Database Users

Hero crashes every now and then, how to use logfile apps to check reason?

Hi all,
my hero crashed every now and then, i'm not sure what causes this. This really annoys me, because taking out the hero battery is a hassle. It happens like this:
- hero is in sleep mode for some time
- i can't wake it up anymore, doesn't react to any hardware button input. Screen stays black.
- i can't softreset
- only taking the battery out will help out.
Now i want to know who the culprit is, and use a logfile app. My problem is following:
will the logfile app help me at all, AFTER the crash has occured and i reboot the phone? Will the logfile have entries from BEFORE the last startup, or is everything lost by rebooting my device?
Thanks,
shahpur

Shahpur, I have this problem and when I called HTC Europe they said they have never heard of this happening. You press every button and nothing happens. You don't know it's off because the screen is in sleep anyway!! And like you the only thing that gets the phone back is taking the battery out. And then it comes on again. I initially took sim and battery out when it happened, but after it's happened a few times I now know you only need to take the battery out which is a pain, because no buttons will wake the phone when it dies. They said it is probably a hardware problem and not software so a reset or upgrade of ROM will not make any difference and want about 3 or 4 weeks to repair phone, which is not even 2 months old.
Has anyone else had this problem yet? The phone just dies until you take battery out.
I've done 2 factory resets but nothing helps, and I don't want to send it back for a repair.
How often does yours do this?

hmm i would say it happens sporadically every now and then, maybe once a week or so.
But this is definetly not an hardware issue. If the OS fails to respond after getting into sleep mode, i can't imaging that this is a hardware fault which works flawlesss otherwise. I never had any problems with the hardware buttons when working with the device so i think this has to be software od OS related...i have a lot of 3rd party apps and i think it has to do with them...
I will not send my device back because:
you cant easily reproduce this bug, so i'm pretty sure that the repair center will not be able to reproduce and fix this issue. Therefore you might get the same device back, or another device which may also have any other problem like dead pixels, LED problems and so on.
Since my hero is working perfectly and has no other issues besides this annoying bug, i will wait for the next android update and hope that this will help the system get more stable...

well they said I was the only one that reported it and as I am in the UK and you are in Germany I doubt this is true. But I would be interested to hear if anyone else has reported this issue. It's really annoying, I get it every few days, and on Monday twice in one day. It's not where I am as it has happened in 3 different locations, but I don't have any 3rd party apps, or any apps downloaded, so it is not that I'm sure. Have you done the new update and had the problem since then as well as before the update?

i think i had the issue already with the old firmware, and the new firmware didn't fix it too. My device also crashed twice yesterday...
interesting to see that your device crashes without any 3rd party apps...so i think the best way to dig deeper, is to check the logfiles.
hope somebody can answer my logfile app question, so i can find out what was the last task before the device crashed.

Yep, there are no added apps on mine, yet........ So, don't worry about them, It's the phone that you and I have. But we are in the minority. I was offered a reconditioned by Orange, but I don't want a second hand phone with more problems like you say

Just as a matter of interest, what happens if you call the phone when it is in this state?
Regards,
Dave

Well it's dead/off, so answerphone......

Sorry to bump this thread, but I am also having the same issue. Did anyone manage to resolve this issue?

Me too!
I'm having the same issue and it seems to be happening more often. I have sent an email to HTC but no reply yet.
Any fixes?
Mine is a SIM free purchase from Play.com

in my case it was most definetly a 3rd party app which caused the crashes. Since i have like 40 apps installed i'm not sure anymore which one was the culprit, but it seems like i have either uninstalled the app or a recent update fixed the problems.
i didn't get any freeze for many weeks now.

HTC Reply
Got an email back from HTC advising a Hard Reset. Did this last night and no more crashes so far. Fingers crossed

I've reset mine maybe 4 times in 4 months, but I still get this problem
Any update from anyone on this little running saga of the invisible offs?

Calling Glitch

I am fully aware I'm using essentially a hand held PC and shouldnt expect it to be as quick calling as a phone only device. However I'm getting a nasty glitch that lasts 10-15 seconds every time I try to call someone. I did the PRL trick and am currently unrooted with the new update. Not sure what is causing this but any help would be great!
Amazing being able to interact with developers....so glad I came across this site.
Thanks guys

Is nobody else lagging at all on calls?

No lag here.

every time some1 calls me i have to wait 3-5 sec to say hello bcuz they never here me the first time

Gf has that glitch on N1. It's due to bad reception, it seems.

x10 restarting alot

im sry for posting another topic, went through all other topics and none helped me, my x10 has been rebooting randomly alot, never did when i first got it
it restarts when im using edge while browsing the internet, restarts sometimes during games, restarts when calling someone and ALOT when i use it when its plugged
i tried so far flashing it from SEUS, removing apps, playing around with settings
its a problem so big for me im concidering changing phones, and returning the x10 to a shop or sending it for warranty arnt options for me

I think it's the phone running out of Ram because your having too much stuff open
Sent from my X10a using XDA App

corruptfate said:
I think it's the phone running out of Ram because your having too much stuff open
Sent from my X10a using XDA App
Click to expand...
Click to collapse
no, usually happens after it just booted while doing a random action

Probably time to back up your apps and wipe things out. Also, defrag your SD card because a few times mine became amazingly fragmented.
You could back track and try figuring out what app or what change had caused this but for the same amount of effort you can start fresh. I routinely wipe things out. I do it partially because if you only do a few reformats every now and again it becomes a daunting, intimidating task where you fear losing important info, etc.. just my two cents.

Mine is doing it too, while I have almost no extra applications installed and I don't use timescape and very rarely mediascape.
Just laying on my desk when suddenly the display lights up and the phone says simcard locked (asking for my pincode).
Happens approx. once every 1-2 days, and sometimes a short time after I reboot.
I never noticed it in the almost 6 months I have this phone, until I plugged in a new simcard with the pincode request active
Sent from my X10i using XDA App

Reseating the SIM and SD card can definitely help too. But I've personally used the same SIM cards for years without challenges on the network or with my phones. Sometimes you get a dud or some dust in there.
I like using Hot Reboot to reboot my phone from time to time as well. I don't do it too often because I like to see how long my battery lasts, but it helps out a ton. Much better than killing tasks. I only do that before putting my phone to sleep for a long time, just in case some stray apps don't close or trick WiFi into staying on, etc.

My phone seems to be rebooting much more when I plug in to charge (while on the phone or having the earphones plugged in) . . . Its really annoying. Last night just trying to talk to my girlfriend it rebooted about.. 7 times? Less than 30 minutes. That is very frustrating. . I'll go home later and try to defrag the card and maybe the sim and such. I'll see what happens.. if it keeps up I might just have to go back to the storm1 until 2.1 comes out. Hopefully that'll fix this rebooting problem..

Sighx said:
My phone seems to be rebooting much more when I plug in to charge (while on the phone or having the earphones plugged in) . . . Its really annoying. Last night just trying to talk to my girlfriend it rebooted about.. 7 times? Less than 30 minutes. That is very frustrating. . I'll go home later and try to defrag the card and maybe the sim and such. I'll see what happens.. if it keeps up I might just have to go back to the storm1 until 2.1 comes out. Hopefully that'll fix this rebooting problem..
Click to expand...
Click to collapse
same here, its a perfect phone i and i dnt mind anything in it but the reboot problem, cuz i already have a couple of deals lined up to sell it and if the prob isnt fixed any time soon im gonna take the plunge and sell it

it is a hardware failure. If you smell the back (behind the cover) u smell something burning. it will hapen more often and than you have to take it to a repair center where they can fix it under warrenty. They are repairing mine right now.....

I have same issue in HK & got replace mainboard but still got error restart.
Finally they change a new X10i to me beside they need me keep my old back cover!

My friend has got the same issue and the phone was sent back with the same problem again. In return we sent it back again to sony and we received a new phone

I wonder if the restarting could be related to wifi,
I didn't enable the wifi for about 2 weeks now and it didn't reboot once.
Just leaving 3g network on for the moment.

get your x10 replaced with its motherboard. i had to threaten legal action just to get the restart loop fixed.
its a very common problem with a faulty batch or with the phone itself. you can check all the complaints here
talk dot sonyericsson dot com/message/24287

mmk92 said:
im sry for posting another topic, went through all other topics and none helped me, my x10 has been rebooting randomly alot, never did when i first got it
it restarts when im using edge while browsing the internet, restarts sometimes during games, restarts when calling someone and ALOT when i use it when its plugged
i tried so far flashing it from SEUS, removing apps, playing around with settings
its a problem so big for me im concidering changing phones, and returning the x10 to a shop or sending it for warranty arnt options for me
Click to expand...
Click to collapse
m8 i had exactly the same problem first the restart was just randomly and then the START became random i mean when i boot my phone it restarted itself over and over again so i turn it off and leave it to rest then when i switch it on again i was able to use it about 30 min and then the restarting session comes back again and i wasnt even able to log in to Android OS . The device just reached Sonny Ericsson logo and restart .SO i gave it back to the shop i bought it from and after few days they gave me new one coz it was some hardware issue they couldnt fix that was the only way to repair it for me.
P.s. 1st i bought black xperia but they gave me white cant be more happy coz i wanted white when i first went to the shop but they ware all sold ..

I think it happens when the phone gets too hot. check the back of your phone and feel it it is overly warm, I know my phone has rebooted sometimes when I have been doing cpu intensive tasks and multitasking or using the gps for a while. This happened with my g1 as well.

Are you using a Task Killer? If so, do NOT kill the Backup and Restore application on the phone and see if that resolves your problem.
I know it sounds strange, but I was having a similar issue where my phone would randonly restarted. It only started to happen after I did a firmware upgrade that installed the Backup and Restore feature (I'm on Rogers). Once I stopped killing the app, my problems stopped.

For mine it was GPS. Disabling GPS stops rebooting the phone.

bad chipset... return to se.

Before I tried all the other MODs, especially Froyo ROMs, everything works fine.
After trying and flashing and downloading and ... my GPS will now work for nearly 30 mins or equal to kilometers driven and then reboots or GPS signal lost
It needs to cool down or the timeframe will be shorter just after the reboot. To turn GPS on/off will not work.
I tried everything in any possible combination:with and without backcover; car charger; Navigon, MAPs; reflashed back to 2.1 Stock; formatting SDCard; changed SDCard - problem remains
I wouldn't say that it's the cover will be hot..yes warm, but that's all.
My problem is, that there is a little crack on the touchscreen on the upper left side, so I guess SE will not replace my generic full-paid handset.

I still have this problem lately, and it is right out of warranty, so i am stuck with this phone.
I check with robbers (rogers) if i can get another phone cheaper... heck they are selling me old smart phones more expensive then the market.
I think i am through with Sony ericsson, phone is nice but their choice of manufacturers are horrible.
Seriously, Sony deserve to be hacked and deserve to lose billions.

hitting the phone reboots and random freeze

so i'm a new fascinate user and not even 1 month in, i noticed my phone randomly reboots. as days pass, it looks like it's getting a lot more frequent. i also noticed that when i tap or hit my phone little hard, it reboots? is this common? i'm not rooted yet(just waiting for the gingerbread) or done anything to my phone yet. just recently updated to 2.2.1 and installed a sd card but that couldn't be it right? also calls get dropped a lot.
please help

No this not common, exchange it for a new one

Yep...sounds like a hardware problem. Take it back and get a new one
Swyped via Tapatalk

yeah i did a factory reset and didn't install anything. left bare stock and still when i "slap" the phone down to my palm, it reboots.
thanks all
please close this thread

Might be the battery.
Sent from my SCH-I500 using XDA App

Anybody else getting random reboots?

So this started happening only 2 days after getting my G2. Basically my phone reboots randomly whenever I unlock the lock screen. It doesn't happen every time, but it happens often enough that it really bugs me and I'm considering factory reset, but I dont want to lose my info and have the reboots still continue

alexdagreat said:
So this started happening only 2 days after getting my G2. Basically my phone reboots randomly whenever I unlock the lock screen. It doesn't happen every time, but it happens often enough that it really bugs me and I'm considering factory reset, but I dont want to lose my info and have the reboots still continue
Click to expand...
Click to collapse
Not a single one in 10 days. Are you rooted?

I am too
alexdagreat said:
So this started happening only 2 days after getting my G2. Basically my phone reboots randomly whenever I unlock the lock screen. It doesn't happen every time, but it happens often enough that it really bugs me and I'm considering factory reset, but I dont want to lose my info and have the reboots still continue
Click to expand...
Click to collapse
**Yes I am also getting random reboots when unlocking the screen. At first I thought it had to do with the lock screen type I used or the lock screen pattern but it is still happening now that I'm using a pin to unlock my phone. I am completely stock and got the phone the day it came out.
The reboot happened a couple times within a few minutes and seems very random upon unlocking the screen. If others are experiencing this I highly suggest posting here.
I came from the LG G2X and that phone had a similar issue involving random reboots but was definitely fixed by LG eventually. My Asus Transformer Prime had a random reboot issue as well and eventually fixed.

reaton33 said:
**Yes I am also getting random reboots when unlocking the screen. At first I thought it had to do with the lock screen type I used or the lock screen pattern but it is still happening now that I'm using a pin to unlock my phone. I am completely stock and got the phone the day it came out.
The reboot happened a couple times within a few minutes and seems very random upon unlocking the screen. If others are experiencing this I highly suggest posting here.
I came from the LG G2X and that phone had a similar issue involving random reboots but was definitely fixed by LG eventually. My Asus Transformer Prime had a random reboot issue as well and eventually fixed.
Click to expand...
Click to collapse
Got my G2 5 days ago and have had at least 3 random reboots or shut off reboots the the last three days.
Today 4 times reboot when unlocking with Code unlock.
Actually considering returning the product.

did you try uninstalling some of the stuff you installed? One by one?
Did you try factory reset?
Stock everything?

bachera said:
did you try uninstalling some of the stuff you installed? One by one?
Did you try factory reset?
Stock everything?
Click to expand...
Click to collapse
I don't really have anything crazy intensive on my phone but it's worth a shot.
As of today I have had several reboots when unlocking the screen. This occurs whether I have the lock screen active or not.
I am considering returning the phone too if this keeps happening. I'm absolutely sick and tired of defects/bugs (whatever you want to call them) like these plaguing my devices.

all it takes is bad install of apps, wacked permissions and what have you.
Eliminate all software possibilities before you blame your phone m8 .

nope completely stock

this just started happening to me today, no idea why... I haven't installed any new apps lately. is it a problem with my phone? you think swapping it out will fix the problem?

alexdagreat said:
nope completely stock
Click to expand...
Click to collapse
lol factory reset and wait few hours, dont restore backups and stuff, that eliminates about everything!
whats left, bad rom, but at that point warrantee

I have stock lg g2 doing same thing. A hard reset didn't work and I have only basic apps that came on phone. However I have been able to turn off lock screen and so far no reboots (yet). T-Mobile has given me a runaround about getting it replaced. Still inside my buyers remorse,I have finally gotten a supervisor to give me a new phone. Tmobile supervisor confirmed lg g2 having a lot of issues. So that said I'm saying goodbye to lg g2, going with something else. Tmobile finally took care of me after being on hold for 5hrs and talking to countless people! Lg g2 has issues but T-Mobile has major issues and that's being really polite!!!
Sent from my LG-D801 using xda app-developers app

i exchanged it
i went in to tmobile last night to exchange my phone. it took two hours because of a some $1.12 price difference but they eventually got it to work with some trickery. i'm a very patient person anyway.
literally while i was typing this response i was going to say i didn't have the random reboot but JUST F'ING NOW it happened again. I'm immediately doing a factory reset and UNFORTUNATELY and using the phone without instalilng a damn thing. hopefully i can get some idea of what the problem is before my 14 day return window is up or else this phone is going back as much as i hate to say it.

I had a similar problem with my phone while trying to unlock it. Once it started rebooting, it would go into an almost endless cycle of reboots. Sometimes as much as 20 reboots in a row.
I had tmobile exchange the phone for me. No issues since with the replacement. I do definitely think there is a bad batch of G2s out there.

mikea3000 said:
I had a similar problem with my phone while trying to unlock it. Once it started rebooting, it would go into an almost endless cycle of reboots. Sometimes as much as 20 reboots in a row.
I had tmobile exchange the phone for me. No issues since with the replacement. I do definitely think there is a bad batch of G2s out there.
Click to expand...
Click to collapse
Let me start off by saying I'm a jeweler and am used to looking for stress cracks developing inside of stones, well I found this issue with 2 LG G2s.
I am on my third G2, not because of rebooting but because the sapphire glass that covers the camera starts developing micro cracks running across the lense, has happened twice now, I had it in one of those windowed cases, they suck don't bother, no protection. Anyways, had this issue with the transformer tf201, microcracks develop along edge, then bang, giant crack from corner to corner, no mis use needed, was just bad design. These microcracks are all internal, no breaking the surface.
The way you find them is get light to reflect off of the glass covering the camera, now slowly roll the phone side to side and back and forth, now look for lines reflecting light back at you. If you see those exchange the phone, they will eventually grow, like a windshield crack, and feacture ruining the camera optics.
Hope no one else has this issue, oh and this third LG G2 came with the Isis sim in the box, unlike my first 2, I'm in chicago.

VZW
Clean Rom 1.0. No problems or reboots. I have had the phone for about 2 weeks.

Picked up the phone day 1, no issues at all. Fantastic device!

The recent update to gmail was the culprit for me. I started getting the reboots immediately after the update. I uninstalled updates in app settings this morning and haven't gotten a reboot in 12 hours. Maybe it's an issue with the gmail lockscreeen widget after the update? I'm on the verizon g2.

same rebooting issue here for my TMO version. thought it was my lockscreen widget from nils, but then it consisted after i took it off, and still consisted after i factory reset it. so I exchanged the device and got a new one.. same day I got it, it started rebooting again. thinking about just returning but its such a good phone, sad if it has to come down to it.

Simple as this. Random 'reboots are bad. If it's uprooted, exchange it. If it's rooted, use a diff Rom or figure out what you did. One random reboot is enough for me to go ape **** lol. My gnexus did it once and I was back at the store that day.
Sent from my VS980 4G using xda app-developers app

update
quick update. since exchanging the G2 for another G2 I have not had any random reboots. I did take into account the advice from a previous post on this topic that his gmail update may been the catalyst for the reboots. I waited to update gmail until a few minutes ago so we'll see how it goes.