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We just received new Sprint Moguls at work to replace our aging BlackBerries. I am having a couple of really bizarre issues with my phone when it comes to getting my email.
First, it sometimes seems like it won't actually sync when it goes to standby after a few minutes, I have to wake it and manually sync it to get it going.
Second, and the first issue may actually tie in to this, I have my phone set to to sync with Exchange OTA. I noticed this morning that I had not received ANY emails since Friday evening, which is abnormal (even if I did a manual send/receive, nothing came through). I got out my laptop and opened outlook to check my email. Immediately after that, all the email came flooding into my phone as well. As long as I kept Outlook open, the email would come to my phone pretty much immediately too. I just shut down outlook now so we will see if it syncs but I don't think it ever has when Outlook was closed.
I'm running the Sprint 6.1 updated version of WM FWIW.
Which exact sync method are you using? ActiveSync Direct Push (As items arrive)? or another sync program?
Have any other devices used ActiveSync sucessfuly prior to your tests with the Sprint 6.1 Mogul? If not, it could be an issue with your Exchange ActiveSync/firewall setup.
dfrank said:
Which exact sync method are you using? ActiveSync Direct Push (As items arrive)? or another sync program?
Have any other devices used ActiveSync sucessfuly prior to your tests with the Sprint 6.1 Mogul? If not, it could be an issue with your Exchange ActiveSync/firewall setup.
Click to expand...
Click to collapse
Yes, active sync direct push. It has worked for other people I know. I am going to try setting it up again and enter the settings directly on the phone to see if that makes a diff.
I have confirmed that email does NOT show up on my phone until AFTER I open it in Outlook. I sent myself a test email, nothing showed up. I opened up Outlook and connected to our Exchange server, I had five new emails, some both before and after my test message, and then told my phone to sync again and all five messages showed up.
Another issue I have noticed, my calendar is not syncing either. I have several items that I have in my Outlook Calendar that are not showing up on my device. This is very disappointing so far. Things are NOT going according to plan. It's worse because I have been espousing the WM phones over our BBs for months and now all these glitches. :-(
I was finally able to resolve the issue. Problem apparently was with the exchange server. After someone mentioned that server 01 (out of 3) was crappy, I got them to change me to a new exchange server and presto, problem solved.
Hi!
I was trying to use push gmail but I only got an error
0x8600050c
I can sync contacts and calendar, but no emails, if I check the email, then i got that error.
Someone else is in the same situation?
Same error here... Anyone got solutions?
I've reset the phone, input the settings multiple times (I'm sure they're correct), checked that my carriers default internet access isn't set via proxy, turned off/on POP on my Gmail settings....
A couple of pointers to look out for:
-You want to make sure you're only trying to sync Calendar, Contacts & Email. DON'T try and sync Tasks or Texts cos they don't work (yet hopefully).
-Make sure the username you're using is <myname>@gmail.com not @googlemail.com like the tutorial used to say.
-If it stops syncing after a few weeks of use. Sometimes you just have to do a manual sync by going into connection manager and hitting the Sync button and sometimes the only way to solve it seems to be just delete the whole Exchange profile for googlesync and set it up again from scratch.
Hope one of these is going to solve your problem cos I'm all out of ideas. Works fine on my WinMo6.5 device.
Yup, I was aware of both the @gmail and restriction to Cal/Contacts/Email, neither of those are my problem.
Mine is syncing using @googlemail.com but it does not work when doing send/receive for my folders which is annoying as I don't want to keep on syncing hundred's of folders each time I get a new mail.
also youc ant have a "/" in any of your gmail labels (which are often autmoatically created when you imap your gmail on your desktop i.e. Inbox/ebay Inbox/work etc
Same problem here...
I have the same problem and the same error code.
Tried to sync my phone for the first time yesterday and spent the better part of the night troubleshooting why I was getting the 0x8600050c error code... Tried all the possible fixes including making sure Tasks are deselected, Syncing only Contacts & Calendar, no '/'s in labels etc....
However, now I realise that after browsing the google help forums that a lot of people seem to be having this problem in the last 24-32 hours. Quite a few recent messages have been posted on this.
It seems like Google Sync push has been erratic ever since it was released. They fixed the problems in the middle, but it seems that they are back now. You would hope that a firm with the resources like Google would atleast put a status page updating users of outages...
If someone figures out a solution to this problem please post...!
Phone: HTC Touch Pro2
OS: Winmo 6.5
Carrier: Vodafone UK
Same problem for me here!
I'm sorry (I'm not rubbing it in honest ) but my GMail has been working perfectly for the last couple of weeks. So maybe it's just newly set up accounts?
For those that have gmail working via activesync, how quick is it? when a message arrives on your desktop how much later does it take to arrive on your phone. I am seeing some delayed responses and having moved from Blackberry back to WM its not good.
I have it running over HSDPA (3G) with exchange server and it arrives on my phone before it gets to my desktop pc.
chimpsinties said:
I have it running over HSDPA (3G) with exchange server and it arrives on my phone before it gets to my desktop pc.
Click to expand...
Click to collapse
I know its been done and said, but would you mind doing a checklist on what settings you have got working for you?
On Gmail do you have POP3 enabled and IMAP enable or one on and the other off.
i've been having the same issue - calendar and contacts fine, but i can't sync mail.
i know it isn't the settings / labels issues mentioned here as I have it syncing fine on my kaiser...
Hmm. OK think we got crossed wires there. I thougth we were talking about GMail syncing in general. I was talking about my Tinity. Now I have the HD2 setup, it's not working for mail ether.
Same as everyone else, I have contacts and calendar working but no mail. It will get the mail if I set it up as a normal mail account but not with the syncing push type exchange account I can't see any errors, it's just not getting the mail
The thing is I get my mail, but just slow. I am not syncing contacts or anything else.
Sympathize with you Chimpsinties
@Chimpsinties: Welcome to club miserables! No response from Google or anybody else till now....
@All: A detailed discussion of this problem is taking place at
http://www.google.com/support/forum/p/Google+Mobile/thread?tid=0edb7d5393c2cd9a&hl=en#all
(Make sure you click and view all responses and not just the first two)
Would be lovely if someone could shed some light on the issue and post in this forum......
Found a hash in one of my labels, deleted it resynced and it seems things are moving ok. Let see how it goes
themarques said:
Found a hash in one of my labels, deleted it resynced and it seems things are moving ok. Let see how it goes
Click to expand...
Click to collapse
hmmm. no hashes in any labels (i never imported / synced) from outlook. but still no joy...
same problem on my td2.
syncing of calendar and contacts works fine. but no mail.
funny thing is when i set it up the last weekend it all worked perfectly for about two days and suddenly error 0x8600050c.
i played arond a lot with googleapps after the setup and i thought this might be the reason it s not working any more.
so here is a list of things i tried to get it working again, well, still without success:
- looked for hashes in my labels (never had any though)
- deleted all labels
- change language from german to english and back
- deleted the tasks from my tasklist in gmail/calendar
- changed my password to alphabetical characters only
- registered a new gmail account without any changes
- changed the mail folder of gmail in wdmc that should be synced
some things that surely wouldnt help since it seems to be a google issue but i was desperate
- reinstalled wmdc
- flashed different roms
but damn it s still not working again. *sigh* gotta switch to windows-live if they dont get this fixed.
Hmm I think the problem with the gmail sync makes the rom of the hd2 itself because I also have a Touch Pro 2 and a Toshiba TG01 and on both of them its working fine so I try to import the active sync files and if it will work after that I´ll tell you!
Hey guys,
I am having this really weird issue with my email (which is Yahoo mail). I would initially set up my email as usual, i.e. by entering username and password and let it do it's thing.
I had setup my email settings as "download messages for the past 3 days" but for some reason after leaving the phone in sleep mode for several hours (i.e. overnight, while charging or unattended at work), it will then start downloading everything in my inbox under yahoo mail which is around 3,5xx emails without me knowing! and then the phone will start to become very very sloooow... having manila running 90-95% at all times, (my observation) apparently windows mobile email is trying to sync everything from the inbox (after finish downloading) to HTC sense which is causing a Big Slowdown! which is i think the reason why manila runs at 90-95%.
this has been an issue for me since i bought the phone, so i always end up deleting the account on the phone so it'll stop the sync to HTC sense and stop manila from running 90-95%.
It is very annoying and i was wondering if there is anybody over here has experienced the problem and solved it?
i have also tried upgrading my rom to the current european 1.6x but no luck and still acting the same. I just don't want to stop using the email that i've been using for the last 9 years just because of this.
I will greatly appreciate any help.
Anyone>?????? anybody??????? i am sure some of you uses yahoo mail.
just wanted to find out, if anybody is under the same situation when using yahoo mail!
thanks
How did you add your account in the first place? You should just enter your email address and let the HD2 setup automatically.
I guess you setup pop3 instead?
I'm facing the same issue. I went to HD2 email setup, entered the email address, password and used the default yahoo settings which HD2 suggested.
For the first 2 days I kept getting all new emails. However on the 3rd day overnight it downloaded the whole yahoo mailbox with over 2500 emails. Had to delete the account and add it back a couple of times, but the issue keeps recurring.
Any ideas what I'm doing wrong here. Is there any setting I need to change to prevent this from happening?
Chaps,
Don't know what settings you are using for Yahoo but if you want to restrict how many emails get downloaded to your device then do the following:
On the device go to Inbox>Menu>Tools>Options>Email Account (whatever you have called it). Tap on that and then tap on Send/Receive schedule.
Form here you can set the frequency of updates and how many days worth of emails you want downloaded onto the device.
Hope this is helpful
WB
This issue also exists on my Raphael. Started a few months ago for some reason.
No matter what you set your retention limit to (3 days, 7, etc) it always tries to pull everything and bogs the phone done like crazy. Last time I wiped it, it was set to 7 days and it had email dating back to Jun 09.
Any idea on a resolution? as it seems to be affecting various devices.
up to now, i am still experiencing this problem.
i have tried everything.. i.e. hard reset, flashing to duttys holy grail v.05 rom and after setting up everything, it will still the same issue.
this issue only applies to yahoo mail.. i never had issues with gmail.
i wonder if it's because i am not using mail plus which requires a monthly fee and benefit you to use outlook using forwarding.
i never had this issue wih the iphone, although if you search yahoo, they specifically support iphone and blackberry only and regular mobile phones.
i have this problem too. i think its has something to do with Yahoo POP settings rather than our device. Gmail has a much more advanced mail settings than Yahoo. The gmail (IMAP) which is free is much better than yahoo plus (POP).
delete the accoun and wehn setting up again choose advanced settings you will find what limits this things
Same problem here
Hello, I have this problem in my Touch Pro 2. Haven't found a solution yet but I think the problem is at yahoo mail b/c i have used other imap and pop emails w/o having this behaviour.
It's probably some maintenance yahoo does to their servers that changes each mail datetime and thus, the WM mail client bring all inbox items and the phone gets freezed.
If someone find a solution for this issue please let me know.
regards,
Yasel
Same problem...
I am seeing this for my Yahoo mail on my Imagio also. It doesn't matter what the settings are, every few days, my entire inbox starts downloading (10000+ messages) causing the phone to hang & requires a hard reset.
Has anyone found a fix?
crude workaround
weird, this has started to happen to me on my tp2 in the last couple of weeks, maybe yahoo is doing something to different servers on a rolling basis.
Until it's fixed I've set up a folder within yahoo via my pc where I've dumped all emails over a couple of weeks old. I haven't synced my phone with that folder so myinbox is limited to a couple of hundred mails at the most. Once the issue resolves itself I'll put them back.
Getting a weird behavior on the EVO with Active Sync.
I remember using it on my Hero with my company's Exchange server a while back, and everything worked.
With the EVO I can get e-mails, push works great, but when sending an e-mail I'm running into a weird issue.
Immediately after hitting send, the phone will complain that the message could not be sent. "Unable to send e-mail" or something like that.
If I go into the Outbox I can see that the e-mail is there. The phone will flash the message every few seconds, meaning it's trying and failing.
The strange part is, the e-mails are actually going through. The first time this happened my e-mail was sent to a work distribution list 15 times before I realized what was going on and deleted the e-mail from the Outbox.
That was with stock ROM and no mods. Today I tried sending an e-mail after rooting the EVO and using Damagecontrol ROM. The issue is still there. I can reproduce the problem just by sending an e-mail, it will be in the Outbox, will go through over and over until I delete it from the Outbox.
It seems like the phone is not getting confirmation from the Exchange server (or ActiveSync rather) that the message is getting sent properly.
I'm not sure exactly how ActiveSync pushes the sent e-mails back to Exchange. It uses the same SSL connection used for push and sync, but does it put it in the Outbox and then try to sync that folder with the server and the server is supposed to delete it from the Outbox once it is sent?
The sent e-mails are showing up in my Sent Items folder, every single one, so if I got 5 copies in my test, I will find 5 sent e-mails in the Sent Items folder.
Weird
I would talk with your IT dept and find out if there are any other smartphone users having the same issue (and if so, which platform), or if yours is an isolated case. I would also try synching your Exchange mailbox with a different android device (and then a different platform) to see if you can replicate the problem; you can also try synching someone else's mailbox on your device.
I don't have a solution for you, as I've never heard of this happening on any smartphone platform.
However, start with basic troubleshooting and you should be able to narrow down the source of the problem.
I am having the same exact issue!!!! Finally someone I can relate with. I have tried everything and no other users on my Exchange server are having this problem.
I have downloaded Moxier Mail from the market and I am using that just for the email and it works fine but I would really love to get this resolved.
Someone help!!!!
khov07 said:
I would talk with your IT dept and find out if there are any other smartphone users having the same issue (and if so, which platform), or if yours is an isolated case. I would also try synching your Exchange mailbox with a different android device (and then a different platform) to see if you can replicate the problem; you can also try synching someone else's mailbox on your device.
I don't have a solution for you, as I've never heard of this happening on any smartphone platform.
However, start with basic troubleshooting and you should be able to narrow down the source of the problem.
Click to expand...
Click to collapse
Thanks khov07. I have talked to my IT guy. I did try to configure the account on my Hero last night and got the exact same issue. Most of the users here use their iPhone's without a problem.
Now that I have found that the Hero has the same issue, I will go back to my IT guy and we'll try and see if we can find anything useful in our Exchange logs.
Since there are barely any configuration options in the e-mail client, it all probably boils down to a communication issue between the server and the client. Hopefully we'll be able to find the problem and correct it.
Edit: There's another user that has a Moment, I'm not sure if he uses ActiveSync on it, but I'll check with him to see if he has any issues.
Co-worker with the Moment can send e-mails without a problem, but he uses Moxier. So there's something going on between the HTC Mail App and the Exchange server.
OP, I would ask a co-worker if you could borrow their phone (or perhaps your IT dept has a spare for testing) that is non-Android and try synching your mailbox to that device, see if the problem resurfaces.
Finally, take a look at those Exchange logs. You may be limited, however, based on the version of Exchange your enterprise is running, i.e., 2007 vs 2003. Exchange 2007 has significant improvements in mobile device management over 2003.
khov07 said:
OP, I would ask a co-worker if you could borrow their phone (or perhaps your IT dept has a spare for testing) that is non-Android and try synching your mailbox to that device, see if the problem resurfaces.
Finally, take a look at those Exchange logs. You may be limited, however, based on the version of Exchange your enterprise is running, i.e., 2007 vs 2003. Exchange 2007 has significant improvements in mobile device management over 2003.
Click to expand...
Click to collapse
That's a good idea. Would rule out a problem with my account.
We do use 2007, we could never get this running on 2003.
Thanks
OP: Let us know your progress, as someone has reported the same issue on this thread. I myself am interested in knowing the root cause.
I am still having the issue and would love a resolution.
Thanks in advance,
Well something is definitely f'd up with the ActiveSync client that HTC includes.
I have just put Froyo (EvolutionV8) on my Evo and configured my exchange account on it. I can send e-mail without any problems.
Some Exchange servers have the issue, as most users are not having any problems, but the few of us that are will probably keep having the problem. I haven't had much time to do any troubleshooting on this.
It's good to hear the the issue isn't on Froyo, but I think the HTC Mail client has some extra security features that I would like to take advantage of. I was hoping the recent update would solve the problem, but no such luck. Maybe when the 2.2 official HTC update is released it will fix the problem.
same problem here
I have the same issue on send and rcv, send usually works ok, but checking mail just goes over and over till exch server stops trying. Bugs the hell out of me, im running exch 2007 from 1and1. Would be nice to find a fix to this.
B
same issue here people, on a HTC Wildfire with 2.1 original FW.
sucks...
I have the same issue with exchange and the old touchdown. 6.2 touchdown fixed it for me. must be an exchange update that messed everything up for htc
Sent from my PC36100 using Tapatalk
2.2 includes some additional security features not present in 2.1, such as PIN security enforcement.
I have noticed many ActiveSync issues can be cleared up by wiping out the synch on the device, AND wiping out the local cache on your device. I usually see issues with Droids (all three) synching to Exchange - contacts don't show up, or calendars don't populate, etc.
Also, check to see if your exchange account is synched with any other devices. I have also seen odd issues with synching when your mailbox already has a device partnership with a WinMo device. If it does, delete all of them (server-side), wipe out the account on your phone, wipe out the local cache, reboot, wait 15 minutes, and try again.
Evo's should synch just fine with Exchange.
Hi. I've just started using a Google Nexus 7 using jelly bean (4.1.1) and I have not rooted the device. So far so good except for the Exchange email client. I've set up the account and all seemed to be working fine and then I went out of the house... and I started to have some problems. Two problems: 1. Replying, in spite of checking the "include quoted text" button the replies did not include the quoted text. This happened when I wrote the email when I was either offline or tethered to my mobile's wifi hotspot when on a train. The connection was probably poor and this may have been the issue but it was a bit worrying - especially as a couple of emails went to clients and made no sense without the original text being included. 2. Emails I deleted from the inbox when offline.were deleted from the tablet inbox, and when I synced, remained deleted, but did not delete from the inbox of other exchange devices (my mobile and my pcs/laptops). I reinstalled and that solved the reply issue. But still I have found, if I delete emails when offline,even when i do a full sync when online, they remain in the exchange inbox (pcs/laptop/mobile/outlook web access) but they are not in the tablet inbox and even when I resynchronise the tablet,the inboxes don't match between tablet and other devices. All the other devices, the inbox matches when they are all freshly synced.
I am deeply fed up about this. The tablet's been great but I feel like I've just gone back 6 years to dodgy exchange syncing. I have run exchange on my android v2.2 htc desire for a couple of years without issue and it's been a joy.Hoping someone may know what I can do,re. fixes, or even who at android/google/asus I should tell/might provide a fix. I want to avoid rooting and I know about touchdown but would prefer to work with the native email client to save on space and I've used touchdown before and found it unsatisfactory for my needs. Any help and advice would be appreciated. I'm not a developer but I'm a savvy user and can follow instructions well!
I've googled a lot in the last few days and though I've seen lots of talk about faillure to set up Exchange in the first place, I've not seen this issue yet. But I think I'm probably one of the earlier users of exchange on this device. It seems unlikely but I suppose possible it's just me but perhaps someone can tell me about that too. Could it just be my version of active sync/jelly bean/google nexus that has this issue!?
Thanks for any help.
Same problem here. Just did a bunch of email on an airplane and after landing, connecting to wi-fi, and syncing, none of the changes were synced to my laptop or even to the hotmail web client. I really hope someone has a solution to this as it is really unacceptable.
same problem
I have the same problemwith my nexus 7 (v2):
I reply to an email and I check "include quoted text" and this part is not sent.
any ideas? This concerns only emails received via my exchange (corporate) account.