Some users found that their replacement G2 has hinges tighter than their previous ones, so what causes hinges to become tight or loose?
AFAIK the current troubled ones are not loaded with magnets nor springs, I really wonder if the hinge is tunable/fixable without replacing parts if we want to fix it
A dude cracked open his G2 before but the focus was on the NAND, not much care was put on the hinge part.
No idea, mine was great from the get go. And I preordered and everything.
Sent from my T-Mobile G2 using XDA App
Only God knows but I do know I'm about to get on my fourth g2 and they best not say ****
Sent from my T-Mobile G2 using XDA App
When I ordered my G2, I ordered 3 all together for others on the same family plan, and mines is just a tad looser than 1 and the other one is the same... I'm thinking its a quality check problem in the factory
Sent from my T-Mobile G2 using XDA App
nighthawk626 said:
Only God knows but I do know I'm about to get on my fourth g2 and they best not say ****
Sent from my T-Mobile G2 using XDA App
Click to expand...
Click to collapse
See, I don't think you should have to go through 4 phones to get one you like. At that point, it's most probable that you will continue to be dissatisfied and should pick a different phone.
o>c said:
Some users found that their replacement G2 has hinges tighter than their previous ones, so what causes hinges to become tight or loose?
AFAIK the current troubled ones are not loaded with magnets nor springs, I really wonder if the hinge is tunable/fixable without replacing parts if we want to fix it
A dude cracked open his G2 before but the focus was on the NAND, not much care was put on the hinge part.
Click to expand...
Click to collapse
My guess would be because when the phone first came out. Hinges were loose. Htc might have not known that. Then customers started complaining about it and htc addressed the issue by making better hinges. Again these arte just my opinion. My first g2 had the bad hinge problem but I didn't care. I replaced it less than 2 weeks layer and this hinge is perfect. So I'm guessing they have an early bad batch. But made a better quality batch. Jes my opinion
Sent from my T-Mobile G2 using XDA App
For a large manufacturer like HTC, they should have the G2 went through a series of tough stress tests before it is on sale
But this time the consumers might not get used to their intended design
some fearful ones(they don 't have one nor tested one yet) keep yelling that one day the loose hinge will leave a huge gap and let foreign objects to break the cable(as a current owner, I doubt if this will happen that easily)
It is a real shame if people got scared off this great device just by hearing that without testing it on their own
In fact we need a comparison between the hinges of the tight and loose ones, to see if they use different parts or is due to faulty components, could ifixit help?
Sent from my T-Mobile G2 using XDA App
I bought one today. really loose. totally loose. except that, the phone is solid, sturdy.
this looseness is difficult to accept.
if all phones are loose, maybe i could give up. but some people can get tight one...
That's what makes it even worse.. knowing someone else prob has a G2 with a really solid, tight hinge.
Mine started as tight as a double fisted gilf from the ho show, and now its more like throwing a hot dog down a hallway. My hinge, that is. Its getting looser.
Sent from my T-Mobile G2 using XDA App
Related
So, I've had the G2 for two weeks. And I'm disgusted. I've been getting alot of issues with restarting, forced manual rebooting, and the form factor itself. At first I thought the z-hinge was alright, but now its just annoying. It falls down during certain elevation situations, and scares me ****less, because I feel like I'm gonna snap the dammed thing. -__-
I understand that the MTS has lower specs, including rom/ram and CPU, but you know what? I'm not sure I care. I kno the MTS is solid, and its a slider phone with a decent keyboard. And that's what I wanted all along. So, here's your opportunity, XDA goers:
You can trash talk my decisions, agree with them, offer advice to suit my situation, or all of the above. Seriously. I need a bit of insight. Because I'm really sick of pulling my battery to restart it, losing my save data to sporadic restarts, and feeling like I'm gonna snap the damn hinge off this phone. I'd almost rather just enjoy the fact that I have the newest phone, than actually operate it. Sad? I know it. So, opinions, go.
Thanks in advance, I suppose.
...have you done an exchange? Some people are having these problem, sure, but give it another go. However, nobody can help you out with the form factor issue.
Edit: Something that came to mind after. The new MyTouch that's coming out (what is it now, the MyTouch 4G? HD? I lost track). That's always an option if the MTS seemed worthy.
I have done one exchange. Which took the issue from just freeze screens, to both freeze screens and sporadic restarts. It just became worse.
Bump. -__-
Bad batch of g2. I've had three and only issue I ever had was loose hinge. I might go for a fourth but I'm trying not to let the loose hinge bother me. I might or might not. But lik dude said try another one. I personally will never compare g1 or g2 with the mytouch family. Its like apples n bananas
Sent from my T-Mobile G2 using XDA App
The Slide is NOT worth it. You'll regret that decision pretty quickly, I think. It's also too much @ 429.99 last I checked. Unless you're upgrading. I say exchange it for another G2 and if you still don't like it, hold out for another slider. Just please don't waste your money on the Slide, lol.
Received my fourth G2 replacement Three days ago. What a difference!!!!!!! The hinges are tight, no random rebooting, no screen freezes, no turning itself off and the reception is perhaps slightly better, These are all issues that the other three had out of the box. I know it has been only three days but this is the first one that out of the box was right. The only issue has been a dropped call and that was right after charging the battery and making the call. Since then it has been rock solid. I would recommend you go with YOUR gut feelings. Let me just add that after the third I had called TM to cancel and return the phone and the rep in Cust. Loyalty mentioned there was a OTA rolling out that would fix all or most of the issues. He indicated it would be out soon. I took a chance and while there has been no OTA i did receive a phone that is quite acceptable. Whether he was telling the truth about the OTA or not is a moot point to me. There are solid excellent working G2's out there. To what extent I do not know but they do exist.
tenbeau, what baseband and software version does it have installed?
ijoshv2 said:
I understand that the MTS has lower specs, including rom/ram and CPU, but you know what? I'm not sure I care. I kno the MTS is solid, and its a slider phone with a decent keyboard. And that's what I wanted all along. So, here's your opportunity, XDA goers
Click to expand...
Click to collapse
My wife personally likes the slide's keyboard more than my G2. The reduced power or vanilla or not android install are not important to her.
I like the G2 far and away more, and I'm using the hardware keyboard much less than I thought I would now that I have swype. I like the screen res, the display is the right size, and it's faster than the N1.
I'd say if all that was really important to you was the keyboard, you could get the slide and install cm6 if you don't like the factory android install.
Sent from my T-Mobile G2 using Tapatalk
ijoshv2 said:
So, I've had the G2 for two weeks. And I'm disgusted. I've been getting alot of issues with restarting, forced manual rebooting, and the form factor itself. At first I thought the z-hinge was alright, but now its just annoying. It falls down during certain elevation situations, and scares me ****less, because I feel like I'm gonna snap the dammed thing. -__-
I understand that the MTS has lower specs, including rom/ram and CPU, but you know what? I'm not sure I care. I kno the MTS is solid, and its a slider phone with a decent keyboard. And that's what I wanted all along. So, here's your opportunity, XDA goers:
You can trash talk my decisions, agree with them, offer advice to suit my situation, or all of the above. Seriously. I need a bit of insight. Because I'm really sick of pulling my battery to restart it, losing my save data to sporadic restarts, and feeling like I'm gonna snap the damn hinge off this phone. I'd almost rather just enjoy the fact that I have the newest phone, than actually operate it. Sad? I know it. So, opinions, go.
Thanks in advance, I suppose.
Click to expand...
Click to collapse
Better just give up cell phones all together. You are always gonna run into probs. It would take one who has had many phones to find this true. Nothing is perfect. Btw, the mts is a badass phone. My wife has one. But than again....so is the G2.
Sent from my T-Mobile G2 using XDA App
ijoshv2 said:
So, I've had the G2 for two weeks. And I'm disgusted.
Click to expand...
Click to collapse
I'm frankly disgusted by the customer service I've received over this phone. It's horrible. I was just told that the loose hinge is a "design feature" and pretty much told to deal with it.
Never had anything but stellar CS from Tmo until now. I can't believe they won't work with their customers any better than this.
digital_exhaust said:
I'm frankly disgusted by the customer service I've received over this phone. It's horrible. I was just told that the loose hinge is a "design feature" and pretty much told to deal with it.
Never had anything but stellar CS from Tmo until now. I can't believe they won't work with their customers any better than this.
Click to expand...
Click to collapse
I'm sure tmo is tired of hearing abt the hinge. Take it to a store.
Sent from my T-Mobile G2 using XDA App
My touch is a lot like g2. So yeah why not it is your money and tor decision after all
Sent from my T-Mobile G2 using XDA App
quick question....if I have OC'd my G2 (and I have) could I revert tall of it, and return it without them being any wiser????
don't do it, i had the slide and i absolutely hated it. the thing is laggy, small screen, bad camera, no live wallpapers(by default), and no development for it. the G2 has all those wonderful things and should soon be running CM6. IMO the hinge is not bad at all, i actually tried to twist the screen off the demo at work and when it wouldn't budge i decided the phone is quite sturdy.
also the G2 has been dropped twice in 24 hours and has no marks on it but the slide never got dropped and has all kinds of scuffs all over the edges, you deffinately need to keep the G2
Anomaly said:
tenbeau, what baseband and software version does it have installed?
Click to expand...
Click to collapse
baseband 12.22.60.09bu_26.02.01.15_m2
software 2.2
Crey23 said:
quick question....if I have OC'd my G2 (and I have) could I revert tall of it, and return it without them being any wiser????
Click to expand...
Click to collapse
Yes you can.
OP I personally have both phones. The G2 is leaps and bounds better than the slide. If I were you, I'd keep getting exchanges until the right one comes along. If you don't want to do that, wait until the mytouch 4g gets released publicly and exchange your phone for it.
Sent from my T-Mobile G2 using XDA App
For everyone who is doing multiple exchanges....are you doing them in store or do you have to call customer service?....Also are you getting brand new phones or are they already sending out "refurbs"?
in the 3 almost 4 weeks ive owned the G2 i am on my 5th replacement. and nothing seem to be doing well. Waiting on the replacement to come in. I love the G2 with it being stock android, but if the 5th ones does not cut it. I hate to say but have to jump ship to the MTHD. ( and i advice you to go with the MTHD not the slider) not even comparable to the G2
Came home today to find that I had received my G2 from the promotion they had last week and turns out this one has a different hinge than my first one.
No biggie, I never thought the first one had that big of an issue but nevertheless I made a video showing the 2 side by side.
http://www.youtube.com/watch?v=MBEp432XiBg
^Reuploaded without the shouting.
Well, anit this about a b......
Sent from my T-Mobile G2 using XDA App
holy sht...I wonder if i can get a replacement if im still under warranty hahah
So you do reckon they have actually resolved the issue now or have you just got one that is tighter than ur 1st one?
Looks like a change in materials!
I still don't see the fuss about the hinge though.
What fusses me more is that I've gone through 3 G2s and each of them had a pixel problem, be it stuck or dead. Had to use a microscopic-ish lens to find them. Lawl.
I am so jealous right now.
poetryrocksalot said:
I am so jealous right now.
Click to expand...
Click to collapse
Don't be. People have mentioned that even over time, the hinge will get loose again (this is inevitable, all springs give way over time). So be content with what you have if you have a bug-free phone!
Orite said:
Came home today to find that I had received my G2 from the promotion they had last week and turns out this one has a different hinge than my first one.
No biggie, I never thought the first one had that big of an issue but nevertheless I made a video showing the 2 side by side.
http://www.youtube.com/watch?v=uhz5JXaJJcg
Click to expand...
Click to collapse
Was it a new upgrade or a replacement, when did you get the first one?
First of all, you may want to get yourself a nice camera that can do HD video recording.
Secondly, your second G2 with the tight hinges is exactly how my G2 was when I first got it. It was super tight, no give, and then after a week of use it become really loose but not quite as loose as your first one. Give it time, and I'm pretty confident that your new G2 will call the loose hinge flu. Let's hope not, though.
My G2 has an intermittent touch screen issue. T-Mobile says it's a known issue. This is unacceptable for me. Aný recommendations? Different model, brand ect. Thanks
Sent from my T-Mobile G2 using XDA App
wbs057 said:
My G2 has an intermittent touch screen issue. T-Mobile says it's a known issue. This is unacceptable for me. Aný recommendations? Different model, brand ect. Thanks
Sent from my T-Mobile G2 using XDA App
Click to expand...
Click to collapse
Are you sure it's not this issue: http://forum.xda-developers.com/showthread.php?t=910624? This is a problem inherent with capacitive touchscreens (though some phones may be more susceptible than others depending on design and tolerances).
If not, you might want to try starting a new thread about it instead of trying to get help through one about the hinge (especially if it really is a known issue, others may be able to provide solutions).
wbs057 said:
My G2 has an intermittent touch screen issue. T-Mobile says it's a known issue. This is unacceptable for me. Aný recommendations? Different model, brand ect. Thanks
Click to expand...
Click to collapse
No it doesn't, you just don't understand the nuances of capacitive touch sensors. YOU NEED TO COMPLETE THE CIRCUIT by having solid contact with the metal ring around the outside of the screen.
I've been playing with couple different dummy units at the stores
Like best buy and radio shack. They got no hinge problem at all. But really my wife got a g2 that has the problem but she doesn't say anything at all. me neither. I don't see why the problem would make me go have a replacement though. Unless theres something else. But so far so good
Sent from my Nexus One using XDA App
wileykat said:
So you do reckon they have actually resolved the issue now or have you just got one that is tighter than ur 1st one?
Click to expand...
Click to collapse
I actually just feel like it's a tighter hinge. If it goes loose or not, I don't know. But according to everyone here , it will loosen with time.
Marquis63 said:
Was it a new upgrade or a replacement, when did you get the first one?
Click to expand...
Click to collapse
I added a new line to my plan last week during the promotion. I got the first one the day it came out.
dustrho said:
First of all, you may want to get yourself a nice camera that can do HD video recording.
Secondly, your second G2 with the tight hinges is exactly how my G2 was when I first got it. It was super tight, no give, and then after a week of use it become really loose but not quite as loose as your first one. Give it time, and I'm pretty confident that your new G2 will call the loose hinge flu. Let's hope not, though.
Click to expand...
Click to collapse
Haha I would have done better recording but I was just recording it through the youtube recording client which is a POS.
And I expect it to loosen but hope it doesn't.
OP just chime in in about a week or so and let us know if anything has changed.
Why do you say that it looks like diffenret materials?
Crey23 said:
OP just chime in in about a week or so and let us know if anything has changed.
Why do you say that it looks like diffenret materials?
Click to expand...
Click to collapse
You know what, after playing around with it. It just made me realize how beat up my phone is compared to the one -_- Please disregard haha.
Reuploaded since I should have reviewed the video before uploading.
It's been 3 months of use and the hinge is as tight as it was on the first day. So I don't believe that it will become loss at least not during my duration of owning it.
Hey guys I'm wondering if anybody that has replaced the keyboard springs in their G2 has a recommendation on where to get good replacement springs and what the exact specifications are.
I stretched mine, but if you find the loose hinge fixed thread there are several people that said home depot has a spring assortment kit that has one that fits. I would go check that threat out.
Sent from my T-Mobile G2 using XDA App
keele8 said:
I stretched mine, but if you find the loose hinge fixed thread there are several people that said home depot has a spring assortment kit that has one that fits. I would go check that threat out.
Sent from my T-Mobile G2 using XDA App
Click to expand...
Click to collapse
How long has it been since you stretched it? I'm just wondering if I'll end up having to do it again in a month. Thanks
Just did it today so I am not sure how long it will last. I will get a replacement spring if it goes bad again. Honestly, taking the phone apart was way easy so you could stretch it to start and then go from there. That is what I am going to do.
Sent from my T-Mobile G2 using XDA App
keele8 said:
Just did it today so I am not sure how long it will last. I will get a replacement spring if it goes bad again. Honestly, taking the phone apart was way easy so you could stretch it to start and then go from there. That is what I am going to do.
Sent from my T-Mobile G2 using XDA App
Click to expand...
Click to collapse
Makes sense, how's it feel now? Like new?
someone used a Bic mechanical Pencil spring on a youtube video.
I used a mechanial pencil spring on my henge , it did real good for the first week shortly after that it got loose again. I'm opting for the sprring assortment kit at home depot.
Sent from my HTC Vision using XDA App
gambit07 said:
Hey guys I'm wondering if anybody that has replaced the keyboard springs in their G2 has a recommendation on where to get good replacement springs and what the exact specifications are.
Click to expand...
Click to collapse
smallparts.com/stainless-steel-compression-spring-length/dp/B000FOBAEQ/ref=sr_1_6?sr=1-6&qid=1293950161&filterBy.item_length_string-bin=0.375+inches&filterBy.item_diameter_string-bin=0.12+inches
This is what I used. Shipping was $11 but whatever, it was worth it. My hinge is so perfect it's not even funny.
Hey Gambit07
It feels great, better than new. My hinge never felt this good. Although in reading other posts it seems that this is truly a temporay fix. Sound like getting a new spring is the ticket. But I am going to leave well enough alone until I start having issues again, then I will get a new spring and tear it all apart again.
the website that the fix says to buy the springs on wont deliver to ireland, anyone know where else these springs can be purchased?
Beagan said:
the website that the fix says to buy the springs on wont deliver to ireland, anyone know where else these springs can be purchased?
Click to expand...
Click to collapse
Please don't revive threads from 6 months ago.
Sent from my T-Mobile G2 using XDA App
Hey i have The black mt4g and the bottom of my phone started squeaking a few weeks ago and its starting to bug the **** out of me...Is anyone having this problem with any of the colors ?? And is there a way to fix this problem without sending it back??
Is it the buttons on the bottom that are squeaking? If so, that seems to be kind of a common problem on this phone. My trackpad is quiet, but the other four buttons and very loud. I wouldn't describe the sound as a squeak, but instead as an excessively loud click (compared to my friend's plum MT4G which has very quiet and easy-to-push buttons). I never complained to T-Mobile about it though, since I have the good screen and good eMMC.
Its not the bottons .....its the bottom of the phone itself
Sent from my HTC Glacier using XDA Premium App
em2drvr03 said:
Its not the bottons .....its the bottom of the phone itself
Sent from my HTC Glacier using XDA Premium App
Click to expand...
Click to collapse
One of my previous replacements had that problem. It was creaking between the plastic and chrome.
Just another problem to the plethora of defects that plagues this phone.
mackster248 said:
One of my previous replacements had that problem. It was creaking between the plastic and chrome.
Just another problem to the plethora of defects that plagues this phone.
Click to expand...
Click to collapse
I had a nice long chat with an escalations rep at htc. I told him about my 7 different phones and all the various defects, including this one.
I was very friendly and calm, and told him my reaction is wtf and that I'm losing faith in htc.
He was cool and listened attentively. Hopefully he passes this upstream.
Sent from my HTC Glacier using XDA Premium App
I had that exact same issue. It has something to do with the summer heat. It never did this in spring fall or winter. Idk.
Sent from my Green Sludge using XDA Premium App
Had that with my previous 4 mt4gs. Called tmobile and easy swap.
Sent from my HTC Glacier using XDA App
I've gone through about 5+ MT4G's. They all had some sort of issue. I guess the QC wasn't that good with this phone. I've gotten to the point where I just don't care anymore. As long as it functions correctly and doesn't look like total crap. Add to the fact that there's a good chance that the phone will eventually get scratched/dinged up. Glad I got insurance.
DADDYDC650 said:
I've gone through about 5+ MT4G's. They all had some sort of issue. I guess the QC wasn't that good with this phone. I've gotten to the point where I just don't care anymore. As long as it functions correctly and doesn't look like total crap. Add to the fact that there's a good chance that the phone will eventually get scratched/dinged up. Glad I got insurance.
Click to expand...
Click to collapse
That's pretty much my attitude too. I still take care of it, and by some people's standards I "baby it", but the quirks and obvious manufacturing flaws I just ignore now. The thing is, although some HTC phones have had problems (like the Incredible screens changing part way through production), the MT4G was a complete flop in the quality department. I wonder why.
TeeJay3800 said:
That's pretty much my attitude too. I still take care of it, and by some people's standards I "baby it", but the quirks and obvious manufacturing flaws I just ignore now. The thing is, although some HTC phones have had problems (like the Incredible screens changing part way through production), the MT4G was a complete flop in the quality department. I wonder why.
Click to expand...
Click to collapse
Yeah I asked the HTC rep outright, "What the hell is going on with your quality control? I'm not mad so much as puzzled."
He agreed with me.
Sent from my HTC Glacier using XDA Premium App
My misses just got her HTC ONE for her upgrade as she likes mine.
She got the black one and i noticed they still have issues with the speaker grills not sitting right.
Love my phone and its been great ( performance wise and no issues technically ) and she likes hers, but I'd have thought by now they'd have ironed out these silly issues.
She hasn't noticed it and it's gone straight into a case so she isn't bothered, I'm just surprised about this.
They're only issues if you allow them to be issues. Seriously, it's only a issue if the grill is hanging off lol
Quality control is quality control. Don't get me wrong. I love HTC. But they should get their **** together if they want to be world beaters.
Sent from my GT-N7105 using Tapatalk 4
Errare humanum est
To err is human. (but to err time after time..?)
>> Sent from the abyss <<
Theshawty said:
Errare humanum est
To err is human. (but to err time after time..?)
>> Sent from the abyss <<
Click to expand...
Click to collapse
Errare humanum est, perseverare diabolicum. Something like that i think.
Sent from my HTC One using Tapatalk 4
I'm also on my third HTC one. This one seems to be holding up pretty well though. Top speaker problems on the first 2.
Sent from my HTC One using Tapatalk 2
entreh which
He is kind of right.
When you pay for a phone that's this expensive, you should be allowed to ask for perfection.
Although i don't let it bother me, i still sometimes see the grill and wish they had fixed it.
I just got my second One and it's in worse shape than the first One. The first was actually pretty good, build wise, I exchanged it for the camera issue. Now I have a phone with a couple of build issues and the camera issue is still there. I shouldn't have returned my first One
TM-87 said:
He is kind of right.
When you pay for a phone that's this expensive, you should be allowed to ask for perfection.
Although i don't let it bother me, i still sometimes see the grill and wish they had fixed it.
Click to expand...
Click to collapse
There is no such thing as perfection, so it might be quite difficult for HTC to deliver.
Sent from my HTC One using XDA Premium 4 mobile app
TM-87 said:
He is kind of right.
When you pay for a phone that's this expensive, you should be allowed to ask for perfection.
Although i don't let it bother me, i still sometimes see the grill and wish they had fixed it.
Click to expand...
Click to collapse
Although I do understand where you are coming from, people put these phones together. Unless the people are perfect, there's no way the phone is gonna be perfect.
TBH, though, they're not that far off. They really aren't. I wouldnt mind but they done the hard part spot on, carve the aluminium etc etc.
It woudn't take all that much to fix the grill issue.
My phone does have a slightly rough edge to the screen and the speaker grill a the top has the gap a bit. I just think to myself, let them dry longer or, use better glue, or a bit more of it and apply some even pressure around the edges lol.
For a company that has build a damn good phone, it aint rocket science.
Xperia23 said:
TBH, though, they're not that far off. They really aren't. I wouldnt mind but they done the hard part spot on, carve the aluminium etc etc.
It woudn't take all that much to fix the grill issue.
My phone does have a slightly rough edge to the screen and the speaker grill a the top has the gap a bit. I just think to myself, let them dry longer or, use better glue, or a bit more of it and apply some even pressure around the edges lol.
For a company that has build a damn good phone, it aint rocket science.
Click to expand...
Click to collapse
The one is designed and manufactured to be as thin as possible. On top of that they also implemented their 'zero gap' design. If you read some of the teardown threads, it's assembled in a way that allows zero room for error. Taking into account the fact that most people who receive a One that they consider to be perfect don't usually post about it at all, I'd say the actual defects of the one are a much smaller percentage than they appear to be on XDA.
Where HTC really impresses me is the fact that they seem to be 100% willing to warranty any device with any build quality issue. Obviously they should, after advertising a premium device with no gap and superior build quality to plastic phones. However, what major companies should do, and what they really do are not always the same. They can not promise you a perfect phone, but they are willing to replace it until you receive on that satisfies you.
Where they fail, is with that replacement device. Any mass produced product is going to have defects, and some will make it past quality control, this is inevitable. But devices going to customers who have already sent in devices due to build quality issues should have added levels of quality control, to ensure no one gets two bad phone. That would save them a lot of negative publicity.
AT&T HTC M7ul
Baad Newz's InsertCoin 3.4-2
Flar2's Bulletproof 6.2
Just thought I'd update here. So far I'm going to be on my fourth warranty exchange in less than 3 weeks. The second I got had USB port issues. The one ingot today had this weird glue around the top speaker grill and the grill looked like it wasn't even on straight. And the top speaker didnt even work. The build quality was sub par. Not acceptable. Called right away and they are overnighting me another tomorrow. Hopefully this one is accetable. If not I'm done with HTC. Has anyone had some kind of glue type substance around the grills or where the gaps are. I mean why do they think they can send me this and call is acceptable. ?? Sorry I didn't like spending hours on the phone. Most of it was correcting and issue the first rep made by not even processing the order. Tmobile USA. Come on.
Sent from my HTC One using xda app-developers app
monkeypaws said:
Just thought I'd update here. So far I'm going to be on my fourth warranty exchange in less than 3 weeks. The second I got had USB port issues. The one ingot today had this weird glue around the top speaker grill and the grill looked like it wasn't even on straight. And the top speaker didnt even work. The build quality was sub par. Not acceptable. Called right away and they are overnighting me another tomorrow. Hopefully this one is accetable. If not I'm done with HTC. Has anyone had some kind of glue type substance around the grills or where the gaps are. I mean why do they think they can send me this and call is acceptable. ?? Sorry I didn't like spending hours on the phone. Most of it was correcting and issue the first rep made by not even processing the order. Tmobile USA. Come on.
Sent from my HTC One using xda app-developers app
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Dude I'm dealing with the same issue with tmobile, it's not htc it's tmobile sending out bad refurbished models I'm waiting on my third one and then I'm giving up. They don't seem to get it that the speaker grills have glue sticking out or it looks chipped inbetween the grill and plastic. If the new one I get is the same I'm going to take pictures and post all over tmobile support advising to people thats what tmobile calls acceptable. They suggested me going eip for a new phone, they just want money and don't seem to care that I paid in full for a faulty device, my defects didn't start showing up till after the first 30 days passed, and I bet they are going to lag on the update as well, situations like this make me hate these companies and there policies, they try to sound so cheerful over the phone but they don't understand that we don't deserve to be given broken devices over things we didn't break but sadly we can't do much to over power them they will just be like "again we are sorry for the inconvenience can we send you another" they make me sick
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ridearoundsolo said:
Dude I'm dealing with the same issue with tmobile, it's not htc it's tmobile sending out bad refurbished models I'm waiting on my third one and then I'm giving up. They don't seem to get it that the speaker grills have glue sticking out or it looks chipped inbetween the grill and plastic. If the new one I get is the same I'm going to take pictures and post all over tmobile support advising to people thats what tmobile calls acceptable. They suggested me going eip for a new phone, they just want money and don't seem to care that I paid in full for a faulty device, my defects didn't start showing up till after the first 30 days passed, and I bet they are going to lag on the update as well, situations like this make me hate these companies and there policies, they try to sound so cheerful over the phone but they don't understand that we don't deserve to be given broken devices over things we didn't break but sadly we can't do much to over power them they will just be like "again we are sorry for the inconvenience can we send you another" they make me sick
Sent from my HTC One using Tapatalk 4
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That sucks man. When I first opened the package I saw what at first looked like a scuff. Then I noticed it on both sides of the top speaker grill. I'd say that was the worst built phone I've ever seen. The grills didn't line up, the screen wasn't flush and it looked beat up around the sides. I've never had build issues with other phones. I agree with you. If this one today is bad I'll call customer loyalty and see what else they can get me. I'm not particularly picky but I'd have to be something within the same price range. I know they've offered alternative exchanges before. I think they try not yo as much anymore. 5$ every time you exchange adds up plus they charged me 7.99 for shipping of my charger that was defective. At the end of it all I'm going to see if they'll credit me.
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monkeypaws said:
That sucks man. When I first opened the package I saw what at first looked like a scuff. Then I noticed it on both sides of the top speaker grill. I'd say that was the worst built phone I've ever seen. The grills didn't line up, the screen wasn't flush and it looked beat up around the sides. I've never had build issues with other phones. I agree with you. If this one today is bad I'll call customer loyalty and see what else they can get me. I'm not particularly picky but I'd have to be something within the same price range. I know they've offered alternative exchanges before. I think they try not yo as much anymore. 5$ every time you exchange adds up plus they charged me 7.99 for shipping of my charger that was defective. At the end of it all I'm going to see if they'll credit me.
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Customer loyalty? Haven't tried that yet, I'm not too picky either but yea these refurbished models are just horrible how do I get to customer loyalty?
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ridearoundsolo said:
Customer loyalty? Haven't tried that yet, I'm not too picky either but yea these refurbished models are just horrible how do I get to customer loyalty?
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Customer loyalty are the reps that you get transfered to when you want to cancel . they will do almost anything to keep you with the company. They are traditionally called retention but Tmobile calls then customer loyalty. I've had them send me a brand new phone just to keep my business. Although it depends on how long you've been a customer, and I've you have credits given in the past. I used to work for Tmobile years and years ago and used to shadow these guys from time to time.
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monkeypaws said:
Customer loyalty are the reps that you get transfered to when you want to cancel . they will do almost anything to keep you with the company. They are traditionally called retention but Tmobile calls then customer loyalty. I've had them send me a brand new phone just to keep my business. Although it depends on how long you've been a customer, and I've you have credits given in the past. I used to work for Tmobile years and years ago and used to shadow these guys from time to time.
Sent from my HTC One using xda app-developers app
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I haven't had any credits, and I've been a customer for two years but yea I've heard of retention, well I will try them if the next one is faulty again, I really don't want a different device but this stuff is just ridiculous, I have screen lift and a tiny screen leak that htc told me to be dangerous plus the camera issue
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ridearoundsolo said:
I haven't had any credits, and I've been a customer for two years but yea I've heard of retention, well I will try them if the next one is faulty again, I really don't want a different device but this stuff is just ridiculous, I have screen lift and a tiny screen leak that htc told me to be dangerous plus the camera issue
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Im supposed to get mine today. Hopefully its acceptable enough for me to keep. Yeah I'd hate a different device also. There was a reason I chose this over sgs4.
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Update: finally got my replacement in the mail. I'd have to say they really worked on getting me a zero gap device. Everything is aligned. No glue stocking out of the grills. No problems with the buttons. No gaps at all. Software is also running great. I was gonna call right away again if there were issues but I'm actually shocked they came through. Now to see how fast they can get 4.3 out.
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