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Hey all.
I've got a Nexus one last week. I seem to have a problem with the phone. My phone freezes and crashes a few times a day. Most of the times it happens when i run a game. One time it happened when browsing with the default browser. Another time it happened when someone was calling me. It just freezes and reboots by itself. I uninstalled all my apps and made a factory reset. The first time it happened i was browsing the internet on the first day i got it. No extra apps installed. I did 2 factory resets after that and no change. I'm in Europe...i hope i don't have to send it back for repairs all the way to the US. Oh, yeah, it was bought from the US.
What do you think its the problem?
Thanks.
EDIT: http://forum.xda-developers.com/showpost.php?p=6497531&postcount=10
Is it rooted?
No, just stock!
the problem with these smart phones is that they try to juggle knives while running from flaming ninjas before mastering the basics of coordination. But that's open source nature, we get the goodies first and fix the bugs later
This is not an ordinary bug. This makes the phone quite unusable.
My phone used to randomly reboot (about once a week). Rarely since rooting though.
I suggest running "adb logcat" in a command shell while its connected via usb. (make sure the drivers are installed and usb-debug is enabled)
This way you will see exactly what caused the reboot if it happens when youre logging.
My used to do the same when running stock ROM (freezing/rebooting). Haven't had any problem ever since rooting it (I am on BakedGoods 1.1).
That's another, not oft mentioned, benefit of rooting - with some ROMs you _are_ getting a _more stable system.
Never experienced instability/reboots/freezes even when mine was stock. Huh.
It happened to me once, but that about 2 weeks ago. Haven't experienced any freezing since then.
I know this is an old thread but just to update you guys, its been 2 months since i have the device and the random reboots have stopped after making like 10 factory resets. It still crashes like once a week or so when its in the browser. I suspect there's some nasty java script code that's braking the browser and it reboots. But its so rare now that its not annoying me anymore. The average up time now its about 200 hours.
So i'm a happy men now
Thank god! I've been worrying about this non stop since I first read it.
JCopernicus said:
Thank god! I've been worrying about this non stop since I first read it.
Click to expand...
Click to collapse
Not sure but is this sarcasm?
Hey all.
Been having problems with a Nexus One that crashes at seemingly random times.
I have been unable to pin it on anything, and am asking your help.
It appears to be independent of the Rom installed, whether there is an SD card present, or whether its connected to a USB cable or phone charger.
Any help would be greatly appreciated.
Phone Info:
Nexus One (AT&T model)
Radio: 4.06.00.12_7
Current Rom: Enomther's TheOfficial Nexus1 - v2.12.2
Provider: Rogers (BC, Canada)
Logcat output attached as screen capture image.
This has been reported by a few users. I sent mine in for repair and got it back not repaired - they couldn't replicate the problem.
My case has been escalated which means a HTC guy called and asked me a few questions and then told me to wait for an email (a few days ago).
I believe my problem started when I seriously overheated it ... driving with navigation on, 3g downloading maps and traffic data, car charger plugged in all on a very hot day on a very hot dashboard. This was the first reboot and they got more and more often after that. Now I can't run anything for more than 5 minutes if 3G or wireless is on (in 'Airplane' mode I can run for quite a while without a reboot).
mine was doing the same thing.
getting progressively worse until the phone was basically unusable earlier this week.
I was running CM6 at first when it started happening.
installed the newest nightly and it worked better for a bit then got even worse.
uninstalled the stand alone version of gmail from the market and it worked for a couple hours and then kept rebooting on me.
finally i did a factory data/cache wipe and installed a rooted stock rom and things have been working PERFECT for over half a week.
I had the same issue. first reboot happen when i had nav running plunged in then after a few months utube , browser etc would restart my phone. it didn't matter which rom i used or stock. I sent it in and they fixed it. i had issues with htc but it got fixed.
Yup, same here, strange thing is it isn't a complete reboot. Hard to explain but what happens is i'll touch the phone and then it will immediatly go to the CM6 boot logo, then immediatly to the lock screen, (which I have disabled) then to my normal desktop. Total time elapsed maybe 5/6 seconds, wierd.
A normal reboot usually takes about say a minute or so. just started happening 3/4 days ago, and happens maybe twice a day at most, some days not at all. Probably wait until Cyanogen includes 2.2.1 into 6.0.0 stable then reflash.
Ive been having the same problem for about a week now, but I'm still using stock, not rooted. Its weird, because its a really fast reboot. It goes to the Booting X, for about 6 seconds, then it boot up just fine. I cant understand it.
this really sucks
I am keeping my ATT nexus one around for gingerbread but these random reboots are really killing me....I use the phone for five minutes and it just reboots by itself....The phone runs really well for those five minutes...Ive done five factory resets but it is still just doing these phantom reboots.... Anybody find out anything more about this...or know a fix....the phone is not rooted and it is clean stock froyo...so please help or keep talking about it so htc will address this issue lol which i doubt since this phone is starting to become ancient....(cant wait till nexus S) =P
With regards to the original problem posted, I believe I've managed to diagnose it correctly.
The problem lies with faulty heat distribution. The phone would crash and reboot more often in times of great stress:
charging the phone (heats up the battery)
running many applications at once (heavy system load)
navigation (heavy dataand gps traffic, image processing)
This coupled with the fact that changing the OS did nothing to remedy the problem solidified the notion that the problem was hardware based.
Given this, I contacted HTC Nexus One support and had the phone repaired.
Note: HTC will honor the warranty and fix hardware issues for an unlocked Nexus One. With software issues, you're on your own (for obvious reasons).
This is exactly what my phone is off to warranty for. I experienced this with every rom tried. I wipe my phone completely and put stock froyo on only to see the exact same behaviour...so at least I'm not crazy
The tech told me it was a hardware problem so that is a bit of a mind ease.
It seems Nexus One and Desire are really similar: HTC Desire rebooting on its own.
P.S. It's a problem with faulty motherboard, if you're within warranty, it should be replaced.
I also have been pleasantly experiencing this issue with the nexus one, so i sent it for repair at HTC and they have said it is an issue with the motherboard and it has been replaced, it is now in the post so I will update this post when I receive it to whether the problem is resolved. Hope so was driving me crazy!
The log did not capture the error. In most cases its a software issue, not hardware. (has happened to me too, not recently though)
Well an update as promised.
I received my N1 back after UPS had finished not dispatching it due to "Adverse weather conditions" and the issue is GONE!!! I know a week isn't really a long time to trial the device but this was happening several times a day.
HTC replaced the motherboard.
My advice to anyone having this problem, is to send it to HTC for repair (dont be worried about it being rooted/custom ROM etc mine was and because its a known hardware issue they really aren't bothered about it.)
It took two trips to HTC for them to finally address the issue. They did fix something (they didn't say what) and the problem is gone.
I believe it was the motherboard because Swype Beta decided that it was a new phone and not the one I registered (so it would not install).
***EDIT***
Well it would seem like my random reboots have gone away. Thanks to Tubgirl for the suggestion, but using Hastarin's 7.5R kernel with NO overclocking, AXI etc, it's finally stable once again.
In fact, I used that kernel with Darkstone's latest 3.2 build and the battery is crazy. I am getting approximately 7 hours of battery life for every 10% of the battery. That's with BT, data and all syncing turned on and basic use. That's around 3 days of life for a light user. Didn't even get that with winmo!
So for me - the moral of the story is stick to the clean, non overclocked kernels. As for speed, I cannot tell the difference (I don't play any games to be fair though).
***END***
For some strange reason, my phone randomly reboots at completely bizarre intervals when running Android. I can't put my finger on what it might be. So some questions!
- Does anyone else experience this?
- I'm running VBN RC3 Minimal WM ROM, might it be this?
- I'm running the 2.14 Radio is it this?
- I'm running mostly Mdeejay builds could it be them (happens with all of the one's I've tried)?
- Is it likely to be piece of android software?
- Is there any way I can find a log to see why it's rebooted?
Random Reboots
I have been experiencing this problem for about a month now. I have tried numerous roms and android combinations, as well as changed radios. The problem still returns no matter what combination I try. So I'm kind of
Could be a problem with your battery. Try replacing it.
Sent from my HD2 using XDA App
i had same problem.. what i did was fully drain my battery, than recharged it fully on off mode, with cable plugged in turned it on that charged again till i saw green LED light
since than it worked nicely no random boot
give it a shot id say
cheers
My HD2 has never done it, but my mates has.
He contacted HTC on Thursday and they are repairing it under warranty.
It is a well known issue that affected around 3000 handsets in the UK apparently. They call it the "heat related reboot", and it involves replacing the motherboard and another component.
His has gone back, they sent a courier to collect it..
Mine has been randomly rebooting for about 2 weeks now.
It usually happens once a day when running Winmo or Android. Sometimes when it reboots I get a rectangular box across the bottom of the screen for about a second. I dont know if this is caused by the Radio Rom update or it is just coincidence.
I have swapped the battery but it has made no difference.
It's driving me mad.
deadey3 said:
i had same problem.. what i did was fully drain my battery, than recharged it fully on off mode, with cable plugged in turned it on that charged again till i saw green LED light
since than it worked nicely no random boot
Click to expand...
Click to collapse
Thank you I will try this first!
stratplayer said:
My HD2 has never done it, but my mates has.
He contacted HTC on Thursday and they are repairing it under warranty.
It is a well known issue that affected around 3000 handsets in the UK apparently. They call it the "heat related reboot", and it involves replacing the motherboard and another component.
His has gone back, they sent a courier to collect it..
Click to expand...
Click to collapse
I have sent them an e-mail describing my issue, quoting you I will see what they say. Hopefully they will sort it soon because my first year of warranty expires in one month!
Oh also, if I send it back for warranty, I suppose I'll need to revert it back to the 02 defaults and remove all traces of HSPL! Is this possible?
i have this problem too, under android and wm. Still testing to find out hwats causing it but looks more and more a heat issue, eventhough it does not heat that much.
unfortunately dont have warranty so not sure what i can do.
when i have an audio or video stream, or navigator thats when it happens mostly. but i had random reboots as well for no reason.
is there something on WM we can use to find out whats making it reboot?
i get this issue every once in a while when i go to sleep and wake up and its booted up in windows? its happened about 2 or three times but doesn't happen every day.
Me too!
I'm also experiensing this. It started just when the whole android hd2 thing started. I have this problem no matter what radio/rom I'm using (except from stock). Reboots in win. Android gives SOD/reboots. I've tried some reasearching in to this and found out that when I flash back to original rom/radio it's stable. Between every flash i do Task29.
I've tried different memory cards and even swapped the battery with a collegue.
Still the same. Funny thing if it suddenly are many people experiensing this problem..
Could it have something to do with android experiments?
Bad thing is that it would be difficult to send it in for repair since it's working with original rom/radio.
You should all try to flash a stock radio and rom to see if it still reboots.. Mine don't..
jonboyuk said:
Oh also, if I send it back for warranty, I suppose I'll need to revert it back to the 02 defaults and remove all traces of HSPL! Is this possible?
Click to expand...
Click to collapse
Yea there is way, google "how to remove HSPL" eventually it will bring u to xda thread and if ur not sure YouTube it there is heaps of floating around
jonboyuk said:
For some strange reason, my phone randomly reboots at completely bizarre intervals when running Android. I can't put my finger on what it might be. So some questions!
- Does anyone else experience this?
- I'm running VBN RC3 Minimal WM ROM, might it be this?
- I'm running the 2.14 Radio is it this?
- I'm running mostly Mdeejay builds could it be them (happens with all of the one's I've tried)?
- Is it likely to be piece of android software?
- Is there any way I can find a log to see why it's rebooted?
Click to expand...
Click to collapse
I use the same VBN ROM but this build [build]20.09.10||JDMS 1.3|FRF91 Latest Stable Nightly||RC11 WITH AXIS! and Radio 2.12. I dont have any problem (reboot, sleep of dead, no robot voice...)
I switched to the latest hyperdroid v1.6 and have not had this problem yet although It did happen to me a lot when I was running different builds (cant remember which ones sry) Try switching builds and also make sure you turn everything off in WM like bsb tweaks and radio all that stuff. Its weird but it helps considering that everything gets turned off when u hit clrcad.exe anyways but it has helped the stability of my builds.
Alot of us seems to get these reebots in win also...
I wonder if it's got anything to do with the overclocking with setcpu? Hmmmm....
i had this exact same issue , bought phone of eBay so had no proof if purchase . phoned htc they said its 100% covered under warranty , they had it back for repair for 5 working days . they also replaced the external casing as it had a few chips from a drop , they pretty much returned a brand new phone apart from the serial number sticker tomtom no longer recognised the device id so i had to reactivate my maps , so they have at least replaced the mainboard . top customer service ! give them a ring its worth a try they can only say no
herukano said:
i had this exact same issue , bought phone of eBay so had no proof if purchase . phoned htc they said its 100% covered under warranty , they had it back for repair for 5 working days . they also replaced the external casing as it had a few chips from a drop , they pretty much returned a brand new phone apart from the serial number sticker tomtom no longer recognised the device id so i had to reactivate my maps , so they have at least replaced the mainboard . top customer service ! give them a ring its worth a try they can only say no
Click to expand...
Click to collapse
nice is there a way to check warranty online? i also bought it from ebay? where you located?
i'm also experiencing this random reboot phenomenon.. happened only after i started experimenting with Android on my HD2.. now the reboot issue happens with WinMo as well.. i've been using the same radio, ROM and same builds..
btw, since jonboyuk mentioned it, i did play around with "setcpu".. could this be the culprit??
Hello..
I've noticed that my HD2 also reboots sometimes in Android. I haven't used WM for a long, so I really don't know if it also reboots in WM. My question is though, is this a hardware issue? Never had this sorts of reboots before starting this Android @ HD2 game. An answer (or just a thought) to this question, will help me, since I have to send my HD2 for a repair tomorrow, cause the microUSB slot is broke. But if the reboot issue is a hardware fault, then I should also report that, to the repair center.
Thanks.
My G2 may be defective or is it this buggy?
I've actually had the phone reboot on me twice. It looked like a kernel panic like i'm used to on my nexus one with cyanogenmod nightly builds. not only that but i don't see any internet speed improvements in my area over the nexus one despite my area being HSPA+ deployed. I get about the same 800kbps-1.5mbps on both phones. Others in HSPA areas report >3Mbit.
I will also have some considerable lag issues and just plain hangups with switching applications that i never experienced on my nexus. Also I only get about 1.2ish gb of internal storage while othere report >2gb.
On the upside my hinge seems fairly solid and battery life is good. but those glaring issues have me wanting to return (get $ back) and go back to my nexus.
Did I get a lemon? Are others experiencing this as well?
Uhm... this forum is full of these complaints, how could you miss them all?
Here
And here
And here
And here
And here
Experiencing the same issues. Phone just turns itself off. Poor to no reception in areas where my Vibrant and Nexus One get2-3 bars of 3g. Like the phone but it does have issues which some people are reluctant to see. Weird things happen when I deploy the keyboard. Return button does not work at times etc.
From one entire day with the phone I thought reception was weak as well. BUT I asked my wife if her TMO BBerry 9700 had dead spots in the same areas and sure enough she said yes.
I'll be double checking that tonight.... I'll be much happier if it's the network and not the phone.
A lot of users seem to be having these so don't worry you aren't alone.
I get absolutely NO reception in my room (basement lol), coincidently I also use my phone as an alarm and couldn't figure out why it always stuck itself in a boot loop more at night than during the day (which it did...up to five times).
ANYWAY, personally I cut on airplane mode at night and have no problems with the phone crashing and boot looping (G2 splash screen). Ive also installed Rom Manager and run "fix permissions" which has basically stopped the random fc's and crashes during the day. I cant remember if the fix permissions is root dependent as ive always had root when running it but it worked very well for me. Before permission fix my phone was fast but seemed to jerk and twitch going through screens, now it doesn't.
I haven't experienced the freaky ghost track pad issue and the non responding touch screen which caused me to have to lock and unlock the screen.
These might help until either someone can achieve permaroot or tee-mobe sends an ota.
I've had the same reception issues. Tech support told me to do a factory reset, but I don't see how that would help since I just got my second phone two days ago (first one bricked after a kernel panic). It has had these problems out of the box.
Sent from my T-Mobile G2 using XDA App
Hello,
I have an LG E900 Optimus 7 brand TIM and I have some problems, that seems to be very common to Optimus 7 (I've got them before and after NoDo update):
The phone begin to have sound problems tipically while playing games (but not only with games). The sound stops playing and the framerate becomes very choppy and instable. Typically the streaming background music get stopped while sound effects continue playing. If you continue playing things become worse and framerate get something like seconds of pause every 2-4 sec (terrible!!!) and sounds stop playing completely. If I exit from games no more sound works, sometimes some seconds of music got played sometimes not, audio becomes very instable.
So I turn off (stanby) the phone but... in one second it wake up itself. So I press again power button, he rewake. No way. If I connect USB or power plug, the same. If I completely turn off the phone and power up, the same. If I power down, take out battery wait 15 minutes (to get colder?) and repower, the same!
In this situation the phone reboot itself at random times, while using it, if you use IE or other software or play it reboot even more frequently
After some time from this problems, the phone keep working ok. But at random times those problems comes togheter or not, it's a nightmare.
I've read in http://answers.microsoft.com/ that many people had those problems with LG Optimus 7 and the problems are resolved only by changing the internal electronic board. I think I'll go to LG service tuesday for this, but tipically it takes about 15 days whitout the phone...
Anyone with the same problems here? If you answer write all the version in Settings - > Informations -> Other informations (translated from Italian, I don't know the right words for international roms). Maybe we can find a common value... I see that my firmware is very old.
Here are my versions:
SO ver: 7.0.7390.0
Firmware ver: 1.0.1.10
Hardware rev: 1.0.0.0
radio sw ver: 1.0.1.10
radio hw ver: 0.3.5.0
bootloader ver: 1.5.0.0
SOC proc ver: 0.30.2.0
I just sent mine in for service for the same problem. I'll let you know what they change and if it fixes it.
Regards
Hi guys. I have the exact same problem.. please let me know if the service part worked.
Thx
andrei
Waiting for mine
Hi, I've also sent my device to service. I'm waiting for it, from LG repair status page I see it will arrive today to service collection point. I will test some days my device and post the result of service.
Hoping and waiting...
energywave said:
Hi, I've also sent my device to service. I'm waiting for it, from LG repair status page I see it will arrive today to service collection point. I will test some days my device and post the result of service.
Hoping and waiting...
Click to expand...
Click to collapse
any news on this?
Service result
Hi, sorry I was waiting some time to see how is going after some time but I understand you want to know so I'll write about my phone now
The phone is perfectly working now. On service website I've read they done "firmware update and electronic repair" (translated from Italian)
Firware update... well I had NoDo and they flashed the first old WP7 version, I had to update to pre NoDo and then update again to NoDo. However that was not a problem, only some time required to do it with Zune.
The important thing that I can say after some use is that the phone don't have a issue now, I'm very happy.
No wake up from standby, no audio issues and no reboot
BUT... The issue I had didn't started from the first use... They came after some time (about 1 month) of use and they was getting worse and worse, so for saying that there aren't more issues we must wait some time to evaluate the stability in time.
Until now, all right!
Can you please update on your status on this? It's almost a month since your last post, so I wonder how is the situation now. I have this device for 2 days now and I am wondering how things are.
Status
Hi cybernouris, until now all seem right. No issues, I've played a lot with 3d intensive games to check the overheating problem and no single problem was found. In daily use no single problem, in fact I never turn off the device and after nearly one month there is absolutely no problem at all, and that leave me impressed.
I can say that now I'm very pleased with my device. It was a very good choice: cheaper than other devices but same hardware...
The next frustration is the waiting for "Mango" and all the new, sweet api it will contain.... but this is a completely different story...
If you want to know more don't hesitate to ask me.
Thanks for the reply
Your info is valuable. I have reflashed the phone with the europe open rom. everything seems the same as before. It rebooted once after some hour, right when i was in a game and with charger on.
The weird thing is that when this happens, i press n hold turn off button to close the phone, it closes and opens up again stuck at the lg screen.
The moment i unplugged the charger it showed the home screen in 5 seconds, without showing the windows phone boot screen.
Any chance this may be caused from the battery?
PS: I've just missed the telephone support from lg here in greece for 5 mins.. they said a tech guy will call me tomorrow to talk about my prob. Let's hope I will find something.
Graphic intensive games and battery charger what the two things that caused those ugly symtoms to me too. But it seems you have some more problems than me, that stuck lg screen for example. But I had too strange behaviours so it cannot be excluded that it could be the same root problem than mine.
You have no chance, however, you must send it to repair service... and after two weeks of trepidant waiting you'll be happy like me!
Best wishes
I'll see how things go from now on. Will see what they tell me on the phone too. I do not have a problem with sending it for a repair, but the phone is only 2 days old! And i dont want to wait for a long time, i need it for work
Anyway, thanks again for the replies energywave.
Regards.
You're welcome, I perfectly understand how you're feeling, I needet too for work. I was lucky that I've waited to sell my HTC Touch HD so I had a backup while repairing occured.
Good luck!
Energywave I feel the need to thank you as I feel that you brought me luck somehow
I did not wait for LG any more as I contacted them 5 times and I only got responses as "Our technician will call you back in 5 minutes" and I went back to the store I bought it.
I had them play with the phone, they got 3 reboots and they immediately gave me a new optimus 7
I updated it without a hitch and it works like a charm since then, and I've put it under some stress using the 3g connection with internet explorer, maps and marketplace for some hours.
Let me note this for anyone else reading this thread. My faulty device did not reboot at step 9/10 of NoDo Update. That is the last step where it says that the device reboots and when it gets to the home screen the update is finished. It just got stuck at the LG screen and I had to close it (by holding the power button) and wait for it to boot after some 5-6 tries...
My new device went through the updates flawlessly (I hope I spelled that right) and the battery lasted at least double time and with only being charged from critical low to around 75%, this charge being the very first one for the device!!!
It also charged alot faster and while I was using it too, installing apps from marketplace on WiFi.
That's my experience, I hope more people with problems find a solution because this device is worth of more appraise
Lastly, energywave, thanks for the kind attitude mate, it surely brought me luck
So I recently picked up an LG Optimus 7 here in Canada, its a Telus phone but it is unlocked and I am using it on Bell. Was working great for a couple of days, now tonight its started losing sound and rebooting like crazy...
After a quick google search I see this appears to be pretty common issue with this phone.. sigh. I bought it used so am I screwed? Will LG honor the warranty?
Hey cybernouris, sorry I've completely lost your message that I'm reading now (much late... ) I'm happy that you've resolved your issue, I know the "peace of mind" feeling you had when using your good working Optimus 7 Nothing to thank me about
Have a nice evening!
I've noticed that the sound always stops, when I have WiFi turned on.