Database Users

A warning for new Evo owners

I got mine on Friday morning from a SoCal RadioShack which had 5 in stock. Late afternoon I noticed a dead pixel (pink) on the white background of the SMS screen. Then after further looking, I noticed that on a all white background, my screen has wavy light yellow lines going up and down the screen. They are going to order me a new phone and then I'll do the exchange. Had to get them to agree to this after telling them that I would cancel my new contract and go purchase the phone and a new contract somewhere else if I had to return the phone and then wait days for a new one as they had suggested.
Searched online and it looks like a few other folks have the same issue or dead white pixel on a black background. I would advise anyone to check before you drive away with your new Evo. Perhaps take a picture with your finger over the lense to check the all black and then open something else that shows all white to check for a dark pixel.
Not too upset with this because I'm so happy with the phone overall and I figure this Evo is like a test unit for me to go app crazy with....Lemons into lemonade.....

I got 2 of them one would shut off by itself.
i went to the store told them whats up, they didnt care, one of the idiots there actually told me to use the insurance to get a replacement.
I told them I don't think so, I will go to another place to get a replacement after I return it here.
I emailed the ceo of sprint (Jerry Andriano) and I got an email from him this morning (Sunday) telling me that he needs the names of the people that told me to use the insurance, store location and to call (he gave me number to contact him) to resolve the problem at once.

I emailed the ceo of sprint (Jerry Andriano) and I got an email from him this morning (Sunday) telling me that he needs the names of the people that told me to use the insurance, store location and to call (he gave me number to contact him) to resolve the problem at once.
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The ceo of sprint is not jerry andriano. Lol. Dan hesse bud....
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(Facepalm)... unlike many CEO's he is actually in the Sprint commercials with his name on the screen. You actually knows what he looks like. Also I truly doubt he would respond to you personally as he does get a little busy from time to time

I'm surprised they argued with you. It's probably because they're flying off the shelves and most stores don't have any?
I took mine back yesterday because there's a slight defect in the screen that looks like something between the glass and the sensor. Nothing actually wrong, just bugs me a bit. The Sprint store had a replacement ready and was going to replace it on the spot. I put it off till today because mine was rooted and I wanted to put it back to stock before returning it.

Sprint has multiple CEO's.

AshMa said:
Then after further looking, I noticed that on a all white background, my screen has wavy light yellow lines going up and down the screen.
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Are you sure the yellow lines aren't part of the touch screen. I too have noticed this on an all white screen, but I assumed that it was simply part of the capacitive touch screen mechanics.

I seen this on some of my RSS feeds but thankfully I havent had any issues on mine or my wifes Evo

kellte2 said:
Are you sure the yellow lines aren't part of the touch screen. I too have noticed this on an all white screen, but I assumed that it was simply part of the capacitive touch screen mechanics.
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You could be right but I wasn't able to find a def answer to that. Or maybe I didn't look hard enough but it does seem odd then that some folks don't have the issue.

kellte2 said:
Are you sure the yellow lines aren't part of the touch screen. I too have noticed this on an all white screen, but I assumed that it was simply part of the capacitive touch screen mechanics.
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I don't have this. However on my Nova panel, the screen would turn slightly pink when I would be in the browser and would touch it. My Epson doesn't display this issue.

Breakthecycle2 said:
Sprint has multiple CEO's.
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you fail. sprint has a ceo. not co-ceo's.

neonsector said:
I got 2 of them one would shut off by itself.
i went to the store told them whats up, they didnt care, one of the idiots there actually told me to use the insurance to get a replacement.
I told them I don't think so, I will go to another place to get a replacement after I return it here.
I emailed the ceo of sprint (Jerry Andriano) and I got an email from him this morning (Sunday) telling me that he needs the names of the people that told me to use the insurance, store location and to call (he gave me number to contact him) to resolve the problem at once.
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fail. jerry is not the ceo. he's the cee. customer experience executive.

skoobz said:
you fail. sprint has a ceo. not co-ceo's.
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skoobz said:
fail. jerry is not the ceo. he's the cee. customer experience executive.
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You are correct, Sprint only has 1 CEO and Jerry is not it, Dan Hesse is. You don't need to be an ass about it though, simply giving the individual the correct information is enough.

Switching from Black to White EVO...

Well, I finally got Sprint to do an express replacement (send me a new/refurb phone over the mail and I return them mine) after hours of explaining to them that dirt under the glass is not accidental damage and should be covered by my TEP. I tried going to the local store here and they swapped my screen with one that was all scratched and horribly nicked on the edges. I just stared back at the store rep and didn't say a word... which prompted him to say "well, there's no dirt under the glass now." Anyways, they put my old display back (4 hours of my life wasted).
Now, there is a 2 week backorder for these replacements due to a shortage on these phones (Still?! Does HTC/Sprint not like money?!). Apparently, this is advantageous to me as I'll most likely be getting a new unit, rather than a refurbished one (according to the phone rep).
Now, I had asked the rep if he could get me a white EVO instead, and he said he'd make a note of it. However, the SKU for the replacement is ending in K1, which I believe is black (since the white one ends in WT). Can anyone confirm this?
Also, anything I can say to convince them to get me a white one? I tried telling them that my current EVO is white, but they can obviously check. Anything else?!
Thanks in advance...

When I called assurion for replacement I was asked what color I wanted.
Sent from my PC36100 using XDA App

Do you have TEP? Why did you call Assurion and not Sprint? I just for my "your replacement is being processed e-mail". Do you think I can still call them?

Well, just got off the phone with Asurion and they said that my replacement was done through Sprint internally since there was no deductible to be paid. Asurion only handles those claims requiring a deductible.
I guess I might be stuck with a black one.
At least, the rep again today confirmed that due to low availability, the phone was going to be brand new.
I guess I can always get an OEM back cover on eBay for $60. :/

I actually tried this and sprint said that they cant do that because the white evo is only acquirable through best buy.

kenfly said:
I actually tried this and sprint said that they cant do that because the white evo is only acquirable through best buy.
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Not true. Initially when the white EVO was released it was exclusive to Best Buy. Today you can purchase either color at Sprint stores as well as Best buy, etc.
From my experience, each different color phone has it's own individual SKU and therefore sprint replaces your device with the exact same model and SKU. Technically it is still the same phone but it takes a manager\supervisor to over-ride the system in order to swap to a different color phone. Sprint's system automatically orders the exact same SKU therefore regular sprint employees must get an approval from a m anager or supervisor in order to change the SKU.
It can be done but you will have to persuade them to do it. Since your phone has a warranty issue i wouldn't waste an insurance claim in order to get a different color phone but that's your choice. The only other suggestion I can make is to search craigslist for people wanting to trade their EVO's for the opposite color. There are many people out there who will do even swaps for the opposite color EVO. But only do swaps inside a corporate Sprint store so that you can verify the phone you are trading for has a good esn and can be activated on Sprint. You will also need an "extra" spare unactivated Sprint phone to make the esn swapping much easier... trust me on this.

tx_dbs_tx said:
Not true. Initially when the white EVO was released it was exclusive to Best Buy. Today you can purchase either color at Sprint stores as well as Best buy, etc.
From my experience, each different color phone has it's own individual SKU and therefore sprint replaces your device with the exact same model and SKU. Technically it is still the same phone but it takes a manager\supervisor to over-ride the system in order to swap to a different color phone. Sprint's system automatically orders the exact same SKU therefore regular sprint employees must get an approval from a m anager or supervisor in order to change the SKU.
It can be done but you will have to persuade them to do it. Since your phone has a warranty issue i wouldn't waste an insurance claim in order to get a different color phone but that's your choice. The only other suggestion I can make is to search craigslist for people wanting to trade their EVO's for the opposite color. There are many people out there who will do even swaps for the opposite color EVO. But only do swaps inside a corporate Sprint store so that you can verify the phone you are trading for has a good esn and can be activated on Sprint. You will also need an "extra" spare unactivated Sprint phone to make the esn swapping much easier... trust me on this.
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I remember seeing the white EVO in Sprint stores as well.
I decided to just stick with the black after all. The white does look better, but I feel it'll just get dirty quicker and it'll also make me and my girlfriend annoyed at having to make sure which is which.
I can always change the backing with an OEM kit from eBay for $59.99.
Thanks again for your help!

Good luck with the new phone....
Good luck with the new phone. I went through 3 refurbs phones before I started contacting the executive offices demanding a new one. The real let down was I got the brand new in box phone today and what do you know? Light leakage around the gasket and a pin size dot next to the home button where light comes through

The white one feels a bit cheaper. The battery cover is very thin plastic (aka it bends with little pressure) and gets super slippery. Just buy a white case (which I had to do for my already white Evo).

White Galaxy Note 10.1, unavailable on Bestbuy.com and Amazon.com

I went to bestbuy to exchange my ASUS Transformer Prime (many known problems), they let me, and said i could go pick any tablet to exchange it with (thought they would just offer a ASUS Transformer Infinity as the replacement) , so i went to go look at the tablets, narrowed it down to the Infinity or the Note 10.1, decided on the Note. Asked the person there if he could get me one from the back or whatever, to go bring up to Customer Service to exchange. He went to go get it, came back and said they where all out of stock.. So anyways i ask if they can order me one, they said yeah and i could come pick it up on the 24th.
But today I check bestbuy.com just to see if they have any instock by chance. and what I see now for the White model, is "Unavailable" http://www.bestbuy.com/site/Samsung...6&skuId=6315134&st=galaxy note 10.1&cp=1&lp=2 also "Shipping: Not available" for the black model however it says for store pickup " Pick up in 3 to 5 days" and "Shipping: Usually leaves our warehouse in 1 business day"
I also checked amazon, and i get the message "Item Under Review
While this item is available from other marketplace sellers on this page, it is not currently offered by Amazon.com because customers have told us there may be something wrong with our inventory of the item, the way we are shipping it, or the way it's described here. (Thanks for the tip!)
We're working to fix the problem as quickly as possible."
http://www.amazon.com/Samsung-Galax...48139719&sr=8-1&keywords=white+galaxy+note+10
This is all really weird, I wonder what the problem is. Looks like i might have to get the black model, or wait a bit, for the white to get back in stock at bestbuy.. Some other retailers (newegg, b&hphoto etc) still have the white instock.

I was about to order it from Aamzon this morning...and i noticed this. There is a seller on Amazon named 'onSale.'...im slight concerned ordering from them:
http://www.amazon.com/Samsung-Galax...UTF8&qid=1348142811&sr=1-3&keywords=note+10.1

A little nervous making, no?

That probably refers to people complaining about broken seals on packaging received from Amazon.

+1
Still on sale with lots of vendors and Samsung.

bpear96 said:
I went to bestbuy to exchange my ASUS Transformer Prime (many known problems), they let me, and said i could go pick any tablet to exchange it with (thought they would just offer a ASUS Transformer Infinity as the replacement) , so i went to go look at the tablets, narrowed it down to the Infinity or the Note 10.1, decided on the Note. Asked the person there if he could get me one from the back or whatever, to go bring up to Customer Service to exchange. He went to go get it, came back and said they where all out of stock.. So anyways i ask if they can order me one, they said yeah and i could come pick it up on the 24th.
But today I check bestbuy.com just to see if they have any instock by chance. and what I see now for the White model, is "Unavailable" http://www.bestbuy.com/site/Samsung...6&skuId=6315134&st=galaxy note 10.1&cp=1&lp=2 also "Shipping: Not available" for the black model however it says for store pickup " Pick up in 3 to 5 days" and "Shipping: Usually leaves our warehouse in 1 business day"
I also checked amazon, and i get the message "Item Under Review
While this item is available from other marketplace sellers on this page, it is not currently offered by Amazon.com because customers have told us there may be something wrong with our inventory of the item, the way we are shipping it, or the way it's described here. (Thanks for the tip!)
We're working to fix the problem as quickly as possible."
http://www.amazon.com/Samsung-Galax...48139719&sr=8-1&keywords=white+galaxy+note+10
This is all really weird, I wonder what the problem is. Looks like i might have to get the black model, or wait a bit, for the white to get back in stock at bestbuy.. Some other retailers (newegg, b&hphoto etc) still have the white instock.
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Best buy does not have a lot of white in stock. Greys were manufactured first. Whites typically represented the 8000 originally.
Best buy cant ship it to your house, except on days that trucks get delivered. I have no idea why this is. But check on Saturday or Monday/Tuesday and it should show up that it can be delivered to your house free shipping.
I just returned my grey for creaks and ordered the white one. Only shipped to store for now since I ordered Wednesday.
There's about 5 best buy stores within 300 miles over me that have whites in stock. None of them are convenient.

All respective Notes (8000, 8010, 8013) are mechanically the same and made on the same assembly lines no matter what color they end up being. So if there was something wrong with the production of white back covers or white displays (since the color is part of the actual display) I could see where one color could have a different set of issues than the other. I also think that's highly unlikely or it would have popped up here in the forum before Amazon. White seems to be more popular so it could simply be Samsung guessed the percentages of white vs. gray wrong and didn't build enought white ones.

Consider getting it at Walmart. I returned my16 GB version to BB and got the 32GB Version from WM because the two year warranty with accidental coverage was only $69 compared to $180 @ BB. And BB would not price match on the warranty.

Try here
http://www.brandsmartusa.com/Search...TaXplKDk2KStTb3J0KDUpK0Rpc3BsYXlBbGwoVHJ1ZSk1
Sent from my GT-N8013

I actually gave in and drove to canton, OH to get the white one tonight. Funny, i swear this feels sturdier and slightly heavier. It could be because i didnt have my baby for 18 hours...
The front of the box is slightly different than my gray one too. Graphically, they replaced the s-planner icon on the gray box with the s-notes icon on the white one. No creaks on this either so far.
It really does feel more solid, i swear im not going crazy.

Go with the deep gray. I've had the white model for ~2 weeks, and decided I'd rather have the deep gray, as well as 32gb of internal storage (instead of the 16gb I have currently), and I'm willing to pay the $50 price difference that I found on Amazon. The new one should be here today, and I'm going to send this one back.
I don't like the gray border/trim on the white model. I think it makes it look kinda cheap, like a toy. Hopefully, the deep gray will appeal a bit more, with a modern look.
Sent from my GT-N8013 using xda premium

Avantiel said:
I was about to order it from Aamzon this morning...and i noticed this. There is a seller on Amazon named 'onSale.'...im slight concerned ordering from them:
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i bought mine from them (onSale) last week, $499+19 overnight shipping, guess what? i received it after a week. i called the customer service 13 times, and everyone saying something different. anyway after i got my note and shipping refund, i gave a negative feedback, the day after the manager called me to remove the feedback since they refund my shipping cost. i asked him what is wrong? he said we dont have in it stock, we brought it from GA, Thats why your order took long time. so i removed the feedback
btw the company in TN.
Sent from my SGH-T989 using xda premium

When I bought mines I wanted the Whitr buy the best buys surrounding me only had grey so I went with that. I woulf check stock daily after to see if they had the white and there days when I saw both models listed as unavailable. About 2 weeks after I bought the grey one, a store near my job finally had the white in stock so I went on my lunch break. When I went to the desk and the girl told me they didn't have it. I let her know that it says they had it online and got pissed off and walked to the section where they have the tablets. Five minutes later she came back with the white one and did my exchange.
Sent from my SCH-I535 using Tapatalk 2

Well I bought mine from amazon I think was saturday so just couple a days ago, I did notice amazon warning, then I was constantly checking amazon my girlfriend freak out on me lol, anyway I finally glance one from amazon warehouse like new condition, it was 460 white 16gb should be here today

the white 16gb is still under review on Amazon.....what is going on?

wyou2 said:
the white 16gb is still under review on Amazon.....what is going on?
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Amazon still not satisfied the issue(s) have been addressed.

toenail_flicker said:
Amazon still not satisfied the issue(s) have been addressed.
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I checked the bestbuy near me and they do have the white note 10.1 16GB

cubandevil said:
I checked the bestbuy near me and they do have the white note 10.1 16GB
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Amazon isn't Best Buy. Different requirements.

toenail_flicker said:
Amazon still not satisfied the issue(s) have been addressed.
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what issue(s) ?

wyou2 said:
what issue(s) ?
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When they were first pulled, from my understanding, there were a lot of returns related to one or more defects. Not sure what.

Nexus 6 Replacement by Motorola

Hello,
I just wanted to share my experience that I had with Motorola regarding replacement of my Nexus 6.
So, I have had my Nexus 6 for a little over a month. (Just long enough to not be able to return it) I have noticed screen "burn in" really bad where the navigation bar and status bar are located. So bad that I can see a "ghost" of my navigation and status bar icons when watching videos on YouTube. I tried to prevent it, keeping brightness down and display timeout on 30 seconds. Apparently I received a very poor quality display.
Anyways, I contacted Motorola about this and I wanted to share their return policy and procedures. Motorola will give you two options.
Option One: "Standard Replacement Service" They will email you a return shipping label. The label is standard FedEx Ground. You then use the label to return your defective Nexus 6 to them. Once they receive it, they will ship you a "Like New" device within 5 business days.
Option Two: "Premium Replacement Service" They will ship you a Brand New Nexus 6 via FedEx 2nd Day Air. Included in the package will be a return shipping label to return the defective Nexus 6. This option has a service charge of $24.99 AND they require you to provide them with a credit card, which they issue a security hold on in the amount of $500.00.
I originally went with option one yesterday, but then I decided against it and called back right away this morning to cancel the RMA and created a new RMA and went with option two. I really didn't want to go without my phone for two weeks.
I found out that the only thing not covered under warranty "repair" is liquid / extreme moisture. The Nexus 6 one year warranty covers repair / replacement of damaged devices! If your Nexus 6 is out of the one year warranty, a $175 fee is charged for malfunctioning or damage. (Still a good deal in my opinion)
https://motorola-global-portal.cust..._answer_detail/a_id/102486/p/30,6720,9293#fix

Not all of your info is accurate. I've had a Nexus 6 I purchased through Sprint in April, and about two months ago I dropped it causing the screen to shatter. There was also a dent in the upper left corner and for reasons I couldn't figure out the micro USB port ceased to work.
Naturally, I checked out the repair service for Motorola and found that my phone was still within the one year limited warranty period. I sent my phone in with the bootloader unlocked, rooted, running XtraSmooth MM preview using option one as you described above and switched to using a Verizon GS5 while I waited. 4 days later I received a brand new replacement Nexus 6 and wasn't charged anything for my damaged phone nor denied service due to software modifications.
It was incredibly quick and hassle free, and I would definitely give their repair service a 5/5 stars for quality service and speed.
Now, if your phone is older than a year you WILL have to pay a fee for repairs. However, if your phone is relatively new you can easily claim warranty twice within that first year.
Also, I've never experienced this burn in people talk about on either of my devices so if they claim it's been rectified, it probably has.

Shilalygawd said:
Not all of your info is accurate. I've had a Nexus 6 I purchased through Sprint in April, and about two months ago I dropped it causing the screen to shatter. There was also a dent in the upper left corner and for reasons I couldn't figure out the micro USB port ceased to work.
Naturally, I checked out the repair service for Motorola and found that my phone was still within the one year limited warranty period. I sent my phone in with the bootloader unlocked, rooted, running XtraSmooth MM preview using option one as you described above and switched to using a Verizon GS5 while I waited. 4 days later I received a brand new replacement Nexus 6 and wasn't charged anything for my damaged phone nor denied service due to software modifications.
It was incredibly quick and hassle free, and I would definitely give their repair service a 5/5 stars for quality service and speed.
Now, if your phone is older than a year you WILL have to pay a fee for repairs. However, if your phone is relatively new you can easily claim warranty twice within that first year.
Also, I've never experienced this burn in people talk about on either of my devices so if they claim it's been rectified, it probably has.
Click to expand...
Click to collapse
They repaired (replaced) your broken device for free? That is amazing! The reps I talked to advised me it was $175 for damage repair. (Because they just replace it I guess) So your saying you get 2 claims during the one year warranty for damage even?
Did Google still own Motorola when you sent your phone in?

Rektifying said:
They repaired (replaced) your broken device for free? That is amazing! The reps I talked to advised me it was $175 for damage repair. (Because they just replace it I guess) So your saying you get 2 claims during the one year warranty for damage even?
Did Google still own Motorola when you sent your phone in?
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I sent it in last month. Yeah, it was free, and you're supposed to have two free claims within your first year. I've only used one so I have no proof of that. Maybe I got lucky and got a nice technician.

Shilalygawd said:
I sent it in last month. Yeah, it was free, and you're supposed to have two free claims within your first year. I've only used one so I have no proof of that. Maybe I got lucky and got a nice technician.
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Click to collapse
No, you are correct! I seem to have been miss informed, kinda. I just checked Nexus 6 warranty info @ Motorola.com.
The ONLY thing excluded from warranty "repair" is liquid damage / extreme moisture damage. If you have owned your Nexus 6 for longer than one year, THEN the $175 fee is charged for a malfunctioning or damaged device. People need to know this! I wonder how many people replaced their own displays that they broke, tossed out, sold for parts, etc their damaged Nexus 6's not knowing that Motorola would have repaired it for free had they just sent it in for free.
I am glad I now know this! Not to mention, I will have proof of "purchase" for my Nexus 6 because they are shipping me the new device. So I have a year from today pretty much.
Thank you for posting! I would have never looked and been misguided by not one, but two reps!
Also, I did a full wipe, stock flash, bootloader locked my device just to be safe. I mean, they are holding $500 hostage on my credit card. lol. I'm not taking any chances!

"Burn in" is covered but its pointless. Amoleds will "burn in" except if hide the softkeys. Dealing with "burn in" was better than unknowns of refurb.
Shattered screens are not covered by warranty. They charge $175 whether in or out of warranty.

Visi0nofExcellence2 said:
"Burn in" is covered but its pointless. Amoleds will "burn in" except if hide the softkeys. Dealing with "burn in" was better than unknowns of refurb.
Shattered screens are not covered by warranty. They charge $175 whether in or out of warranty.
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Click to collapse
That is what I would assume, but reading the warranty guidelines the only thing stated as not being covered is liquid damage.

Visi0nofExcellence2 said:
"Burn in" is covered but its pointless. Amoleds will "burn in" except if hide the softkeys. Dealing with "burn in" was better than unknowns of refurb.
Shattered screens are not covered by warranty. They charge $175 whether in or out of warranty.
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Click to collapse
Not saying you're wrong, but feel free to tell that to my no-charge busted screen warranty claim.
Most manufacturers have a one year limited warranty, and you don't have to provide proof of purchase unless asked. Usually the date you bought the device and where you bought it will suffice. I got my girlfriend's S5 fixed for free by Samsung at the same time my Nexus 6 was replaced. She dropped it and busted the LCD. Warranty covered it too.

I wanted to chime in with my recent experience. Im still waiting on my replacement (should be today). My nexus 6 was having the split screen issue no matter what rom or kernel I was running and the USB port was really loose (was interfering with android auto). I went with option 2 and they told me they are sending a like new not brand new.

ILuvRice said:
I wanted to chime in with my recent experience. Im still waiting on my replacement (should be today). My nexus 6 was having the split screen issue no matter what rom or kernel I was running and the USB port was really loose (was interfering with android auto). I went with option 2 and they told me they are sending a like new not brand new.
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Update....so gotta give Motorola support props. I had also joked that they could send me an white 64GB (mine was 32gb blue) and they said they can't do that. Told him no problem. Well, to my surprise, they sent me a brand new white 64gb. The box was still factory sealed and includes a brand new charger and cable. Lucky Me!

ILuvRice said:
Update....so gotta give Motorola support props. I had also joked that they could send me an white 64GB (mine was 32gb blue) and they said they can't do that. Told him no problem. Well, to my surprise, they sent me a brand new white 64gb. The box was still factory sealed and includes a brand new charger and cable. Lucky Me!
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Click to collapse
That is awesome! Congrats on that! Now you have my hopes up... lol. I asked if I could receive a Cloud White instead of Midnight Blue. He advised me that he could not do that but that he would notate my RMA that I requested a Cloud White instead so it would be up to the warehouse if they wanted to make an exception. I have been thinking about getting a cloud white replacement housing and back. I found a site that sells true oem parts and it would cost me $40.00 all said and done. But it would be awesome if they just sent me a Cloud White!
Also, everyone that I have heard of that has had their Nexus 6 replaced by Motorola in the last few months has received a factory sealed device in retail packaging with the original retail accessories. I seriously don't think that they are refurbished devices. I have or know people who have received refurbished electronics from warranty claims before such as Blu Ray players, computer components, phones, tablets, etc. (I'm the family tech) They seem to usually be in unmarked packaging, and just the unit itself with no accessories.
I could be wrong but I can't see a company packing refurbs in retail packaging, sealed with all of the normal included accessories.
I helped my uncle with his iPhone 5 in the past and a LG Tablet. We sent them both in for warranty repair and he received refurbs back in non-retail packaging with no accessories. (They had different serial numbers so I doubt they were repaired. Sprint even wanted to charge him $35 for activation on the iPhone 5. lol)

Rektifying said:
That is awesome! Congrats on that! Now you have my hopes up... lol. I asked if I could receive a Cloud White instead of Midnight Blue. He advised me that he could not do that but that he would notate my RMA that I requested a Cloud White instead so it would be up to the warehouse if they wanted to make an exception. I have been thinking about getting a cloud white replacement housing and back. I found a site that sells true oem parts and it would cost me $40.00 all said and done. But it would be awesome if they just sent me a Cloud White!
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Click to collapse
Good luck!

ILuvRice said:
Update....so gotta give Motorola support props. I had also joked that they could send me an white 64GB (mine was 32gb blue) and they said they can't do that. Told him no problem. Well, to my surprise, they sent me a brand new white 64gb. The box was still factory sealed and includes a brand new charger and cable. Lucky Me!
Click to expand...
Click to collapse
You have me regretting not doing this on my claim. #dat32bluelifedoe

ILuvRice said:
Update....so gotta give Motorola support props. I had also joked that they could send me an white 64GB (mine was 32gb blue) and they said they can't do that. Told him no problem. Well, to my surprise, they sent me a brand new white 64gb. The box was still factory sealed and includes a brand new charger and cable. Lucky Me!
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I wasn't so lucky. I received my replacement Nexus 6 today. It was in a moto care box. The phone itself in the box was in a bubble wrap sleeve. Everyone I have heard of got a new in retail box replacement, but not me! lol. The phone did have the factory plastic thing on the screen, and after VERY close examination of the device there is not so much as a tiny knick or scratch or a single spec of dust in the speaker grills. I'm not sure what to make of it. Either the rep I talked to lied to me, or they have new devices that they issue in non-retail packaging.
Anyone receive their replacement like this?

Rektifying said:
I wasn't so lucky. I received my replacement Nexus 6 today. It was in a moto care box. The phone itself in the box was in a bubble wrap sleeve. Everyone I have heard of got a new in retail box replacement, but not me! lol. The phone did have the factory plastic thing on the screen, and after VERY close examination of the device there is not so much as a tiny knick or scratch or a single spec of dust in the speaker grills. I'm not sure what to make of it. Either the rep I talked to lied to me, or they have new devices that they issue in non-retail packaging.
Anyone receive their replacement like this?
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I have received one each way. One in retail package, new sealed box, and another that was in bubblewrap sleeve with plastic on it. I'm betting that the bubble wrapped one is probably a refurb, but if it is, mine was flawless as well, so they probably tore it apart, put a new screen, back/side casing and speaker grill set in it. There are a few other companies I've gotten refurbs from over the years that were this good, but not many.

Well, never mind I guess. I thought it looked like a brand new device but it clearly is not. The display is worse than the one I was replacing. It looks like this is going to be a fun ride. I would literally rather keep the one I have than the one they sent me... It has worse burn in on the nav bar than mine did. Also, there is a dark hue on I would say 1/4 of the bottom of the display. As if it is not as bright as the rest.
This is definitely going back to Motorola! I am going to call them now.

PWn3R said:
I have received one each way. One in retail package, new sealed box, and another that was in bubblewrap sleeve with plastic on it. I'm betting that the bubble wrapped one is probably a refurb, but if it is, mine was flawless as well, so they probably tore it apart, put a new screen, back/side casing and speaker grill set in it. There are a few other companies I've gotten refurbs from over the years that were this good, but not many.
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Oh I see. I hate refurbished replacements. I don't know why, and I know they "inspect" them but I just hate the idea of it I guess. I mean, mine looked brand spanking new but judging by the serious nav bar burn in and how the bottom 1/4 of the display was darker, almost pinkish hue to it, the display was definitely from a used unit.
I was just on the phone with Motorola for over an hour. I explained to a supervisor in the escalations department how I paid the $24.99 and let them hold $500+ dollars on my credit card, only to receive a worse device than the one I originally had. So, he said that in order for him to send another replacement immediately that he would have to issue another $500 security hold. BUT, when he created my RMA he set it up so that I will be receiving a Brand New, 64GB Cloud White. I originally had a 32GB Midnight Blue! This is awesome! I went from super frustrated to super happy. lol. Motorola definitely has some of the better customer service that I have experienced to say the least. He offered the 64GB upgrade for the inconvenience, which I told him I greatly appreciated but I would love if he could send me a cloud white version as well.

I have a minor screen issue, get tearing like once a month on some kernels, but Couple times a day on others. Scarred to warranty because everything else is great.

i just got off the phone with motorola because of deep scratches and i've started to notice after occasional reboots, my SIM card will not read. i'll have to pull it and re-insert it 3-4 times until it actually picks up. i've tried cleaning the SIM slot with a soft bristled toothbrush several times but still happening. so according to motorola, nevermind the SIM problem, if there's a scratch on the screen i'll have to pay $175 plus taxes. for those looking for the warranty guidelines, here you go:
http://motorola-global-portal.custhelp.com/euf/assets/downloads/MOTOROLA%20MOBILITY%20INC-LIMITED%20GLOBAL%20WARRANTY-MOBILE%20PHONES-AUGUST%202011.pdf

asilentcivilian said:
i just got off the phone with motorola because of deep scratches and i've started to notice after occasional reboots, my SIM card will not read. i'll have to pull it and re-insert it 3-4 times until it actually picks up. i've tried cleaning the SIM slot with a soft bristled toothbrush several times but still happening. so according to motorola, nevermind the SIM problem, if there's a scratch on the screen i'll have to pay $175 plus taxes. for those looking for the warranty guidelines, here you go:
http://motorola-global-portal.custhelp.com/euf/assets/downloads/MOTOROLA%20MOBILITY%20INC-LIMITED%20GLOBAL%20WARRANTY-MOBILE%20PHONES-AUGUST%202011.pdf
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Damn! The person who posted about sending his in damaged got extremely lucky! So they told you that if it even had a scratch on it that you would have to pay $175 to have it replaced?

S7 Edge is not being sold in Black? (T-Mobile)

Is this true guys? I've called every T-Mobile store around me for miles almost everyday for the past 2 weeks and I've asked if they received any Black edges and it's usually a no. One of them had it but I had called too late. I was told that sometimes they get it during their shipments so that's when I would call. I would also call 611 (T-Mobile's Customer Service) and ask every 3 days if it's true that Samsung has discontinued making the Black version due to it not selling (according to Samsung). Every representative except for one said yes. Most stores that I called also said the same thing...but it's strange that a few stores sometimes got the Black out of no where so I'm not ready to give up hope yet. I'm still holding onto my Note 7 (perfectly fine, doesn't over heat at all) until I get a Black one lol. One customer service rep also told me that they didn't discontinue it, Samsung is just back-ordered and they'll make more Blacks eventually. I know the Silver and the Gold are back-ordered but the Black version doesn't show up in their system whenever I go to the store to speak to the reps, so that's why I'm inclined to believe that it's true.
What do you guys think? Or know?
If anything, I guess I'll settle for the Gold since T-Mobile isn't getting Blue Coral and the Silver is a fingerprint magnet (that's more visible than the others).

I got mine thru amazon ...good luck
Sent from my SM-G935T using XDA-Developers mobile app

Leelouster said:
Is this true guys? I've called every T-Mobile store around me for miles almost everyday for the past 2 weeks and I've asked if they received any Black edges and it's usually a no. One of them had it but I had called too late. I was told that sometimes they get it during their shipments so that's when I would call. I would also call 611 (T-Mobile's Customer Service) and ask every 3 days if it's true that Samsung has discontinued making the Black version due to it not selling (according to Samsung). Every representative except for one said yes. Most stores that I called also said the same thing...but it's strange that a few stores sometimes got the Black out of no where so I'm not ready to give up hope yet. I'm still holding onto my Note 7 (perfectly fine, doesn't over heat at all) until I get a Black one lol. One customer service rep also told me that they didn't discontinue it, Samsung is just back-ordered and they'll make more Blacks eventually. I know the Silver and the Gold are back-ordered but the Black version doesn't show up in their system whenever I go to the store to speak to the reps, so that's why I'm inclined to believe that it's true.
What do you guys think? Or know?
If anything, I guess I'll settle for the Gold since T-Mobile isn't getting Blue Coral and the Silver is a fingerprint magnet (that's more visible than the others).
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Why on earth are you holding on to your Note 7. Just return it.. they recalled it for a reason.

Kapitein187 said:
Why on earth are you holding on to your Note 7. Just return it.. they recalled it for a reason.
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Did you not read my post? I'm holding on to it until there is a Black S7 Edge in a T-Mobile store. I don't want to get a color that I'm not going to be happy with. Especially if I'm going to be paying 700+ for a phone. That's why I'm asking on here if others have also experienced the same thing as me and if it's happening in other states as well and not just Southern Texas.