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I have a rooted G1, iam running JF 1.42 RC33, i also have RC33 Radio.
i live in Chicago in a place where the 3G coverage is pretty good. in fact a month ago i was having perfect reception on my G1.
recently; i am having many issues with the data link (3G, EDGE)
simply, the phone does not pick the data link properly, and even if connected, it might drop the connection.
sometimes i have to go to settings, wireless, mobile networks, and click on "use 2G only" a couple of times to trigger the phone to connect... it will drop the connection when it goes to sleep !!!!
i have noticed that many times when the phone sleeps, it does not switch properly between the wifi and 3G [or EDGE], so i dont get my emails.
sometimes a reboot solves the problem, and some times it does not
i tried to flash the radio image again,,,, it didnt solve the problem.
any help will be highly appreciated.
If you've tried to reflash you radio and the results are the same it may not be your phone. It may be the network itself. You should call TMo to see if they have any issues in your area. About a month ago half the country went out for also half a day. It's rare but it happens. If no one else is having issues then it's possible the problem would be with the phone. You could try a wipe and/or reflash but it probably won't make any difference since it sounds like the radio (which you already tried flashing). Maybe also try checking to see if turning off data roaming will make any difference.
thank you for your response:
iam having this issue since a couple of weeks,, and i dont think it is a network issue.
i have tried to disable/enable data roaming,,,, it didnt help.
am i left to a "wipe" only.. ????
well you can give that a try and if that doesnt solve your problems then it may actually be a defect with your phone. also... ive had issues that my phone would lose data and voice even while i was on the phone. it would just disconnect then say no service. the problem wasnt my phone though... it was my sim card. if that sounds more like your problem you can get a new one for about $20 through a tmobile store.
i didnt encounter any voice call drop issues.
when i wipe, i will need to reflash everything, right?
I live in the chicago area as well and my edge/3g has been off and on like crazy over the past 4 or 5 days. I will look at my phone and it won't have an E or 3G. I'm running jv1.42rc33 with apps and caches to sd card. I'm not sure if its a network problem or my phone itself.
So you both live in the Chicago and are having issues with 3G/Edge and you doubt that it's a network problem??? I hope you didn't do your wipe yet.
I'd call T-Mobile and ask to speak with their data support (Tier 3) group and verify that it's a problem with your handsets before you do anything (like reflash, wipe, etc).
i live in chicago as well.
T-Mobile was/is having 3g network issues. T-Mobile where not aware of the issues. They say they are on the issue to solving it. :
Binary100100 said:
So you both live in the Chicago and are having issues with 3G/Edge and you doubt that it's a network problem??? I hope you didn't do your wipe yet.
I'd call T-Mobile and ask to speak with their data support (Tier 3) group and verify that it's a problem with your handsets before you do anything (like reflash, wipe, etc).
Click to expand...
Click to collapse
I didn't explain myself well there. I'm under the impression it is a network problem. I learned my lesson last time there was an outage. I did like three wipes in four days thinking it was my phone.
It isn't you - my 3G (also Chicagoland) has been up and down since Wednesday. It is completely down again this morning. All day yesterday it was probably up for no more than an hour.
F'ing T-Mobile made me wipe my phone, then drive to the local store to get a new SIM, and they refused to acknowledge that it was a network issue. The sales rep at the T-Mobile store was having the same issue.
gottifour said:
I did like three wipes in four days thinking it was my phone.
Click to expand...
Click to collapse
DOH! That sucks! LOL. If you're referring to the outage that we had about a month ago I took the liberty of posting a thread on here warning people not to wipe because they might not be able to sign in because of the network issues. There were so many that did and I was almost one of them myself until I wised up and decided to call first.
hello guys,,, thanks for everybody who in contributing in this thread.
i can see iam not the only one having issues in Chicago, t-mobile said they had no problems,,,,
what makes me tend to believe them is sometimes if i play with the phone the 3G shows up,
this is an experiment for you to try (it worked for me):
enable tethering using the open source gui, then disable it again.... 3G shows up !!!! even if you enable wifi... the phone will switch properly between wifi and 3G (when sleeping).
it worked for me last night and is still working now.
if you guys try it and it works,, this means t-mo has no problem,,, and we need to figure out what is wrong with the combination/configuration we have...
gottifour said:
I live in the chicago area as well and my edge/3g has been off and on like crazy over the past 4 or 5 days. I will look at my phone and it won't have an E or 3G. I'm running jv1.42rc33 with apps and caches to sd card. I'm not sure if its a network problem or my phone itself.
Click to expand...
Click to collapse
gottifour: i have the exact same configuration on my phone as yours, and iam in chicago.... please try the tethering experiment and let me know what you get,,,,,, thanks
same exact problem here...and i live in CHICAGO also. =/
hope this gets resolved soon
today, iam not having any problems connecting to the 3G.
is it the case for everybody in Chicago?
ajarmeh104 said:
today, iam not having any problems connecting to the 3G.
is it the case for everybody in Chicago?
Click to expand...
Click to collapse
Actually i noticed its been on and working all day also. maybe its been fixed?
i hope so...
this problem is driving my crazy,,,,
today i have no data connection (except for the wifi)
still not sure if it is t-mo problem or my g1
i just called t-mo and they told me to turn off the phone, take the battery out, put it back on..... and it worked,
now it is working!!!!!
Hello all,
Is anyone using the HTC Hero on Three in the UK?
I am seeing issues with my Google synchronising - it just won't. However, if I put in a T-Mobile SIM, all is well...
Any ideas anyone?
Thanks,
Simon
Yeah I am on three UK network. Haven't experienced any problems syncing/internet/msn.
Are you getting the "H" symbol at the top? Any particular error message coming up? I don't think the address book syncs straight away - might have to give it a few moments, but you can make it sync now by going to
Setting > Data Sync > Google, then press the menu button and choose sync now.
no probs here either
only sync mail with google though
do my contacts with microsoft exchange
Thanks for the quick responses - good to hear that it _should_ be working...
Basically, if I work with my T-Mobile SIM I am able to run the Google account setup and everything is OK; when I tried it last night with my Three SIM, I got errors like 'unable to connect' and 'the data connection is not very reliable'. I was able to connect to Facebook though (I didn't try anything else, just those two).
Today, having successfully setup Google with my T-Mobile (I was able to see my mail, for example), when I switch back to Three I get a notification that says "Sign-in / sync error" and when I tap it I'm asked to re-enter my password... even though it just authenticated with the T-Mobile SIM!
Any ideas... would really appreciate it,
Simon
when you change SIMs, it will indeed ask you to re-enter your password, that is normal. generally cos it tries to connect before it updates the APN and so it fails to connect.
As for the unreliable connection error, that is also normal if you set up google after skipping it in the initial set up of the device. there's threads about that already.
can confirm here that had no problems on three, everything worked correctly over the three.co.uk APN and also over the 3internet APN.
Coolio - seems to be OK now I've re-entered the password... guess that's a security thing.
Sorry to trouble you all, but I really appreciate your assistance!
Back to playing with the new toy...
Simon
enjoy the new toy, i certainly am!!
rhedgehog said:
enjoy the new toy, i certainly am!!
Click to expand...
Click to collapse
the phones dam good too good job ive got two hands
Has anyone...
Got around the fact that the Hero totally FREAKS OUT when the Three network drops to roaming? I certainly am - even with roaming data enabled it still plasters a big warning all over the screen. Annoying..
gears said:
Got around the fact that the Hero totally FREAKS OUT when the Three network drops to roaming? I certainly am - even with roaming data enabled it still plasters a big warning all over the screen. Annoying..
Click to expand...
Click to collapse
Funny that I have the same problem too !
Have also noticed that the phone doesn't Rome to Orange ? My diamond always romed to Orange but for some reason my hero won't even though its a white unlocked one , funny because I thought 3 had a deal with Orange for roaming so I think this is y my signal is now crap at home ?
gears said:
Got around the fact that the Hero totally FREAKS OUT when the Three network drops to roaming? I certainly am - even with roaming data enabled it still plasters a big warning all over the screen. Annoying..
Click to expand...
Click to collapse
Yep. I get that too. Was thinking maybe there was something wrong with mine but feel a bit better now...
Awsome phone though reception could be better. Hope a radio update comes and fixes this.
Also, could someone publish the APN settings they are using. I thought I had googled them correctly, but connection seems a little hit and miss at times. Also MMS is still failing.
I noticed rhedgehog mentioned 2 lots of settings ?
three.co.uk APN and also over the 3internet APN
Thanks,
Zuber
hairy bum said:
Funny that I have the same problem too !
Have also noticed that the phone doesn't Rome to Orange ? My diamond always romed to Orange but for some reason my hero won't even though its a white unlocked one , funny because I thought 3 had a deal with Orange for roaming so I think this is y my signal is now crap at home ?
Click to expand...
Click to collapse
The partnership between 3 and orange has ended. Hence, I don't know if you've you've noticed 3's reception has suffered. But they say the're putting up more mask.
Stea1thmode said:
The partnership between 3 and orange has ended. Hence, I don't know if you've you've noticed 3's reception has suffered. But they say the're putting up more mask.
Click to expand...
Click to collapse
Thatr would explain poor reception of late...
Might have to switch to TMobile.
hairy bum said:
Funny that I have the same problem too !
Have also noticed that the phone doesn't Rome to Orange ? My diamond always romed to Orange but for some reason my hero won't even though its a white unlocked one , funny because I thought 3 had a deal with Orange for roaming so I think this is y my signal is now crap at home ?
Click to expand...
Click to collapse
roaming in rome?
Just noticed something interesting.
Now have 2 Hero phones (wife liked it so had to get her one...). One was locked to T-Mobile the other to Orange.
Both are now unlocked and have three sims in them.
But I've noticed that I don't get the Roaming etc. problems with the Orange branded one like I do with the TMobile one.
Tried swapping my sims over, but same result.
I reckon the 'Roaming' thing is related to TMobile branded units.
Anyone else finding the same ?
That would suggest picking a good ROM and updating should resolve it...
Thanks,
Zuber
Good news (just in case anyone is intersted...)
Just updated to latest radio and ROM from MoDaCo.
Major result.
You need to wipe clean the device as part of the process.
But
Roaming seems to have disappeared. Now get a nice H and lots of signal bars.
Also, did not need to configure my 3 settings for intenet and MMS. Picked them up automatically.
Not played with the ROM itself or anything. But feedback from others seems to be good.
Regommended for 3 users. Will probably do the same to my wife's orange phone. Though the Orange Radio does not keep daying Roaming like my TMobile one did.
Hope that is of help to someone.
Zuber
Zuber said:
Thatr would explain poor reception of late...
Might have to switch to TMobile.
Click to expand...
Click to collapse
A little while ago, 3 signed a far reaching 3G network sharing agreement with T-Mobile - in essence, the 3G assets for both networks got spun off into a separate company with 3 and T-Mobile owning 50% each. However, as far as I'm aware they are still roaming on Orange 2G when 3G is not available.
Regards,
Dave
I think the 3 having a poor signal thing was a red herring (for my issues anyway). It looks like it had something to do with the TMobile Radio software.
Since doing a ROM/Radio update (see my last post), the signal is much better, shows a H for data and is not 'Roaming'.
I'm happy with Three...
By the way, if any of you guys tend to want the Hero more for the internet and texting rather than calls (as in light use rather than no use). I seriously recommend the Three Flat 12 PAYG plan as it stands at the moment.
Three are no longer offering it, but you can still get a pack online from stores (I got it from expansys £20 inc £30 credit).
As far as I can tell, Each top up gets you 150MB data to be used within 90 days.
So 2 x £5 topup gets you 300MB (2 x 150) allowance and 50 texts (2 x 25)
OR
1 x £10 topup gets you 150MB allowance and 600 texts.
Choose your poison...
I tend to use the work phone for making the occasional call
Zuber
Zuber said:
Good news (just in case anyone is intersted...)
Just updated to latest radio and ROM from MoDaCo.
Major result.
You need to wipe clean the device as part of the process.
But
Roaming seems to have disappeared. Now get a nice H and lots of signal bars.
Also, did not need to configure my 3 settings for intenet and MMS. Picked them up automatically.
Not played with the ROM itself or anything. But feedback from others seems to be good.
Regommended for 3 users. Will probably do the same to my wife's orange phone. Though the Orange Radio does not keep daying Roaming like my TMobile one did.
Hope that is of help to someone.
Zuber
Click to expand...
Click to collapse
Who is ma do co ?
Where do I find them ? Is there software ligit ?
Just wonder over to the Hero Development forum. You will need to do some reading to determine the answers to your questions. Only you can decide for yourself...
http://forum.xda-developers.com/forumdisplay.php?f=512
Zuber
Running the standard 1.66 ROM on Vodafone UK
Had the HD2 since 1st Feb, all well at the start. 2 weeks ago email stopped sending and receiving and no internet. Rang Vodafone and they said needed a new sim card. Put that in and it worked OK for a day then back to where I was. The problem seems to intermitant but mostly in the afternoons. I had GProfile installed so thought it might be that but still the same. Soft reset doesn't do anything although the phone seems to switch back on will GPRS connected (is this normal?)
To get emails I now need to go to airplane mode and enable the wifi and then I can download and surf. If I leave the data connection on and switch wifi on it doesn't find any connections. Email send and recieve gets stuck showing downloading x of y and a cuple of bars. Opera/IE just shows a blank page.
Spoke with Vodafone again and they say it's the phone, spoke to expanys and they say I need to fill out some form.
It would appear it has something to do with the GPRS
I have BsB installed but otherwise it's just the stock software.
Anyone had this or got any ideas how to fix/test???
Really don't want to go down the replacement phone route :-(
you could try a hard reset of the phone which would send it back to how it was when you first got it
Thanks for the reply
Was thinking that myself or reload 1.66 ROM but just trying to avoid it if possible
Is it the data 3G that wont connect?
Do you get the "Cannot connect for an unknown reason..." popup message? If so, I get this all the time. Had 2 devices and 3 sim cards but not data connection ever. Perhaps this is the reason for the upcoming radio update due very soon.
Unfortunately I live in the 0.5% of the UK where we don't get 3G!!! It's just GPRS. I was down the road the otherday and 3G kept giving me that but when it said H (whatever that is?!) it was fine. It would just appear to be the GPRS f*cking up at various points.
Just had an idea and put my work O2 sim in let it setup for that and then put my Vodafone sim in to refresh the settings.
So far back on the internet and email working
Maybe the Vodafone settings had just been corrupt
Will let you know how it goes
Thanks for the replies.
barty128 said:
Unfortunately I live in the 0.5% of the UK where we don't get 3G!!! It's just GPRS. I was down the road the otherday and 3G kept giving me that but when it said H (whatever that is?!) it was fine. It would just appear to be the GPRS f*cking up at various points.
Click to expand...
Click to collapse
the H is hsdpa, the fastest speed you will get for browsing
Thanks Richy99, I can only dream of 3G let alone HSDPA!!!!
Well it worked for about a day and now I am back with no internet and emails occasionally. Looks like a new replacement handset......the joys of backing everything up!
Ok, this is goofy.
Wifi works great
EVDO connects to internet and works great
3g shows 3 bars, but will not connect to internet
This is true even after a hard reset. Must be a settings issue? I did a hard reset, let it set up, and still same problem.
I got the same problem. Purchased the phone yesterday morning. I never had the data plan before. I called T-Mobile twice and they told me that it can take up to 48 hours for the data to kick in. If it doesn't work by tomorrow morning, I'll give them a call again.
i got the same thing too guys. it is fine now and i got a text message from tmo so it it cuts out again i will chime back in.
buy yeah, yesterday i lost connection twice for long periods of time, like a couple of hours.
Thanks for the info! Seems pretty weird that it works when I'm in an E area, but not on 3g. Maybe different towers or something. Friggin awesome phone though!
LOL, WTF
i just tried to go on yahoo on my hd2 just now after posting and guess what.... it's out again!
OK so I pulled the battery and popped it back in and my internet is back.
i hope this isn't a hardware issue!
Yeah, this is interesting. Popped my TMo sim into my Xperia, could only get E level of service for some reason but could connect to the internet. Put the sim back in my HD2, took it to the far corner of the basement where it drops to E service and it connects to the internet. Back in 3g zone and it won't connect at all. At least it seems to have a stronger antenna than the Xperia. I'll have to give them a call and see whats going on.
there was an issue with the settings...
you can try a couple of things first...
if you are familiar with windows (which sounds like you are), you need to go change the access point name (apn) to one of 2 options...
wap.voicestream.com
epc.tmobile.com
I called into customer service about same issue. I was told to power down, remove battery and start it again and check. It worked afterward.
Maybe it was due to them activating my new data plan, from Android data to Smart phone data. I don't know, just guessing.
I thought maybe I was having this same problem yesterday..
thought eh its all in my head.
Maybe it was due to them activating my new data plan, from Android data to Smart phone data. I don't know, just guessing/QUOTE]
What phone did you have?
Click to expand...
Click to collapse
This is tmoUS, guys. They're notorious for having ****ty 3G service. No point in having HSPA+ when the majority of the people are still reliant on EDGE. Hopefully by summer you guys will get decent coverage.
hazard99 said:
I thought maybe I was having this same problem yesterday..
thought eh its all in my head.
Maybe it was due to them activating my new data plan, from Android data to Smart phone data. I don't know, just guessing/QUOTE]
What phone did you have?
Click to expand...
Click to collapse
HTC Dream.
Click to expand...
Click to collapse
lude219 said:
This is tmoUS, guys. They're notorious for having ****ty 3G service. No point in having HSPA+ when the majority of the people are still reliant on EDGE. Hopefully by summer you guys will get decent coverage.
Click to expand...
Click to collapse
I'm in NYC. The 3G is good here. Rarely had problems. Probably only a day or something that I can remember.
spotty here in denver. got mine last night. can't get any gps satellites for google maps either.
-Tony
""there was an issue with the settings...
you can try a couple of things first...
if you are familiar with windows (which sounds like you are), you need to go change the access point name (apn) to one of 2 options...
wap.voicestream.com
epc.tmobile.com""
It was set to epc.tmobile.com
I tried to change it to wap.voicestream.com, but that setting errored out.
Then couldn't get the epc.tmobile.com setting to work which is strange. Soo, did a hard reset and let it set up again. Same thing. I can connect to internet with Edge, but 3g even though it shows the signal bars and everything seems great will not connect to internet, download email, update weather, etc.
I too am have this problem... Sometimes web works great, other times no web but strong 3G.... I thought I was going crazy...
My internet was working really slow yesterday when I first got the phone (5-60 kbit/s). Called up tmo to ask if maybe they had set me up with just tzones or something. The guy said "no everything looks fine here...oh wait I see there's something that needs to be reset; I'm surprised you were getting internet at all." When I asked him what it was he said he "couldn't really explain what it was", to which I replied "..."
Anyway, it seems to be working fine now. Don't know if this could be related to the problems you're having, but giving tmobile a call couldn't hurt, maybe they can flip the magic unexplainable switch for you.
Ok so I couldn't get internet for two days now, I called T-mobile twice and told me to wait 48 hours. After thinking something was fishy, I looked at my receipt from Wal-Mart where I purchased the phone and I noticed something peculiar: "REQ Android Web: 30:00". Knowing damn sure I did not purchase an android phone, I called T-Mobile for the third time, complaining, so the first guy transferred me to another operator. He checked out my account and it turned out that I didn't have any data plan at all. So he added the plan and within 20 minutes I was surfing. Everything works great. I'm getting about 850 kbps in northwest Indiana.
It's very interesting that the first two operators I called never even bothered to look at my account to see if I have a data plan.
Just discovered new regarding the no data issue.
I had the no data problem again today, even though it was working in the morning. I decided to reboot and check, but then I noticed the 'Terminate Data Connection' option when I hold down the power button. So I tried it. It killed the data connection and when I went into Google Maps, the data connection reactivated and everything was fine again.
So, it may be a bug!
Hi all,
Wonder if you can help me as I'm beginning to lose it with this phone..
I've not had a decent connection since I bought the phone back in september. Basically a 3G signal means no connection. Nothing happens, no data. When its on the 'H' sign it works really well but it stays on H for like 10 seconds before switching back to 3G.
I've googled this problem and it seems I'm not the only one with this issue. I've changed the network settings, and even tried various radios to no avail. I have good 3G coverage in my area so there shouldn't be a problem at all. Even in central london it doesn't work. It's too unstable and virtually unusable..
Can anyone suggest any other possible solutions to this please?
Thanks
Talk to lennyuk about this
He got on well against orange and can tell you the story of what's wrong
I had this problem before! Orange just sent me a new SIM and it was all sorted !
Thanks chaps,
I've just PM'd Lenny!
alex: I'll ring them up and ask them to send me a new one if it still doesn't work. I'm sooo not looking forward to explaining to them what the issue is...haha
Ah, I had this problem, and it left me 4 months without data thanks to oranges stupidity.
Anyway a short term fix will be to dial *#*#4636#*#* and go phone options, then change your network in the drop down box to 2g only (or similar can't remember the phrase it uses)
2g still works all the time.
As for the long fix, you will need to speak to orange and demand to speak to "high tech" support they can fix it (well they did for me eventually). The problem they said was that my phone was connecting to both an old tower and a new "super tower" they orange UK are installing across the country, this confused the phone and messed up its data connection when on 3g, as it was trying to pull data from 2 towers at one time.
Orange eventually forced me onto one tower (or so they told me) and for a large part the problem was solved from there on in.
You do have to remember as well though the Hero has some 3g compatibility issues with Orange's existing network (again stupid orange), this is something that can never really be fixed.
Orange support can be very helpful if you speak to the right people, don't be afraid to tell them to put you through higher up straight away.
Hope this helps.
Thank you very much for the informative reply Lenny
I'll keep you all updated.
Just a quick update..
I had 2 weeks of stable connection up until a few days back! It had been fine ever since Orange fixed the 3g/gprs problem after it went down for everyone. Probably due to the low traffic? (see below)
So I phoned Orange yesterday and explained my problem and asked to be put through to the 'high tech' department. However, after a while being on hold, the 1st line support advisor said she'll call me back asap as the techies were busy. She called back about 20min later, just as I popped downstairs for 30 seconds! Anyway, she left a message explaining the problem. Turns out that my area has 2 masts both of which are running at full capacity, and there's not enough bandwidth for everyone, hence why my connection has been unstable. She also said that they're going to be upgrading the capacity on the 18th which should fix it.
Another thing she mentioned was that, next month when orange and tmobile merge there's going to be more masts for our phones to connect to - more coverage and bandwidth. You can sign-up to trial this on the orange website.