Hi all,
I need help,suggestions,anything with an issue I've had for a while. Since the time I started loading WM6 the screen has been randomly fading to white. I have LSVW latest rom 22/4 SE and 1.40.10 radio and 1.40oli although it doesn't matter what rom you load. I tried going back to WM5 and its better but now still fades to white as well.
on advise from oli and legolas I purchased a new battery but still have the same issue.
I have dropped my phone once which resulted in a crack to the right of the DEL/CR keys so could it be a HW issue and if you think so is it one I could open up the phone and fix?
Any and all help appreciated
IN FACT IF SOMEONE CAN RESOLVE THE ISSUE I WILL DONATE SOME CASH TO THEM!
test
Im updating to
LVSW 4-23 Full, Radio 1.40.30.00, SPL 2.10.Oli, IPL 1.04
seeing if any difference comes out.
This is not the first time this issue has been reported:
http://forum.xda-developers.com/archive/index.php/t-301003.html
The conclusion is that it's hardware related. It may be as simple as one of the internal ribbon connectors having a less than firm connection. It may be brought on my anything from physical movement or pressure to internal pressure if the device gats warm. However, it is possible that there is a failing component. IMHO, a case of take it for replacement/repair or first check connectors if your brave and not worried about a warranty.
Mike
mikechannon said:
This is not the first time this issue has been reported:
http://forum.xda-developers.com/archive/index.php/t-301003.html
The conclusion is that it's hardware related. It may be as simple as one of the internal ribbon connectors having a less than firm connection. It may be brought on my anything from physical movement or pressure to internal pressure if the device gats warm. However, it is possible that there is a failing component. IMHO, a case of take it for replacement/repair or first check connectors if your brave and not worried about a warranty.
Mike
Click to expand...
Click to collapse
HHmmm interesting thread .. the only issue i have out of that is the fade to white one.
Maybe Hardware .. i got the phone off ebay and now it has a crack in it .. so i dare say it isnt under warranty any more. (even though its a max of 6 months old).
It may also be software. I experienced the WSOD on my JASJAM when playing with the GPS-related DLL's. Once this problem appeared when switching on the camera. The screen would turn white and soft reset would not fix this, only power off/on would sort it out. Seems that the drivers do not reset (some of) the hardware to a known state on boot.
Had EXACTLY the same problem. Hoped it would be a software problem. Hard-reset a few times to no avail. Upgraded to a couple of the WM6 ROMs. No change. I did notice that when it was cool it tended not to happen, but after being on the phone a couple minutes or using the PDA for a while, it would do it AGAIN.
One weird thing I noticed was that if I did a Soft-reset and held down the Left Soft-key, I could "force" it to fade to white on start-up! VERY WEIRD.
I finally bit the bullet, and sent it back to Telstra to get it sorted. Didn't want to void warranty myself.
It has been just over 2 weeks since I sent it off, and They have sent this reply...
-------
-------
Hi
This phone is currently waiting on a part which was ordered yesterday. Some parts have already been issued but needs further repair.
Regards
Nadine
--------------------------------------------------------------------------------
From: LJ Boyd [mailto:[email protected]]
Sent: Friday, 20 April 2007 2:18 PM
To: ! TMS Customer Service
Subject: RE: Imate JASJAM Problem
Hello, I am emailing about an I-Mate JASJAM phone I sent for repairs early last week (tel # xxx ).
Can you please update me as to status of this repair, as the Telstra shop did not provide me with a second phone while I await return/repair/replacement of the phone.
Thanks,
-------
-------
So, I guess it IS a hardware problem. But then again, that kind of reply, sounds a bit "dodgy" as it doesn't seem to "technical" does it?
Hope this helps.
jyetara said:
So, I guess it IS a hardware problem. But then again, that kind of reply, sounds a bit "dodgy" as it doesn't seem to "technical" does it?
Hope this helps.
Click to expand...
Click to collapse
Their reply was not very technical - does not surprise me however. The people who repair these devices are usually faced with some component/connection/screen or a m/board that needs replaced. They often fail to take account of something as basic as the case pressing on the screen or other components - particularly when device is warm. So they replace the component they think is faulty and then discover the problem is still there. With this issue in particular I think that there are no faulty components just the case is a fraction of a millimetre too tight for the internal components and hence swapping out parts can have no effect. With this fault I advise people to go for a replacement not a repair if possible.
NB: This issue should not be confused with white screen that may appear after installing particular software or when an application crashes, or when the flashing of a new ROM goes wrong! The hardware issue arises most commonly when the device gets warm or put another way goes white after maybe 10 minutes of use and will continue to go white even after hard reset.
Mike
I have this same problem! =(
My phone screen recently (4-5 days ago) started to go white. I never saw this happen with my own eyes but when i picked up my phone and its sleeping i push the power button to get to an all white screen. I can hear noises when i touch the screen but no image other than white. I can solve this by removing the battery and putting it back in, then my scren works fine....its not verry often just like 1-3 times a day.
I want to try a hard reset but have a question first: My phone is unlocked by the ebay guy i got it from, will a hard reset lock my phone back to Cingular?
Next i want to try upgrading my ROM and Radio and anything else...im looking in the wiki for instructions on how to do this. Any help? What else shouls i upgrade?
Ive only had my Hermes for around 2 months so im new to much of this.
THanks!
I recently purchased a Used Imate Jasjam (Ex Telstra Australia) with this issue.
I pulled the unit apart, and reseated and pressed the Power and LCD Display Data Cables... attempting to ensure they were firmly fastened.
I then upgraded to LVSW's Latest WM6 Release.
I have had the Phone go to White once in that timeframe since. I brought it back by pressing the power button of, then one again.
I don't feel that it's really a "100%" Faulty Part... Because it works fine othertimes. It almost seems as if connections or a Data Cable has an Issue.
I'm intending tonight and using the Phone over the weekend to see if the issue continues to occur.
BAD NEWS!!
Well, got my phone back after a bit over 3 weeks I think? I kept ringing the repair center and emailing. Finally they said it was ready, and was sent back to the shop I bought it from. Rang the shop "no it's not here yet, we will ring you"... now the repair centre to the shop is a 20 min drive... on the 3rd, I rang again at 1pm and "no it's not here yet, we will ring you when it arrives." At this point I was really getting p*ed off. So I went to the shop, and demanded, and guess what was AT the Shop?!?!?!
Anyway, after 1 friggin day, I have lost the Red & Green phone buttons! As of tonight the whole bottom section no longer work, and the screen has gone white again.
The repair report listed 3 things replaced...one was a "bezel" another was a "poly" something. I will get the report a list the replaced bits if anyone likes, but their descriptions are kind of strange if ya ask me.
Anyway, I have to send the phone back for repairs again, which could take another 3 weeks +, which I think is completely PATHETIC OF TELSTRA, especially for the fact they dont give the same phone or even similar to "loan" while I wait for my defective $1300 phone to get "repaired"... (more like 'fiddled with' & "yeah, she'll be right mate"...
GRRRRR!!!!
My girlfriends phone was having the same problem. Try popping out your SD card and putting the phone into/out of sleep and see if that brings back a visible screen. Thats how we determined her situation was a hardware problem and not a problem with the rom.
jyetara said:
Well, got my phone back after a bit over 3 weeks I think? I kept ringing the repair center and emailing. Finally they said it was ready, and was sent back to the shop I bought it from. Rang the shop "no it's not here yet, we will ring you"... now the repair centre to the shop is a 20 min drive... on the 3rd, I rang again at 1pm and "no it's not here yet, we will ring you when it arrives." At this point I was really getting p*ed off. So I went to the shop, and demanded, and guess what was AT the Shop?!?!?!
Anyway, after 1 friggin day, I have lost the Red & Green phone buttons! As of tonight the whole bottom section no longer work, and the screen has gone white again.
The repair report listed 3 things replaced...one was a "bezel" another was a "poly" something. I will get the report a list the replaced bits if anyone likes, but their descriptions are kind of strange if ya ask me.
Anyway, I have to send the phone back for repairs again, which could take another 3 weeks +, which I think is completely PATHETIC OF TELSTRA, especially for the fact they dont give the same phone or even similar to "loan" while I wait for my defective $1300 phone to get "repaired"... (more like 'fiddled with' & "yeah, she'll be right mate"...
GRRRRR!!!!
Click to expand...
Click to collapse
Yes, sadly this is kind of predictable as I said in an earlier post in this thread:
http://forum.xda-developers.com/showpost.php?p=1233420&postcount=7
This is why, as I said, get a replacement not a repair if possible. My view is that the individual components are fine but connectors come loose or the heat generated causes pressure to be put on the screen etc So it's a problem with some cases and how the innards in some cases get squeezed. So off course changing the top poly board, connectors, bezel gasket, may by pot luck make a difference but is just as likely to make no difference at all.
Mike
Status Report:
After having my phone playing Video's Through the Night (My Way of a "Stress Test" to Generate Heat) I woke up the find the screen to be "almost completely" White.
Usually its gone completely, however in this instance I was able to see the icons through the whitewash.
I put the phone into sleep and back out and the Display is fine again.
Being that these phones are much easier to pull apart and put back together than my old JasJar I might to do some further experimentation.
I think the issue will have something to do with either one of the following
- Heat
- Pressure on the LCD from Parts Around it
- Faulty Ribbon or Power Leads to the LCD
My suggestions
- In the Case of Heat... I'll run the Same Test, with the Phone Directly in front of a small airconditioning unit I have.
- In the Case of Pressure, I'm going to look and see if I can place some extra Insulation Tape or Similar on the Phone to relieve this
- I wish I could find somewhere to buy the Replacement Ribbon Cables but I don't know where I can get them in Australia... any ideas?
VolarisPtyLtd said:
Status Report:
After having my phone playing Video's Through the Night (My Way of a "Stress Test" to Generate Heat) I woke up the find the screen to be "almost completely" White.
Usually its gone completely, however in this instance I was able to see the icons through the whitewash.
I put the phone into sleep and back out and the Display is fine again.
Being that these phones are much easier to pull apart and put back together than my old JasJar I might to do some further experimentation.
I think the issue will have something to do with either one of the following
- Heat
- Pressure on the LCD from Parts Around it
- Faulty Ribbon or Power Leads to the LCD
My suggestions
- In the Case of Heat... I'll run the Same Test, with the Phone Directly in front of a small airconditioning unit I have.
- In the Case of Pressure, I'm going to look and see if I can place some extra Insulation Tape or Similar on the Phone to relieve this
- I wish I could find somewhere to buy the Replacement Ribbon Cables but I don't know where I can get them in Australia... any ideas?
Click to expand...
Click to collapse
We wait to see. Mind you one guy on these boards found he could get half an hour from his device if he put it in the freezer for a while - so I'm not sure that air-con will be strong enough!!!
Mike
Well Results.....
After pulling apart the unit and reconnected, I think I found my cause to simply be excess pressure.
I've removed the "Black Plastic" Micro SD Card from its Blanking Plate.
Since I've done this... not one White Screen Whatsoever.
I don't use an SD Card, so the issue is resolved for me, however it is very interesting.
Could be Pressure or Heat (Small Hole Might Increase Airflow/Allow for Greater Dissapation or something)
Hi folks,
i've also small experience with this "white screen" issue and just wanted to inform you about it.
I got the device from my former boss who did already complain about this "white screen" issue on his O² XDA trion with original ROM. (honestly i did not really believe him due to my experience with couple of other devices so after i got the device i was just wondering - ok back to the facts).
I installed on Friday the Windows Mobile VI Pro - BLACK 2.5 Release and until today it was running (as far as i remember expect one time) nearly perfect w/o white screens. About 45min ago, i flashed the device with BLACK 3.0 Release and got until now about 5-10 times a white screen.
I assume this is not a hardware ONLY issue but indeed very strange.
I'll go back to 2.5 and will look forward if i get again the white screen or it'll be ok.
Cheers so far
FaCeOff said:
Hi folks,
i've also small experience with this "white screen" issue and just wanted to inform you about it.
I got the device from my former boss who did already complain about this "white screen" issue on his O² XDA trion with original ROM. (honestly i did not really believe him due to my experience with couple of other devices so after i got the device i was just wondering - ok back to the facts).
I installed on Friday the Windows Mobile VI Pro - BLACK 2.5 Release and until today it was running (as far as i remember expect one time) nearly perfect w/o white screens. About 45min ago, i flashed the device with BLACK 3.0 Release and got until now about 5-10 times a white screen.
I assume this is not a hardware ONLY issue but indeed very strange.
I'll go back to 2.5 and will look forward if i get again the white screen or it'll be ok.
Cheers so far
Click to expand...
Click to collapse
You are right to ask the question "is it hardware or software".
1
We know a white screens can arise if folk duff up flashing a new ROM.
2
We know there is a hardware caused white screen that comes and goes often when device gets warm.
3
But there maybe white screens caused by some kinds of crashing software or a buggy ROM etc
Crucially in terms of finding a cure will be distiguishing between these.
2 for most people is easy - take it back and get a replacement.
1 is a matter for the ROM upgrading and fixing boards
3 is a case of trying different ROMs testing 3 party software by selective installation until the problem starts or stops.
In your case I am worried that this is a number 2 device as it did sometimes get the problem before you flashed the ROM and now it's worse. It may only be worse because this particular ROM is generating more heat and consequently more white screens. (see explanations elsewhere).
I suppose if it's an occasional problem you might live with it but otherwise it's replacement at best and repair as a rather dodgy alternative.
Mike
Hey Mike,
well, before flashing the device with a custom ROM, in my opinion it was really difficult to use it.
By flashing it with V 2.5, it was very good usable and with V 3.0 it returned to become more unusable. Nevertheless, i upgraded 10min ago with HARD-SPL-V7 and it's running fine now (i've been wating with downgrading to V 2.5. If it returns to become unstable, i will downgrade to V 2.5 again.
I'll keep you informed.
yes for this particular "white screen" issue it will be useful to hear how things go - thanks
Mike
White screen - in my case definitely a hardware issue
Hi folks,
i was testing and playing around with my Hermes and today i found the problem (very funny because now i can't reproduce it anymore but just read ahead).
Today i was playing around and after pressing by accident on the case of the Hermes, the screen appeared disappeared and changed into white.
Please download the video i recorded from the attached link - you'll see that it was able to reproduce it by tapping on the case:
http://asuka.descipe.de/dphome/test/HTC_Hermes_White_Screen_issue.mp4
Please use VLC or MPC (additional codecs required) to watch the movie.
Honestly i'm not sure if this can be reproduced by anyone but this makes the whole situation much more clear.
Any feedback is welcome.
Cheers
I bought my original 8525 in December, and it worked fine until two weeks ago when I started to get the white screen of death. I called AT&T and they overnighted another phone. I don't know if it's a refurb or new, but it came with just the phone and no accessories. I'm thinking refurb.
Got the new phone (and sims card) on 7/2, and loaded Majik, and a couple of days later, started having the phone quit any program I was using and going back to the start page. I was out of town, and it was a PITA. Got back into town and re-flashed just see if it helped, and the same problem started again soon after.
Called again, and got another phone today. I decided to keep this one stock and see what happens...10 hours later, the new phone starts the same problem.
Others seem to have the same problem, and it may be caused by pressure on the touch screen from too much torque on the screws underneathe the screen. With use generating heat, expansion causes the touchscreen to close out all programs like hitting the X button.
Thoughts? What's the next best phone similar in function and size to the Hermes?
Wait another month or so for the Kaiser. Much better specs and a bit thinner.
I contacted HTC America about the problems with my phones, and here's part of their reply...
"There is no such known issue with the device however, this issue can also be due to a glitch in the software and performing a master reset and go through all of the set up prompts once it boots up should solves the problem."
I find it hard to beleive that no one else has contacted HTC about screens fading to white and touchscreens failing.
have hermes 100 that has no backlight on the lcd every thig works on phone but no adjustments make any difference have flashed ATT ROM and then schap's then Black magic but still no backlight even after Hard reset any help would be great have even tacken ohone apart and can't find any thig wrong is it possible that the light is burned out this is my guina pig hermes have my good one still working
So what was the outcome? I've got the same situation with my WM6-8525. Worked fine at 11:30am, by 12:30 backlight was dead.
Dan
My outcome is as follows:
1. Call AT&T
2. Wait for call-back on alternate line
3. Perform a few basic tasks (type this, read number etc...)
4. Master Reset
5. Remove battery, verify no water or physical damage
6. Accept terms audibly for warranty replacement
7. Agree to $12 "I want it as soon as possible" shipping upgrade
8. Wait for new "bare-bones" phone to arrive (will re-use back cover, battery, SIM, stylii)
8a... FIND INFORMATION ABOUT INSURANCE FOR REPLACEMENT PHONE!!! as the replacement does not extend the warranty more than 90 days past original warranty expiration...
I fell in the <365 day warranty category!
My call was answered almost immediately [call-back happened while I stayed on the line], the person on the other end was VERY articulate and well spoken. I don't believe he was "programmer knowledgable" about the 8525, but I don't expect that... provided I get my replacement by the weekend, I will say I am a 100% satisfied customer!
Dan
And my last post on this subject...
I received my new 8525 today [5-1]. of course, now I'm back down to WM5, so I'll probably be upgrading / re-installing the rest of the day
I had cyanogen 7.0.3 (stable) with the theme Dark Ginger since it came out until about 6/17/11 .. I was using the phone texting and web a few minutes before the phone restarted by itself I took it out and saw the HTC screen and put it back in my pocket when I checked the phone back a few minutes later after I unlocked the phone by pressing the track pad the screen was black and I know the phone was on since the command buttons on the front of the phone was on .. So took out battery and reboot about 3/4 of the HTC screen was black and the remaining portion had random white lines running vertically when it got to the second splash it was completely black with a few gray lines and when the phone started up the only thing that was on was the lights on the buttons again .. There is no physical damage on the phone so I know the screen was not cracked and even though the whole screen was black I picked up a call by swiping my fingers across it a few times lol ... Just wanted to share my experience maybe you can't have a rom on your phone more than a month or 2? I guess you have to keep flashing new roms on the phone ... I got a new g2 in the end luckily
that does sound more like physical damage or a manufacturing fault. I would be very very surprised if a rom could do that to a phone
Krazi Bluntz said:
maybe you can't have a rom on your phone more than a month or 2? I guess you have to keep flashing new roms on the phone
Click to expand...
Click to collapse
You kidding? The vast majority of smartphone owners stay on the stock ROM, and are on the same ROM for many months, maybe even years, aside from OTAs (and depending on your phone and carrier, the OTAs can be very infrequent).
I agree with above, what you've described sounds more like a hardware issue. Even if the phone was not damaged, things just go bad after a while. And screen failure is a known issue with this phone.
Its probably a manufactured fault .. When I had my g1 I used to flash new roms every other day or week I had it for 2 years without any problems .. the g2 is the first time I actually left the same rom on my phone for an extended period hence the thought that the rom was to blame was a possibilty since it looked like it got a virus or something when it crashed* so suddenly :/
It doesn't seem like something a ROM would do to your phone.. probably faulty connections to the screen or something..
I've had a nokia and a motorolla do that, one was dead the other was the connector. If it's under warranty, which I doubt since you've flashed it, send it back otherwise open it up and check the ribbon connector to the lcd screen isn't loose (based on how I fixed my moto). Failing that you could probably get a replacement screen off ebay (based on my nokia).
Thanks for all the responses I actually got an exchange for another g2 .. I appreciate all the hard work the devs put into their roms and the time they spent on them I just posted this topic to maybe solve the problem incase someone else is faced with it .. since I don't have the phone anymore I can't verify if it was the screen or some other mechanical problem
Hi all
[Originally posted this in the Verizon Note 4 forum accidentally, so apologies if you've seen it already]
My Note 4 screen has started locking up (i.e. continuing to work in the background and the screen is still responding to system events (SMS notifications etc) but it is not responding to touch.
I have tried several factory resets, after which the screen stays responsive for about 3 or 4 pages, then locks up again.
Background: the phone was rooted about a year ago, to get around the SD card restriction, and has worked fine up until the last week. I gave the phone to a friend who put CWM-based recovery manager and the latest Samsung Android 5.1.1 on it. After setting the phone up successfully and downloading all my apps on to it and getting everything running perfectly, I used CWM to back up the OS image onto the SD card.
Phone worked great for about a day, then started freezing. Wiping the caches / restoring / factory resets and all permutations of these have so far proved ineffective...
I took the phone in to a repair shop last night, the guy reckoned the problem was down to a poor screen replacement, and they hadn't used the correct bonding cement, and that the screen had separated from the LCD such that capacitance couldn't do its thing.
However if this were the case, the screen would not work at all, even briefly after a system reset.
The repairer is simply dismantling and rebuilding the phone to see if it's a loose/dirty connector somewhere. He's not going to try to fix it with firmware/software.
Any pointers or suggestions gratefully received
Vaughan
I was getting stutters like this, and after a month my phone started shutting down when I hit 50% or so. I replaced the battery off eBay, and that cleared the problem up. I think sine quickcharge 2.0 batteries fail faster than they should, but a Sammy battery is only $6.50 or so, so I don't mind buying one more often fir the quickcharge benefits.
Maybe try a new battery?
Samsung original screen replacements always come with AMOLED+Touchscreen.
If the guy only replaced the touchscreen you have a fake one and yeah i don't need to tell you about chinese replica's quality.
I myself work at a smartphone repair shop and we only use original products to get the best quality for our customers. It's more expensive that way i know but thats better than putting sh*t in there ands the customer needs to come back with the phone.
SquirtingCherry said:
Samsung original screen replacements always come with AMOLED+Touchscreen.
If the guy only replaced the touchscreen you have a fake one and yeah i don't need to tell you about chinese replica's quality.
I myself work at a smartphone repair shop and we only use original products to get the best quality for our customers. It's more expensive that way i know but thats better than putting sh*t in there ands the customer needs to come back with the phone.
Click to expand...
Click to collapse
Thanks for that Mr Cherry..
So it's the dodgy glass doing it? It's definitely not the genuine Samsung part as it gets covered in grease as soon as you touch it.
The weird thing is, if it was the glass then I'd assume it wouldn't work at all; whereas when I do a factory reset it works for a short while then stops...
Baffling.