Related
This may have been discussed before but I just wanted to inform you guys on my experience.
So I purchased my EVO 6/16 and I absolutely loved it!! At first glance it was everything I expected an more. I looked a little closer at the device and I noticed quite a bit of things
1) Screen was not properly seated
2) Battery life was somewhat suspect (even with NO task manager and NO syncing)
3) a bit jittery when swiping from one screen to another (compared to that of replacement and my Nexus One)
4) Random buttons seemed to have been activated when pressing the power button (mostly the camera button)
5) Screen responsiveness was a bit off
So the above issues were just a few I noticed from my OLD EVO. Now this may be somewhat of an "Placebo Effect" of getting a new Evo. The phone they gave me today feels a bit different. Both phones has the Build (003) I jotted down all of the numbers I could and nothing seems different as far as build is concerned, however we all know quality control in different batches can vary from time to time but not by much (or at least shouldn't)
REVIEW OF EVO I RECEIVED 6/22 FROM SPRINT:
I went to the Sprint store on Monday 6/21, to exchange my OLD Evo because I was a lil disappointed with the above issues they inspected the device and said you are right the screen is not seated correctly. Of course the screen responsiveness worked perfectly for the rep lol. The manager came out and said he'd put me on the waiting list and I'd receive a new one as soon as they came in. I got a call less then 24-hrs later stating they had some in. So of course I jumped for joy dropped my son off at daycare and went to the sprint store to grab another Evo. It took about an hr because of the amount of people up there. I handed over my old Evo and got a new Evo. I asked to hold both in my hand because I read somewhere were a sprint rep tried to act like he exchanged a phone and changed all the stickers inside to make it seem like it was a new phone. So after I looked carefully at the numbers I had written down I held both in my hand and compared the screens. Rubbing my fingers on both screens on the left hand corner and side. As to no ones surprise what do you think happened!! DUH, the damn screen was coming up and the manager says, "WHAT THE HELL". So of course I get the new Evo and I get a brand new charger and kept my old one for my troubles per Manager.
So while keeping the above issues in mind, the new devices is showing absolutely NO light leakage and when I say NONE I mean NONE! No left corner. NO leakage above the 4 soft buttons, no nothing! Phone seems very responsive to every touch where you barely have to tap the button and it'll activate. This may be caused by the screen being properly seated unlike the previous one I had. Battery is still suspect however that is something I am willing to live with because I know what the phone can do and what it takes to perform those task. If anyone has any additional questions please PM me or ask here.
I know this is pretty lengthy but I really need to start giving back to XDA because, indirectly, you guys have done so much for me.
There all different
I called the Sprint store where I bought my phone, just a moment ago, and told them about how my screen is also starting to come up, you can see light around the edges of the phone, as if the screen is comming up and letting light out. not only that but even when I turn the phone off, and its real dark, I can see light underneath the soft keys, NOTHING IS TURNED ON THERE SHOULD BE NO LIGHT ON WHEN THE PHONE IS OFF!!! ya, kinda had to get that through to someone. anyway he told me to call a "repair" center, (which hes an idiot for telling me this) and that theyd have to "Diagnose it" - Or, "Look at it all bug eyed and say, HMMM.. a couple times, or Yup..." and tell me I need to replace it. Or what also might suck, is I dropped it a few days ago, from like 2 feet, didn't throw it, slam it, it was just a light drop. So there are a few chips around the edges of the phone, wounder if theyll try to tell me thats why its happening, even though it was doing this 3 days after I bought it. June 5th, so anyways I ended up calling the repair store before truckin over there, and they told me "No, you take it back to where you bought it, You dont want it repaired you want it Exchanged!
Hmmm.... Interesting, I could have sworn I told the other dude that! I know nothing Great Sprint Masta! So anyway they told me theyd have a shipment in tomorrow, and that No, I cannot get on a list nor could they "order" me one. Wounder if theyll be there tomorrow.
BAleR said:
I called the Sprint store where I bought my phone, just a moment ago, and told them about how my screen is also starting to come up, you can see light around the edges of the phone, as if the screen is comming up and letting light out. not only that but even when I turn the phone off, and its real dark, I can see light underneath the soft keys, NOTHING IS TURNED ON THERE SHOULD BE NO LIGHT ON WHEN THE PHONE IS OFF!!! ya, kinda had to get that through to someone. anyway he told me to call a "repair" center, (which hes an idiot for telling me this) and that theyd have to "Diagnose it" - Or, "Look at it all bug eyed and say, HMMM.. a couple times, or Yup..." and tell me I need to replace it. Or what also might suck, is I dropped it a few days ago, from like 2 feet, didn't throw it, slam it, it was just a light drop. So there are a few chips around the edges of the phone, wounder if theyll try to tell me thats why its happening, even though it was doing this 3 days after I bought it. June 5th, so anyways I ended up calling the repair store before truckin over there, and they told me "No, you take it back to where you bought it, You dont want it repaired you want it Exchanged!
Hmmm.... Interesting, I could have sworn I told the other dude that! I know nothing Great Sprint Masta! So anyway they told me theyd have a shipment in tomorrow, and that No, I cannot get on a list nor could they "order" me one. Wounder if theyll be there tomorrow.
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Wow that is very disappointing my man. I really hope it works out for you. The scratch should not be an issue. Are you a new customer or a existing customer?
BAleR said:
I called the Sprint store where I bought my phone, just a moment ago, and told them about how my screen is also starting to come up, you can see light around the edges of the phone, as if the screen is comming up and letting light out. not only that but even when I turn the phone off, and its real dark, I can see light underneath the soft keys, NOTHING IS TURNED ON THERE SHOULD BE NO LIGHT ON WHEN THE PHONE IS OFF!!! ya, kinda had to get that through to someone. anyway he told me to call a "repair" center, (which hes an idiot for telling me this) and that theyd have to "Diagnose it" - Or, "Look at it all bug eyed and say, HMMM.. a couple times, or Yup..." and tell me I need to replace it. Or what also might suck, is I dropped it a few days ago, from like 2 feet, didn't throw it, slam it, it was just a light drop. So there are a few chips around the edges of the phone, wounder if theyll try to tell me thats why its happening, even though it was doing this 3 days after I bought it. June 5th, so anyways I ended up calling the repair store before truckin over there, and they told me "No, you take it back to where you bought it, You dont want it repaired you want it Exchanged!
Hmmm.... Interesting, I could have sworn I told the other dude that! I know nothing Great Sprint Masta! So anyway they told me theyd have a shipment in tomorrow, and that No, I cannot get on a list nor could they "order" me one. Wounder if theyll be there tomorrow.
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Complete BS. I can tell you from experience that the Sprint employees at the stores know pretty much nothing about anything.
Call Sprint's hotline directly and explain your situation. They should be able to order one for you and have it shipped directly to your address. That's how I got my EVO in the first place. When every store was sold out and it was no longer available online, all I had to do was call in and they ordered it and sent it out next day.
sfox8 said:
Complete BS. I can tell you from experience that the Sprint employees at the stores know pretty much nothing about anything.
Call Sprint's hotline directly and explain your situation. They should be able to order one for you and have it shipped directly to your address. That's how I got my EVO in the first place. When every store was sold out and it was no longer available online, all I had to do was call in and they ordered it and sent it out next day.
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Yeah that is certainly a step you can take. If the store is unable to assist thats just more fuel to take with you when you call Sprint and let them know how you were treated in the store. Bet you'll have a new Evo by Friday lol.
talentedtenth said:
Wow that is very disappointing my man. I really hope it works out for you. The scratch should not be an issue. Are you a new customer or a existing customer?
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I am new yes.
sfox8 said:
Complete BS. I can tell you from experience that the Sprint employees at the stores know pretty much nothing about anything.
Call Sprint's hotline directly and explain your situation. They should be able to order one for you and have it shipped directly to your address. That's how I got my EVO in the first place. When every store was sold out and it was no longer available online, all I had to do was call in and they ordered it and sent it out next day.
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I did call the hotline, I dialed *2 and talked to a fella and he told me the same, just take it up to the one that I bought it at and have them exchange it. I guess they play favorites.
Ya, I called em again, they told me all I can do is have them hold one, IF they have any, I think I'm just talkin to the wrong people about this. thanks for the input.
I bought mine from Radio Shack.
Do I need to deal with them to try to exchange mine, or can/should I just take it to a Sprint store directly and see if they will exchange it there?
Also, I've heard/read that HTC has pulled all the EVO's and is "fixing" the assembly line and expects to have "fixed" units available soon.
Assuming this is true (yes, I know), do you think they will replace the "defective" units after the 30 days, based on the 1 yr mfr warranty?
Or do I need to push for a replacement before July 3?
?????
okay heres what im understanding so far, sprint will replace/exchange my evo if it has light leakage or/and glass separation? please correct me if im wrong, so when i go to my local sprint store i wont look like a fool
JustinChase said:
I bought mine from Radio Shack.
Do I need to deal with them to try to exchange mine, or can/should I just take it to a Sprint store directly and see if they will exchange it there?
Also, I've heard/read that HTC has pulled all the EVO's and is "fixing" the assembly line and expects to have "fixed" units available soon.
Assuming this is true (yes, I know), do you think they will replace the "defective" units after the 30 days, based on the 1 yr mfr warranty?
Or do I need to push for a replacement before July 3?
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+1... Im in the same boat.
Sprint online order center told me that for the glass separation n light leaking I should get a replacement from sprint dot com (being the place I got my phone from) n that going to a local repair store would only mean I get a refurbished evo the rep said "if you paid for anew device n its defective you should naturally want a new replacement not a refurbished unit" so I agreed the phone is still out of stock at sprint dot com n as soon as it goes in stock I was told to call them n demand my new replacement. Further more the rep said even if I go past my 30 day limit n the device is still not in stock that I will not pl pay for anything because it was defective to begin with.
I went to a sprint repair center and the guy told me it is a normal thing for the phone to have a light leak and that the glass was normal. He said he has a Evo too and his is doing the same thing. I showed him how my glass is up and does not have an edge like the other side of the phone and he said that the phone is fine... WHAT THE HECK... no it isn't! It has lifted some since I bought it.
All 3 of ours are having the glass problem and mine has a half blown speaker. Sprint said to take it into a corp store so they could put a note on the account, so I did, but sprint.com is still out so I can't replace them.
Another week and a half and I'll be getting close to the 30 day mark. I hope I get some working ones by then!
I know it is not normal for the phone to be glowing in the dark...
JustinChase said:
I bought mine from Radio Shack.
Do I need to deal with them to try to exchange mine, or can/should I just take it to a Sprint store directly and see if they will exchange it there?
Also, I've heard/read that HTC has pulled all the EVO's and is "fixing" the assembly line and expects to have "fixed" units available soon.
Assuming this is true (yes, I know), do you think they will replace the "defective" units after the 30 days, based on the 1 yr mfr warranty?
Or do I need to push for a replacement before July 3?
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+1 I'm also in the same boat..
Coming from having 2 faulty Heros and having to deal with CS, your best bet is to use *2. Lately Sprint's CS has been amazing after horrible reviews. Let them know your problem and they will take care of it. I have had 2 different options. Either have Sprint overnight me a replacement phone. Or have them note my account and I go to the local Sprint store to have it replaced. Both have worked flawlessly.
talentedtenth said:
Wow that is very disappointing my man. I really hope it works out for you. The scratch should not be an issue. Are you a new customer or a existing customer?
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Oh good I was worried about this. I am having the light leakage issues and want an exchange, and of course like every other owner I have dropped mine already lol.
Luckily I got mine at a Wal-Mart in the boondocks where they have a full stock still so no inventory issues there haha
BAleR said:
I know it is not normal for the phone to be glowing in the dark...
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I had the same problem with glowing in the dark with the Navigation keys being dimly lit.
After some reaserch, It appears I have a REV 0002 Hardware. I have replaced with a REV 0003 hardware and the problem is GONE......
BAleR said:
I am new yes.
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Once you go into the store and speak with a manager politely ask him when your 30 day satisfaction guarentee started. Its unfortunate that you have to mention it but I am sure once he see that you are still within your trial that will light some fire under his a$$. Not only will he think he'll lose a new client but a new client that bought an EVO. Should work...
i'm not sure if i want to wait for the software patch for the screen since some people aren't having the issue. It won't fix the screen lifting issue anyway. Mine is very slightly raised at the bottom barely noticable but i'm woried that it will get worse over time.
I also purchased mine at Radio Shack and am wondering if I need to exchange it there or go to a sprint store.
Well turns out i was at a club last night. My Fascinate was stolen. We couldn't find the person as it was Halloween. Sucks right =\
Here's a twist to he story though. I call up verizonwireless. They say they cant do much but suspend it. The guy claims i have no insurance on the phone. So im thinking wtf? I've always had insurance on my smart phones. Turns out when i got the fascinate the rep canceled my insurance without asking. So now its 4 am and party bus is ready to depart from Atlantic City. My chance to find the phone or get a new one is gone.
6am came home slept and its 10:20am now. I call up verizon and get a nice rep. I explain to him what happened and he connects with me saying its happened to him before and puts the insurance back on and fixes it and sends me a new phone with a $89 deductible. Well atleast ill get another phone :|
Something i learned. Turns out if you lose your phone or its stolen, verizon can disable it completely. Even wifi wont work and if the person trys to activate it through verizon or sells and someone else does that. Verizon takes the phone and notifies me.
good side is i had most my stuff saved on my laptop. Only a few pictures of random girls who wanted to be in my phone i lost ;D
All in all. It sucks, my first stolen phone.
Sucks that you lost your phone. It's a good example on why you need a program like Lookout which can help track your phone so you can get it back. Lookout also has a feature to make the phone "scream" which could have been interesting for the thief. lol
Verizon is wrong about one thing though. WiFi will still work. Nothing they can do about that. Also, while it is blacklisted with Verizon now it can be ported to another provider like Cricket.
The positive here is that you got a good rep to get another phone for you.
yep, they cant disable wifi and its only disabled on vzn's network. it will end up on CL or ebay as a "bad esn phone" in the next couple of days.
Funny update:
So i get a phone call from the club's security. They found the person who stole my phone passed out with phone next to him but contacted me today. (My phone has a giant android sticker on the case)
ilestdevil said:
Funny update:
So i get a phone call from the club's security. They found the person who stole my phone passed out with phone next to him but contacted me today. (My phone has a giant android sticker on the case)
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Solid twist of events!
Now here's the real question, how wasted at the club were you to lose your Fascinate? I mean we all party, but a $500 retail phone? Must have been wicked drunk!
Cheers on a being able to get it back, must be someone(thing) was looking out for you. What a great Halloween present!
Lol. Now make sure you get mobile defense or something similar on there...
Sent from my SCH-I500 using XDA App
If you have Asurion insurance through VZW, you can get and use a free solution they have setup for people that have insurance. https://www.mymobilerecovery.com
Further reinforces Homer's statement.
"To Alcohol! The cause of... and solution to... all of life's problems."
Your solution was the thief over consuming. Now that's funny. Glad you got it back!
good day.
I just went to my local sprint service center to have them fix my screen which now has a nickel sized white spot smack dab in the middle of the screen. He looked at it and said "yeah this is common with the first gen of this phone but it isnt enough for me to replace the phone". I told him it was cool and I would be okay with just a screen replacement to which he replied, "I don't carry the screens."
so I kind of looked at him funny for a second, I pay for the 7$ per month TEP. He said it isnt effecting the performance of the phone. I asked him if the screen is performing as it should, he said it is not, I asked if the screen is in fact a part of the phone, he said yes. Another blank stare. He then just said sorry and handed me the phone and went to another customer.
Let me be clear, I killed this guy with kindness, I was a tech for 8 years so I know how assholish customers can be. I left and called sprint and within 20 minutes I had a new phone on the way to my house.
Jeez.
afxtwn said:
I just went to my local sprint service center to have them fix my screen which now has a nickel sized white spot smack dab in the middle of the screen. He looked at it and said "yeah this is common with the first gen of this phone but it isnt enough for me to replace the phone". I told him it was cool and I would be okay with just a screen replacement to which he replied, "I don't carry the screens."
so I kind of looked at him funny for a second, I pay for the 7$ per month TEP. He said it isnt effecting the performance of the phone. I asked him if the screen is performing as it should, he said it is not, I asked if the screen is in fact a part of the phone, he said yes. Another blank stare. He then just said sorry and handed me the phone and went to another customer.
Let me be clear, I killed this guy with kindness, I was a tech for 8 years so I know how assholish customers can be. I left and called sprint and within 20 minutes I had a new phone on the way to my house.
Jeez.
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I agree some of Sprint's techs are clueless. They gave me a phone with a busted speaker and the girl from sprint who looked at it just said, Well it's not That bad. The speakerphone still works great.
That would piss me off if he blatantly did that to my face. You should have escalated to a manager. He obviously didn't see any dollar signs on you so he went to someone else to try and sell them a phone. You should have called Sprint while you were at the store and asked to speak to a manager so that they could speak to that rep over the phone.
gqstatus0685 said:
That would piss me off if he blatantly did that to my face. You should have escalated to a manager. He obviously didn't see any dollar signs on you so he went to someone else to try and sell them a phone. You should have called Sprint while you were at the store and asked to speak to a manager so that they could speak to that rep over the phone.
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I was about to do just that but I thought my kid had just pooped in her diaper so I kind of left with a quickness.
If you wanted to know, there was no poop.
That smell?... It was the employee.
What horrible service.
ImmortalLuD said:
That smell?... It was the employee.
What horrible service.
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LMAO!!!!
on another note... if you already have your phone rooted, you can try going to them again and letting them know they have to fix your screen... that way you don't have to worry about rooting the new phone...
looneylu said:
LMAO!!!!
on another note... if you already have your phone rooted, you can try going to them again and letting them know they have to fix your screen... that way you don't have to worry about rooting the new phone...
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I was about to ask how hard it is going to be to root a new phone.
So easy it practically does it itself!...
I had my camera lense replaced. When i got my phone back the speaker didnt work, when i went back they discovered the tech left the speaker out of the phone lol. Now my camera flash wont work, idk if they screwed that up or if its the custom rom
Are you serious? The store rep told me they couldn't fix my camera lens and that I would need another phone.
I came from AT&T and never had any problems. It's frustrating that I have to take things with a grain of salt with Sprint. I've yet to talk to someone who knew what they were talking about. This is what we get when companies outsource jobs to other countries. In my opinion Sprint customer service is worse than Dell's... better yet Netgear.
Sent while sitting on the toilet.
I had something very similar happen to me. I brought my phone in for the white spot and was told it was do to "the oils in my skin" I remained calm and explained that it is a known issue with the phones, and tech just told me "sorry".
So, I'm wondering, did you just call sprint tech support or retentions or what to get another phone shipped that quickly?
Do you know know if these are corp. locations or 3rd party? The techs have a wealth of info availible to them. The screens may not be availible at all repair locations. Come into my location an you would be amazed at how we get down with the repairs we are amazing.
lol reminds of one day I went to a Sprint Store and asked for 2.5mm Stereo Headphones that would work on my Treo 700wx.
The girl hands me one saying it's compatible. I open it right outside the store to test and it sound was coming out of only one side... Clearly not compatible.
So I went back and she tells me:
"Well, that's the way it's supposed to be, one side is for listening to music and the other is for calls... That's how mine works..."
Rofl
mrniceguy715 said:
Do you know know if these are corp. locations or 3rd party? The techs have a wealth of info availible to them. The screens may not be availible at all repair locations. Come into my location an you would be amazed at how we get down with the repairs we are amazing.
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Mine is listed on sprint's website as an "authorized sprint repair center" and it is a corporate store.
zeuzinn said:
lol reminds of one day I went to a Sprint Store and asked for 2.5mm Stereo Headphones that would work on my Treo 700wx.
The girl hands me one saying it's compatible. I open it right outside the store to test and it sound was coming out of only one side... Clearly not compatible.
So I went back and she tells me:
"Well, that's the way it's supposed to be, one side is for listening to music and the other is for calls... That's how mine works..."
Rofl
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Dumb ****
Sent from my PC36100 using XDA App
Does anyone have a picture of this white spot on the screen? I fail to see how a nickel sized spot blocking that much of the screen doesn't warrant a replacement.
Unless it really doesn't affect the performance of the phone, in which case it is a cosmetic issue and they don't normally cover those.
poop in the diaper works alot of situations..saw someone I didn't want to talk to so I said my daughter pooped..it worked
Sent from my PC36100 using XDA App
After some of the posts in this thread I thought I would add some rules:
1) No name calling
2) No racial slur's (the society we live in places heavy weight on these)
3) Keep it clean and have fun
I am actively watching this thread. I will update rules as needed for this thread.
I did change the title so that way everyone feels they can post here. So please sprint reps and customers feel free to post your funny stories.
I thought it would be kinda fun and funny at the same time to start a thread about some the funny stuff sprint reps tell us. Feel free to post any funny story you have about you experience with sprint. I am not doing this to be mean just had the idea after my experience with a sprint rep today. Think of it as the TV show "KIDS SAY THE DARNEDEST THINGS"
So here is mine:
Today I had to go to the sprint story to exchange mine and my wife's epic and while there the sprint rep said, "I think its stupid to update your phone. I think whatever OS was on the phone when you bought it is what you should run on it." I replied "well that would be like running windows 98 on a computer that can run windows 7." He replied "Well you have to pay for that update. If someone is going to update their phone then they should have to pay for it." So I replied "fine then running 2.1 would be like running windows 7 without any service packs or updates to it to fix known bugs and problems. It all comes down to customer service and providing the best software and product you can." After that he just started stammering and walked away. He didn't come over to me the rest of the hour I was in the store. He just occasionally glared at me. It was hilarious.
Please have fun it would be fun I think to compile our stories in one place instead of spread all over the place.
I think the oil that came in your car when you bought it is the same oil you should use for the life of your car.
mykie242 said:
I think the oil that came in your car when you bought it is the same oil you should use for the life of your car.
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hilarious....
My experience was when i first got my epic it came with dg27 on it and di18 was the newest software. I went back in the next day and he was there and I asked him why my phone wont update itself from dg27 to di18. He said that I was on the newest software release and I told him to get his phone out and check. he did and he was on di18. So then he grabbed my phone and said this is how you do it. He went into updates and.clicked on update prl and handed the phone back to.me and said, "here you go sir all done". I said you have to be joking right? He honestly had no clue what he was doing. He has no business working there.
Sent From My Evo Killer!
MedicStuder and Musclehead- both hilarious stories. I had a similar experience while speaking with a Sprint customer service rep on the phone. These people really have no idea what they are talking about or what they are doing. I would be supremely frustrated with my phone if it weren't for XDA
I had an occasion where I was trying to get a replacement for my touch pro 1. I called up sprint proclaiming that it was getting hotter than a skillet on the side of my face and that the battery felt smoldering. Well the lady said there wasn't a whole lot she could do but they were required to have me visit a repair store.
So I go to a store that does repairs to be greeted by a technician and told him my story. He says "it doesn't feel hot to me" as soon as I hand him my phone. He turned to walk to the back and dropped my phone cracking the screen lol. So the manager comes over saying we can fix that don't worry. I said that wasnt what I was there for and explained. He ends up giving me a brand new touch pro 2 in the box.
Well when I get home there's a package on my doorstep so I'm like wtf is this. I open it up to see another touch pro 2. The rep on the phone sent one even though she told me to go to the repair store lol
nadcicle said:
Well when I get home there's a package on my doorstep so I'm like wtf is this. I open it up to see another touch pro 2. The rep on the phone sent one even though she told me to go to the repair store lol
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Bahahaa ebayyy
Sent from my SPH-D700 using XDA App
nadcicle said:
I had an occasion where I was trying to get a replacement for my touch pro 1. I called up sprint proclaiming that it was getting hotter than a skillet on the side of my face and that the battery felt smoldering. Well the lady said there wasn't a whole lot she could do but they were required to have me visit a repair store.
So I go to a store that does repairs to be greeted by a technician and told him my story. He says "it doesn't feel hot to me" as soon as I hand him my phone. He turned to walk to the back and dropped my phone cracking the screen lol. So the manager comes over saying we can fix that don't worry. I said that wasnt what I was there for and explained. He ends up giving me a brand new touch pro 2 in the box.
Well when I get home there's a package on my doorstep so I'm like wtf is this. I open it up to see another touch pro 2. The rep on the phone sent one even though she told me to go to the repair store lol
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This isn't the first time I've heard of something similar to this. I had a friend that was in the process of moving when they ordered a new phone. They had given them the new address and they double checked everything and the phone was shipped. Well when it didn't show up when it was supposed to they ended up sending a second phone. That one showed up and then when she got back into town the next day there was also a phone waiting for her there. She tried to get info so she could ship the second phone back but it seemed like a hassle for Sprint so she ended up keeping both of them.
musclehead84 said:
My experience was when i first got my epic it came with dg27 on it and di18 was the newest software. I went back in the next day and he was there and I asked him why my phone wont update itself from dg27 to di18. He said that I was on the newest software release and I told him to get his phone out and check. he did and he was on di18. So then he grabbed my phone and said this is how you do it. He went into updates and.clicked on update prl and handed the phone back to.me and said, "here you go sir all done". I said you have to be joking right? He honestly had no clue what he was doing. He has no business working there.
Sent From My Evo Killer!
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I'm not gonna lie, I normally do this when people come into the store raising their voice demanding the world trying to make the rest of my reps feel inferior. Sadly, this actually works with 90% of the customers I deal with. Just proving that having a smart phone does not make for a smart person.
notoriouspyro said:
I'm not gonna lie, I normally do this when people come into the store raising their voice demanding the world trying to make the rest of my reps feel inferior. Sadly, this actually works with 90% of the customers I deal with. Just proving that having a smart phone does not make for a smart person.
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True true. Just fyi I was calm and cooperative during my experience. I find its not worth raising my blood pressure over a phone.
Sent from my SPH-D700 using XDA App
Went to a retail store yesterday. I got asked if o need help. I said no but my gf epic got the ota 2.2 update and now her camera is broken. He said that im the 6th person that mentioned this. I asked when its going to get patched up. He said, I dont think they will but just do a hard reset to fix it. I just smiled and left.
Yeah I was calm to till he updated my prl. Lol
Sent from my SPH-D700 using Tapatalk
I went into a sprint corp. store and asked a rep. "can I haz my gingerburgrz for me epic?", he replied "I just do sales and returns now".
/end story
Just before coming to android I had a blackberry tour and was having terrible reception issues with it, after talking to several reps I got transfered to another and the first thing out of her mouth was "cell phones are not intended for use in houses and cars and if I wanted perfect reception just step outside and use my phone!" Lol, in the end it ended up being issues with the towers in our area.
Sent from my SPH-D700 using XDA Premium App
When I noticed my htc hero was getting dust under the screen and it got unbearable enough to take it back, one sprint rep looked at it and agreed to give me a new one, then showed his coworker who then examined it and told me that those were dead pixels, not dust, and that all phones get them and to avoid getting them I should charge my phone with it powered down... needless to say I was speechless. He was extremely rude as well as dumb.
nutswillkillme said:
When I noticed my htc hero was getting dust under the screen and it got unbearable enough to take it back, one sprint rep looked at it and agreed to give me a new one, then showed his coworker who then examined it and told me that those were dead pixels, not dust, and that all phones get them and to avoid getting them I should charge my phone with it powered down... needless to say I was speechless. He was extremely rude as well as dumb.
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omg! thats too much! guess we need to check the dunce hats at the door when we get there.
my wife's intercept received the OTA (froyo) and it broke her data.. causing lockups similar to the moment's plague..
(we did NOT have TEP.. still don't).. i called CS told them that i went into stock recovery and did a factory restore and it still isn't working properly, he handed me off to level 2 tech support. THAT guy proceeded to argue with me that my problem was with Samsung and not with Sprint. "After all, your warranty is from Samsung so you need to take it up with them".. i tell him that it was Sprint's update that broke the damn phone and that Sprint needs to fix it. He still stands by his "take it up with Samsung" spiel so i ask him "If I go purchase a brand new Ford at a Ford dealership and need an engine replaced under warranty, do you suggest that I drive my car to the factory in Detroit or take it back to the dealership ?" after some stammering he told me to take it to the local repair center but they would charge me $35 for the repair. I tell him that's unacceptable and he agrees to credit my account for the $35. I STILL tell him that it's not right and that i shouldn't have to pay anything to fix something that their software update broke and by this time, i'm fuming pissed and request to speak with HIS supervisor.. This guy asks what's going on (after almost 2 hrs on the phone so far) I tell him the whole story and he agrees to put the equipment protection on our account for 30 days, credit our account the cost of the equipment protection (so it's free) and tells me this way, I won't have to pay at the repair center. Then he says "You know that you'll have to go through 3 defective phones to get a different phone right ?" (I already knew this but played dumb)..
Then after a week and a half of playing 'return the bad phone' we finally got my wife the transform LMFAO
Rounsy222 said:
omg! thats too much! guess we need to check the dunce hats at the door when we get there.
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Omg! is right. How come we can all understand how things work and or should work but the people selling the items don't? (Scratches head). I knew this thread would be a fun one but wow just wow...lol
Sent from my SPH-D700 using XDA App
lol
Hell, Samsung is just as bad. I called them last night about adding memory to my laptop and he told me sir the laptop you have is at its max with 4gb of ram and i knew that my laptop could be upgraded to 8gb. Where do SPRINT and SAMSUNG find these people? My 6 year old son know more about the stuff they sell than these jerk off CS rep's...
MedicStuder said:
Omg! is right. How come we can all understand how things work and or should work but the people selling the items don't? (Scratches head). I knew this thread would be a fun one but wow just wow...lol
Sent from my SPH-D700 using XDA App
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Not every Sprint Rep is dumb.
I work at Sprint >_>
So...this is going to be a somewhat long post about how lucky I am to have acquired my Dinc 2 after a HUGE verizon horror story....I encourage others to post their stories as well so that we can see how Verizon tried to skip out on giving people their new phones.....
So I was on the fourms last week reading up on the Fascinate deciding whether to root it again (I unrooted it because of problems with CWM and flashing ROMs...but thats a different story for a different day.) I had OTA'ed to ED04 (not knowing about the missed call issue) and figured everything was fine. My girlfriend started complaining that I was always missing texts and calls from her and I told her it must have been her phone that was doing it but she wouldn't buy it. I didn't believe her until my work tried to call me to come in to cover someones shift and I got in trouble for not answering the call (which I never recieved).
So I was just casually browsing the forums last Monday (July 18th) when I saw that this was a common issue with the ED04 update and saw that an eligible replacement was a Droid Incredible 2. (I originally wanted that phone instead of the Fascinate but it was out of stock when I went to get it so I settled for the Fascinate.) So I followed what everyone said and called up Verizon. I got connected to a girl who was really nice and seemed to genuinely want to help with my problem. Now I explained the situation about the missed calls and she said that they would send out a new phone right away. What I didn't know is that the girl chose to send another Fascinate right then and there and she didn't even mention the replacement offer and then all of a sudden she says "okay the new fascinate should ship overnight....actually wait.....no sorry its going to take until Saturday to get there".....I quickly interupted and said "Wait....you sent out another Fascinate?" she said yes and I asked her about the offer for the Droid Incredible 2 and said "Oh....I'm not authorized to do that...you need to call tech support". Needless to say I was peed off. But anyways I got off the phone with her and got in contact with tech support. I told the guy everything that had happened so far and he told me "Yes. You are eligible to get a droid incredible 2. But the problem is I can't send it out because you had the Fascinate shipped to you. You have to wait until that is shipped to your house and then you have to mail it back and wait until we recieve it, then you have to call again and order the Incredible." He then quickly added "Or, when you get the phone you can bring it in to a Verizon store and they will be able to give you the Incredible and take the Fascinate for you". So i told him I would go into the store and he said that he would note on the account about my situation so that it would be clear in the store.
Needless to say the phone came Monday of this week (not Saturday like it was supposed to....it came USPS and not FedEx so it was delivered slower and they don't deliver on Sunday). I went into the Verizon store that day and explained the WHOLE situation and the lady there said I was eligible for the phone but that they couldn't give me the phone there and that it had to get shipped to me. So the lady said she could put the order through on her computer. She told me it would be shipped overnight and that I would have it the next day (Tuesday the 26th). Then she told me that I had to activate the new Fascinate they sent out to me (which I wasn't supposed to get in the first place) and use that phone for now and send my old one back through the mail (which made no sense whatsoever and she came up with some long drawn out excuse so I just went with it). So we activated the new phone and everything seemed great. Tuesday came and the package didn't come. Okay....must just be running late. Then yesterday it didn't come either. I walked up and down my street to make sure it didn't get delivered to the wrong house. So when I didn't see it I called Verizon to see if it was shipped (Oh btw....the lady at the Verizon store never gave me a tracking number for the package....stupid me.....). They said there was no order for a Dinc 2 and then I got forwarded to Tech support. The lady I got forwarded to was really nasty and didn't know what she was talking about. She said that my new phone came with an update to fix that problem and then I told her that she was wrong because I looked at my software when I go the phone and it was the same as my previous one and I was still missing calls and texts (it was here I realized after seeing the leaked ED05 here on XDA that they were stalling so they didn't have to give me a new phone ). When she knew that I wasn't clueless she tried to say that the package didn't get delivered because my bill wasn't payed for the phone yet (which wasn't due for another 7 days). So I argued with her about that and said that makes no sense because it wasn't due yet. Then she had me transfered to a Supervisor who was even more nasty and said that I WAS THE ONE who made a mistake because I ordered a phone without my balance being paid (WHICH WASN'T FREAKING DUE FOR ANOTHER 7 DAYS!!!!) and that I also hadn't sent the old phone back (which everyone who I talked to previously said I could ship back once I got the Incredible). So after a very long time he finally budged and said that they could send it but that they shouldn't because of my balance (which he kept persisting on...and I'm always on time with the bill and its always paid in the first place). So I got transfered back to the lady who put the order in and I made sure to get a tracking number for the phone. She then transfered me to another person who told me the procedure of sending my other phone back in with the accssessories that came with it because I'm getting new ones for my phone. Now they sent out the phone overnight and I got it today but I'm not reciving the accessories until tomorrow. Made it by the skin of my teeth...and thank god.
SUMMARY:
So in summary I just wanted to say that the phone call on Tuesday took me ONE HOUR AND 45 MINUTES ALTOGETHER!!!!!!
Verizon tried many tactics to make sure I didn't get my phone because they knew the update was supposed to come out and I'm really surprised that I didn't catch on sooner.
The way Verizon treats their "valued customers" is atrocious. I can't believe how much effort was used to try to defer me from getting a new phone that was offered for everyone just because they had an update in the works. Not that it surprises me...because I would expect it. But I think they went a little too far by trying to say that the situation was MY FAULT. What especially got me ticked was the fact that AFTER I showed them I wasn't just some person with wool over their eyes and that I would fall for the fact that the lady said "the phone was sent with the fixed update on it" (WHICH HADN'T BEEN RELEASED YET!!!!!)...they choose to say it was because my bill wasn't paid (which still wasn't due for 7 DAYS!!!!). Ridiculous !!! I would switch from Verizon in a heartbeat after this if I wasn't locked into a contract with them and if other companies had better deals. Maybe when the contracts up (still another year and a half...ugh) I will switch to someone a little better to their customer. Anyone else have a story for me??
Cool story bro!
pc1990 said:
Cool story bro!
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JK! That really sucks though, I feel for you man. I have two fascinates on my account and they have been screwing up my mailing address only on the phones but not on the accessories! I was like WTF! I did however get my first Charge activated and ready to go. I am still waiting for the second replacement Charge to come in the mail as we speak. I find your assertion that they're stalling completely valid. I never had any issues talking to Verizon corporate over the phone, but the damn employees at the store tried giving me run around about how they can't order replacements from the store and stuff. And then they end up doing later...so I'm like WTF!
If you have any further trouble don't try to be nice to them. If at the store, just give them mean looks and if over the phone, just keep a stern voice like you wont take no for an answer LOL! Worked for me.
pc1990 said:
JK! That really sucks though, I feel for you man. I have two fascinates on my account and they have been screwing up my mailing address only on the phones but not on the accessories! I was like WTF! I did however get my first Charge activated and ready to go. I am still waiting for the second replacement Charge to come in the mail as we speak. I find your assertion that they're stalling completely valid. I never had any issues talking to Verizon corporate over the phone, but the damn employees at the store tried giving me run around about how they can't order replacements from the store and stuff. And then they end up doing later...so I'm like WTF!
If you have any further trouble don't try to be nice to them. If at the store, just give them mean looks and if over the phone, just keep a stern voice like you wont take no for an answer LOL! Worked for me.
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Yeah man no kidding!!! What I'm waiting for now is to get a bill for the Dinc 2 because I have to activate it tomorrow because the battery and charger won't arrive until then!!!! They will probably try to say "Oh. You should have known that the new update came out for your Fascinate and that we want you to send the replacement back and download the update". Sounds like something they would pull after what just happened to me .....hahaha
pc1990 said:
JK! That really sucks though, I feel for you man. I have two fascinates on my account and they have been screwing up my mailing address only on the phones but not on the accessories! I was like WTF! I did however get my first Charge activated and ready to go. I am still waiting for the second replacement Charge to come in the mail as we speak. I find your assertion that they're stalling completely valid. I never had any issues talking to Verizon corporate over the phone, but the damn employees at the store tried giving me run around about how they can't order replacements from the store and stuff. And then they end up doing later...so I'm like WTF!
If you have any further trouble don't try to be nice to them. If at the store, just give them mean looks and if over the phone, just keep a stern voice like you wont take no for an answer LOL! Worked for me.
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Sometimes that's the best way to deal with em. I've had more success with poor customer service by being stern and not backing down than with just being a ****. Absolutely. That pisses me off and I'm not even with verizon, and after reading that for good reason. Hate to hear you went through so much BS but glad you did get what was owed to you.
Tap-a-Talked from my Mesmerize
Running CM7 @1.2ghz w/ Tk-Glitch ML Kernel.
Thank you to all the Dev's working to advance the many names of the SCH-I500. You guys Rock!
whats the tl;dr version lol jk
blazing through on my VZ Droid Charge 4G
Verizon must have been getting alot of calls to switch phones. I wonder how many were trying to trade out even though they weren't having issues. How quickly word spreads.
Hope the update takes care of the missed call/text issues because I really like my Fascinate.
johnnyplaid said:
Verizon must have been getting alot of calls to switch phones. I wonder how many were trying to trade out even though they weren't having issues. How quickly word spreads.
Hope the update takes care of the missed call/text issues because I really like my Fascinate.
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The issues were universal, so zero. Why is everyone trying to be a douche about this?
I never had a problem with missed calls
johnnyplaid;16107553
Hope the update takes care of the missed call/text issues because I really like my Fascinate.[/QUOTE said:
well it dont, Im running ed05 and still get missed calls!
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I've never really had a problem, that I noticed. The only missed calls I've had have been at my house, which gets terrible reception. But every phone my girlfriend and I have had, have had the same problem at my house.
If I were, I would certainly be taking advantage of the phones warranty.
I've never noticed anyone mentioning signal strength during missed calls. Has it occurred with full signal strength?
johnnyplaid said:
I've never noticed anyone mentioning signal strength during missed calls. Has it occurred with full signal strength?
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yes as i was driving by a cell tower yesterday lol
So I finally received the 2nd charge in the mail for my other fascinate on our account after clearing the address issues. Unlike my Charge, this Charge came in a retail box with a charger, 32gb sd card, back door, etc. My Charge came in the Verizon's typical replacement box, but it too looked brand new. Usually even on the certified refurbished models you can find signs of it actually being a used phone.
Two thumbs up to Verizon for replacing the defective fascinates. I haven't had a single missed call and the gps locks in quick.
I hope all of you resolve your issues with Verizon and get your replacements as well.
Our story is different but similar.
My family has 3 Fascinates and they were all missing calls, having volume control issues, wi-fi connection issues, battery drain issues, etc. I called Tech support last week and confirmed that I could get all 3 replaced but 2 of the phones were out of town so I had to wait to discuss it with the kids.
We finally got to a Verizon store to test the 3 phones offered on Tuesday night. We made some test calls and 2 out of 4 calls made to my phone *in the verizon store* failed to come through. Ridiculous. The call quality on the Fascinate was awful when we directly compared it to the other 3, no comparison. The Droid X2 really excelled there.
Anyway, we asked for the recall replacements and were told that they couldn't do it because the computer showed that we were out of warranty. Well, the phones haven't been OUT for a year, much less in my hands, so she knew the computer was wrong but couldn't fix it. Sent me home to call Tech and get them to override the system.
Called Tech. They said that my account showed 3 Fascinates with no warranties, but that was wrong as they SHOULD have warranties on them. The only way to fix it was to send me 3 new Fascinates. Then, once those were activated the computer should recognize that the new phones had warranties and I could trade those in. OK.
New phones came in this morning. Activated them all. Version ED04 shipping on them all but within 5 minutes the ED05 was pushed out to them all.
I should be thrilled that I can keep my Fascinate, but after testing the call quality in action and feeling like I was railroaded into this delay, I'm a little pissed off.
No one else had the "oh gee, you don't seem to be covered by a warranty, how strange" glitch happen to them, did they?
It took me 5 calls to CS and 2 trips to a Verizon Store to get my Charge replacement. Funny thing is that the first time I went to the VZW Store the rep told me that they had no stock of the X2, DI2, or the Charge. I then went to another store and the guy ordered me the Charge right away. So I was given the run around and lied to, not very nice imo. But I got my charge now, I'm happy.
I just received a replacement fascinate a week ago. This is the fourth one and the EDO5 update hasn't fixed anything it claims too. They have a note on my verizon account that if this one has problems that I'm eligible to recieve either an X2 or Inc2. But I've only had the new fascinate 2 days..
So my question is do you think it'll be safe to call even though I just received the fascinate??
Thanks
Sent from my SCH-I500 using Tapatalk
thekylebrody said:
I just received a replacement fascinate a week ago. This is the fourth one and the EDO5 update hasn't fixed anything it claims too. They have a note on my verizon account that if this one has problems that I'm eligible to recieve either an X2 or Inc2. But I've only had the new fascinate 2 days..
So my question is do you think it'll be safe to call even though I just received the fascinate??
Thanks
Sent from my SCH-I500 using Tapatalk
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Yes I would call and make sure you act really pissed off (and that shouldn't be too hard...seeing as this is your fourth fascinate with the same problem). Say that you don't appreciate being taken advantage of and that you shouldn't have to go through four of the same exact phone for those idiots to realize the thing isin't going to work. One of the reasons I tried so hard to get my fascinate replaced is because Verizon screwed me in the past with replacement phones. I had to get the same phone 5 times and they all had the same problem on them and finally when I went to get the SIXTH phone my warranty was up. (How convenient for Verizon...). So I would say that too. That your sick of the horrible customer service and don't appreciate them trying to run out your warranty so you can't do anything about it.
Well I received my battery and charger today from Verizon so I finally got to activate my Incredible. I have to say it is a very very nice phone. The UI is pretty nice and it is an overall better package than the Fascinate imho. The reason I had to wait separately for the phone and charger is because verizon didn't have the stock HTC battery and charger so they had to give me an extended battery with the backing and a new charger for free. So needless to say I am very pleased and am very happy I don't have to deal with the Fascinate horror show any longer.