Related
deleted , move along
TLTR !!!!!
I read it. Sorry to hear about your EVO man.
I got my EVO through Craigslist new in box because all the Sprint stores in my area who had them in stock wouldn't sell them to people not adding a new line of service. (Which is another story in and of itself)
When I brought it in to Sprint to activate they let me add insurance and told me that I'd still be covered under warranty for a year. I would be steamed if I was in your shoes too.
Thankfully I have a HW revision 0003 and my EVO hasn't yet to display any of the known issues.
http://www.engadget.com/2010/06/13/htc-evo-suffering-from-glass-separation-issues/
Just a short while ago I worked as a CSR for AT&T. Your friend got really lucky because 99.9% of the time a broken iPhone, even with a known issue, means you're SOL. In my experience, Sprint is much more flexible.
I mean you guys have any suggestions for me at this point? I know its just a phone and all but damn. i posted this on sprint forums, androidforums.com,xda, ppcgeeks, and of course my phone calls and visits to the repair center at MACOM
You bought the $7 plan for this very reason-- a more-than-likely behaviorally caused ding. (yes I read your post, but look at this from someone else's point of view. You had/used the phone how long before you saw this?)
Pony up the deductable and get a new phone. You realize you're costing yourself way more than $100 in grief and wasted time?
Lastly, just in case this is a defect and a recall is issued, keep your documentation on your calls to CS, claim filed, and out of pocket money. At that point you should be able to recoup your deductible among other things.
illogic6 said:
Just a short while ago I worked as a CSR for AT&T. Your friend got really lucky because 99.9% of the time a broken iPhone, even with a known issue, means you're SOL. In my experience, Sprint is much more flexible.
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Sure, bro. Sure.
00_MACKIE_00 said:
Ok, this is going to be a long post, full of detailed information regarding my purchase of an Evo. I will be posting this on every forum I am a member of and there are alot that I post on.
A buddy of mine contacted me to tell me he had bought an Evo on launch day from Best Buy. He activated it on 6/6/2010 from a Best Buy in Kentucky. He was told " The Evo has push to talk". Well he later found out that it did not in fact have push to talk and he needed that feature for his Sprint business account. He was outside his 30 day "happiness" window so he had to buy a different phone. He decided to put his Evo on Ebay and sell it to try and get some of his money back for his Evo purchase. He let me know he listed it on Ebay and provided me a link to it. I ended up winning the auction on 8/15/2010. I received the phone on 8/21 and received original box, original everything. Even had a cover. Phone looked and smelled BRAND new. I quickly called Sprint to activate it and within 10 min I was sporting my new Evo. Added my insurance/repair $7 dollar fee like I do with all my phones.
All was fine until 9/5/2010, I noticed on the bottom left of the screen over the home button, the screen appears lifted and a little dust had gotten under it. Ok no big deal to me at this point. I do keep my phones in mint condition but I was just going to monitor this situation. 13 days later is when I called Sprint asking for an explanation. I called the customer service line and explained the situation with the phone. They immediately started blaming me for it. I guess maybe they thought I used a screwdriver and lifted the screen, who knows. The girl told me she was in Charlotte, NC and that she had never heard of a screen separating from the adhesive and to go to the repair center.
On 9/17/2010, I went to MACOM here in Florida. A nice gentleman greeted me at the repair window and asked how he could help me. I said well I called customer service and explained to them that the phone screen seemed to be coming up and to pay you a visit so you could investigate. 4 screws later my Evo was in several pieces and then put back together. He asked me where I got the phone so I told him. He looked up my account and said "you’re inside your 30 day window according to the calendar here and you should go home and call customer service back". I told him I had no intention of being given a brand new phone. To me , that would be dishonest and I live by being honest and I teach my kids to be honest to people regardless of the situation. He handed me his business card, said call Sprint and call me back if you have problems. Seems he was trying to push me into a brand new Evo. I lay no blame on this guy; he was trying to do the right thing. He told me he could have it replaced but it would be a refurbished phone which I am ok with.
I arrive home on 9/17 from MACOM and about 7pm I start making some phone calls. I have been upfront with Sprint about the terms of my purchase. The first lady I spoke to said she understood my issue and that she would get someone on the phone to help me after we talked 10 minutes or so. She asked if I minded being put on hold and I said absolutely not. I waited for about 7 or 8 minutes or so and another lady got on the phone from a different department. I had a really hard time understanding what her name was, who she was with, etc etc due to the heavy accent. From what I could understand, she was from advanced exchange it sounded like. She asked for my telephone #, verified my pin and all that good stuff and asks me the reason for the call. I then had to go into the WHOLE story again. 10 minutes later she asked me where I bought the phone. I said I bought it off Ebay from a SPRINT customer, not some random power seller. She then told me well there is nothing she could do and that was there anything else she could do for me. I said I guess not and told her to have a lovely weekend. She then said I could always file a claim with Assurion and pay a $100 deductible for this obvious defect.
After speaking to my wife, I felt I needed to call back. Around 8:30pm or so I called back to customer service and once again explained the situation. I asked her over and over to tell me if I had done something wrong, or this was somehow my fault. She completely denied any knowledge of a screen separation issue and proceeded to tell me she was going to talk to her supervisor about it and placed me on hold. She came back on the line in short time and asked if it would be ok if I received a call back. I said ok and told the lady to have a nice evening. About 45 minutes or so later my phone rings. I go to answer it using the slider and because my screen is acting funny due to part of it being lifted, somehow the call was dropped and she left a voicemail and her name and phone number. I immediately called back off my house phone and received her voicemail. I left a message and asked that she call me right away. I have not received another phone call.
Remembering the conversation with MACOM, I woke up on 9/18, loaded up the kids and drove on over. The same gentleman was there again. He remembered me from the night before. I told him I had called customer service and had gotten nowhere. The tune quickly changed from ordering a refurbished phone to having to call his district manager but however the district manager was off and on his motorcycle for the day and it would be evening before he could have a chance to talk to him and it would be next week before he could get back to me. He was very nice and polite and told me to have a good rest of the weekend and he would get in touch with me.
Now that I have laid out the facts, I am now going to state my opinion on this. First off, Sprint denying the screen separation is a joke within itself. Searching on Google using the search criteria "evo screen separation" shows 6,700,00 results found. How could people not know about it that work for Sprint? The repair guy at MACOM had heard about it, but nobody else? How is that even possible? My next complaint is about the way I purchased it. If I was not tempted by all the Sprint commercials about the EVO and not being able to actually find one in Florida, I would not have had to go buy one of Ebay. I bought it from a valid Sprint customer not some guy on Ebay looking to make a few bucks. Sprint still should honor my purchase and either fix my phone or give me one that works, isn't that what I pay the TEP for?. I guess anyone who is buying either a barely used or brand new phone off Ebay should just stop doing it now before you run into a situation like what I am dealing with. I am a premier customer with Sprint; I have 3 lines as well so I consider myself an important customer. Plus it helps in the years I have had service, I have never missed a payment, been late, or anything. Sprint should not allow you to buy a phone from anywhere and activate it successfully if they do not want to honor an obvious manufacturing defect. This will not cost any money for Sprint to replace my phone because I am sure it would be sent back to HTC as a defect. I am not editing this post until there is a resolution so that the public sees what I have had to deal with. Once Sprint provides a resolution, I will then have this post removed and I will once again be a happy Sprint customer.
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I've had better luck. I was once placed in this exact situation. Brought my phone into Sprint to have it repair the lifting of screen. In-house techs repaired it, no questions asked (or blaming). One hour later, they called me back and issued me a new one, as their investigation determines hardware version 0002 was a manufature defect. Perhaps it's all based on locations, reps, your attitude towards them, etc. Where I'm from everyone one's laid back, reps are always friendly and don't really have to put up with too much of people's ****, because non really gives them **** to begin with. They even accept rooted phones too, where as I read that many other users have to unroot before bringing their phone into Sprint for replacement/repair.
If you don't mind paying a deductable ($100 max), call into customer service and request a replacement.
And to the dude who was previously on AT&T with iPhone, sure buddy. SURRRREEE. If you EVER had service with them, you of all people should know that AT&T & Apple will put you through hell. I should know, that's why I dropped AT&T & the iPhone 2G.
illogic6 said:
I read it. Sorry to hear about your EVO man.
I got my EVO through Craigslist new in box because all the Sprint stores in my area who had them in stock wouldn't sell them to people not adding a new line of service. (Which is another story in and of itself)
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That is actually illegal, they have to sell it to you, I actually did the same and had to mention that it is illegal to not sell it, after mentioning that they budged and sold it to me.
Back on your situation with your EVO, I would recommend posting on consumerist as that is more their territory. They have the phone numbers for executive customer support also, they WILL fix your issue ASAP. http://consumerist.com/2007/05/sprint-sets-up-consumerist-reader-executive-customer-service-hotline.html
tbh, I feel no simpathy since you being "honest" has nothing to do with the situation. You didn't steal the phone, the phone was defective therefore it's not like you were doing anything wrong. You should of returned it and gotten a replacement. There's been hundreds if not thousands of people that have done the same with the screen lifting issue.
Also if you didn't know before, google is based on keywords, it doesn't take the phrase and search for it. About 5million of those results were for the word "evo", other million were for "screen", and so on. Out of those results, only about 20-30 were for the evo issue. I've been doing SEO for a long time, so when it comes to google I know what I'm talking about.
Also sprint doesn't care if you took it apart, or if it came apart by itself, because they will tell you in the end to return it because of the issue. They know people do it, and it's perfectly okay, since you're not "cheating" anyone. The 30 day thing is made for a reason, it's not made for you to screw them over. Also the insurance that you put on the phone is made for a reason.
Either you're not telling the whole story, or you were too ignorant to return the phone.
Btw, side note for you. Check out the app TiKL for push to talk on your EVO.
sent from VooDooPhone
As a Sprint retention supersvisor, let me ask you something which I would have asked you if you were on my call. What makes you think SPRINT is responsible for a phone your purchased from somebody on Ebay wether it be a Sprint customer or not? You are LUCKY they even allow you to use TEP on a phone that was not purchased from them. Now, here's what we can do, make a claim, pay the $100 and have it replaced or go back to the store and speak with the idiot that told you to call in.
Let me put it in perspective for you, when your car breaks you take it to the mechanic right? You don't just call Ford and they fix it over the phone or send you out a new truck to your home. There is NOTHING someone over the phone can do, the repair center has to do it all, granted most the time they send you something over the phone or break policy it's to shut the customer up and get rid of them. The store has to fix it, if they can't fix it, make a claim for you through the warranty or asurion. I really don't understand why this is so hard to understand. And please don't take this the wrong way it is not an attack on you personally, but it is definitely an attack on what should be common sense.
6ixtynin9 said:
I've had better luck. I was once placed in this exact situation. Brought my phone into Sprint to have it repair the lifting of screen. In-house techs repaired it, no questions asked (or blaming). One hour later, they called me back and issued me a new one, as their investigation determines hardware version 0002 was a manufature defect. Perhaps it's all based on locations, reps, your attitude towards them, etc. Where I'm from everyone one's laid back, reps are always friendly and don't really have to put up with too much of people's ****, because non really gives them **** to begin with. They even accept rooted phones too, where as I read that many other users have to unroot before bringing their phone into Sprint for replacement/repair.
If you don't mind paying a deductable ($100 max), call into customer service and request a replacement.
And to the dude who was previously on AT&T with iPhone, sure buddy. SURRRREEE. If you EVER had service with them, you of all people should know that AT&T & Apple will put you through hell. I should know, that's why I dropped AT&T & the iPhone 2G.
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That is what he said, with AT&T you're **** out of luck
So I found a person on Craigslist who had a Droid 2 for sale, good deal. So I met up with him, checked out the phone, everything looked good. I called Verizon before making the exchange for the phone and verified the ESN was clear. I get home and try to activate the phone and can't. I called Verizon back and this time I'm being told the phone is still allocated to an account but not active, probably someone who didn't pay a bill would be my guess. It's still early and I haven't tried contacting the person I purchased it from, but providing that falls through what are my options? Or are there any?
I've had verizon for almost 12 years now, can't say I've had the best experience but this just takes the prize. First guy says yes, second person says no, I'm probably out money. ><
Be careful. It could either be stolen or his and he could be filing a claim that the phone was stolen so document everything from the transaction to ensure you don't end up in the wrong. I'm not sure if anything can be done if you have a linked but not active ESN.
Sent from my DROID2 using XDA App
newk8600 said:
Be careful. It could either be stolen or his and he could be filing a claim that the phone was stolen so document everything from the transaction to ensure you don't end up in the wrong. I'm not sure if anything can be done if you have a linked but not active ESN.
Sent from my DROID2 using XDA App
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Yea I kinda figure that I'm out some cash and got a nifty paperweight now. I'm calling VZW to raise hell since one person told me it was clean, and the other told me the truth about it. Nothing will probably come of it, but at least I get to ***** at them for it. I did manage to get the guy I bought it from to tell me earlier today that it was on his wifes account and that she needed the money from getting rid of the phone to buy another and have it activated. Of course he hasn't returned any of my follow up calls asking when this is going to happen. Unfortunately this isn't someone I know, but do feel like giving him the ass beating of his lifetime.
Oh well, I should have tried to activate it myself on the spot so I guess you live you learn.
By the way, I've got this new thing called an Android Paperweight that runs OS 2.2 if you're interested in buying it let me know (j/k)
StirCwazy said:
Yea I kinda figure that I'm out some cash and got a nifty paperweight now. I'm calling VZW to raise hell since one person told me it was clean, and the other told me the truth about it. Nothing will probably come of it, but at least I get to ***** at them for it. I did manage to get the guy I bought it from to tell me earlier today that it was on his wifes account and that she needed the money from getting rid of the phone to buy another and have it activated. Of course he hasn't returned any of my follow up calls asking when this is going to happen. Unfortunately this isn't someone I know, but do feel like giving him the ass beating of his lifetime.
Oh well, I should have tried to activate it myself on the spot so I guess you live you learn.
By the way, I've got this new thing called an Android Paperweight that runs OS 2.2 if you're interested in buying it let me know (j/k)
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Honestly, if it ends up being a bad ESN and you aren't ever able to activate it you could probably sell it to a developer to recuperate some of the cost. You probably wont get it all but I'm sure you could get a nice chunk back.
kwheel596 said:
Honestly, if it ends up being a bad ESN and you aren't ever able to activate it you could probably sell it to a developer to recuperate some of the cost. You probably wont get it all but I'm sure you could get a nice chunk back.
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I wouldn't even know where to start, but good suggestion, thanks.
I called VZW a few minutes ago to complain and found out that the person I spoke with last night didn't log anything in our account indicating a call and regarding what. The person I spoke with earlier today did. I just wish everyone knew how to do their job properly to make sure everyone in my situation ends up with the best possible results, and not out some money that could be used elsewhere.
So if life I guess
How much does it take to buy the phone..... paper weight
rdking said:
How much does it take to buy the phone..... paper weight
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At risk of being ridiculed over what I paid for the said item I'll take offers via PM For the time being I'm still holding out on the dream it will one day soon be functional.
put it on ebay you can still get a couple hundred bucks out of a droid 2 with a bad esn
Good luck man, I hope it will be activated soon!
Sent from my DROID2 using XDA App
First things first, never buy a CL phone unless you activate it on the SPOT. Regardless if the 'account is late on payment' or whatever that doesn't mean they can blacklist the phone from activating on the network.
If it is a insurance claim phone it can never be used and you are SOL, but if it's stolen I'd call Verizon again and have them contact whoever owns that phone to call you. You seem like an intelligent person, not some kid posting on here, and having VZW for 12 years confirms that. Do the right thing and contact the owner should it be stolen. Maybe work something out?
You could always use it with a different carrier or sell it to someone who wants to use it on a different carrier..
They flash over to cricket easily, probly to sprint or u.s. cellular also
Doesnt matter what the esn says in verizons system when going somewhere else
If you complain enough they will *SOMETIMES* allow you to swap it for a replacement with a clean ESN, though not always. You could also try going into a store and telling them you got ripped off and seeing if they have a carrier return laying that they might be willing to replace your bad one with, Verizon themselves doesn't care about blacklisted ESN's once they have them, they just simply remove it from the blacklist and sell it off
Streak 7 bad ESN
May be an stupid coment, but just by curiosity: when you change the ROM for some custom ROM , the STK7 is not by default unlocked?.
Mr. Cell Phone Unlocker
If you are willing to pay $75, I stumbled across this site that will do it.
Reputable company, but I make no guarantees of their effectiveness. Never tried it either.
Might be worth a shot
http://www.mrcellphoneunlocker.com/V2/products.php?product=Verizon_ESN
I called tmobile a week or so ago and explained my hinge issue. They blew me off so I called corporate. The csr their sent me a new g2. Two days ago ups dropped it infront of my door since I wasn't home. Fast forward to today; I called corp again to ask for a status or at least a tracking number. She told me that it was all ready delivered. And the notes indicate that the dumb ass ups agent just dropped it on my front door n left. She wont be able to send me a new g2 again till some investigation is complete. She mentioned that they will track the serial number of the phone and imei number. If one of my friends or family members have it I will have to pay full price for the device.
Is this true?!?! If some Jack ass I know stole my damn g2 I'm going to have to actually pay for it? What are my rights exactly? Can they really track a phone? If one of my neighbors stole it do I really have to pony up for it?
Thoughts?
first, this incident doesn't surprise me. UPS are worthless scumbags and i personally know many people that have had their **** stolen because of UPS's mess ups like this one. thats why i always have stuff shipped to my work address because there's always someone to take it and sign for it.
second, i don't know about what tmobile said. how would they know if the person that did steal it is your friend? family i can see how that may be possible to determine, but i highly doubt they'll be running background checks and social networking sites on the individual that stole your phone just for the sake of making sure he's not your buddy. i think they said that just to make sure you didn't claim a fake claim just to get another phone out of them, figuring that maybe you'd call later and say oh yeah my buddy picked it up and was holding it for me.
konoplya said:
first, this incident doesn't surprise me. UPS are worthless scumbags and i personally know many people that have had their **** stolen because of UPS's mess ups like this one. thats why i always have stuff shipped to my work address because there's always someone to take it and sign for it.
second, i don't know about what tmobile said. how would they know if the person that did steal it is your friend? family i can see how that may be possible to determine, but i highly doubt they'll be running background checks and social networking sites on the individual that stole your phone just for the sake of making sure he's not your buddy. i think they said that just to make sure you didn't claim a fake claim just to get another phone out of them, figuring that maybe you'd call later and say oh yeah my buddy picked it up and was holding it for me.
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damn... I should have shipped to my work address.
I hope ur right, a part of me wants to know who the bastard is so I can call the cops. But another part of me doesn't want to dish out the 500 dollars for that bit of info.
I figured they were trying to paint me against a wall. To my knowledge tmobile just can't go out and flip a switch that lets them know all the iemi and serial numbers of the phones on their network.
sheek360 said:
Is this true?!?! If some Jack ass I know stole my damn g2 I'm going to have to actually pay for it? What are my rights exactly? Can they really track a phone? If one of my neighbors stole it do I really have to pony up for it?
Thoughts?
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Seems logical. Probably a fraud prevention scheme. It was just a few weeks ago that some idiot suggested in a thread (in this subforum) that he could get two devices by lying to T-mo and claiming his package was never delivered. That's fraud of course, and the thread was locked.
If you think your neighbors or your family members may have taken the package in for you, you better check with them before reporting a missing package.
To my knowledge tmobile just can't go out and flip a switch that lets them know all the iemi and serial numbers of the phones on their network.
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Whenever a phone registers to a cellular network, it has to submit its IMEI and IMSI to the tower. Not only can any cellular carrier know which phones are active on its network at any given time, it can also identify the phone's location at the least to the accuracy of its cell tower density-- even more accurately if using time-delay or signal triangulation.
jashsu said:
Seems logical. Probably a fraud prevention scheme. It was just a few weeks ago that some idiot suggested in a thread (in this subforum) that he could get two devices by lying to T-mo and claiming his package was never delivered. That's fraud of course, and the thread was locked.
If you think your neighbors or your family members may have taken the package in for you, you better check with them before reporting a missing package.
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I spoke to all of them as soon as I hanged up with tmobile. They haven't seen ups nor were they holding my package for me.
I don't understand why you're liable for anything.
The way I understand it, you have a G2 with a loose hinge. You called TMO and they sent you a replacement G2 which was allegedly stolen from your front porch. Soooo you still have your old G2 and you can send that back to TMO to satisfy your $500 debt.
Of course, that leaves you without a phone. Unfortunately, TMO has nothing to do with this. The only recourse you have with UPS is diligently complaining until they give in, or seeing if there was any insurance purchased on the package. If UPS doesn't budge, you're most likely SOL and would have to find out who stole the phone.
Even easier than sending the package to your work is to make sure that whoever sends the package requires a signature on delivery. That way, you know someone in the house receives the package, or if no one's home, they'll leave a tag on your door and you can pick up the package at the distribution center in person.
I'd also like to point out that if UPS stopped dropping packages off and instead required signature for every package, everyone would ***** to high hell about having to be home all the time or having to go to the distribution center.
Ups will trace the package and will locate it. This happens more often than it should. Its often up to the driver if they get a signature or not. The driver will go out there and try to find it with their gps unit before tmobile will act on it. If it was coming from tmo it should be insured and they ought to send you another after its done if they can't find it.
Sent from my T-Mobile G2 using XDA App
Why haven't you made a police report? I mean, T-Mobile and UPS claim it was delivered. They don't seem to try to help you out. You don't have it. It's apparent someone is lying or someone is depriving you of your tangible property. Sounds like a theft. If the officer doesn't write it up as a theft, at the very least your generating a report. It should state you don't' have it and that you never gave permission for anyone to take it. You have been informed by both T-Mobile and UPS of it being delivered to your door step. Provide both phone numbers to the officer for the report, and also the IMEI number if T-Mobile is willing to give it to you. If not an investigator will be able to get it. It might never turn up and the investigator probably won't look to much into. He'll probably just enter a lost article into the system and attach the IMEI / serial number to it. You just need something for the insurance.
If the supervisors sees the officer turning in a report with all that information on it, it'll be hard for it not to be classified as a theft. The last thing it is lost property. It's not lost, its stolen.
If you do pay insurance on the phone, I can't see why it wouldn't be covered.
I had this same problem years back I was replacing a damaged dash and it was taken off my front porch...i have a ups driver who helped me out. He got me a copy of the record where no one signed for the package and i kept a copy of the sticky saying it was left on my porch....i sent them in to t-mobile and it took a few extra weeks but i did receive that dash i was replacing..
Thanks for the help guys. I called the cops. Since I didn't take delivery it still isn't my property. So they can't write me a report. Tmobile will have to dialled 911 on this one it seems.
Ups customer service was no help either. Supervisor said that it was left on the front door and its not their fault, its tmobiles for not asking for a signature with delivery.
By friday I will know what the end result will be, ill report then with their findings.
sheek360 said:
Ups customer service was no help either. Supervisor said that it was left on the front door and its not their fault, its tmobiles for not asking for a signature with delivery.
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I was actually pretty paranoid about this, so I asked T-mo if they could mark the package as signature required (preordered from corporate). I was surprised that the sales rep actually had to ask a manager if this was possible, only to say it is not possible and that if there were any problems I should call them. Pretty surprising that they have no qualms about letting a $500 package be delivered without signature confirmation.
My brother works for tmo and is getting phones sent to his house all the time. One time my phone broke so the new one was sent to his address because I'm under his employee plan. I went to his house to pick up the phone and there was a guy sitting in his truck in front of the house on the phone. When he saw me walk to my bros house he looked surprised and asked me if joshua lived there. I don't know anyone by that name so I told him and he left. 10 minutes later ups shows up.
Now this would be a coinsidense but the next time I had a phone sent to my brothers house I got there and the same truck was there but as soon as the guy saw me he hung up the phone and took off. Sure enough ups arrived within 15 minutes. It seems some ups drivers will tell there buddies when a phone is being delivered (as the boxes say tmobile or htc on them) so that as soon as they delivered them to the house (which their trucks are tracked by gps so they HAVE to go to the location) their buddy grabs the box and leaves.
The driver gets to say it was delivered and then the problem lies with the person who ordered the phone. Shady stuff man.
Lesson learned always be there when a phone is being shipped.
Sent from my T-Mobile G2 using XDA App
phantasybm said:
Now this would be a coinsidense but the next time I had a phone sent to my brothers house I got there and the same truck was there but as soon as the guy saw me he hung up the phone and took off. Sure enough ups arrived within 15 minutes. It seems some ups drivers will tell there buddies when a phone is being delivered (as the boxes say tmobile or htc on them) so that as soon as they delivered them to the house (which their trucks are tracked by gps so they HAVE to go to the location) their buddy grabs the box and leaves.
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Place an order for some gel cases and put some hidden cameras out in front and around your house. Could be fun.
I also like to have stuff delivered to work because I know it will be safe. however, t-mobile said they could only ship it to my home address. when I saw the UPS truck outside, I went out to meet the guy, and he actually asked me for ID. he said, this is a phone so I wanna make sure the right person gets it. I was thankful that he was being conscientious about it. too bad they don't all make that effort.
That sucks. I feel for you.
I recently added my mother to my account and we got her a free, plain jane flip phone. When we ordered it, it said that someone would need to sign for it. Of course my wife and I work so they left the sticky note and I picked it up at the distribution center. When I got the pre ordered, not even released yet, top of the line G2, they just left it on the porch. I don't know, seemed backwards to me.
Damn, sorry man. That really isn't cool. I recently had USPS "lose" my G2 while trying to have it returned. Still haven't heard anything about where it is. Looks like I'll have to file a claim which a lot of people here say USPS claims can take months. I had $500 in insurance, but it's still a pain in the ass. Now I'm not only weary of USPS, but T-Mobile and UPS. T-Mobile would NOT let me return the phone at a store since I pre-ordered. I will never pre-order anything from T-Mobile again.
funkeee said:
The driver will go out there and try to find it with their gps unit before tmobile will act on it.
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lol what?
stupid 10 char limit
aedv said:
I'd also like to point out that if UPS stopped dropping packages off and instead required signature for every package, everyone would ***** to high hell about having to be home all the time or having to go to the distribution center.
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FYI the shipper decides if signature confirmation is required (and if so, they pay extra.) Your only recourse is if a signature was required, but they dropped it off anyway. If so, UPS has to prove who signed for the package.
T-Mobile always flags *MY* packages as signature required. I don't see how this wouldn't be a company-wide policy.
To answer the question of how they know if your friends have it, when I worked as a csr I saw a few cases like that. Every phone shipped they have the imei for, if it activates on the system they know the phone number it activated on. If the number that activated it is in your call records the conclusion is that you know the person that has it. That kind of fraud came to my attention once or twice a month so pretty regularly. It sucks that a few dishonest people muck up what should be a simple process.
Sent from my T-Mobile G2 using XDA App
So...this is going to be a somewhat long post about how lucky I am to have acquired my Dinc 2 after a HUGE verizon horror story....I encourage others to post their stories as well so that we can see how Verizon tried to skip out on giving people their new phones.....
So I was on the fourms last week reading up on the Fascinate deciding whether to root it again (I unrooted it because of problems with CWM and flashing ROMs...but thats a different story for a different day.) I had OTA'ed to ED04 (not knowing about the missed call issue) and figured everything was fine. My girlfriend started complaining that I was always missing texts and calls from her and I told her it must have been her phone that was doing it but she wouldn't buy it. I didn't believe her until my work tried to call me to come in to cover someones shift and I got in trouble for not answering the call (which I never recieved).
So I was just casually browsing the forums last Monday (July 18th) when I saw that this was a common issue with the ED04 update and saw that an eligible replacement was a Droid Incredible 2. (I originally wanted that phone instead of the Fascinate but it was out of stock when I went to get it so I settled for the Fascinate.) So I followed what everyone said and called up Verizon. I got connected to a girl who was really nice and seemed to genuinely want to help with my problem. Now I explained the situation about the missed calls and she said that they would send out a new phone right away. What I didn't know is that the girl chose to send another Fascinate right then and there and she didn't even mention the replacement offer and then all of a sudden she says "okay the new fascinate should ship overnight....actually wait.....no sorry its going to take until Saturday to get there".....I quickly interupted and said "Wait....you sent out another Fascinate?" she said yes and I asked her about the offer for the Droid Incredible 2 and said "Oh....I'm not authorized to do that...you need to call tech support". Needless to say I was peed off. But anyways I got off the phone with her and got in contact with tech support. I told the guy everything that had happened so far and he told me "Yes. You are eligible to get a droid incredible 2. But the problem is I can't send it out because you had the Fascinate shipped to you. You have to wait until that is shipped to your house and then you have to mail it back and wait until we recieve it, then you have to call again and order the Incredible." He then quickly added "Or, when you get the phone you can bring it in to a Verizon store and they will be able to give you the Incredible and take the Fascinate for you". So i told him I would go into the store and he said that he would note on the account about my situation so that it would be clear in the store.
Needless to say the phone came Monday of this week (not Saturday like it was supposed to....it came USPS and not FedEx so it was delivered slower and they don't deliver on Sunday). I went into the Verizon store that day and explained the WHOLE situation and the lady there said I was eligible for the phone but that they couldn't give me the phone there and that it had to get shipped to me. So the lady said she could put the order through on her computer. She told me it would be shipped overnight and that I would have it the next day (Tuesday the 26th). Then she told me that I had to activate the new Fascinate they sent out to me (which I wasn't supposed to get in the first place) and use that phone for now and send my old one back through the mail (which made no sense whatsoever and she came up with some long drawn out excuse so I just went with it). So we activated the new phone and everything seemed great. Tuesday came and the package didn't come. Okay....must just be running late. Then yesterday it didn't come either. I walked up and down my street to make sure it didn't get delivered to the wrong house. So when I didn't see it I called Verizon to see if it was shipped (Oh btw....the lady at the Verizon store never gave me a tracking number for the package....stupid me.....). They said there was no order for a Dinc 2 and then I got forwarded to Tech support. The lady I got forwarded to was really nasty and didn't know what she was talking about. She said that my new phone came with an update to fix that problem and then I told her that she was wrong because I looked at my software when I go the phone and it was the same as my previous one and I was still missing calls and texts (it was here I realized after seeing the leaked ED05 here on XDA that they were stalling so they didn't have to give me a new phone ). When she knew that I wasn't clueless she tried to say that the package didn't get delivered because my bill wasn't payed for the phone yet (which wasn't due for another 7 days). So I argued with her about that and said that makes no sense because it wasn't due yet. Then she had me transfered to a Supervisor who was even more nasty and said that I WAS THE ONE who made a mistake because I ordered a phone without my balance being paid (WHICH WASN'T FREAKING DUE FOR ANOTHER 7 DAYS!!!!) and that I also hadn't sent the old phone back (which everyone who I talked to previously said I could ship back once I got the Incredible). So after a very long time he finally budged and said that they could send it but that they shouldn't because of my balance (which he kept persisting on...and I'm always on time with the bill and its always paid in the first place). So I got transfered back to the lady who put the order in and I made sure to get a tracking number for the phone. She then transfered me to another person who told me the procedure of sending my other phone back in with the accssessories that came with it because I'm getting new ones for my phone. Now they sent out the phone overnight and I got it today but I'm not reciving the accessories until tomorrow. Made it by the skin of my teeth...and thank god.
SUMMARY:
So in summary I just wanted to say that the phone call on Tuesday took me ONE HOUR AND 45 MINUTES ALTOGETHER!!!!!!
Verizon tried many tactics to make sure I didn't get my phone because they knew the update was supposed to come out and I'm really surprised that I didn't catch on sooner.
The way Verizon treats their "valued customers" is atrocious. I can't believe how much effort was used to try to defer me from getting a new phone that was offered for everyone just because they had an update in the works. Not that it surprises me...because I would expect it. But I think they went a little too far by trying to say that the situation was MY FAULT. What especially got me ticked was the fact that AFTER I showed them I wasn't just some person with wool over their eyes and that I would fall for the fact that the lady said "the phone was sent with the fixed update on it" (WHICH HADN'T BEEN RELEASED YET!!!!!)...they choose to say it was because my bill wasn't paid (which still wasn't due for 7 DAYS!!!!). Ridiculous !!! I would switch from Verizon in a heartbeat after this if I wasn't locked into a contract with them and if other companies had better deals. Maybe when the contracts up (still another year and a half...ugh) I will switch to someone a little better to their customer. Anyone else have a story for me??
Cool story bro!
pc1990 said:
Cool story bro!
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JK! That really sucks though, I feel for you man. I have two fascinates on my account and they have been screwing up my mailing address only on the phones but not on the accessories! I was like WTF! I did however get my first Charge activated and ready to go. I am still waiting for the second replacement Charge to come in the mail as we speak. I find your assertion that they're stalling completely valid. I never had any issues talking to Verizon corporate over the phone, but the damn employees at the store tried giving me run around about how they can't order replacements from the store and stuff. And then they end up doing later...so I'm like WTF!
If you have any further trouble don't try to be nice to them. If at the store, just give them mean looks and if over the phone, just keep a stern voice like you wont take no for an answer LOL! Worked for me.
pc1990 said:
JK! That really sucks though, I feel for you man. I have two fascinates on my account and they have been screwing up my mailing address only on the phones but not on the accessories! I was like WTF! I did however get my first Charge activated and ready to go. I am still waiting for the second replacement Charge to come in the mail as we speak. I find your assertion that they're stalling completely valid. I never had any issues talking to Verizon corporate over the phone, but the damn employees at the store tried giving me run around about how they can't order replacements from the store and stuff. And then they end up doing later...so I'm like WTF!
If you have any further trouble don't try to be nice to them. If at the store, just give them mean looks and if over the phone, just keep a stern voice like you wont take no for an answer LOL! Worked for me.
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Yeah man no kidding!!! What I'm waiting for now is to get a bill for the Dinc 2 because I have to activate it tomorrow because the battery and charger won't arrive until then!!!! They will probably try to say "Oh. You should have known that the new update came out for your Fascinate and that we want you to send the replacement back and download the update". Sounds like something they would pull after what just happened to me .....hahaha
pc1990 said:
JK! That really sucks though, I feel for you man. I have two fascinates on my account and they have been screwing up my mailing address only on the phones but not on the accessories! I was like WTF! I did however get my first Charge activated and ready to go. I am still waiting for the second replacement Charge to come in the mail as we speak. I find your assertion that they're stalling completely valid. I never had any issues talking to Verizon corporate over the phone, but the damn employees at the store tried giving me run around about how they can't order replacements from the store and stuff. And then they end up doing later...so I'm like WTF!
If you have any further trouble don't try to be nice to them. If at the store, just give them mean looks and if over the phone, just keep a stern voice like you wont take no for an answer LOL! Worked for me.
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Sometimes that's the best way to deal with em. I've had more success with poor customer service by being stern and not backing down than with just being a ****. Absolutely. That pisses me off and I'm not even with verizon, and after reading that for good reason. Hate to hear you went through so much BS but glad you did get what was owed to you.
Tap-a-Talked from my Mesmerize
Running CM7 @1.2ghz w/ Tk-Glitch ML Kernel.
Thank you to all the Dev's working to advance the many names of the SCH-I500. You guys Rock!
whats the tl;dr version lol jk
blazing through on my VZ Droid Charge 4G
Verizon must have been getting alot of calls to switch phones. I wonder how many were trying to trade out even though they weren't having issues. How quickly word spreads.
Hope the update takes care of the missed call/text issues because I really like my Fascinate.
johnnyplaid said:
Verizon must have been getting alot of calls to switch phones. I wonder how many were trying to trade out even though they weren't having issues. How quickly word spreads.
Hope the update takes care of the missed call/text issues because I really like my Fascinate.
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The issues were universal, so zero. Why is everyone trying to be a douche about this?
I never had a problem with missed calls
johnnyplaid;16107553
Hope the update takes care of the missed call/text issues because I really like my Fascinate.[/QUOTE said:
well it dont, Im running ed05 and still get missed calls!
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I've never really had a problem, that I noticed. The only missed calls I've had have been at my house, which gets terrible reception. But every phone my girlfriend and I have had, have had the same problem at my house.
If I were, I would certainly be taking advantage of the phones warranty.
I've never noticed anyone mentioning signal strength during missed calls. Has it occurred with full signal strength?
johnnyplaid said:
I've never noticed anyone mentioning signal strength during missed calls. Has it occurred with full signal strength?
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yes as i was driving by a cell tower yesterday lol
So I finally received the 2nd charge in the mail for my other fascinate on our account after clearing the address issues. Unlike my Charge, this Charge came in a retail box with a charger, 32gb sd card, back door, etc. My Charge came in the Verizon's typical replacement box, but it too looked brand new. Usually even on the certified refurbished models you can find signs of it actually being a used phone.
Two thumbs up to Verizon for replacing the defective fascinates. I haven't had a single missed call and the gps locks in quick.
I hope all of you resolve your issues with Verizon and get your replacements as well.
Our story is different but similar.
My family has 3 Fascinates and they were all missing calls, having volume control issues, wi-fi connection issues, battery drain issues, etc. I called Tech support last week and confirmed that I could get all 3 replaced but 2 of the phones were out of town so I had to wait to discuss it with the kids.
We finally got to a Verizon store to test the 3 phones offered on Tuesday night. We made some test calls and 2 out of 4 calls made to my phone *in the verizon store* failed to come through. Ridiculous. The call quality on the Fascinate was awful when we directly compared it to the other 3, no comparison. The Droid X2 really excelled there.
Anyway, we asked for the recall replacements and were told that they couldn't do it because the computer showed that we were out of warranty. Well, the phones haven't been OUT for a year, much less in my hands, so she knew the computer was wrong but couldn't fix it. Sent me home to call Tech and get them to override the system.
Called Tech. They said that my account showed 3 Fascinates with no warranties, but that was wrong as they SHOULD have warranties on them. The only way to fix it was to send me 3 new Fascinates. Then, once those were activated the computer should recognize that the new phones had warranties and I could trade those in. OK.
New phones came in this morning. Activated them all. Version ED04 shipping on them all but within 5 minutes the ED05 was pushed out to them all.
I should be thrilled that I can keep my Fascinate, but after testing the call quality in action and feeling like I was railroaded into this delay, I'm a little pissed off.
No one else had the "oh gee, you don't seem to be covered by a warranty, how strange" glitch happen to them, did they?
It took me 5 calls to CS and 2 trips to a Verizon Store to get my Charge replacement. Funny thing is that the first time I went to the VZW Store the rep told me that they had no stock of the X2, DI2, or the Charge. I then went to another store and the guy ordered me the Charge right away. So I was given the run around and lied to, not very nice imo. But I got my charge now, I'm happy.
I just received a replacement fascinate a week ago. This is the fourth one and the EDO5 update hasn't fixed anything it claims too. They have a note on my verizon account that if this one has problems that I'm eligible to recieve either an X2 or Inc2. But I've only had the new fascinate 2 days..
So my question is do you think it'll be safe to call even though I just received the fascinate??
Thanks
Sent from my SCH-I500 using Tapatalk
thekylebrody said:
I just received a replacement fascinate a week ago. This is the fourth one and the EDO5 update hasn't fixed anything it claims too. They have a note on my verizon account that if this one has problems that I'm eligible to recieve either an X2 or Inc2. But I've only had the new fascinate 2 days..
So my question is do you think it'll be safe to call even though I just received the fascinate??
Thanks
Sent from my SCH-I500 using Tapatalk
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Yes I would call and make sure you act really pissed off (and that shouldn't be too hard...seeing as this is your fourth fascinate with the same problem). Say that you don't appreciate being taken advantage of and that you shouldn't have to go through four of the same exact phone for those idiots to realize the thing isin't going to work. One of the reasons I tried so hard to get my fascinate replaced is because Verizon screwed me in the past with replacement phones. I had to get the same phone 5 times and they all had the same problem on them and finally when I went to get the SIXTH phone my warranty was up. (How convenient for Verizon...). So I would say that too. That your sick of the horrible customer service and don't appreciate them trying to run out your warranty so you can't do anything about it.
Well I received my battery and charger today from Verizon so I finally got to activate my Incredible. I have to say it is a very very nice phone. The UI is pretty nice and it is an overall better package than the Fascinate imho. The reason I had to wait separately for the phone and charger is because verizon didn't have the stock HTC battery and charger so they had to give me an extended battery with the backing and a new charger for free. So needless to say I am very pleased and am very happy I don't have to deal with the Fascinate horror show any longer.
I have a brand new SGSIII, it was purchased using my son's upgrade and activated on his account for the requisite 24hours before he switched back to his old phone. I activated it on my account and used it for about a week before swapping out last night to try the Galaxy Nexus.
Tonight I decided to sell the Nexus and return to the SGSIII but when I tried to activate it the Sprint website told me it was already activated. I figured surely this was a mistake but thought since it was, in the past 24hrs, on my account maybe all I had to do was update PRL/profile and go back to using it.
So I did that and it turns out that someone else's phone number and information is in my phone! How could this possibly happen, the phone hasn't left my sight since we got it in the mail. Of course it's too late tonight to call and find the answers. (isn't it already morning in one of their call center locations?)
I've never had this happen, could someone at Sprint have stolen and sold the DEC number to another person? Turns out the number that it's showing is a New York City area code/exchange.
(my apologies if this should've gone in Q&A)
It looks like someone got a hold of your meid and activated it on their account or possibly did an "meid repair" on another phone. In the case of the latter, they may potentially file an insurance claim to get a new GS3 therefore blacklisting yours.
Maybe it's time to find out who activated the phone by following up with the number on your phone; or maybe look into your son's phone for that number (may be a friend of his).
If you haven't already, do NOT make or receive calls on the GS3. Doing so at least once will allow the thief to file a fraudulent insurance claim. Good luck.
quick99si said:
It looks like someone got a hold of your meid and activated it on their account or possibly did an "meid repair" on another phone. In the case of the latter, they may potentially file an insurance claim to get a new GS3 therefore blacklisting yours.
Maybe it's time to find out who activated the phone by following up with the number on your phone; or maybe look into your son's phone for that number (may be a friend of his).
If you haven't already, do NOT make or receive calls on the GS3. Doing so at least once will allow the thief to file a fraudulent insurance claim. Good luck.
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Too late I'm afraid, someone called the phone (a friend of his) however I have my Sprint receipt with the DEC number on it showing that we legally purchased the phone, also a quick check of history will show that I was using the phone up to late Saturday night and then tried to re-activate it tonight, which isn't near enough time for me to have sent the phone from Alabama to New York and gotten it back again.
I'll be at Sprint first thing in the morning with my receipt, box it came in (with shipping info), phone box and phone. Hopefully it can be straightened out before anyone scams Sprint, or me.
that is kinda suck!
please keep us posted
At this point, I suggest that you not be hesitant to involve law enforcement in the event that Sprint is unable to help.
That sucks so much. I would hate to have to go through that. I feel for ya eso.
Sent from my SPH-L710 using xda app-developers app
peanut1596 said:
That sucks so much. I would hate to have to go through that. I feel for ya eso.
Sent from my SPH-L710 using xda app-developers app
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Thanks Peanut I appreciate it
quick99si said:
At this point, I suggest that you not be hesitant to involve law enforcement in the event that Sprint is unable to help.
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Okay so here's what I learned this morning from Sprint, and btw if you are like me and tend to have a few phones just hanging around not activated on your account you will want to pay close attention.
It took three phone calls to Sprint, the first this morning at 1:45am when I realized what had happened, got left on hold for an hour when the person went home after claiming she was getting her manager on the line to help. Called Sprint again at 7am and they sent me to the fraud department. The guy I spoke to in the fraud department claims it wasn't any attempt at fraud. Apparently the person whose information ended up in my phone had been having trouble with their phone for the past few days, so a Sprint customer rep tried to do a three way swap using a dummy EIN, well guess what dummy he grabbed the EIN from? Yeah, that would be me.
It seems when they are attempting this procedure they just randomly start swapping the last few digits of EINs associated with the same model of phone, in this case the SGSIII, to find one available for use and just happened to land on my number. Now I don't understand the reasons for this procedure, but it sure seems like a major screw up on Sprint's part.
Now magically between 1:40am cst this morning when I spoke to a friend of the person whose information ended up in my phone (she just so happened to call the number last night when I turned the phone on) and told them I'd be calling Sprint's fraud department first thing this morning and 8am when I talked to the fraud department, the EIN had been released, so I don't believe this was an accidental EIN grab at all.
Now I'm wondering if my other two currently de-activated phones are at risk of having their EINs hi-jacked and how to prevent it. I'm not a novice at this, I always keep a de-activated device around as my insurance plan in case I lose or break my current phone. I've never had this happen before and I am not impressed.
So after a fretful night with little sleep the problem has been resolved and the phone is re-activated on my account.
I very much appreciate the comments and advice.
Glad to hear it eso.
Sent from my SPH-L710 using xda app-developers app
Wow that really sounds like a bs story. I miss Tmobile and sim cards. I could swap whenever I wanted between my nokia, sony, or blackberry.