since i got my phone 4 month ago i been having a problem with it ,even i did the upgrade sometime it stuck on the orange window screen ,so i have to take the battery out and wait for a 5 minute ,then everything will work for a while ,is there any solution? .
please
thank you in advance
mohamadsalame said:
since i got my phone 4 month ago i been having a problem with it ,even i did the upgrade sometime it stuck on the orange window screen ,so i have to take the battery out and wait for a 5 minute ,then everything will work for a while ,is there any solution? .
please
thank you in advance
Click to expand...
Click to collapse
Have you tried other steps besides the battery removal? (By the way, the reset button is just below and to the left of the battery. It is a small yellow or red dot. Though removing the battery may be faster, you risk damaging the contacts each time you do so.)
You might try doing a hard reset. This is the one that wipes your phone's memory and will delete everything you've added including contacts and applications. To get your contacts back in a hurry, sync with Gmail before your hard reset and again after. I keep all of my cabs in a folder on my microSD card for getting my apps back faster after a flash.
If the issue continues and you want to keep you phone stock (i.e. under warranty), you should contact T-Mobile and ask for assistance. They will suggest a hard reset and then probably just a hardware warranty exchange.
Related
As weird as it may sound, my prophet is not loading up successfully since this morning. It was working well until last night and for no reason seems to have lost it's way.
I see the Splash screen with the IPL / SPL etc. information and then it proceeds into the blue Windows Mobile Screen (Windows loading screen) and doesn't get any further.
Has anyone faced a similar problem earlier and have a resolution to it. I do not want to Hard Reset my device at the moment.
I had this problem last time but it worked after n soft resets. I'm sure today I have far exceeded that number n in doing a soft reset on my device. Any help is appreciated.
Thanks,
Umesh.
O2 Neo (WM5)
Feasibility of a probable solution
Read this solution on another forum and thought of bringing it up for discussion here.
It said that these PDA phones have backup power source probably as a battery / capacitor to store ROM data in absence of the main battery. In case of situations like mine where the boot sequence is probably hitting a deadlock or some other problem , it might work to drain the back up battery / capacitor completely.
This might force the PDA to look for a fresh boot sequence or default.
Is this a possibility ? Do the senior members / experts here believe or know anything about this. I feel it's worth a discussion, if so.
Thanks,
Umesh.
The probable solution!!!
Hi
I had almost the same problem and I guess you maight have done the same mistake.Have you newly installed any weather forcasting programs which install some plugins into your TODAY SCREEN?If yes,it is the one which is responsible for your failure.(Many of plugin installers in today screen may cause the sme problem)
Hope you can succeed with resolving it.
puzzled
Have you tried start up minus the SD card...?
amiromario said:
Hi
I had almost the same problem and I guess you maight have done the same mistake.Have you newly installed any weather forcasting programs which install some plugins into your TODAY SCREEN?If yes,it is the one which is responsible for your failure.(Many of plugin installers in today screen may cause the sme problem)
Hope you can succeed with resolving it.
Click to expand...
Click to collapse
I did install the HTC Home Plugin but I'm also sure that did not cause the problem cause I had it running great for about 3 weeks now. The last software I tried installing on my device was Merriam-Websters pocket pc dictionary. It had some flash card feature which ran at start up and to my surprise the morning (without restart) before my cell went into the struggling mode. But unless it reloads itself, I cannot do anything about any of the softwares.
How did you resolve the same problem with your device. Did you also have to do hard reset ?
Rivendell63 said:
Have you tried start up minus the SD card...?
Click to expand...
Click to collapse
I have tried with and without the SD Card - that had got my prophet working last time I had this problem but unfortunately, this time not. I even tried pulling it off at different intervals while the cell is stuck in the load mode, but to no luck.
You'd better to...
umesh said:
I did install the HTC Home Plugin but I'm also sure that did not cause the problem cause I had it running great for about 3 weeks now. The last software I tried installing on my device was Merriam-Websters pocket pc dictionary. It had some flash card feature which ran at start up and to my surprise the morning (without restart) before my cell went into the struggling mode. But unless it reloads itself, I cannot do anything about any of the softwares.
How did you resolve the same problem with your device. Did you also have to do hard reset ?
Click to expand...
Click to collapse
Hi
Actually,I installed a POCKET WEATHER, a weather forecasting program which installs some plugins on today sceern.Then my problems with the device(same as your)started to appear.I waited for 2 or three days,but finally I found the solution in removing it from my device.Once I deleted it,my device returned back to its great condition that it had before.I guess, you should ignore and put away those programs which leave a trace in today screen.Don't ask me why(Cause I don't know that much!!! )but I heard about some subsequent problems with your rom's cash, or something.You'd better removing them and I hope they will help you to solve the problem.
I did not have any luck and had to hard reset my device. I had not done it even once since I brought this handset about a year ago and am only glad to have done this now. Just realised how slow my device was working with all the software installs and uninstalls I had experimented with it over the year.
I did loose some data - but in the end a fair trade off.
hard reset keys dont work
Hi! i got the same problem, i installed an updated TouchFlo in my phone, but it hangs at start up, so i tryed to hard reset the phone, BUT my phone is a chinese clone of pharos 3470 / dopod P660 and the hard reset keys dont work (camera + power + reset) i have been trying diferent combinations of keys but i cant find any solution.
does anyone know a possible way to hard reset a phone?
i did it before, but from inside the windows settings and it worked well, but i cant do it with the keys, and i cant get in windows settings when it is stucked at startup
please help!
Hello all !!
I have a problem with my Leo, seen several times on the forum, but with a little thing more.
so,
_it freeze up often (with battery drainage, full when i go to sleep and shut off when wake up)
_soft reset alone
_i must do many (and many) soft reset when it freeze up, because it freeze on start up.
_and when it's happened, the part below the battery is hot!!
i've test many rom, with task29 whenever and hard reset after flash, and on every 1st start up, freeze...
Do you know this problem?
thank you.
"edit"I also tried to remove the micro sd is the same thing.
nobody has the part below the battery hot?
is it the ram or processor? (or both lol)
if possible at all, just get a replacement while you still can.
I have the same problems more or less. More specifically it freezes randomly ONLY when using the internet (on GPRS, 3G, I havent tried it in wifi), and when it does it gets hot on the part under the battery (really, what part is there?).
Anyway, I send it to the service (couldn't get a replacement), and they checked it but they found no problems
Oh, and i have tried e v e r y t h i n g I could in order to find out why that happens. With SD, whithout SD, Stock Rom, Custom Rom, ,Different Radios, Nothing Installed, you name it, but the problem is there. I am not sure though if I can connect the problem to my SIM card, or the gsm network in my area (doubt it though since I was using my old TP2 flawlessly), but I do not have the knowledge to even guess if that could be the possible reason of the problem.
HTC will ask you to use the stock rom and try if you still get the problem , if so, then your phone might be a defective one. go to HTC and ask for a replacement.
flash stock spl and rom and go for htc ,if hard reset didnot solve these issues then it is a defective device
thank you,
my leo is SFR branded, so I must go through them and with SFR rom.
to get a replacement, it will be hardly.
i'll try on thursday, when i come back home.
thank you very much.
If you've had it more than 7 days (including the time it took to get to you if you ordered it from the SFR website) they won't give you a new one... They'll send it off to be repaired which can take up to 14 days. I know... I had to do it twice in the first month until they finally fixed my microphone problem...
to see after the repair.
thanks at all!
HI, after 2 repairs,i finally have my hd2 !!
1st time, software uptdate...so nothing
2nd time they changed the motherboard.
Test for 2 days before change the rom lol
Ok so I was downloading Resco Explorer on my HD2 .. the progress bar reached 60 % i guess when suddenly my phone rebooted . I thought it would have had some failure and will work fine again , but my phone started rebooting every time it goes on again ! So i did a master reset by pressing the volume up and down keys with the on button .. ( my sim card and sd card in the handset ) While Windows was configuring for my " first phone use " , it rebooted again ! So I removed my sd card and sim card and waited .. I reached my Home Screen .. then i wait for a while ( let's say 10 minutes ) and you've guessed it .. it rebooted ! So please can someone help me ? I've done no update to the software and no rom upgrade .. Nothing.
so its totally untouched? then the warranty isn't void =)
so i would go to the store you bought it and send it back to htc...
DN41
Oh ok ... but have you ever encountered this kind of problem ?
and btw , what are some good upgrades i can do to my phone ?
Thank You
Pull the battery and leave it out of the phone for a good 5 minutes and try booting it up again.
might be worth checking the battery contacts too.....
the phone is still one month old ...
i removed the battery for a hefty 12 hours and it worked again
Thank you
kboutros said:
i removed the battery for a hefty 12 hours and it worked again
Thank you
Click to expand...
Click to collapse
how did you survive without it for 12 hours???
your symptoms are similar to overheating, should it happen again, I'd suggest installing BattClock (it can monitor batery temperature) to check whether the self-reset happens at the same conditions,
Hello HTC users
I am very new to HTC so i need your help please
I have purchased my HTC HDT (T-Mobile) from usa about a week ago.
When i finally got it and tried to turn it on it wouldnt get passed the "Stick together" loading Logo. I have removed the battery and let it recharge until the light went green. once i started browsing the phone it just went off and got stuck at the loading page again.
any advice would be most appreciated
Thank You
bubbles1212 said:
Hello HTC users
I am very new to HTC so i need your help please
I have purchased my HTC HDT (T-Mobile) from usa about a week ago.
When i finally got it and tried to turn it on it wouldnt get passed the "Stick together" loading Logo. I have removed the battery and let it recharge until the light went green. once i started browsing the phone it just went off and got stuck at the loading page again.
any advice would be most appreciated
Thank You
Click to expand...
Click to collapse
Hello, and welcome to XDA.
Just to clarify you have an HD2 correct? If so, have you installed anything....an application or modification or anything to customize or personalize?
i bought this phone off ebay suppose to be new
bubbles1212 said:
i bought this phone off ebay suppose to be new
Click to expand...
Click to collapse
Try this first, hold both volume keys, and the red power button, then reset the phone, if that doesn't work, then your phone is dead, sorry
Keyword there, "SUPPOSED" to be new, many times, people break their phones with a program that wasn't meant for it, and they put it on eBay. You get those kinds of people on there. Sounds like you need to file a claim on PP if you still can, file a complaint, because you just bought a broken phone.
Only way to make sure it is "NEW" is to buy a BNIB one, buying a new or used one is a hit or miss if the guy before you messed it up or not.
check the battery connection pins and make sure none of them are bent. There's 5 of them, and they should all be even in a row, like this: ll l ll
I have done the hard reset and the soft reset.
If i do get inside the phone it would work for 20 30 min and then goes off
to re open it i have to take the batt out for at least 5 min and then retry again.
I have contacted the seller and he said to give it to the lab and he will refund me on whatever it costs.
sigh
Before you take it to a lab, check those battery pins. Make sure they are straight. Easy. Next, try it without the micro SD card in it. See if it works. If it does then it's a crappy micro SD card. If it still freezes, do a hard reset. After a hard reset if it still freezes Then get a replacement. Did it look like it was in a sealed box? Even if it was, the seller needs to take it back unless it had a no returns mention on the auction.
Its a faulty unit. Had the exact same thing happen to me with my launch model. T-Mobile replaced it for me free of charge. In your case contact pp as you just got screwed
Sent from my HTC HD2 using XDA App
the problem its the sd card boot ur phone w/o sd card and it will boot as it is lol save all the data of the sd card and reformat it. it happened to me...
Are u able to solve this problem...
I am also facing the same problem.... I tried even installing custom ROM etc... still the same.
It start if i disconnect the battery for 10 min and try again.... But it can crash any time..
i would suggest returning it asap if possible.
I had this problem happen towards what has to be the end of the life of my hd2. It would freeze there until you took the battery out and hoped it booted.
Later mine wouldn't boot and all and is now basically a 600 dollar vibrator since all it does is vibrate till the battery dies.
My HD2 with the TyphooN CM7 v3.5.4 Rom one day just frozen. Befre that its ran 2 or 3 months smootly. After when I da a soft reset I got a "white screen" (without the logo). So I did a hard reset and this time when I started the pda its show me the HTC logo just with half jellow background. Of course its stucked again in this state. I started again in bootloader mode and tryed to connect the computer. Its worked but thats day I had no time for this. So I just took the accumulator out and I put the HD2 aside. Whe I arrived back I just put back the accu and started the phone... and its ran again.
Next day the problem appeared again. The phone frozen so many different position. Showed me white screen and after the hard reset is ran but frozen the androud logo. Hardreset, run but frozen the screen lock. Hard reset and its showed me the starting HTC logo but its started to put slowly horizontal black lines and once its did a strange sound to. The long story short: I did the same rituale but this time its not worked. So I taked the contact with the store about the garantie. And started to set back the phone in the original state (wipe, factory rom back, SPL back) but I coudn't. The pda is droped me errors all the time. I cant change back even the HSPL to SPL. So I just took the accumulator out and went to sleep that day...
Next day morning was a same story. I put back the accu and the phone did everything what I want. I succesfully wiped the old memory, installed the official rom and set back the SPL. Ready to send back to the store... And I wanted to testing it but this time the pda didnt frozen. Its running.. yeah like the windows phone 6.5 usually, nothing any special (hovever the wifi bacome shorter than the android). Two days and nothing.
So I want to ask somebody because Im still think there is a hardware problem. Its can be possibel there is a harware problem and bacause the WP6.5 not use the phone as much as an Android do the problem is not appeared jet.
Or this was a software problem and I just have to start everything from the first step (I dont like the wp6.5)
There is any test program for the WP6.5 wich can be test your hardware?
Thank you for any help, and thank you to read this little bit long post.
Hey,
I'm sorry, but what's an accumulator ?
Another thing, were you running stuff on your device that made it run hotter than usual ?
Sometimes, overheating may cause unpredictable issues.
Marvlesz said:
Hey,
I'm sorry, but what's an accumulator ?
Another thing, were you running stuff on your device that made it run hotter than usual ?
Sometimes, overheating may cause unpredictable issues.
Click to expand...
Click to collapse
Oh! Thanks for the answer so much
Accumulator = Battery. Sorry for the word, english is really not my native .
I didn't feel its hotter than usual. Most of the time the phone is hotter a little bit but also when I run the official wp6.5 system.
Today I tried to put wp7 on the phone but this system still not love my SD cards (I bought a new Kingston just for this but stil no) so I tryed a new ICS rom. Its runed nice and I just think my problem solved (I started to belive there was some kind software crash) but now again frozen (when I trired to open the galery its frozen).
Maybe the problem is the overheating. I have to wait every time a few hours when I can do anything whit the machine. Now I reinstall the offical rom again again but I dont want to use the HD2 with the WP6.5 system and I still dont think this situation is naturally. Can you give me a good hint how can I test the hardware above the WP6.5?
lilalur said:
Oh! Thanks for the answer so much
Accumulator = Battery. Sorry for the word, english is really not my native .
I didn't feel its hotter than usual. Most of the time the phone is hotter a little bit but also when I run the official wp6.5 system.
Today I tried to put wp7 on the phone but this system still not love my SD cards (I bought a new Kingston just for this but stil no) so I tryed a new ICS rom. Its runed nice and I just think my problem solved (I started to belive there was some kind software crash) but now again frozen (when I trired to open the galery its frozen).
Maybe the problem is the overheating. I have to wait every time a few hours when I can do anything whit the machine. Now I reinstall the offical rom again again but I dont want to use the HD2 with the WP6.5 system and I still dont think this situation is naturally. Can you give me a good hint how can I test the hardware above the WP6.5?
Click to expand...
Click to collapse
Don't give up. And by the way, gallery crashes are ICS issues and are not being caused by your device, be happy. .
Try to run a CPU-consumer application/game and see if it overheats/reboots or freezes. Most HD games can do that, or try browsing the internet for about 30 minutes using 3G .
Marvlesz said:
Don't give up. And by the way, gallery crashes are ICS issues and are not being caused by your device, be happy. .
Try to run a CPU-consumer application/game and see if it overheats/reboots or freezes. Most HD games can do that, or try browsing the internet for about 30 minutes using 3G .
Click to expand...
Click to collapse
I put back the original rom. And the phone was totaly freezed when I entered the gallery and now cant move tought the HTC logo since a day. Its did this many time but with the android and not the wp6.5.
But now I have reason to send back. Set back the original statement was succesfull fortunetly. I know its a really good phone and I hope this issues just bacause I get a wrong one.