Database Users

Battery Drain + Heat

Hello,
Since yesterday, HD2 back becomes very hot for no reason (no new apps installed for many months) and battery is drained within 4-5 hours (from 100%).
Same when I restart the phone. However, it randomly fixes itself for no reason too.
I also can't wake up the phone just by pressing HANG UP key, I have to HOLD IT for 5 seconds for screen to highlight.
Any ideas?
Official 3.14 ROM

Are you using a googlemail account, if so delete it and reboot the phone. remove battery for 10 secs.

Wow, you are a hero. Yes, I do.
Is this a known bug? Any fixes?
Do I just re-add account then?

Excellent, worked for me to.

Had the same problem with my HD, deleted the Gmail account now, and I'll se if it helps ... the only thing that maybe is wrong (people ask why Gmail not something else) is maybe related to Gmail's new priority inbox thing, maybe it makes extra stress on the phone to process the mail ... I know a lot of people already had this feature, but in my case, my Gmail Inbox got the priority thing just before the HD2 started acting up, so that's why I'm assuming it's somehow related to all of this ... then again, maybe just a coincidence that doesn't have anything to do with it ... I think it's too early for speculations ...
Btw, my first post here

vborovic said:
Had the same problem with my HD, deleted the Gmail account now, and I'll se if it helps ... the only thing that maybe is wrong (people ask why Gmail not something else) is maybe related to Gmail's new priority inbox thing, maybe it makes extra stress on the phone to process the mail ... I know a lot of people already had this feature, but in my case, my Gmail Inbox got the priority thing just before the HD2 started acting up, so that's why I'm assuming it's somehow related to all of this ... then again, maybe just a coincidence that doesn't have anything to do with it ... I think it's too early for speculations ...
Btw, my first post here
Click to expand...
Click to collapse
Welcome and a helpfull first post

Don't get the idea that I don't have anything better to do and just type here, but here's and update ... The phone is cooling down, the battery life holds normally, and you can turn on the phone from standby by pressing any button, like you used to before (some people reported that you could only turn it back from standby by long pressing the power button, myself included)

I also had this problem and someone on the Tmobile forum said XDA suggested to delete the Gmail accounts. This was my response on the other forum:
"Deleted all Gmail email accounts I had on my phone. I can verify that this corrected the problem and my HD2 is now working normally.
This is definitely not a good permanent solution because I use multiple gmail accounts. I also noted that when I did have my Gmail accounts on my phone, it would hang when trying to communicate with google servers. If you went to inbox, and looked at the status message at the bottom of the screen. It would hang at like "Connecting" or "Disconnecting"."
Also of note; this problem just started happening in the last few days and I've had my HD2 with multiple gmail accounts setup since release.

First-time poster...
We've done the same thing (deleted our Gmail accounts). After the battery recharges - it went completely dead after only 6 hours off the charger - we'll see if/how it works
Mike

Thanks for posting the gmail issue and fix. I had been having the same issue since Thursday night, and was almost ready to call T-Mobile to try to get a replacement, but saw the post here just by chance. So far it is working the way it was before, so it's much better. I even tried a hard reset(after a backup, of course), but had gone through and setup all of my stuff again right away, so I was still having the issue.

T-Mobile is now listing this as a known issue - last night when I called, they weren't so you can imagine the number of calls they've received already. My advice: if you are a T-Mobile customer and haven't reported this issue, please do. The more they see it is affecting, maybe the quicker they'll get a resolution for it.
Mike

I've had the exact same issue with my HD2 since Thursday evening. I just found this thread about Gmail and have deleted my Gmail account from the phone's e-mail app. Crossing my fingers to see if that fixes it.
I have a trouble ticket open with HTC regarding the issue and have made them aware of the possible Gmail interaction problem. The tech helping me said he will explore it and also that "GMail did recently perform a server side security change". Hopefully HTC and Google get their heads together and figure out what is going on.
Rob

BigBlueEdge said:
Hopefully HTC and Google get their heads together and figure out what is going on.
Rob
Click to expand...
Click to collapse
Amen to that! Permanently leaving Gmail off my phone is not an acceptable option!
Mike

euro hd2
Also same situation with euro version HD2.

Someone on the HD2 Facebook page is reporting that if you go into Task Manager, the email client is using 80%-90% of the CPU. No wonder it's getting warm...

Great. And I was prepared to do an HR in the morning because of this. Hope there will be an permanent solution for this soon.

Just to touch base... since deleting the Gmail account and recharging the phone, it has worked flawlessly. A little too late to test the battery life (I won't be up near that late) but I'll let y'all know tomorrow.

I am a super noob when it comes to this my brother is having this problem how do you delete gmail from the HD2 sorry but I'm an android guy trying to help a windows

After removing my Gmail account from the phone it seems to be back to normal. Hopefully they find a fix soon.
Rob

Is this only an IMAP issue as I have 3 gmail accounts (POP3) on my T-Mob HD2 & they are all working fine without bugging the HD2.

Need help

My daughter has this phone. She says it's always acting wierd. She says sometimes it refuses to dial out or send out an sms. That she has to keep it plugged in all the time.
It's running stock software and the software is up to date. Is there any updates or suggestions you can give to me so I can try to straighten it out? She uses facebook alot, and plays a few games but not many on it. Most things are set to like 3 hour update intervals. I played around with it yesterday and it seemed to work fine for me, but I know it will be a different story when I get home.
She has put calls into verizon and they keep telling her its not her phone that its the other persons phone she is trying to call or text....but that just doesn't sound beleivable.

{tpc} said:
My daughter has this phone. She says it's always acting wierd. She says sometimes it refuses to dial out or send out an sms. That she has to keep it plugged in all the time.
It's running stock software and the software is up to date. Is there any updates or suggestions you can give to me so I can try to straighten it out? She uses facebook alot, and plays a few games but not many on it. Most things are set to like 3 hour update intervals. I played around with it yesterday and it seemed to work fine for me, but I know it will be a different story when I get home.
She has put calls into verizon and they keep telling her its not her phone that its the other persons phone she is trying to call or text....but that just doesn't sound beleivable.
Click to expand...
Click to collapse
I've had this problem a multitude of times and it's rather infuriating. All you have to do is restart the phone (power it off, turn it back on) and it works fine. I've yet to find the reason for this but it's almost like Airplane Mode is turned on (even though it's not). Ask her if, when it happens, her SMS just instantly fails like the phone isn't even trying to send it. That's what happens to mine.

Thanks for the reply. I will ask her so. I am thinking thats what happens but maybe I'll get lucky enough to see it in the flesh one day.

Contacts
Hey Guys,
Take a look at the contacts that are failing and make sure there is no +1 in front of the number and let me know. This was my problem in November. It took a visit to big red to figure it out. Also look in the system info and let us know what version you're running, DJ20 or DL17.
Logan

^^^^
Good catch Logan! I forgot about that issue xP
Sent from my SCH-I400 using XDA Premium App

[Q] Need help with my boss's phone

So My boss has a droidx running 2.2.1 which I assume is froyo. I checked out his phone and there is an OTA for it he is doing it tonight when he goes home. My first question is this update is it the new gingerbread update that I got for my TMO LG G2x? I got 2.3.3. His service is VZW which I think this phone is exclusive to but I'm not too sure about that. Is that what it is? The next question is is it a good Idea to do the update? I ask because I know alot of peole had problems with the g2x update I did not though.
The next thing I want to ask is he changed his gmail because he changed jobs and wanted a new a account but his phone wont let him delete the first one without doing a factory reset. So he wants it gone is there another way or no? And the other thing is his new email has a problem syncing soetimes he gets the emails right away sometimes it takes 6 hours to get to the phone. I think it is just to the phone not the server but I would have to double check on that. So would updating the phone fix that or is there something else to do. Is this a common problem with this phone?
Any help you guys can give would be great I use this four all the time for my phone and I love it.
Thanks Charlie

best bet is dont take it. heard ppl have lots of probs. factory reset is a must for a new gmail account. unless he wants to keep both...
Sent from my DROIDX using the XDA mobile application powered by Tapatalk

Thanks alot do you know what could be causing his problem with his new gmail account? It is only on his new one the old one never did that . He said sometimes he gets his mail right awat sometimes it takes 6 hours.

Sounds sync is off
The toggle for sync should be on
Sent from my DROIDX

Syncing WOES

Alright. My phone is having a huge problem syncing. First I noticed it with Gmail. I can tell how instant I am getting emails because I am sitting here at work on my PC. I can send an email from where ever (in this case my outlook work address), send it...see the email pop up on my screen in the Gmail internet tab. Here is the thing. It takes anywhere from 1-20 mins for the email to finally get to my phone. It is SO random. Sometimes if I pick my phone up and turn the screen on, it pushes through alittle faster. I have tried everything (I think) the last two days. Obviously all my settings are correct. AutoSync, the Sync settings in the gmail itself.
To see if it was just gmail, I put my work email on the phone to see how that works. It's EXACTLY the same. Sporadic syncing. I then tried cloudmagic email app which people rave about. Same thing.
What gives? I've about had it with this phone. I even tried a factory reset this morning. Still have the issue. I'm thinking of taking the phone back honestly. Could this be a hardware thing to do with connection? I've tried all of this with strong wifi on, and with perfect 4G signal. Any ideas would be GREATLY appreciated.
Thanks

Nobody here has ANY idea what could be going on with my phone? I thought I fixed it and had it narrowed down to the WiFi st work but I just tried it again and it took 6 minutes for it to show up on my phone. If the phone is awake, it seems to be faster. Does this sound like it could be a hardware issue? Should I take this phone back? I already did a factory reset ect. Someone please help!!

Just got this phone, two questions

So, I'm liking this phone so far, we switched from tmo and I went from a m8 to this. Two annoyances, first, is there any way at all to dim the soft button lights, only at night? OMG they were bright last night while laying in bed! From what I can find, it's either 100% or totally disabled. I don't mind them during the day, but not at night. That's just stupid to me.
And another, what I think is major annoyance that just happened. It seems Sprint pushed a bunch of apps down to my phone automatically! I went through all my apps to log in and do all the setup stuff and then rebooted my phone. Now all of a sudden, I've got music players, tv players, support chat, etc., all Sprint branded! WTF?!? Are they going to keep doing this? Is there a way to stop this?
And now another thing...
It turns out that I cannot send or receive picture messages while on wifi. Sprint doesn't seem to know why and is blaming my wifi connection. No, that's not it. It's not slow (100+mb), there are no connection limits, my wife can do this just fine on wifi, we could do it before, etc. WTF????
More info, just found that if I turn off WiFi Calling, things work fine. Never had this problem with tmo....
One last update on the mms issue. Looks like I can't send via wifi. I disabled mobile data and still have the problem. So, with Sprint or the S7 you can't send mms messages via wifi? What's up with that?

1. the lights can be shut off with an app called Galaxy Lights not sure they can be dimmed without root
2. Try package disabler pro you can disable all of those Sprint apps and they wont be in your app drawer
3. Not being able to send MMS is 100% the device, It has worked for me on every device Ive ever owned. Try a factory reset just in case something got botched on the intial set up.

Are you using hangouts to try and send mms? If so, try another messaging app.
Sent from my GT-N8013 using XDA Free mobile app

I like to use mysms as default messaging app, but MMS gets stuck when I use it for default app. I have to go back to stock messaging and it works just fine so something might be borked with 3rd party apps for MMS. Another problem is if you change from the default messaging app, notifications for unread text on the always on display stop working.

Try textra, it has an option for sending/receiving over WiFi, I'm not sure if it works with the always on feature.
Sent from my SM-G900P using Tapatalk

Matstarr said:
1. the lights can be shut off with an app called Galaxy Lights not sure they can be dimmed without root
2. Try package disabler pro you can disable all of those Sprint apps and they wont be in your app drawer
3. Not being able to send MMS is 100% the device, It has worked for me on every device Ive ever owned. Try a factory reset just in case something got botched on the intial set up.
Click to expand...
Click to collapse
1. Yeah, I don't want them off, just dimmed or maybe be able to turn off just at night automatically.
2. I'll look into that one. I'd rather remove them to free up space, but if that's not an option, then this is the next best best.
3. Ug, I literally spend most of the day yesterday configuring all my apps (signing in, settings, notifications, etc.); I really hate to reset and go through all that crap again.
shuka325 said:
Are you using hangouts to try and send mms? If so, try another messaging app.
Sent from my GT-N8013 using XDA Free mobile app
Click to expand...
Click to collapse
I've tried Hangouts and the Google Messenger app.

ned4spd8874 said:
1. Yeah, I don't want them off, just dimmed or maybe be able to turn off just at night automatically.
2. I'll look into that one. I'd rather remove them to free up space, but if that's not an option, then this is the next best best.
3. Ug, I literally spend most of the day yesterday configuring all my apps (signing in, settings, notifications, etc.); I really hate to reset and go through all that crap again.
I've tried Hangouts and the Google Messenger app.
Click to expand...
Click to collapse
For your mms issues, call or go to sprint. There may be an issues with hardware or settings.
Sent from my SM-G935P using Tapatalk

ned4spd8874 said:
So, I'm liking this phone so far, we switched from tmo and I went from a m8 to this. Two annoyances, first, is there any way at all to dim the soft button lights, only at night? OMG they were bright last night while laying in bed! From what I can find, it's either 100% or totally disabled. I don't mind them during the day, but not at night. That's just stupid to me.
And another, what I think is major annoyance that just happened. It seems Sprint pushed a bunch of apps down to my phone automatically! I went through all my apps to log in and do all the setup stuff and then rebooted my phone. Now all of a sudden, I've got music players, tv players, support chat, etc., all Sprint branded! WTF?!? Are they going to keep doing this? Is there a way to stop this?
And now another thing...
It turns out that I cannot send or receive picture messages while on wifi. Sprint doesn't seem to know why and is blaming my wifi connection. No, that's not it. It's not slow (100+mb), there are no connection limits, my wife can do this just fine on wifi, we could do it before, etc. WTF????
More info, just found that if I turn off WiFi Calling, things work fine. Never had this problem with tmo....
One last update on the mms issue. Looks like I can't send via wifi. I disabled mobile data and still have the problem. So, with Sprint or the S7 you can't send mms messages via wifi? What's up with that?
Click to expand...
Click to collapse
Try this for the mms. Dial ##72786# then let the phone do its thing

LeftyGR said:
For your mms issues, call or go to sprint. There may be an issues with hardware or settings.
Sent from my SM-G935P using Tapatalk
Click to expand...
Click to collapse
I went to the store today and after an hour and a half of them trying to figure it out and Googling it, they came to conclusion that it cannot be done. Can anyone with an S7 confirm that they can send a picture message over wifi alone or with wifi calling enabled? I don't believe their claims.
Soooperstar said:
Try this for the mms. Dial ##72786# then let the phone do its thing
Click to expand...
Click to collapse
Done that a few times now without help.

ned4spd8874 said:
I went to the store today and after an hour and a half of them trying to figure it out and Googling it, they came to conclusion that it cannot be done. Can anyone with an S7 confirm that they can send a picture message over wifi alone or with wifi calling enabled? I don't believe their claims.
Done that a few times now without help.
Click to expand...
Click to collapse
It does work on wifi alone, I shut my data off and sent a pic out via wifi no issues at all.

Matstarr said:
It does work on wifi alone, I shut my data off and sent a pic out via wifi no issues at all.
Click to expand...
Click to collapse
Thanks for verifying, what carrier are you on? I'm assuming Sprint, but want to verify.
I've been chatting with them on Twitter to their Sprint Cares account and they seem to be implying that it's because I'm on Sprint.

Im also on Sprint

Matstarr said:
Im also on Sprint
Click to expand...
Click to collapse
Thanks so much for testing this! Now It's time to whoop some sprint butt over this!

Well after talking to Sprint again and Samsung, it looks like it's an issue with Google Messages and Hangouts. Using the Samsung texting app, things work as expected. I thought I checked that before, but obviously not.

Much (but not all) of the Sprint bloatware can be uninstalled, not just disabled. Look at them one by one in the Application manager.

meyerweb said:
Much (but not all) of the Sprint bloatware can be uninstalled, not just disabled. Look at them one by one in the Application manager.
Click to expand...
Click to collapse
Yeah, I've been able to disable or remove most of it. But there are still a few lingering apps that I can't do either on. Also, they seem to like to push apps down to my phone. Just got something called sprint id the other day (just showed in the notification bar that it was installed). But I don't even see that in my app manager.