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Hi all,
my hero crashed every now and then, i'm not sure what causes this. This really annoys me, because taking out the hero battery is a hassle. It happens like this:
- hero is in sleep mode for some time
- i can't wake it up anymore, doesn't react to any hardware button input. Screen stays black.
- i can't softreset
- only taking the battery out will help out.
Now i want to know who the culprit is, and use a logfile app. My problem is following:
will the logfile app help me at all, AFTER the crash has occured and i reboot the phone? Will the logfile have entries from BEFORE the last startup, or is everything lost by rebooting my device?
Thanks,
shahpur
Shahpur, I have this problem and when I called HTC Europe they said they have never heard of this happening. You press every button and nothing happens. You don't know it's off because the screen is in sleep anyway!! And like you the only thing that gets the phone back is taking the battery out. And then it comes on again. I initially took sim and battery out when it happened, but after it's happened a few times I now know you only need to take the battery out which is a pain, because no buttons will wake the phone when it dies. They said it is probably a hardware problem and not software so a reset or upgrade of ROM will not make any difference and want about 3 or 4 weeks to repair phone, which is not even 2 months old.
Has anyone else had this problem yet? The phone just dies until you take battery out.
I've done 2 factory resets but nothing helps, and I don't want to send it back for a repair.
How often does yours do this?
hmm i would say it happens sporadically every now and then, maybe once a week or so.
But this is definetly not an hardware issue. If the OS fails to respond after getting into sleep mode, i can't imaging that this is a hardware fault which works flawlesss otherwise. I never had any problems with the hardware buttons when working with the device so i think this has to be software od OS related...i have a lot of 3rd party apps and i think it has to do with them...
I will not send my device back because:
you cant easily reproduce this bug, so i'm pretty sure that the repair center will not be able to reproduce and fix this issue. Therefore you might get the same device back, or another device which may also have any other problem like dead pixels, LED problems and so on.
Since my hero is working perfectly and has no other issues besides this annoying bug, i will wait for the next android update and hope that this will help the system get more stable...
well they said I was the only one that reported it and as I am in the UK and you are in Germany I doubt this is true. But I would be interested to hear if anyone else has reported this issue. It's really annoying, I get it every few days, and on Monday twice in one day. It's not where I am as it has happened in 3 different locations, but I don't have any 3rd party apps, or any apps downloaded, so it is not that I'm sure. Have you done the new update and had the problem since then as well as before the update?
i think i had the issue already with the old firmware, and the new firmware didn't fix it too. My device also crashed twice yesterday...
interesting to see that your device crashes without any 3rd party apps...so i think the best way to dig deeper, is to check the logfiles.
hope somebody can answer my logfile app question, so i can find out what was the last task before the device crashed.
Yep, there are no added apps on mine, yet........ So, don't worry about them, It's the phone that you and I have. But we are in the minority. I was offered a reconditioned by Orange, but I don't want a second hand phone with more problems like you say
Just as a matter of interest, what happens if you call the phone when it is in this state?
Regards,
Dave
Well it's dead/off, so answerphone......
Sorry to bump this thread, but I am also having the same issue. Did anyone manage to resolve this issue?
Me too!
I'm having the same issue and it seems to be happening more often. I have sent an email to HTC but no reply yet.
Any fixes?
Mine is a SIM free purchase from Play.com
in my case it was most definetly a 3rd party app which caused the crashes. Since i have like 40 apps installed i'm not sure anymore which one was the culprit, but it seems like i have either uninstalled the app or a recent update fixed the problems.
i didn't get any freeze for many weeks now.
HTC Reply
Got an email back from HTC advising a Hard Reset. Did this last night and no more crashes so far. Fingers crossed
I've reset mine maybe 4 times in 4 months, but I still get this problem
Any update from anyone on this little running saga of the invisible offs?
im sry for posting another topic, went through all other topics and none helped me, my x10 has been rebooting randomly alot, never did when i first got it
it restarts when im using edge while browsing the internet, restarts sometimes during games, restarts when calling someone and ALOT when i use it when its plugged
i tried so far flashing it from SEUS, removing apps, playing around with settings
its a problem so big for me im concidering changing phones, and returning the x10 to a shop or sending it for warranty arnt options for me
I think it's the phone running out of Ram because your having too much stuff open
Sent from my X10a using XDA App
corruptfate said:
I think it's the phone running out of Ram because your having too much stuff open
Sent from my X10a using XDA App
Click to expand...
Click to collapse
no, usually happens after it just booted while doing a random action
Probably time to back up your apps and wipe things out. Also, defrag your SD card because a few times mine became amazingly fragmented.
You could back track and try figuring out what app or what change had caused this but for the same amount of effort you can start fresh. I routinely wipe things out. I do it partially because if you only do a few reformats every now and again it becomes a daunting, intimidating task where you fear losing important info, etc.. just my two cents.
Mine is doing it too, while I have almost no extra applications installed and I don't use timescape and very rarely mediascape.
Just laying on my desk when suddenly the display lights up and the phone says simcard locked (asking for my pincode).
Happens approx. once every 1-2 days, and sometimes a short time after I reboot.
I never noticed it in the almost 6 months I have this phone, until I plugged in a new simcard with the pincode request active
Sent from my X10i using XDA App
Reseating the SIM and SD card can definitely help too. But I've personally used the same SIM cards for years without challenges on the network or with my phones. Sometimes you get a dud or some dust in there.
I like using Hot Reboot to reboot my phone from time to time as well. I don't do it too often because I like to see how long my battery lasts, but it helps out a ton. Much better than killing tasks. I only do that before putting my phone to sleep for a long time, just in case some stray apps don't close or trick WiFi into staying on, etc.
My phone seems to be rebooting much more when I plug in to charge (while on the phone or having the earphones plugged in) . . . Its really annoying. Last night just trying to talk to my girlfriend it rebooted about.. 7 times? Less than 30 minutes. That is very frustrating. . I'll go home later and try to defrag the card and maybe the sim and such. I'll see what happens.. if it keeps up I might just have to go back to the storm1 until 2.1 comes out. Hopefully that'll fix this rebooting problem..
Sighx said:
My phone seems to be rebooting much more when I plug in to charge (while on the phone or having the earphones plugged in) . . . Its really annoying. Last night just trying to talk to my girlfriend it rebooted about.. 7 times? Less than 30 minutes. That is very frustrating. . I'll go home later and try to defrag the card and maybe the sim and such. I'll see what happens.. if it keeps up I might just have to go back to the storm1 until 2.1 comes out. Hopefully that'll fix this rebooting problem..
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Click to collapse
same here, its a perfect phone i and i dnt mind anything in it but the reboot problem, cuz i already have a couple of deals lined up to sell it and if the prob isnt fixed any time soon im gonna take the plunge and sell it
it is a hardware failure. If you smell the back (behind the cover) u smell something burning. it will hapen more often and than you have to take it to a repair center where they can fix it under warrenty. They are repairing mine right now.....
I have same issue in HK & got replace mainboard but still got error restart.
Finally they change a new X10i to me beside they need me keep my old back cover!
My friend has got the same issue and the phone was sent back with the same problem again. In return we sent it back again to sony and we received a new phone
I wonder if the restarting could be related to wifi,
I didn't enable the wifi for about 2 weeks now and it didn't reboot once.
Just leaving 3g network on for the moment.
get your x10 replaced with its motherboard. i had to threaten legal action just to get the restart loop fixed.
its a very common problem with a faulty batch or with the phone itself. you can check all the complaints here
talk dot sonyericsson dot com/message/24287
mmk92 said:
im sry for posting another topic, went through all other topics and none helped me, my x10 has been rebooting randomly alot, never did when i first got it
it restarts when im using edge while browsing the internet, restarts sometimes during games, restarts when calling someone and ALOT when i use it when its plugged
i tried so far flashing it from SEUS, removing apps, playing around with settings
its a problem so big for me im concidering changing phones, and returning the x10 to a shop or sending it for warranty arnt options for me
Click to expand...
Click to collapse
m8 i had exactly the same problem first the restart was just randomly and then the START became random i mean when i boot my phone it restarted itself over and over again so i turn it off and leave it to rest then when i switch it on again i was able to use it about 30 min and then the restarting session comes back again and i wasnt even able to log in to Android OS . The device just reached Sonny Ericsson logo and restart .SO i gave it back to the shop i bought it from and after few days they gave me new one coz it was some hardware issue they couldnt fix that was the only way to repair it for me.
P.s. 1st i bought black xperia but they gave me white cant be more happy coz i wanted white when i first went to the shop but they ware all sold ..
I think it happens when the phone gets too hot. check the back of your phone and feel it it is overly warm, I know my phone has rebooted sometimes when I have been doing cpu intensive tasks and multitasking or using the gps for a while. This happened with my g1 as well.
Are you using a Task Killer? If so, do NOT kill the Backup and Restore application on the phone and see if that resolves your problem.
I know it sounds strange, but I was having a similar issue where my phone would randonly restarted. It only started to happen after I did a firmware upgrade that installed the Backup and Restore feature (I'm on Rogers). Once I stopped killing the app, my problems stopped.
For mine it was GPS. Disabling GPS stops rebooting the phone.
bad chipset... return to se.
Before I tried all the other MODs, especially Froyo ROMs, everything works fine.
After trying and flashing and downloading and ... my GPS will now work for nearly 30 mins or equal to kilometers driven and then reboots or GPS signal lost
It needs to cool down or the timeframe will be shorter just after the reboot. To turn GPS on/off will not work.
I tried everything in any possible combination:with and without backcover; car charger; Navigon, MAPs; reflashed back to 2.1 Stock; formatting SDCard; changed SDCard - problem remains
I wouldn't say that it's the cover will be hot..yes warm, but that's all.
My problem is, that there is a little crack on the touchscreen on the upper left side, so I guess SE will not replace my generic full-paid handset.
I still have this problem lately, and it is right out of warranty, so i am stuck with this phone.
I check with robbers (rogers) if i can get another phone cheaper... heck they are selling me old smart phones more expensive then the market.
I think i am through with Sony ericsson, phone is nice but their choice of manufacturers are horrible.
Seriously, Sony deserve to be hacked and deserve to lose billions.
Anyone else haveing issues with the mytouch 4g??? Mine the bluetooth works half the time it slows down loses signal. Mine messes up so bad I want to smash it. I have to restart it to make a call most of the time. I am going to restore it right now hopefully it will fix it. BUt honestly it randomly will loose service completly and the bluetooth will drop and I will Have to restart the phone to get it to work. Just trying to see if anyone ese was having problems with this phone.
hey i just posted on the reboot thread but definately a yes mine crashes to removing battery and also restarts constantly maybe a bad batch but bought it 2 days ago taking it back for replacement
Mine works fine.. I have none of those issues with mine...
Aloha from beautiful Hawaii
On my second mt4g with all the same problems
Sent from my HTC Glacier using XDA App
just to thro thbis in this new mt4g wont even boot up now the screen lights a bit but that is all i think i might just skip the new one and hope a dual cre shows up in the next 10 days lol sad because this could have been a very cool phone
freezes when playing music
mines freezes and crashes when listening 2 slacker..thinkin bout returnin it also
No problem with my mt4g. From time to time i get app crash but that about it.
They need to come out with an update to the phone I think for shure
Mine have the same problem, the phone so slow, lag, and some time I can't even drag the screen down to take the call.
it is suck that I can't return or exchange right now. hope somebody can come up with a fix. I having all this since I installec the OTA update.
I have my new one one the way so we will see now .
very cool hopefully not a reject lol this is a killer phone and has a heavy nice feel to it just wish i wud not have had problems with it ..just hang in there dragon eViL or someonr will fix u up with gingerbread soon
I had an issue where after turning off bluetooth would cause phone to reboot, but since rooting my phone I have not had any problems since.
Whatnissan said:
Anyone else haveing issues with the mytouch 4g??? Mine the bluetooth works half the time it slows down loses signal. Mine messes up so bad I want to smash it. I have to restart it to make a call most of the time. I am going to restore it right now hopefully it will fix it. BUt honestly it randomly will loose service completly and the bluetooth will drop and I will Have to restart the phone to get it to work. Just trying to see if anyone ese was having problems with this phone.
Click to expand...
Click to collapse
I was getting random reboots. Did a full restore the other day and haven't had problems since then.
I met the auto restart issue by several times on my Omnia7.
It occures sometime on IE and marketplace data loading. When the IE / Marketplace is getting data from web through Wifi / 3G, it hangs for about 2-3 second and then the phone restart / reboot automatically. It's much easier to happen when loading a large size web page in IE.
Does anyone have met this kind of issue or know the reason?
Thanks.
restart phone
bestija said:
restart phone
Click to expand...
Click to collapse
Thanks for reply. The issue is it restart the phone automatically, not only the application itself.
remove battery
No anyone other meets this issue? Then I doubt it's not because of software but hardware
remyc said:
No anyone other meets this issue? Then I doubt it's not because of software but hardware
Click to expand...
Click to collapse
Turn phone off and remove battery for 10s min. Then start the phone again. If problems continue and you have a Samsung or carrier support center near you, make them update the firmware to a new one and see if problem is solved.
Necroman_AI said:
Turn phone off and remove battery for 10s min. Then start the phone again. If problems continue and you have a Samsung or carrier support center near you, make them update the firmware to a new one and see if problem is solved.
Click to expand...
Click to collapse
Thanks for help. It doen't happen so frequently. I've done phone reset and also flashed it into another rom. But the issue is still there.
I've just update it into the new 7008 OS by Zune software yesterday. Hope it could be resolved.
It happened to me once. Just once. FYI, been using this phone for 2 months and it only happened once
Happens to me sometimes on HD7. Not on the Omnia 7 though
It seems not only IE and market place. I met it again yesterday that one app which uses Map control made it crash with Wifi connection. I think that might be because of some data receiving problem on Wifi part.
I've had this happen once since I had the phone in November last year. It was in marketplace, the phone froze and then rebooted itself. This was last week.
I have not installed the update. Like I say this is the first time it's ever happened.
It is most definitely firmware related.
I sent my phone to repair (SIM card reader broken), and they flashed an unbranded rom on it(that was an unexpected extra) and the JK1 firmware. Now I don't have random restarts anymore.
It happened to me twice Yesterday. My omnia runs the 7008 firmware.
I changed my SIM card and hope the problem will no longer appear.
Do you solve this problem in the meantime?
-edit-
Xylias said:
It is most definitely firmware related.
I sent my phone to repair (SIM card reader broken), and they flashed an unbranded rom on it(that was an unexpected extra) and the JK1 firmware. Now I don't have random restarts anymore.
Click to expand...
Click to collapse
Your comment makes me believe the problem is SIM-card related. I've heard of phones randomly rebooting by faulty SIM-cards. I know HTC's problem is mostly mainboard related. Sure do hope it's not a hardware failure. I'll try it for another week or so. If it happens again I'll send it for repair.
I have the same problem. I just have a new Omnia 7 from repair, and the new one already rebbot 3 times since yesterday!
Any idea why?
Is your omnia 7 warm? If it's warm, you must to change your CPU, your cpu is overheat.
Problem will go away. It costs about $75.
I suffer reboots
I suffer from the rebooting problem, sometimes randomly reboots when accessing data (3G also). Well, I believe this is when it happens as it happens a lot!
There have been occasions where the phone gets stuck rebooting and sits with the Samsung Omnia 7 splash screen for ages before powering down; or reboots in a loop.
I tried updating the bootloader with Samsungs tool (after putting the phone in download mode), I've since tried flashing different ROMs and non of them have fixed it.
Currently using:
Phone: I8700XXKB3
PDA:I8700XXKB2
CSC:I8700XENJK1
OS Version 7392
It's so frustrating, it's been to a Samsung 'repair centre' but they just seemed to factory reset it and claimed it was fixed. Next step is send it back to Samsung and hope they fix or replace it for me.
VERY annoying as I cannot use the phone at times when I'm out which is worrying.
I was listening to music, browsing facebook and doing several thing at once with case cover on; then i took off phone from cover and it was very hot, so i supposed it was a over heat problem...
it just happened once for me
I tested this with the SIM in my phone and the SIM out of my phone. It made no difference - I received random restarts in both cases.
It's definitely software related though, as I never received these crashes before upgrading to Mango RTM. Not saying it is Mango, but maybe something to do with the firmware installed in the process of upgrading?
I am really hoping that the official Samsung upgrade to Mango includes new firmware and that it fixes the issue. If not I'm getting rid of this phone, I don't want a phone with features I can't even use. I got a full phone crash the other day when just trying to view a map.
I have it also it only happens when I search websites with the Bing search button. I search websites that I already know that exist and even trough the phone is connected (most of time via Wifi) it shows no results and then restarts. I think any ROM replacement will fix it as I have tried them all without success.
Definetly the issue has something to do with Bing services
Hi I had some random reboots but just a few ones like maybe 3 or 4 in 6 months but since I installed Mango beta, it starts to reboot randomly like you on IE or marketplace but removing the battery a few minutes used to fix this.
I thought it was firmware problem so I flashed it with a lot of different firmwares ( now i have KC1 ) but It didn't solve the problem even worst, now my Omnia 7 is stuck in a boot loop.
I suceeded to make it work for a few hours playing games or using bing maps after puting the phone in the fridge for a few minutes. Now the phone wont charge because of bootlooping so even the "fridge fix" doesn't work. Maybe I will try to change the battery but here in france it's really hard to find Omnia 7 stuffs. Maybe its firmware problem because my phone dont look so hot but it acts like overheat problem. Maybe trying to calibrate the temperature sensor by diagnosis if someone knows how to. I'm ok to try it =)
If someone can give us the normal temperature of their omnia 7 maybe we can compare and try to find the solution.
Thanks for reading my bad english ! =D
Just a general question, but as time goes on and more updates / firmwares are released is anyone else finding their phone becoming more and more un-usable?
When I first had mine back in November last year it was perfect... no problems at all.
It's slowly got worse and worse to the point where I now have the following problems...
1) Data connection randomly drops needing a soft-reset. (yesterday I had to reset my phone around 5 times - stupidly annoying)
2) In dark condtions photos randomly turn out with coloured horizontal lines across them
3) Battery meter messes itself up after a soft-reset (combined with the need to keep resetting my phone due to the data connection this is massively annoying)
4) My bluetooth used to work fine - Now it will only work reliably if WiFi is turned off.
5) Volume is stupidly quiet now when playing music through an Aux Input.
6) After a soft-reset sometimes the phone just hangs with a black screen showing the battery meter - battery pull then required.
This is just off the top of my head at the moment. I never used to have problems like this. It seems every time I get an updated firmware I get new problems.
I've tried a hard-reset and this hasn't helped.
I love the WP7 software but this phone is beginning to drive me mad, such a shame since hardware wise it is great. I know i'm not alone with feeling Samsung have an ability to mess up the software side of things. Sadly I guess this means I'll look to Nokia next year when I can upgrade.
It's not just you. I wish more people complained to Samsung though, so that maybe we could see some improvement.
Not very helpful but no problems with mine on Orange UK.
Tone_ said:
Not very helpful but no problems with mine on Orange UK.
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Click to collapse
Nah, It's good to know there are some of us out there with functioning models
Also nice to know you're on Orange UK as i've been offered a warranty replacement for this data connection issue I hadn't yet taken up as i believe it to be software related.
If you're running the latest release of the OS then it may be worth giving it a go.
Freypal said:
4) My bluetooth used to work fine - Now it will only work reliably if WiFi is turned off.
Click to expand...
Click to collapse
This NEVER worked. It's bloody pathetic.
Oooh it's like a game. I had a new problem yesterday. Related to my battery meter woes.
Phone had at least 60% charge, it started to think it had none so wouldn't boot up. Just got stuck in a loop of boot up - instantly power off.
I also had problems with WiFi after mango update but after soft reset everything is working fine except sometimes I can`t connect to an open WiFi network.
Anyone noticed the same problem?
AnnihilatorSC said:
This NEVER worked. It's bloody pathetic.
Click to expand...
Click to collapse
Same for me on this one. I'm on my second Omnia 7, which is about to get sent away to be told it's not fixable and be replaced so I'll be on my third phone
Going to get rid of it as soon as possible and get a Lumia 800.
same here...
Im with T-Mobile UK and i have found the same issue...never thought about it until I read your post though.
I too am finding myself resetting my phone more and more often...also another thing I have found is that it doesn't recognise when to switch to WiFi sometimes instead of 3G...i.e. when 3G is non-existent...very annoying I have to go and turn off the data connection to get it work properly...
i've just made some volume changes and I think it has helped with the headphones although it still isn't great...
I however am scared to return the phone as I dropped it in water and got it out very quickly...so it may have triggered the water seal thingy
Im not due an upgrade until Oct 2012....so I might have to just wait it out :s
I'm having trouble too with a 3 Mobile UK, unbranded latest firmware Omnia7.
Little bit temperamental on rare occasions. Like Freypal data doesn't always want to connect and sometimes it is randomly freezing or only showing the topbar with the battery. Need to pull out the battery to sort it.
On a side note, not connecting to WiFi when in a locked state is really annoying. Have to manually check for emails, WhatsApp etc.
No problems at all for me, only problem i have is Podcaast Pro app is likly to craash now and then, but its the devs fault.
Im having a unlocked, German Omnia 7, 16GB version, flashed to the only local ROM in Sweden from 3 and used with the same operator, and its been great ever since. My problem nowadays is i drop my phone often so when the battery falls out i have to restart, coming from 2-3 Omnia 7 its a lovly life to have it functioning normal, great phone.
Well, im a happy camper, but i noticed Omnia 7 generally working worse over time, mostly the first month is the time frame to discover problems, and if you flash a new rom, this can be the case again, one new month before you feel like tearing our hair, and it´s only connectivity issuess. Changing carrier and ROM fixed everything for me, so no matter how great, the carrier do matter in the choise of a Omnia 7, even if you think you fixed it. Dont know if it appy to you guys, but another Omnia 7 working incridble great here. Glossnas update and all, and it cant be found anymore so...im happy, hope you guys get to be that also.
I'm now on my second Omnia after a warranty replacement for the data connection problem.
New phone -
1) It still loses the data connection, although much less frequently than before.
2) Dark photos i think are now working properly
3) Battery meter still messes up. Must be a fault with the battery itself.
4) Touch wood - Bluetooth now seems ok ...
5) Haven't tried auxiliary volume yet
6) Haven't had a problem with it just displaying the status bar after a soft reset, however if the battery is out for any period of time and i boot the phone up. On the first boot data won't work. I need to soft reset it once for it to initiate.
So in summary - New phone, some old problems fixed. Some new ones. Some the same.