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Buyer beware, just got off the phone with Sprint support and was told the Google I/O Evo's are not covered by any Sprint warranty, and that if I had any issues I would have to go straight to HTC.
Can anyone else confirm?
They let me put insurance on my i/o phone without a question. Warranty work I can understand going through HTC, Sprint didn't sell the device.
Don't let tech support BS you, if it is activated on Sprint's network then they would have to support it.
If your paying for insurance you shouldn't have a problem right? I plan on taking my phone in. Not that the issues bother me so much but for 500 I feel like I shouldn't have any issues and if I do they fix it
I have been worried about this...
A friend here bought a phone through Radio Shack and went to Vegas where she was unable to get 4g to work, something wrong with the phone.
Sprint said they couldn't help her and she needs to go back to RS.
I hope I have no problems with mine.
I also got insurance on my phone, no questions asked.
I just left Sprint told the rep about the battery cover not fitting right, bottom left side of screen coming off, and wifi problems. He told me they didn't have any units in right now( which I figured they wouldn't) but he put me on a list and told me they'd call me before anyone else cause I'm only doing an exchange. No questions asked. BTW its a Google I/O phone I got off eBay . Right now I have the lighter color battery back, version 2 hardwaee, with the all red and black battery. I wonder if I get a new phone with everything different. The all red battery is the better of the two right(other being red and gold)? Also I've got it protected by ghost armor skin. Sprint better give me a discount for that. Cause j plan on buying a new one for the new phone ill be getting
This may have been discussed before but I just wanted to inform you guys on my experience.
So I purchased my EVO 6/16 and I absolutely loved it!! At first glance it was everything I expected an more. I looked a little closer at the device and I noticed quite a bit of things
1) Screen was not properly seated
2) Battery life was somewhat suspect (even with NO task manager and NO syncing)
3) a bit jittery when swiping from one screen to another (compared to that of replacement and my Nexus One)
4) Random buttons seemed to have been activated when pressing the power button (mostly the camera button)
5) Screen responsiveness was a bit off
So the above issues were just a few I noticed from my OLD EVO. Now this may be somewhat of an "Placebo Effect" of getting a new Evo. The phone they gave me today feels a bit different. Both phones has the Build (003) I jotted down all of the numbers I could and nothing seems different as far as build is concerned, however we all know quality control in different batches can vary from time to time but not by much (or at least shouldn't)
REVIEW OF EVO I RECEIVED 6/22 FROM SPRINT:
I went to the Sprint store on Monday 6/21, to exchange my OLD Evo because I was a lil disappointed with the above issues they inspected the device and said you are right the screen is not seated correctly. Of course the screen responsiveness worked perfectly for the rep lol. The manager came out and said he'd put me on the waiting list and I'd receive a new one as soon as they came in. I got a call less then 24-hrs later stating they had some in. So of course I jumped for joy dropped my son off at daycare and went to the sprint store to grab another Evo. It took about an hr because of the amount of people up there. I handed over my old Evo and got a new Evo. I asked to hold both in my hand because I read somewhere were a sprint rep tried to act like he exchanged a phone and changed all the stickers inside to make it seem like it was a new phone. So after I looked carefully at the numbers I had written down I held both in my hand and compared the screens. Rubbing my fingers on both screens on the left hand corner and side. As to no ones surprise what do you think happened!! DUH, the damn screen was coming up and the manager says, "WHAT THE HELL". So of course I get the new Evo and I get a brand new charger and kept my old one for my troubles per Manager.
So while keeping the above issues in mind, the new devices is showing absolutely NO light leakage and when I say NONE I mean NONE! No left corner. NO leakage above the 4 soft buttons, no nothing! Phone seems very responsive to every touch where you barely have to tap the button and it'll activate. This may be caused by the screen being properly seated unlike the previous one I had. Battery is still suspect however that is something I am willing to live with because I know what the phone can do and what it takes to perform those task. If anyone has any additional questions please PM me or ask here.
I know this is pretty lengthy but I really need to start giving back to XDA because, indirectly, you guys have done so much for me.
There all different
I called the Sprint store where I bought my phone, just a moment ago, and told them about how my screen is also starting to come up, you can see light around the edges of the phone, as if the screen is comming up and letting light out. not only that but even when I turn the phone off, and its real dark, I can see light underneath the soft keys, NOTHING IS TURNED ON THERE SHOULD BE NO LIGHT ON WHEN THE PHONE IS OFF!!! ya, kinda had to get that through to someone. anyway he told me to call a "repair" center, (which hes an idiot for telling me this) and that theyd have to "Diagnose it" - Or, "Look at it all bug eyed and say, HMMM.. a couple times, or Yup..." and tell me I need to replace it. Or what also might suck, is I dropped it a few days ago, from like 2 feet, didn't throw it, slam it, it was just a light drop. So there are a few chips around the edges of the phone, wounder if theyll try to tell me thats why its happening, even though it was doing this 3 days after I bought it. June 5th, so anyways I ended up calling the repair store before truckin over there, and they told me "No, you take it back to where you bought it, You dont want it repaired you want it Exchanged!
Hmmm.... Interesting, I could have sworn I told the other dude that! I know nothing Great Sprint Masta! So anyway they told me theyd have a shipment in tomorrow, and that No, I cannot get on a list nor could they "order" me one. Wounder if theyll be there tomorrow.
BAleR said:
I called the Sprint store where I bought my phone, just a moment ago, and told them about how my screen is also starting to come up, you can see light around the edges of the phone, as if the screen is comming up and letting light out. not only that but even when I turn the phone off, and its real dark, I can see light underneath the soft keys, NOTHING IS TURNED ON THERE SHOULD BE NO LIGHT ON WHEN THE PHONE IS OFF!!! ya, kinda had to get that through to someone. anyway he told me to call a "repair" center, (which hes an idiot for telling me this) and that theyd have to "Diagnose it" - Or, "Look at it all bug eyed and say, HMMM.. a couple times, or Yup..." and tell me I need to replace it. Or what also might suck, is I dropped it a few days ago, from like 2 feet, didn't throw it, slam it, it was just a light drop. So there are a few chips around the edges of the phone, wounder if theyll try to tell me thats why its happening, even though it was doing this 3 days after I bought it. June 5th, so anyways I ended up calling the repair store before truckin over there, and they told me "No, you take it back to where you bought it, You dont want it repaired you want it Exchanged!
Hmmm.... Interesting, I could have sworn I told the other dude that! I know nothing Great Sprint Masta! So anyway they told me theyd have a shipment in tomorrow, and that No, I cannot get on a list nor could they "order" me one. Wounder if theyll be there tomorrow.
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Wow that is very disappointing my man. I really hope it works out for you. The scratch should not be an issue. Are you a new customer or a existing customer?
BAleR said:
I called the Sprint store where I bought my phone, just a moment ago, and told them about how my screen is also starting to come up, you can see light around the edges of the phone, as if the screen is comming up and letting light out. not only that but even when I turn the phone off, and its real dark, I can see light underneath the soft keys, NOTHING IS TURNED ON THERE SHOULD BE NO LIGHT ON WHEN THE PHONE IS OFF!!! ya, kinda had to get that through to someone. anyway he told me to call a "repair" center, (which hes an idiot for telling me this) and that theyd have to "Diagnose it" - Or, "Look at it all bug eyed and say, HMMM.. a couple times, or Yup..." and tell me I need to replace it. Or what also might suck, is I dropped it a few days ago, from like 2 feet, didn't throw it, slam it, it was just a light drop. So there are a few chips around the edges of the phone, wounder if theyll try to tell me thats why its happening, even though it was doing this 3 days after I bought it. June 5th, so anyways I ended up calling the repair store before truckin over there, and they told me "No, you take it back to where you bought it, You dont want it repaired you want it Exchanged!
Hmmm.... Interesting, I could have sworn I told the other dude that! I know nothing Great Sprint Masta! So anyway they told me theyd have a shipment in tomorrow, and that No, I cannot get on a list nor could they "order" me one. Wounder if theyll be there tomorrow.
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Complete BS. I can tell you from experience that the Sprint employees at the stores know pretty much nothing about anything.
Call Sprint's hotline directly and explain your situation. They should be able to order one for you and have it shipped directly to your address. That's how I got my EVO in the first place. When every store was sold out and it was no longer available online, all I had to do was call in and they ordered it and sent it out next day.
sfox8 said:
Complete BS. I can tell you from experience that the Sprint employees at the stores know pretty much nothing about anything.
Call Sprint's hotline directly and explain your situation. They should be able to order one for you and have it shipped directly to your address. That's how I got my EVO in the first place. When every store was sold out and it was no longer available online, all I had to do was call in and they ordered it and sent it out next day.
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Yeah that is certainly a step you can take. If the store is unable to assist thats just more fuel to take with you when you call Sprint and let them know how you were treated in the store. Bet you'll have a new Evo by Friday lol.
talentedtenth said:
Wow that is very disappointing my man. I really hope it works out for you. The scratch should not be an issue. Are you a new customer or a existing customer?
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I am new yes.
sfox8 said:
Complete BS. I can tell you from experience that the Sprint employees at the stores know pretty much nothing about anything.
Call Sprint's hotline directly and explain your situation. They should be able to order one for you and have it shipped directly to your address. That's how I got my EVO in the first place. When every store was sold out and it was no longer available online, all I had to do was call in and they ordered it and sent it out next day.
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I did call the hotline, I dialed *2 and talked to a fella and he told me the same, just take it up to the one that I bought it at and have them exchange it. I guess they play favorites.
Ya, I called em again, they told me all I can do is have them hold one, IF they have any, I think I'm just talkin to the wrong people about this. thanks for the input.
I bought mine from Radio Shack.
Do I need to deal with them to try to exchange mine, or can/should I just take it to a Sprint store directly and see if they will exchange it there?
Also, I've heard/read that HTC has pulled all the EVO's and is "fixing" the assembly line and expects to have "fixed" units available soon.
Assuming this is true (yes, I know), do you think they will replace the "defective" units after the 30 days, based on the 1 yr mfr warranty?
Or do I need to push for a replacement before July 3?
?????
okay heres what im understanding so far, sprint will replace/exchange my evo if it has light leakage or/and glass separation? please correct me if im wrong, so when i go to my local sprint store i wont look like a fool
JustinChase said:
I bought mine from Radio Shack.
Do I need to deal with them to try to exchange mine, or can/should I just take it to a Sprint store directly and see if they will exchange it there?
Also, I've heard/read that HTC has pulled all the EVO's and is "fixing" the assembly line and expects to have "fixed" units available soon.
Assuming this is true (yes, I know), do you think they will replace the "defective" units after the 30 days, based on the 1 yr mfr warranty?
Or do I need to push for a replacement before July 3?
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+1... Im in the same boat.
Sprint online order center told me that for the glass separation n light leaking I should get a replacement from sprint dot com (being the place I got my phone from) n that going to a local repair store would only mean I get a refurbished evo the rep said "if you paid for anew device n its defective you should naturally want a new replacement not a refurbished unit" so I agreed the phone is still out of stock at sprint dot com n as soon as it goes in stock I was told to call them n demand my new replacement. Further more the rep said even if I go past my 30 day limit n the device is still not in stock that I will not pl pay for anything because it was defective to begin with.
I went to a sprint repair center and the guy told me it is a normal thing for the phone to have a light leak and that the glass was normal. He said he has a Evo too and his is doing the same thing. I showed him how my glass is up and does not have an edge like the other side of the phone and he said that the phone is fine... WHAT THE HECK... no it isn't! It has lifted some since I bought it.
All 3 of ours are having the glass problem and mine has a half blown speaker. Sprint said to take it into a corp store so they could put a note on the account, so I did, but sprint.com is still out so I can't replace them.
Another week and a half and I'll be getting close to the 30 day mark. I hope I get some working ones by then!
I know it is not normal for the phone to be glowing in the dark...
JustinChase said:
I bought mine from Radio Shack.
Do I need to deal with them to try to exchange mine, or can/should I just take it to a Sprint store directly and see if they will exchange it there?
Also, I've heard/read that HTC has pulled all the EVO's and is "fixing" the assembly line and expects to have "fixed" units available soon.
Assuming this is true (yes, I know), do you think they will replace the "defective" units after the 30 days, based on the 1 yr mfr warranty?
Or do I need to push for a replacement before July 3?
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+1 I'm also in the same boat..
Coming from having 2 faulty Heros and having to deal with CS, your best bet is to use *2. Lately Sprint's CS has been amazing after horrible reviews. Let them know your problem and they will take care of it. I have had 2 different options. Either have Sprint overnight me a replacement phone. Or have them note my account and I go to the local Sprint store to have it replaced. Both have worked flawlessly.
talentedtenth said:
Wow that is very disappointing my man. I really hope it works out for you. The scratch should not be an issue. Are you a new customer or a existing customer?
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Oh good I was worried about this. I am having the light leakage issues and want an exchange, and of course like every other owner I have dropped mine already lol.
Luckily I got mine at a Wal-Mart in the boondocks where they have a full stock still so no inventory issues there haha
BAleR said:
I know it is not normal for the phone to be glowing in the dark...
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I had the same problem with glowing in the dark with the Navigation keys being dimly lit.
After some reaserch, It appears I have a REV 0002 Hardware. I have replaced with a REV 0003 hardware and the problem is GONE......
BAleR said:
I am new yes.
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Once you go into the store and speak with a manager politely ask him when your 30 day satisfaction guarentee started. Its unfortunate that you have to mention it but I am sure once he see that you are still within your trial that will light some fire under his a$$. Not only will he think he'll lose a new client but a new client that bought an EVO. Should work...
i'm not sure if i want to wait for the software patch for the screen since some people aren't having the issue. It won't fix the screen lifting issue anyway. Mine is very slightly raised at the bottom barely noticable but i'm woried that it will get worse over time.
I also purchased mine at Radio Shack and am wondering if I need to exchange it there or go to a sprint store.
Anyone else having a problem with the white paint chipping off the white EVO?
I noticed around the edges of the rear frame the paint is starting to come off revealing the red plastic underneath. I called several Sprint stores none of them carry the actual white parts for the EVO, One tech suggested I buy the parts on ebay and install them myself, Another tech wanted to charge me $35 just to look at the phone and then decide whether or not to file a warranty claim for the EVO.
Does any of this sound right? I have only been with Sprint for a few months.
Bargsbeer said:
Anyone else having a problem with the white paint chipping off the white EVO?
I noticed around the edges of the rear frame the paint is starting to come off revealing the red plastic underneath. I called several Sprint stores none of them carry the actual white parts for the EVO, One tech suggested I buy the parts on ebay and install them myself, Another tech wanted to charge me $35 just to look at the phone and then decide whether or not to file a warranty claim for the EVO.
Does any of this sound right? I have only been with Sprint for a few months.
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going to a sprint tech center is a horrid experience. your almost better fixing it yourself or selling the phone and getting another one.
fixxxer2008 said:
going to a sprint tech center is a horrid experience. your almost better fixing it yourself or selling the phone and getting another one.
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I don't want to get rid of it, I really like the white EVO. Do you think I would have better luck dialing *2 and talking to customer care and see if they will swap out the phone?
Bargsbeer said:
I don't want to get rid of it, I really like the white EVO. Do you think I would have better luck dialing *2 and talking to customer care and see if they will swap out the phone?
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yeah i would.
Bargsbeer said:
Anyone else having a problem with the white paint chipping off the white EVO?
I noticed around the edges of the rear frame the paint is starting to come off revealing the red plastic underneath. I called several Sprint stores none of them carry the actual white parts for the EVO, One tech suggested I buy the parts on ebay and install them myself, Another tech wanted to charge me $35 just to look at the phone and then decide whether or not to file a warranty claim for the EVO.
Does any of this sound right? I have only been with Sprint for a few months.
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Take it back to BestBuy... Lol
I would just pull the back off the phone and repaint it. You could actually paint it any color you want. I'm actually going to paint my otterbox so the wife and I can tell the difference between our phones(we both have EVO's with the same style otterbox.
Sent from my totally awesome EVOPC36100
A store once told me to go buy a stylus for my Treo at Radio Shack when mine broke.
I called Executive Escalations and explained the situation, had a stylus overnight and as far as I was told the store was reprimanded.
Don't take their BS.
bigredgman said:
I would just pull the back off the phone and repaint it. You could actually paint it any color you want. I'm actually going to paint my otterbox so the wife and I can tell the difference between our phones(we both have EVO's with the same style otterbox.
Sent from my totally awesome EVOPC36100
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I watched a video on Youtube the rear housing panel is only 5 screws and it comes right out, I'm thinking some touch up paint......
aph said:
A store once told me to go buy a stylus for my Treo at Radio Shack when mine broke.
I called Executive Escalations and explained the situation, had a stylus overnight and as far as I was told the store was reprimanded.
Don't take their BS.
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I'm trying to be a nice guy, I don't want to escalate anything if I don't have to, I will if it's necessary. So far it seems the Sprint at the stores are not even prepared for working on the white EVO, They don't even carry the parts....
I've had nothing but good experiences with the sprint repair centres. Took my phone in last week cause the speaker sounded bad, they replaced the whole back half of the phone, free, no questions asked in about 10 minutes, they didn't even mention the fact my phone said "freshhh" when it booted up lol.
I brought my microUSB cable in as well because the end bent and it stopped charging the phone. I figured its my fault, they'll sell me a new one but he just grabbed me a new one and off I went, great experience.
This week my GPS stopped working so back I went, they looked at it and ordered me a new phone, again no questions asked, no charge.
So I would say go to a different sprint store. Everyone complains about Sprints customer service but I've had nothing but good experience.
creyc said:
I've had nothing but good experiences with the sprint repair centres. Took my phone in last week cause the speaker sounded bad, they replaced the whole back half of the phone, free, no questions asked in about 10 minutes, they didn't even mention the fact my phone said "freshhh" when it booted up lol.
I brought my microUSB cable in as well because the end bent and it stopped charging the phone. I figured its my fault, they'll sell me a new one but he just grabbed me a new one and off I went, great experience.
This week my GPS stopped working so back I went, they looked at it and ordered me a new phone, again no questions asked, no charge.
So I would say go to a different sprint store. Everyone complains about Sprints customer service but I've had nothing but good experience.
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I don't think it so much a customer service issue, As it's just that they are not
prepared to repair the White EVO. I only have a handful of Sprint Stores in my area, So far everyone I have talked to has not been much help. The last thing I want to is drive even farther to get the same answer.
i have the white evo and the paint chips and its orange. its annoying =(
Ummmm ummmm yea.....i don't know what to tell you...I'm confused by this thread and its meaning for creation. You probably are upset but I would suggest painting it yourself maybe?
Sent from my PC36100 using XDA App using Swype and Warm 2.2 RLS3
Id like to see some finished results of the battery cover and the piece underneath the front benzel painted some different colors before i go doing my own. I own a black evo so I don't even know if painting would even be an option. Still, I'd like to see.
Sprint stores don't have stock for any white parts yet, so there's nothing that can be done. Though, even if there were parts, paint is considered cosmetic damage, and not covered. You also have to remember that stores are JUST getting stock of the white EVOs, for sale in a few days. Many have never even SEEN a white one in person.
That being said, as much as I love the look of the white, I've seen the paint chipping too often to get one. Sad.
haha.. i traded out my white evo for a black one for this reason
jdh10475 said:
Take it back to BestBuy... Lol
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How is wat u said funny
Sent from my PC36100 using XDA App
so i just spoke to a verivon rep named sandy. i was looking to get a replacment device. verizon no longer offers warranty replacements they offer you droid x, lg ally, lg vortex. hmmmmm yes thats a FAIR trade
As a tech rep I can say this is wrong.only reason we replace with a different device is if we are out of stock
well this might aply to me cause i have the white ssf
Wasn't the White Fascinate only available though Best Buy? I'd take it there.
Thacallmehess said:
Wasn't the White Fascinate only available though Best Buy? I'd take it there.
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Yes, it was Best Buy only, so if you want it replaced under warranty, you'll likely either need to contact Best Buy or Samsung.
So what your saying is Verizon can replace your phone, just not give you the limited edition device that you did not buy directly from Verizon, but because you have this super special one of a kind device you expect that company that didn't sell it to you to replace it? I hate to break it to you, but that is one thing that comes with having those one of a kind devices, now mind you, I have the White Fascinate, but if Verizon doesn't have any of those in stock, am I going to be bummed? Sure I am, but am I going to get a my undies in a knot, heck no! I take the fact that they are not the ones that sold the device to me, and take what I can get, but if I really want the white one, I would go to Best Buy or Samsung. Your title is very misleading, should be titled, verizon will not replace my broken limited edition white samsung fascinate
They JUST replaced mine with a Droid 2, but gave me the option for another Fascinate.
Sent from my SCH-I500 using XDA Premium App
Not to mention, Best Buy offers protection that would have allowed you to get a white one as a replacement if yours couldn't be repaired. If you opted not to get it and use Verizon's insurance or the warranty from Samsung only then you are responsible for that decision and can live with the consequences.
Sent from my SCH-I500 using XDA Premium App
Sorry, but I just have to ask. Why the heck would anyone want a white Fascinate? It will show grime way to easily, and it looks way too much like a certain competing product. Also, I've looked at them in Best Buy, and they just look weird. If the phone was all white, I'd understand, but the way the back is white and the front is still black just looks goofy to me.
Anyway, back on topic, even if they can't replace it with another white one, there shouldn't be any reason at all why they can't replace it with an ordinary black model. If the person you talk to refuses to do so, I would either hang up and call back to get a different tech, or in the case of a retail store setting, either come back another day or find another store. If its urgent to get a replacement immediately, I would demand to speak with the store manager to get some appropriate service. I'm sorry, but there's absolutely no way they can legitimately claim that an LG Ally is an equivalent replacement for a Fascinate.
Sent from XDA Premium on my Super Clean Fascinate
ivorycruncher said:
Sorry, but I just have to ask. Why the heck would anyone want a white Fascinate? It will show grime way to easily, and it looks way too much like a certain competing product. Also, I've looked at them in Best Buy, and they just look weird. If the phone was all white, I'd understand, but the way the back is white and the front is still black just looks goofy to me.
Anyway, back on topic, even if they can't replace it with another white one, there shouldn't be any reason at all why they can't replace it with an ordinary black model. If the person you talk to refuses to do so, I would either hang up and call back to get a different tech, or in the case of a retail store setting, either come back another day or find another store. If its urgent to get a replacement immediately, I would demand to speak with the store manager to get some appropriate service. I'm sorry, but there's absolutely no way they can legitimately claim that an LG Ally is an equivalent replacement for a Fascinate.
Sent from XDA Premium on my Super Clean Fascinate
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I at first would agree with you on why would you want one, when I went into Best Buy, I went in wanting the black one but they were out of stock, and it was a sale for the Fascinate at $50, so overall it didn't matter to me what I got, all I cared about was just getting the device. But now that I have the white one, it looks pretty slick to me, but I personally wouldn't throw a fit if I needed a replacement and they sent me a black one.
Yeah if its white we replace with black with back or send you to samsung
Working for Verizon I can also say that that is completely bull... Sounds like you talked to a newbie or possibly you were at an indirect dealer and working with some sort of non verizon insurance
Just call samsung galaxy s support! My wife has the white fascinate and when her phone broke(hardware issue) we had to send it to samsung. The bad news! They had it for over a week and ended up replacing it with a new device. We were told her original phone could not be repaired, but if you ask me I think they lost it. We called them after 3days and they said they would call us back in 24hrs. 3days later we called back and they said they were sending her a new one. Oh well a new one is better.than refurbished anyday. We also bought it at best buy on black friday. It was $0 W/contract.
Sent from my SCH-I500 using XDA App
I'm having the "screen separation" issue where it starts to come up and move around at the bottom of the front of the phone, light leaking out shows up in the dark, etc.
Anyway... it's slowly getting worse so I unrooted my EVO and flashed back to stock (regretting it, a little) for giggles to take it to a Sprint corporate store near where I live to have them look at it.
The rep at the store, who wasn't even really interested in looking at my phone, told me:
1. He never heard of the problem.
2. He never saw a phone with the problem.
3. HTC never told Sprint anything official about it.
Long story short, he told me that it'd be considered a "cosmetic issue" and I'd have to file an insurance claim to get a replacement, or I could contact HTC and deal with them.
Lame! I just bought this phone a little more than 2 months ago. This is really something they should take care of at the store. They're the ones that sold me the damn thing!
</rant>
Anyone else had to deal with this problem? What did you wind up doing?
I'm sitting here rolling unrooted/stock right now, debating keeping it that way until there's a bug-free leak of the official EVO update. Ugh. I wish "ii treated ii" would tell me when the Nexus S was really going to be released so I can sell this phone and get one...
Ryjabo said:
I'm having the "screen separation" issue where it starts to come up and move around at the bottom of the front of the phone, light leaking out shows up in the dark, etc.
Anyway... it's slowly getting worse so I unrooted my EVO and flashed back to stock (regretting it, a little) for giggles to take it to a Sprint corporate store near where I live to have them look at it.
The rep at the store, who wasn't even really interested in looking at my phone, told me:
1. He never heard of the problem.
2. He never saw a phone with the problem.
3. HTC never told Sprint anything official about it.
Long story short, he told me that it'd be considered a "cosmetic issue" and I'd have to file an insurance claim to get a replacement, or I could contact HTC and deal with them.
Lame! I just bought this phone a little more than 2 months ago. This is really something they should take care of at the store. They're the ones that sold me the damn thing!
Anyone else had to deal with this problem? What did you wind up doing?
I'm sitting here rolling unrooted/stock right now, debating keeping it that way until there's a bug-free leak of the official EVO update. Ugh. I wish "ii treated ii" would tell me when the Nexus S was really going to be released so I can sell this phone and get one...
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*2 anytime you have a disagreement with the store on a tep issue.
ii treated ii would likely help if you gave more "thanks"
They tried telling me the same thing months ago, then a month ago I dropped it and shattered the screen. But $100 and I have a 004 hardware brand new not refurbished. And an extra charger, 8gbcard. I am satisfied now.
mattykinsx said:
*2 anytime you have a disagreement with the store on a tep issue.
ii treated ii would likely help if you gave more "thanks"
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I did this for the same issue. The tech on *2 agreed I should've had the phone replaced and said I should go back an talk to the manager. Well, I did that and the manager denied my replacement request as well. Eventually had to take it to [email protected] and they were able to reset my upgrade for this summer (it was suppose to be taken away). I ended up fixing the light leakage by buying a black paint marker at walmart, applied a thin strip between the glass and the casing and good as new!
No offense by why are people so anal about this? Heath there's little white lines on both sides of my screen.. doesn't bother me
A drop of Chuck Norris's semen was placed on Android OS. We now have CyanogenMod.
I have a similar story, OP. I went in this weekend to show them my blown earpiece speaker and the large white spots on the screen. The spots are definitely an issue that can be looked up on the forums here. As a matter of fact, Sprint had already sent me a replacement for the white spot thing before, but my new one has the same issue now. Any way, they charged me $40 to replace the earpiece, which is clearly a manufacturing defect. When I asked why it wasn't covered under warranty, I was told that I could choose to ship it to HTC and be without a phone for weeks. Then I was told that even if I had insurance on the phone, I still would have to pay for the ear piece replacement. About the white spots, I got the "it's cosmetic" reply. This is some BS.
After I left the Sprint Store, I went to T-Mobile and At&t to ask about how they deal with warranty issues. Both stores told me that if there's a problem that's clearly a manufacturing defect, they replace it for free if it's under warranty.
I've been happy with Sprint up until this point for the most part, but I'm now considering how much I really want to keep giving them my money.
Crossrocker said:
No offense by why are people so anal about this? Heath there's little white lines on both sides of my screen.. doesn't bother me
A drop of Chuck Norris's semen was placed on Android OS. We now have CyanogenMod.
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If this happened to me on a 2 month old phone, I'd be beyond pissed.
I went to the Sprint store near my office today too. While putting on a screen protector, some water got inside and caused dark spots. Most of it went away, but 2 small spots were clearly noticeable when the screen was white(otherwise, not that big of an issue).
I told the rep about the spots and he asked if I had insurance on it. I told him I did not. He was pretty cool and said he could file some repair order and I'd just have to ante up $35. I asked him if they're going to repair the screen, he told me I'd get a new phone in about 3 days. WINNING!!
BTW, I didn't even bother unrooting. He looked confused as he was trying to find the dialpad since the launcher on Myn 2.2 looks different...lol
iitreatedii said:
are you still trying to be a fagget like for real, get a life...
anyway OP, call sprint and have them call that specific store, they will do that if you ask them to.
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The fact you spelled "******" wrong is hilarious, its his signature, you get a life. Going off on people like that is just ignorant, seriously.
Sent from my PC36100 using XDA App
Crossrocker said:
No offense by why are people so anal about this? Heath there's little white lines on both sides of my screen.. doesn't bother me
A drop of Chuck Norris's semen was placed on Android OS. We now have CyanogenMod.
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A 2 month old phone that you're gonna be tied into a contract and likely have to use for over a year (closer to 2 with the new upgrade policy I believe).. I'd be more than anal about it.
if they choose to be an ass... then so you owe them nothing...
say you lost the phone... file for $100 deductible replacement.. and now you have a spare to fix things yourself... and use as you see it.
all the official sprint store that i went they where professional and they help me but, don't go to those private authorizes dealer for sprint they are the real asshole. i made a mistake signing up at one and maan they gave me hard time exchanging my defect Samsung epic and i already reported to sprint and they are under investigation.
Some users have this idealistic view of Sprint in-store service, but that's sadly not the case for many of us. For what it's worth, I should note that I'm a civil, friendly, slightly shy person. I don't have any attitude and I don't try to antagonize the employees or get riled up.
That said, it took me several stores and several tries to get my issues dealt with, along with about $60 total of gas. One store was outstandingly rude, arrogant and unhelpful. The other stores were like robots worked there, depending on what robot you got, you'd walk away happy, or very frustrated.
The problems I had with my old Evo were all WIDELY known defects that Sprint has even acknowledged, yet the employees played 100% dumb, insisting that "all Evo's have the bright spot, that's a flaw in all of them, and a swap won't help" and "random reboots are just a fact of life with a smartphone this sophisticated." Wtf? Anyway.
Someone needs to do a hidden camera report and send it to Dan Hesse.
most the store level reps eat paint chips lol real genius's. most of the time they give me trouble ill pull out my phone and dial *2 in front of them and that normally changes how im treated
thats bs
unknown_soldier said:
I have a similar story, OP. I went in this weekend to show them my blown earpiece speaker and the large white spots on the screen. The spots are definitely an issue that can be looked up on the forums here. As a matter of fact, Sprint had already sent me a replacement for the white spot thing before, but my new one has the same issue now. Any way, they charged me $40 to replace the earpiece, which is clearly a manufacturing defect. When I asked why it wasn't covered under warranty, I was told that I could choose to ship it to HTC and be without a phone for weeks. Then I was told that even if I had insurance on the phone, I still would have to pay for the ear piece replacement. About the white spots, I got the "it's cosmetic" reply. This is some BS.
After I left the Sprint Store, I went to T-Mobile and At&t to ask about how they deal with warranty issues. Both stores told me that if there's a problem that's clearly a manufacturing defect, they replace it for free if it's under warranty.
I've been happy with Sprint up until this point for the most part, but I'm now considering how much I really want to keep giving them my money.
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I had sent my phone repaired a while back for a crackedscreen, when theyfixed the screen, 2 days later my ear speaker broke.. I went in.. told them that they had fixed my screen, but they now broke my ear piece.. they replaced it in 20 mins free of charge
Rippley05 said:
A 2 month old phone that you're gonna be tied into a contract and likely have to use for over a year (closer to 2 with the new upgrade policy I believe).. I'd be more than anal about it.
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Gotcha. Ive had the lines since.. last year? But i always have a case on so i don't see em. Anyway I'm going to the evo 3d soon
A drop of Chuck Norris's semen was placed on Android OS. We now have CyanogenMod.
Thread cleaned of irrelevant nonsense and trolling
Sprint sucks...worst customer service
smuglife101 said:
Sprint sucks...worst customer service
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Never given me a problem, it's mostly dumb employee's who are either being dicks or are retarded.
smuglife101 said:
Sprint sucks...worst customer service
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Being as they hold the award for best customer service in the industry....