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Anyone else having a problem with the white paint chipping off the white EVO?
I noticed around the edges of the rear frame the paint is starting to come off revealing the red plastic underneath. I called several Sprint stores none of them carry the actual white parts for the EVO, One tech suggested I buy the parts on ebay and install them myself, Another tech wanted to charge me $35 just to look at the phone and then decide whether or not to file a warranty claim for the EVO.
Does any of this sound right? I have only been with Sprint for a few months.
Bargsbeer said:
Anyone else having a problem with the white paint chipping off the white EVO?
I noticed around the edges of the rear frame the paint is starting to come off revealing the red plastic underneath. I called several Sprint stores none of them carry the actual white parts for the EVO, One tech suggested I buy the parts on ebay and install them myself, Another tech wanted to charge me $35 just to look at the phone and then decide whether or not to file a warranty claim for the EVO.
Does any of this sound right? I have only been with Sprint for a few months.
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going to a sprint tech center is a horrid experience. your almost better fixing it yourself or selling the phone and getting another one.
fixxxer2008 said:
going to a sprint tech center is a horrid experience. your almost better fixing it yourself or selling the phone and getting another one.
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I don't want to get rid of it, I really like the white EVO. Do you think I would have better luck dialing *2 and talking to customer care and see if they will swap out the phone?
Bargsbeer said:
I don't want to get rid of it, I really like the white EVO. Do you think I would have better luck dialing *2 and talking to customer care and see if they will swap out the phone?
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yeah i would.
Bargsbeer said:
Anyone else having a problem with the white paint chipping off the white EVO?
I noticed around the edges of the rear frame the paint is starting to come off revealing the red plastic underneath. I called several Sprint stores none of them carry the actual white parts for the EVO, One tech suggested I buy the parts on ebay and install them myself, Another tech wanted to charge me $35 just to look at the phone and then decide whether or not to file a warranty claim for the EVO.
Does any of this sound right? I have only been with Sprint for a few months.
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Click to collapse
Take it back to BestBuy... Lol
I would just pull the back off the phone and repaint it. You could actually paint it any color you want. I'm actually going to paint my otterbox so the wife and I can tell the difference between our phones(we both have EVO's with the same style otterbox.
Sent from my totally awesome EVOPC36100
A store once told me to go buy a stylus for my Treo at Radio Shack when mine broke.
I called Executive Escalations and explained the situation, had a stylus overnight and as far as I was told the store was reprimanded.
Don't take their BS.
bigredgman said:
I would just pull the back off the phone and repaint it. You could actually paint it any color you want. I'm actually going to paint my otterbox so the wife and I can tell the difference between our phones(we both have EVO's with the same style otterbox.
Sent from my totally awesome EVOPC36100
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Click to collapse
I watched a video on Youtube the rear housing panel is only 5 screws and it comes right out, I'm thinking some touch up paint......
aph said:
A store once told me to go buy a stylus for my Treo at Radio Shack when mine broke.
I called Executive Escalations and explained the situation, had a stylus overnight and as far as I was told the store was reprimanded.
Don't take their BS.
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Click to collapse
I'm trying to be a nice guy, I don't want to escalate anything if I don't have to, I will if it's necessary. So far it seems the Sprint at the stores are not even prepared for working on the white EVO, They don't even carry the parts....
I've had nothing but good experiences with the sprint repair centres. Took my phone in last week cause the speaker sounded bad, they replaced the whole back half of the phone, free, no questions asked in about 10 minutes, they didn't even mention the fact my phone said "freshhh" when it booted up lol.
I brought my microUSB cable in as well because the end bent and it stopped charging the phone. I figured its my fault, they'll sell me a new one but he just grabbed me a new one and off I went, great experience.
This week my GPS stopped working so back I went, they looked at it and ordered me a new phone, again no questions asked, no charge.
So I would say go to a different sprint store. Everyone complains about Sprints customer service but I've had nothing but good experience.
creyc said:
I've had nothing but good experiences with the sprint repair centres. Took my phone in last week cause the speaker sounded bad, they replaced the whole back half of the phone, free, no questions asked in about 10 minutes, they didn't even mention the fact my phone said "freshhh" when it booted up lol.
I brought my microUSB cable in as well because the end bent and it stopped charging the phone. I figured its my fault, they'll sell me a new one but he just grabbed me a new one and off I went, great experience.
This week my GPS stopped working so back I went, they looked at it and ordered me a new phone, again no questions asked, no charge.
So I would say go to a different sprint store. Everyone complains about Sprints customer service but I've had nothing but good experience.
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I don't think it so much a customer service issue, As it's just that they are not
prepared to repair the White EVO. I only have a handful of Sprint Stores in my area, So far everyone I have talked to has not been much help. The last thing I want to is drive even farther to get the same answer.
i have the white evo and the paint chips and its orange. its annoying =(
Ummmm ummmm yea.....i don't know what to tell you...I'm confused by this thread and its meaning for creation. You probably are upset but I would suggest painting it yourself maybe?
Sent from my PC36100 using XDA App using Swype and Warm 2.2 RLS3
Id like to see some finished results of the battery cover and the piece underneath the front benzel painted some different colors before i go doing my own. I own a black evo so I don't even know if painting would even be an option. Still, I'd like to see.
Sprint stores don't have stock for any white parts yet, so there's nothing that can be done. Though, even if there were parts, paint is considered cosmetic damage, and not covered. You also have to remember that stores are JUST getting stock of the white EVOs, for sale in a few days. Many have never even SEEN a white one in person.
That being said, as much as I love the look of the white, I've seen the paint chipping too often to get one. Sad.
haha.. i traded out my white evo for a black one for this reason
jdh10475 said:
Take it back to BestBuy... Lol
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How is wat u said funny
Sent from my PC36100 using XDA App
Well, I finally got Sprint to do an express replacement (send me a new/refurb phone over the mail and I return them mine) after hours of explaining to them that dirt under the glass is not accidental damage and should be covered by my TEP. I tried going to the local store here and they swapped my screen with one that was all scratched and horribly nicked on the edges. I just stared back at the store rep and didn't say a word... which prompted him to say "well, there's no dirt under the glass now." Anyways, they put my old display back (4 hours of my life wasted).
Now, there is a 2 week backorder for these replacements due to a shortage on these phones (Still?! Does HTC/Sprint not like money?!). Apparently, this is advantageous to me as I'll most likely be getting a new unit, rather than a refurbished one (according to the phone rep).
Now, I had asked the rep if he could get me a white EVO instead, and he said he'd make a note of it. However, the SKU for the replacement is ending in K1, which I believe is black (since the white one ends in WT). Can anyone confirm this?
Also, anything I can say to convince them to get me a white one? I tried telling them that my current EVO is white, but they can obviously check. Anything else?!
Thanks in advance...
When I called assurion for replacement I was asked what color I wanted.
Sent from my PC36100 using XDA App
Do you have TEP? Why did you call Assurion and not Sprint? I just for my "your replacement is being processed e-mail". Do you think I can still call them?
Well, just got off the phone with Asurion and they said that my replacement was done through Sprint internally since there was no deductible to be paid. Asurion only handles those claims requiring a deductible.
I guess I might be stuck with a black one.
At least, the rep again today confirmed that due to low availability, the phone was going to be brand new.
I guess I can always get an OEM back cover on eBay for $60. :/
I actually tried this and sprint said that they cant do that because the white evo is only acquirable through best buy.
kenfly said:
I actually tried this and sprint said that they cant do that because the white evo is only acquirable through best buy.
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Not true. Initially when the white EVO was released it was exclusive to Best Buy. Today you can purchase either color at Sprint stores as well as Best buy, etc.
From my experience, each different color phone has it's own individual SKU and therefore sprint replaces your device with the exact same model and SKU. Technically it is still the same phone but it takes a manager\supervisor to over-ride the system in order to swap to a different color phone. Sprint's system automatically orders the exact same SKU therefore regular sprint employees must get an approval from a m anager or supervisor in order to change the SKU.
It can be done but you will have to persuade them to do it. Since your phone has a warranty issue i wouldn't waste an insurance claim in order to get a different color phone but that's your choice. The only other suggestion I can make is to search craigslist for people wanting to trade their EVO's for the opposite color. There are many people out there who will do even swaps for the opposite color EVO. But only do swaps inside a corporate Sprint store so that you can verify the phone you are trading for has a good esn and can be activated on Sprint. You will also need an "extra" spare unactivated Sprint phone to make the esn swapping much easier... trust me on this.
tx_dbs_tx said:
Not true. Initially when the white EVO was released it was exclusive to Best Buy. Today you can purchase either color at Sprint stores as well as Best buy, etc.
From my experience, each different color phone has it's own individual SKU and therefore sprint replaces your device with the exact same model and SKU. Technically it is still the same phone but it takes a manager\supervisor to over-ride the system in order to swap to a different color phone. Sprint's system automatically orders the exact same SKU therefore regular sprint employees must get an approval from a m anager or supervisor in order to change the SKU.
It can be done but you will have to persuade them to do it. Since your phone has a warranty issue i wouldn't waste an insurance claim in order to get a different color phone but that's your choice. The only other suggestion I can make is to search craigslist for people wanting to trade their EVO's for the opposite color. There are many people out there who will do even swaps for the opposite color EVO. But only do swaps inside a corporate Sprint store so that you can verify the phone you are trading for has a good esn and can be activated on Sprint. You will also need an "extra" spare unactivated Sprint phone to make the esn swapping much easier... trust me on this.
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I remember seeing the white EVO in Sprint stores as well.
I decided to just stick with the black after all. The white does look better, but I feel it'll just get dirty quicker and it'll also make me and my girlfriend annoyed at having to make sure which is which.
I can always change the backing with an OEM kit from eBay for $59.99.
Thanks again for your help!
Good luck with the new phone....
Good luck with the new phone. I went through 3 refurbs phones before I started contacting the executive offices demanding a new one. The real let down was I got the brand new in box phone today and what do you know? Light leakage around the gasket and a pin size dot next to the home button where light comes through
The white one feels a bit cheaper. The battery cover is very thin plastic (aka it bends with little pressure) and gets super slippery. Just buy a white case (which I had to do for my already white Evo).
dont get me wrong i LOVE my evo. its just a few problems that make me go INSANE most of the time.
to start off my lock/unlock button is on the fritz. I can unlock the screen no problem but when i try and lock it, it DOESN'T work. i have to wait till the screen idles out to go to sleep. gets on my nerves.
another issue is how every charger i get for my evo is crap. in order for me to charge my evo the usb charger/wire has to be in a cretin position in order to charge. this is my biggest issue by far.
lastly is the issue of the white evo. i have the best buy white evo and the paint always chips away and turns ORANGE. where the charger port is and even the headphone jack is the white paint is chipped away and orange just from nonstop plugging wires in and out of it.
does anyone else have any of these issues ?
Warrior 3000 said:
dont get me wrong i LOVE my evo. its just a few problems that make me go INSANE most of the time.
to start off my lock/unlock button is on the fritz. I can unlock the screen no problem but when i try and lock it, it DOESN'T work. i have to wait till the screen idles out to go to sleep. gets on my nerves.
another issue is how every charger i get for my evo is crap. in order for me to charge my evo the usb charger/wire has to be in a cretin position in order to charge. this is my biggest issue by far.
lastly is the issue of the white evo. i have the best buy white evo and the paint always chips away and turns ORANGE. where the charger port is and even the headphone jack is the white paint is chipped away and orange just from nonstop plugging wires in and out of it.
does anyone else have any of these issues ?
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Click to collapse
I don't have any of these issues, nor do I have a white evo, so no paint problems, but I did have a couple of case cracks and dust under my screen. I took it into a Sprint store, and they happily replaced the screen and pertinent body parts. It took about 15 minutes and cost $0. Perhaps, this is the solution to your problems. Good luck.
I use a Blackberry Charger and the cord is super long,, i was annoyed with the stock 1 foot cord!! lol but ya ive been using it the day i bought my evo and not had any problems! give it a shot..
+1, why not return it to stock (unroot it if it's rooted) and take it in? They'll try a wipe on it at least and most likely just replace it if the usb is busted.
Sent from my hand.
I'm sorry... I'm not sure what "the cretin position" means. I can tell you that I don't have any issues with the charger that came with my phone, the charger that came with my headset, a USB cable in my computer, my car charger or the cheap Chinese charger that came with my extra batteries. It sounds to me like you need a replacement phone, friend.
well this is my 2nd evo from sprint. my 1st evo i dropped and the entire screen cracked. i took it to sprint and they gave me a replacment but it was 40 bucks. how come i always hear people saying they get a replacment for free.
Warrior 3000 said:
well this is my 2nd evo from sprint. my 1st evo i dropped and the entire screen cracked. i took it to sprint and they gave me a replacment but it was 40 bucks. how come i always hear people saying they get a replacment for free.
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Click to collapse
How long ago did you drop your phone? They initiated a new policy a couple of months ago... Late October I think..
Anyway, if you have TEP, you can go into Sprint and get things fixed or replaced at no charge (not water damage..that is insurance). If you don't have TEP, it is supposed to cost $35.
I did this earlier this week...
im pretty sure i have TEP. i think i pay like 7 bucks a month for it or something, is there a way i can check ?
Log into your account on the Sprint site. While you are there, read about the repair service and details. You want to make sure that you go to a "repair" center store. I am reading on this site that Sprint is changing policy again..not sure what that means, but you might want to jump on this before they do... if they do.
"repair" center store?!?!?
wtf, i have never heard of such a thing haha.
check the Sprint site for repairs and they will tell you where you can go.... It seems that the corporate stores can do repairs and "some" not all of the third party vendors can do them. It is worth checking. If you do a store locator search, the stores will show up with repair as a service (or not...)
odd the one i went to was a repair center.
it was odd the guy made me pay 35 bucks CASH ONLY when it was done. i never got a recipt or anything. i think he pocketed my money lol
Warrior 3000 said:
odd the one i went to was a repair center.
it was odd the guy made me pay 35 bucks CASH ONLY when it was done. i never got a recipt or anything. i think he pocketed my money lol
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Hey, guy. Wanna buy a watch?
Warrior 3000 said:
well this is my 2nd evo from sprint. my 1st evo i dropped and the entire screen cracked. i took it to sprint and they gave me a replacment but it was 40 bucks. how come i always hear people saying they get a replacment for free.
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ok... you dropped your phone and broke the screen .. right?
well that is not warranted... that is damage due to user. phone warranty should be voided by that. but..
since you have TEP... it should have cost you $100... to get replacement phone. refurbished maybe. and wait till you get the phone in mail.
they did you a favor.. and repaired it for $35.... right there as you waited.
Now.. you can also take your phone in.. to get your power button repaired... that should be warrantied... unless it was damaged due to the drop!
I live in NYC..
April 10: Amazon advertises release date of Gold Platinum color as April 27th - "want it the day it comes out? select 2 shipping with prime" - that was a lie. People ordering from AT&T got their Gold Platinum 3 weeks earlier. I ordered on 2 year contract and waited with a broken phone for this thing to arrive.
April 27: "Made in Korea" phone arrives, pink tinted screen.
April 28: Paid $1000 for an off contract replacement to be 1-day shipped, refunded when i swap
April 29: "Made in Korea" phone arrives, less pink but still not white whites, with a dead pixel (always green)
April 30: Order a second replacement. Return original phone.
May 1: "Made in Korea" phone arrives, another pink tinted screen.
Today: Called Samsung support: "yeah don't order from amazon." - called AT&T support "yeah dont order from amazon" - they told me i can buy it in person. Called AT&T store in the Queens Center mall and they said they have 2 64GBs in stock MADE IN CHINA. Called AT&T to confirm I can upgrade. They said yes, the manager at the store can cancel the old 2 year upgrade. So I get on the bus, 1 hour to the mall.
Manager at the store: "Customer service cant do this because you used your upgrade a few days ago "
Customer service: "Manager at the store can do this, we cant"
I put them on the phone with each other and spoke to supervisor: "ok no one can do this, your line isn't eligible."
I call Amazon: "ok we will try to get that cancellation on the contract order we see the phone is in the mail" "oh wait never mind we can't"
As I leave trying to order it over the phone full price, the AT&T dude says "oh you have like 4 more lines you can use the Next upgrade on for this line with no changes. just ask them to use one of those and sell you a phone" - dude. I can do that? HALF A DOZEN AT&T AGENTS IN THE STORE, HALF A DOZEN CUSTOMER SERVICE AGENTS ON THE PHONE, AND THIS FIRST GUY TO REALIZE THE STUPID-EASY FIX.
I go back in.
"we don't have any left in stock."
Facepalm. Double facepalm. Double facepalm and headdesk and chin to sharp furniture Edge (get it?)
kill me. and DON'T order your phone from amazon
Coloured pixel is not a dead pixel. It's just stuck. You can run a colour pattern to unstuck it!
Elisha said:
Coloured pixel is not a dead pixel. It's just stuck. You can run a colour pattern to unstuck it!
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Click to collapse
That's doubtful but i'll look into it, regardless, i'm not dealing with this:
theartialmartist said:
That's doubtful but i'll look into it, regardless, i'm not dealing with this:
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Click to collapse
It might not be a dead or stuck pixel, but actually a dead subpixel. Where one specific subpixel represents one of the primary colors or however the display defines them.
Try cycling through a bunch of colors and see if it at any point the pixel just goes black, if so it's a dead subpixel. If not then it's probably a stuck one.
Received replacement from AT&T. DEVASTATED TO SEE "MADE IN KOREA" on the box. Screen is more pink than the ones I got from amazon. Pic below.
1 more replacement, then I'm done with Samsung forever and getting a G4.
Man... that really sucks...
Are you sure that someone that hates you didn't make a voodoo doll lol?
Sent from my Samsung Galaxy Tab Pro 10.1
theartialmartist said:
Received replacement from AT&T. DEVASTATED TO SEE "MADE IN KOREA" on the box. Screen is more pink than the ones I got from amazon. Pic below.
1 more replacement, then I'm done with Samsung forever and getting a G4.
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Click to collapse
Interesting. I have Sprint. Amazon was set to release the Gold Platinum 32gb edge model on the 27th. I did not want to order from Amazon, so on that date, when it became available online at Sprint, I ordered it. So I have the same phone, but mine came direct from sprint. I wonder if it has the made in Korea stuff on the box as well. I did not notice anything. My whites seem white! lol. I'll follow up.
It seems maybe Amazon contracted out another manufacturer for these phones perhaps?
Logo
Something is wrong here especially with the logo on the left. I went to a store to buy one. It had the same smudgy logo as if it is a sticker. I refused to buy it and asked for another one with the logo clearly printed.
brograms8 said:
Something is wrong here especially with the logo on the left. I went to a store to buy one. It had the same smudgy logo as if it is a sticker. I refused to buy it and asked for another one with the logo clearly printed.
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Click to collapse
It is the new batch
http://www.sammobile.com/2015/05/15...ts-logo-on-the-galaxy-s6-edge-on-newer-units/
Sent from my SM-G925T using XDA Premium HD app
theartialmartist said:
That's doubtful but i'll look into it, regardless, i'm not dealing with this:
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They shouldn't be allowed to get away with this but not many people seem to care.
it and asked for another one with the logo clearly printed.
Hello,
I just wanted to share my experience that I had with Motorola regarding replacement of my Nexus 6.
So, I have had my Nexus 6 for a little over a month. (Just long enough to not be able to return it) I have noticed screen "burn in" really bad where the navigation bar and status bar are located. So bad that I can see a "ghost" of my navigation and status bar icons when watching videos on YouTube. I tried to prevent it, keeping brightness down and display timeout on 30 seconds. Apparently I received a very poor quality display.
Anyways, I contacted Motorola about this and I wanted to share their return policy and procedures. Motorola will give you two options.
Option One: "Standard Replacement Service" They will email you a return shipping label. The label is standard FedEx Ground. You then use the label to return your defective Nexus 6 to them. Once they receive it, they will ship you a "Like New" device within 5 business days.
Option Two: "Premium Replacement Service" They will ship you a Brand New Nexus 6 via FedEx 2nd Day Air. Included in the package will be a return shipping label to return the defective Nexus 6. This option has a service charge of $24.99 AND they require you to provide them with a credit card, which they issue a security hold on in the amount of $500.00.
I originally went with option one yesterday, but then I decided against it and called back right away this morning to cancel the RMA and created a new RMA and went with option two. I really didn't want to go without my phone for two weeks.
I found out that the only thing not covered under warranty "repair" is liquid / extreme moisture. The Nexus 6 one year warranty covers repair / replacement of damaged devices! If your Nexus 6 is out of the one year warranty, a $175 fee is charged for malfunctioning or damage. (Still a good deal in my opinion)
https://motorola-global-portal.cust..._answer_detail/a_id/102486/p/30,6720,9293#fix
Not all of your info is accurate. I've had a Nexus 6 I purchased through Sprint in April, and about two months ago I dropped it causing the screen to shatter. There was also a dent in the upper left corner and for reasons I couldn't figure out the micro USB port ceased to work.
Naturally, I checked out the repair service for Motorola and found that my phone was still within the one year limited warranty period. I sent my phone in with the bootloader unlocked, rooted, running XtraSmooth MM preview using option one as you described above and switched to using a Verizon GS5 while I waited. 4 days later I received a brand new replacement Nexus 6 and wasn't charged anything for my damaged phone nor denied service due to software modifications.
It was incredibly quick and hassle free, and I would definitely give their repair service a 5/5 stars for quality service and speed.
Now, if your phone is older than a year you WILL have to pay a fee for repairs. However, if your phone is relatively new you can easily claim warranty twice within that first year.
Also, I've never experienced this burn in people talk about on either of my devices so if they claim it's been rectified, it probably has.
Shilalygawd said:
Not all of your info is accurate. I've had a Nexus 6 I purchased through Sprint in April, and about two months ago I dropped it causing the screen to shatter. There was also a dent in the upper left corner and for reasons I couldn't figure out the micro USB port ceased to work.
Naturally, I checked out the repair service for Motorola and found that my phone was still within the one year limited warranty period. I sent my phone in with the bootloader unlocked, rooted, running XtraSmooth MM preview using option one as you described above and switched to using a Verizon GS5 while I waited. 4 days later I received a brand new replacement Nexus 6 and wasn't charged anything for my damaged phone nor denied service due to software modifications.
It was incredibly quick and hassle free, and I would definitely give their repair service a 5/5 stars for quality service and speed.
Now, if your phone is older than a year you WILL have to pay a fee for repairs. However, if your phone is relatively new you can easily claim warranty twice within that first year.
Also, I've never experienced this burn in people talk about on either of my devices so if they claim it's been rectified, it probably has.
Click to expand...
Click to collapse
They repaired (replaced) your broken device for free? That is amazing! The reps I talked to advised me it was $175 for damage repair. (Because they just replace it I guess) So your saying you get 2 claims during the one year warranty for damage even?
Did Google still own Motorola when you sent your phone in?
Rektifying said:
They repaired (replaced) your broken device for free? That is amazing! The reps I talked to advised me it was $175 for damage repair. (Because they just replace it I guess) So your saying you get 2 claims during the one year warranty for damage even?
Did Google still own Motorola when you sent your phone in?
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Click to collapse
I sent it in last month. Yeah, it was free, and you're supposed to have two free claims within your first year. I've only used one so I have no proof of that. Maybe I got lucky and got a nice technician.
Shilalygawd said:
I sent it in last month. Yeah, it was free, and you're supposed to have two free claims within your first year. I've only used one so I have no proof of that. Maybe I got lucky and got a nice technician.
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Click to collapse
No, you are correct! I seem to have been miss informed, kinda. I just checked Nexus 6 warranty info @ Motorola.com.
The ONLY thing excluded from warranty "repair" is liquid damage / extreme moisture damage. If you have owned your Nexus 6 for longer than one year, THEN the $175 fee is charged for a malfunctioning or damaged device. People need to know this! I wonder how many people replaced their own displays that they broke, tossed out, sold for parts, etc their damaged Nexus 6's not knowing that Motorola would have repaired it for free had they just sent it in for free.
I am glad I now know this! Not to mention, I will have proof of "purchase" for my Nexus 6 because they are shipping me the new device. So I have a year from today pretty much.
Thank you for posting! I would have never looked and been misguided by not one, but two reps!
Also, I did a full wipe, stock flash, bootloader locked my device just to be safe. I mean, they are holding $500 hostage on my credit card. lol. I'm not taking any chances!
"Burn in" is covered but its pointless. Amoleds will "burn in" except if hide the softkeys. Dealing with "burn in" was better than unknowns of refurb.
Shattered screens are not covered by warranty. They charge $175 whether in or out of warranty.
Visi0nofExcellence2 said:
"Burn in" is covered but its pointless. Amoleds will "burn in" except if hide the softkeys. Dealing with "burn in" was better than unknowns of refurb.
Shattered screens are not covered by warranty. They charge $175 whether in or out of warranty.
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Click to collapse
That is what I would assume, but reading the warranty guidelines the only thing stated as not being covered is liquid damage.
Visi0nofExcellence2 said:
"Burn in" is covered but its pointless. Amoleds will "burn in" except if hide the softkeys. Dealing with "burn in" was better than unknowns of refurb.
Shattered screens are not covered by warranty. They charge $175 whether in or out of warranty.
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Click to collapse
Not saying you're wrong, but feel free to tell that to my no-charge busted screen warranty claim.
Most manufacturers have a one year limited warranty, and you don't have to provide proof of purchase unless asked. Usually the date you bought the device and where you bought it will suffice. I got my girlfriend's S5 fixed for free by Samsung at the same time my Nexus 6 was replaced. She dropped it and busted the LCD. Warranty covered it too.
I wanted to chime in with my recent experience. Im still waiting on my replacement (should be today). My nexus 6 was having the split screen issue no matter what rom or kernel I was running and the USB port was really loose (was interfering with android auto). I went with option 2 and they told me they are sending a like new not brand new.
ILuvRice said:
I wanted to chime in with my recent experience. Im still waiting on my replacement (should be today). My nexus 6 was having the split screen issue no matter what rom or kernel I was running and the USB port was really loose (was interfering with android auto). I went with option 2 and they told me they are sending a like new not brand new.
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Update....so gotta give Motorola support props. I had also joked that they could send me an white 64GB (mine was 32gb blue) and they said they can't do that. Told him no problem. Well, to my surprise, they sent me a brand new white 64gb. The box was still factory sealed and includes a brand new charger and cable. Lucky Me!
ILuvRice said:
Update....so gotta give Motorola support props. I had also joked that they could send me an white 64GB (mine was 32gb blue) and they said they can't do that. Told him no problem. Well, to my surprise, they sent me a brand new white 64gb. The box was still factory sealed and includes a brand new charger and cable. Lucky Me!
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That is awesome! Congrats on that! Now you have my hopes up... lol. I asked if I could receive a Cloud White instead of Midnight Blue. He advised me that he could not do that but that he would notate my RMA that I requested a Cloud White instead so it would be up to the warehouse if they wanted to make an exception. I have been thinking about getting a cloud white replacement housing and back. I found a site that sells true oem parts and it would cost me $40.00 all said and done. But it would be awesome if they just sent me a Cloud White!
Also, everyone that I have heard of that has had their Nexus 6 replaced by Motorola in the last few months has received a factory sealed device in retail packaging with the original retail accessories. I seriously don't think that they are refurbished devices. I have or know people who have received refurbished electronics from warranty claims before such as Blu Ray players, computer components, phones, tablets, etc. (I'm the family tech) They seem to usually be in unmarked packaging, and just the unit itself with no accessories.
I could be wrong but I can't see a company packing refurbs in retail packaging, sealed with all of the normal included accessories.
I helped my uncle with his iPhone 5 in the past and a LG Tablet. We sent them both in for warranty repair and he received refurbs back in non-retail packaging with no accessories. (They had different serial numbers so I doubt they were repaired. Sprint even wanted to charge him $35 for activation on the iPhone 5. lol)
Rektifying said:
That is awesome! Congrats on that! Now you have my hopes up... lol. I asked if I could receive a Cloud White instead of Midnight Blue. He advised me that he could not do that but that he would notate my RMA that I requested a Cloud White instead so it would be up to the warehouse if they wanted to make an exception. I have been thinking about getting a cloud white replacement housing and back. I found a site that sells true oem parts and it would cost me $40.00 all said and done. But it would be awesome if they just sent me a Cloud White!
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Good luck!
ILuvRice said:
Update....so gotta give Motorola support props. I had also joked that they could send me an white 64GB (mine was 32gb blue) and they said they can't do that. Told him no problem. Well, to my surprise, they sent me a brand new white 64gb. The box was still factory sealed and includes a brand new charger and cable. Lucky Me!
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You have me regretting not doing this on my claim. #dat32bluelifedoe
ILuvRice said:
Update....so gotta give Motorola support props. I had also joked that they could send me an white 64GB (mine was 32gb blue) and they said they can't do that. Told him no problem. Well, to my surprise, they sent me a brand new white 64gb. The box was still factory sealed and includes a brand new charger and cable. Lucky Me!
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I wasn't so lucky. I received my replacement Nexus 6 today. It was in a moto care box. The phone itself in the box was in a bubble wrap sleeve. Everyone I have heard of got a new in retail box replacement, but not me! lol. The phone did have the factory plastic thing on the screen, and after VERY close examination of the device there is not so much as a tiny knick or scratch or a single spec of dust in the speaker grills. I'm not sure what to make of it. Either the rep I talked to lied to me, or they have new devices that they issue in non-retail packaging.
Anyone receive their replacement like this?
Rektifying said:
I wasn't so lucky. I received my replacement Nexus 6 today. It was in a moto care box. The phone itself in the box was in a bubble wrap sleeve. Everyone I have heard of got a new in retail box replacement, but not me! lol. The phone did have the factory plastic thing on the screen, and after VERY close examination of the device there is not so much as a tiny knick or scratch or a single spec of dust in the speaker grills. I'm not sure what to make of it. Either the rep I talked to lied to me, or they have new devices that they issue in non-retail packaging.
Anyone receive their replacement like this?
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I have received one each way. One in retail package, new sealed box, and another that was in bubblewrap sleeve with plastic on it. I'm betting that the bubble wrapped one is probably a refurb, but if it is, mine was flawless as well, so they probably tore it apart, put a new screen, back/side casing and speaker grill set in it. There are a few other companies I've gotten refurbs from over the years that were this good, but not many.
Well, never mind I guess. I thought it looked like a brand new device but it clearly is not. The display is worse than the one I was replacing. It looks like this is going to be a fun ride. I would literally rather keep the one I have than the one they sent me... It has worse burn in on the nav bar than mine did. Also, there is a dark hue on I would say 1/4 of the bottom of the display. As if it is not as bright as the rest.
This is definitely going back to Motorola! I am going to call them now.
PWn3R said:
I have received one each way. One in retail package, new sealed box, and another that was in bubblewrap sleeve with plastic on it. I'm betting that the bubble wrapped one is probably a refurb, but if it is, mine was flawless as well, so they probably tore it apart, put a new screen, back/side casing and speaker grill set in it. There are a few other companies I've gotten refurbs from over the years that were this good, but not many.
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Oh I see. I hate refurbished replacements. I don't know why, and I know they "inspect" them but I just hate the idea of it I guess. I mean, mine looked brand spanking new but judging by the serious nav bar burn in and how the bottom 1/4 of the display was darker, almost pinkish hue to it, the display was definitely from a used unit.
I was just on the phone with Motorola for over an hour. I explained to a supervisor in the escalations department how I paid the $24.99 and let them hold $500+ dollars on my credit card, only to receive a worse device than the one I originally had. So, he said that in order for him to send another replacement immediately that he would have to issue another $500 security hold. BUT, when he created my RMA he set it up so that I will be receiving a Brand New, 64GB Cloud White. I originally had a 32GB Midnight Blue! This is awesome! I went from super frustrated to super happy. lol. Motorola definitely has some of the better customer service that I have experienced to say the least. He offered the 64GB upgrade for the inconvenience, which I told him I greatly appreciated but I would love if he could send me a cloud white version as well.
I have a minor screen issue, get tearing like once a month on some kernels, but Couple times a day on others. Scarred to warranty because everything else is great.
i just got off the phone with motorola because of deep scratches and i've started to notice after occasional reboots, my SIM card will not read. i'll have to pull it and re-insert it 3-4 times until it actually picks up. i've tried cleaning the SIM slot with a soft bristled toothbrush several times but still happening. so according to motorola, nevermind the SIM problem, if there's a scratch on the screen i'll have to pay $175 plus taxes. for those looking for the warranty guidelines, here you go:
http://motorola-global-portal.custhelp.com/euf/assets/downloads/MOTOROLA%20MOBILITY%20INC-LIMITED%20GLOBAL%20WARRANTY-MOBILE%20PHONES-AUGUST%202011.pdf
asilentcivilian said:
i just got off the phone with motorola because of deep scratches and i've started to notice after occasional reboots, my SIM card will not read. i'll have to pull it and re-insert it 3-4 times until it actually picks up. i've tried cleaning the SIM slot with a soft bristled toothbrush several times but still happening. so according to motorola, nevermind the SIM problem, if there's a scratch on the screen i'll have to pay $175 plus taxes. for those looking for the warranty guidelines, here you go:
http://motorola-global-portal.custhelp.com/euf/assets/downloads/MOTOROLA%20MOBILITY%20INC-LIMITED%20GLOBAL%20WARRANTY-MOBILE%20PHONES-AUGUST%202011.pdf
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Damn! The person who posted about sending his in damaged got extremely lucky! So they told you that if it even had a scratch on it that you would have to pay $175 to have it replaced?