Database Users

Argh! The screen is no longer responsive. What to do?

Just as i said - Argh! The screen is no longer responsive. What to do? I can no longer slide the lock across the screen. i have tried to flash the ROM with the 1.66 official but i cannot because it tells me to unlock the phone. I cant! argh! I've pushed the little red button by the battery a couple of times as well as removed the battery. Any suggestions? The hard buttons allow me to answer a call but that's it. i recently turned on the lock for the phone (today in fact) but I've unlocked it several times since doing so before this happened.

Sounds familiar...
Sounds like it is the same problem I had, as well as a few others on this forum. Even after a hard reset, it still didn't work. According to other people here, the solution is to have the screen swopped out for a new one. I've actually just sent mine in today to get it sorted out.
Just curious - I've got a suspicion that environmental conditions may have a role to play in causing the failure. What is the weather in your area like?

Very nice here today. Sunny, mid 50s(f).
I bought this off of ebay. Do i just send it in to HTC?

Try a hard reset, and if it doesn't help then make sure you have an official ROM and send it to HTC.

a hard reset is the little red button next to the battery, correct? ive done that.
and i cant very well change the ROMs at this point now, can i?

lythe123 said:
a hard reset is the little red button next to the battery, correct? ive done that.
and i cant very well change the ROMs at this point now, can i?
Click to expand...
Click to collapse
I would really like to wipe it before i sent it in. i dont want all my info, etc going into someones hands i dont know. anyway to do that?

No, that's a soft reset. Hard reset is pressing the red button while holding both volume keys until you get the "Restore factory settings?" prompt (when the device is on), then following the onsceeen instructions. This is what you're looking for to erase everything, including any possible software bug that could have caused the issue.
If the touchscreen still doesn't work then, send it in.

lythe123 said:
a hard reset is the little red button next to the battery, correct? ive done that.
and i cant very well change the ROMs at this point now, can i?
Click to expand...
Click to collapse
No! A hard reset is:
- Turn phone off
- Press vol up and down at the same time and then press power button (hold vol)
- follow the instructions on the screen
Be aware, that all you data on the phone will get lost. I recommend taking out the SD for that as well. After that u r done. By what you say i assume, that you didnt flash a custom ROM yet, right ?

Thanks! that didnt work either though.
I just want my money back now honestly. This thing, as pretty as it is, is just too much trouble.

Sorry double post...

A faulty device can happen to anybody, just bad luck... can't count how many times it has happened to me as well in the past.

I heard that there is a batch of phones that have a faulty screen, other problems are that without pressing anything the phone still registers clicks, phone doesn't always detect the correct place of where you pressed and the screen not responding.
I have got this on my phone and have arranged a pick up from HTC to pick up my phone for repair, hopefully in a week or two it will come back with a brand new screen that works

Ive had it a couple of months now. Im not sure if i can deal with the lack of apps that my iPhone has, pandora and the like, and the fact that teh HD2 would every so often change time and even date and i cant get weather in places my iPhone can.
In short, i love the HD2 for its specs but i no longer trust it at all.

[Q] Legend button problem?

Hey XDA ..
My Legend have been doing a pretty weird thing lately.. Sometimes when I press the Menu button, it thinks I'm holding the Volume Down button. And of course it switches to silent mode and starts vibrating like hell ..
It stops when I press Volume Up or Menu. Afterwards won't any of the 2 and home buttons respond
After a little break or a reboot, it all goes back to normal... Well only sometimes ..
I think it is a software problem, so I did a hardreset but it didn't solve anything ?
My Legend was all stock with Android 2.1 .. It was not rooted or anything ..
I don't really have an idea what this is caused by.. so does any of you know wtf is going on or have a solution ?? Cause it pretty annoying
Thanks !

Sometimes pressing menu and back at the same time causes some really weird things to happen. I'm not sure of a solution, but it's always been a minor issue for me too. Although never in the same way as yours, not that bad.

Never had that problem before. But I do have the menu + back button issue, not a big deal though. My advice is your send your phone for warranty and have them check it out.

It did it several times yesterday and had to reboot all the time ..
Mine doesn't really seem to have that back and menu problem.. But what is it doing? Maybe I have the same issue without knowing it ?
But yeah could send it back for a check ...
Sent from my HTC Legend using XDA App

Hello,
I have the same problem.
I don't think its a software problem I rooted the phone to sereral roms even froyo (azure).
Now I'm back to stock 1.31.405.
I'am thinking to send it back for warranty but i'm afraid they won't do anything or see that i rooted the phone.
Please keep me update what your are going to do about it or if you find solution.

Nice to know I'm not alone
I don't really know what to, and I'm was kinda hoping that some of you could help Cuz I'm not really pro at Android yet
But it haven't done it the last 2 days which I find really weird!
Sent from my HTC Legend using XDA App

I think i'm gonna send the phone back.
I made a video to show the guys at the store what the problem is:
http://nl.tinypic.com/player.php?v=25i0i00&s=7
If someone has any suggestions to make it dissapear thx

I also have the menu+back issue, maybe it is a feature (lol)
It is really weird: you push both buttons and the phone shakes and lags a little bit and after few seconds it vibrates three times. I have no idea why...
PS: I have not found any info googling about this.

Piacer said:
I think i'm gonna send the phone back.
I made a video to show the guys at the store what the problem is:
http://nl.tinypic.com/player.php?v=25i0i00&s=7
Click to expand...
Click to collapse
Mine does the exact same problem After a couple of minutes of usage, the problem suddenly appears..
But I dont seem to have the Menu & Back problem ..?
Piacer pls keep me updated ..

I made a video too
http://www.youtube.com/watch?v=WFWdOVopeDQ
But I'm also considering to send it in..

Had a very similar problem with my first legend. It didn't happen with the menu button but the volume was constantly being turned down, as if I was holding the volume down button. Brought it back for a replacement and have had no trouble with my new one.
Sent from my Legend using Tapatalk

Same problem for me!
if anyone have a clue, please help.
My warranty is in thailand... too far

I have the exact same problem. I tried everything. I even sent my phone in for repair and they "fixed" it and sent it back but it still has the exact same problem.
It seems like a hardware problem with these phones.

darkapocalypse4 said:
I have the exact same problem. I tried everything. I even sent my phone in for repair and they "fixed" it and sent it back but it still has the exact same problem.
It seems like a hardware problem with these phones.
Click to expand...
Click to collapse
Damn i'm just going to send my legend for repair(first i will try out froyo).
I hope it will be fixed, not like yours

Hey
Have anyone of you got Froyo yet ? Just to see if it solved the issue ?
My Legend is unbranded so no Froyo for me yet .. But hope I get it in a couple of days

Mine is just back from warranty, they just put new software on it. Played one hour with it and it seems normal.
Sent from my HTC Legend using XDA App

After reading this thread I just realised holding Menu brings up keyboard..

I read somewhere that the pressing back + menu button thing is a way of producing bug report for ppl who are using custom rom? im not sure if custom launcher does that too though...
when i press menu and back nothing happens to me, stock 2.1 and sense.

Same here, nice to know
SnowToad said:
After reading this thread I just realised holding Menu brings up keyboard..
Click to expand...
Click to collapse
Sent from my HTC Legend using XDA App

asyyy said:
I read somewhere that the pressing back + menu button thing is a way of producing bug report for ppl who are using custom rom? im not sure if custom launcher does that too though...
when i press menu and back nothing happens to me, stock 2.1 and sense.
Click to expand...
Click to collapse
I read that in the Cyanogen nightly thread also. Not too sure where the file ouput would be though, so its hard to check.
E.E.

[Q] Ghost key pressed, worse with MDJ recent update.

search for "ghost" "key presses", nothing relevant so here we go, hope to get a response on this one or I am going back to another ROM
I am getting really bad ghost key presses with this ROM, I used them with WINMO roms but a fix was released. This suggests the screen driver for Android is not yet stable and needs more DEV or is it just me that is having this problem. Sometimes it is so bad I feel like dropping back to winmo, yes I know it is that bad.
issue 1:
Sometimes all the keys around that key I am pressing fire and not just once, several times, mostly on edges of screen.
Issue two:
Sometimes when I have finished a word I get lots of ghost presses and random characters as if I am running my fingers all over the keyboard.
Could my screen be faulty?

See my thread ..u will find all the answers ....ur screen is defective dude ... http://forum.xda-developers.com/showthread.php?t=745255
Dont forget to press the thanks button ...

coolbeer1990 said:
See my thread ..u will find all the answers ....ur screen is defective dude ... http://forum.xda-developers.com/showthread.php?t=745255
Dont forget to press the thanks button ...
Click to expand...
Click to collapse
I saw that, however the problem pretty much goes away on winmo ROMS, dont want to go to the bother of removing spl/mag and android to send it for repair if it isnt broken, are you 100% positive my screen is damaged?

Yes dude ...100% sure ...when i had this problem it was negligable on the windows mobile and more on the android builds...its sooo anoying ....just get ur screen replaced ...u will start loving android buils

Thanks, I will look into this, phone is still within warranty.

He's right, see my thread here. I had exactly the same problem as you. Sent my phone back to HTC, replacement screen, no more bounce/ghost keys.

didnt see that, didnt think of searching for "bounce"
I have put in a support email to HTC.

@Major_Sarcasm --- i still remember how much i had to convince u to change ur touchscreen !

Is my touchscreen dieing?

I was running an older Paramid version of dunphp's ROM, and right before swtching the ROM my touch screen start to not function. I could not pull the ring up to unlock the screen. I rebooted multiple times. Cleared Dalvik and fixed permissions. It finally worked after attemptiing to unlock it for what seem like abother 500 times.
I was going to change over to his latest Deisre HD ROM anyway. So I did a Task 29, and cleaned and reinstalled everything from scratch. It worked perfectly for about 5 days. Now I am getting the same issue with my touch screen. It just seems to go out. Is this typically what happens when it's about to die?

Never mind. I Task29, and flashed a Windows Mobile ROM just to see, and yeah...it's dead...

cmajewsk said:
Never mind. I Task29, and flashed a Windows Mobile ROM just to see, and yeah...it's dead...
Click to expand...
Click to collapse
You have semi-dead digitizer. But it is nothing you can't temporarily fix every time it happens. Just push red (end call) button really hard for a while and it will get fixed for a while. I recommend you using button savior and lock screen with it and unlock with any other button than red one, it should be permanently fixed then. Please hit the thanks button if I helped you.

lolkoz said:
You have semi-dead digitizer. But it is nothing you can't temporarily fix every time it happens. Just push red (end call) button really hard for a while and it will get fixed for a while. I recommend you using button savior and lock screen with it and unlock with any other button than red one, it should be permanently fixed then. Please hit the thanks button if I helped you.
Click to expand...
Click to collapse
I hit the thanks button as you gave me hope. I am currently using my old TouchPro 2 with an old NRG Titanium Rom on it for the time being, but will try this today. I’ll install “button savior”, but what am I supposed to do with the app? What settings do I run? I think you are totally right about this, as I noticed when I was unlocking my phone, using the green call button worked most often, but now that’s not even working.

cmajewsk said:
I hit the thanks button as you gave me hope. I am currently using my old TouchPro 2 with an old NRG Titanium Rom on it for the time being, but will try this today. I’ll install “button savior”, but what am I supposed to do with the app? What settings do I run? I think you are totally right about this, as I noticed when I was unlocking my phone, using the green call button worked most often, but now that’s not even working.
Click to expand...
Click to collapse
Yes, I have exactly the same problem as you have. My phone was working flawlessly for like a year and a half, but last week all of a sudden the touchscreen sometimes didn't work and sometimes it did. So I tried literally everything, I was fixing my permisions all the time, wiping dalvik, task29, remaking parrtitions, even bought a new sd card. But few days ago I found a solution, by pushing red button really hard (because the digitizer is right behind it) and not using it after. The Button Savior app is a simple app that makes a very little transparent icon on your screen and when you tap it, the menu of buttons will come up (with the same buttons as your hard buttons on your device) so every time you will want to lock the device you will do it on your screen, and won't have to push the hard button and come through all the hassle of pushing the digitizer. I really hope I helped you, as this very same problem was driving my crazy for the past few days.

lolkoz said:
Yes, I have exactly the same problem as you have. My phone was working flawlessly for like a year and a half, but last week all of a sudden the touchscreen sometimes didn't work and sometimes it did. So I tried literally everything, I was fixing my permisions all the time, wiping dalvik, task29, remaking parrtitions, even bought a new sd card. But few days ago I found a solution, by pushing red button really hard (because the digitizer is right behind it) and not using it after. The Button Savior app is a simple app that makes a very little transparent icon on your screen and when you tap it, the menu of buttons will come up (with the same buttons as your hard buttons on your device) so every time you will want to lock the device you will do it on your screen, and won't have to push the hard button and come through all the hassle of pushing the digitizer. I really hope I helped you, as this very same problem was driving my crazy for the past few days.
Click to expand...
Click to collapse
Nah, that didn't work...my digitizer must be completely dead. I held the Red Button for a while and holding it down really hard...made no difference..oh well guess a dumb phone until the Prime comes out....thanks anyway.

cmajewsk said:
Nah, that didn't work...my digitizer must be completely dead. I held the Red Button for a while and holding it down really hard...made no difference..oh well guess a dumb phone until the Prime comes out....thanks anyway.
Click to expand...
Click to collapse
Aww, that's a shame. I really tought it would help. It doesn't work every time, maybe you can try it few more times. If it's not even then going to work, then maybe you should get your digitizer replaced.
Cheers

lolkoz said:
Aww, that's a shame. I really tought it would help. It doesn't work every time, maybe you can try it few more times. If it's not even then going to work, then maybe you should get your digitizer replaced.
Cheers
Click to expand...
Click to collapse
How long do you hold the red button? Also, I am pushing down really hard. I didn't know you could get the digitizer replaced...I wonder who would do that (no way would I send it to HTC and wait a month), and how much that costs...?

HTC sends phones back crazy quick. Atleast that's how it was for me. They actually sent it back the day they got it from what I remember. It did take a while though for the phone to arrive to HTC (this depend who and from where you send it though) If your phone still has warranty I seriously recommended you send it yo HTC. Just remember to flash it 100% stock before sending it.
Sent from my HD2 using XDA App

Well believe it or not, after pressing the Red phone off button for an eternity and applying a ton of pressure, it's working. I am sure it won't be for long. I have a shortcut to lock the phone on the screen. So basically your saying I should stay away from hitting the Red phone off button, or else that will kill it again? What about the other hard buttons?
I am in the UAE at present, so it might be better for me to just order a digitizer and do the repair myself. I see there are a lot of YouTube videos on the subject.
Thanks everyone for your help!

HD2 Black screen after a call?

Is there a fix for this? No matter what rom I use, Didn't try Froyo, but after receiving a call, the screen stays black, so I spam the hard keys to wake the screen after about a minute or so. Can anyone help?

Curiousn00b said:
Is there a fix for this? No matter what rom I use, Didn't try Froyo, but after receiving a call, the screen stays black, so I spam the hard keys to wake the screen after about a minute or so. Can anyone help?
Click to expand...
Click to collapse
I have the same problem with 2 HD2 phones. Not aways, but most of the time. I ask this question before - http://forum.xda-developers.com/showthread.php?t=1349809 , but i didn't get the answer.
May be it is hardware problem, but if it is it's gonna make me a problems every time.
If you figure it out, pls PM me.

Once in a while i have the same problem, but when I clean the screen (until it looks shiny ) and it gets better…
(I clean mostly the top of the screen)
I don’t believe it is the “solution” but works for me…

[email protected] said:
Once in a while i have the same problem, but when I clean the screen (until it looks shiny ) and it gets better…
(I clean mostly the top of the screen)
I don’t believe it is the “solution” but works for me…
Click to expand...
Click to collapse
If you push the End button (or any other button) before clean the screen, what happens. Does the screen stays black???
I think that this is a software problem, because other ways every time when I press the End button (or any other button) it will give me Nothing.

luba6ky said:
If you push the End button (or any other button) before clean the screen, what happens. Does the screen stays black???
I think that this is a software problem, because other ways every time when I press the End button (or any other button) it will give me Nothing.
Click to expand...
Click to collapse
[email protected] said:
Once in a while i have the same problem, but when I clean the screen (until it looks shiny ) and it gets better…
(I clean mostly the top of the screen)
I don’t believe it is the “solution” but works for me…
Click to expand...
Click to collapse
luba6ky said:
I have the same problem with 2 HD2 phones. Not aways, but most of the time. I ask this question before - http://forum.xda-developers.com/showthread.php?t=1349809 , but i didn't get the answer.
May be it is hardware problem, but if it is it's gonna make me a problems every time.
If you figure it out, pls PM me.
Click to expand...
Click to collapse
@all I found tht these help. The screen blacks out for about 5 seconds now... its more of a temp fix.
https://market.android.com/details?id=com.keyes.screebl.lite
And
http://forum.xda-developers.com/attachment.php?attachmentid=449922&d=1290758421
Credits go to Quiethinker over on a different thread - http://forum.xda-developers.com/showthread.php?t=1061481
Sent from my LG-VM670 using Tapatalk

black screen after recieving or making a call
Curiousn00b said:
Is there a fix for this? No matter what rom I use, Didn't try Froyo, but after receiving a call, the screen stays black, so I spam the hard keys to wake the screen after about a minute or so. Can anyone help?
Click to expand...
Click to collapse
I have the exact same problem. I am using the SD card android version. I've tried different ROMs, but with all I have this problem. When I boot into WinMo I don't have this problem at all, so it doesn't seem to be hardware related.
I can use the phone with anything else without any problem using the SD android version, only when I recieve a call or call out myself the screen blacks out and the phone seems unresponsive. After about 30 seconds to a minute the phone shows the lock screen.
I would love to work with the Android version for normal operation but because of this I still boot into Winmo within office hours...

erikgee said:
I have the exact same problem. I am using the SD card android version. I've tried different ROMs, but with all I have this problem. When I boot into WinMo I don't have this problem at all, so it doesn't seem to be hardware related.
I can use the phone with anything else without any problem using the SD android version, only when I recieve a call or call out myself the screen blacks out and the phone seems unresponsive. After about 30 seconds to a minute the phone shows the lock screen.
I would love to work with the Android version for normal operation but because of this I still boot into Winmo within office hours...
Click to expand...
Click to collapse
Your better off doing what I did. In Android, sonewhere in the settings for calling, change the sensor to off so it never blacks out. In Miui rom its in program's, then calls.
Sent from my LG-VM670 using Tapatalk

Task 29 and start fresh. Only thing that got rid of it, test when you first start the rom to make sure it works normal, then start adding your apps and such.
Or increase the 125mhz CPU settings to 245mhz under cyanogenmod settings/performance/CPU or governor settings.
Sent from my HTC HD2 using Tapatalk

my screen stay black (off) when i take the phone away from my face EVERY call as well. this is what i do and it works everytime.
1.)pull the phone away from my face (duh)
2.)starting with it facing the sky, i turn it to face the floor (when i say facing i mean screen up ... then screen down)
3.)as soon as i turn it back over (screen face up) it turns on
im thinking its a sensor issue??? either way it works and i dont go on a hardware button mash fest to turn my precious leo back on.
if this helps please send thanks ... if not tell me im crazy :-D

Curiousn00b said:
@all I found tht these help. The screen blacks out for about 5 seconds now... its more of a temp fix.
https://market.android.com/details?id=com.keyes.screebl.lite
And
http://forum.xda-developers.com/attachment.php?attachmentid=449922&d=1290758421
Credits go to Quiethinker over on a different thread - http://forum.xda-developers.com/showthread.php?t=1061481
Sent from my LG-VM670 using Tapatalk
Click to expand...
Click to collapse
I just download this apk and will try it ....
But I think it's hardware problem (may be with the sensor), because when I turn back on Win Mobile 6.5 i have the same problen ...
I think to bring the phone to service
... when I take it back will tell you what is exactly the problem ...

Task 29 then install windows, next install the right radio version , finally install the android

like dragonovus say´s try completly reinstalling android.
and please feedback here

BUILD.PROP baby!!! there is a tweak for this and i believe it works( in the prop ) dont know exact address but google "build prop tweaks" also use setCPU and set the lower number to about 350+ also try to use the end hardware button less cuz this has been addressed in another thread..... the button sticks or sum crap..... i use zmooth and never use the red end button........... good luck

Will try all, but now I use ' Screen stays on '
Sent from my LG-VM670 using Tapatalk

well ... for me Screebl Lite didn't help me

Reinstalling Windows is not necessary. Just make sure you have the right Radio and HSPL then do a task 29 before installing Android. But your problem is most likely hardware related. The end call button is most used and therefore prown the wear and tear... Try using the red end cal softbutton. I guess you only have that problem when you use the hardware button right?
In that case it's the problem with the button and not the software...

And at the end did anyone of u solved this? If u need help post reply or pm me. I think i have a solution for u.
Sent from my HTC HD2 using Tapatalk

PPKLP said:
Reinstalling Windows is not necessary. Just make sure you have the right Radio and HSPL then do a task 29 before installing Android. But your problem is most likely hardware related. The end call button is most used and therefore prown the wear and tear... Try using the red end cal softbutton. I guess you only have that problem when you use the hardware button right?
In that case it's the problem with the button and not the software...
Click to expand...
Click to collapse
Yes, man! I have the HSPL2.08 and radio 2.15.50.14 ... I think we all do. I can't use the soft buttons, because I can't see them. That's is the problem. The screen is black and won't lights up. May be I can't read you ... but I try to run back Win Mobile just to check is it from android OS or the sensor...

build.prop does not help
I tried the build.prop thing. I added those 2 lines at the end of the file:
ro.lge.proximity.delay=25
mot.proximity.delay=25
No change, still a black screen after any call.
Any other idea ? How to completely deactivate the proximity sensor ?

Fixed !
I finally fixed the issue by removing the screen protector sheet and cleaning the upper left part of the screen with a dry towel.
It works fine now. It was just a problem of the proximity sensor not being exposed enough.
I hope this helps.