Database Users

Outlook Email Syncing Errors

For the longest time i had the frustrating experience with Microsoft Outlook where i was constantly having errors syncing my email accounts. I contacted Microsoft customer support, as well as doing extensive searching for a solution to my problem; however, while it seemed that many other people were having this problem, nobody knew exactly what was causing it. This may or may not help all of you, but i thought that i should post what i found so that maybe if there was anyone else out there like myself they might save themselves a lot of aggravation.
For what it is worth I was running both Outlook 2007 and 2003 w/ Microsoft Outlook connector on separate computers with the same problem. I was syncing my Microsoft Office Live Email accounts. The problem began back in October, and i'm not sure whether it was a software update on my phone, or and update to Microsoft Outlook Connector. At the time i was using my Cingular 3125 (Startrek) and the problem continued with my AT&T Tilt (Kaiser), until i realized that it was my phones which were causing the issue.
They symptoms were that my sent messages were not being synced. That is that i would write and send messages in Outlook but they were not being correctly synced to the web server. I would look at the error log and would notice that every time it would attempt to sync i would get a variety of error sync message. I forget exactly what they said now unfortunately, as i haven't had it for awhile, perhaps i will update this post later with that information.
The solution was so simple. It turns out that the "advanced networking functionality" on my phone was causing the trouble all along. So if you are having this trouble, perform the following steps.
1) Disconnect your phone from your computer and see if you continue to get the sync errors. If so, then it's probably not the same issue.
2) If this does fix the problem, then go into your phone and go to settings-->connections-->USB to PC and uncheck the box that says "Enable Advanced Network Functionality"
3) Reconnect your phone to your computer. The error should be gone.
Hopefully this helps a few other people out there.

Syncing With Two Exchange Servers

Guys,
I have two exchange servers accounts and I do need to sync both accounts (emails, calendar, notes etc), however I just can't do it.
Through the ActiveSync I just can't create a new server.
Then I tryed to simply create a new account using the "mail setup", but the message I receive is "account already exists. Only one Exchange account can be configured".
Well, since I do not trust that much on Microsoft I Googled this subject and found the below (I also found references to this "solution" here at XDA):
"... to sync two exchange servers, put this in the device's registry:
[HKEY_CURRENT_USER\Software\Microsoft\ActiveSync\EnableNonLocalCrossPollination]= (DWORD) 1
This key will most probably be there already, but if it is, its value will be 0. If so, change it to 1.
Soft reset, then, setup activesync ON THE DEVICE (If you try setting up on the PC, it will still fail).
I'm now syncing an Exchange connected PC with with another Exchange Server directly - work like a CHARM.
(thanks to Chris de Herrera for the registry key hint)".
I did the registry's modification but nothing changed. I'm still not being able to sync with to different exchange servers account.
Have you guys faced this issue? Any idea on how to solve it?
Regards!

Hi!
I tried and faced the same result as you. Unfortunately I have no idea how to solve this, but I would desperately need the function too!
Cheers

Guys,
Any idea?
This issue has been discussed a long time over the web and there is no secure answer.
The "solution" I have found, at least for me, do not work. I have tryed and nothing.
Am I doing something wrong with respect to the mentioned "solution" or it really doesn't work? Is there any other way to make the simultaneously syncing feasible?
Regards!

No ideas on how to make two exchange servers acounts working on the HD?

No one? No shortcut? No detour?

I am quite sure this is not possible as the same with a windows PC!

Its possible
I synced with two exchange servers for a while. Buts its only possible if you use activesync by usb for your second exchange.

And how have you did it, mate?
BlueTec said:
I synced with two exchange servers for a while. Buts its only possible if you use activesync by usb for your second exchange.
Click to expand...
Click to collapse

well, there is a leak news state that wm7 can sync with 2+ exchange servers
also extensive customized folders.
this is great new feature.
in wm6.1, impossible.

Thanks John! Finally a peremptory answer
I was just wondering if it was possible with wm 6.1, especially after the information I have obtained (as per my first post here).
So, let's wait for wm 7.
Regards!

"System out of memory" message

i tried searching in the forum and have not seem to find a solution to this. just recently bought the hero (yesterday actually) and this is my first venture into android territory. have been using winmo for the past 6 years. with winmo, it has always been a love-hate relationship. hope the relationship with android would be much better.
the problem i am currently having is with regards to the microsoft exchange activesync and the "system out of memory" message when synchronising contacts. i have managed to identify and duplicate the cause of this problem and it is due to the facebook integration. once i have linked my facebook accounts to my contacts (to get updates etc), the exchange activesync will come up with the "system out of memory" error message.
i have tried this twice... deleted the exchange account and set it up again, linked facebook and the error returns. kinda defeats the purpose of having this facebook feature but in the process causes this problem.
has anyone encountered this and/or have a solution?

Works fine linking my contacts to facebook. Do you say you are linking exchange contacts to facebook? if so then drop HTC an e-mail and they will fix it.

yes barry, that's what i was doing. used to work very well with my tp2. i have dropped htc an email about this.
are your contacts, exchange contacts?

After much email exchanges with HTC with no clear resolution, I gave them a call. The customer support person (Scarlett) was really helpful and listened more carefully than the one I corresponded with. After describing my problem to her, she told me that I would need to bring it into the service centre for them to have a look at it.
Since the phone was just recently launched here, even the service centre folks were not that well equipped to handle my issues. After spending a good half hour expalining and demo-ing the problem, they asked me to head to the distributor to get a one-to-one exchange (I also had another issue with the G-sensor calibration)
We tried the same thing with the replacement unit they provided me but it also resulted in the same error. This apparently seems to be an issue with the software and they have taken some screenshots (with a digital camera) and will be submitting it to HTC.
Hope they will have a solution soon.

ActiveSync issues with sending e-mail

Getting a weird behavior on the EVO with Active Sync.
I remember using it on my Hero with my company's Exchange server a while back, and everything worked.
With the EVO I can get e-mails, push works great, but when sending an e-mail I'm running into a weird issue.
Immediately after hitting send, the phone will complain that the message could not be sent. "Unable to send e-mail" or something like that.
If I go into the Outbox I can see that the e-mail is there. The phone will flash the message every few seconds, meaning it's trying and failing.
The strange part is, the e-mails are actually going through. The first time this happened my e-mail was sent to a work distribution list 15 times before I realized what was going on and deleted the e-mail from the Outbox.
That was with stock ROM and no mods. Today I tried sending an e-mail after rooting the EVO and using Damagecontrol ROM. The issue is still there. I can reproduce the problem just by sending an e-mail, it will be in the Outbox, will go through over and over until I delete it from the Outbox.
It seems like the phone is not getting confirmation from the Exchange server (or ActiveSync rather) that the message is getting sent properly.
I'm not sure exactly how ActiveSync pushes the sent e-mails back to Exchange. It uses the same SSL connection used for push and sync, but does it put it in the Outbox and then try to sync that folder with the server and the server is supposed to delete it from the Outbox once it is sent?
The sent e-mails are showing up in my Sent Items folder, every single one, so if I got 5 copies in my test, I will find 5 sent e-mails in the Sent Items folder.
Weird

I would talk with your IT dept and find out if there are any other smartphone users having the same issue (and if so, which platform), or if yours is an isolated case. I would also try synching your Exchange mailbox with a different android device (and then a different platform) to see if you can replicate the problem; you can also try synching someone else's mailbox on your device.
I don't have a solution for you, as I've never heard of this happening on any smartphone platform.
However, start with basic troubleshooting and you should be able to narrow down the source of the problem.

I am having the same exact issue!!!! Finally someone I can relate with. I have tried everything and no other users on my Exchange server are having this problem.
I have downloaded Moxier Mail from the market and I am using that just for the email and it works fine but I would really love to get this resolved.
Someone help!!!!

khov07 said:
I would talk with your IT dept and find out if there are any other smartphone users having the same issue (and if so, which platform), or if yours is an isolated case. I would also try synching your Exchange mailbox with a different android device (and then a different platform) to see if you can replicate the problem; you can also try synching someone else's mailbox on your device.
I don't have a solution for you, as I've never heard of this happening on any smartphone platform.
However, start with basic troubleshooting and you should be able to narrow down the source of the problem.
Click to expand...
Click to collapse
Thanks khov07. I have talked to my IT guy. I did try to configure the account on my Hero last night and got the exact same issue. Most of the users here use their iPhone's without a problem.
Now that I have found that the Hero has the same issue, I will go back to my IT guy and we'll try and see if we can find anything useful in our Exchange logs.
Since there are barely any configuration options in the e-mail client, it all probably boils down to a communication issue between the server and the client. Hopefully we'll be able to find the problem and correct it.
Edit: There's another user that has a Moment, I'm not sure if he uses ActiveSync on it, but I'll check with him to see if he has any issues.

Co-worker with the Moment can send e-mails without a problem, but he uses Moxier. So there's something going on between the HTC Mail App and the Exchange server.

OP, I would ask a co-worker if you could borrow their phone (or perhaps your IT dept has a spare for testing) that is non-Android and try synching your mailbox to that device, see if the problem resurfaces.
Finally, take a look at those Exchange logs. You may be limited, however, based on the version of Exchange your enterprise is running, i.e., 2007 vs 2003. Exchange 2007 has significant improvements in mobile device management over 2003.

khov07 said:
OP, I would ask a co-worker if you could borrow their phone (or perhaps your IT dept has a spare for testing) that is non-Android and try synching your mailbox to that device, see if the problem resurfaces.
Finally, take a look at those Exchange logs. You may be limited, however, based on the version of Exchange your enterprise is running, i.e., 2007 vs 2003. Exchange 2007 has significant improvements in mobile device management over 2003.
Click to expand...
Click to collapse
That's a good idea. Would rule out a problem with my account.
We do use 2007, we could never get this running on 2003.
Thanks

OP: Let us know your progress, as someone has reported the same issue on this thread. I myself am interested in knowing the root cause.

I am still having the issue and would love a resolution.
Thanks in advance,

Well something is definitely f'd up with the ActiveSync client that HTC includes.
I have just put Froyo (EvolutionV8) on my Evo and configured my exchange account on it. I can send e-mail without any problems.
Some Exchange servers have the issue, as most users are not having any problems, but the few of us that are will probably keep having the problem. I haven't had much time to do any troubleshooting on this.

It's good to hear the the issue isn't on Froyo, but I think the HTC Mail client has some extra security features that I would like to take advantage of. I was hoping the recent update would solve the problem, but no such luck. Maybe when the 2.2 official HTC update is released it will fix the problem.

same problem here
I have the same issue on send and rcv, send usually works ok, but checking mail just goes over and over till exch server stops trying. Bugs the hell out of me, im running exch 2007 from 1and1. Would be nice to find a fix to this.
B

same issue here people, on a HTC Wildfire with 2.1 original FW.
sucks...

I have the same issue with exchange and the old touchdown. 6.2 touchdown fixed it for me. must be an exchange update that messed everything up for htc
Sent from my PC36100 using Tapatalk

2.2 includes some additional security features not present in 2.1, such as PIN security enforcement.
I have noticed many ActiveSync issues can be cleared up by wiping out the synch on the device, AND wiping out the local cache on your device. I usually see issues with Droids (all three) synching to Exchange - contacts don't show up, or calendars don't populate, etc.
Also, check to see if your exchange account is synched with any other devices. I have also seen odd issues with synching when your mailbox already has a device partnership with a WinMo device. If it does, delete all of them (server-side), wipe out the account on your phone, wipe out the local cache, reboot, wait 15 minutes, and try again.
Evo's should synch just fine with Exchange.

[Q] Outlook setup in HD2 witn Windows 7.5

Hi,
I am using HTC HD2 with XBmod-Yuki Build 8107.
i want to setup Outlook on my phone but its giving me the following error
"There is a problem with the certificate. Error code: 80072F0D"
I downloaded the Root CA certificate from my PC and installed it on the phone but the error persists.
Can anyone help?
Regards,

On every ROM for my HD2, I have to install 2 certificates from my Exchange Server. I forward them to my Hotmail Account and installed them, after this everything works fine.

Masterslice said:
On every ROM for my HD2, I have to install 2 certificates from my Exchange Server. I forward them to my Hotmail Account and installed them, after this everything works fine.
Click to expand...
Click to collapse
which 2 certificates? I installed the Root Certificate from my company exchange account . The other one?
Regards,

I have two, one is from the Certificate Server (Root CA) and the second one is for my Exchange.. I dont know how to explain..

i never tried exchange server . can anyoen shed somelight to me ?

still struggling with Outlook Exchange setup... funnily it connected once, downloaded a number of emails and then went back to the same error.
Can't figure out what went right for a brief period before going wrong again
Help please.
regards,

I never had any issues until Ultrafruit came alone, what I find now is that whilst I get the error is does actually download and sync with exchange, bit of a pain but it works, on the initial setup, tell it to download everything, then when it fails roll back the sync to only the last 7-14 days
Exchange can also fail if...
A your time zone and date isn't setup correctly
B you have a corrupt email in your inbox ( it will look ok, and will display fine but something in it is broken that you cant see)
C you have a email in your inbox with a HUGE attachment
D Cert errors, although as I said, mine was working with Xbmods rom

dazza9075 said:
I never had any issues until Ultrafruit came alone, what I find now is that whilst I get the error is does actually download and sync with exchange, bit of a pain but it works, on the initial setup, tell it to download everything, then when it fails roll back the sync to only the last 7-14 days
Exchange can also fail if...
A your time zone and date isn't setup correctly
B you have a corrupt email in your inbox ( it will look ok, and will display fine but something in it is broken that you cant see)
C you have a email in your inbox with a HUGE attachment
D Cert errors, although as I said, mine was working with Xbmods rom
Click to expand...
Click to collapse
Hi thanks for the info, but i have none of the 4 issues u mentioned above but still can't connect to exchange.
Its possibly a problem with HD2/HD7 and Microsoft Outlook

appa73 said:
Hi thanks for the info, but i have none of the 4 issues u mentioned above but still can't connect to exchange.
Its possibly a problem with HD2/HD7 and Microsoft Outlook
Click to expand...
Click to collapse
The error is very much a certificate error, im not 100% sure but i don't think its just a case of getting the cert off the exchange, you need the Root cert to who issued that cert.
basically there needs to be a trusted chain of authority and WP is having a fit because it cant see that chain,,,,
i think