Database Users

MTP Application Crashing

Where would I start to troubleshoot an issue with the MTP Application?
If I select the Media Player or Kies options, the MTP Application continually crashes and restarts every second.
I have connected the device in USB Debugging mode, then reconnected again and it still does it.
I've done the driver installation in the kies application and I've reset both the PC and the phone, behaviour is consistent. Kind of frustrating as I can't upload media (DRM....).
IF anyone has advice on where I could start troubleshooting this issue I would greatly appreciate it
More info:
Win Vista 32Bit
Stock galaxy S as delivered from the shop EDIT: I9000DTJF3
Kies 1.5.1.10071_32

spenceee said:
Where would I start to troubleshoot an issue with the MTP Application?
If I select the Media Player or Kies options, the MTP Application continually crashes and restarts every second.
I have connected the device in USB Debugging mode, then reconnected again and it still does it.
I've done the driver installation in the kies application and I've reset both the PC and the phone, behaviour is consistent. Kind of frustrating as I can't upload media (DRM....).
IF anyone has advice on where I could start troubleshooting this issue I would greatly appreciate it
More info:
Win Vista 32Bit
Stock galaxy S as delivered from the shop EDIT: I9000DTJF3
Kies 1.5.1.10071_32
Click to expand...
Click to collapse
Here is a fix my friend but say goodbye to your saved games and files..
[try transferring or backup your files using wifi or bluetooth in case you have important files on your phone]
[and also, try to backup your phone contacts to your sim because formatting will wipe your entire phone's data]
Once that is done, try to do the following.. go to Settings -> SD card and Phone Storage -> Unmount SD -> Format SD
Once you have formatted the SD card, go to Settings -> Privacy and then choose "Factory Data Reset".
Your phone should now be detected once you connect it to your computer this time around.
Hope this helps.

I've done this once before. I spent a significant amount of time getting the right data under my contacts and linking them properly, I need to know how to find out why kies is borked. Otherwise I'll wipe the phone and possibly be stuck in the same situation again.
Have you had this issue occur and this fixed it though?

I had similar problem. Tried everything you mentioned and nothing helped.
In the end I formated externas SD card. Flashed SG1 firmware and rooted the device (all done in a matter of 30 min).
It fixed the MTP aplication crashes (dont know what of three really did it).

I'd been having the same problem on my Galaxy S.
It had been working fine, and I've done nothing to the phone to change anything with it.
Just opened the MTP App on the phone, then just crash, restart, crash etc and kept looping like that.
(Mines the Optus AU version too - might be a problem with something on there?)
Anyways I used the WebSharing app to download all my files to a zip on my computer, then unmounted and formatted the internal SD card - and then rebooted the phone.
Once it rebooted, moved the zip files (unzipped) back onto the internal SD as they were originally and plugged into the USB and it all worked again.

Hello everyone, I'm new here and own a Galaxy S now for two weeks. Yesterday I to noticed/encountered the rebooting mtp application when plugging in the cable while the USB settings are set to 'connect to Kies'.
To be short I tried all offered solutions found on this topic on the web and in the end only the unmounting and formatting of the INTERNAL sd has helpt.
I made a backup via Websharing since selecting the 'mass storage' option didn't work for me yesterday. Obviously this is a slow way to make a backup. Try to only back-up what you deem to be imported files.
So the unmounting - formatting and rebooting (mounting) of the INTERNAL cards is the quickest solution and will safe you hours of work!
HOWEVER
Today I had the same rebooting MTP issue again. But since re-installing kies version 1.5.1.10083 I'm able to connect to the pc via 'Mass Storage'
You will see drive F: and drive G: if you at least succeed in connecting via the mass storage option.
I than did 2 things:
1.
I recently made some pictures and also copied some pictures from my pc to the G: drive ( INTERNAL SD) I renamed the pictures to short names so they didn't exceed 16 characters (one of the solutions I read online ).
2.
In the map data I found folders with the names of in my case Touiteur and Beautiful Widgets. Both folders contain a CACHE folder. I deleted the complete touiteur folder and thus also its CACHE folder.
Now I connected my Galaxy S to the usb cable again and behold, the rebooting of the MTP has stopped!
Now I'm not technical at all and have struggled with this issue the whole of yesterday ending up formatting my internal SD. And to be honest I don't know for sure what the working solution is in the end but can narrow it down to 2 things you may try if you can connect via the 'mass storage' option:
1. try giving pictures in G:\DCIM\folder name a short name if they are long or try to remove the pictures completely (make backup) just to see if either of this works.
2. Delete the CACHE folders in the APP folder under G:\data and see if this works
Again, I'm unsure what or why I solved it on my Galaxy S but give it a try if you have tried everthing else and do not want to format your INTERNAL SD

I've got a fix
Alright guys, I posted a video on how to repair the MTP application problem, especially for you spencee, check it out. Go to youtube and copy paste: MTP Application Crash Fix. And click the first one. It's by abrar447. Hope this helps!

Ok, I'm having this issue again! I watched the video by Abrar447 and deleted every single file in cash I could find ( actually did a search on the word 'cache' on the internal drive. Although I know this should now work my TMP application keeps rebooting. Am I missing something here ?

qman97 said:
Alright guys, I posted a video on how to repair the MTP application problem, especially for you spencee, check it out. Go to youtube and copy paste: MTP Application Crash Fix. And click the first one. It's by abrar447. Hope this helps!
Click to expand...
Click to collapse
Thanks again for posting this video. It actually worked for me, been trying to find the solution to that MTP crashing problem when trying to connect in Kies mode.

narrowed it down
I have this problem too. I saw the youtube vid and decided i'd delete one cache folder a time to see what was causing the problem. Found out that is was 'Sound Hound'. So i deleted the cache folder, MTP worked, then i used the app so it would create another cache folder, MTP clashed. Did it many times.
Hope this helps.
Aussi Optus
DTJG4
Root + One Click Lag fix

Really weird problem , after clearing the cache it works again.
I reccomend using CacheMate for Root Users (free or pro) which you can find in the market , you dont need to delete all the cache manually then

Hi..
Anyone know the exact name for the MTP Application..is there a way to replace the problematic version with a working version..On my ship with ROM. i9000dxjf4..MTP application showed steadily without keep crashing..
MtpApplication.apk
MtpApplication.odex.
If anyone has the working version (no crashing on Kies connection). can post here..I would like to experiment to overwrite it with a working version..

dehem333 said:
Really weird problem , after clearing the cache it works again.
I reccomend using CacheMate for Root Users (free or pro) which you can find in the market , you dont need to delete all the cache manually then
Click to expand...
Click to collapse
Perfect solution. Did the clearing manually - no success. Only Cachemate did the trick Thanks!

Soundhound
Hello,
I also had a lot of issue's with Kies. I also tried a lot. But the one thing that helped was removing SOUND HOUND (application and directory)
Hope this helpes for some people!
Cheers

I emptied the cache under the Android folder and it started working again. The thing is, as soon as I open the gallery, the cache is written again. I'll try to see if the new update fixed the issue.

The problem is the not cache in itself. The bug is the '16 character extension' problem. Google it if you like. The solution is to delete all the files having its last extension greater then 16 char, in your internal or external SD card.
I asked about the fix on twitter, the reply was this.
I found a small program which tell you which files are the problem.
Credits to the original creator, browse your SD card directory

Hello everybody,
i'm a bit new to Galaxy I9000 but i had the same issue with Kies and MTP apps. Actually i found out that the issue seems to be linked to file extension longer than 16 chars. Usually those files are inside cache directories so, you should just cancel them to fix it. I've got kies running correctly since then (last update of Kies running n Windows 7 64 bit). I know there is also a little app to scan files to search the 16 digits extension called "FileSearcherforKiesFix.rar" you can find it and download just putting it in google.
Hope this can help!
Regards
Mic

APK version?
karanits said:
The problem is the not cache in itself. The bug is the '16 character extension' problem. Google it if you like. The solution is to delete all the files having its last extension greater then 16 char, in your internal or external SD card.
I asked about the fix on twitter, the reply was .
I found a small program which tell you which files are the problem.
Credits to the original creator, browse your SD card directory
Click to expand...
Click to collapse
Is there an apk version of this? I'm unable to connect the phone to my x64 win7 at all right now...
Cheers,
Peter

Have tried everything and nothing seemed to work...
The "FileSearcherforKiesFix" finds some problematic files, but not all off them. Manually deleting long file names and cache folders seems to be insufficient either.. I think that there must be some cache files in other partitions that we cannot access via "Mass Storage" that are causing problems too. So we have to clear those files...
But thanks to a comment in this topic I have found a working solution:
1º Delete any problematic file with the "FileSearcherforKiesFix" method.
2º Use this app: http://www.appbrain.com/app/com.aac.cachemate.demo , with the option "PowerClear" turned on, and clear all cache from the phone.
After this the MTP thing installed instantly and now everything works.
NOTE: The "PowerClear" option may cause some undesired effects in some apps.. Backup first, or, use at your own risk.

For me the problem started when I copied lots of MP3 to my phone.
I solve this like this:
I connected my phone using the media mode.
Searched for all *.mp3 files
renamed them all to *.! (whatever extension)
(I use a program called FAR Manager, which is something similar to the old Norton commander, but for windows)
Connected with Kies and it got recognised
Hope it helps others

[i9000M]i thought MTP issue was fixed with Kies

we're gonna hit 2011 in less than a month.
Great, Bell has finally released Froyo, being one of the latest to do so.
Since i didn't really need Kies before, i never installed it, or tried to make connections.
Now i find out about these MTP Driver issues, not having the correct driver..... having to factory wipe your phone etc.
I have the 1.5.3.10103_102 Kies
So basically im in Kies mode, have no SIM card nor external sd card in the phone.
I connect with my PC (WinXP SP3 32-bit). the MTP Application screen on the i9000m just loops on that initializing stage.
----------------------------
I've basically read the majority of the threads and have little to no clue what to do. Since there is no clearly defined solution, as everyone seems to have a different cure
This is like buying an Iphone or an ipod... (whatever) and not being able to connect with iTunes

I had this same problem. The issue was that the MTP Application keeps failing if you have a file on your device with an extension longer than 16 characters.
i.e. filename.reallylongextension
For me, it was the Kobo app that had some long filenames. I deleted the files and then it connected to Kies again. Google the issue and you'll find some forum where someone wrote a little app to show you all the files on your phone that have long extensions.
Hope that helps!

I know, it's pretty bad isn't it? All I can tell you is what worked for me. Wipe everything :|
I copied all the data off my internal SD, wiped it, did a factory reset, and that worked. I've heard that you just need to go through and remove offending files because Kies can't handle certain length file names or something ridiculous like that, but I'm not going to mess around with that. It's easier just to clear the storage and restore it when you're done using their shoddy program

SGS problem...

Hello anybody,
Sorry if my question is the same as the previous post...
I have my SGS from August and already updated to official Froyo which I have a few problems as below:-
1 - The contact listing of alphabet list missing character such as H, N and etc.
2 - I tried to copy back my backup contacts from my PC using Kies, but when it connected to kies, the contacts in my phone did not display. When I tried to transfer contacts from my pc to the SGS, it seems that it cannot communicate with the device. But, I can see and access all folder for my SGS from my PC.
3 - My SGS become a bit lagging when I updated to Froyo. In Eclair, my phone is much faster than in my Froyo now.
This is my 2 problem that I need help with. Any comment or suggestion?
My SGS is sim free from Three (3) and is in official Froyo. Never root my SGS...

mkzak78 said:
Hello anybody,
Sorry if my question is the same as the previous post...
I have my SGS from August and already updated to official Froyo which I have a few problems as below:-
1 - The contact listing of alphabet list missing character such as H, N and etc.
2 - I tried to copy back my backup contacts from my PC using Kies, but when it connected to kies, the contacts in my phone did not display. When I tried to transfer contacts from my pc to the SGS, it seems that it cannot communicate with the device. But, I can see and access all folder for my SGS from my PC.
3 - My SGS become a bit lagging when I updated to Froyo. In Eclair, my phone is much faster than in my Froyo now.
This is my 2 problem that I need help with. Any comment or suggestion?
My SGS is sim free from Three (3) and is in official Froyo. Never root my SGS...
Click to expand...
Click to collapse
Ok here we go
1. Missing letters is a bug in froyo
2. I had same problem. Think its a problem with kies. Best is to save all your contacts in Google then sync your contacts. That way if you ever lose your phone your contacts are always on google ready to sync again.
3. Try a few reboots to let froyo settle in. If that doesn't help go for the one click lag fix in the market.
Hope this helps clear a few things up.

Thanks for the comment and opinion...
Really appreciated...
Any other comment or opinion regarding the problems...

hi there
1st - i have just solved this annoying problem of contacts alphabets, the answer is here in the forum, i have attached the file and you have enter the recovery mode and apply this, i suppose that you know how to do it. after that the contacts problem will be solved.
2nd - to connect to samsung kies successfully you have to unroot the device, disable any lagfixes and make TouchWiz launcher is your default launcher, after that samsung kies will detect your phone.
3d - to feel that your phone is fast you have 2 options, either download and install OCLF from market or do the voodoo lagfix, or install a custom ROM which is better in my opinion and faster than the official.
that's it buddy i have answered all your questions if you need something just pm me

Hello ghallab and others,
This SGS phone never been rooted... It is still pure as I got it...
Any one lag fix application that you or other recommend in the market?
For the contacts fix, I am not really sure how to do it. Could you explain details for fixing this?
Thank you to all that have give the opinion and comment.
Others opinion still welcome...

rename the file update.zip and copy it to your phone's memory and shutdown your galaxy
press UP+HOME+POWER to boot in recovery mode
navigate up and down using the volume keys to apply update.zip and select it using the power button , it should be successfully completed, restart your phone and your problem should be solved

if you are using any home replacement app like Launcher pro or Adw launcher you have to clear the defaults and make the twlauncher is your default, to make Samsung kies recognize your phone

Hello again,
My phone is totally original and I not used any of the pro launcher or any other based application. I am originally using twlauncher (Samsung one).
My phone is recognized by Kies, I can check the firmware update. But, not yet try to used the my computer or to transfer any data from PC to phone.
How can I restore to phone memory? Is it inside the internal sd memory?
Thank you again for all the help.

New firmware RELEASED. 2/4/11 v2.0127

A7 Internet Tablet
Firmware Update
To determine the firmware version currently installed on your tablet, go to Settings > About device and scroll to the bottom to see Build number. The last 5 digits of the Build number indicate your current firmware version.
The February 4, 2011 Firmware Update addresses issues with micro card formatting and capacity and offers improvements to Wi-Fi connectivity.
The Firmware Update for your A7 Internet Tablet must be downloaded to your PC or Mac and copied to a MicroSD card for installation.
IMPORTANT: A MicroSD card is required to update the firmware. The USB port is a host only and cannot be used for firmware updates.
Note: Since the files stored in the Tablet may be deleted or overwritten during the update process (including the pre-installed movie trailers), please copy any files which you have stored in the Tablet before updating.
Please follow these directions carefully for a successful update:
A7 Firmware Update Instructions
Download the Firmware Update ZIP file at the bottom of this page to your PC or Mac.
Copy the ZIP file from your PC or Mac to a MicroSD card. The file must be copied to the ROOT DIRECTORY of the MicroSD card. Make sure you do not copy the file into a subfolder.
Insert the MicroSD into the slot at the top of the A7 Tablet.
Plug the A7 Tablet into an electrical outlet using the AC adaptor.
Open Settings > About device > System updates > Update device.
Follow the on-screen prompts. The system will restart automatically in update mode, then will restart when the update is complete.
To confirm that your update has been correctly installed, open Settings > About device. Scroll down to Build version and you should see PBJ8000.2.0127.
Download here: http://elocitynow.com/downloads/firmware/update.zip
CPG
MyTabletLife.com

Ok, who is going to see what happens when this is applied to their A7 that has Dexter's Mod 1.1 on it? I'm too scared. I've just about got mine working ok. I just need to get the newer version of the Market, Calendar fixed, and Bluetooth PAN tethering via Blackberry working. I didn't expect such a learning curve on this device.

Im about to try it will keep you posted!

Boot Loop
My unit arrived this morning.
I put the Feb 4 OEM update on first then applied dexter's mod and ended up in a boot loop.
I was not sure how to get out of the loop so I tried a couple shut downs to no avail.
So I reset and ran the Feb 4 update again.
I have a lot more icons than to shipped version, but I do not think I have the google apps market place.
I am very new to android so I'm a bit in the dark.
Is there a way to get out of the boot loop?
Thanks

Ekk! Boot Loop!

Did you guys wipe Data/Cach?
I'm updating through recovery mode. I'll update everyone shortly...
FANCY "eLocity" boot screen! No loop here.
Sweet! Shows My 8gb card at 7.38 Empty space!
For the people in the boot loop try powering down your device and powering it back on.
The A7 No longer force closes when you select the Brightness tab!

Just did that it worked great! I can see my sd card woot! No market

I did the data wipe and every seems to work.
Thanks for reading.

Don't forget to wipe Data/Cach. Thats almost always the issue!

Does it have Market or any or the Dexter mods
Does it have Market?

hudd333 said:
Does it have Market?
Click to expand...
Click to collapse
It does not tried installing it but it doesn't work. Getjar is really low on good apps

hudd333 said:
Does it have Market?
Click to expand...
Click to collapse
No, The fireware downloaded from the Elocitynow.com website does NOT come with Market.

New firmware
Will Dexter be modding this one for us?

I would hope so!
I would love if Elocity or Dexter would tackle the App2SD problem

no Market
Sorry. Just niticed no market in an earlier reply. Let's hope Dexter can mod this to re-add market, etc. Thks

Observations of New Firmware Release
Memory Reporting - External SDCARD memory properly reported, USB properly reported mounted, usb size not reported in settings
Booting - Data wipe necessary otherwise will hang on Android or Boot Loop
Wifi - Works, no issues; quick connect
Bluetooth - Works, paired with my bluetooth QSTARZ GPS module
Audio - No issues
Video - Flash works tested with CNN.com
Adhoc -Not Present
VPN - Not tested
WPA/WPA2 - Works, no issues, quick connect
WEP - Not tested
Interface - No changes
Installed Apps - No changes
Market - Not present
CIFS - Not present
3G USB - Not present
Kernel Version - 2.6.32.9-svn2514
Build - PBJ8000.2.0127
Quadrant Score - 2396
Summary: Most noticeable change is memory reporting, otherwise no significant changes, no issues either.

Mine is working fine after update.
Update is same size as the last file?
R

Seems to boot much quicker. Also works with manually installing .apk apps

Notice any improvement in wifi?

I can't really say I notice anything but it was running good out of the box for me.
I think boot up may be slightly improved.
I do notice more verbose initial boot up screen which reminds me of linux a while back!
So far no data or applications were lost but version number has changed.
A smooth upgrade
Although the file size was identicle to the previous release the version is different yet the same.
Rob

[Q] need help on the elocity a7

Everyone mod is working i geuss except for mines i don't know what am doing wrong.
i tried to mod mine with the dexter mod 1.41 and mines wont work,
1st- i download the file didn't unzip it then i sent it to the SD card and rename it "update.zip".
2nd- i did the factory wipe/reset then i select to wipe all data
3rd- i select update.zip but i notice an message saying( E. can't read from SD card, or something like that). i dont know if that is apart of the mod or what.
4th- when it is finish then i select reboot option and when it is done rebooting i get nothing new. can you help me out are do you know something that i might be doing wrong. i also did do the 1.42 patch aswell didn't work. are is there any other newer way to do it are what. Even if you can write step by step on how to do it properly.
PLEASE HELP ME OUT.

Did your a7 have a sdcard problem before the attempt ?
And even tho it sed it can't read sdcard, did it proceed to install anyway ?

yes it did go ahead with the installation, but it is during the installation process where i saw something about can't read error, i jus got it yesterday then i did the new update from elocity website. then i tried al,ost all of dexter's mod

these are the exat message i got was (E:can't open/usb/update.zip)
(E:Can't mount USB:update.zip)
then underneath that it say (Finding update package)
then it say (Wait for 5 second)
(Installation time out)
(installation aborted)
(Formatting MISC)
these are all the thing it say during installation

Does your a7 read, mount and unmount the sdcard stock?
What is the path to the update.zip?
Sorry for all the questions, I'm just trying to get on the same page
Sent from my Mynized EVo 4G

I'm having just about the same problem. Will be interested to hear any helpful suggestions. At this point, the only thing that is working is to do the factory reset and use the basic version again. I keep getting a message that "update.zip" (although I named it "Update.zip") is a bad file. I also did not get "apply sdcard:update.zip" as a menu option, only "apply:update.zip", which when clicked did read the sd card, then gave the bad file message.

update
Lemme clarify first then update. I bought the A7 in February and loaded the most current Dexter mod at that time. It's been running beautifully until this week. Over a period of days, the A7 started acting up until it was no longer usable at all. First, the BlueTooth cut out, then the WiFi, then it just got stuck and was repeatedly lighting up the Elocity logo, but never fully booting up.
Elocity support said to do the Factory reset, which I did and it was back to baseline again. Trying to install the latest version of Dexter is where my problem started. (end of history)
So, now the update for this evening: I tried every version of Dexter's mods and got the "bad" file message each time, even after downloading them again to be sure I wasn't using a corrupted copy. However, my A7 will wipe, then update with Elocity Firmware 2.0134 and read it just fine on the exact same SD card when renamed "Update.zip".
So, now I have a very frustrated boy with autism who can't do his Google Voice search anymore and the Android Marketplace doesn't let me download the apps I already bought for him. We're back to where we were when it arrived out of the box in February, but unable to restore what we had.
I have to think there's a conflict between Dexter's Mods and the new firmware, even after one wipes everything. I even tweeted Dexter (and I don't *do* Twitter!) to see if he could respond for help and am waiting for a response.
Can someone please help? Thanks!!

Sounds like your having issues with the files you download, I have gotten in the habit of not renaming the update file to just that until its on the usb card. Seen to many messages like yours if I saved one update over a prior with the same name. Try download 1.41 and 1.42 leave their names the way they are and save them to folder on your computer. Copy them bother to sd-card leaving names the same still. once both are there rename 1.41 to Update. Remove card from pc put in tablet. Use the recovery system method (press then hold power button method) do wipe, clear cache, the use update option. If this is successful which it should be delete the 1.41 file on card that you renamed to Update, this can be done on tablet or computer. Once that file is gone rename the 1.42 to Update and once again flash from recovery system.
Hope that solves your issue
Make it a habit to not save an update over top of another, though it seems like it would keep you from having to rename but for me it always seemed to corrupt the file.

thanks! I'll give that a try. I notice you said "PC", but I have a Mac ... could that be part of the issue ... downloading to Mac, then moving the file to SD or USB? (could be a stupid question, but if I don't ask, that makes me even more ignorant)

cwolfpack3 said:
thanks! I'll give that a try. I notice you said "PC", but I have a Mac ... could that be part of the issue ... downloading to Mac, then moving the file to SD or USB? (could be a stupid question, but if I don't ask, that makes me even more ignorant)
Click to expand...
Click to collapse
Do you end up with a folder or a zip file? Safari has a bad habit of extracting zips when it downloads them. Search my posts, there is a long ranting one that covers issues with both PC and Mac.

they're zipped ... I use Firefox 4.0, when the option comes up at download, I always click "save", not "open". Thanks, though.

well, problem solved. I ran Bestial's gapps patch over top of the new eLocity firmware and i have full functionality again. very happy mom here! now to reload all those apps for my boy! =D

Wow, I'm glad you found a solution...I have been following the thread and was getting worried.

I had the same problem after downloading the newest elocity update and then trying dexter's mod. I found out my problem is that I renamed the file "update.zip". If you just rename the file to" update" then it loaded fine. Not totally sure why this worked and maybe it was just my case, but maybe it will help some of you out!

bft305 said:
I had the same problem after downloading the newest elocity update and then trying dexter's mod. I found out my problem is that I renamed the file "update.zip". If you just rename the file to" update" then it loaded fine. Not totally sure why this worked and maybe it was just my case, but maybe it will help some of you out!
Click to expand...
Click to collapse
No. Your problem was that you were using a windows machine and your file extensions were hidden (I am psychic, but don't worry, I won't tell anyone your pin number). She is using a Mac, no hidden file extensions.

How do you get to the gapps patch? I'm really having trouble getting any updates on my a7. seems like its not taking anything off the sdcard. i brought a new card and I'm still having the same issue.

sbradby said:
How do you get to the gapps patch? I'm really having trouble getting any updates on my a7. seems like its not taking anything off the sdcard. i brought a new card and I'm still having the same issue.
Click to expand...
Click to collapse
bestialbub's patch for google apps (to use the market) can be found at http://forum.xda-developers.com/showthread.php?t=1019846 with the instructions
It's still working very well for us ... several weeks later.
Good luck!