Related
Hi,
This is my first post in this forum so I apologise if I am breaking any rules concerning repeating posts.
My problem is that I have a 2Gb mini SD card which appears to be very unreliable when used with the Vario. Sometimes I cannot get it to work at all. Well, sometimes I can get it to work .
However, when I insert it on an Axim PDA it works 100% of the times (through a mini-normal adapter).
I suspect that the problem may be with the Vario itself particularly the contacts mechanism. The reason I am saying this is that I can make it work sometimes by adding a bit of tape to the opposite side of the contacts in an attempt to make them press more against the Vario's ones. But this doesn't always cure the problem.
I am wondering whether anyone has any thoughts about this problem instead of just blaming the sd-card.
Cheers
jmf
I bought a 2GB card too that was acting weird with the MDA Vario. It was one from Transcend. Sometimes parts would be visible, sometimes the whole card was invisible. Returned it to the reseller, and asked for a Sandisk instead. Not the fastest card in the world, but at least it works. Not sure why the Transcend card wouldn't work though...
If you can, exchange the card for another.
I've had similar issues as the OP with my Kingston. It either shows up or doesn't. If it just refuses to show up, I can usually soft-boot to get it back. Often though, just reinserting it several times will eventually get it back online. Very odd problem though.
Thanks for your replies guys,
I think I am going to try a new card just for my piece of mind. But judging by the number of issues on mini-sd cards associated with the Vario I would say it is a phone issue rather then a card issue.
Is there a range of cards that don't seem to give problems with the Vario?
Cheers
jmf
there r many fakes around, many many...so they r not phone issues but different card problems...i use a 1gb nokia (not the best brand) that is working perfectly but i read somewhere that someone had problems with kingston (yea, kingston, mister memory in person, they make really good memorys) so i guess is a matter of luck and formating the card every now and then...i do it using wm5torage...
i had bought a 2gig Topram off ebay about 5-6 months ago, has worked flawlessly, had a 1gig topram before that, never had issues with either
Hi,
It appears that the best thing to do is to put a little bit of tape on the card (on the side opposite to the contacts).
Doing this seems to increase the number of times the card works.
I am now using 2 layers. I am wondering whether I am loosening the contacts and will, as a result, need to add more layers in the future.
Dodgy.....
jmf
Howdy,
Xda rocks! Top of the line situation!
The mini worked fine for a few weeks!
Than after installing some cab yesterday the 8125 locked up and locked up until I removed the sd card!
I cant locate the cab that did it, if that was the real problem anyway?
So with NO sd card the 8125 is about useless, except for a phone!
Great phone, but the pda has no storage now!
I sync and no problem, until I install the card than "FREEZE solid" and I have to eject the card, soft reset and good to go in the limited way!
Could someone help before I sling the thing!
Thanks very much!
Just added. . .. .. . ... . ... .. .. . ..
I did the deadly HARD reset and the card works now!
I didn't want to do that!
Cause I didn't have a backup but the thing is brand new so I didn't loose much!
Later
Hi All,
Wonder if this is common or should I return the unit now. Had my Dopod 838 Pro for a week now. Great phone/PDA but since new, it does not always recognise a Micro SD card at first insertion. Tried 1x512 Sandisk and 2x1gb Ultra II cards with same issue. Phone has latest ROM from factory, 1.03.707.4. The insertion seems "clunky" too, that is, it doesn't go in smoothly like regular SD and Mini SD devices I have got.
What I have noticed is that if I only insert just enough to lock the card in it seems okay, but if I push it firmly home, it is more likely to remain unrecognised.
In every case, once recognised, it runs, saves, reads from the card flawlessly so it does seem like this is a hardware issue. But if all the Hermes phones are similar, it may be just one of those characteristics of the phone and nothing too much to worry about. Just like to know so I can relax or act as the case may be.
Thanks for any feedback guys...
John
Yes, I have found a similar issue. If I remove and re-insert the card a few times it eventually gets noticed.
It's the only glitch I have had on the device after 3 flawless months
MarkD said:
Yes, I have found a similar issue. If I remove and re-insert the card a few times it eventually gets noticed.
It's the only glitch I have had on the device after 3 flawless months
Click to expand...
Click to collapse
Quite a few seem to take a few goes before recognised but usually seem to work fine once recognised.
Might be a bit concerned about jpfe8851's clunky slot and if it seems to go past the normal stopping point - Have not seen reports about this and mine does not do this.
Mike
I've noticed that it works everytime for me if I insert the card with the device turned off.
Martin
If you use your camera application to save the pictures on a memorycard, try to run the camera after inserting the card if it doesn't detect it. The camera app. then informs you that there's a new memcard inserted and do you wanna use it to save the files on.
Not so much of an hasle, considering how often you really remove/insert memory cards and the hermes has the camera button just opposite to card slot. And the application doesn't stay on the process list if you close it from the X (cross on upper right corner). The OK button doesn't completely close the application.
Inc said:
I've noticed that it works everytime for me if I insert the card with the device turned off.
Martin
Click to expand...
Click to collapse
Same with me I turn it off to remove and then turn it off to insert and it will pick up the card
y2whisper said:
Same with me I turn it off to remove and then turn it off to insert and it will pick up the card
Click to expand...
Click to collapse
This sounds like good practice and I'm sure for most folks this works. I think though there some people that struggle to get Hermes to recognise the card even when inserting it when off. Generally it does recognise it in the end but there could be a few reasons for these issues (formatting, fragmentation, poor physical contact and so on).
I think your advice is good though and should become routine whenever the card is removed/inserted.
Mike
I've used a 1GB PQI, a 2GB normal Sandisk, and a 2GB Sandisk Ultra, and all have worked fine. Except one of the 2GB doesn't like my card reader
i found formatting the card help. Originally it would only be detected if the phone was turned off.
Unfortunately I didn't have a card reader, so used an adapter to format it in my digital camera and have no idea how it formatted it. But it now works everytime without fail!
Thanks Guys...
Sounds like this is fairly common. I've found even since I posted the original question, that provided I just push the card until it clicks, it starts up every time. With my old Axim x50v and Atom, I had to really push the SD cards as far as possible to engage the lock whereas the Dopod clicks just after the edge of the card is past flush. Gently does it seems the rule.
Mike, I appreciate your concern but the clunkiness I think is more related to the card design, having the bumps along one side, than the slot. Also, these things are all rated as hot swappable, so we should all not have to turn off just to change a card. I don't change cards that often, but when I travel, I swap cards a bit as I take a couple cards with music on to listen to while flying.
For all with the issue, I suggest you do as I said in the first paragraph as that seems to be the clue, just press the card until you feel it engage the lock and see what happens.
Thanks all for your feedback. I'll carry on without a visit to service as the phone is terrific and the keyboard (my reason to replace the Atom) is superb.
Best regards,
John
*Solution*
I've also had the same problem, but I think I've figured it out and it's a hardware issue.
If you don't pay attention to how you put the card in, it will go in "crooked". The problem is that the little notch on the side of the microSD won't activate the switch inside the phone that tells it that "the card is in".
The solution is to watch very closely how the card goes in. If you make sure that the side of the microSD card with the notch, goes in straight and flush with the side of the slot, it will recognize it every time.
i've done all the suggestions given on this topic but i still can't get my JasJam, which is about 13hours old, to recognice my microSD card. I've tried a 512mb and a 1gb and no luck... i'm leaving tomorrow and i'm worried if the service center will want to repair it rather than exchange it.
hi fone_fanatic,
if its a fault with the jasjam, you will receive a replacement if its under 30 days old. but the replacement procedure sucks.
Are you in Australia and a Telstra customer? If so, telstra calls imate support to obtain a service reference number, then they will send your pda to mobile phone solutions (MPS) in QLD, they will inspect it and then return a new jasjam to your retail outlet. once the retail outlet receives it they will give you a call to come and collect it.
the warranty is Imate, not telstra, so once it leaves their stores, imate are the ones who do the replacement through Mobile Phone Solutions.
Turn around time, 1 week for my replacement to be couriered to QLD from Melbourne, 5 days turn around time from MPS, 4 days for the new replacement to be couriered back to melbourne, 1 day for me to pick it up. so around 3 weeks.
Now, MPS is closed from Dec 22 to Jan 3 and they are out of JASJAMS, they are awaiting more from imate for warranty replacements (my friend is wating for his replacement) so turn around time could be longer.
life sucks sometimes......
Thanks for that info Jasjamming. I'm in saudi arabia visiting family and friends for the holidays, and the process you just described soounds very similar to the one that was described to me today. BUT... turns out the device is fine, the cards i tried were both Nokia MicroSD cards that came with nokia phones and for some reason the jasjam won't read them. So i bought a 1gig Sandisk and it works fine!
Im having the same issue with my Hermes and a Sandisk 2gb card. It worked fine for a few weeks, but now wont detect at all. Interestingly the screen comes on when the card is inserted or removed - I'll test the card in a reader to see what shows...
A soft reset always seems to work for me
aprmike said:
Im having the same issue with my Hermes and a Sandisk 2gb card. It worked fine for a few weeks, but now wont detect at all. Interestingly the screen comes on when the card is inserted or removed - I'll test the card in a reader to see what shows...
Click to expand...
Click to collapse
There's a thread here http://forum.xda-developers.com/showthread.php?t=294324 which gives some fixes to this problem. The thread is a bit long so it may be best to read from the end backwards.
Also, I believe this problem has been taken care of in the cooked WM6 roms. My SD card hasn't disappeared since upgrading to WM6, but did all the time when with Vodafones UK rom.
broken microSD card?
I have a Sandisk 2GB microSD card, that after a few days stopped working. Whenever I insert it, the device hangs completely. It doesn't matter whether I had turned off the device before inserting. The device stays unresponsive when I eject the card again, I always have to do a soft reset to bring the device back to live. I tried to insert the card carefully (as someone here mentioned the issue with the little notch), but it doesn't make any difference. The card is never recognized, not even after a soft reset. This is obviously very frustrating, as I had just installed a couple of useful apps on the card.
Do I need a new card or is there anything else I could try? ( I do not have a card reader....)
ROM: 1.23.78.3
ROM date: 08/01/06
Radio: 1.06.00.00
it must be the sandisk 2GB microSD cards as i have one to worked great for a week, then stopped working....i formated using the pc and now it is recognized as a 1 GB card, in both phone and pc..
QuachMD said:
I've also had the same problem, but I think I've figured it out and it's a hardware issue.
If you don't pay attention to how you put the card in, it will go in "crooked". The problem is that the little notch on the side of the microSD won't activate the switch inside the phone that tells it that "the card is in".
The solution is to watch very closely how the card goes in. If you make sure that the side of the microSD card with the notch, goes in straight and flush with the side of the slot, it will recognize it every time.
Click to expand...
Click to collapse
Quoted for truth.
I have tried looking on the forums for these problems, and the only thing that comes up is an issue from like 3 years ago with a different phone.
I think this issue is different than the early post because I don't really use a blue tooth headset with my phone. I just plug it into my car audio, and the voice/music goes through the car speakers. With that said, Every time I boot up my phone, a prompt comes up saying that voicecommand needs to end because I am low on memory. I am running the stock ROM and haven't flashed anything yet (really nervous about it) but one thing I have done is add a file to the StarUp folder in the windows directory. The program is a colored battery gage to let me know where the battery life is at. However, I can't uninstall it for some reason, probably because the file is in use. But when I go to the task manager, the program isn't even listed!!!
Also, earlier today, the touch screen when the phone dialer was completely not working. The only way I could end calls was to push the hang-up button at the bottom of the phone. I couldn't mute the call, nor put it on speaker phone. I was thinking that these two issues were related. I am really getting sick of this phone and have already put my SIM card back into my iphone.
Lastly, on my iphone, blackberry, and G1 I had numbers listed in the 123.456.7890 format and could text just fine. But on the HD2, when i try to text those numbers (its all jumbled, really, some i entered in as (123) 456-7890, and others the first), the text wont send because it returns an "Invalid Number" or something.
Any feedback I thank in advance and please don't hate me if these problems have already been addressed in early posts.
ive got the same message on bootup as you have. i read somewhere it may have something to do with having low memory on the sim card or having an old sim card. not sure about the number problem but i would be interested to know exactly whats causing the low memory message also. ive had stock, energy, and cell ROMs and all had this message. so i think it has something to do with the sim card and not the ROMs or apps installed. by the way this Cell rom is the shiitt! my favorite by far, just FYI for anyone looking for a baller rom.
mr-green said:
ive got the same message on bootup as you have. i read somewhere it may have something to do with having low memory on the sim card or having an old sim card. not sure about the number problem but i would be interested to know exactly whats causing the low memory message also. ive had stock, energy, and cell ROMs and all had this message. so i think it has something to do with the sim card and not the ROMs or apps installed. by the way this Cell rom is the shiitt! my favorite by far, just FYI for anyone looking for a baller rom.
Click to expand...
Click to collapse
+1
I suspect that at least 2, if not all 3, of your issues could be cleared up by getting tmo to get you a newer sim card. They should do it for free.
OH thats easy enough! I have like 2 of them lying around from various phones I have had. I will try that out later today Tho it has been a while since i had contacts on my sim card. I have used google sync for years now, and have been rather pleased, except for some reason, using google sync puts my contacts onto the HD2 as Last Name, First Name automatically. And when I try switching them around, as soon as it gets synced again, it goes back the same way. But otherwise, I like it!
adamhlj said:
OH thats easy enough! I have like 2 of them lying around from various phones I have had. I will try that out later today Tho it has been a while since i had contacts on my sim card. I have used google sync for years now, and have been rather pleased, except for some reason, using google sync puts my contacts onto the HD2 as Last Name, First Name automatically. And when I try switching them around, as soon as it gets synced again, it goes back the same way. But otherwise, I like it!
Click to expand...
Click to collapse
Well...I don't know if the problem(s) will be solved just by using a different sim card, I was suggesting you get a new one from Tmo...there's a newer revision of SIM cards available that might alleviate some of your issues, it's at least worth starting there. Just walk into any tmo store, tell them that you called tech support and were told to come in and get a new sim. (I'm assuming that when you got the HD2, you just kept using the same sim you had had before)
sirphunkee said:
Well...I don't know if the problem(s) will be solved just by using a different sim card, I was suggesting you get a new one from Tmo...there's a newer revision of SIM cards available that might alleviate some of your issues, it's at least worth starting there. Just walk into any tmo store, tell them that you called tech support and were told to come in and get a new sim. (I'm assuming that when you got the HD2, you just kept using the same sim you had had before)
Click to expand...
Click to collapse
I actually bought my HD2 from someone that had already bought theirs and didn't like it. She had it for 2 weeks then sold it to me for cheap. She never used the SIM card that came with the phone, so I would imagine that that sim card is a new one. And yes, I used the same sim card I have had for the past 4 years or so. The last time I got a new sim card, it cost me 20 bucks. I don't think the T-mobile store just gives them out.
adamhlj said:
I actually bought my HD2 from someone that had already bought theirs and didn't like it. She had it for 2 weeks then sold it to me for cheap. She never used the SIM card that came with the phone, so I would imagine that that sim card is a new one. And yes, I used the same sim card I have had for the past 4 years or so. The last time I got a new sim card, it cost me 20 bucks. I don't think the T-mobile store just gives them out.
Click to expand...
Click to collapse
So...the sim in the HD2 that's giving you issues is the one that the girl got when she bought the phone, or the one you've been using for 4 years? If it's the latter, then yes, you need a new one. Tmo will charge you $20 if you just say you'd like to have a new one, but I've gotten 2 newer ones (one for me, one for daughter) just by walking in and telling the store that customer service instructed me to come in and get one to troubleshoot an issue with my phone...no charge.
sirphunkee said:
So...the sim in the HD2 that's giving you issues is the one that the girl got when she bought the phone, or the one you've been using for 4 years? If it's the latter, then yes, you need a new one. Tmo will charge you $20 if you just say you'd like to have a new one, but I've gotten 2 newer ones (one for me, one for daughter) just by walking in and telling the store that customer service instructed me to come in and get one to troubleshoot an issue with my phone...no charge.
Click to expand...
Click to collapse
The only sim card I have used on the HD2 is the one I have had for 4 years. The sim card that came with the HD2 hasn't ever been used. I think the girl used her own sim card before that. But she switched to AT&T anyway to get an iPhone, so she is probably enjoying life.
How often should I get a new sim card?
adamhlj said:
The only sim card I have used on the HD2 is the one I have had for 4 years. The sim card that came with the HD2 hasn't ever been used. I think the girl used her own sim card before that. But she switched to AT&T anyway to get an iPhone, so she is probably enjoying life.
How often should I get a new sim card?
Click to expand...
Click to collapse
It's not something you need to do very often, it's just that a better version was released a while ago (like a year or two ago), and it's known to work better especially in smartphones.
And...if you have in your possession the unused card that came with the HD2, that would work fine, and Tmo can't even try to charge you for a new one...just tell them you need to have the newer one flashed to your number, and that should do it.
UPDATE: I don't think its a SIM card issue. My sim card isn't even in the device and every time I reboot it the same error comes up. WORST PHONE EVER (and I really liked my TMO MDA. Aside from a few strange glitches, it never had a problem!)
adamhlj said:
UPDATE: I don't think its a SIM card issue. My sim card isn't even in the device and every time I reboot it the same error comes up. WORST PHONE EVER (and I really liked my TMO MDA. Aside from a few strange glitches, it never had a problem!)
Click to expand...
Click to collapse
Can you give a link to that batt meter you installed and can't uninstall? I'm going to try it to see if 1) I get any odd behavior, and 2) I can find a way for you to uninstall it.
Sorry, I also forgot to mention that I was able to successfully shut the program down and move it out of the windows startup folder. Turns out, all I had to do was tap the file, and it turned off. Then I powered the phone off and turned it back on. I went back into the folder, cut the program out of the startup folder and moved it somewhere else. Then I was able to delete it. Even after doing this, the voicecmd.exe error prompt comes up. But the battery gage is pretty cool still...
These problems really started occurring after I had put music onto the memory card. And when I check the memory in the settings tab, I still have plenty of free memory. I even toggled between turning off HTC sense and selecting the different menus and the voicecmd.exe prompt comes up. So it could be because of the large files I have put onto my memory card, which just goes to show that either the card is faulty, or the card driver/reader is faulty?
http://www.freewarepocketpc.net/get-vistahide-battery-gauge-v1-1-1.html
adamhlj said:
Sorry, I also forgot to mention that I was able to successfully shut the program down and move it out of the windows startup folder. Turns out, all I had to do was tap the file, and it turned off. Then I powered the phone off and turned it back on. I went back into the folder, cut the program out of the startup folder and moved it somewhere else. Then I was able to delete it. Even after doing this, the voicecmd.exe error prompt comes up. But the battery gage is pretty cool still...
These problems really started occurring after I had put music onto the memory card. And when I check the memory in the settings tab, I still have plenty of free memory. I even toggled between turning off HTC sense and selecting the different menus and the voicecmd.exe prompt comes up. So it could be because of the large files I have put onto my memory card, which just goes to show that either the card is faulty, or the card driver/reader is faulty?
http://www.freewarepocketpc.net/get-vistahide-battery-gauge-v1-1-1.html
Click to expand...
Click to collapse
Quite possibly, yes...the SD card that was shipped with these phones is the suspect in a large number of issues people have experienced. Have you tried running with a different card, or no card at all? Some people who found that removing the card cleared up their issues also found that copying all your stuff off the card, then reformatting it and putting it back in the phone works too.
I just copied the stuff off the card, formated it, and reinstalled the music and such. Pretty much the same thing happened. I even did a hard reset on the phone. I guess its the card.
adamhlj said:
I just copied the stuff off the card, formated it, and reinstalled the music and such. Pretty much the same thing happened. I even did a hard reset on the phone. I guess its the card.
Click to expand...
Click to collapse
Did you use the phone for a while with no card at all in it? I just want to make sure we've clearly eliminated all possibilities
I had the voice command problem- if you go to settings->all settings->personal->buttons and change the default for send key from voice command to ok/close, it stops coming up.
I used the phone for a while without putting music onto the memory card. But I have always had the stock memory card in it. This really started happening as soon as I loaded music onto it. I had a few files on it like the bsb tweaks and other mods. But nothing big. What is interesting is that I found a 8 gig micro sdhc lying around and put that in. It has a bunch of pictures and files from school when I had my bb last summer. When I try opening some of the pictures, a new prompt comes up saying "A problem has occurred with HTCPhotoPicker.exe..." and the picture viewer terminates. What the eff is wrong with my phone???
So i think its most definitely something to do with the memory card. When I take it out, it doesn't have a problem. When I put it back in, thats when it acts up. And I even tried deleting all my music from the card then putting it back on, and it still occurs. I emailed HTC about it. Hopefully, I actually get a response.
Hey I put up a post and no one seems to be able to help me curious if you can:
I put a 32gb micro sd card class 2 sandisk into a samsung focus and it is now stuck on 15mb memory (not a new problem to this forums).
Everyone's solution on this forum is to reset the phone and start over, however its been a month now and no single reset has changed the phone from 15mb back to 8gb. There are no at&t apps either the phone is bare and can only make calls pretty much.
I have done both resets in many combinations of plugged and not plugged in. I have done the 3 button reset and the menu reset. Any suggestions would be greatly apreciated?
you never did mention if you took the card out...
well the card is out now, i originally tried to reformat every which way with the card in now it is removed. Any other questions that might help? any suggestions?
Would jailbreaking the phone help reset it? can it be jailbreaked in that state? and how the hell do you jailbreak ha?
well now that the card is out do the vol down, camera, power format....
i have done that alot and no result. Am i missing something about reseting?
I have done the 3 button format, about menu format, and also long press on the power button. I have done these in many combinations to no avail.
Is the phone complete garbage? Can i get it replaced by samsung?
Your phone is toast. This is what happened to me when I tried using a 32GB Class 2 Sandisk card. If you bought yours from AT&T or whatever, you should be able to walk in, show them the phone is bricked, and get a replacement. I'm not sure how it will play out if you bought it through other means.
what about buying a new one and returning few days later the broken one, will they know its a different phone?
I'm not sure, but why wouldn't you bring it in? You should be reasonably covered, support-wise. They have no way of knowing that you used a card.
neibl said:
what about buying a new one and returning few days later the broken one, will they know its a different phone?
Click to expand...
Click to collapse
yes they track the phones by the s/n and the imei.
i would bring the phone in, but i bought it through 3rd party dealer and i got my money back for the phone, but still have the broken phone and it would be great to fix it and have it for free.
Any way to get phone replaced by at&t? even if i have to pay does that kind of service exist?
I just followed the instructions here.
All in all, I'm very pleased with the results. Angry birds is a bit choppy and the 16 bit color still exists. Post here if there are any issues specific to the Surround.
It's actually smooth for a beta . I'm let down with the whole wp7 thing still tho.
Everything worked fantastically (well as good as could be expected for beta software at least) for a day and a half until the device auto-rebooted and is now permanently stuck on the white HTC screen. Whether this was caused by the Mango beta or it was just coincidence I'm not really sure as this screen error usually occurs from an SD card error from what I understand. All part of the game with installing beta software right?
hey lostinbeta,
I had the same issue as u did, i updated my ohone to mango and it worked for 3 days until it randomly rebooted and got stuck at the htc screen, i tried flashing a ROM for OS 7004 and also tried retoring it through the zune software, it restarted my phone and for the next 3 hrs my phone was still on the HTC screen and zune did not throw any error and was still continuing a never ending restoration, pls pls pls help me , thanx in advance
nikhil90 said:
hey lostinbeta,
I had the same issue as u did, i updated my ohone to mango and it worked for 3 days until it randomly rebooted and got stuck at the htc screen, i tried flashing a ROM for OS 7004 and also tried retoring it through the zune software, it restarted my phone and for the next 3 hrs my phone was still on the HTC screen and zune did not throw any error and was still continuing a never ending restoration, pls pls pls help me , thanx in advance
Click to expand...
Click to collapse
I wish I could help, but I could never get my surround working again. I considered it hard bricked and went back to my captivate. I never called HTC about it though, so you can try to see if you can send it in for repair if its still under warranty. No guarantees they wont catch why it happened and refuse warranty service and charge you though.
Did you try to install RSPL/HSPL then install stock ROM?
tuankm said:
Did you try to install RSPL/HSPL then install stock ROM?
Click to expand...
Click to collapse
I did. It just hangs at the white HTC screen forever (well til the battery dies lol) the only thing i haven't tried was changing the sd card inside the phone, but that's because I don't have a spare one and if it was a big enough deal I could just trying sending it into warranty to see if they will fix it for free instead of buying a new card.
Edit: I should say that I did not install an HSPL, but I flashed the official signed stock rom without a hitch.
Fwiw, I have had this happen on one occasion on the original 7004 build. I was able to get it working again, but not before I reflashed. The best you can hope for is to return the device and get a warranty replacement if flashing didn't do the trick.
problems with being stuck at logo screen
Hello All,
I bought my surround used (only 3 months old) and a month later it re-booted several times and finally ended stuck on the logo screen. Tried different methods of reviving the phone listed on here.... called att about warranty, they wouldnt warranty the phone because they said it had 3 sim registered to it, they said good luck but we are not going to help you. called htc and they had me send it in, couple days later, got a call saying water damage and it would be 170US and shipping for the repair. I had them send it back because i wasnt going to spend anymore money on it.
3 months later...
I opened up the phone last night and removed the internal micro sd card, left the slot empty and did a hard reset. viola... it booted up. Now, i was limited because there was no (at least not very much) memory available for photos, apps, or anything else, but the phone worked for calling
Went to the local walmart and purchased a sandisk class4 16GB card for about 30US. Opened the phone back up and installed the sd card and did another hard reset. Phone booted and I checked the memory, around 14.xxGB free after format. I have made 2 updates from zune, installed several apps, texted, called and sync some zune data, setup my gmail acct and sync'd my contacts. Phone has been working great, only 2 days but I think HTC has put in a bad bunch of micro sd cards in these phones because many people have had the same problem.
I just wanted to share this in case anyone has had the same problem. I am lucky as I had the torx and small phillips head drivers to dis-assemble the device.
Hope this helps. -thejaxster
thejaxster said:
Hello All,
I bought my surround used (only 3 months old) and a month later it re-booted several times and finally ended stuck on the logo screen. Tried different methods of reviving the phone listed on here.... called att about warranty, they wouldnt warranty the phone because they said it had 3 sim registered to it, they said good luck but we are not going to help you. called htc and they had me send it in, couple days later, got a call saying water damage and it would be 170US and shipping for the repair. I had them send it back because i wasnt going to spend anymore money on it.
3 months later...
I opened up the phone last night and removed the internal micro sd card, left the slot empty and did a hard reset. viola... it booted up. Now, i was limited because there was no (at least not very much) memory available for photos, apps, or anything else, but the phone worked for calling
Went to the local walmart and purchased a sandisk class4 16GB card for about 30US. Opened the phone back up and installed the sd card and did another hard reset. Phone booted and I checked the memory, around 14.xxGB free after format. I have made 2 updates from zune, installed several apps, texted, called and sync some zune data, setup my gmail acct and sync'd my contacts. Phone has been working great, only 2 days but I think HTC has put in a bad bunch of micro sd cards in these phones because many people have had the same problem.
I just wanted to share this in case anyone has had the same problem. I am lucky as I had the torx and small phillips head drivers to dis-assemble the device.
Hope this helps. -thejaxster
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Good tip. How long did it take for you to take the phone apart in order to get to the microSD & then put it back together?