Hello everyone. I'm here about the share something wich i do hope you all do something similer as i did. I'm very unhappy with HTC, and i really do hope to get HTC more respectfull for all its customers, and participants on turning this phone into a great smartphone.
Here have been the messages wich i've exchanged with HTC corporation and their replys on why doesnt HTC get an update on European firmware, and only on Rogers HTC.
ME: Hello. I just want to say i'm very disapointed with HTC. Rogers made up an update for HTC magic 2.1 android, and HTC isnt giving us one. Just wish to point out with me is a client wich you'll loose. I'm very sad with HTC, when you guys already replied to me that HTC magic wont have 2.1 android.
Best regards,
Jorge Pereira
HTC: Dear Mr. Pereira,
Thank you for contacting us,
We apologize for the inconvenience, however there is no information regarding the release of the 2.1 upgrade for the Rogers Magic on the HTC website.
Please note that any information that any information that do not come from the HTC website can only be regarded as rumors and speculation.
Please note that you can contact us via support line. For further details, please go to http://www.htc.com/europe/CA_Hotline.aspx, you'll find a toll free number that you can dial only from a landline.
Best Regards,
HTC Team
http://www.htc.com
ME: I'll be simple on the reply. Is from your official site:
HTC MAGIC (ROGERS) ÉCLAIR ROM UPDATE 3.54.631.3 | 09.08.2010
at: http://www.htc.com/ca/support/magic-rogers/downloads/
Already download it and tried to update. But was not possible giving id errror. So dont sent sand to my eyes, as i do not believe in you.
Everyone wich has a rooted phone, already flashed it. I want an official update as many HTC magic owners want.
Since there has been a very large lack of knowing where to find the official update, so that you might not say again its a rumour. http://www.htc.com/ca/support/h/magic-update The oficial update site from HTC. Very disapointed with HTC. Lying to its costumers. Never thought this would be a position HTC would have.
HTCear Mr. Pereira, Thank you for contacting us, We apologize for the earlier confusion, however, currently there is no plan to upgrade your phone to Android 2.1. The result of our analysis showed that an upgrade to your phone may impact the user experience and we ultimately decided that an upgrade was not recommended. Your phone will still receive support, and we thank you for your patience and understanding. Please note that you can contact us via support line . For further details, please go to http://www.htc.com/europe/CA_Hotline.aspx, you'll find a toll free number that you can dial only from a landline. Best Regards, HTC Team http://www.htc.com
ME: Why is it not recomended since rogers have exacly same HTC magic with same board same specs? And if i tell you that i already seen a rooted phone with 2.1 android oficial with Rogers version of android 2.1 workign much better than my 1.5 android? If i tell you that i can get in that android the maximum speed of my internet conection, and iwht my phone i'm limited to a 1,5 Mbps? If i tell you that i decided to root my phone and tested and i get same great results as the other phone? The conclusion would be again, HTC is sending sand to its customers, and you'll be loosing one right here since you are not beeing honest. Experience with Android Rogers ROM is the REAL best experience i could ever have. I never had my internet lag again, i went to 6 Mbps speed at download (thats 4 times what i had before) . How is it even possible to not be recomended? HTC this info is beeing shared by everyone with HTC magics. I'm sure you are all receiving same emails as i am. I'm just speaking in a forum about this. XDA Forum, please do check at HTC Magic section it because i'm really sad you are working in a such unhonored manner. Thank you again for the replys. Best regards, Jorge Pereira
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I hope by this i can get a petition where everyone complains and HTC really releases an european edition. Would be great to get a European Radio edition and other things. Anyways Thank you everyone wich tries with me
you should really try to get something proofread or just use you native language when filing formal complaints.
on the other hand, yes it does suck that you havent gotten an update, but they never said it would be updated. you should look into a custom rom.
but the thing is. ROgers has an official update great for android. Wich has HTC hand. What more proof do we need?
jgcaap said:
but the thing is. ROgers has an official update great for android. Wich has HTC hand. What more proof do we need?
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He's referring to grammar, spelling and punctuation. Companies are less likely to take you seriously when you have sentences such as:
"Just wish to point out with me is a client wich you'll loose."
What?
"Everyone wich has a rooted phone..."
I'm thinking maybe the word that would be more appropriate.
"Is from your official site:"
How about "This is from your official site"
Look, when you are writing something important you want it to sound important otherwise they are less likely to understand it as such. This is unless your about ten years and writing to Fisher-Price.
Related
Does anyone know when there will be an update for Bell users? It seems they are lagging behind telus and sprint on the upgrades.....
Bell HTC Vogue WM6.1/GPS/Rev-A Rom
Same concern here, why Bell always need to be 1 year behind his competitors?
The official rom is 1.19.666.1 while others have 3.56.xxx
Yeah, Bell is always late . But for the price I pay for unlimited data. I don't really mind that much.
What HTC Technical Support Says:
I asked the HTC support team about the issue and that what they <strike>answer</strike>, copy pasted me (note the when and if):
"Hello,
Thank you for your inquiry regarding the latest firmware for your Touch.
We understand that it is important you receive all the information to best utilize your device. Currently, our developers have to work with Bell to determine when and if a ROM upgrade will be available. Unfortunately, there is no estimated time for availability of any ROM update. Please check the HTC America website for any software updates that may be released, http://www.htc.com/us . Just click on the support link then choose your device.
I hope we have answered your question in detail. Feel free to contact us again if you have any further questions.
HTC Technical Support"
As I know Bell policy, I doubt we will ever see such upgrade.
This really sucks...i was looking forward to use the gps system and i don't want to void my warranty by using a different rom....it seems i will have to buy a separate gps receiver after all...
amad99 said:
This really sucks...i was looking forward to use the gps system and i don't want to void my warranty by using a different rom....it seems i will have to buy a separate gps receiver after all...
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I dont see why everyone is concerned with an official update. Just unlcok and flash a custom rom, which will be 100x better anyways
I read on forums that once the radio is changed from 1 point something to 3 point something, it won't change back properly....since i have a 3 year warranty on the phone i dunno if they will fix something broken if they see it has a diff rom or if something from the cooked rom stays with the phone when i load the oem....
Any input?
Vonn over at Android Community Forums just posted that they got an email from HTC Customer Care saying that there will be an update in the very near future.
Full post from Vonn:
Lots of people will probably be interested in this. It was mailed to me today from HTC Customer Care and comes from HTC Head Office.
"HTC is actively working on a software update that will make your experience on your Hero device better. A partial software update is ready in 10 days and a major release will be available in mid September containing local language support.. Please check our website from time to time and update your device when the software is available"
Customer Care don't know exactly what will be contained in the update though so keep an eye on the site.
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Cool.
Lets hope the telco's have betas and are testing to allow for us branded Hero users to take advantage of this.
Normally branded phones have their own software, at least my htc diamond did. The website didn't accept my serial code, instead I had to go to the vodafone site to download the official vodafone rom.
Flashing it to a manufacturer rom (for example normal htc-rom) would screw up my warranty through vodafone (but I heard you would get warranty through htc)
So don't just flash, read before you do that
Stafflover said:
Normally branded phones have their own software, at least my htc diamond did. The website didn't accept my serial code, instead I had to go to the vodafone site to download the official vodafone rom.
Flashing it to a manufacturer rom (for example normal htc-rom) would screw up my warranty through vodafone (but I heard you would get warranty through htc)
So don't just flash, read before you do that
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That's good advice. Be warned, people!
Assuming you still had access, you could just flash it back, no?
Excellent news
Makes a change for HTC normally they wait for the guys on this forum to release updates for them. They must be keen to make sure they get the android market share.
Brilliant!
Excellent!!!
Great!
Can someone enlighten me as to how these updates (especially the "major" update in September) work? Do we completely reflash the entire rom? Will this erase our settings, personal data such as smses and downloaded apps? And will it bring the phone back to being unrooted?
Thanks
It will almost certainly wipe your phone but thanks to the fact that so much is stored on Google's servers and the SD card, I didn't find wiping my Hero was actually too bad. Certainly I was up and running again with far less hassle than my Touch Pro...
It will be interesting to see what improvements HTC can put together and what user issues they resolve with it.
Well, I certainly hope this is the case but the guy I spoke with today at HTC customer service in Sweden gave me quite the opposite impression. He told me no major fw-updates were planned, only minor fixes but no dates were set.
Hopefully, he's not up to speed
he's not, my email from HTC came this evening saying 10 days first, September second, i asked because i hope firmware update will take care of the led issue
Good just in time for the US release. Can't wait to hear what they manage to do.
Aridon said:
Good just in time for the US release. Can't wait to hear what they manage to do.
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So that's why they are doing a firmware update for the US market. Couldn't understand why they were so keen yo get an update out.
suisen said:
he's not, my email from HTC came this evening saying 10 days first, September second, i asked because i hope firmware update will take care of the led issue
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re the leds that will be interesting as my hero has been sent back to HTC for this very reason. When i spoke to customer support they said there was no record of the led issue being reported
Not having LED issues here so I hope the update addresses the UI lag with some performance enhancements.
To be honest, I'm hopeful but not optimistic. Heard all the 'new release in ten days' bollocks from HTC when I had the absolute disaster that was my Kaiser, and never got anything from them then. I hope they've changed...
The Doctor said:
It will almost certainly wipe your phone but thanks to the fact that so much is stored on Google's servers and the SD card, I didn't find wiping my Hero was actually too bad. Certainly I was up and running again with far less hassle than my Touch Pro...
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Not necessarily. If you're moving from one major build to another, e.g. T-Mobile US to T-Mobile UK ROM, or T-Mobile to Rogers ROM, then yes, you will probably need to wipe. My experience with the 'official' ROMs is that they never require a wipe and are designed to be so.
Hey Guys,
I was wondering that since Google is already sharing the Donut Love with G1's and Magic's when are we gonna see some Donut love for our lovely piece of Hardware we all know as HERO ...
I am guessing Htc is working on the 1.6 SDK provided by Google to integrate it with ROSIE, but i am thinking the Developers here are alot faster than the guys and HTC.
So can we get a Rosie with 1.6 which is rooted ofcourse but nothing else... no other modifications i mean.
Respect to all.
Cheeers
nadeemhasnaat said:
Hey Guys,
I was wondering that since Google is already sharing the Donut Love with G1's and Magic's when are we gonna see some Donut love for our lovely piece of Hardware we all know as HERO ...
I am guessing Htc is working on the 1.6 SDK provided by Google to integrate it with ROSIE, but i am thinking the Developers here are alot faster than the guys and HTC.
So can we get a Rosie with 1.6 which is rooted ofcourse but nothing else... no other modifications i mean.
Respect to all.
Cheeers
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Click to collapse
Good question, I would love to see that as well... BUT I suppose it is not possible without the kernel sourse, unless Sprint's Hero comes out with 1.6 and then its ROM is ported to our European Heros. That's up to the devs!
Well the Sprint Hero HAS to come with Donut... It's CDMA, and that's only supported in Donut, so I'm almost 100% positive it will ship with Donut.
chaoscentral said:
Well the Sprint Hero HAS to come with Donut... It's CDMA, and that's only supported in Donut, so I'm almost 100% positive it will ship with Donut.
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That was what I thought. But Joshua @ Engadget told me that their Sprint Hero review unit only has Android 1.5 on it. Well, Android 1.6 added support for CDMA does not necessarily mean that one cannot write a driver for Android 1.5 to support CDMA.
But anyway, I do think that it is almost likely that HTC will release a 1.6 update for the Hero in a not too distance future.
The Google experience G1s and Magics are purely that - stock Cupcake ROMs. The Hero presents a slight challenge as HTC put a lot of love into the ROM, with the addition of SenseUI. Hopefully, it won't take that long to cook a Donut ROM with SenseUI, but just making the transition of the great innovations from HTC for the Hero will be the stumbling block for a Donut-based ROM.
HTC Response to my Donut question.
I asked when they'd release a ROM using Dognut ( 1.6 ) for the Hero.
Their reply:
Good Morning, HTC do not release the ROM updates. Google do. If you have any questions relating thier operating system, the updates, its benefits and release dates please visit www.android.com for further support. Here at HTC, we manufacture the hardware on the device and release hotfixes for when reported bugs needs resolution. If you have a technical support related query regarding the device, please do not hesitate to contact us again. Kind Regards, HTC Europe
This has constantly been my experience with HTC - ask them a question and they say contact Google.
J-Zeus said:
I asked when they'd release a ROM using Dognut ( 1.6 ) for the Hero.
Their reply:
Good Morning, HTC do not release the ROM updates. Google do. If you have any questions relating thier operating system, the updates, its benefits and release dates please visit www.android.com for further support. Here at HTC, we manufacture the hardware on the device and release hotfixes for when reported bugs needs resolution. If you have a technical support related query regarding the device, please do not hesitate to contact us again. Kind Regards, HTC Europe
This has constantly been my experience with HTC - ask them a question and they say contact Google.
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Man thats so frustrating innit. I am sure if we ask google, they wont comment either coz our hero is not with "GOOGLE EXPERIENCE" ..... what a load of cr*p
well i actually snooped around and heard a couple of ppl say that it should not be a difficult task for HTC to induce Rosie into 1.6, infact one of them even said " should be a peice of cake" so i am a hopless optimist and hopefully it'll be sent as an OTA upgrade or " HOTFIX " by HTC soon...
I'll call HTC too and see if i can get any more info out
update
Just got off the phone with a customer support officer from HTC UK. And she said that while they dont have the exact date on when HTC will issue and update bundled with Donut, It is under works and will be sooner rather than later..... now the waiting games begin
correct me if I'm wrong, but 1.6 doesn't bring that much for us Hero owners right? When the first announcements came I looked through the "Whats new" list and I didn't start shouting from excitement
dipje said:
correct me if I'm wrong, but 1.6 doesn't bring that much for us Hero owners right? When the first announcements came I looked through the "Whats new" list and I didn't start shouting from excitement
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well the only notable improvement might be of the speed and performance, although google didn't shout about it so i m thinking it'll be minimalistic ... however detailed battery usage, universal search and test to speech are a few things i wouldn't mind having....
But actually for me its just about getting the latest updates on the Android flagship device...
dipje said:
correct me if I'm wrong, but 1.6 doesn't bring that much for us Hero owners right? When the first announcements came I looked through the "Whats new" list and I didn't start shouting from excitement
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One benefit will be being able to run any future apps that require 1.6 (use 1.6-specific API features). We already have apps that run only on 1.5 or higher...
system-wide search feature would be nice...
I'm not sure if anyone has noticed this, but I signed up to point it out:
http://www.htc.com/europe/product/tattoo/specification.html
http://developer.htc.com/htc_tattoo_developer.html
The Tattoo will be shipping with Android 1.6, and it uses the Sense UI. That should mean that it isn't too far off for the Hero.
Looks promising! and the Tatoo is Due to launch orange UK this month
VPN and Global search are the two main features I am most excited about in the Donut
It's supposed to be faster also.
Does 1.6 not also include the improved App Store for Android?
mjames_84 said:
Does 1.6 not also include the improved App Store for Android?
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yes it does
http://drop.io/g1i9pj0 hero is getting donut....you might also be getting a snapdragon hero.
I installed donut on my girlfriends g1 yesterday and it seemed much faster than cupcake.
... in a live chat (fireside),
today 20 May 2010 at 1pm (westcoast) close to the google-boyz:
link: code.google.com/events/io/2010/sessions/fireside-chat-android-handset-manufacturers.html
So.. what came of this chat?? Or have I got my timezones wrong and it's not yet happened?? Interested to hear what SE said about keeping up with the O/S releases.
its at 9 pm uk time i think
Google got the wrong link:
h**ps://wave.google.com/wave/waveref/googlewave.com/w+-Xhdu7ZkBK7
It's this and it starts soon !!!
Give the SE guy some questions, because know the htc folks are spamming there ^^
EDIT: now it's correct
Really don't get it.. just looked on the chat site and it looks like it's all questions and no answers! am I missing something?
im_iceman said:
Really don't get it.. just looked on the chat site and it looks like it's all questions and no answers! am I missing something?
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Was wondering the same thing. I voted for the questions, but don't understand where the fireside answers are?
Google Wave confuses me.
Bizarre isn't it... I was thinking that I was being thick... perhaps it's just the least intuitive site ever built.. ?!
im_iceman said:
Bizarre isn't it... I was thinking that I was being thick... perhaps it's just the least intuitive site ever built.. ?!
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Yes, it is
there should have been live notes ... that really sucked !
sorry,
i was thinking, we could have a better chance SE will listen. But this live wave thing is/was a desaster.
I cant believe, that there was nobody who listen/answerd etc. ... sometimes google sucks
... hopefully there was a real fireside-talk and somebody asked the right questions (but i dont believe),
but we have a new name for a SE - android contact: "Bill Maggs"
meta96 said:
i was thinking, we could have a better chance SE will listen. But this live wave thing is/was a desaster.
I cant believe, that there was nobody who listen/answerd etc. ... sometimes google sucks
... hopefully there was a real fireside-talk and somebody asked the right questions (but i dont believe),
but we have a new name for a SE - android contact: "Bill Maggs"
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I sent this through the se customer support website - i don't know if it's any good...
Hello there - Would it be possible that the Xperia X10 and X10 mini (pro) be upgraded to Android 2.2 Froyo instead of Android 2.1 Eclair by Q4 of this year? There are many new features being added, so by the time we get 2.1, it will be outdated. Froyo also seems to run on the 2.6.29 linux kernel, which the X10 already runs on, so porting that at least should be as difficult as Eclair.
Also,would it be possible for people who own these devices to flash unsigned roms by unlocking the bootloader in some way - like google has done with the nexus one. This would void the warranty of course, but it would people to develop their own roms who have not had the chance to obtain a pre-release or developer phone etc. Maybe they could even test things for you?
Please take this comment seriously - I'll be looking forward to see what you think of this.
Thanks
That's great Hunteron!
Do you think you could somehow get that to this "Bill Maggs" fellow?
This seriously bothers me. We have a phone with what is probably some of the best hardware on the market, but we are stuck with crap software.
This bit interests me though:
"but we are given a promise for extended firmware support for all OS-powered devices in the future."
http://www.gsmarena.com/xperia_x10_to_get_hd_video_recording_and_android_21_in_q4-news-1634.php
HunteronX said:
I sent this through the se customer support website - i don't know if it's any good...
Hello there - Would it be possible that the Xperia X10 and X10 mini (pro) be upgraded to Android 2.2 Froyo instead of Android 2.1 Eclair by Q4 of this year? There are many new features being added, so by the time we get 2.1, it will be outdated. Froyo also seems to run on the 2.6.29 linux kernel, which the X10 already runs on, so porting that at least should be as difficult as Eclair.
Also,would it be possible for people who own these devices to flash unsigned roms by unlocking the bootloader in some way - like google has done with the nexus one. This would void the warranty of course, but it would people to develop their own roms who have not had the chance to obtain a pre-release or developer phone etc. Maybe they could even test things for you?
Please take this comment seriously - I'll be looking forward to see what you think of this.
Thanks
Click to expand...
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This was my se 'call centre' response...
Dear P,
Thank you for contacting the Sony Ericsson support centre regarding your Sony Ericsson X10 handset.
We can advise that the the Android 2.1 software update is due to be released at the end of qauter 4. So this will be some point between October and December. We have not as of yet been advised on the extact date for release.
We apologise for any inconvenience caused.
Kind Regards,
Emma Anderson
Sony Ericsson UK Customer Services
Not very useful is it, considering I already said that in my statement.
I don't know how to contact Bill Maggs though...
HunteronX said:
I don't know how to contact Bill Maggs though...
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Click to collapse
Fire off another email to them. Maybe they will give you his.
HTC Tattoo To Be Upgraded to Android 2.1
12th March , 2010
HTC have confirmed that the HTC Tattoo will be upgraded to Android 2.1, which is the newest version of the Android operating system.
The current version running on the HTC Tattoo is version 1.6, which to be honest is really quite dated now so the update will be greatly appreciated.
The update to Android 2.1 will bring many benefits to the HTC Tattoo with the first being improved speed, reliability and efficiency across the whole platform. Additionally, you can have five home-screens on Android 2.1 , meaning you can have one for work, play, social networking and so on.
Android 2.1 also adds “Quick contact” functionality, which enables you to easily switch between address and social network contacts.
The HTC Tattoo has a 2.8 inch touch-screen, a 3.2 mega-pixel camera, FM radio and full 3G support. When we reviewed the HTC Tattoo here at 3G we concluded that “If you're hankering after an Android phone, this comes up with the goods for a (relatively) low price.”
http://www.3g.co.uk/PR/March2010/HTC-Tattoo-To-Be-Upgraded-to-Android-2-l-3G.html
"Newest version"? LOL Haven't they heard of FroYo?
Would like to know from where this reporter dude got this information...
Someone on android forums has said they got a reply from HTC saying that the latest update was to prepare for a2.1 update. Don't know how much to read into that though...
-------------------------------------
Sent from my HTC Tattoo
This is one of the 'brilliant' bits of journalism that sparked the Frandroid article.
Its all listed and discussed in the other much longer thread here on XDA.
In essence, it was a HTC customer support answer that was posted and discussed here and then ended up on Frandroid. All complete nonsense, as is that article above -- that piece above about Android 2.1 on the Tattoo shows a complete lack of knowledge about the Tattoo, they talk about 2.1 bringing five screens for f sake.
I would post all the links, but can't be bothered. The OP should have read the other three or four threads with the heading Android 2.1 that are right below this one.
laughingcavalier said:
Someone on android forums has said they got a reply from HTC saying that the latest update was to prepare for a2.1 update. Don't know how much to read into that though...
-------------------------------------
Sent from my HTC Tattoo
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The HTC Support person may be getting confused with the Hero update, they do that a lot ;-) as the announcements for the Hero did say it would be a minor ROM update at the begining of June followed by 2.1 later in June.
OR, us Tattoo owners could be in luck!
Somehow I don't think so though :-/
HTML:
http://www.3g.co.uk/PR/March2010/HTC-Tattoo-To-Be-Upgraded-to-Android-2-l-3G.html
nelenzi said:
HTML:
http://www.3g.co.uk/PR/March2010/HTC-Tattoo-To-Be-Upgraded-to-Android-2-l-3G.html
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Where is the sense in quoting the link??
Someone on android forums has said they got a reply from HTC saying that the latest update was to prepare for a2.1 update. Don't know how much to read
Click to expand...
Click to collapse
The HTC Support person may be getting confused with the Hero update, they do that a lot ;-)
Click to expand...
Click to collapse
Updated, this was the case...
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Sent from my HTC Tattoo
I don't who said him that but I hope that will true, even if we've got the 2.1 for when it will be release that is the question
HTC UK posted a ROM-upgrade. I hope the other country's get one as well:
Look at HTC.com and set your country: UK.
(I'm not allowed to post links in this post, because this is my first one)
look here read here
h--p://forum.xda-developers.com/showthread.php?t=692749
closed this Thread
i can't wait this 2.1!!!!