So I received my Nexus 7 on Monday and have consistently been having issues with Google Now. Basically, I cannot click on any of the search results. After rebooting the device, I can click the results and open in Chrome, maybe 3-4 times. After that 4th time, Google Now search results simply do not work (until I reboot the device).
I can see that the blue result is highlighted when I tap it, but Chrome does not open the link. I can +1 the results, and open links that don't open Chrome (for instance, the "did you mean..." will work, inside the Now application).
It is infuriating to not be able to use this core feature. I have even tried resetting the device (twice!). I am a US Customer, although I found in some searches that people outside of the US were having some issues.
I seem to have such an isolated problem that I cannot find anyone on the internet with the same issue. Is it just me? Is there something I am missing? Keep in mind, it works sometimes - so I don't believe it is setup incorrectly. Could the problem be with Chrome? I have cleared data on that application (in addition to resetting the device) but no luck.
ralexand said:
So I received my Nexus 7 on Monday and have consistently been having issues with Google Now. Basically, I cannot click on any of the search results. After rebooting the device, I can click the results and open in Chrome, maybe 3-4 times. After that 4th time, Google Now search results simply do not work (until I reboot the device).
I can see that the blue result is highlighted when I tap it, but Chrome does not open the link. I can +1 the results, and open links that don't open Chrome (for instance, the "did you mean..." will work, inside the Now application).
It is infuriating to not be able to use this core feature. I have even tried resetting the device (twice!). I am a US Customer, although I found in some searches that people outside of the US were having some issues.
I seem to have such an isolated problem that I cannot find anyone on the internet with the same issue. Is it just me? Is there something I am missing? Keep in mind, it works sometimes - so I don't believe it is setup incorrectly. Could the problem be with Chrome? I have cleared data on that application (in addition to resetting the device) but no luck.
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Click to collapse
I have the same problem, if I search in Chrome the links always work but sometimes when I search in Now they don't. Its intermittent and its working fine at the moment. It is very annoying. I thought it might be a symptom of the touch screen not working as has been reported elsewhere.
haven't looked this up yet, but would pushing the old apk from the 84D build restore all the features (pre-apple patent update)???
seems watered down on 4.1.1.
jeremyholton said:
I have the same problem, if I search in Chrome the links always work but sometimes when I search in Now they don't. Its intermittent and its working fine at the moment. It is very annoying. I thought it might be a symptom of the touch screen not working as has been reported elsewhere.
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Click to collapse
I've done some more troubleshooting and found out it is something wrong with my main Google account. I added my "back-up" google account to the nexus. I just turned off all sync options for it, but in Google Now I set the "back-up" as the account to use. Everything works fine every time! As soon as I switch to my main google account the problem comes right back.
I contacted google support this morning and they are going to look into my account to see if there is any corrupt data causing search issues.
Sadly, I already deleted all my web history thinking that something in there was the cause - it was not.
I will keep you posted.
when i try to show all my apps in my google account, after i scroll down a little i get an error message (Error retrieving information from server)
code (DF-DFERH-01)
is there any one facing the same problem?
rooooooooney said:
when i try to show all my apps in my google account, after i scroll down a little i get an error message (Error retrieving information from server)
code (DF-DFERH-01)
is there one facing the same problem?
Click to expand...
Click to collapse
http://www.google.com/search?q=DF-DFERH-01
The wildly unhelpful google search link didn't relate to my specific issue. Those are all from folks that couldn't open the Play store at all. I'm having the same issue that Rooney was having, where it only happens when I try scrolling down in "my apps". Otherwise it works fine. Did you ever get a solution to this? I've already contacted Google, and their tech guy said, "I'm stumped." He's escalating it, but in the meantime I thought I'd see if you were ever able to get it fixed, since this is the first time I've seen someone else with this specific iteration of the issue. Thanks in advance.
rooooooooney said:
when i try to show all my apps in my google account, after i scroll down a little i get an error message (Error retrieving information from server)
code (DF-DFERH-01)
is there one facing the same problem?
Click to expand...
Click to collapse
Try uninstalling the latest Play updates in settings/apps/all apps and wipe Play data, reboot and try again. Its a Google server issue responding. There is lots of info available on Google regarding this error, i suggest you try finding it too
I ran into this on my new Tabpro 8.4 last sunday. My Note 3 has no such issue with the same account. Kept doing it at the exact same scrollpoint every time.
Wiping data, rebooting, clearing cache, none of it helped.
mbrown3 said:
The wildly unhelpful google search link didn't relate to my specific issue. Those are all from folks that couldn't open the Play store at all. I'm having the same issue that Rooney was having, where it only happens when I try scrolling down in "my apps". Otherwise it works fine. Did you ever get a solution to this? I've already contacted Google, and their tech guy said, "I'm stumped." He's escalating it, but in the meantime I thought I'd see if you were ever able to get it fixed, since this is the first time I've seen someone else with this specific iteration of the issue. Thanks in advance.
Click to expand...
Click to collapse
I also contacted Google and they give me instruction like checking time and storage!, etc
and that didn't help me at all, so i went back and told them that and they ask me to make a factory reset to one of my devices (because i have 5 devices signed in with one Google account)
so, now i am factory resetting my Note 3 and updating the system to ND5
please let me know if you have any updates :good:
xclub_101 said:
http://www.google.com/search?q=DF-DFERH-01
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Click to collapse
You sir are a moron. If you don't know the answer then don't bother posting. I hated when I see a post like this especially I already search on Google and came here and see such useful post.
To op, I just ran into this problem and solved by removing my google account and re-add it.
Hope it helps.
gee2012 said:
Try uninstalling the latest Play updates in settings/apps/all apps and wipe Play data, reboot and try again. Its a Google server issue responding. There is lots of info available on Google regarding this error, i suggest you try finding it too
Click to expand...
Click to collapse
Again, the info on Google does not relate to this particular problem. Every thread I've found (other than this one) relates to people that can't access the Play store at all, with this error code. However, the specific problem we are having is this error code showing up only in one specific scenario...when going to "all apps" and trying to scroll down the list. Otherwise the Play store works perfectly fine.
I can't speak for Rooney, but I've already tried most of the suggestions from those source (removing/re-adding Google account, wiping cache and data, uninstalling updates, changing device time, etc), but the problem persists.
mbrown3 said:
Again, the info on Google does not relate to this particular problem. Every thread I've found (other than this one) relates to people that can't access the Play store at all, with this error code. However, the specific problem we are having is this error code showing up only in one specific scenario...when going to "all apps" and trying to scroll down the list. Otherwise the Play store works perfectly fine.
I can't speak for Rooney, but I've already tried most of the suggestions from those source (removing/re-adding Google account, wiping cache and data, uninstalling updates, changing device time, etc), but the problem persists.
Click to expand...
Click to collapse
i tried literally everything, remove my Google account, remove some old unused apps in the "all apps" tab i don't need, factory reset my note and 2 other of my devices , update my Note 3 to ND5, but with no luck
even the tech support in Google after 96 hours have no idea what is causing the problem and he sent it to a tier for further review
My new NotePro is also doing the same thing. My Note 3 is not, nor is my TF700T. One S3 is, the other is not. It makes no sense whatsoever.
For some reason, this problem doesn't seem to be addressed in this forum much so I'm posting again.
Using Chrome/Chrome Beta on Note 4, whenever I try to watch a video on HTML5, the video starts playing normally but when I try to drag & seek, it will pause for a second and say "Sorry, video Cannot be played" Does anyone have a solution for this? It is driving me nuts and I can't find a solution. Please [email protected]#$!#
Problem occurs during 4G/LTE usage. No problem when using wifi. (This doesn't make sense to me)
*just confirmed that my brother, who uses the same phone, has the same issue as well.
Alright people, I finally got it solved. So if anyone else has this problem, try this method.
SOLUTION:
1. Go to Settings>Application Manager>Chrome>Uninstall Updates
-----This process uninstalls all updates applied to any factory installed apps (Evernote, Chrome, etc.)
2. Go to Play Store>My Apps>Update All
3. Open Chrome
-----Settings>Content Settings>Website Settings
-----Erase all settings.
Try now and it should work without any problems. Hope this helps everyone else too!
Please, is there any one faced this issue
Clear all the apps from recent--> Open google chrome --> make some browsing --> close the chrome --> the phone will freeze for 3 seconds
"Check the video"
https://streamable.com/o7mlz
This is not a new issue i faced this from the first, all oos updates not fixing it, and i format factory the device and re-flashed the original frameware and i faced the same issue. And the (Background restriction) does not change anything
Any one can help?
I have had the odd freeze in the past and if I remember right one time it was after using chrome.
On beta 3 now,not having any issues,
you should report this to the OnePlus via feedback , especially if you can replicate it like that,they are very interested in fixing such bugs
Something is a little off on my machine.
The reproducible issue is that Chrome won't log in. The front page asks me to log in, but trying to give me an error that the account exists.
I didn't follow those exact directions, but a similar one I created by trial and error.
Before I start over, has anyone had success with the method in that thread without the issue I'm seeing with Chrome or advice on how to fix things?
Ralph Trickey said:
Something is a little off on my machine.
The reproducible issue is that Chrome won't log in. The front page asks me to log in, but trying to give me an error that the account exists.
I didn't follow those exact directions, but a similar one I created by trial and error.
Before I start over, has anyone had success with the method in that thread without the issue I'm seeing with Chrome or advice on how to fix things?
Click to expand...
Click to collapse
I wasn't able to find chrome through the play store but the latest apk from apkmirror seems to be working great.