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I stupidly dropped a screwdriver onto my screen, and its made a really annoying dent on the screen, so i'm going to try to get a replacement MDA Pro (Im still within my 30 days of starting my contract).
Obviously i'm not covered for accidental damage, so i was thinking of nuking it somehow, if i disconnect it mid-flash, will that put it beyond repair (from t-mobiles pov) and will they send a replacement? (Can they tell that, that is the cause of the fault?)
Thanks!
Probably not going to get anyone on the board to help you commit fraud but if you're industrious you can probabl figure something out.
I dont see them going for it.
You try to get it exchanged as not working when there is a dent in the screen?
Come up with a better excuse for the dent?
Like throw the whole thing at the floor and say someone knocked it out of your hand? :twisted:
haha
twist the screen 360degrees does the trick :twisted: and is still under tmobile warrenty
I doubt you need to wreck it, there are so many imperfections. Does your camera show dead pixels (very highly likely it does) then that qualifies for exchange. Does the lid creak badly? Does the metal plate at the top sit properly? Is the keyboard slightly misaligned?
Look and ye shall find glitches. Almost guaranteed sorry to say.
joebongo said:
I doubt you need to wreck it, there are so many imperfections. Does your camera show dead pixels (very highly likely it does) then that qualifies for exchange. Does the lid creak badly? Does the metal plate at the top sit properly? Is the keyboard slightly misaligned?
Look and ye shall find glitches. Almost guaranteed sorry to say.
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Actually yeah, my camera has got loads, and my screen has got 2 dead pixel. Are you sure thats enough to get a replacement? I'm sure it'll look dodgy if i say that, and they decline it, then i call back a few days later and say 'oh no, it died!' lol
Am i right in thinking that i've got to do this within the first 30 days of my contract? (I didnt take out insurance) and im assuming ill get a brand new replacement, not a refurb?
Ohh and last thing, i read on t-mobile.com that they send out the replacement first, then ONCE you've recieved that, you then send out your phone, is that the same process here in the UK?
Thanks
its usually 28 days, not 30!
Unless it's an upgrade.... I was told 7 days, and that's what the paperwork says too.... and if it's a replacement, it'll be a refurb if they have one, otherwise new... least that's what it was last year....
Hmmm :/
Do they send the replacement before they receive yours?
I called T-Mob about a problem on mine which is outside the 7days, but well within the years warranty, they said I have two options...
1) Go to a T-Mobile store, where you can get a loan phone (an old nokia...) while yours is being repaired/replaced
2) They will send you a jiffy bag for pre-paid postage, post it off (no loan phone) and will replace/repair within 5 working days.
Don't know if this is the same if it's within your cancellation period....
Hmmm i'll probably take it to a store then.
If i DO decided to flash it, and pull the plug 1/2 way through, will they know for DEFINATE that it was due to me trying to flash it, and is it recoverable?
Thanks!
Pooper said:
Hmmm i'll probably take it to a store then.
If i DO decided to flash it, and pull the plug 1/2 way through, will they know for DEFINATE that it was due to me trying to flash it, and is it recoverable?
Thanks!
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Don't know if it always is recoverable, but I've recovered a BA and a UNI that mucked up during flashing
jmdrizen said:
Pooper said:
Hmmm i'll probably take it to a store then.
If i DO decided to flash it, and pull the plug 1/2 way through, will they know for DEFINATE that it was due to me trying to flash it, and is it recoverable?
Thanks!
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Click to collapse
Don't know if it always is recoverable, but I've recovered a BA and a UNI that mucked up during flashing
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Might try frying it. hmm might blow up the microwave though lol, or i might try attaching it to the mains.. hm although that's kinda. life threatening lol
Gah, such an annoying situation lol
Pooper said:
Might try frying it. hmm might blow up the microwave though lol, or i might try attaching it to the mains.. hm although that's kinda. life threatening lol
Gah, such an annoying situation lol
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dude do be careful when doing those since it would probably affect your microwave/house property warranty as well ...
That's a good point... is it worth risking it, just for a dent on a phone??
ok screw it, i have a plan:
Car battery + jump leads + MDA Pro = dead phone (at least, i hope!) lol
I Have done similar with a laptop months ago... I cut a usb cable in half and injected 15v (the power from the laptops actual charger) into the usb port fried the motherboad good and proper! and got a full replacement. hope this helps
You all do realise that this is *fraud*, carrying anything up to serious jailtime, we're discussing here? And that this is a medium where what you say is not only completely public, so accessible to (agents of) the people you're defrauding, but also permanently recorded to be used as evidence against you?
Furthermore, you do realise that defrauding HTC in this manner makes all the rest of our honest folk's devices that much more expensive?
Not to mention that if they refuse to honour your warranty, say because they know how to google, that you've gone from a fully functional PDA with a little dent to a doorstop.
just tell them that the dent was there when u got it, and didn't think to swap it straight away, act DUMB.
I got my G1 @ the end of January, and I have never dropped it or anything, there is not 1 scratch on it. The problem im having is with the space bar, when I press it, sometimes it doesnt register, and when it does it usually registers as I pressed it twice, and its getting annoying. I should be able to get a new 1 without having to pay right? Its under warranty(should b) and I have insurance(u still have to pay, idn y I have it), but I should be able to get a free new 1 with my warranty right?
You want get a NEW one...but you will get a use one.
yes you are something similar happend to my wife G1 called tmobile explain the problem and they send her a new one like in 3 days free shipping.
soloxp said:
You want get a NEW one...but you will get a use one.
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Im pretty sure they wont send me a used one, they still make the G1
Perrosky said:
yes you are something similar happend to my wife G1 called tmobile explain the problem and they send her a new one like in 3 days free shipping.
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Thanks, hopefully they will do the same for me
Okay, so lemme put my input on this...
I've been a T-Mo customer of 5 yrs, and have had 6 or 7 G1's since launch (creaky screen, bad WiFi MAC addresses, trackball stopped working). So i can tell you, that you will almost DEFINITELY get a used one, they typically don't ship new ones out if they have "reconditioned" ones in stock. You really won't notice the difference, honestly. But the first thing you MUST do, is reflash the original OS onto it, they will charge your account full price of the G1 if they find you have broken the software warranty by installing a rooted or other than official build on the device. So be prepared to do that.
flamingblue8z said:
Okay, so lemme put my input on this...
I've been a T-Mo customer of 5 yrs, and have had 6 or 7 G1's since launch (creaky screen, bad WiFi MAC addresses, trackball stopped working). So i can tell you, that you will almost DEFINITELY get a used one, they typically don't ship new ones out if they have "reconditioned" ones in stock. You really won't notice the difference, honestly. But the first thing you MUST do, is reflash the original OS onto it, they will charge your account full price of the G1 if they find you have broken the software warranty by installing a rooted or other than official build on the device. So be prepared to do that.
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[email protected] pretty gay if I get a used one, I kno I wont notice, but I like having things like my phone new, but yea I kno about flashing back the original rom etc
Think of it this way. Whatever the phone was exchanged for, they replaced. As well as any scratched/cracked plastic parts that may have been on the other phone. They do everything they can to make it LOOK new. But remember this, too, you'll have to keep your original back. And trust me, mine looks like crap, it's the original one i got on October 20th. With a phone I got in like, March. So it looks off with the colors. But there's not much that can be done about that, because they pretty much never send a new one out. And for the longest time, you couldn't even do exchanges on White or Black ones because they had NO stock to replace it with, simply because they were selling so many of them, they couldn't put any into the replacement pool, new or old. But I have a bronze, so I've never had to worry about that, there's tons of those to recirculate. But trust me, you won't notice any difference, any problems (like the creaky screen) that have had any kind of revision to the whole device, will be done already, so many parts will be new. Maybe the internals are the only old part, but you won't notice that either, because they're putting the same stuff in the ones released in October that they're putting in them now. You'll be good. Plus, they might have 1.5 already on the device when you get it, so you may be in a better spot than the rest of us.
Yeah, reconditioned/refurbished.
flamingblue8z said:
Think of it this way. Whatever the phone was exchanged for, they replaced. As well as any scratched/cracked plastic parts that may have been on the other phone. They do everything they can to make it LOOK new. But remember this, too, you'll have to keep your original back. And trust me, mine looks like crap, it's the original one i got on October 20th. With a phone I got in like, March. So it looks off with the colors. But there's not much that can be done about that, because they pretty much never send a new one out. And for the longest time, you couldn't even do exchanges on White or Black ones because they had NO stock to replace it with, simply because they were selling so many of them, they couldn't put any into the replacement pool, new or old. But I have a bronze, so I've never had to worry about that, there's tons of those to recirculate. But trust me, you won't notice any difference, any problems (like the creaky screen) that have had any kind of revision to the whole device, will be done already, so many parts will be new. Maybe the internals are the only old part, but you won't notice that either, because they're putting the same stuff in the ones released in October that they're putting in them now. You'll be good. Plus, they might have 1.5 already on the device when you get it, so you may be in a better spot than the rest of us.
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What do u mean id have to keep my original back? my whole phone has shield skinz so it wuld suck since I have 2 take it off and get a new 1, but idc bout the 1.5 since im usings Haykuros anyway
I dunno anything about that skin or anything (it took me a lot for me to get a rubber skin for my iPod), but yes, you keep YOUR original back that was shipped with the first G1 you bought, and they (for the 5 years I've been with T-Mobile) send you just the phone. No battery, no back cover, no SD card, no accessories. You get a little brown box with 2 foam inserts, and freely bouncing inside that is your replacement G1. You put all your original stuff into that G1, and put your original G1 into the box, slap the return label on top of the shipping label, put the tamper evident sticker over the part where the box opens, and take it to a UPS center. Or you could pay like, 10 bucks or whatever for UPS to pick it up (i coulda sworn back in 2004 they would come get it without you having to pay, but the world/economy has changed since 2004)
My USB went faulty and they sent me a replacment last month or so. I called Tmo about it and they conected me to a Blackberry rep. No idea why it was Blackberry rep that took care of me but whatever. He also even said he'll send me a new one. Sure enough 3 days later a new one showed up. It had the plastic screens on the lcd and back. When I pulled the plastic off the back, it wasnt rubbed or scratched from opening and closing the screen.
flamingblue8z said:
I dunno anything about that skin or anything (it took me a lot for me to get a rubber skin for my iPod), but yes, you keep YOUR original back that was shipped with the first G1 you bought, and they (for the 5 years I've been with T-Mobile) send you just the phone. No battery, no back cover, no SD card, no accessories. You get a little brown box with 2 foam inserts, and freely bouncing inside that is your replacement G1. You put all your original stuff into that G1, and put your original G1 into the box, slap the return label on top of the shipping label, put the tamper evident sticker over the part where the box opens, and take it to a UPS center. Or you could pay like, 10 bucks or whatever for UPS to pick it up (i coulda sworn back in 2004 they would come get it without you having to pay, but the world/economy has changed since 2004)
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Damn I guess things do change, when I had a Sidekick 2, my keyboard got messed up, so I called, they sent me a brand new 1 with everything, new sim card, a brand new unopened box, I put my old 1 in the pouch they gave me with the shipping label for it, and I left it outside for the mailman. Y cant we have that now?
Sistum Id said:
My USB went faulty and they sent me a replacment last month or so. I called Tmo about it and they conected me to a Blackberry rep. No idea why it was Blackberry rep that took care of me but whatever. He also even said he'll send me a new one. Sure enough 3 days later a new one showed up. It had the plastic screens on the lcd and back. When I pulled the plastic off the back, it wasnt rubbed or scratched from opening and closing the screen.
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Mayb I gotta ask 4 a Blackberry rep then?
Actually it doesn't matter either way who u ask for... the PDA Group of support is officially the WinMo/BlackBerry/Android reps now... they do not have a SPECIFIC place in support for the G1. Sometimes they'll say G1, but trust me, i have the direct 877 number... Try it urself, 877-816-8601. Little did the rep realize that gave that number to me, it puts you in FRONT of any que on the phones. So you get to a rep in under 3 minutes. =) Shh, i didn't give that out though. At any rate, things have changed in years, and the Sidekick II (had one of them, and a 3, and an MDA, Wing, and now have SK 2008, SK Slide, WebConnect AND a G1) was a completely self-contained, sealed device like the iPhone. All you did was slide a SIM card in under the bumper and everything else was for T-Mobile to fix if something went bad. Which was rare on the SKII (mine never had a problem over a yr period)
flamingblue8z said:
Actually it doesn't matter either way who u ask for... the PDA Group of support is officially the WinMo/BlackBerry/Android reps now... they do not have a SPECIFIC place in support for the G1. Sometimes they'll say G1, but trust me, i have the direct 877 number... Try it urself, 877-816-8601. Little did the rep realize that gave that number to me, it puts you in FRONT of any que on the phones. So you get to a rep in under 3 minutes. =) Shh, i didn't give that out though. At any rate, things have changed in years, and the Sidekick II (had one of them, and a 3, and an MDA, Wing, and now have SK 2008, SK Slide, WebConnect AND a G1) was a completely self-contained, sealed device like the iPhone. All you did was slide a SIM card in under the bumper and everything else was for T-Mobile to fix if something went bad. Which was rare on the SKII (mine never had a problem over a yr period)
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Ahaha thanks 4 [email protected] number, and yea I owned 2 Sidekick IIs(1 replacement), 2 Sidekick 3s(friend gave me 1, and I bought 1), a Wing, and now G1, and I love my G1 the most, the Sidekicks kinda got old for me, and every1 around me started gettin them so I had to change [email protected]
just gonna throw this out there, if you make a big enough deal and blabber on about your loyalty to them as a customer they will eventually send you a "full kit" just to shut you up(i know it i did it once) that way you will be recieving a brand new phone straight out of the box no one has ever touched anything on it.
Well THAT is interesting. I go on and on for 10 mins about how loyal of a customer I am and they've NEVER sent me a full kit. Damn. I even told them the back to my G1 isn't staying on as easily anymore and they told me I'll have to BUY one... Right.
i've been with t-mobile for 7 or 8 years and been with AT&T for 3
so i got the dreaded dust under my lcd screen even with a screen protector on. i went to a sprint service center and they tried to clean it out and couldn't get all of it. they said they have seen many hero's with this issue and of course it is well known on the net. sprint says htc is working on a fix? so my question to them was, when they fix it will they repair our hero's or will we get another phone? sprint claims they will notify owners when the fix is ready. i have no idea what this means but they are very aware of it! bottom line is it is a manufacturer and sprint defect and im getting a new hero shipped out to me in a few days. where or not this one gets dust is yet to be seen but im very unhappy right now!
ive gone through 4 defective brand new sprint phones in 6 months. i love the hero but if my replacement gets dust im selling it for another device.
any of you guys have this issue yet?
I have it in my Hero as well. I bought at release, and the problem really escalated in late December. Now there is a huge explosion shaped area of dust coming from the bottom left corner of my screen. I'd show a picture if i had a camera other than my phone.
Issue is widly known, but I thought they already had a fix for this. Wasn't hardware version 2 a fixed model? Seems like they put something in between the phone body and screen. Maybe I am thinking about my old Storm, but I thought this had been fixed in all new models.
fixxxer2008 said:
so i got the dreaded dust under my lcd screen even with a screen protector on. i went to a sprint service center and they tried to clean it out and couldn't get all of it. they said they have seen many hero's with this issue and of course it is well known on the net. sprint says htc is working on a fix? so my question to them was, when they fix it will they repair our hero's or will we get another phone? sprint claims they will notify owners when the fix is ready. i have no idea what this means but they are very aware of it! bottom line is it is a manufacturer and sprint defect and im getting a new hero shipped out to me in a few days. where or not this one gets dust is yet to be seen but im very unhappy right now!
ive gone through 4 defective brand new sprint phones in 6 months. i love the hero but if my replacement gets dust im selling it for another device.
any of you guys have this issue yet?
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i have dust im dealing with it man. its annoying but im sucking it up cause i love my hero well until i get the wimax that sprint is suppose to release then its gone lol
kramboid said:
I have it in my Hero as well. I bought at release, and the problem really escalated in late December. Now there is a huge explosion shaped area of dust coming from the bottom left corner of my screen. I'd show a picture if i had a camera other than my phone.
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call sprint for a replacement, they will do it for you. from what the tech told me, htc is working on another hero device that will be the replacement for our defective ones. they think we will all get a free upgrade as long as we can proove we have a dusty phone.
Kcarpenter said:
Issue is widly known, but I thought they already had a fix for this. Wasn't hardware version 2 a fixed model? Seems like they put something in between the phone body and screen. Maybe I am thinking about my old Storm, but I thought this had been fixed in all new models.
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there is no current fix for the hero, htc is 'working on it". it must be a defective seal on the lcd.
fixxxer2008 said:
call sprint for a replacement, they will do it for you. from what the tech told me, htc is working on another hero device that will be the replacement for our defective ones. they think we will all get a free upgrade as long as we can proove we have a dusty phone.
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The tech is wrong.. He was just trying to get you out of the store..
No company is ever going to give free upgrades when the complaint about the phone is a little dust under the screen ...............................................................................
Think about what you just said..
Its stupid to put any phone in your pocket,(ie Blackberry trackballs etc) and that issue is a direct result of a condition you have personally put your phone in..
Neither sprint, nor HTC is responsible for shoddy electronic upkeep.
mine has dust on the left botton corner too.. it's a revision 2 model...
azyouthinkeyeiz said:
Its stupid to put any phone in your pocket
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Umm, im gonna have to go ahead and disagree with that statement right there lol. Phones can go in pockets, and the dust IS a design flaw. BUT on the other hand, I just took it apart and clean it up when it happened to me, and it has looked brand new ever since
azyouthinkeyeiz said:
The tech is wrong.. He was just trying to get you out of the store..
No company is ever going to give free upgrades when the complaint about the phone is a little dust under the screen ...............................................................................
Think about what you just said..
Its stupid to put any phone in your pocket,(ie Blackberry trackballs etc) and that issue is a direct result of a condition you have personally put your phone in..
Neither sprint, nor HTC is responsible for shoddy electronic upkeep.
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what the hell are you talking about? it is a defect and they will fix it. it has nothing to do with how you carry it. think before you talk!
if it 'wasn't an issue they wouldn't replace it, would they!
fixxxer2008 said:
? it is a defect and they will fix it.
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It's a defect??
So an issue that 1/1,000,000 Hero's has is a defect? Just because something is "widespread on the internet" doesn't mean its a defect. Just because 25 people have an issue doesn't mean its a defect. That 25 people is only a small small fraction of the entire market..
Just because it happened to you, doesn't make it important. If you took the same care of your cell phone, that you do with everything else you own, you wouldn't be in this predicament..
Get rid of your sense of entitlement, and think before you talk...
http://community.sprint.com/baw/thread/23679?start=0&tstart=0&reqsorting=dec
that's how big this issue is, i cannot believe they cannot fix this or do a recall. i may have no choice but to buy a different phone.
azyouthinkeyeiz said:
It's a defect??
So an issue that 1/1,000,000 Hero's has is a defect? Just because something is "widespread on the internet" doesn't mean its a defect. Just because 25 people have an issue doesn't mean its a defect. That 25 people is only a small small fraction of the entire market..
Just because it happened to you, doesn't make it important. If you took the same care of your cell phone, that you do with everything else you own, you wouldn't be in this predicament..
Get rid of your sense of entitlement, and think before you talk...
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i don't care if i get banned but your an ass, read the link i posted, this is a well known issue. wait till you get the dust and see how annoying it is to pay $500 for a 'quality" phone and be told to just deal with it.
do us a favor and don't respond, your posts are stupider by the minute.
Its funny...
I don't have dust... And I take care of my phone....
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\rant
At the risk of feeding the troll I just want to say the following:
I just returned a phone I'd had for 2 weeks due to the dust under the LCD screen issue. I can assure you quite thoroughly that I took care of the phone. The people at Sprint knew about the issue and replaced it with no problems.
1. I don't now, nor have I ever carried my phone in my pocket.
2. The phone has a case, with belt clip. I carry it there.
3. I had a screen protector on the phone.
4. The dust appeared after the 3rd day.
5. I lint-free cloth cleaned my screen each evening.
Just because you were one of the lucky ones who got the phone without issues doesn't automatically mean that you're the only one who knows how to take care of your phone. People who spend 500-600.00 on a phone generally take REALLY good care of them.
azyouthinkeyeiz said:
Its funny...
I don't have dust... And I take care of my phone....
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\rant
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your a troll, so yeah the hundreds of people with dust treat their phones like ****?..... please!
not to sound like a troll, but here's my story
i take EXCELLENT care of my phone, like its almost sad how much i love this phone and don't want anything to happen to it. everytime after i use it i wipe it off, wash my hands before handling, i put it in a ziploc bag anytime there may be moisture around.... the list goes on
my girlfriend on the other hand... she has a with google hero and her phone rolls around in her purse all day, one night she lost it and i found it under a couch cushion, she's dropped it (she has one of those bodyglove cases on it) and it came apart into about 6 pieces, three times that i know of, dropped it in spaghetti, the list goes on and on and on....
she doesn't take care of it at all,
but yet i have dust under my screen and she doesn't.
it's not about who takes better care of the device, it's about who gets what device to begin with. imo.
i had dust under my screen and my buttons (end call/ power and call) had the metal flaking off really bad
i brought it to the sprint store that had the service center and they gave me basically brand new housing for free. they replaced the whole front so my trackball is clear and it looks brand new
all for free!
Leukay said:
Umm, im gonna have to go ahead and disagree with that statement right there lol. Phones can go in pockets, and the dust IS a design flaw. BUT on the other hand, I just took it apart and clean it up when it happened to me, and it has looked brand new ever since
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Did you remove the screen too, or how did you go about it?
daveydave said:
Did you remove the screen too, or how did you go about it?
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i wouldn't try it, id go to a repair center.
Just noticed it today after a ride in the car. The only thing I can think of is magnets.. it was near my blackberry holster but there's no way that should cause this. It doesn't look too bad in the pictures.. much more noticeable in real life unfortunately.
Bottom right corner of the screen.
wow sorry. was the N1 with any holster? or just unprotected totally
N1 was naked. But, it was the back of the phone against the holster, not the front. The phone, and the touch screen surface, both still mint, looks like the day it came out of the box minus a few fingerprints!
enkoopa said:
N1 was naked. But, it was the back of the phone against the holster, not the front. The phone, and the touch screen surface, both still mint, looks like the day it came out of the box minus a few fingerprints!
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Warranty swap.
i also have a blackberry like you but i never used holster for any phone. also, i never really trusted blackberry covers with all the magnetic stuff, can't be good for electronics at all...
Sorry, to be more clear, my blackberry was in it's holster.. work phone.
Yeah, how is HTC's warranty? Will they send a device in advance so I don't go without the phone? If not, might wait a few weeks.. still just LOVING the hell out of this phone, it's incredible.
I'm sorry that sux. I keep my n1 in the neo pouch... I also still love my phone after 2 months.. just awesome.
enkoopa said:
Sorry, to be more clear, my blackberry was in it's holster.. work phone.
Yeah, how is HTC's warranty? Will they send a device in advance so I don't go without the phone? If not, might wait a few weeks.. still just LOVING the hell out of this phone, it's incredible.
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You're not rooted are you? As long as your bootloader is still locked, the warranty is great. Just call HTC and they'll give you further directions. Since you've had your phone less than 14 days, they will send out a swap in advance and then you'd send back the defective phone. You'll just have to give them a credit card number so they can put a hold for the amount of a new phone until you return the defective unit.
Nope, not rooted. That's awesome, I might call them then... although how do they ship to canada?
enkoopa said:
Nope, not rooted. That's awesome, I might call them then... although how do they ship to canada?
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I'm sure they'll be able to answer that... They sell the phone to Roger's users, so I don't see why it would be an issue. They'll probably ship the same way your phone was originally sent.
Yeah, hopefully it's DHL I guess. I'll give them a call.
I just dropped my phone and the hinge flew open. On the side near the power button, the joint pulled away and now the phone doesn't slide correctly since the hinge is dislocated. Can I fix it myself? It doesn't seem to have broken anything, just pulled out of socket or something. I'm not really sure how the hinge was connected in the first place so I don't know whether it just needs to be pushed back in or what. I attached some pictures of it too.
Based on that first photo it appears that you sheared a pin off somehow - the one that the main crossbar hooks onto. If that's the case, I don't know how you'd easily repair it.
Ooowwcchh....!
Well I have insurance with t-mobile, but I'm rooted running CM6.1 so I don't want to try to get it replaced and get screwed over. Any advice for that?
mcs6 said:
Well I have insurance with t-mobile, but I'm rooted running CM6.1 so I don't want to try to get it replaced and get screwed over. Any advice for that?
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Talk to Customer Service (dial 611) and tell them the hinge came apart (I wouldnt mention dropping it unless its obvious that its been dropped) and they'll offer to send you a new one. If they wont send you a new one (which would surprise me, they're pretty good about stuff like that, especially known issues like the hinge) then you'll need to make a claim on your insurance. If they send you a new one without making an insurance claim then you can wait until you get your new one, make a back up, and then return your phone to stock/unroot before you send it back. There are threads here explaining how to do that. I've never made a claim through my insurance with TMobile, so I'm not entirely sure how that works. You might have to unroot/return to stock before you take it to the store. If you can call your insurance and make a claim then it might work the same way and you can wait until they send the new one.
Edit: After looking at the pictures, it doesnt look like there's obvious damage, so you should be home free on not admitting its been dropped.
I just threw up a little.
sent from my V I S I O N.
70% of the dummy g2s in stores look like that, it scared me away at first when I was looking at buying a g2
mcs6 said:
I just dropped my phone and the hinge flew open. On the side near the power button, the joint pulled away and now the phone doesn't slide correctly since the hinge is dislocated. Can I fix it myself? It doesn't seem to have broken anything, just pulled out of socket or something. I'm not really sure how the hinge was connected in the first place so I don't know whether it just needs to be pushed back in or what. I attached some pictures of it too.
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Posting pictures of it won't help you. You need to take it apart and reinstall the hinge. If it broke a pin or something, find something to replace it, then reassemble. Don't listen to anybody who says you can't fix it... EVERYTHING can be fixed. Especially simple/stupid mechanical things.
Looks like you broke it in the spring box, heres a pic of it from the inside, there are guides on tearing apart your G2 but I dont know how that will affect the insurance, if you have to return it under insurance and your worried about being rooted there are guides to unroot the phone.
Yeah, it seems like it's definitely worth it just to unroot and return it like I never rooted it to begin with. Tearing it apart is sketchy and I don't know how successful I'd be in the first place, I'd probably just screw it up more.
So I'm assuming this is the go-to guide for unrooting: http://theunlockr.com/2010/12/01/how-to-unroot-the-t-mobile-g2-htc-vision/
Anyone have any experience with this?
Thanks guys for all the input
mcs6 said:
Yeah, it seems like it's definitely worth it just to unroot and return it like I never rooted it to begin with. Tearing it apart is sketchy and I don't know how successful I'd be in the first place, I'd probably just screw it up more.
So I'm assuming this is the go-to guide for unrooting: http://theunlockr.com/2010/12/01/how-to-unroot-the-t-mobile-g2-htc-vision/
Anyone have any experience with this?
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Note that your warranty doesn't cover this type of damage.
Why wouldn't it? Are you saying that because I dropped it or because it's physical damage regardless?
Also, does anyone know what the deductable is for getting it replaced if I go the insurance route?
mcs6 said:
Why wouldn't it? Are you saying that because I dropped it or because it's physical damage regardless?
Also, does anyone know what the deductable is for getting it replaced if I go the insurance route?
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Warranty only covers DEFECTS. It doesn't cover things that you cause. You dropped it, thereby causing the physical damage, you therefore have no warranty. Its all gone. None left.
insurance deductible is $130. better off calling tmo and just saying you have a loose hinge, since it's a known issue, they'll replace it. Don't say it's popped out.
Woops don't know what happend to the pic I posted but here it is again:
that looks awful to try to fix...I was watching the video that someone made about taking the hinge apart and it looked really intense. How would I got about even finding a new pin/spring or whatever?
I wouldn't mention anything about dropping it and just say it has a loose hinge, worse comes to worse blame it on the shipping and an already loose hinge.
SuperDave81 said:
insurance deductible is $130. better off calling tmo and just saying you have a loose hinge, since it's a known issue, they'll replace it. Don't say it's popped out.
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they wont replace it... at least they did not to me... they went on and on that is the way the hinge was designed and crap like that...
i think you are better off if you just pay the 130 deductible, and just report the phone lost and a new phone will be on its way next business day.
dhkr123 said:
Note that your warranty doesn't cover this type of damage.
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Not necessarily true.
As long as there is no evidence that the device has been dropped/abused/dunked into a bucket of water T-Mobile might try to protest but ultimately this can be deemed as a defective device.
You pay for insurance. Its a disaster clause too. Not a warrentee. You could brick your phone and tell them about it and they will replace it. Its the point of insurance. Warrentee is different. Keep in mind, you pay 130 deductable to replace a phone. Don't worry about cm6. They are also not allowed to assume you will root your new phone either. So even if they boot to a cm6 logo they still have to replace your phone since you pay for insurance and the deductible.
Sent from my HTC Vision using XDA App
Edit: I was damn tired when I wrote this. Dunno how much sense it makes..