Database Users

Weird problem with JAM and ActiveSync

I own 128 MB JAM since March 2005 and use it with T-Mobile USA.
In May I installed 1.11.00 WWE upgrade. I had it synchronized with my desktop and laptop and it worked fine for me.
Last week I was on the Business trip and used the JAM only as a phone and a PDA.
When I've got back home I tried to synchronize and charge it as usual.
Synchronization started, but after 25-30 secs it gave me a message within the ActiveSync window "Connected. Synchronization error" and then immediately after that it changed to "Not connected".
I tried again - same result.
Next I tried to synchronize it with my laptop - same story.
After all I tried to delete partnerships and create new - no result. I am able though to connect as a guest.
At that point I decided to try the hard reset. By coincidence that same day I saw the news that ROM 1.13.00 WWE became available. I successfully installed it and tried to ActiveSync without installing the back-up then - no luck, same problem.
As well I'd like to mention that I have HP iPAQ 2215 and I can synchronize it with both computers without any problems.
So it looks like something is wrong with the JAM.
I hope you guys can help me to fix this problem...

Alex,
Had this problem also but my hard reset solved it. Have you tried re-installing Activesync? You may also want to take a look under C:\Documents and Settings\{Your Desktop}\Application Data\Microsoft\ActiveSync\Profiles to check if indeed the profile data was deleted properly. Goodluck!

Yes, I did hard reset, uninstalled the ActiveSync, erased all files in the 'Profiles' folder, disconnnected the cable, rebooted the desktop, downloaded the latest version of AS from the MS website, lnstalled it.
Then installed the AS, connected the cable, and tryed to establish the partnership.
SAME negative result.
It created the partnership and wright after it said 'Connected. Synchronization error' and immediately droped connection.
I am puzzled here...

I'm stumped! Usually a HR solves this for me... Have you tried a Bluetooth sync (this may be a temp workaround til you find the solution) have you tried using a diff USB port and/or cable to sync your device?

bnycastro,
Thanks for your help.
No, I did not try the bluetooth sync yet, but I definitely know that it is my JAM's problem now.
This morning I installed the latest version of ActiveSync available on the MS website on my daughter's PC. ActiveSync was never installed there before.
Then I tried to sync the JAM - same problem as I described in the previous posts. Right after that I paired my HP 2215 and no problem. It work as it supposed to.
It is a real mistery cause between the last time I was able to syncronize the JAM and the time the problem occure I did not install any software, did not pair it with any other PC... I only used it as a phone and a PDA on the trip.
The only what I noticed is that all of a sudden it started to freeze after every 10 -15 min of use. But now after I flashed the ROM to 1.13.00 it works normally except for the syncing problem.
Any other ideas how I can fix it?
I would really appreciate your help...

I'd suggest the Bluetooth sync and maybe taking it (your device) for service.

Activesync 4.1 - not working

Can anyone help please?
I cannot get my xda mini to sync. Basically it just keeps running and nothing happens.
I have researched a lot of threads which refer to setting up a dummy server connection for what I presume is the the "exchange server" which I have attempted - is this a false IP address please?
On my PC, activesync diplays Exchange Server and my XDA with a list of the sync items below.
I keep getting a message on the XDA saying it cannot retrieve an IP address for the connection. Sometimes when I sync the try to connect via GPRS
I do have a wifi connection set up which now works (most of the time).
TIA.

I have the same problem as you with my QTEK 9100. Sometimes it works to connect the device to my portable computer (Compaq Presario 2800) via ActiveSync but mostly it does not. ActiveSync just keep looking for the device but doesnt find it.
I have also tried after that I have turned off the firewall and antivirus software, but it still doesnt work. The few (2-3 times) that it did work I had my firewall and antivirus running.
Anyone have an idea what I should do? It's a brand new QTEK 9100 (just got it a few days ago) with ROM 1.3.7.13 SVE, ROM date 9/29/05. Since I can't connect my device to the computer I can't upgrade the ROM.

turn off your firewall
disable your onboar intell wifi card if you have one

Does this happen to your device when you connect to Activesync immediatly after soft-resetting the device?
I have a similar problem, but I have no problems when I connect to AS for the first time, if I try connecting again before performing a Soft-reset AS won't find the device and the device becomes unasable, only soft-reset solves this problem.
Anyone else with these symptoms?

nolovelust said:
turn off your firewall
disable your onboar intell wifi card if you have one
Click to expand...
Click to collapse
thanks but as I said I have turned off the firewall, and I don't have a built in wifi card in the laptop.
macrinus said:
Does this happen to your device when you connect to Activesync immediatly after soft-resetting the device?
I have a similar problem, but I have no problems when I connect to AS for the first time, if I try connecting again before performing a Soft-reset AS won't find the device and the device becomes unasable, only soft-reset solves this problem.
Anyone else with these symptoms?
Click to expand...
Click to collapse
Yes it is the same problem no matter of the soft reboots. The only times I get it to work is when I have reinstalled the activesync 4.1 software on my laptop, after a reboot (of the laptop) it does not work; instead it only display a network icon with "Limited or no connectivity" (this is also without both firewall and antivirus installed) when I connect the device. The result is that AS can't find the device...
My theory is that it somehow looses the USB drivers installed with ActiveSync 4.1 when I reboot the computer. Anyone know how to fix this? Which (dll?) files belong to the USB drivers? I might be able to manually replace them in the correct path if I find that out...

any news??? I just met the same problem

simple enuf chaps...
i just met the same problem and the fix is pretty simple...
remove a/s 4.1
re-install a/s 3.7 / 3.8.1
re-establish the partnership
re-install 4.1

How do you get a connection between a WM5 device and ActiveSync 3.7 or 3.8?
I cannot get a partnership.
Is this because a WM5 uses IP-protocol for the connection?
thanks
Peter

I am using Dopod 838, the asia version of Qtek9100.
I also seems to have problem on activesync 4.1 which keep on sync and fail to connect. When it fail. I will try
1) In Windows Task Manager, kill wcescomm.exe
2) Kill everything in wizard
3) manually turn-on activesync4.1 on pc again.
4) connect wizard with PC again..
I just bought my phone for 2 days and i have to try a few more times to confirm it really helps.. may be you can give it a try too.

PeterP said:
How do you get a connection between a WM5 device and ActiveSync 3.7 or 3.8?
I cannot get a partnership.
Is this because a WM5 uses IP-protocol for the connection?
thanks
Peter
Click to expand...
Click to collapse
you will need AS 4.0 and above for all WM5 devices

You might want to check device manager when your device is hooked up via USB and make sure there are no exclamation marks on your handheld device.
I have a laptop and I only installed ActiveSync 4.1 and it works fine. I've even re-imaged my laptop since getting the phone and wasn't a problem second time around. I also installed 4.1 on my work PC and it works fine there too.
Not sure if you can use anything older than 4.0. (Not sure the reasons why)
At work I tried to use 3.8 (Just for the hell of it) but 4.0 updates all the USB drivers and stuff. Anything below 4.0 will not recognize WM 5.0 devices as jfran said. After installing 4.x I don't know the reason or need to uninstall then install something older then uninstall and reinstall 4.x.
It should work straight after install. However I do NOT know what happens if by chance you had an older version of ActiveSync then tried upgrading to 4.x. Should work though. I know people have had success upgrading from 3.7 and 3.8 to 4.1 to use the newer Dell Axim x51v which have WM 5.0 here in my environment.

Thanks everybody for your replies,
it was after hamish_dy tip I wanted to know how to get an connection between AS3.x and a WM5 device, since I haven't been able to do so. And I also have read that WM5 needs AS 4.x in order to sync.
Have had my Qtek9100 now for a week, and have been studied this forum in detail for a solution on my problem.
Previously I had a Qtek S100 which synced with my laptop together with AS 3.8. My company uses Groupwise as e-mail system, but with Outlook 2002 also installed on laptop I got it working (also after some days of trial).
Now with my Qtek9100 nothing happends when I plug in the USB-cable. Well not true, it will connect with an IP-address and I can from AS see the filestructure on my Qtek, BUT nothing starts syncing (calendar, contacts, e-mails,etc.). I watch task-manager but nothing kicks in. Previously with my S100, mapisp32.exe always kicked in and was the magic component between outlook and groupwise. With AS 4.1 everything is dead in task-mgr. I also receive the 85010014-error message sometimes.
Have uninstalled AS 4.1 several times, cleaned out registry of AS keys, rebooted, installed AS again, reinstalled outlook, turned firewall off, turned antivirus off, soft-reseted my qtek, and so on. Have downloaded the swedish version of AS 4.1, since my Qtek has swedish language, and thought that was the reason. But no. Soon out of options and ready to take my new qtek back to the dealer.
Any help from anyone is very much appreciated.
thx in advance.
Peter
----------------------
ROM: 1.3.7.13 SVE
ROM-date: 9/29/05
Radio: 01.04.10
Protocol: 4.0.13.17
Ext Rom: 1.3.7.125

One thing you should try before sending your device in is to try sycnching up on a clean machine, i.e. (a freshly imaged machine)
I'm assuming initiating a manual sync does nothing?

ccisn said:
One thing you should try before sending your device in is to try sycnching up on a clean machine, i.e. (a freshly imaged machine)
I'm assuming initiating a manual sync does nothing?
Click to expand...
Click to collapse
No, manual sync does nothing.
If I can't find any solution before mid-next-week, I will find a workstation at work and load only the minimal components/applications needed and try to nail down the issue, as a last try. I work with IT myself so I'm not keen to reimage my laptop, there are just too many things to reinstall.
thanks for the advice!
Peter

Active Sync Sync via USB Resolved (well for me anyway)
Over the last month I have not been able to sync my Wizard to my laptop via USB. Via bluetooth worked a treat, but I was not able to upgrade ROM via btooth.
This morning, completely by accident I resolved the issue with USB sync'ing to Active sync 4.1.
This works for me:
1. Connect Wizard to laptop via USB (you will get the usual problem, with ActiveSync saying "Connecting" and nothing else
2. Whilst phone is still connected via USB perform soft reset on phone
3. The laptop system tray should display "Found new USB device" and then say "Pocket PC USB Sync found"
4. When the laptop / pc has finished installing software and displays "Your new hardware is installed and ready to use" Disconnect the USB cable from your Wizard.
5. Wait a couple of seconds and then reconnect your Wizard via USB and hopefully it will work.
Please let me know if this works for anyone else!

One more thing you could try before throwing it back at the salesman is to check your network connections.
Go to Control Panel and select network connections - make sure you are set to view details and look for the "Local Area Connection" that has a description of "Windows Mobile-based Device". On mine it is "Local Area Connection 3". You may have to scroll to the right to see the description.
Right click the relevant connection and then click "properties". Make sure that the following entries ONLY have a tick next to them.
Client for Microsoft Networks
File and Printer Sharing for Microsoft Networks
Internet Protocol (TCP/IP)
For some reason on mine none of them were initially selected :?
Click OK, when I did this it started syncing straight away!
Good luck!

I am also having a problem with activesync 4.1, up until now i have been able to sync perfectly via bluetooth or usb. However now when i try and sync activesync on my PC says connecting and nothing happens!!
I have tried everything, uninstalled, reinstalled, installed on my laptop (same problem)....
Given i have the same problem on 2 different PC's i am starting to think that its actually the Mini S and not the PC thats the problem. I feel a hard reset coming.............

s4vva said:
I am also having a problem with activesync 4.1, up until now i have been able to sync perfectly via bluetooth or usb. However now when i try and sync activesync on my PC says connecting and nothing happens!!
I have tried everything, uninstalled, reinstalled, installed on my laptop (same problem)....
Given i have the same problem on 2 different PC's i am starting to think that its actually the Mini S and not the PC thats the problem. I feel a hard reset coming.............
Click to expand...
Click to collapse
Hard reset has done the trick, so it turns out all problems may not be down to our pc's......

The same thing happens for me sometimes. What I have found ou this helps.
Unplug pda from sync cable. Kill all active programs on the pda. Plug in sync cable again. Viola! It syncs.

I have the same trouble, activesync just says connecting and thats it, i havent found any particular reason for it. SR does not help, just HR which is kind of overkill. Im really glad for the sprite backup software. I have tried all different things i could think of while i couldnt sync and nothing helped. I have allready about 3 HR after me.

Solution for Activesync crash/freezing Wizard after re-Sync!

Hi. This has worked for me, and solved a massive problem. Hope it helps someone else too.
Step 1:
Ensure you are trying to fix the same problem as I was by looking at the symptoms, which were:
- HTC Wizard synchronizes OK when you plug it in the first time
- It stays in sync if you leave it plugged in
- If you unplug it and then plug it back in at any time later, XDA goes s-l-o-o-o-w and then freezes and will NOT re-sync
- If you unplug it and soft reset before reconnecting then it's fine
Essentially, the Wizard was requiring a soft reset between every connection to the USB cable, or it would crash and require a reset anyway!
These issues have been discussed in about 10 threads on this board, and on pretty much every other resource for Wizards and Pocket PC devices on the net. I was, however, totally unable to find something like this which directly addressed the problem.
Step 2:
Download a program called Dr. TCP from here: http://www.dslreports.com/drtcp
Run it to open a dialog box with loads of fields with strange techy names... no, i didn't understand it either. However, I've been searching the net for days and I found an article here: http://www.pcworld.idg.com.au/index.php/id;504222574;fp;2;fpid;1277378924 which told me how to work the numbers out...
In the bottom drop-down box, select "Windows Mobile-based Device" and enter 1492 in the box next to that. That's your maximum "MTU".
Here are the settings which work for me (from the top). If i don't mention a setting, I didn't change it!
Tcp Recieve Window: 261360
Dial Up (RAS) MTU: 1492
Path MTU Discovery: Yes
Save and Exit Dr. Tcp.
Step 3:
You need to open "Network Connections"... in XP, that's Start > Connect To > Show All Connections. I'm sure you can find it yourself. Anyway there should be an icon called "Local Area Connection (x)" with "Wireless Mobile-based Device" written in grey underneath.
Right click on that and select DISABLE. This will close your USB connection to your Wizard so those MTU settings can be applied.
Now unplug your Wizard from its cable. Here, I tried right clicking on the connection and selecting "Enable", but it just errored. So you need to unplug it.
Step 4:
Reconnect and see what happens. I am now happily disconnecting and reconnecting as many times as i like and it just keeps on synchronising itself. MAMMA MIA!
If this solves your nasty "i need to reset every time I disconnect" problems then please post here to say so. If it doesn't work then post here also, I guess. If this is a solution for you then credit for this is not mine - it's just the sum total of a lot of searching across this and other forums, websites and message boards. THANKS!

not working
These steps did not work for me.
I still have to reset the device otherwise I get this message after about 5 minutes.
"Synchronization cannot be completed successfully. Reconnect your device and try again. If the problem persists, see the Microsoft ActiveSync Troubleshooter in Microsoft ActiveSync Help on your desktop computer."
It appears to be only a problem syncing as I can still explore the device.

well...
...that's depressing. I genuinely thought that would work for other people too.
Did you read that PCWorld article I linked to? it explains how I got those numbers... they could be different for you, perhaps?
I'll keep thinking...

I did not look at the article. I'm having other issues trying to get my 2 computers synced with my mobile device http://forum.xda-developers.com/viewtopic.php?p=234189. Once I get those resolved I can try some different things.
On my home computer I am only synchronizing favorites and files and it doesn't appear to be a problem.[/url]

Oh right ok. I read your other post too, but I only have 1 PC for home and work so i can't help with that.
Has anyone else tried this?

I am no longer having the problem since I fixed my other sync issue (multiple computers issue). I had reinstalled activesync and did a hard reset on my device so maybe something else got cleared up. I am also having much better luck with the way my device is running. Before I was getting frequent slowdowns and lockups. I am a much happier customer and will be sticking with my cingular 8125. I just love all the features, but the activesync issues and slowness was starting to get to me. I'm so glad it is all behind me now and I can start to really enjoy the thing. Although I have yet to connect my bluetooth headset, that may have caused me issues too. Sorry I couldn't be more help testing this out.

I and a work college have had this problem on both our systems and found that it was being caused by Avantgo.
It would work fine and sync every time for days until we installed Avantgo.
After these we both had the symptoms you describe in the first post until we did a hard reset and re installed everything except Avantgo, it was then fine again. As a test I then reinstalled it and it started not syncing again, my college who has not reinstalled it has had no further problems.
I have now been running for 3 weeks with no problems and no Avantgo.
If you have it installed it may be worth trying it without for a wile and see if it helps.

Didn't work for me. Still no connection when plugging in for the 2nd time. MTU value changes back to blank when opening the Dr.TCP again, the other values are ok though. But thanks anyway for the hints!
Greetings,
Andreas

Didn't work for me neither...

just to check (i know this sounds daft) but you did DEFINITELY press the SAVE button in Dr TCP before you pressed the EXIT button? can't imagine why it wouldn't store the data.
aaaaaaaaanyway i guess it's not the ubersolution i thought it was

Now I thought I had this working 100% using this hack (It was on a clean install of WM5 however so this may have been why it worked). Anyhow, it stopped working again after I installed PocketWeather ... now locks up whenever I connect....
I wonder if it is 3rd part s/w causing some of the problems with AS? Is it down to the scheduled update in PocketWeather or simply hooks into the ConnectionManager / ActiveSync from apps looking to see if a network connection exists....
I think some more investigation is required ... or perhaps I will flood MS with 1000's of emails telling them how flakey their software is *(Though I think they already know that)*

Any updated? I'm having this same problem, except my device won't connect at all! Even after a reset. It connected once and that was it.

Hi Silentz,
sure, I saved the settings. I'll try the ActiveSync clean install-method and report the results. 'Hope that MS will put out an update or better version soon! Rumours out there?
Greetings,
Andreas

tried and failed...
tried the above TCP solution- Not working for me either...

Found best solution. Go try the latest imate rom. You can then plug out/in the cable as many times as you want & it'll just work fine.

Bebbo said:
Now I thought I had this working 100% using this hack (It was on a clean install of WM5 however so this may have been why it worked). Anyhow, it stopped working again after I installed PocketWeather ... now locks up whenever I connect....
I wonder if it is 3rd part s/w causing some of the problems with AS? Is it down to the scheduled update in PocketWeather or simply hooks into the ConnectionManager / ActiveSync from apps looking to see if a network connection exists....
I think some more investigation is required ... or perhaps I will flood MS with 1000's of emails telling them how flakey their software is *(Though I think they already know that)*
Click to expand...
Click to collapse
It seems to be as soon as you access the internet through the passthru connection on Activesync. So installing AvantGo/PocketWeather might explain this to a certain degree as they may be accessing the internet.
Incidentally, how could Microsoft have stuffed up so badly with Activesync? It's a tiny program but works so badly - Couldn't a third party come up with a different version of Activesync or something? I'd pay for it if it worked better than this crock!

Just for info, the latest iMate ROM (With Push Email) does indeed seem to fix this issue. Obviously it was with the WM5 side rather than anything that could be fixed on the PC side.

My Active-sink probelms disappeared since upgrade to the latest iMate ROM. Has been working like a charm with all apps and utilities installed, Tweaks2k2, Spb Pocket Plus, Pocket Informant, Worldmate Pro, etc...

told you it works
cheers

I am running the 2.08 (Qtek test) rom and have this issue since last friday. before that never had it!!
What I changed on thursday was: enable exchange server sync and use it. because push-email si no solution for me I just disabled it and dropped the association.
Then (on friday) the trouble started.
I tried DrTCP...and ended up with a broken netlogon (secure client) service on the pc. The IS solution for that was a new image . . thank you very much.
I am back on track with the pc now, but AS still slows down my device.
Are any of you having this trouble using or have used:
-Push email
-Blackberry
What is the amount of free program memory on your device? Mine is around 6MB (probably caused by Blackberry install which I cant remove). . . .

Active Sync problem when syncing from a different comuter

Hi all.
I had ActiveSync setup back in California on my computer, but now that I am at my parents place and have been trying to setup activesync on there computer to sync with my mda.
I had no problems back in Cali, but now when I load ActiveSync and connect the device, etc. it says that device is not connected and therefore I cannot sync. When I plug the device the computer recongizes that there is a windows mobile device, and ActiveSync tries to connect but with no success.
Does anybody know what I should do to fix this problem? I've searched and haven't really found anything specific to my problems, and I really need to be able to sync my mda for I won't be going back to my computer for a while.
Thanx alot
peter

I'd suspect a firewall issue. Use this guide from Microsoft to troubleshoot ActiveSync 4.0/4.1/4.2 USB Connection Troubleshooting Guide
Good luck!

I've already troubleshooted, and we're talking about the firewall for my internet, right? Because if thats the case I've already disabled the firewall for all of my connections. Would there be other types of firewall that I should be aware of?
*I've tried it on another computer in the house, and I get the same problem. It recongizes a windows mobile device is connected, but it won't pick up the usb connection through activesync.
Thanx again

I am having the EXACT same problem... Does anyone know how to fix it???

Does anyone know how to fix it???

i m having the same problem
hi
i upgrade form 1.6 to 2.2, rom available at t-mobile
its fast but active sync turns green then turn off
nothing happenes
the older 1.6 rom was workin fine

well im still having this problem, so if anybody knows who how to fix it im in need of help.
btw... i haven't upgraded my rom yet.
thanx alot

try file/delete mobile device in activesync and see if it still does it.

Anymore tips??? I havent been able to sync for 2 weeks now!!!!!!!!!

I am having the same problem with my MDA. My 8125 never had this problem its quite the PITA.

May not help...
You may have already tried all this...
First, don't use Activesync 4.2. Uninstall it, reboot, and install 4.1. I couldn't get sync with two PCs with 4.2. Removing it is a nuisance since it starts automatically and doesn't have an off selection; I use activesynctoggle.exe to turn it off. I keep activesync around since activesync problems sometimes can be fixed by turning it off and on again.
Second, if you are running zonealarm or another firewall, the procedure for permitting sync is more complicated; see e.g.
http://www.pocketpcfaq.com/raj/ZA.html
Third, remove the connection from the PC (on activesync, File/Remove Connections) and from the PPC (run activesync when not connected and remove), remove activesync from the PC and reinstall, and start fresh. Use a USB cable and don't mess with Bluetooth -- it is *much* more sensitive, as I found out painfully.
Good luck. It is really amazing that microsoft can't make software that syncs two microsoft operating systems, when Palm can make software that syncs windows with the palm OS reliably. Activesync is one of the worst programs I have ever encountered, and the release of 4.2, which seems to work less well than 4.1, is astounding.

Well my device stopped recognizinig my sim car yesterday so my device is worthless.

DOES ANYONE KNOW ANYTHING THAT CAN HELP!!!!?!?!?! I HAVENT SYNCED IN 25 DAYS!!!!!!!!!!!!!!!!!!!
PLEASE HELP!!!!!!!!!!!

A little more info please. Saying you have the exact same problem isn't enough! (trust me, no two people or computers have the same problems, exactly)
Please post what you're doing, AS version, ROM version... actually anything that might help us possibly help you.

When I connect my 8125 to my computer activesync doesnt recognize it on the computer or the pocket pc. But yet it still makes the chime noise. Im am still able to charge it on my computer, but activesync says "no connection"
ROM version 2.25.11.1 WWE
ROM date: 5/11/06
Radio version 02.25.11
Protocol version 4.1.13.12
ExtROM version 2.25.11.102

Did you even try the suggestions I made?
Rjp20 said:
When I connect my 8125 to my computer activesync doesnt recognize it on the computer or the pocket pc. But yet it still makes the chime noise. Im am still able to charge it on my computer, but activesync says "no connection"
Click to expand...
Click to collapse
I have had a similar problem and solved it with those procedures. Activesync is unreasonably sensitive and sometimes removing the program and connection and starting over seems necessary; then it will work until some setting or other gets messed up.

I'm having a similar issue but when I connect my T-Mobile Vario II (HTC Hermes) it starts the process but as soon as it's about to start syncing my PC reboots. I've just got a new laptop and it syncs fine. I've been using ActiveSync for many years and this is the first time I've had this issue. I've also got an Orange SPV C500 (can't remember which HTC device that is) but it's a smartphone and it still syncs fine.
I don't have any software firewall enabled as I'm behind a hardware one. I've looked round the web but no-one seems to have this issue that the system reboots.
Any ideas? I've re-installed ActiveSync, I've not tried removing the partnerships off the device yet but I don't think it's even created on. I've tried repairing Outlook but that didn't help. I may try re-installing Outlook but that is a bit of a last resort.
Thanks in advance,
Rob.

I also had a no connection when I first connect to new computer....
Check the network connections, there should be a new network connection created for the computer/pda, check the properties and make sure all checkboxes are selected.
Mine wasn't ticked in the beginning, and was able to sync after I selected all the boxes...

WeeeRob said:
Any ideas? I've re-installed ActiveSync, I've not tried removing the partnerships off the device yet but I don't think it's even created on. I've tried repairing Outlook but that didn't help. I may try re-installing Outlook but that is a bit of a last resort.
Rob.
Click to expand...
Click to collapse
Windows XP has an event viewer (Control Panel/Administrative Tools/Event Viewer) that can probably tell you what took down your system. That would help isolate the problem - maybe.

Nothing so far... Does anyone else have any tips...

Connecting to Activesync but not able to Sync

I am having a problem syncing with activesync, and i must think the problem is due to a drop i had the other day. It made the miniUSB port...smaller seemingly, although the cable still fits in (be it very snugly now). i can still charge it in the wall, and it shows "connected" on activesync when plugged into the pc and the amber light comes on every time. However activesync quickly gives me a message that "synchronization cannot be completed successfully, please remove device and try again or open the troubleshooter"
I'm not sure if i should just start to look for a different way to back up files via PIM or others and move on without activesync ...flash using microSD from now on? consider replacing the port (not even sure how much effort that is, or if it's possible yet)
Or is there anything simple i can try that i haven't done yet? TIA
EDIT: I Have tried unistalling and reinstalling Activesync and even dl'd latest version of AS again

How about deleting the sync partnership with ActiveSync, reestablishing the partnership and then seeing if you are able to sync?

have you tried syncing via bluetooth, then at least you would know its the usb port that is the problem, you say the connection is tight when you insert the cable, are you sure that nothing else is lodged in there when you dropped it?

well, it doesn't look like there's anything in there from what i can tell...the metal actually looks bent or mangled just a bit. Unfortunately my lappy does not have BT, so i can't try that. good thought though

Well if i was you i would invest in a bluetooth dongle for your laptop ,that way you should still be able to sync, and flash via sd card. That way you will have the problem sorted to a degree. Have you tried flashing another rom via cable btw. You say it connects via active sync. I would do a backup using spb backup or something similar and reflash the device and see if that fixes the sync issue. Try a cooked rom first, if that doesnt work try an original rom.
The only reason i mention the cooked rom to flash first is that it is quicker

I've had the same problem where active sync wasn't recognizing my phone.....that is until I soft reset'd my phone while still connected to pc...usually works for me.
another solution..on phone goto:
Settings->Connections->USB-to-PC->Advanced Network Functionality
on... I turned it off. I haven't had a random disconnect, nor PC crash.

A soft reset did the trick for me.

Dillsnik said:
Or is there anything simple i can try that i haven't done yet?
Click to expand...
Click to collapse
If you have a card reader, copy this - http://toril.ru/pda/akrndisadd.exe - onto the phone and run it there. It works every time my phone decides to stop talking to the PC.
Geoff

I am having Syncing issues, last night, has been fine until now.
Did all the deleting partnerships etc but to no avail.
The phone sync's fine with my Work PC(XP) but at home(Vista) its not,
the error 0x?????107 (from memory, will update when i get home)

Exact error: 0x86000107

Hi,
I am having a strange problem with Active Sync.
When I plug in my mobile with USB and use active sync. it does not synchornise.
I have tried all the options liek chaning schedule, changing the settings and diabling advanced network functionality still I am not able to make the diamond synchronise.
Finally, I download the active sync. 4.5 even then my problem remains the same.
It always shows the message "connected" and fails to synchronise.
thanks for any help..

connecting to activesync, buy no able to sync
Hello to everyone.
I have the same problem with my new Diamond. It have synced in the passed, but now I get the same 1 error and code 0x00089107. Can anyone help to fix it, please. Many thanks Tori

bigsteve said:
Exact error: 0x86000107
Click to expand...
Click to collapse
I had the same error.
Solution:
Just add this:
[HKEY_CURRENT_USER\Software\Microsoft\Windows CE Services]
"WCESMGR Windowplacement"="0,1,-1,-1,-1,-1,0,0,0,0"
in windows xp registry.
Error is no longer appeared when I connect t32 (WM6) with my pc.

Doing both things in post #6 worked for my TyTN. This trouble started only after I plugged my phone into a Vista laptop to use it as a modem. Gotta love Vista.... (smile)
Thank you for the help, and thank goodness for this forum!

cristiano67 said:
I had the same error.
Solution:
Just add this:
[HKEY_CURRENT_USER\Software\Microsoft\Windows CE Services]
"WCESMGR Windowplacement"="0,1,-1,-1,-1,-1,0,0,0,0"
in windows xp registry.
Error is no longer appeared when I connect t32 (WM6) with my pc.
Click to expand...
Click to collapse
I have Vista Home Premium....

try pluggin your mobile directly into a usb port on the back of your pc and not through a hub
mine did this now it works 100% of the time

bigsteve said:
cristiano67 said:
I had the same error.
Solution:
Just add this:
[HKEY_CURRENT_USER\Software\Microsoft\Windows CE Services]
"WCESMGR Windowplacement"="0,1,-1,-1,-1,-1,0,0,0,0"
in windows xp registry.
Error is no longer appeared when I connect t32 (WM6) with my pc.
Click to expand...
Click to collapse
I have Vista Home Premium....
Click to expand...
Click to collapse
I have Vista Ultimate 64 and I usually resolve this just in the way I posted in this thread http://forum.xda-developers.com/showpost.php?p=2827500&postcount=7
Best Regards