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Today my ActiveSync connection stopped working.
It tries to connect for a while then it comes up with "ActiveSync cannot connect to the Windows Mobile powered device. ..."
WM5torage works, so does pinging the Wizard.
Things I tried:
-Using the repair option from Active Sync setup
-Reverting the Wizard to a 3 day old backup made with SPB
Nothing worked :-(
What else (other than a hard reset) could I try?
See below for solution. And don't touch the notification queue if you don't know what you're doing
check if you firewall is blocking the activesync connection
if this is not the case ... good luck
try reinstalling activesync..
or get the latest one..
Install this cab application and select serial instead of RNDIS, just tap at YES button, and activesync will work perfect
Activesync gone mad
I am having the same problem with activesync not actually syncing my contacts and calender despite making all the noises I usually associate with a successful sync. My contacts are not updated and my calender has none of the appointments from outlook uploaded to it.
I have done a soft reset. a hard reset, gone back to activesync 4.2 and nothing works. I have also tried the usb switch that is mentioned elsewhere and no joy. I have other ppc's running PPC2003 and these are fine and update almost immediately, its only my xda mini s that is being a sod. I never had a problem before activesync 4 and several other machines before the mini s. I should also mention that my outlook files are fine and work on all other machines.
It is bad business that the world is becoming dependant on such bad software as this. It is not progress to make things worse and Mr Gates should be held to task for the problems caused from forcing us onto unreliable software in the name of progress. I was happy enough on activesync 3.8 and WM2003 and never had problems.
Please, Please someone give me an answer before hammer and xda meet in heated discussion.
I have the same problem with my MDA and both my PC and Laptop. I have been trying to resolve this problem for months. It is unbelievable that it is so hard to resolve this issue. I have been posting on this forum and on others and still am looking for a resolution. Maybe someday, someone will resolve this issue. Thanks for your postings and help in trying to resolve this issue. Frustrated beyond belief.
Sorry, this did not work either: Install this cab application and select serial instead of RNDIS, just tap at YES button, and activesync will work perfect
Update to previous
Just an update. I have tried this on another machine using the pst file from my machine and it syncs fine. Clearly, there is some problem on my machine with my software.
I have also removed outlook and reinstalled it. Also removed all profiles on main machine. At present, my calendar will sync but my contacts will not. Outlook tests say there is nothing wrong. Short of a complete software install I can not see another way to cure this other than the big hammer.
Go figure.
p.s.
If I had a hammer and Mr Gates was in front of me I would not be held responsible for my actions.
I found a corporate firewall that was preventing sync, I have to shut down the service and then it worked. Strangly, it would sync over bluetooth without stopping the service. A bit OT, but I can't seem to browse while synced. It asks for proxy info which I type in but it says bad user name/password. I KNOW I'm putting in the right proxy info (it defaulted it from my PC which browses fine) and correct user name/pw/domain. Any ideas?
FIXED
No firewall, no ActiveSync, no connection problems at all.
Fixed it by reverting my database to a backup.
When i had the well known alarm clock troubles i accidentially (= out of ignorance) deleted the whole notification queue.
Word of advice: Don't do that, it'll screw everything up
shadow# said:
No firewall, no ActiveSync, no connection problems at all.
Fixed it by reverting my database to a backup.
When i had the well known alarm clock troubles i accidentially (= out of ignorance) deleted the whole notification queue.
Word of advice: Don't do that, it'll screw everything up
Click to expand...
Click to collapse
1. What is the purpose of the Notification queue?
2.What does it have to do with ActiveSync connectivity?
3.How is Notification queue set to make AS work?
Still cannot resolve my connectivity problem with my MDA. Thanks in advance.
asctony said:
1. What is the purpose of the Notification queue?
Manages the Operating System's list of scheduled actions.
2.What does it have to do with ActiveSync connectivity?
Still have no idea of how to get this back inot Notification queue.
3.How is Notification queue set to make AS work?
Still cannot resolve my connectivity problem with my MDA. Thanks in advance.
Click to expand...
Click to collapse
Still looking for some help on this.
check this solution:
http://forum.xda-developers.com/showthread.php?t=271174&highlight=activesync
Is this related to the inability to pass-through browse while on activesync? I am able to sync fine, but when I try to browse I get an error saying bad proxy info (which I've check 1000 times). Or sometimes when I'm messing around with the settings I get a "lost connection" message rather than the invalid login/password. So frustrating! Will switching to the serial type of connection help me?
ActiveSync must be one of the most frustrating applications out there. I have tried all recommended fixes and still cannot get ActiveSync to recognize my MDA. The last time I did a sync was 9/06. Too much BS using this application. I have searched all over the web and cannot find any application that will allow me to update my PIM file without ActiveSync. So, I guess I will finally give up on this. Thanks to all of you who have tried to help me. Thank You!!
Hopefully someone out there has a solution to my exchange email issue.....
My company has recently upgraded their mail server to include exchange. My phone sync's up great with it for email, contacts, calendar, and tasks. The problem I am having is that it keeps asking me to "Verify you exchange settings" every time it reconnects to the server. (After a phone call).
Yes I have checked to remember the password.
What is weird about this is that I don't have to enter my password, I just hit cancel, and then hit sync and it works fine. I am pretty sure it is an exchange setting requiring authorization each time it connects, but why would it allow me to cancel the request and it not ask me again the next time?
Finally is there a work around to keep it connected, or possibly one of the geniuses on this board willing to write a simple program that fools the exchange server??
Really annoying and of course my IT department doesn't want to help since they only support Blackberrys for some reason.
I am running the titan on sprint’s network.
Thanks in advance for any help you all can provide!
nobody can help?
I'm sure this is more of a problem with the way Exchange was set up by your company. The Outlook Web Access in particular settings need to be looked at very closely. I've seen this problem before with a IIS setting.
Mobile Device Policy
The Exchange administrators may need to review/adjust the mobile device policy on the Exchange servers. This sounds to me like a configuration issue with the Exchange servers vs a device configuration problem.
I’m assuming that the device is making the initial connection and sync?
When you go to ActiveSync, does it say “Connected” under Microsoft Exchange?
You mentioned that you have to confirm your settings after a call. Are there any other times that you have to?
Are you running a stock ROM, or a custom one?
I’d disagree that it’s a server issue. I set it up for myself and a few co-workers (I’m the sole IT guy for a non-profit). Whenever I’ve seen server side issues with this, Active Sync doesn’t even sync, it throws an error.
Then again, your IT dept. may have made deliberate changes to discourage using WM devices.
stonedranger said:
I’m assuming that the device is making the initial connection and sync?
When you go to ActiveSync, does it say “Connected” under Microsoft Exchange?
You mentioned that you have to confirm your settings after a call. Are there any other times that you have to?
Are you running a stock ROM, or a custom one?
I’d disagree that it’s a server issue. I set it up for myself and a few co-workers (I’m the sole IT guy for a non-profit). Whenever I’ve seen server side issues with this, Active Sync doesn’t even sync, it throws an error.
Then again, your IT dept. may have made deliberate changes to discourage using WM devices.
Click to expand...
Click to collapse
Whats wierd about the whole thing is that YES it syncs up fine. I receive emails for a while then all of a sudden it askes me for my password again. I used to enter each time and it would work again for an hour or so and ask again.
I found out that I don't even have to enter in my password, I just hit "Cancel" instead. I then tell it to sync and it does just fine again for a short time.
I agree it is probably a setting issue, and I am sure they don't want to look into or don't know how.
Just thought there might be a workaround that can be done on my end.
We just received new Sprint Moguls at work to replace our aging BlackBerries. I am having a couple of really bizarre issues with my phone when it comes to getting my email.
First, it sometimes seems like it won't actually sync when it goes to standby after a few minutes, I have to wake it and manually sync it to get it going.
Second, and the first issue may actually tie in to this, I have my phone set to to sync with Exchange OTA. I noticed this morning that I had not received ANY emails since Friday evening, which is abnormal (even if I did a manual send/receive, nothing came through). I got out my laptop and opened outlook to check my email. Immediately after that, all the email came flooding into my phone as well. As long as I kept Outlook open, the email would come to my phone pretty much immediately too. I just shut down outlook now so we will see if it syncs but I don't think it ever has when Outlook was closed.
I'm running the Sprint 6.1 updated version of WM FWIW.
Which exact sync method are you using? ActiveSync Direct Push (As items arrive)? or another sync program?
Have any other devices used ActiveSync sucessfuly prior to your tests with the Sprint 6.1 Mogul? If not, it could be an issue with your Exchange ActiveSync/firewall setup.
dfrank said:
Which exact sync method are you using? ActiveSync Direct Push (As items arrive)? or another sync program?
Have any other devices used ActiveSync sucessfuly prior to your tests with the Sprint 6.1 Mogul? If not, it could be an issue with your Exchange ActiveSync/firewall setup.
Click to expand...
Click to collapse
Yes, active sync direct push. It has worked for other people I know. I am going to try setting it up again and enter the settings directly on the phone to see if that makes a diff.
I have confirmed that email does NOT show up on my phone until AFTER I open it in Outlook. I sent myself a test email, nothing showed up. I opened up Outlook and connected to our Exchange server, I had five new emails, some both before and after my test message, and then told my phone to sync again and all five messages showed up.
Another issue I have noticed, my calendar is not syncing either. I have several items that I have in my Outlook Calendar that are not showing up on my device. This is very disappointing so far. Things are NOT going according to plan. It's worse because I have been espousing the WM phones over our BBs for months and now all these glitches. :-(
I was finally able to resolve the issue. Problem apparently was with the exchange server. After someone mentioned that server 01 (out of 3) was crappy, I got them to change me to a new exchange server and presto, problem solved.
Getting a weird behavior on the EVO with Active Sync.
I remember using it on my Hero with my company's Exchange server a while back, and everything worked.
With the EVO I can get e-mails, push works great, but when sending an e-mail I'm running into a weird issue.
Immediately after hitting send, the phone will complain that the message could not be sent. "Unable to send e-mail" or something like that.
If I go into the Outbox I can see that the e-mail is there. The phone will flash the message every few seconds, meaning it's trying and failing.
The strange part is, the e-mails are actually going through. The first time this happened my e-mail was sent to a work distribution list 15 times before I realized what was going on and deleted the e-mail from the Outbox.
That was with stock ROM and no mods. Today I tried sending an e-mail after rooting the EVO and using Damagecontrol ROM. The issue is still there. I can reproduce the problem just by sending an e-mail, it will be in the Outbox, will go through over and over until I delete it from the Outbox.
It seems like the phone is not getting confirmation from the Exchange server (or ActiveSync rather) that the message is getting sent properly.
I'm not sure exactly how ActiveSync pushes the sent e-mails back to Exchange. It uses the same SSL connection used for push and sync, but does it put it in the Outbox and then try to sync that folder with the server and the server is supposed to delete it from the Outbox once it is sent?
The sent e-mails are showing up in my Sent Items folder, every single one, so if I got 5 copies in my test, I will find 5 sent e-mails in the Sent Items folder.
Weird
I would talk with your IT dept and find out if there are any other smartphone users having the same issue (and if so, which platform), or if yours is an isolated case. I would also try synching your Exchange mailbox with a different android device (and then a different platform) to see if you can replicate the problem; you can also try synching someone else's mailbox on your device.
I don't have a solution for you, as I've never heard of this happening on any smartphone platform.
However, start with basic troubleshooting and you should be able to narrow down the source of the problem.
I am having the same exact issue!!!! Finally someone I can relate with. I have tried everything and no other users on my Exchange server are having this problem.
I have downloaded Moxier Mail from the market and I am using that just for the email and it works fine but I would really love to get this resolved.
Someone help!!!!
khov07 said:
I would talk with your IT dept and find out if there are any other smartphone users having the same issue (and if so, which platform), or if yours is an isolated case. I would also try synching your Exchange mailbox with a different android device (and then a different platform) to see if you can replicate the problem; you can also try synching someone else's mailbox on your device.
I don't have a solution for you, as I've never heard of this happening on any smartphone platform.
However, start with basic troubleshooting and you should be able to narrow down the source of the problem.
Click to expand...
Click to collapse
Thanks khov07. I have talked to my IT guy. I did try to configure the account on my Hero last night and got the exact same issue. Most of the users here use their iPhone's without a problem.
Now that I have found that the Hero has the same issue, I will go back to my IT guy and we'll try and see if we can find anything useful in our Exchange logs.
Since there are barely any configuration options in the e-mail client, it all probably boils down to a communication issue between the server and the client. Hopefully we'll be able to find the problem and correct it.
Edit: There's another user that has a Moment, I'm not sure if he uses ActiveSync on it, but I'll check with him to see if he has any issues.
Co-worker with the Moment can send e-mails without a problem, but he uses Moxier. So there's something going on between the HTC Mail App and the Exchange server.
OP, I would ask a co-worker if you could borrow their phone (or perhaps your IT dept has a spare for testing) that is non-Android and try synching your mailbox to that device, see if the problem resurfaces.
Finally, take a look at those Exchange logs. You may be limited, however, based on the version of Exchange your enterprise is running, i.e., 2007 vs 2003. Exchange 2007 has significant improvements in mobile device management over 2003.
khov07 said:
OP, I would ask a co-worker if you could borrow their phone (or perhaps your IT dept has a spare for testing) that is non-Android and try synching your mailbox to that device, see if the problem resurfaces.
Finally, take a look at those Exchange logs. You may be limited, however, based on the version of Exchange your enterprise is running, i.e., 2007 vs 2003. Exchange 2007 has significant improvements in mobile device management over 2003.
Click to expand...
Click to collapse
That's a good idea. Would rule out a problem with my account.
We do use 2007, we could never get this running on 2003.
Thanks
OP: Let us know your progress, as someone has reported the same issue on this thread. I myself am interested in knowing the root cause.
I am still having the issue and would love a resolution.
Thanks in advance,
Well something is definitely f'd up with the ActiveSync client that HTC includes.
I have just put Froyo (EvolutionV8) on my Evo and configured my exchange account on it. I can send e-mail without any problems.
Some Exchange servers have the issue, as most users are not having any problems, but the few of us that are will probably keep having the problem. I haven't had much time to do any troubleshooting on this.
It's good to hear the the issue isn't on Froyo, but I think the HTC Mail client has some extra security features that I would like to take advantage of. I was hoping the recent update would solve the problem, but no such luck. Maybe when the 2.2 official HTC update is released it will fix the problem.
same problem here
I have the same issue on send and rcv, send usually works ok, but checking mail just goes over and over till exch server stops trying. Bugs the hell out of me, im running exch 2007 from 1and1. Would be nice to find a fix to this.
B
same issue here people, on a HTC Wildfire with 2.1 original FW.
sucks...
I have the same issue with exchange and the old touchdown. 6.2 touchdown fixed it for me. must be an exchange update that messed everything up for htc
Sent from my PC36100 using Tapatalk
2.2 includes some additional security features not present in 2.1, such as PIN security enforcement.
I have noticed many ActiveSync issues can be cleared up by wiping out the synch on the device, AND wiping out the local cache on your device. I usually see issues with Droids (all three) synching to Exchange - contacts don't show up, or calendars don't populate, etc.
Also, check to see if your exchange account is synched with any other devices. I have also seen odd issues with synching when your mailbox already has a device partnership with a WinMo device. If it does, delete all of them (server-side), wipe out the account on your phone, wipe out the local cache, reboot, wait 15 minutes, and try again.
Evo's should synch just fine with Exchange.
I have been struggling with hd2 stability using activesync to sync my Outlook 2007 data. I have about 2500 contacts and about 2 yrs of calendar events. My old palm pre did not have a problem with this w/o active sync. I am about to rebuild the phone setup as it is corrupt again to the point that restarts no longer fix the problem. Sync works fine and fast for awhile and then the network connection takes longer to establish. You can browse the phone from the desktop activesync, but the data sync will not work. SPB backup seems to be able to sync properly and quickly.
The phone also goes unstable when you edit a contact shortcut or add a picture. I would love to find a way to solve this as this is the main, productive use of the phone for me and I love all the other capabilities of the phone and would like to move on to some of the other tweaks...but I need this basic functionality.
Please, any ideas?
The phone ROM is fully updated.
Dimes to Dollars you have a corrupt contact. Not surprising if you have 2500 of em. Experienced similar issues, fortunately the user noticed which contact wasnt syncing, deleted it from outlook/exchange, phone started syncing properly again.
If you decide to do a refresh, connect to WiFi of your work (or wherever the email is), and let it sync for a while before messing with it. It does contacts and calendar first, then inbox. Given you have so much data, let it go for quite a while.
/.02
Thanks Jimbonics,
Good clue. The pst file works properly on all my desktops and laptop. Any suggestions to validate the Outlook contacts?
I am using a usb connection to the phone (cradle) for sync. The initial syncing takes a long time, but works properly and does not stop at any contact or issue an error.
soundidea said:
...does not stop at any contact or issue an error.
Click to expand...
Click to collapse
No error message? Hmm...that's a tough one. I was just going to ask you about that. I just resolved my activesync issue for "Exchange error 80072F0D".
I may have to move my data to an exchange server, but sure would like to have the desktop sync with Outlook work reliably.
The only error right now is after the connection has been established and activesync sez "connected", after about 5 minutes an activesync dialogue on the desktop comes up saying it cannot sync the data. SPB backup connects and syncs almost immediately.
The other nuisance is that when you connect the hd2 via usb, Outlook (and other parts of the desktop system) are frozen for awhile until the connection is finished. I guess there may be a problem with the desktop as well. I may just have to look into the process logs and find the log jams.