Database Users

Free Wing Battery Replacement offered by TMobile

Don't know if this has been posted before (did a search for battery replacement didn't find any article abt it), just surfing the net trying to find battery for my Tilt and found those information about the Wing, thought to share with all Wing users.
http://www.wmexperts.com/articles/tmobile_replacing_overheatable.html
http://www.phonenews.com/t-mobile-a...faulty-dynapack-t-mobile-wing-batteries-3126/
Cheers

thanks for the info its time to get me a new battery

Funny thing is, just a couple weeks ago out of no where and not prompted by me at all, Tmobile sent me a new battery for my Wing. It has a small bend in the corner but it seems usable. I don't see myself using it for quite some time as my battery now is perfect but i guess I have a backup whenever I need it!

i didn't receive a battery maybe mine isn't a dynapack, too lazy to get up and look.

even though this isn't rom related it is very important information. I would like to know what date and how to tell if your pack is a dynapack though.

mcdavey said:
even though this isn't rom related it is very important information. I would like to know what date and how to tell if your pack is a dynapack though.
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If you just open your case it says at the top of the battery. So, how do you go about getting a replacement battery? Call Tmobile and complain about my battery overheating?

Here is my battery and I still haven't received a replacement. My phone has never even been left in the heat or anything. It expanded to more than double its original size and broke the back cover to where I had to purchase a new cover. Should I be able to contact them about a new one cuz I've heard of ppl trying that and T-Mobile plays dumb about it.
EDIT: I also only use the supplied charger and usb cable.

mcdavey said:
even though this isn't rom related it is very important information. I would like to know what date and how to tell if your pack is a dynapack though.
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Click to collapse
If you just open your case it says at the top of the battery.

armyboi4id said:
Here is my battery and I still haven't received a replacement. My phone has never even been left in the heat or anything. It expanded to more than double its original size and broke the back cover to where I had to purchase a new cover. Should I be able to contact them about a new one cuz I've heard of ppl trying that and T-Mobile plays dumb about it.
EDIT: I also only use the supplied charger and usb cable.
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Click to collapse
That looks awful and it's dangerous to use battery in that state... Call Tmobile tech support and ask I guess...

armyboi4id said:
Here is my battery and I still haven't received a replacement. My phone has never even been left in the heat or anything. It expanded to more than double its original size and broke the back cover to where I had to purchase a new cover. Should I be able to contact them about a new one cuz I've heard of ppl trying that and T-Mobile plays dumb about it.
EDIT: I also only use the supplied charger and usb cable.
Click to expand...
Click to collapse
I called tmobile last night, and said my battery was overheating, and that I saw online there was a recall on the dynapack batteries. After being transferred to about 6 different people, I was finally transferred to HTC's support number. Unfortunately, it was closed, so I plan on calling today and seeing what they say. From what I understand, they know about this issue, so they should just end out a new one. I'll report back after I call.

dougstoner said:
I called tmobile last night, and said my battery was overheating, and that I saw online there was a recall on the dynapack batteries. After being transferred to about 6 different people, I was finally transferred to HTC's support number. Unfortunately, it was closed, so I plan on calling today and seeing what they say. From what I understand, they know about this issue, so they should just end out a new one. I'll report back after I call.
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Good deal man hopefully they actually have customer service unlike t mobile. I dont use that battery anymore once it expanded and broke the back cover and the actual phone where it holds the back cover. So I had to use the warranty and im on my second one now. After taking it out it kept expanding more and more and is now about 3/4 of an inch thick. The cell inside is like a huge bubble!

armyboi4id said:
Good deal man hopefully they actually have customer service unlike t mobile. I dont use that battery anymore once it expanded and broke the back cover and the actual phone where it holds the back cover. So I had to use the warranty and im on my second one now. After taking it out it kept expanding more and more and is now about 3/4 of an inch thick. The cell inside is like a huge bubble!
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Well, just got off the phone with tmobile, and they sent me to HTC's support. They checked the serial number and it was outside the warranty so they said they couldn't do anything for me. They suggested to purchase a new battery. I'm at work, so I really didn't have time to get into it with them, and I would think if I spoke with a supervisor and told them they didn't want a lawsuit, they should replace it. Either way, no luck so far, but I might call back later after work.

dougstoner said:
Well, just got off the phone with tmobile, and they sent me to HTC's support. They checked the serial number and it was outside the warranty so they said they couldn't do anything for me. They suggested to purchase a new battery. I'm at work, so I really didn't have time to get into it with them, and I would think if I spoke with a supervisor and told them they didn't want a lawsuit, they should replace it. Either way, no luck so far, but I might call back later after work.
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I dont see what warranty has to do with it if it was RECALLED!!!

armyboi4id said:
I dont see what warranty has to do with it if it was RECALLED!!!
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Yeah I don't get it either....I guess I'm going to have to call and speak with a manager and let em have it. It's just a hassle though.

Dude i've never called T-Mobile without it being a hassle. Of course I never WANTED to stay on the phone for an hour, but I think i've been on the phone AT LEAST 40 minutes the 3-4 times i've had to call them. You would think they get paid to transfer. It's all they do, lol. I read somewhere on here (and other places) that you could get the wing for like $100 with a "Windows Mobile" promotional code. I called and spoke to a customer service rep. about it and she said the code was accepted. It worked. I said what plan I wanted and that I wanted unlimited text/data. She made it happen and I got my phone a few days later. I waited a few days and then called back to make sure I got the deal I said I was going to get. Basically every person I spoke to said they are "sorry" that it happened and whatever else. So instead of me paying between $150-200 to get the phone + activate it, I had to pay like $400-450 regular price. A big difference, especially when you're trying to save for a down payment on a new car. So I had to send it back and cancel the service. And I was forced to pay like a $50-55 bill when I wanted to re-open my account this time around a month or so ago. And I only used the phone for like 2 days at that time too! It was a big hassle.

itslinx said:
Dude i've never called T-Mobile without it being a hassle. Of course I never WANTED to stay on the phone for an hour, but I think i've been on the phone AT LEAST 40 minutes the 3-4 times i've had to call them. You would think they get paid to transfer. It's all they do, lol. I read somewhere on here (and other places) that you could get the wing for like $100 with a "Windows Mobile" promotional code. I called and spoke to a customer service rep. about it and she said the code was accepted. It worked. I said what plan I wanted and that I wanted unlimited text/data. She made it happen and I got my phone a few days later. I waited a few days and then called back to make sure I got the deal I said I was going to get. Basically every person I spoke to said they are "sorry" that it happened and whatever else. So instead of me paying between $150-200 to get the phone + activate it, I had to pay like $400-450 regular price. A big difference, especially when you're trying to save for a down payment on a new car. So I had to send it back and cancel the service. And I was forced to pay like a $50-55 bill when I wanted to re-open my account this time around a month or so ago. And I only used the phone for like 2 days at that time too! It was a big hassle.
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WOW thats garbage man, yeah T-Mobile sucks anyway... No 3G, horrible coverage area, hell I really miss my Verizon!!!

well at least it's cheap.....
are they still doing this? I have a dynapack, purchased in aug 2007.

wrong number mabey?
itslinx said:
Dude i've never called T-Mobile without it being a hassle. Of course I never WANTED to stay on the phone for an hour, but I think i've been on the phone AT LEAST 40 minutes the 3-4 times i've had to call them. You would think they get paid to transfer. It's all they do, lol. I read somewhere on here (and other places) that you could get the wing for like $100 with a "Windows Mobile" promotional code. I called and spoke to a customer service rep. about it and she said the code was accepted. It worked. I said what plan I wanted and that I wanted unlimited text/data. She made it happen and I got my phone a few days later. I waited a few days and then called back to make sure I got the deal I said I was going to get. Basically every person I spoke to said they are "sorry" that it happened and whatever else. So instead of me paying between $150-200 to get the phone + activate it, I had to pay like $400-450 regular price. A big difference, especially when you're trying to save for a down payment on a new car. So I had to send it back and cancel the service. And I was forced to pay like a $50-55 bill when I wanted to re-open my account this time around a month or so ago. And I only used the phone for like 2 days at that time too! It was a big hassle.
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Dude, that sucks. I used the windows mobile promo and I got the wing for 50 dollars, with a 1 year contract and a free blue-tooth.
Mabey it did not work for you because you called a custormer rep and not the promotion hotline. I forgot the number but the first time I called I got some B**** who was telling me this 90 day crap. Then I kept on calling till I got this cool guy who told me what i needed to do. A few days later my wing arrived! ps i brought the code on ebay for $5.

fzzyrn said:
well at least it's cheap.....
are they still doing this? I have a dynapack, purchased in aug 2007.
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I havent really seen where they are cheap. When I had verizon with the unlimited (fast)internet it costed less than my t mobile with no internet. Its a family plan w/ 2 lines. I dunno.... as soon as my contract is up I'm a goner, hell by then i'll be deployed anyway so its cool....

fzzyrn said:
well at least it's cheap.....
are they still doing this? I have a dynapack, purchased in aug 2007.
Click to expand...
Click to collapse
Yeah, they are still doing it. I would call immediately. Eventually, they will transfer you to HTC's service. THey have a way of checking the purchase date from the serial number on your phone. BTW, you will have to call from another phone....but I would do it now before it's out of warranty.

interesting info on Tmo's buyer's remorse return period

first, found out that buyer's remorse or return period on phones that Tmo ships to the buyer, ie purchased online or on the phone, is 20 days, not the 14 days for phones purchased at a store
2nd, i called in to ask if they were willing to extend the return period, stating that i was going to return it this friday, but if an OTA update did come out and fixed the GPS issue, i'd be re-ordering the phone - it might make sense to give me an extension in case that OTA did come out and did work - CSR said he would research it and get back to me
i also told em that as it is now, this phone doesn't leave the house, as without GPS it's no good to me ( i generally have to make 2 - 4 cross town trips to client's location and the MT3G gets me there, spot on everytime
he just called back, saying the part about my return period was actually 20 days, and they were extending it another 30 days to Sept 16th and he was putting a note in my acct to that effect - i noted his name & operator id
FWIW - for those of you like me, love the phone but need a working GPS, this is a compromise solution or a momentary solution

larryccf said:
first, found out that buyer's remorse or return period on phones that Tmo ships to the buyer, ie purchased online or on the phone, is 20 days, not the 14 days for phones purchased at a store ...
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Click to collapse
Hmm. I bought my first Vibrant online and the replacement over the phone. They told me the exchange period for each transaction was 14 days.

I am so lucky. I keep reading from almost everyone that their GPS doesn't work. I changed my GPS server settings to google satelites and works perfect and super quick to lock, and I don't even need it LOL. I personaly don't like to use the phone as GPS since I am always texting and hate to interrupt the navigation to text or viceversa, so I just have a Garming and deal with two devices, works better for me that way

dq13 said:
I am so lucky. I keep reading from almost everyone that their GPS doesn't work. I changed my GPS server settings to google satelites and works perfect and super quick to lock, and I don't even need it LOL. I personaly don't like to use the phone as GPS since I am always texting and hate to interrupt the navigation to text or viceversa, so I just have a Garming and deal with two devices, works better for me that way
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You may get a lock but it's not accurate. Download GPS Status and tell me how many birds it gets a fix on.

zoid_99 said:
You may get a lock but it's not accurate. Download GPS Status and tell me how many birds it gets a fix on.
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Click to collapse
this is getting old. just cause yours is one way, doesn't mean they all are. i can try your app, but using the *#*#1472365#*#* code and using gps test i get 11 in the list and 8 connected. but i'm sure 8 isn't accurate, even though the gps gets me typically within 5-10'...
as for the op, i'm glad tmob is working with people, cause this is an amazing phone. i hope samsung does get a fix out there so everyone's gps works.

zoid_99 said:
You may get a lock but it's not accurate. Download GPS Status and tell me how many birds it gets a fix on.
Click to expand...
Click to collapse
Actually, for me, it's pretty accurate when using the Google Nav app. Really, never had a problem with it in real world use, but can't get a single lock with GPS Status indoors.

I downloaded it, it says Error 6(m) [whatever that means] and fix/sat is 2/8
So I don't know what that means LOL, but I guess its off by 6 meters and it only locks to 2 sats out of 8... so I guess its not working , but its all good, like I said, I don't care for GPS on the phone

California gives you 30 days to return the phone.
Sent from my SGH-T959 using XDA App

TMobile is generally willing to help, so if you call and ask for an extension in order to wait for the GPS fix, they'll likely extend it.

My MT3G last night got 0 fixes on 13 satellites bounced around between like 9 and 12 satellites for about 10 minutes. Loaded Google Maps took a few minutes to show where I was, didn't bother to tell me how accurate it was because it wasn't close to my location.
Navigation takes pretty much forever as well.

Samsung Galaxy S is a Lemon!!!
I just got off the phone with T-mobile for the second time and the customer service rep says T-mobile knows of no problems with the GPS and she goes on to tell me she has the same phone and it works great. She then tells me to dial *#9999# and to read off my software version. That is the newest version she says and you can send in your phone under warranty and get a refurbished one. Forget You Lady and Forget T-mobile. The Samsung Galaxy S is a LEMON!!

LOL, i still have 3 weeks left on my remorse period, and this is before extension.

No such extension for me
larryccf said:
first, found out that buyer's remorse or return period on phones that Tmo ships to the buyer, ie purchased online or on the phone, is 20 days, not the 14 days for phones purchased at a store ...
he just called back, saying the part about my return period was actually 20 days, and they were extending it another 30 days to Sept 16th and he was putting a note in my acct to that effect - i noted his name & operator id
Click to expand...
Click to collapse
I tried asking for an extended return period, too, and found no joy. Also the rep confirmed what the previous rep had told me about my online and over-the-phone orders: The period is 14 days.
My 14 days on this, my second Vibrant, is almost up. So we made arrangements for me to return it tomorrow by UPS and for T-Mobile to undo my two-year contract extension associated with the purchase. I could not make that huge commitment for a phone with a faulty GPS, even though the other features of the Vibrant are compelling.
So for the time being, I will return to using my old G1 while I await an off-contract solution. Meanwhile, I expect to monitor closely the GPS issue on the Samsung Galaxy S, including how the rollout goes with other carriers.

The ROM in this thread http://forum.xda-developers.com/showthread.php?t=743769 fixed the GPS issue. I don't expect all of you to flash your phone in order fort the GPS to work but this is reassurance that Samsung can easily fix the issue.

All I'd say is be careful with this. I was told the same thing...that I had 20 days because I bought the phone through T-Mobile's web site. When I called, however, I was assured that it was 14-days and I was on day 17, and therefore SOL if I wanted to return the device.

My gps works perfectly.... in fact it cold starts MUCH faster than my hd2 does....
Sent from my SGH-T959 using XDA App

I had 5 days left on my 30 days to return (I live in Cali), and could not get an extension. I returned the phone for a full refund, no restocking fee, and returned upgrade, so I'm happy I guess. I'd rather wait with my money in pocket. Who knows when Samsung will actually put out a fix for this thing and who knows if it will actually work. By then I'm sure the next-gen HSPA+ dual chip blah-blah will be out.
BTW, the ROM from Eugene373 had about the same results as the XDA "fix" and didn't address the compass issue.
I can only shake my head at Samsung on this one.

jrwingate6 said:
The ROM in this thread http://forum.xda-developers.com/showthread.php?t=743769 fixed the GPS issue. I don't expect all of you to flash your phone in order fort the GPS to work but this is reassurance that Samsung can easily fix the issue.
Click to expand...
Click to collapse
This is getting off-topic, but for the record the jury is still out on whether that ROM flash for rooted phones actually "fixed the GPS issue."
See, for example the feedback here. No offense to the developer, but we have seen other "fixes" that seemed at first to work, only to disappoint later. If someone wants to discuss the details of this "fix," there are other threads about the GPS issue.
We now return to the original topic, which is about T-Mobile's business terms.

Different terms (30 days) if you paid full price w/o new contract
See also the information in this thread affecting those who paid full price for the device without a new contract. They do get 30 days.

boomerbubba said:
See also the information in this thread affecting those who paid full price for the device without a new contract. They do get 30 days.
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I indeed paid full price and am going to T-mobile store today. I hope I have some luck lol fingers crossed. Will report back with my findings
Edit* So I just checked my handy dandy little book that came with my purchase. According to the book theres a difference between the 14-day period and the 30-day period. The 14-day period is if you wish to cancel your contract, upgrade extension you have the ability to do that without incurring the ETF. The 30-day is in fact your real ITEM return/exchange period. We DO have a 30-day period to return or exchange these things. You wont be able to cancel your contract but you sure as hell can return OR exchange the device. And if you do it in store you shouldnt have to get a refurb one as they should just give you a new one right on the spot. So hooray for using our intellects and reading the little contract booklet they supply us!!!!

New phone from Tmobile?

So I have one of the original Vibrants from last summer when they first came out. It doesn't matter what I do to the phone, update, root, rom, the gps signal always sucks and never works very well when using it as a gps to navigate somewhere as it always loses signal and the gps stops working.
My question is do you think its worth it to put it back to stock and call Tmobile and complain and see if they will send me a new one? Do the new ones still have the GPS problems? Thanks in advance.

I did that a few weeks ago. They said it was a known problem and that they wouldn't give me a new one. I told them that my volume buttons was loose and then they sent me a refurbished one. Don't tell them your phone is rooted.

No I won't tell them it was rooted at all. I just want the damn GPS to work, it was sold to me on the basis that it had gps and it doesn't even work so it pisses me off.

Tell me if it works then I might do the same.
Sent from my SGH-T959 using XDA App

I had the same issue with GPS on an early Vibrant. I don't have a T-mobile contract, I just use a prepaid T-mobile voice sim with data via wifi (I have a CLEAR hotspot).
I expected T-mobile not to do anything without a contract, but to my surprise they easily agreed to an exchange. The rep went through a check list asking me if I had upgraded to the latest firmware and tried the Samsung app that resets the GPS. I said yes, and the next thing on his checklist was authorize the exchange.
It took 3 weeks for them to process my return and get the replacement to me. I don't know if its new or refurb. I had to send it in without battery, cell sim. ,memory sim or back, and they sent me back the same thing in a non-descript packing.
Again, I don't know if its new or not, it looks mint. The tag inside lists "STA 11.05" which I assume means its manufactured in May 2011, which again would indicate new. (There is also a bar code that says 10.08 on the tag, so I could be wrong).
Now to the bottom line. After a day of testing I only see a marginal improvement in the GPS sync time, but I may not have tested enough yet to know. I'm running stock 2.2 KB5. Besides taking a long time to sync, my old one would occasionally hang when the gps was in use. Too soon to know about that with the replacement.
My experience tracking the replacement through T-mobile was dismal. Eager to get it back I sent it fedex overnight. They promised 7 business day replacement and I "chat"ed with them every other day for status. They basically had no information including confirmation that they received it . All they could do was have me refer to my fedex delivery receipt. As they missed deadlines they made up stories, and unabashedly contradicted promises I could paste in from the earlier "chats". Escalating to supervisors was no better. Basically, until they actually shipped the return after 3 weeks they had no information that it even had arrived.
If you have a contract they may have better return processing options. I had to deal with the pre-paid rules.
Right now I'm not sure what I'm going to do. If the 11.05 date is real, I would hope that it doesn't have the bad solder connection that people have been hacking. I suppose I could try one of the other rom's that some people say work better with gps.
I'm also tempted to try and bypass customer support and write to some higher management at T-mobile to complain. I paid $500 for the Vibrant without a contract. If anyone has a contact I would like to hear about it.

But do the new vibrants have the gps fixed?????

kmandel said:
Again, I don't know if its new or not, it looks mint. The tag inside lists "STA 11.05" which I assume means its manufactured in May 2011, which again would indicate new. (There is also a bar code that says 10.08 on the tag, so I could be wrong).
Click to expand...
Click to collapse
My guess is that the phone was originally built in Aug 2010 and refurbed in May 2011.

That cracks me up, "its a known problem, sorry you're screwed" if its a known problem... shouldn't it get fixed??
Imagine if other things worked like that too. Like when toyota had that brake problem lol
Vibrant
rom: project-v
kernel: bali 1.8.6UV
launcher:adw

xxcaponexx said:
But do the new vibrants have the gps fixed?????
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Click to collapse
Mine works fine after I got a replacement. I get about 6-8 locks within 3 or 4 seconds and tracks my movement just fine.

Definitely ask for a replacement. I bothered them a couple times, told them I did everything, gps restore, factory reset, blah blah blah, and that it's never worked. I even told them I was rooted so I could try different roms to see if I could get the GPS to work and he just said that it was dangerous to root my phone and that I would have to return it to stock when I sent it back. They did a warranty exchange, so asking for that would help. They also sent me the replacement first and then I sent them back the old one. GPS works awesome now, within 10 feet. I've even locked on to 11 of 13 birds before. I don't always get a great signal but it is 100x's more usable than before.

Get Rom Manager Premium
Use it to put the project V Rom on your phone along with the gps fix and then come back and tell us how much you gave EDT and some of the other guys around here for helping.
I couldn't get mine to work for the longest time either but it's working great now. I don't know, about battery life, but otherwise the thing is smooooth and fast.

Wow, so after all the crying on these forums you guys are going with a carrier again huh? Cry, cry, cry but let's all conveniently forget not getting any updates.
Guess the good news for me is, I'll never get to see all the *****es on here whining again. As I'll be in the unlocked phone forum enjoying any and all benefits many months ahead of time.
It's unbelievable.
Some of you will never, ever learn.
#Neveragain 2, coming soon to a forum near you.

^wait what???

pitbull010 said:
^wait what???
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I am just as confused brother.

I definitely don't want what he's on.

Warranty replacement
tony yayo said:
Definitely ask for a replacement. I bothered them a couple times, told them I did everything, gps restore, factory reset, blah blah blah, and that it's never worked. I even told them I was rooted so I could try different roms to see if I could get the GPS to work and he just said that it was dangerous to root my phone and that I would have to return it to stock when I sent it back. They did a warranty exchange, so asking for that would help. They also sent me the replacement first and then I sent them back the old one. GPS works awesome now, within 10 feet. I've even locked on to 11 of 13 birds before. I don't always get a great signal but it is 100x's more usable than before.
Click to expand...
Click to collapse
I had the same experience with a replacement phone, received the replacement the next day without paying for expedited shipping. The GPS has been working well, but only since I upgraded to Project V.

I got a replacement about a month ago from my original release device. GPS is much improved, but still not perfect. Fast locks, but using it for driving is still pretty hit and miss, there's just less miss. Still kind of irks me, but I guess this is as good as it gets.

my screen is cracked, though it still works fine. do you think this excusse will work in order to get a new phone? I got my vibrant the day it came out, so the gps has always sucked, though i don't use it all that often to be that much of a problem...
would love to hear what you guys think
thanks in advance!

Totally disappointed with Tmobile. Will not make the same mistake again!
Sent from my GT-I9000 using XDA App

T-Mobile has released an update fix for GPS problems on their Vibrant phones. Please search for it online. I tried this and my GPS works great now.

Verizon tried to screw me out of my dinc2.

So...this is going to be a somewhat long post about how lucky I am to have acquired my Dinc 2 after a HUGE verizon horror story....I encourage others to post their stories as well so that we can see how Verizon tried to skip out on giving people their new phones.....
So I was on the fourms last week reading up on the Fascinate deciding whether to root it again (I unrooted it because of problems with CWM and flashing ROMs...but thats a different story for a different day.) I had OTA'ed to ED04 (not knowing about the missed call issue) and figured everything was fine. My girlfriend started complaining that I was always missing texts and calls from her and I told her it must have been her phone that was doing it but she wouldn't buy it. I didn't believe her until my work tried to call me to come in to cover someones shift and I got in trouble for not answering the call (which I never recieved).
So I was just casually browsing the forums last Monday (July 18th) when I saw that this was a common issue with the ED04 update and saw that an eligible replacement was a Droid Incredible 2. (I originally wanted that phone instead of the Fascinate but it was out of stock when I went to get it so I settled for the Fascinate.) So I followed what everyone said and called up Verizon. I got connected to a girl who was really nice and seemed to genuinely want to help with my problem. Now I explained the situation about the missed calls and she said that they would send out a new phone right away. What I didn't know is that the girl chose to send another Fascinate right then and there and she didn't even mention the replacement offer and then all of a sudden she says "okay the new fascinate should ship overnight....actually wait.....no sorry its going to take until Saturday to get there".....I quickly interupted and said "Wait....you sent out another Fascinate?" she said yes and I asked her about the offer for the Droid Incredible 2 and said "Oh....I'm not authorized to do that...you need to call tech support". Needless to say I was peed off. But anyways I got off the phone with her and got in contact with tech support. I told the guy everything that had happened so far and he told me "Yes. You are eligible to get a droid incredible 2. But the problem is I can't send it out because you had the Fascinate shipped to you. You have to wait until that is shipped to your house and then you have to mail it back and wait until we recieve it, then you have to call again and order the Incredible." He then quickly added "Or, when you get the phone you can bring it in to a Verizon store and they will be able to give you the Incredible and take the Fascinate for you". So i told him I would go into the store and he said that he would note on the account about my situation so that it would be clear in the store.
Needless to say the phone came Monday of this week (not Saturday like it was supposed to....it came USPS and not FedEx so it was delivered slower and they don't deliver on Sunday). I went into the Verizon store that day and explained the WHOLE situation and the lady there said I was eligible for the phone but that they couldn't give me the phone there and that it had to get shipped to me. So the lady said she could put the order through on her computer. She told me it would be shipped overnight and that I would have it the next day (Tuesday the 26th). Then she told me that I had to activate the new Fascinate they sent out to me (which I wasn't supposed to get in the first place) and use that phone for now and send my old one back through the mail (which made no sense whatsoever and she came up with some long drawn out excuse so I just went with it). So we activated the new phone and everything seemed great. Tuesday came and the package didn't come. Okay....must just be running late. Then yesterday it didn't come either. I walked up and down my street to make sure it didn't get delivered to the wrong house. So when I didn't see it I called Verizon to see if it was shipped (Oh btw....the lady at the Verizon store never gave me a tracking number for the package....stupid me.....). They said there was no order for a Dinc 2 and then I got forwarded to Tech support. The lady I got forwarded to was really nasty and didn't know what she was talking about. She said that my new phone came with an update to fix that problem and then I told her that she was wrong because I looked at my software when I go the phone and it was the same as my previous one and I was still missing calls and texts (it was here I realized after seeing the leaked ED05 here on XDA that they were stalling so they didn't have to give me a new phone ). When she knew that I wasn't clueless she tried to say that the package didn't get delivered because my bill wasn't payed for the phone yet (which wasn't due for another 7 days). So I argued with her about that and said that makes no sense because it wasn't due yet. Then she had me transfered to a Supervisor who was even more nasty and said that I WAS THE ONE who made a mistake because I ordered a phone without my balance being paid (WHICH WASN'T FREAKING DUE FOR ANOTHER 7 DAYS!!!!) and that I also hadn't sent the old phone back (which everyone who I talked to previously said I could ship back once I got the Incredible). So after a very long time he finally budged and said that they could send it but that they shouldn't because of my balance (which he kept persisting on...and I'm always on time with the bill and its always paid in the first place). So I got transfered back to the lady who put the order in and I made sure to get a tracking number for the phone. She then transfered me to another person who told me the procedure of sending my other phone back in with the accssessories that came with it because I'm getting new ones for my phone. Now they sent out the phone overnight and I got it today but I'm not reciving the accessories until tomorrow. Made it by the skin of my teeth...and thank god.
SUMMARY:
So in summary I just wanted to say that the phone call on Tuesday took me ONE HOUR AND 45 MINUTES ALTOGETHER!!!!!!
Verizon tried many tactics to make sure I didn't get my phone because they knew the update was supposed to come out and I'm really surprised that I didn't catch on sooner.
The way Verizon treats their "valued customers" is atrocious. I can't believe how much effort was used to try to defer me from getting a new phone that was offered for everyone just because they had an update in the works. Not that it surprises me...because I would expect it. But I think they went a little too far by trying to say that the situation was MY FAULT. What especially got me ticked was the fact that AFTER I showed them I wasn't just some person with wool over their eyes and that I would fall for the fact that the lady said "the phone was sent with the fixed update on it" (WHICH HADN'T BEEN RELEASED YET!!!!!)...they choose to say it was because my bill wasn't paid (which still wasn't due for 7 DAYS!!!!). Ridiculous !!! I would switch from Verizon in a heartbeat after this if I wasn't locked into a contract with them and if other companies had better deals. Maybe when the contracts up (still another year and a half...ugh) I will switch to someone a little better to their customer. Anyone else have a story for me??

Cool story bro!

pc1990 said:
Cool story bro!
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JK! That really sucks though, I feel for you man. I have two fascinates on my account and they have been screwing up my mailing address only on the phones but not on the accessories! I was like WTF! I did however get my first Charge activated and ready to go. I am still waiting for the second replacement Charge to come in the mail as we speak. I find your assertion that they're stalling completely valid. I never had any issues talking to Verizon corporate over the phone, but the damn employees at the store tried giving me run around about how they can't order replacements from the store and stuff. And then they end up doing later...so I'm like WTF!
If you have any further trouble don't try to be nice to them. If at the store, just give them mean looks and if over the phone, just keep a stern voice like you wont take no for an answer LOL! Worked for me.

pc1990 said:
JK! That really sucks though, I feel for you man. I have two fascinates on my account and they have been screwing up my mailing address only on the phones but not on the accessories! I was like WTF! I did however get my first Charge activated and ready to go. I am still waiting for the second replacement Charge to come in the mail as we speak. I find your assertion that they're stalling completely valid. I never had any issues talking to Verizon corporate over the phone, but the damn employees at the store tried giving me run around about how they can't order replacements from the store and stuff. And then they end up doing later...so I'm like WTF!
If you have any further trouble don't try to be nice to them. If at the store, just give them mean looks and if over the phone, just keep a stern voice like you wont take no for an answer LOL! Worked for me.
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Yeah man no kidding!!! What I'm waiting for now is to get a bill for the Dinc 2 because I have to activate it tomorrow because the battery and charger won't arrive until then!!!! They will probably try to say "Oh. You should have known that the new update came out for your Fascinate and that we want you to send the replacement back and download the update". Sounds like something they would pull after what just happened to me .....hahaha

pc1990 said:
JK! That really sucks though, I feel for you man. I have two fascinates on my account and they have been screwing up my mailing address only on the phones but not on the accessories! I was like WTF! I did however get my first Charge activated and ready to go. I am still waiting for the second replacement Charge to come in the mail as we speak. I find your assertion that they're stalling completely valid. I never had any issues talking to Verizon corporate over the phone, but the damn employees at the store tried giving me run around about how they can't order replacements from the store and stuff. And then they end up doing later...so I'm like WTF!
If you have any further trouble don't try to be nice to them. If at the store, just give them mean looks and if over the phone, just keep a stern voice like you wont take no for an answer LOL! Worked for me.
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Click to collapse
Sometimes that's the best way to deal with em. I've had more success with poor customer service by being stern and not backing down than with just being a ****. Absolutely. That pisses me off and I'm not even with verizon, and after reading that for good reason. Hate to hear you went through so much BS but glad you did get what was owed to you.
Tap-a-Talked from my Mesmerize
Running CM7 @1.2ghz w/ Tk-Glitch ML Kernel.
Thank you to all the Dev's working to advance the many names of the SCH-I500. You guys Rock!

whats the tl;dr version lol jk
blazing through on my VZ Droid Charge 4G

Verizon must have been getting alot of calls to switch phones. I wonder how many were trying to trade out even though they weren't having issues. How quickly word spreads.
Hope the update takes care of the missed call/text issues because I really like my Fascinate.

johnnyplaid said:
Verizon must have been getting alot of calls to switch phones. I wonder how many were trying to trade out even though they weren't having issues. How quickly word spreads.
Hope the update takes care of the missed call/text issues because I really like my Fascinate.
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The issues were universal, so zero. Why is everyone trying to be a douche about this?

I never had a problem with missed calls

johnnyplaid;16107553
Hope the update takes care of the missed call/text issues because I really like my Fascinate.[/QUOTE said:
well it dont, Im running ed05 and still get missed calls!
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I've never really had a problem, that I noticed. The only missed calls I've had have been at my house, which gets terrible reception. But every phone my girlfriend and I have had, have had the same problem at my house.
If I were, I would certainly be taking advantage of the phones warranty.
I've never noticed anyone mentioning signal strength during missed calls. Has it occurred with full signal strength?

johnnyplaid said:
I've never noticed anyone mentioning signal strength during missed calls. Has it occurred with full signal strength?
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yes as i was driving by a cell tower yesterday lol

So I finally received the 2nd charge in the mail for my other fascinate on our account after clearing the address issues. Unlike my Charge, this Charge came in a retail box with a charger, 32gb sd card, back door, etc. My Charge came in the Verizon's typical replacement box, but it too looked brand new. Usually even on the certified refurbished models you can find signs of it actually being a used phone.
Two thumbs up to Verizon for replacing the defective fascinates. I haven't had a single missed call and the gps locks in quick.
I hope all of you resolve your issues with Verizon and get your replacements as well.

Our story is different but similar.
My family has 3 Fascinates and they were all missing calls, having volume control issues, wi-fi connection issues, battery drain issues, etc. I called Tech support last week and confirmed that I could get all 3 replaced but 2 of the phones were out of town so I had to wait to discuss it with the kids.
We finally got to a Verizon store to test the 3 phones offered on Tuesday night. We made some test calls and 2 out of 4 calls made to my phone *in the verizon store* failed to come through. Ridiculous. The call quality on the Fascinate was awful when we directly compared it to the other 3, no comparison. The Droid X2 really excelled there.
Anyway, we asked for the recall replacements and were told that they couldn't do it because the computer showed that we were out of warranty. Well, the phones haven't been OUT for a year, much less in my hands, so she knew the computer was wrong but couldn't fix it. Sent me home to call Tech and get them to override the system.
Called Tech. They said that my account showed 3 Fascinates with no warranties, but that was wrong as they SHOULD have warranties on them. The only way to fix it was to send me 3 new Fascinates. Then, once those were activated the computer should recognize that the new phones had warranties and I could trade those in. OK.
New phones came in this morning. Activated them all. Version ED04 shipping on them all but within 5 minutes the ED05 was pushed out to them all.
I should be thrilled that I can keep my Fascinate, but after testing the call quality in action and feeling like I was railroaded into this delay, I'm a little pissed off.
No one else had the "oh gee, you don't seem to be covered by a warranty, how strange" glitch happen to them, did they?

It took me 5 calls to CS and 2 trips to a Verizon Store to get my Charge replacement. Funny thing is that the first time I went to the VZW Store the rep told me that they had no stock of the X2, DI2, or the Charge. I then went to another store and the guy ordered me the Charge right away. So I was given the run around and lied to, not very nice imo. But I got my charge now, I'm happy.

I just received a replacement fascinate a week ago. This is the fourth one and the EDO5 update hasn't fixed anything it claims too. They have a note on my verizon account that if this one has problems that I'm eligible to recieve either an X2 or Inc2. But I've only had the new fascinate 2 days..
So my question is do you think it'll be safe to call even though I just received the fascinate??
Thanks
Sent from my SCH-I500 using Tapatalk

thekylebrody said:
I just received a replacement fascinate a week ago. This is the fourth one and the EDO5 update hasn't fixed anything it claims too. They have a note on my verizon account that if this one has problems that I'm eligible to recieve either an X2 or Inc2. But I've only had the new fascinate 2 days..
So my question is do you think it'll be safe to call even though I just received the fascinate??
Thanks
Sent from my SCH-I500 using Tapatalk
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Click to collapse
Yes I would call and make sure you act really pissed off (and that shouldn't be too hard...seeing as this is your fourth fascinate with the same problem). Say that you don't appreciate being taken advantage of and that you shouldn't have to go through four of the same exact phone for those idiots to realize the thing isin't going to work. One of the reasons I tried so hard to get my fascinate replaced is because Verizon screwed me in the past with replacement phones. I had to get the same phone 5 times and they all had the same problem on them and finally when I went to get the SIXTH phone my warranty was up. (How convenient for Verizon...). So I would say that too. That your sick of the horrible customer service and don't appreciate them trying to run out your warranty so you can't do anything about it.

Well I received my battery and charger today from Verizon so I finally got to activate my Incredible. I have to say it is a very very nice phone. The UI is pretty nice and it is an overall better package than the Fascinate imho. The reason I had to wait separately for the phone and charger is because verizon didn't have the stock HTC battery and charger so they had to give me an extended battery with the backing and a new charger for free. So needless to say I am very pleased and am very happy I don't have to deal with the Fascinate horror show any longer.

What has happened to T Mobile customer service?

My god, how the mighty have fallen.
T Mobile customer service used to be the benchmark against which businesses were measured. But over the past year it's become a joke.
Get this.....
Over problems with multiple defective MT4G's I've gotten frustrated with unhelpful customer service reps 3 times and asked to speak to a supervisor. Once in the morning, once in the afternoon, and once at about 9pm.
On all 3 occasions the customer service rep immediately said, without missing a breath or actually taking the time to check...., that "the supervisor just walked into a meeting. He will call you back within 24 hours".
Now that's a hell of a coincidence, wouldn't you say? And those 9pm meetings really cut into the work day.....(sarcasm)
It's unimaginable to me that a customer service office has a canned lie to give as a matter of policy. And that's clearly what's going on here. I'm sure that policy isn't written down anywhere, but there's a supervisor giving that instruction.
But it actually gets worse!
Figuring out that I've been lied to really cheesed me off as a customer. I can deal with the haggling over getting a solution to my problem, but when I get lied to I'm done. So I did what any other pissed off person with too much time on his hands would do. I found the emails of T Mobile's president and chief operating officers and sent them a letter detailing the issues I've had in hopes that maybe they'll put a boot up someone's ass to get their customer service problems fixed. I didn't ask to get my phone situation sorted out. I've given up on that. I'll just deal with the bad screen I've got until my contract runs out and start over.
But within 2 hours of sending that email, an 'executive customer service' rep called me and told me (not asked me) what I was going to do to fix my phone problem. He told me I was going to talk to tech support then he got pissed off when I told him I wasn't going to. I mean, how dare I not jump when he tells me to, right?!
Then he reads me the riot act about T Mobiles terms and conditions of warranty exchanges and tells me, and this is a direct quote, that "I'm going to accept those terms". He then goes on to tell me that T Mobile will never do anything outside of the strict terms and conditions for me again, even if they screw up (by like...I dunno...selling me a broken POS phone and replacing it with even more broken POS used phones).
Is that a hell of a way to speak to a customer or what?!
Then he lies to me more! He goes on a spiel about how even the president of T Mobile has to abide by the rules of the warranty exchange program, and if his phone breaks he'll get a refurbished one too.
Uh huh....sure he will. And I've got feathers growing out of my nostrils. Thanks for basically calling me stupid by thinking that I might believe that garbage.
The whole thing was just surreal. I couldn't believe that a company called a customer up and basically ***** me out because I caught on to their policy of lying to customers.
So my wife, who is off contract, will be becoming a Sprint customer soon. I will be too as soon as my contract expires.
Anyone else having these problems?

LOL this makes me laugh...
Though when i replaced my phone, they seemed nice enough. That was back in June though...
Sent from my HTC Glacier Sense 3.5 using xda premium

Sure, they seem nice enough until you question anything. For me it was the $20 replacement fee to get a refurbished phone when I had just bought a brand spanking new phone that was defective 30 days earlier.
It pissed me off that I was supposed to pay more money to get a used phone when I just paid a lot to buy a new phone. Especially when the guy in the store said there would be no charge.
It pissed me off a lot more when the used phone was even more broken than the new one and they wanted to charge me another $20 to replace that one with yet another broken used phone.
Now they want to charge me another $40 for the last phone they sent me that I couldn't even get to turn on! So they want to charge me the $20 replacement cost and a $20 restocking fee or something. I'm like "Restocking fee?! It should be thrown in the trash can!"
When I got a RAZR like 5 years ago it broke too. T Mobile jumped through hoops to make it right and get me a new one. And that breaking was 100% my fault and they didn't care! They said "It should have held up under the conditions" and went to great lengths to make it right. Now they sell defective products and don't stand behind them, and act like they are doing you a favor when they send you more defective products.
The customer service took a serious nose dive the minute the AT&T acquisition was proposed. Internal cost saving changes were made and the customer service has been garbage since then.

Man that REALLY sucks...if you call up customer support again and during the automated voice thing you say you want to cancel the voice will instantly send you to a "retention service". They will generally cut you a deal if you ***** at them and I'm sure if you mention that call they will definitely do something. That's what I've heard atleast..good luck!
Sent from my HTC Glacier using xda premium

Nicgraner said:
Man that REALLY sucks...if you call up customer support again and during the automated voice thing you say you want to cancel the voice will instantly send you to a "retention service". They will generally cut you a deal if you ***** at them and I'm sure if you mention that call they will definitely do something. That's what I've heard atleast..good luck!
Sent from my HTC Glacier using xda premium
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Retention was one of the agents who pulled the "My supervisor just walked into a meeting" trick!
I do the saying 'cancel' during the voice prompt though. That cuts the hold time down from 4-5 minutes to about 2 seconds.

Skipjacks said:
Retention was one of the agents who pulled the "My supervisor just walked into a meeting" trick!
I do the saying 'cancel' during the voice prompt though. That cuts the hold time down from 4-5 minutes to about 2 seconds.
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Damn...I've been considering switching to Verizon for awhile now anyway this may be enough to have me move...you should definitely switch carriers..
Sent from my HTC Glacier using xda premium

wow that sucks to hear, but entertaining to read at the same time lol sorry
I personally have never had any issues with T-Mobile or their customer service, and Ive been a customer for roughly 10 years now. Even when I had my phone replaced earlier this year, the reps seemed nice and willing to help me with my problem

Well I definitely got their attention. After writing back to complain about the guy who called me last night a MUCH nicer person called this evening and offered me pretty much anything I wanted. I thought they were half ready to offer me some of that AT&T broken deal money.
I think I'm going to go for the Sensation since it's got developers already working on it. Plus it's a little smaller than the Amaze.
Is there another phone outside the HTC line I should consider?

Skipjacks said:
Well I definitely got their attention. After writing back to complain about the guy who called me last night a MUCH nicer person called this evening and offered me pretty much anything I wanted. I thought they were half ready to offer me some of that AT&T broken deal money.
I think I'm going to go for the Sensation since it's got developers already working on it. Plus it's a little smaller than the Amaze.
Is there another phone outside the HTC line I should consider?
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wow serious?! hope i'll get someone nice like that when i try to replace my mom's phone (fingers crossed)
well, a lot of people have been saying that the Galaxy S II is good, so maybe that? personally though, i don't like it much. i've never had much love for Samsuck though... still.. gotta admit, it's a pretty nice phone

I'm not very impressed with T-mobile's SGS2. They ditched the more powerful Exynos processor for a Snapdragon to gain a theoretical 42 mbps max download on their network. Its still a good phone, but the Exynos is far superior in the graphics department.
http://www.extremetech.com/mobile/96267-how-samsungs-chip-change-up-affects-the-t-mobile-galaxy-s2
Sent from my HTC Glacier using XDA App

It was down to the Sensation and Amaze because they have more rounded corners. And I think the Sensation is going to win because it's a little smaller and already has a CM7 option, even if it's an Alpha. (I can't go back to HTC Sense. I can't do it.)
It sounds dumb, but that's a huge deal to me. A phone with less rounded corners tends to wear out a pants pocket quickly since the phone will usually sit in the same position in the pocket day after day.

I've had nothing but good experiences with T-Mo's customer service. Two months ago, my brother changed his rate plan but forgot to make sure it included unlimited messaging. A few weeks later, his account was suspended because he had accumulated over $700 in messaging fees. Something similar happened when he had Verizon years ago, and they essentially said, "Tough luck. Pay up." What did T-Mo do? They said, "You forgot? It happens. Let's add that unlimited messaging now and wipe those charges." And they did.
Sent from my HTC Glacier using XDA Premium