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Lets say I am sick and tired of my 8525 turning off on it's on randomly during the day and I have loaded 10 different roms all the way back to the stock one, I have ran it with NO aftermarket programs, I have replaced the battery, and I have added support to the sim card to make sure it isn't losing contact and still the phone turns off randomly on it's on.
Sometimes I have noticed that it will turn itself off if I slide the keyboard out (maybe 3 times out of 100 turn offs), but 97% of the time it will do it on it's on sitting on the desk untouched.
If I was going to take my phone apart, is there any ideas or general consensus to what parts might be causing the phone to turn itself off? Should I get a new sim card maybe?
Really sick and tired of my buddy with an Iphone throwing this bug in my face telling me what crap HTC is as well as missing calls.
If the phone is turning all the way off, over and over, then send it in for a replacement. If you mean the screen is just turing off after a certain amount of time, you can adjust that under: "Settings->System (tab)->Power->Advanced->then uncheck Turn off device if not used for x minutes. See if that helps, or maybe its just ur phone and you need a replacement. I sent mine in to ATT and got one back after my screen stopped turning on"white screen of death", heh. So it could just be a hardware issue that you cannot really solve urself...
The phone is turning all the way off on it's on. I have to boot it back up like I had just installed a battery or something.
I am out of warranty and do not want to pay for a refurbished phone since this is my third phone from them during the warranty already (and this ones been the best till now). I would rather someone tell me the board/part and I take it apart and fix it myself. I have the tools, the instruction manual in PDF someone posted a while back, a website with almost every internal part for sale, and experience taking small devices apart (ipods and such) and replacing items, I just want to know if anyone knew of which part could most likely be the part causing something like this before I start replacing things blindly. I plan to go ahead and take it apart and check ribbon cables since I want to replace the whole housing anyway.
Unfortunately, my D900 has the same problem with yours, it turned off when i just sending messages or just touching the screen, and my replacement battery is already on the flight, when i get it, i will test it again. Hopeful, i can get a sweat result~~
Mine doesn't seem to do it when it is in use. I have had to get in the habbit of looking at the LED on the phone to make sure it is still turned on. Gets real annoying trying to say the Iphone isn't all that people think, but then have this little problem and the fact I am on my third HTC product in the year time frame. But the others died within 30 days, this one has lasted 10 months thats why I want to keep it.
Well I think I figured it out. I took it apart and it looks like the black box that has the battery connectors to it and is soldered to the main board has broken loose. I am trying to fix it, but does anyone know how much the main board is if I need to replace it?
Hello,
before anyone asks, i did try searching the forum, maybe i am not typing the correct search criteria.. but i haven't been able to find anything anywhere about this issue i am having.
I have the T=mobile G1 with JFK 1.5 ADP, and a few widgets, now the phone in itself is great, the OS if working, no crashes etc.
This is my dilemma:: whenever i have the phone in my pocket and i bend down, or run or anything, the phone turns off. when i am talking on it, put it to my shoulder and put pressure on it to hold it in place, it turns off... if i have it sitting on my desk and push too hard on the screen or the thin edges around the lcd, it will turn off. in some cases it reboots and comes back, but 75% of the time its just off.. now this is a problem, because when i have it in my pocket, and it doesnt come back on, i dont know that it is off till i look at it.
anyone have any thoughts on what this could be?? bad digitizer, bad LCD, etc? i am also in the processes of contacting HTC about this, seeing what they say. but i figure it wont hurt to ask, maybe someone else has ideas
Thanks, any help would be appreciated.
Rafal
rbebenek said:
Hello,
before anyone asks, i did try searching the forum, maybe i am not typing the correct search criteria.. but i haven't been able to find anything anywhere about this issue i am having.
I have the T=mobile G1 with JFK 1.5 ADP, and a few widgets, now the phone in itself is great, the OS if working, no crashes etc.
This is my dilemma:: whenever i have the phone in my pocket and i bend down, or run or anything, the phone turns off. when i am talking on it, put it to my shoulder and put pressure on it to hold it in place, it turns off... if i have it sitting on my desk and push too hard on the screen or the thin edges around the lcd, it will turn off. in some cases it reboots and comes back, but 75% of the time its just off.. now this is a problem, because when i have it in my pocket, and it doesnt come back on, i dont know that it is off till i look at it.
anyone have any thoughts on what this could be?? bad digitizer, bad LCD, etc? i am also in the processes of contacting HTC about this, seeing what they say. but i figure it wont hurt to ask, maybe someone else has ideas
Thanks, any help would be appreciated.
Rafal
Click to expand...
Click to collapse
Sounds like a physical problem with the battery losing contacts. I suggest a replacement.
Thanks, its on its way back to HTC.. we'll see what they say about it...
ive been having the same problem... let me know what happens... do you by chance have one of the skins on (ie best skins or invisishield)?
This is the dumbest problem with the easiest solution... take the back cover off, remove the battery, clean the contacts (both battery and phone), put back together. Fixed.
update...
lbcoder said:
This is the dumbest problem with the easiest solution... take the back cover off, remove the battery, clean the contacts (both battery and phone), put back together. Fixed.
Click to expand...
Click to collapse
there is not need to be an A*****e about it. trust me, that is the first thing i did, don't assume you are smarter then everyone else.... its a defect they had in a few models. i dont see why you need to jump up and start pretending like you know everything about everything.
as an update to the status, the main board is broken but HTC is refusing to fix it, since they are telling me i have a broken warranty sticker. currently if i wanted it fixed i would have to pay $378.51. That is the amount for the repair. so for now i have filed a dispute with their Repain dept. since there is no point in fixing it when a new phone is 30 bucks more.
sorry for not updating sooner, i was in the tri state area the last week.
will keep you posted on this. but if yours is doing the same thing, call T-mobile if you have thme, for a replacement, or HTC for the repair.
Ok so basically I love the g2, but here is my problem, bare with me on this haha, BTW its completely stock n everything as its my 1st Android phone so didn't want to mess with it. So basically I broke my phone screen in January, bought new screen, followed a YouTube tutorial, replaced LCD+touchscreen, no issues super happy, had the odd issue where if I woke screen, would only be on for a second n then go back to sleep, but then upgraded to KitKat through computer software update, still nothing wrong, upgrade fixed the issue with the knock to wake, and then my worst day, smashed the screen again! On good Friday, ok I thought I'll just replace screen again, so I did, but when I put new screen on and tested it, all was well, until I made a phone call, the instant moment I press green call button, screen goes blank and won't come on no matter what, power button don't bring it back on or end the call, but I can hear the other person and they can hear me, had to turn phone completely n back on to be able to use it again, so I though hmmm dodgey screen, but just to be sure it wasn't the phone I put damaged screen back on, and the issue didn't appear, stayed lit up while in my hand, went off next to my ear, back on whole in hand, so I took it to local phone repair shop because I couldn't be bothered going through the hasstle getting refunds etc, they replaced screen, I went and tested it before paying them, guess what, same problem, so what exactly is going on? Has KitKat made the phone not work with a new screen other than the one I upgraded it with? I'm seriously confused and need some bodies help urgently my model is an unlocked lg g2 d802 16gb now I turned it on last week before I took it to be repaired, and it says I have software updates but I didn't bother installing them, is there a chance these could be related to my issue and possibly fix them? Its driving me nuts tbh
Chris
Hey Chris. It seems like your proximity sensor is messed up. I think the new screen you got yourself is worse quality or your damaged the proximity sensor when installing the screen.
Edit:
Please go into your phone app (where you call people) and type the following
3845#*802#
Then go into: HW Device Test and then ALC proximity test. Try testing your proximity sensor with your hand. It should change from far to near when your hand is about 2 inches from your phone. The proximity sensor is located next to the camera.
Sent from my LG-D802 using XDA Premium 4 mobile app
Ok thank you I will try that, I also thought a damaged sensor but when I put damaged screen back on after having the issue with my new screen it worked just fine, no blank screen when making a call, I retested it before I left it at phone repair shop, still was fine, then picked it up with a new screen and issue came back, I don't get why its been like this, I'm thinking bad quality screen and maybe try scratching the sensor area of the new screen to allow more light in? It may be to dark for it, what exactly do I do if it works fine when using that code, try another screen?
Chris
I doubt it will work when you use that method. It's just to make sure that it's the proximity sensor that's the problem and not some loose connection. And yes, a new screen would be your best bet.
Sent from my LG-D802 using XDA Premium 4 mobile app
Ok I won't try that method then lol, what if it doesn't work when I use that code, as I said I didn't have the issue with the damaged screen which I tested after having the issue with the replacement screen I'd purchased, so how do I know its not just the screen not allowing the sensor to see? Is there anyway I can reset the sensor to relearn maybe?
Chris
If you follow my steps, nothing bad will happen. It's just a way of troubleshooting the proximity sensor. I still think you should do it.
Sent from my LG-D802 using XDA Premium 4 mobile app
Ok I've spoken to phone repair shop and they agree it worth a try to see if its the screen or not, I'll let you know on Saturday after I've been and tested it
Chris
I just had this exact same issue.Turns out the inside of the screen was just dirty. I opened it up and took a q-tip to the inside of the screen and it worked perfectly after that. Also check the readings of the light sensor, as it is right next to the proximity sensor, if the screen is the problem it will likely have low readings as well.
Great I'm glad somebody else has encountered this issue, its been driving me nuts lol ok so I dial in the code that's been mentioned and what are the labels in the menu for the proximity and light sensors? I'm thinking its just a crap screen as the broken 1 worked fine after I put it back on after testing new screen, and I reckon the screen the repair shop has used is also ****e quality, but I just want to cancel it all out as I don't have the phone to hand to inspect as they still have it lol is there a picture somebody can post up to show what to not cover when replacing the screen and applying adhesive tape etc? Just so I can show them to make sure they have done it all properly.
Chris
Ok so just to update the problem, I went to the phone shop today, did the test, it was showing near all the time, but the light sensor reading was quite high, 166 or something, but I then tried squeezing the screen, index finger on back and thumb on front, gently squeezed it, and proximity sensor started showing far, and near as I moved my hand over it, but after few seconds, went back to showing near constantly, so I think its the screen not been seated, told the shop to take screen off, give it a good clean and reseat it. This sound good to you guys?
Chris
Anyone?
Bump! I'm only wanting a little extra advice so I don't end up paying more money out for another screen when it could possibly be proximity sensor? I think it was just the screen not seated properly, anybody have an idea or something else to either assure my choice or point me in another direction?
Chris
Hi all,
I recently replaced my screen with one off ebay. So far, so good. Screen looks great and I'm happy to have my phone back after a month with a cheap zte blade. However I make my first call, screen stays on as usual, put the phone up to my ear, screen turns off, I go to put it on speaker and the screen stays off. Ok, I guess there's some dust in the proximity sensor. I make another call, and the screen stays on until I put it up to my ear, so it seems it's working again. Once more, I go to end the call but the screen stays off again. Weird, I thought it was working. So I download sensors test app. When I open the app, it shows the sensor reading far. When I put my hand up to the sensor, it reads near. When I take my hand away, it remains reading near. If I turn my phone in the side it goes back to reading far. Put my hand up to it and it reads near again, and sticks when I take my hand away. If I switch apps and come back it reads far again.
I was on 7.1.1 beta, so I downloaded Feb 7.1.1 and the problem is still there. I have limited monthly data so was hoping somebody may have some ideas before I download another factory image. I have already tried proximity sensor fix app.
Thanks
magnafunk said:
Hi all,
I recently replaced my screen with one off ebay. So far, so good. Screen looks great and I'm happy to have my phone back after a month with a cheap zte blade. However I make my first call, screen stays on as usual, put the phone up to my ear, screen turns off, I go to put it on speaker and the screen stays off. Ok, I guess there's some dust in the proximity sensor. I make another call, and the screen stays on until I put it up to my ear, so it seems it's working again. Once more, I go to end the call but the screen stays off again. Weird, I thought it was working. So I download sensors test app. When I open the app, it shows the sensor reading far. When I put my hand up to the sensor, it reads near. When I take my hand away, it remains reading near. If I turn my phone in the side it goes back to reading far. Put my hand up to it and it reads near again, and sticks when I take my hand away. If I switch apps and come back it reads far again.
I was on 7.1.1 beta, so I downloaded Feb 7.1.1 and the problem is still there. I have limited monthly data so was hoping somebody may have some ideas before I download another factory image. I have already tried proximity sensor fix app.
Thanks
Click to expand...
Click to collapse
My phone does that. I thought it was normal behavior. You can download an app that keeps the screen on for whatever apps you choose. The one I use is called Screen Manager Pro but there are others that do the same thing.
No screen protector right? Have a look at thread and see if it may pertain to you. Particularly the part about the missing grommet over the proximity sensor.
https://forum.xda-developers.com/nexus-6p/help/possibly-broken-proximity-sensor-screen-t3437570
OK, I am missing the grommet and unfortunately threw away the old screen already
magnafunk said:
OK, I am missing the grommet and unfortunately threw away the old screen already
Click to expand...
Click to collapse
I'm not sure how you can make one. It seems the guy in that thread didn't have much luck. See if an official repair center is near you and if they are maybe they would sell you a grommet? Or repair it for you worst case. I bet they are aware of how critical that piece is.
http://www.service-center-locator.com/huawei/huawei-service-center.htm
Well, the bad news is, I live in a very small rural area so no repair centre nearby. However, the good news is, since I live in a very small rural area, I went to the rubbish dump and asked about the collection from my street. The bags from my house were right near the entrance with no other trash on top of them! I retrieved the old screen, went home and cleaned up and installed the grommet and I am back in business!
I never thought I would be so happy to trawl through a garbage dump but here we are. Thanks for pointing out what the problem was!
magnafunk said:
Well, the bad news is, I live in a very small rural area so no repair centre nearby. However, the good news is, since I live in a very small rural area, I went to the rubbish dump and asked about the collection from my street. The bags from my house were right near the entrance with no other trash on top of them! I retrieved the old screen, went home and cleaned up and installed the grommet and I am back in business!
I never thought I would be so happy to trawl through a garbage dump but here we are. Thanks for pointing out what the problem was!
Click to expand...
Click to collapse
You retrieved the grommet from your city dump. That is pretty legendary!
I need some help getting some things off my old phone that has a screen that doesn't work. I was on vacation not too long ago and my Moto Z Force bit the dust, just wouldn't turn on anymore. I knew I needed a new phone and was having problems with it, most notably the battery. All my stuff was on there, including my boarding passes to get home, so I stopped by a Verizon in Hawaii and bought the most expensive souvenir I'll ever buy on vacation. All was well and good until recently, when I forgot about getting things I need off the phone, both things for my business and personal stuff.
Long story short, I tried to replace the battery myself and totally ****ed up the screen in the process. The battery works and the phone now turns on, I can occasionally hear it start up and feel it vibrate if I keep playing with things. But the screen is a complete loss, mostly due to my lack of patience and insistence on using too much force. The ribbon is actually intact, but the screen itself is not. I didn't have debugging on because an app I use requires it to be off, but my computer does recognize the phone and charges it. I'm open to buying a new screen if need be, but I'd like to make sure it would work before I spend the money. Occasionally the phone will keep vibrating every few seconds, but that seems to have gone away now. The screen will also show random white or green lines if the phone is on and you bend it or twist it a certain way.
How can I get things off of it without the screen?
If this is in the wrong section, I apologize.
You could use the Moto snap Projector and a mouse...