Related
Sorry in advance for another AS issue. However, search as I may, I couldn't loacte anything like this...
Anyhow, my T-mobile MDA (US) has about driven me nuts with this issue. I was able to sync successfully a few times. However, now when I plug in the MDA via USB (direct, not through any hub), it will connect but when the device starts to sync, I get the following error from ActiveSync:
"Synchronization cannot be completed successfully. Reconnect your device and try again. If the problem persists, see the Microsoft ActiveSync troubleshooter in Microsoft ActiveSync help on your desktop computer".
I've uninstalled activesync, deleted all registry entries, reinstalled, ensured proper firewall configuration, changed com ports, disabled my internal WLAN card and BT card...and nothing. Short of a hard-reset, I am at a total loss.
Has anyone else experienced this issue? Any work-arounds?
try to install everything again and don't plug it on the usb hub...coz power is not sufficient on a usb hub .. just try.
I'm getting the same error exactly on my Cingular 8125. plugged into pc directly via USB, tried reinstalling AS several times to no avail. Please help. I don't want to have to hard reset. :? Thanks
As I mentioned in my OP, there is no USB hub involved in my setup. This is a direct USB connection from my PC to the MDA.
ooppppssss
hehehe.. Are you syncing via the cradle or a hotsync cable ?. Sometimes if the cable is also charging, the connection is not sucessfull until it's fully charge and the top light is green.
I've had this problem myself before now.
Rockshow...are you also running SPB Weather?
No, i'm using spb pocket plus 3.1 though, but its the first thing I installed and i'm just now having problems after 3 weeks without any problems
Firewall
Hi,
Do you use a firewall (Windows XP or other one)
If so, check this out.
http://www.microsoft.com/windowsmobile/help/activesync/default.mspx
It worked for me!
grtz,
Pfeffa-rah
I'm also facing the same problem with my tmobile-mda(us). I had spbplus but after this problem, uninstalled it. but the problem still exists.. any help ?
i noticed 2 things with my sync problems which are now resolved. one problem was with softick card export, it was causing some errors which were gone when i uninstalleed it. but then had another problem, it would disconnect while syncing randomly. i found out that my cable was damaged(some dirt was in the connector which thankfully ruined the cable and not the phone part) also when u first connect ur device it shows that network connection in the taskbar with the bouncing yellow ball. if u right click it and click on repair that helps some time.
RoCkShOw said:
No, i'm using spb pocket plus 3.1 though, but its the first thing I installed and i'm just now having problems after 3 weeks without any problems
Click to expand...
Click to collapse
What's the significance of PSB Weather? I've had sync problems, some days it works some days it doesn't. I can cope with that, but sometimes SPB weather doesn't update it self for days, which is a bit of a pain!
Incidentally I recently hard-reset my device, reinstalled SPB Weather and can nolonger select the option of syncing from weather.com, which limits my choic of available cities. Any ideas?
RoCkShOw said:
No, i'm using spb pocket plus 3.1 though, but its the first thing I installed and i'm just now having problems after 3 weeks without any problems
Click to expand...
Click to collapse
What's the significance of PSB Weather? I've had sync problems, some days it works some days it doesn't. I can cope with that, but sometimes SPB weather doesn't update it self for days, which is a bit of a pain!
Incidentally I recently hard-reset my device, reinstalled SPB Weather and can nolonger select the option of syncing from weather.com, which limits my choic of available cities. Any ideas?
Try killing and restarting activesync on the phone. I've only had that problem once and that sorted it.
I had the same problem.
Found out it was my virus protection (TrendMicro PC-Cillin) When I disable my virus protection it syncs, otherwise it only connects and then gives the error you described.
I had the exact same problem untill a few minutes ago when I did a hard reset. I back up my all my data using Sprite but when I restored it gave me the same error message. I gave up and did another hard resetjavascript:emoticon(':x')
Mad. Right now I'm reinstalling all my programs. I would love to know how to fix this without a hard reset just in case it happens again....javascript:emoticon('')
Crying or Very sad
Hi:
Having here the same problem. Still looking for a solution... ANYBODY??
fadewiles said:
Sorry in advance for another AS issue. However, search as I may, I couldn't loacte anything like this...
Anyhow, my T-mobile MDA (US) has about driven me nuts with this issue. I was able to sync successfully a few times. However, now when I plug in the MDA via USB (direct, not through any hub), it will connect but when the device starts to sync, I get the following error from ActiveSync:
"Synchronization cannot be completed successfully. Reconnect your device and try again. If the problem persists, see the Microsoft ActiveSync troubleshooter in Microsoft ActiveSync help on your desktop computer".
I've uninstalled activesync, deleted all registry entries, reinstalled, ensured proper firewall configuration, changed com ports, disabled my internal WLAN card and BT card...and nothing. Short of a hard-reset, I am at a total loss.
Has anyone else experienced this issue? Any work-arounds?
Click to expand...
Click to collapse
I had the same error today. But luckely i was only using ActiveSync 4.0, so i just updated to version 4.2 (I had to because of the new rom upgrade). I haven't had the problem since. But i have only tried it once... so i donno.
same problems with my Neo today.
Funny thing is that I could sync for 3 days then it suddenly stops. USB is recognized but then the "connecting" sign is just on and on and on.
I've tried all the methods from Microsoft web and from you guys in this forum but hopeless. (except for Re-install XP sp2)
Still searching the solution
Cheers
same problems with my Neo today.
Funny thing is that I could sync for 3 days then it suddenly stops. USB is recognized but then the "connecting" sign is just on and on and on.
I've tried all the methods from Microsoft web and from you guys in this forum but hopeless. (except for Re-install XP sp2)
Still searching the solution
Cheers
Yeah,
I seem to be having the same problem. It connects, then just hangs at "Looking for Changes." It doesn't even load up the list of things that it normally used to showing what it's comparing to sycn up. It was working FINE until just now....I've resetted the PDA, and my comp a few times already, and I even allowed all those ports access in both directions, both TCP and UDP through Norton Firewall...I'm completely at a loss....Any ideas?
--Q
was going to upgrade to the new exec ROM today.... except Active sync decided to fail on me.
I'm running 4.1 on windows XP (SP2) and when i connect the exec via USB NOTHING happens at all, the little icon doesn't even go green or anything. i just get two "bum" and "bum, bum" sounds lol
However the LED on the exec does turn orange (the charging mode colour)
any help is much appreciated on how i can resolve this issue.
thanks everyone!
Check your ActiveSync connection settings (file -> connection settings) and make sure USB is enabled.
done that, and it is ticked....
i have also tried reinstaling active sync....
Turn OFF all your firewalls and try it again.
done that too........ followed the whole trouble shooting thing aswell... all in vain...
in the device manger from my desktop, under "network adaptors", "windows-mobile based device" is showed with a yellow circle with an explanation in it. it then states uunder "properties"
"The drivers for this device are not installed. (Code 28 )
To reinstall the drivers for this device, click Reinstall Driver."
The usual reason that ActiveSync has is the firewall. I pull out my WiFi card, disable the firewall, then connect the cable.
Once the unit has been sync'd I can put the firewall back on and get back on the net.
YMMV.
If your firewall wasn't blocking it before, then it might not be this.
quck update. when i coneect now, in the task bar a little bubble apears stating "new hardware found"
then a box appears with "Found new hardware wizard" on it.
i have a similar problem:
when i connect, activesync does recognize and attempt to sync, but when it starts 'looking for changes', it never ends! it keeps on 'looking for changes' for ever, or at least VERY LONG, ending up with an error on my PC saying that synchronisation failed and that i should restart my desktop computer, which doesn't solve thw problem..
with my blueangel i never had this problem, although i was using activesync 4.1 already back then too..
ideas, anyone?
spdfrx said:
i have a similar problem:
when i connect, activesync does recognize and attempt to sync, but when it starts 'looking for changes', it never ends! it keeps on 'looking for changes' for ever, or at least VERY LONG, ending up with an error on my PC saying that synchronisation failed and that i should restart my desktop computer, which doesn't solve thw problem..
with my blueangel i never had this problem, although i was using activesync 4.1 already back then too..
ideas, anyone?
Click to expand...
Click to collapse
i used to get that problem before, it seemed to resolve itself :?
but now nothing happens, not even the swirly motion of the active sync in the taskbar, the LEDs on my exec is the only thing that lets me know its connected. :evil:
This is exactly what I have on my computer too. The only solution for me is to turn OFF windows firewall and all other firewalls I have, then active sync works as it should be. You have to remember to turn OFF all firewalls BEFORE connecting your Universal via USB for it to work. It will not work if you connect the Universal first then shut OFF all firewalls. It has to be the other way around.
Ok i have a simlar problem, but let me explain first:
I upgraded to winmobile2005 on my Himalaya which went well and without a hitch. I was on my parents pc and i active sync' without a problem.
Ive now come home, and i cant sync. It sits there saying 'Retreaving settings...' and just doesnt go any further. Ive soft and hard reset device, checked firewalls etc - no luck.
It has identified the old active sync name, but nothing else. I can explore the device before it crashes after looking though about 5 directories/downloading large files.
How can i remove the old sync information from the device (as i guess this is the issue)?
Cheers for your time,
Sam.
have you tried to delete that partnership?
blofse said:
Ive soft and hard reset device
Sam.
Click to expand...
Click to collapse
If you already "Hard Reset" your device, then whatever information on it has already been erased clean to factory defaults, unless you are restoring from a backup program after the hard reset. Then I suggest you restore to a file prior to performing an active sync connection to your parents' computer.
cktlcmd said:
This is exactly what I have on my computer too. The only solution for me is to turn OFF windows firewall and all other firewalls I have, then active sync works as it should be. You have to remember to turn OFF all firewalls BEFORE connecting your Universal via USB for it to work. It will not work if you connect the Universal first then shut OFF all firewalls. It has to be the other way around.
Click to expand...
Click to collapse
i have turned off all my firewalls... still doesnt work...
budo*85 said:
have you tried to delete that partnership?
Click to expand...
Click to collapse
The partnership doesnt exist on my pc, and isnt listed until i plug it in.
cktlcmd said:
If you already "Hard Reset" your device, then whatever information on it has already been erased clean to factory defaults, unless you are restoring from a backup program after the hard reset. Then I suggest you restore to a file prior to performing an active sync connection to your parents' computer.
Click to expand...
Click to collapse
Well yes it used to do that on WM2003, but it doesnt on this version. And im not using a backup program. Unless the program auto-saves to my storage card in some way? In which case whats the active sync file im looking for?
budo*85 said:
spdfrx said:
i have a similar problem:
when i connect, activesync does recognize and attempt to sync, but when it starts 'looking for changes', it never ends! it keeps on 'looking for changes' for ever, or at least VERY LONG, ending up with an error on my PC saying that synchronisation failed and that i should restart my desktop computer, which doesn't solve thw problem..
with my blueangel i never had this problem, although i was using activesync 4.1 already back then too..
ideas, anyone?
Click to expand...
Click to collapse
i used to get that problem before, it seemed to resolve itself :?
but now nothing happens, not even the swirly motion of the active sync in the taskbar, the LEDs on my exec is the only thing that lets me know its connected. :evil:
Click to expand...
Click to collapse
you're right! it did! (i already had turned firewalls off, i always do, hate them)
and to tbe last poster: are you using activesync 4.1 at your home?
Regarding Firewall
I've posted this earlier in another thread, but I guess it is not bad to post here again
Regards
------------
Thank you for your suggestion, I would however say this "Be Careful", I would NOT turn firewall completely if I were you guys, IF I have doubt that it is due to firewall, I would turn the firewall ONLY for the Universal interface
pls find the steps here
1. Start
2. Settings
3. Control Panel
4. Security Center
5. Windows Firewall icon in the lower part
6. Advanced Tab
7. UNCHECK the Network Connection that represents your Universal
Note,
A. To be sure that you are not disableing firewall on the wrong interface, please rename your Local Area Connection (x) to your Pocket PC device, so then you would know for sure you are dealing with the RIGHT connection (I use SPV M5000), renaming it is very easy, right click on the connection in the NETWORK CONNECTIONS, then RENAME
B. Disabling firewall for all connections IS VERY DANGEROUS especially IF YOU ARE ONLINE or ON A NETWORK, you might get SERIOUS problems, from viral infections to Hacking (only God knows)
C. The above applies only for WINDOWS FIREWALL on Windows XP Service Pack 2, I have no idea how to do it with Zone Alarm or ANY other software as I dont use any, but I think there must be someway to do so.
All the best & good luck.
spdfrx said:
and to tbe last poster: are you using activesync 4.1 at your home?
Click to expand...
Click to collapse
Yes, both locations have v 4.1 installed. Does no one know of the files i should be removing on my PDA then? :S
Blofse : there are no files to remove - you've already said that you've done a hard reset and returned it to the factory settings which removes all user data and therefore, the device has nothing on it at all about partnerships with computers - i would suggest looking elsewhere for a resolution.
Budo : I think your problem is the yellow symbol on the network card entry in device manager. In this case, I would unplug the exec, righht click on this network card entry and click remove. Then uninstall activesync. Make sure the actve sync folder is deleted and check the windows\system32 folder for files called rapi.dll and ceutil.dll (these might have gone during the uninstall, but check anyway).
Reboot your PC and reinstall activesync before plugging in your exec again.
Hopefully, this will sort you out but post back if it doesn't.
Cheers,
Smiffy.
Hi all, I have a frustrating problem with my Cingular 8525. I just formatted the comp and installed Vista Ultimate on it fresh. I downloaded WMDC but I can't get it to recognize my phone for the life of me. It keeps saying "connecting" forever and never does. I have done all sorts of installs, re-installs, hard resets, but I can't get it to detect at all! Can anyone help? Thanks in advance.
NYKUNLV said:
Hi all, I have a frustrating problem with my Cingular 8525. I just formatted the comp and installed Vista Ultimate on it fresh. I downloaded WMDC but I can't get it to recognize my phone for the life of me. It keeps saying "connecting" forever and never does. I have done all sorts of installs, re-installs, hard resets, but I can't get it to detect at all! Can anyone help? Thanks in advance.
Click to expand...
Click to collapse
first try to install the driver of your device.. go to device manager and look for unknown device at OTHERS..
good night and good luck
The driver is installed... it displays HTC USB Sync. I am getting frustrated . Stupid Vista.
USE the search function dude
Hermes vista config guide
Also make sure you dont have any firewalls active. I have had issues syncing my phone with my computer when using AVG's firewall. I simply disabled the firewall and it fixed my problems.
mrvanx said:
USE the search function dude
Hermes vista config guide
Click to expand...
Click to collapse
I already tried that guide... still not working. Ill try disabling the firewall
go to settings->connections->usb to pc and then check Enable Advanced network functionality.
If that doesn't work remove/uninstall htc sync device, unplug device and plug in device to reinstall the htc sync device after you have set the usb to pc connection settings.
Also try using a different USB cable and plugging it into a different port, you never know, it could just be something defective.
But I'm putting my money on the firewall
I had a problem connecting my 8525 to my Vista machine. It would say connecting but it would never finish 'connecting'. It took a while but finally I figured out what was causing it. It was the 'recording' .wav files in the notes directory that were causing the issue. If you have any .wav files in your notes directory I'd suggest moving them to say your SD card or deleting them. That fixed the 'connecting' problem for me and since I did that it's been syncronizing fine ever since.
I tried everything listed in here at once.... something worked I should have done each step by step to pinpoint what exactly... but its working now. Thanks everyone!
NYKUNLV said:
I tried everything listed in here at once.... something worked I should have done each step by step to pinpoint what exactly... but its working now. Thanks everyone!
Click to expand...
Click to collapse
Same for me. I had a load of problems getting the Mobile Device Center working with my HTC TyTN. First I was unable to even install the driver when I first connected my device. The "add new hardware" wizard always tried to connect to Windows Update and install an updated driver which then failed. The solution was to let it fail and manually install an older driver from the list using the icon in Device Manager. After that I could start Windows Update and download the latest update.
Then I had the same problems as you describe. When I started WMDC it just hung while displaying "Connecting". Looking in the task manager I noticed that the wmdc.exe process was consuming more and more memory, up until something like 250 MB, after which WMDC just showed "Error". Finally I got it to work. It is hard to pinpoint exactly what I did to fix it. I know that the "advanced network features" under USB in connection settings on the TyTN need to be ticked and the device showing as a Windows Mobile Device instead of HTC USB Sync.
Initially I did a hard reset of the TyTN. Further, I manually unistalled and reinstalled the driver in Device Manager a couple of times. I tried to reboot both the computer and the TyTN several times. Also, I did restart the "Windows Mobile-based device connectivity" service after plugging in the cable. Finally it just recognized my device and I could setup the partnership. Now I can sync over bluetooth too and skip the cable.
HTC phone support was not very helpful with this problem. "We will call you back". Yeah right.
Mobile cofiguration:
Dopod 838 Pro
LVSW 4/17/07 WM6
Hard SPL
PC configuration:
Windows Vista Business Edition
I encountered the same problem. Currently able to sync back by hard resetting my device. The USB to PC connection on settings does not appear to affect the sync problem.
I suspect that the problem arise when I originally sync with an XP machine.
What worked for me was to enable the advanced usb setting on the phone as mentioned...then while the phone is still plugged in, I removed everything associated with the phone from device manager on the pc. Once that was done, I unplugged the cable, waited a few seconds, and plugged it back in (with the advanced usb settings still checked.) Worked like a charm with WMDC.
I had problems with all sorts of "connectivity" in Vista, including connecting up my Trinity, and setting up my xbox 360 as a media extender.
As soon as I uninstalled MS One Care it all started working.
Hi All,
I am new to ELF i.e. HTC touch
I was expecting somebody knows the solution for my problem
Problem: I have HTC Touch (Black one) P3450 from last few days while I
connect my device to PC i am getting
below error message.
error: "Synchronization cannot be completed successfully. Reconnect
your device and try again. If the problem persists, see the Microsoft
ActiveSync Troubleshooter in Microsoft ActiveSync Help on your desktop
computer."
I had restarted my device many time also I had reinstall
but as the relationship between PC and Mobile device is not identified
it will giving me above error.
i had tried to find out <PROGRAMS> then <FILE EXPLORER> then <WINDOWS> then to the <TEMP> folder but I didn;t find it out on my device. Please help me in this regards.
More interesting is when I connect my device to pc the ActiceSyc 4.5 start but not able to sync, pup up with above error.
but I can clikc on explore button on Activesyc window to navigate.
Please help urgent
cheer's
Sandi
Saisan said:
Hi All,
I am new to ELF i.e. HTC touch
I was expecting somebody knows the solution for my problem
Problem: I have HTC Touch (Black one) P3450 from last few days while I
connect my device to PC i am getting
below error message.
error: "Synchronization cannot be completed successfully. Reconnect
your device and try again. If the problem persists, see the Microsoft
ActiveSync Troubleshooter in Microsoft ActiveSync Help on your desktop
computer."
I had restarted my device many time also I had reinstall
but as the relationship between PC and Mobile device is not identified
it will giving me above error.
i had tried to find out <PROGRAMS> then <FILE EXPLORER> then <WINDOWS> then to the <TEMP> folder but I didn;t find it out on my device. Please help me in this regards.
More interesting is when I connect my device to pc the ActiceSyc 4.5 start but not able to sync, pup up with above error.
but I can clikc on explore button on Activesyc window to navigate.
Please help urgent
cheer's
Sandi
Click to expand...
Click to collapse
Any update on this....
urgent....
First of all, not being able to find your device is 'normal' ... until you've made an activesync connection, you won't see your device.
Now, for your activesync problem, do you see an error code? Like 80004005 or 80006007?
It's a pretty common problem for activesync, but from my experience it seems to pop its ugly head a lot more often for WM6 devices than the older OS, like the 'tried and tested' WM2003SE platform.
There could be many causes for this. I'd suggest going through the following steps to try to fix it:
1. Disable all the items under Option (calender, contacts, notes, everything) and see if it can be connected via Activesync. If it can't, you're really screwed ... go to step 5
2. Disconnect your phone, and close Outlook on your PC. Now find scanpst.exe on your PC (installed with Outlook) and run it to scan and fix your .pst file.
3. Re-connect your phone, now add the options 1 by 1. I'd start with Notes, then contacts and calender. See if running scanpst.exe fixes the problem. If you're luck, you could be out of the woods by now.
4. If you get the same error after adding a particular item in option, that help you isolate where the problem is. Look at the entries in that item (calender, contact, notes etc) and see if there's anything that casues the problem. Relocate the items if necessary and add them 1 by 1.
5. If everything fails, or if you don't even care about the programs you've installed on the phone, just do a hard-reset (hold down green + red button at the same time, poke the reset button while still holding down the buttons, and press "select" when the messge appears on screen) and connect the phone to the PC and see if it syncs. If your phone can't even sync fresh after a hard-reset, send the phone back for repair.
I know from my experience, moving the contacts and adding them 1 by 1 got me out of the woods 1 time, and the other time I had to do a hard-reset ... good thing I backup my device weekly.
Good luck!
My bet is that you have a bad USB cable.
I have definitely seen the exact error messages and problems you describe with a HTC Universal.
number16 said:
First of all, not being able to find your device is 'normal' ... until you've made an activesync connection, you won't see your device.
Now, for your activesync problem, do you see an error code? Like 80004005 or 80006007?
It's a pretty common problem for activesync, but from my experience it seems to pop its ugly head a lot more often for WM6 devices than the older OS, like the 'tried and tested' WM2003SE platform.
There could be many causes for this. I'd suggest going through the following steps to try to fix it:
1. Disable all the items under Option (calender, contacts, notes, everything) and see if it can be connected via Activesync. If it can't, you're really screwed ... go to step 5
2. Disconnect your phone, and close Outlook on your PC. Now find scanpst.exe on your PC (installed with Outlook) and run it to scan and fix your .pst file.
3. Re-connect your phone, now add the options 1 by 1. I'd start with Notes, then contacts and calender. See if running scanpst.exe fixes the problem. If you're luck, you could be out of the woods by now.
4. If you get the same error after adding a particular item in option, that help you isolate where the problem is. Look at the entries in that item (calender, contact, notes etc) and see if there's anything that casues the problem. Relocate the items if necessary and add them 1 by 1.
5. If everything fails, or if you don't even care about the programs you've installed on the phone, just do a hard-reset (hold down green + red button at the same time, poke the reset button while still holding down the buttons, and press "select" when the messge appears on screen) and connect the phone to the PC and see if it syncs. If your phone can't even sync fresh after a hard-reset, send the phone back for repair.
I know from my experience, moving the contacts and adding them 1 by 1 got me out of the woods 1 time, and the other time I had to do a hard-reset ... good thing I backup my device weekly.
Good luck!
Click to expand...
Click to collapse
Hi number 16,
Could you tell me where exactly are located the *pst. files? When I try to run scanpst.exe, it tells me to browse to the respective file, but I can't find it.
Thanks a lot.
The .pst file is the Outlook data file. Close outlook first, and right click on the icon to go to "Properties". From there you can see the location of your current .pst file location.
number16 said:
First of all, not being able to find your device is 'normal' ... until you've made an activesync connection, you won't see your device.
Now, for your activesync problem, do you see an error code? Like 80004005 or 80006007?
It's a pretty common problem for activesync, but from my experience it seems to pop its ugly head a lot more often for WM6 devices than the older OS, like the 'tried and tested' WM2003SE platform.
There could be many causes for this. I'd suggest going through the following steps to try to fix it:
1. Disable all the items under Option (calender, contacts, notes, everything) and see if it can be connected via Activesync. If it can't, you're really screwed ... go to step 5
2. Disconnect your phone, and close Outlook on your PC. Now find scanpst.exe on your PC (installed with Outlook) and run it to scan and fix your .pst file.
3. Re-connect your phone, now add the options 1 by 1. I'd start with Notes, then contacts and calender. See if running scanpst.exe fixes the problem. If you're luck, you could be out of the woods by now.
4. If you get the same error after adding a particular item in option, that help you isolate where the problem is. Look at the entries in that item (calender, contact, notes etc) and see if there's anything that casues the problem. Relocate the items if necessary and add them 1 by 1.
5. If everything fails, or if you don't even care about the programs you've installed on the phone, just do a hard-reset (hold down green + red button at the same time, poke the reset button while still holding down the buttons, and press "select" when the messge appears on screen) and connect the phone to the PC and see if it syncs. If your phone can't even sync fresh after a hard-reset, send the phone back for repair.
I know from my experience, moving the contacts and adding them 1 by 1 got me out of the woods 1 time, and the other time I had to do a hard-reset ... good thing I backup my device weekly.
Good luck!
Click to expand...
Click to collapse
Hi number16
Thanks for your suggestions but I had already tried steps #1 to # 4. After that I had deleted all the relationship.
Now at present I don’t have any relationship for my device to PC.(When I had plug-in my device and tried to sync through ActiveSyc 4.5 it will show me Guest or new name for relationship.)
On some different forum they have some kind of problem there it was suggested to delete the Windows/ Temp folders files so that it will resolve the above problem.
Any think else you would like to suggest.
Hope somebody help me..
Cheer's
Sandi
leondaphillips said:
My bet is that you have a bad USB cable.
I have definitely seen the exact error messages and problems you describe with a HTC Universal.
Click to expand...
Click to collapse
Hi
As I connect my device to PC ActiveSyc was automaticly runs and tried to get relationship but unfortunatly not able to sync.
I am sure my USB Cable is in good condition because I am able to transfer files from Device to PC or vise verse.
any thing else you would like to suggest.
Sandi
Saisan said:
Hi
As I connect my device to PC ActiveSyc was automaticly runs and tried to get relationship but unfortunatly not able to sync.
I am sure my USB Cable is in good condition because I am able to transfer files from Device to PC or vise verse.
any thing else you would like to suggest.
Sandi
Click to expand...
Click to collapse
Have you *tried* another USB cable?
(I know, I know... but a cable that fails to sync can transmit data, I have seen this - it is strange but true).
Also
you may inadvertently have disabled a network connection on your PC. If you connect you should see a network icon showing like it is trying to obtain an ip address. If you disable that by accident it can also prevent connections but I still think you should try a new cable then check your network connections
Yours
Leon
leondaphillips said:
Have you *tried* another USB cable?
(I know, I know... but a cable that fails to sync can transmit data, I have seen this - it is strange but true).
Also
you may inadvertently have disabled a network connection on your PC. If you connect you should see a network icon showing like it is trying to obtain an ip address. If you disable that by accident it can also prevent connections but I still think you should try a new cable then check your network connections
Yours
Leon
Click to expand...
Click to collapse
leondaphillips;
It is something Strange!!! well I will try out this solution hope it will work.
I will let you know in same post.
Cheer's
Sandi
hey i had this problem, turns out my firewall was blocking it, try turning off your firewall.....
Saisan said:
leondaphillips;
It is something Strange!!! well I will try out this solution hope it will work.
I will let you know in same post.
Cheer's
Sandi
Click to expand...
Click to collapse
Hi leondaphillips
I had tried to connect my device with new*** USB Cable.
but same thing happened it was showing same error message.
Also can;t create relationship.
help is required urently
Sandi
cones said:
hey i had this problem, turns out my firewall was blocking it, try turning off your firewall.....
Click to expand...
Click to collapse
hi cones
I had checked with Windows Firewall it shows me status OFF.
Is there were anything else I need to check?
what you exactly did when you have this problem? how it resolved can you explain on this?
Waiting for your post.
Sandi
Hey Sandi!
Have you tried unchecking the option under Settings\(System or Connection)\Usb to PC ?
Also, have you looked the pins of the miniUSB port? Are they in good shape?
Regards!
kokotas said:
Hey Sandi!
Have you tried unchecking the option under Settings\(System or Connection)\Usb to PC ?
Also, have you looked the pins of the miniUSB port? Are they in good shape?
Regards!
Click to expand...
Click to collapse
Hi kokotas
Thanks for your reply.
well I had checked below things.
under Settings\(System or Connection)\Usb to PC = checked status.
I had took new *** USB Cable*** and tried to reconect but it won;t work out.
now I am worried I am unable to syn my device to my PC.
Uregent help required.
Sandi
1. Try:
Under Settings\(System or Connection)\Usb to PC = UNCHECKED status.
2. So you've tried a new cable and nothing changed! But I told you about the miniUSB port in your phone! Do you see any broken, twisted pins in there? I'm telling you this because I had my phone's pins broken and I have no connectivity via usb anymore!
Regards!
One final thought
Hi Saisan
I would counsel that you should try another PC first.
Next step:
Unplug your device...
Uninstall Activesync, remove the registry keys for the program and reboot. Download the latest release of ActiveSync and install that.
I would also suggest you could do worse than enable "SHOW_HIDDEN_DEVICES" in device manager and remove all greyed out items under USB in device manager (WITH YOUR DEVICE NOT ATTACHED) then reboot and reconnect your device.
Failing that you probably have either a connectivity issue (physical cables or connectors) or you have a logical connection issue (I think there is a possiblity that you have inadvertantly disabled a network connection).
When you connect a WM6 device it creates a new network connection which generally appears in the system tray. If you disable this (right click disable) active sync will stop working.
If you go into your network connections folder and re-enable any items that are disabled it should work. PROVIDED YOU HAVE TURNED OFF WINDOWS FIREWALL FIRST...
It does sound like a physical cable or connection problem though.
Hope that helps
Yours
Leon
kokotas said:
1. Try:
Under Settings\(System or Connection)\Usb to PC = UNCHECKED status.
2. So you've tried a new cable and nothing changed! But I told you about the miniUSB port in your phone! Do you see any broken, twisted pins in there? I'm telling you this because I had my phone's pins broken and I have no connectivity via usb anymore!
Regards!
Click to expand...
Click to collapse
hi kokotas
I had goen throught the steps:
Under Settings\(System or Connection)\Usb to PC = unchecked.
and checked the pins are not broken and twisted but unfortunatly it is giveing me same error.
I think I will rediscribe my issue. I am able connect my device but unable to syncronize it .
Problem: I have HTC Touch (Black one) P3450 from last few days while I
connect my device to PC i am getting below error message.
error: "Synchronization cannot be completed successfully. Reconnect
your device and try again. If the problem persists, see the Microsoft
ActiveSync Troubleshooter in Microsoft ActiveSync Help on your desktop
computer."
I hope now it was clear.
Cheer's
Sandi
leondaphillips said:
Hi Saisan
I would counsel that you should try another PC first.
Next step:
Unplug your device...
Uninstall Activesync, remove the registry keys for the program and reboot. Download the latest release of ActiveSync and install that.
I would also suggest you could do worse than enable "SHOW_HIDDEN_DEVICES" in device manager and remove all greyed out items under USB in device manager (WITH YOUR DEVICE NOT ATTACHED) then reboot and reconnect your device.
Failing that you probably have either a connectivity issue (physical cables or connectors) or you have a logical connection issue (I think there is a possiblity that you have inadvertantly disabled a network connection).
When you connect a WM6 device it creates a new network connection which generally appears in the system tray. If you disable this (right click disable) active sync will stop working.
If you go into your network connections folder and re-enable any items that are disabled it should work. PROVIDED YOU HAVE TURNED OFF WINDOWS FIREWALL FIRST...
It does sound like a physical cable or connection problem though.
Hope that helps
Yours
Leon
Click to expand...
Click to collapse
Hi leon
Thanks for your advice. but I had tried this think already.
I had reinstalled Activesync 4.5 on new machine and tried to get sync.
I think there were some logical connection issue on which I am unable to create the relationship with my device from PC.
I had also tried to delete all the pervious relationship's and reconnected the same.
On some other forum it was suggested to delete the files from Windows/Temp directory from Device. but in HTC Touch when I connect the device it will automatically start activesync and it was connected but not sync.
shows message:
error: "Synchronization cannot be completed successfully. Reconnect
your device and try again. If the problem persists, see the Microsoft
ActiveSync Troubleshooter in Microsoft ActiveSync Help on your desktop
computer."
please help in this regards.
Cheer's
Sandi
Hi Sandi,
Have you found a solution yet?
I've been facing the same problem for sometime now. Additionally, all files on my touch have become read-only. I can't copy, move or delete any files on the phone.
Hey guys,
i've got a very big problem.
I dont know why but every time i connect my Blackstone to the Computer it always open the "Internet Sharing" thing. Ive changed it over "Settings" back to Sync (and in settings/connections/USB to PC, check "Ask me first about USB connection type when I connect the device to the PC" also), but no change.
Then i canged in the registry the following key "HKLM\Software\HTC\USBToPCPopUP\" DWORD: OnlyTwoChoice=1
now the HTC Popup with the option "Sync" and "HDD" show up, but when i choose Sync it doesent connect and sync.
I want my three Options back and want the option that i can choose out of "Sync" "HDD" and "Internet Sharing"
Thank you
greetz
I started getting this problem when I used the Internet Sharing option for the first time. From then on it would automatically try IS instead of Activesysnc, no matter what I did.
I solved it by unticking the Enable faster data syncronization box in USB to PC tab, but this results in a clunky pile of tabs that come up when connecting to the PC.
Unticking the "Enable faster data syncronization" box in USB to PC tab, doesent solve the problem
Hello
I got the same problem where I did not get the "3 choices" screen while connecting to usb, and IS by default...
I just deleted all keys in the registry under //HKLM\Software\HTC\USBToPCPopUP\
and it went back to normal....
Hope it will the same for you..
I have the same problem since a while, but haven't found a solution yet... starting to get a little desperate...
dapezzz said:
Hello
I just deleted all keys in the registry under //HKLM\Software\HTC\USBToPCPopUP\
Click to expand...
Click to collapse
I guess you mean the registry on the device itself?
I been looking for that, but it looks i don't have this //HKLM\Software\HTC\USBToPCPopUP\...
in fact, i'm facing the exact same problem as described in this htcforum.com post:
"http://www.htcforums.com/post5958.html#p5958" (yes, i posted there too )
i'm pretty sure the problem is NOT pc-related, the data-connection fails at every possible system i tested it with (ranging from xp to vista to ubuntu to osX), at least the usb-diskmode worked before on all these systems before... not anymore...
the answer of HTC support wasn't of much help either:
Dear valued HTC customer, Thank you for contacting our Customer Support Center. We are dedicated to providing you with the best quality service and answering all of your questions and concerns. You recently wrote us about an issue that you have encountered with your device. To clarify your issue, you stated that you were unable to connect your device to the PC. . For this you will need a full version of Microsoft Outlook 2003 or newer and Microsoft Activesync for Windows XP or Windows Mobile Device Centre for Vista. Once these are installed simply connect your device to your PC and it will transfer your details to your PC. I hope this is of help to you. If you need any further help we recommend calling for a direct guidance on these steps for synchronising. If the above steps do not resolve your issue, we invite you to visit the support area on our Web site.
Click to expand...
Click to collapse
i suspect them of not even reading about my problem, and just firing some default answer back... not really helpfull.
so i keep looking around for possible solutions for now.
I'm seriously thinking to make use of the warranty, but hate to lose the device for a long periode... anybody has experience with that?
another PCtoUSB problem, i get all 3 options, HDD and Internet Work perfectly, ActiveSync however doesn't. Vista recognizes it as a USB Pocket PC, but Vista Sync Center and WMDC do not, nothing. On HTC i get the charging icon, but not the Sync icon. Also in the ActiveSync --> Connections menu i have "Sync all PCs using this connection:" ticked, however the drop down menu is empty, nothing to select.
in the ActiveSync start screen there's just the fake Microsoft Exchange account, nothing else
Everything was working fine till few days ago :/
dapezzz said:
Hello
I got the same problem where I did not get the "3 choices" screen while connecting to usb, and IS by default...
I just deleted all keys in the registry under //HKLM\Software\HTC\USBToPCPopUP\
and it went back to normal....
Hope it will the same for you..
Click to expand...
Click to collapse
I tried this but still get ICS opening when I connect my device up. It is driving me mad now trying to sort this - I may even resort to a hard reset before the end of the weekend.
The only way I can get sync to work is to disable the faster data sync option.
hmm, every system i test with gives the same result:
the htc device does charge, but the usb data-connection never works...
could it be a faulty connector?
http://forum.xda-developers.com/showthread.php?p=3764541#post3764541
I have the same problem and the above method solves the problem
Hope it helps.