only happen when it is not expected to happen

elite_gamer04 said:
Hello from down-under ,
As this fantastic piece of equipment ......the I-Mate supplied Pouch, little did I know it did more damage then not using it.........I switch the Screen back on from 'Standby' mode I seem to receive a small 'glitch' in the Today Screen if the device has been locked, ....
Click to expand...
Click to collapse
Hi elite_gamer04, As you had rightly mentioned this is really a fantastic device and no doubt about it.....like you I had the same problem when I bought it around 2 months back.
I was breaking my head as to why its happening, it looked for me as if the device hangs on and off...but did not notice keenly the instances when it happened as removing it out of the pouch was too normal a thing that did not hint me that it has something to do with the issue...But I was totally broken and disturbed and decided somehow I am going to get a replacement. I took it to the service centre and the guy there (very smart) as soon as I mentioned about the problem ( I went there thinking that it has something to do with the sliding mechanism) responded spontaneously taking the pouch opened the flap and took the magnet side over the screen and showed it to me....wow yes...its the pouch which was the culprit as we noticed the screen going crazy....Anyway I was relaxed but from that instance I kept aside the pouch that came with the pack and I am currently using a different one from the stores. Till now I have noticed no glitches and am happy I own a real amazing fast device.
About the other glitch you mentioned when the phone is locked yes I tried and it is there even for me but I dont think its a major issue for you to replace the device as its something to do with the screen refresh rate and memory which am sure would be fixed by new ROM upgrades in the days to come...but relax rest assured you own a fantastic device.
All the best

Thanks for posting this about the screen - I thought I was going nuts. I bought a replacement pouch that has a belt loop - so slightly more secure than the clip. But when i started using it - it always switches to landscape mode.
I'll have to find one without a magnet i guess!

Vario II (Hermes) Camera Problems - Line

My T-Mobile MDA Vario II (HTC Hermes) is less than 1 month old and the camera plonks a line halfway across the image (see attached). I am certain that when I first used the device this didn't happen but I can't be sure.
I've searched the forums both here www.modaco.com and www.4winmobile.com and I can't find any clue to what this is. I've also tried using CoolCamera and that gives the same results. I'm starting to suspect that this is a duff unit but before I start the returns process (something I am not keen on doing have just got the device to my liking) I thought I would check if anyone else has had this issue.
FYI the SN of the device starts HT648F and other than the stylus being a bit stiff there is no other problems.

This may sound like an obvious suggestion, but have you checked that the lense doesn't have a hairline crack in it as this could cause this kind of problem. I am sure this is probably the first thing you checked but thought it was worth mentioning. Does the line appear on the screen when previewing before capturing an image?

An interesting suggestion, It does appear on the preview but I can't see anything obvious and it happens on both the normal and close up views. As the close up rotates the lens, the line is perfectly striaight and in exactly the same place on all views leads me to suspect that there is a duff connection at the pixels row within the camera itself.
Oh well I think it's time to visit the T-Mobile store I got it from and have a friendly chat - good job I have time this weekend to rebuild.

Phone now returned to t-mobile on their 28day faulty phone guarantee. Was an incredably painless exercise and the camera now works fine. Since they swapped box for box and asked if I wanted to use the charged battery which I did. I got home to find they forgot to take the new one out of the new box so I now have 2 !! I even got a much newer serial number HT704F.
Provided this new one keeps going I am a happy boy !!

Glad it worked out okay .. I too had to exchange my first Vario 2 with Tmobile because I had the screen alignment problem and they were really helpful ... straight swap the day after I reported the problem. I was pleasantly surprised at the service I received

another solution?
I have this problem now also and I don't want to send my device to T-Mobile for repairing because I bought it from an agency and it takes them round 3 months for repairing. is there any other way to fix this problem?
I tried another build of the camera software but it didn't help.
here is a sample picture with the line

This may be caused by a poor connection. The camera has a push on connector that can work loose. See here:
http://forum.xda-developers.com/showthread.php?t=356380
Of course re-seating that connector would void any warranty you may have!
Mike

mikechannon said:
This may be caused by a poor connection. The camera has a push on connector that can work loose. See here:
http://forum.xda-developers.com/showthread.php?t=356380
Of course re-seating that connector would void any warranty you may have!
Mike
Click to expand...
Click to collapse
thank you lots MikeShannon, you've been a lot of help to everybody here... I have now another reason to screw off my device (stylus and camera)
thank you!

Defective Unit? Pls advise

Hi Guys!
My TyTn is acting strangely. In use, the display is first pixelating, getting lines (noise pixels as well), and then fading to completely white. When so it doesn't responde to anything anymore. So a soft reset is needed.....
Also the ringtone when called, is 'out of tune', like a old record player when you push your finger on the record.. LOL
Before I send it back to have it fixed by HTC, do you guys have any idea whats wrong, and maybe even a tip to help me fix this myself?
Tried numerous soft resets, hard reset, and a reinstall of the original WM6 rom (in Dutch).
Did not install any new programs lately, or did change anything on the unit...
Don't want to miss my TyTn... so hate to send it away... as many of you I am hooked badly to my beloved digital companion
Greetzz Antal

It acts like hardware incompatible.
How about flashing with WM6 English version.
I don't think it is software problem.

I agree, not likely to be software. It did not get dropped or take a knock did it?
The two issues of pixelation/white screen may, if you are lucky, just be a connector thats loose. The sound I think is unrelated but again sounds like a poor connection at the white rear speaker connector block - not uncommon.
Both of the above could be caused by a sharp knock. There have also been cases of poor battery connections causing problems.
If you have a warranty use it. If not you can follow the dismantling guides or service manual to dismantle - check connections and re-assemble. Be prepared though, that sending it in might still be required!!
Mike

Will send it in
Hi Guys, Thanks fr your replies.
I will take the unit back to the store today.
I am not aware that I bumped it, or neither it has dropped. May be a connection that was allready quite loose to begin with. Lets see what HTC and the store will tell me
Strange thing is, that without my sim in it, and not using it, it stays normal... Have put it aside, and used a very old phone instead, and it is still normal..

Antal said:
Strange thing is, that without my sim in it, and not using it, it stays normal... Have put it aside, and used a very old phone instead, and it is still normal..
Click to expand...
Click to collapse
Mmmm... that's important information and changes things a bit. Could be a sim card contact or something about the sim. Anyway it tends to suggest that other thoughts about hardware issues may not be correct!
Hope you find the answer at the store.
Mike

Going from H, 3G to E or G possible solution

Hey guys as soon as I notice this connection/data problem I decied to make a thread about it because this issue has been posted before but with little success on fixing it.
So have you guys notice that the signal of the HD2 will go from HSDPA or 3G to EDGE to GPRS and so on (sitting on the same spot) has this happened to you...?
I think that 99% of HD2 users have experience this. One of the the things that was causing for such a bad reception is also the 2.08.50.08_2 radio (in some areas) I live in L.A. California and I had that problem then the new 2.09.50.20_2 Radio seem to help out with this issue.
BUT!
That is not the actual problem, its not just software its actually a HARDWARE problem as well, Yup!
For you see HTC decied to put the Antenna AT THE BOTTOM OF THE PHONE not on the top. Almost 99% of the devices that receive some sort off signal (such as a radio or a phone) are made with an antenna ON THE TOP for obvious reasons, probably one of the reason why HTC decided to go through with this (even knowing that this issue would emerge) is because of the camera and the phone being so thin.
Check out the picture (the antenna is right under the batterie pins) so every time you hold your phone just around the buttons section at the bottom you are actually blocking the signal therefore making the connection go back and forward
SO WHAT'S THE SOLUTION?
Well one solution is...

You might be right on. My 1st gen iPhone had the antenna on the bottom and that would cause poor reception if you covered it up. There was even testing done to prove that was the case. It only had edge so it didn't bounce around like your HD2. BTW, I live in LA and have never had an issue with the 3G, as a matter of fact, I'm nearly always on 3G, I can't even remember the last time I saw E. I live on the West Side, maybe more towers around here, or I'm holding it "right"???
I personally think it's a combination of what you found and the T-Mobile network.

I think its more than just antenna placement. I have set my phone on the table and watched it go from H to 3G to E. The antenna is not covered up so there is some other issue going on. My coworker also has the phone and doesn't have the 3G issue. While the placement of the antenna could be part of the issue I think it can also be fixed with a radio update. I remember when I had the Wing I was able to boost reception with a radio update, yeah it shortened battery life but not by much. I'm hoping for a radio update that would make it a stronger connection.

tuppaacc said:
For you see HTC decied to put the Antenna AT THE BOTTOM OF THE PHONE not on the top. Almost 99% of the devices that receive some sort off signal (such as a radio or a phone) are made with an antenna ON THE TOP for obvious reasons, probably one of the reason why HTC decided to go through with this (even knowing that this issue would emerge) is because of the camera and the phone being so thin.
Link to the HD2 hardware pictures
http://forum.xda-developers.com/showthread.php?t=582652
Click to expand...
Click to collapse
-Exactly what item in that picture are you saying is "the antenna"?
-Can you please reference a link where you found that identification?
EDIT: A question for the others experiencing the "connection flipping" that this thread is about: do you ever notice the connection icon changing while you a have an "active" connection (i.e. when you're actually passing data), or only when the connection is live but idle? I'd like to add this to some other anecdotal evidence that a couple of us are looking at for a related theory on the cause.

Sorry to say, but it is not the antenna placement. My wife's phone gets 3G all the time and mine doesn't. I called Tmo and is waiting for a replacement.

I dont even get an H i only get 3g or edge im in los angeles but this makes sense.I doubt the antenna booster might work

guys, guys, it is not just an antenna placement problem as xeebot and speoples20 are stating is a COMBINATION OF BOTH I've been using the newest radio updated for one day and it seem to fix most of the Issue (haven't gone down all the way to E) like I said on my first post if you feel its the radio try the 2.09.50.20_2 Radio or the 2.7 they seem to be the most reliable ones.
if you still having doubts try covering up the bottom part of your phone with one or both hand and see your bars go down and sirphunke look at the attached picture that's where the antenna is, if you look thoroughly on the others you will notice the cable that hooks to the antenna at the bottom.

tuppaacc said:
guys, guys, it is not just an antenna placement problem as xeebot and speoples20 are stating is a COMBINATION OF BOTH I've been using the newest radio updated for one day and it seem to fix most of the Issue (haven't gone down all the way to E) like I said on my first post if you feel its the radio try the 2.09.50.20_2 Radio or the 2.7 they seem to be the most reliable ones.
if you still having doubts try covering up the bottom part of your phone with one or both hand and see your bars go down and sirphunke look at the attached picture that's where the antenna is, if you look thoroughly on the others you will notice the cable that hooks to the antenna at the bottom.
Click to expand...
Click to collapse
so with the new radio you haven't had the data outage???

tuppaacc said:
if you still having doubts try covering up the bottom part of your phone with one or both hand and see your bars go down.
Click to expand...
Click to collapse
just tried this and I'm afraid to say it's the truth...I think this is the worst thing the engineers could have done!

tuppaacc said:
sirphunke look at the attached picture that's where the antenna is, if you look thoroughly on the others you will notice the cable that hooks to the antenna at the bottom.
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Click to collapse
Uh....I am looking at the attached picture
Again, there's a number of components in that picture, and I'd like to know exactly which one you're saying is the antenna. The only cable I see in this shot is the one hanging loose in the middle right of the picture...and in the other pictures that cable can clearly be seen plugged into the side of the SIM card housing.
I've seen this same set of pics that was first posted here at xda, and I've seen all manner of other tech sites link and refer to these pics, but in none of them have I seen indiviual components identified/located...so I ask you again to please reference where you found your information, because as far I can locate these are the only component-level views of the inside of the HD2

josemedina1983 said:
so with the new radio you haven't had the data outage???
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Click to collapse
yeah with the new radio the signal is amazing as loong as I'm not holding the phone from the bottom
sirphunkee said:
Uh....I am looking at the attached picture
Again, there's a number of components in that picture, and I'd like to know exactly which one you're saying is the antenna. The only cable I see in this shot is the one hanging loose in the middle right of the picture...and in the other pictures that cable can clearly be seen plugged into the side of the SIM card housing.
I've seen this same set of pics that was first posted here at xda, and I've seen all manner of other tech sites link and refer to these pics, but in none of them have I seen indiviual components identified/located...so I ask you again to please reference where you found your information, because as far I can locate these are the only component-level views of the inside of the HD2
Click to expand...
Click to collapse
Reference where i found this info!? Like I said on my first post IT IS SOMETHING I NOTICE!! (its right at the top) haha
There... I updated the pictures on the first post I think that's the antenna (because it resembles many other phones I've open myself) the top ones could be the speaker or the flash GPS or BT, so no room for the antenna. Now you get what I'm talking about??
If you want to confirm this just open you own phone or contact HTC as I'm not a tech and neither was I there wen they build this phone...
lol