Database Users

WMP Error Message: An Unexpected Error Has Occurred

Hi All,
I have a 2GB storage card. I have been playing music just fine for months and then all of a sudden when I try to access the music via the library I get the following error message: An Unexpected Error Has Occurred. I can play the music files when I go through the Explorer program with out a problem.
I searched the forums but all I found was one post that suggested hard reseting. But I'm trying to avoid that since silly me can't recall all the registry tweaks made, how they were made, or even how to get them back. Unfortunatley, job is kicking my a## so hard I don't have time to re-research for a while. Also, the post suggested something being wrong with a files id3 tag. After discovering what that was (end portion of the mp3 file where the data about the audio files is stored like title, artist etc...for those who didn't know) I figure this can't be the problem b/c the music files haven't changed - so they were ok prior too - anyway they play in the Explorer. Also, when I go in WMP, go to menu, and open file, I can play it. Update library works but I still get the same error message when I try to play music. I tried a soft reset - no changes. Tried Google - found quite a few people have had the same problem but no one had a solution.
Thoughts?? Please help got a 2.5 hour flight tomorrow that would be much better with music!!
Thanks!

Bump....
Out of desperation - someone here has to have a clue....Thanks!

well when i had that problem i copyed all files off the card on to laptop (has card reader) then i formated the card to fat 16 and have not had any problems since!!!
You can try that!

If you are using Oxios Memory Hibernate, quit using it. That seemed to be my problem when that error message occurred.

Disconnecting from PC messes up HTC Music Player?

Hi,
I love my HD2 but I have one problem which is realy starting to annoy me. If I connect my HD2 to my laptop (or any other computer or mac), and then I unplug it again, HTC Album Manager should reindex the songs on my SD card and I should be able to play them.
However, 75 percent of the time, for some reason it keeps searching and searching and it never finds anything. It doesnt actualy say its found anything, just the litle circle in the top indicating that its still searching. Library at this time is empty. The only way to fix this is a soft reset. Windows Media Player has no problem finding and playing these files while htc album is struggling.
I've tried killing the audiomanager or albumsearcher processes by microsoft task manager, but for some reason the version on the hd doesnt allow you to kill processes, only tasks.
I've had this problem on my 1.48 NLD Official rom and now on my Dutty's v.5 Holy Grail rom.
Has anybody else experienced these problems and if so, have you been able to fix it?
Thanks in advance...

nilsk123 said:
Hi,
I love my HD2 but I have one problem which is realy starting to annoy me. If I connect my HD2 to my laptop (or any other computer or mac), and then I unplug it again, HTC Album Manager should reindex the songs on my SD card and I should be able to play them.
However, 75 percent of the time, for some reason it keeps searching and searching and it never finds anything. It doesnt actualy say its found anything, just the litle circle in the top indicating that its still searching. Library at this time is empty. The only way to fix this is a soft reset. Windows Media Player has no problem finding and playing these files while htc album is struggling.
I've tried killing the audiomanager or albumsearcher processes by microsoft task manager, but for some reason the version on the hd doesnt allow you to kill processes, only tasks.
I've had this problem on my 1.48 NLD Official rom and now on my Dutty's v.5 Holy Grail rom.
Has anybody else experienced these problems and if so, have you been able to fix it?
Thanks in advance...
Click to expand...
Click to collapse
I've not had these problems with it, but have had issues that the tracks on an album don't get listed in track order, and I can't find a way to re-arrange the order, any ideas?
I've had a similar issue to you, but with windows player though. It won't find any of my music to add to the library, but will find all other sounds such as alarms, sat nav voices etc. How do I get it to find my music and not the other sounds?

snerkler said:
I've not had these problems with it, but have had issues that the tracks on an album don't get listed in track order, and I can't find a way to re-arrange the order, any ideas?
Click to expand...
Click to collapse
Emm, google for mp3 tag, with this you can change id3 tags from your files and readjust the track order. The problem is probably not htc music player, but the files themselve.

nilsk123 said:
Emm, google for mp3 tag, with this you can change id3 tags from your files and readjust the track order. The problem is probably not htc music player, but the files themselve.
Click to expand...
Click to collapse
The thing I don't understand is that the tracks are in the right order in my music library on the PC, so why should it be different on the phone?

snerkler said:
The thing I don't understand is that the tracks are in the right order in my music library on the PC, so why should it be different on the phone?
Click to expand...
Click to collapse
Hmm, it could be that they use an unsupported tag format? If not, then I have no idea. Have you tried my suggestion?

nilsk123 said:
Hmm, it could be that they use an unsupported tag format? If not, then I have no idea. Have you tried my suggestion?
Click to expand...
Click to collapse
No, not yet. I was hoping I didn't have to go through my entire music collection retagging everything but looks like I may have to. I wonder if it's anything to do with the way windows 7 tags things?

i have the same problem after connecting the hd2 via "drive" mode. but when i use activesync everything is fine except the transferspeed really sucks. so no problem with musicplayer after activesync except the transfer speed

Same problems here! My mp3´s are tagged absolute correct using mp3tag. No problems on any other device/software. Only on my HD2.
In addition to that, sometimes I have duplicate tracks listed in the music player.
There seems to be a bug in the 1.48 release...
Hope this will be fixed soon.

d3l1 said:
i have the same problem after connecting the hd2 via "drive" mode. but when i use activesync everything is fine except the transferspeed really sucks. so no problem with musicplayer after activesync except the transfer speed
Click to expand...
Click to collapse
thanks for confirming.
Can you tell me what SD card you use?

contacted htc support about the issue, will post here when they respond. anyone else who can confirm this?

Ive got this "bug" aswell but found an easy way to solve it, just go in to ur media player on ur phone and then updater ur library and all songs will be readded. sure its kinda stupid if u have to do it several times but its still a solution for now.

Wolde said:
Ive got this "bug" aswell but found an easy way to solve it, just go in to ur media player on ur phone and then updater ur library and all songs will be readded. sure its kinda stupid if u have to do it several times but its still a solution for now.
Click to expand...
Click to collapse
well yes but then you can only play them from Windows Media Player, I prefer HTC Audio Player over Windows Media Player...

d3l1 said:
i have the same problem after connecting the hd2 via "drive" mode. but when i use activesync everything is fine except the transferspeed really sucks. so no problem with musicplayer after activesync except the transfer speed
Click to expand...
Click to collapse
When connected in drive mode the SD card is not accessible from the phone and this causes all sorts of problems, this is not the case when connected to active sync. Is this a winmo issue or HTC specific problem? (this my first winmo phone)

X1-owner said:
When connected in drive mode the SD card is not accessible from the phone and this causes all sorts of problems, this is not the case when connected to active sync. Is this a winmo issue or HTC specific problem? (this my first winmo phone)
Click to expand...
Click to collapse
The fact the SD card is unavailable for the phone when you mount it as external storage to your pc is completely normal for any phone, and no problem whatsoever. But it shouldnt have problems remounting the card and reading its contents after unplugging again..
I never had these problems with my Diamond, allthough I must admit it had internal NAND as storage instead of SD card which probably makes a difference. Still isnt an excuse for it malfunctioning though.

When you unplug from your PC, do you do the right thing and unmount the drive first? If not, then there's a chance the filesystem can be corrupted as a process on the PC may have been using the drive when you unplugged it. This in turn could cause issues when the phone tries to access the card.
This goes of any removable storage or cards you plug into a PC. You MUST unmount before you remove.

Jim Coleman said:
When you unplug from your PC, do you do the right thing and unmount the drive first? If not, then there's a chance the filesystem can be corrupted as a process on the PC may have been using the drive when you unplugged it. This in turn could cause issues when the phone tries to access the card.
This goes of any removable storage or cards you plug into a PC. You MUST unmount before you remove.
Click to expand...
Click to collapse
tried both, removing safely or not, makes no difference.

Just received a reply from HTC, anyone care to explain to me what he means? (nice english by the way)
Dear Nils Xxxxxx,
Thank you for your question about the audiomanager.
Please save the media files as a fixed bandwidth instead of a variable band width.
If these steps have not helped, then please let me know. I will gladly be again of service.
Best regards,
Karel H
HTC

nilsk123 said:
Just received a reply from HTC, anyone care to explain to me what he means? (nice english by the way)
Dear Nils Xxxxxx,
Thank you for your question about the audiomanager.
Please save the media files as a fixed bandwidth instead of a variable band width.
If these steps have not helped, then please let me know. I will gladly be again of service.
Best regards,
Karel H
HTC
Click to expand...
Click to collapse
Sounds like he wants you to re-encode all your mp3s to a fixed sample rate (say 128Kbps or 192Kbps) instead of using a variable sample rate.
However, all my mp3s are fixed rate 128Kbps and I have exactly the same problem as you, so you can go back to him and tell him his "advice" hasn't cured the problem. In fact, I don't see any way in which his "advice" could possibly cure it.

Same Here
I have this problem and its a real pain in the a*se what I do is just use media player for like a day and eventually it sorts itself out (sometimes 2 days....) Not really a fix but what im having to live with ...
I was told before that I HAD to sync via media player rather than just copying the music to the SD card because this would cause the issue and it worked at first but then synced about a GB of music and problem happened again...

I've replied to him that I'm not about to re encode all my mp3's.... its bull****, it should be able to handle the music files fine. My diamond had no problem with it.
Crafty, do a softreset and it should be fixed.

Phone freezes when I navigate to the music tab

Hi All,
I have a new TMOUS HD2 with the stock rom. I've flashed HSPL and I've added a few tweaks such as landscae mode. Nothing too much for now.
Problem I'm having is that every time I navigate to the music player it seems to hang and I end up getting the "send to M$" notice and phone's locked up. Then I have to restart the phone again.
I have the music stored on my storage card under Music/Artist/Album/Song and I have about 4 gigs worth.
Any ideas to what this could be? Appreciate the help.

mobi said:
Hi All,
I have a new TMOUS HD2 with the stock rom. I've flashed HSPL and I've added a few tweaks such as landscae mode. Nothing too much for now.
Problem I'm having is that every time I navigate to the music player it seems to hang and I end up getting the "send to M$" notice and phone's locked up. Then I have to restart the phone again.
I have the music stored on my storage card under Music/Artist/Album/Song and I have about 4 gigs worth.
Any ideas to what this could be? Appreciate the help.
Click to expand...
Click to collapse
You flashed HSPL, but not a new rom?
I would start by putting just one or two mp3's on your phone's onboard storage, then pulling the card out, soft-resetting, and then seeing if your music tab finds and is able to play those couple of mp3's without locking up.
If it works fine then, you're probably experiencing the same issue many HD2 owners have been dealing with when accessing a large volume of files on the SD card. There's a number of suspected causes, mainly relating to the fact that the music (and documents) tab(s) index the whole contents of the card to find and catalog those types of files for quick use in the tabs. Therefore, a large number of files on the card seem to bog down not just those tabs but often the whole phone.
Another cause is believed to be the fact the factory card shipped with the HD2 is only a class-2 card, the slowest of all the speed ratings. If you have access to a faster card (class-4, -6, etc), even if it's a smaller size card, try that and see if it improves things any. If not, then your only other option right now is to reduce the number of files on your card until it doesn't lock up when sense tries to index it all. It's rumored that there's an update coming shortly from HTC/Tmobile, and I'm hoping that it might address this issue, but I'm not holding my breath.
I personally believe that the code used to do that indexing just isn't able to scale to the volumes of files seen now in the larger SD cards.
EDIT: Also, if you're not using it, be sure to turn off the "recent documents" tab...I don't know that it will clear up the problems with the music tab, but it can possibly help avoid lagging overall.

I can see what you mean about the indexing. Does it index each time the phone is rebooted or does it store the indexing in cache that's reused?

mobi said:
I can see what you mean about the indexing. Does it index each time the phone is rebooted or does it store the indexing in cache that's reused?
Click to expand...
Click to collapse
I honestly wish I knew
I've been trying hard to come up with a solution to this issue, and I'm afraid that's one of the unknowns that I'm struggling with...how/when exactly the process is triggered, and whether or not there's any cacheing. I suspect that it indexes (in some form anyway) much more often than every reboot, as you'll see if you delete a music file, and see how quickly the list in the music tab reflects that change.

sirphunkee said:
I honestly wish I knew
I've been trying hard to come up with a solution to this issue, and I'm afraid that's one of the unknowns that I'm struggling with...how/when exactly the process is triggered, and whether or not there's any cacheing. I suspect that it indexes (in some form anyway) much more often than every reboot, as you'll see if you delete a music file, and see how quickly the list in the music tab reflects that change.
Click to expand...
Click to collapse
Sirphunkee..I remember a while back when I first started reading this HD2 forum. Since before I was in the Wing Section. I read somewhere about copying a file to the startup in the windows folder. I cant remember exactly what file it was but it had to do with the music so when you woke the phone up it automatically started queing up the music that way when you went to click on the music tab it was already cached and ready to play?! I have yet to come across that thread again so that I could try it out?!

toreone said:
Sirphunkee..I remember a while back when I first started reading this HD2 forum. Since before I was in the Wing Section. I read somewhere about copying a file to the startup in the windows folder. I cant remember exactly what file it was but it had to do with the music so when you woke the phone up it automatically started queing up the music that way when you went to click on the music tab it was already cached and ready to play?! I have yet to come across that thread again so that I could try it out?!
Click to expand...
Click to collapse
Ok cool, thank you! I hadn't heard about that one, so I'll go look for it and see if it gives me any insight. Did you have TF3D (the older version of sense) on your Wing, with a music tab? Maybe this is behavior that HTC added to sense at some point, with the same exact intent in mind...

you can disable the docindexservice perhaps it will be of some help. I don't use NRG ROM but the cook did put this cab out and you can give it a try, if it doesnt work just simply uninstall it and your settings will be back to normal
Disable Docindexer.cab

jfmckenna said:
you can disable the docindexservice perhaps it will be of some help. I don't use NRG ROM but the cook did put this cab out and you can give it a try, if it doesnt work just simply uninstall it and your settings will be back to normal
Disable Docindexer.cab
Click to expand...
Click to collapse
Sweet! Thanks again Jimmy...I'm gonna dig into this when I get home this evening, and poke around in the registry area it changes (HKLM\Software\HTC\Manila\HTCService).
I'm curious if it just does the same thing as turning off the documents tab, or if turning off the service is a wider-reaching change. Since this is the personal handiwork of NRG, I'll ping him too, but I know he's busy.

there are a number of possibilities (though i agree its likely to be the indexing)
don't use sync to copy the music, use disk mode, or put the sd in the comp
excessively long path\filename.mp3
extended set ASCII characters in the mp3 tags,,,
i'd copy over a few dozen albums at a time, see if there's a noticeable point which problems start.
also some connected reading here
http://forum.xda-developers.com/showthread.php?t=640948

samsamuel said:
there are a number of possibilities (though i agree its likely to be the indexing)
don't use sync to copy the music, use disk mode, or put the sd in the comp
excessively long path\filename.mp3
extended set ASCII characters in the mp3 tags,,,
i'd copy over a few dozen albums at a time, see if there's a noticeable point which problems start.
also some connected reading here
http://forum.xda-developers.com/showthread.php?t=640948
Click to expand...
Click to collapse
Hahaha thanks Sam...I JUST finished reading over the same thread LOL Very helpful, and it's given me some further insights into this.
toreone, the first think I noticed common to your problem and the one in the thread samsamuel posted is that your music has a rather deep file structure (4 layers deep). I haven't seen anybody mention that in the troubleshooting, so it might be worth seeing if the same volume of music, but no more than 2 folders deep, still gives the same issue.
Also, in that thread, sammybusse made and posted the cab below, which makes simple registry change related to chacheing: HKLM\System\StorageManager\Profiles\SDMemory\FATFS
EnableChache 1 (changed from 0 to 1). So, perhaps the problem stems from the fact that it wasn't chacheing, rather than doing it too aggressively..
I haven't had a chance yet to poke around with it, but I think it's certainly safe enough to try and see if it makes any difference for you (it helped some people in that thread).
Another solution tried there, that had some level of success, was making sure you don't have any of the mp3's set as "read only"

toreone said:
Sirphunkee..I remember a while back when I first started reading this HD2 forum. Since before I was in the Wing Section. I read somewhere about copying a file to the startup in the windows folder. I cant remember exactly what file it was but it had to do with the music so when you woke the phone up it automatically started queing up the music that way when you went to click on the music tab it was already cached and ready to play?! I have yet to come across that thread again so that I could try it out?!
Click to expand...
Click to collapse
Here it is:
Go to your Windows folder and find the file "AudioManager_Eng.exe" Create a shortcut (.lnk file) of this file and put it in your Windows\StartUp folder.

mobi said:
Hi All,
I have a new TMOUS HD2 with the stock rom. I've flashed HSPL and I've added a few tweaks such as landscae mode. Nothing too much for now.
Problem I'm having is that every time I navigate to the music player it seems to hang and I end up getting the "send to M$" notice and phone's locked up. Then I have to restart the phone again.
I have the music stored on my storage card under Music/Artist/Album/Song and I have about 4 gigs worth.
Any ideas to what this could be? Appreciate the help.
Click to expand...
Click to collapse
Try to sync your music with Windows Media Player. This worked for me.

Nibbley15 said:
Here it is:
Go to your Windows folder and find the file "AudioManager_Eng.exe" Create a shortcut (.lnk file) of this file and put it in your Windows\StartUp folder.
Click to expand...
Click to collapse
Nibbley, when I did this, for some reason the file would only be renamed as AudioManager_Eng.lnk.exe. And once you do it, you can't seem to delete the file. Just a heads up.

do you have a more detailed way for doing this?

mobi said:
do you have a more detailed way for doing this?
Click to expand...
Click to collapse
Here you go I created a shortcut and made a cab to put it in start up. Let me know how it works

Lost avatar...

Ok so I did something pretty stupid and tried to let my friend copy avatar to his HD2 and it ended up locking the file. For some reason the movie itself is in 3gp format and not dcf like everyone else said from what I searched but I do remember it being in dcf before. Now the movie won't play and it says "unsupported file type". How can I possibly get this back? I know xda doesn't condone posting up movies so maybe someone could email it to me? Help me out here please.

Try renaming it back to the original extension .dcf. Are your sure its not the trailer you are seeing that is in .3gp format? The trailer is supposed to be in 3gp and the actual movie should be dcf

how are you suppose to rename it back...? No i'm not getting it mixed up with the trailer. Both of them are in 3gp. Like I said, I do remember it being in dcf before.

kcbboy said:
how are you suppose to rename it back...? No i'm not getting it mixed up with the trailer. Both of them are in 3gp. Like I said, I do remember it being in dcf before.
Click to expand...
Click to collapse
Transfer the file back to your computer and rename it back (windows: right click rename) then transfer it back to your phone, or on your phone download and open a 3rd party file manager and long click on the file and select rename.

you can't rename the file type. That doesn't work...

send me ur email i have files saved to my computer

I have never had a problem renaming the file type. It obvously got renamed somehow if it is a 3gp now. Unless you tried to convert it.
www.xxthe3dmanxx.com

Download Astro from the market and rename the file. That should do it for you, I had the same problem. It works.
Sent from my SGH-T959 using XDA App

rdunn20 said:
send me ur email i have files saved to my computer
Click to expand...
Click to collapse
You can share the file or offer to share the file here. Its copyright protected material and is not allowed to be shared here.
OP if you can't rename it and it won't play you are SOL.

This happened to me, the exact same thing... How did I solve this problem?
I went back to T-Mobile playing stupid, like I didn't do anything and told them I tried to open the movie and doesn't work, like it came defective or something. The went to the back and replaced my SD for one from a new phone... DONE!! just don't tell them you tried to copy it or anything... it just doesn't work and never did!
for future reference... copy the file to the main memmory on the phone, then insert the SD from the HD2, then copy from the phone to the SD... done! it won't lock

It aint gonna play in any other device but a Vibrant anyway.
Download Astro file manager, look for the SD folder and tap it to open, look for Movie and tap it, then long-press on the avatar.3gp file and tap edit, then tap rename.

dq13 said:
This happened to me, the exact same thing... How did I solve this problem?
I went back to T-Mobile playing stupid, like I didn't do anything and told them I tried to open the movie and doesn't work, like it came defective or something. The went to the back and replaced my SD for one from a new phone... DONE!! just don't tell them you tried to copy it or anything... it just doesn't work and never did!
for future reference... copy the file to the main memmory on the phone, then insert the SD from the HD2, then copy from the phone to the SD... done! it won't lock
Click to expand...
Click to collapse
I tried going to tmobile and getting an SD card from one of the returned vibrants but the rep working told me that swapping out sd cards wouldn't fix it. I knew he was completely wrong but I just went along with what he said anyways cause there was probably no convincing him to give me another card. I just ended up calling samsung for a replacement card. All I have to do is ship mine out and they'll send me one back.

Well I was about to mail it out to samsung but forget that now. Renaming it with astro worked! Thanks!

good thing it worked. I f'ed up mines the first day LOL cuz I was trying to put my SD from my old HD2 (16gb) and on the copy process I screwed it, but like I said, they swaped it at tmobile, so he was just talking crap or didn't have one to give you

kcbboy said:
Renaming it with astro worked! Thanks!
Click to expand...
Click to collapse
Glad you got it working

I'm confused. You think losing Avatar is a BAD thing??? Hell, the first thing I did on my phone - even before I left the TMO store - was to pull that Avatar-containing card out and replace it with another one. Without blue people on it.

So, anyone know how to fix it when I play Avatar, and it tells me "Sorry, License Expired"

[Q] I updated with the new J16 OTA and Avatar file went byebye

Hello room, First post and new to modding. I updated my Vibrant(OTA J16) and my Avatar file is now gone. The widget is still there but movie is lost. Also when I'm in a call and recieve a text, the text message ringtone plays in the handset during my coversation very annoying. Did this happened to anyone else, little help please. I'm rooted and running stock Rom.

Well if you lost the file its gone foreva! But you can always reflash stock and start from scratch. Plenty of threads about how to do it.

Having the same problem. Anyone know where the file is physically located?
File is still there. It is the correct 1.4G big. In the past people recommended reseating the micro sd. Will try that next.

sfsilicon said:
Having the same problem. Anyone know where the file is physically located?
Click to expand...
Click to collapse
Try finding it within the Video Player app. If it's still on the external SD card media scanner would have found it.

I'm having the same issue. It's saying "Avatar.dcf is locked. Do you want to unlock it now?"
I say yes and it does nothing. At first I would be able to play it through the video player ( the shortcut wouldn't work) but I rebooted and now it won't play at all.

Reseating the microSD card doesn't work. Will try to call Tmobile next.