Database Users

USB connection not working

Hi,
I just got my Samsung I9000 today (also my first time ever using Android) and about 3 hours ago, when I first connected the phone to my PC, it has the usb icon on the notification bar, and saying that running something kies (which at that moment I had no idea what i meant).
Later on, I know about Samsung Kies so I download it to my PC in the hope of syncing Outlook - I9000... but when I connect the phone to my USB port, it only make some sounds, then saying that its charging, but in the device manager its saying as "Unrecognised USB device"... while in the Setting/About Phone/USB Setting I already pick the option kies/ask on connect.
I use Windows 7 32bit Ultimate, phone firmware 2.1-update1, kernel 2.6.29 if that helps at all...
Could someone please:
1. Tell me how to fix this problem, so I can sync my phone with Kies?
2. How I can sync Kies with Outlook?
3. Tell me what is the equivalents of Tasks in Android?
Thanks

gurluver said:
Hi,
I just got my Samsung I9000 today (also my first time ever using Android) and about 3 hours ago, when I first connected the phone to my PC, it has the usb icon on the notification bar, and saying that running something kies (which at that moment I had no idea what i meant).
Later on, I know about Samsung Kies so I download it to my PC in the hope of syncing Outlook - I9000... but when I connect the phone to my USB port, it only make some sounds, then saying that its charging, but in the device manager its saying as "Unrecognised USB device"... while in the Setting/About Phone/USB Setting I already pick the option kies/ask on connect.
I use Windows 7 32bit Ultimate, phone firmware 2.1-update1, kernel 2.6.29 if that helps at all...
Could someone please:
1. Tell me how to fix this problem, so I can sync my phone with Kies?
2. How I can sync Kies with Outlook?
3. Tell me what is the equivalents of Tasks in Android?
Thanks
Click to expand...
Click to collapse
Hi gurluver!
I also had this problem today.. but i fixed it.
I dont know what it was of the things i did but.. try the following..
1. Remove externa sdcard if you have any (or turn it of in the settings menu, i removed mine).
2. Restart the phone!
3. Restart KIES
4. plug i the phone.
I did both and it worked, and when it got connected in KIES i put back the external sdcard.
GL

I had the problem of not being able to see either the internal storage or the SD card when my phone was connected by USB to Windows 7 (64 bit).
Even after I installed the drivers in this thread: http://forum.xda-developers.com/showthread.php?t=705898&highlight=windows+7+usb I still couldn't get it working.
Then I fixed it by going into the notifications on the phone, selecting the 'usb connection' one, and a box popped up asking if I wanted to mount the cards. Chose mount and it started working!

KIES will not detect the phone unless it is set to KIES connection under Settings>About Phone>USB settings.
Having a custom launcher like Launcher Pro will also cause the device to not be detected by KIES.
I simply keep the phone usb settings to "Mass Storage". When i plug the phone into the pc, from the notification bar, select usb connection and then click on "Mount". This is a faster way to getting stuff across over to the phone rather than KIES.

Kies connectopn problems? Here is the possible solution!

Hello! I have win7 64 installed an I have been facing connection problems with various versions of Kies (the classic case where the phone says "connected" and kies still says (forever) "connecting".
Assuming that you usb drivers are ok then the probable solution could be the following:
DO NOT open Kies.
Connect SGS with USB to your PC and select kies connection.
Wait a few seconds (in order for the pc to recognise the SGS)
Then open Kies.
My discovery was made as follows:
I had opened the device manager in order to check whether my drivers were updated. When the phone was not connect there was no MTP connection / no SGS (normally it is under "Portable Devices Category". If. however, you connect the SGS as above, then this category (and SGS) will appear in the device manager. (You can see it appearing).
Now, if you open Kies first and then connect your SGS you will see that SGS appears in the device manager but had the usual error icon on it. Possibly having kies open interferes somehow with the drivers.
Hope this help, tell me if it worked...

Right click Kies taskbar icon and unclick "Auto start Kies"

Evans_Prophet said:
Hello! I have win7 64 installed an I have been facing connection problems with various versions of Kies (the classic case where the phone says "connected" and kies still says (forever) "connecting".
Assuming that you usb drivers are ok then the probable solution could be the following:
DO NOT open Kies.
Connect SGS with USB to your PC and select kies connection.
Wait a few seconds (in order for the pc to recognise the SGS)
Then open Kies.
My discovery was made as follows:
I had opened the device manager in order to check whether my drivers were updated. When the phone was not connect there was no MTP connection / no SGS (normally it is under "Portable Devices Category". If. however, you connect the SGS as above, then this category (and SGS) will appear in the device manager. (You can see it appearing).
Now, if you open Kies first and then connect your SGS you will see that SGS appears in the device manager but had the usual error icon on it. Possibly having kies open interferes somehow with the drivers.
Hope this help, tell me if it worked...
Click to expand...
Click to collapse
Nothing happen on my PC after plug my SGS, and of course Kies cannot detect my phone. I used Windows 7 x64. Test on 3 PCs (2 PCs used Windows 7 x64, 1 PC used Vista x86), same problem.

Don't expect the pc to do something (the device will only appears in "devices" under the control panel).
Make sure that KIes is off when you first connect your SGS and that "kies connection" is selected in the SGS (despite the fact that you have not launched Kies yet).
i.e.:
1. close kies
2. connect sgs to pc usb
3. select "kies" connection in SGS (make sure developer mode etc are off, ask on connection on)
4. Wait a few seconds
5. launch kies
6. ???
7. Connnect

I have Kies 2.0 on Win XP SP3 with all drivers and SGS with Froyo 2.2.1 XXJPU
I've tried everything mensioned above. Nothing works, Kies says Connecting... and no connecton is established. The device works ok as a mass storage device, though, but I need to sync contacts. Any ideas?
Thanks.

You could use google contacts to sync. Or export/import contacts as vcf file in contacts app(menu export/import).
Try also all usb ports, i find that some work better than others, possibly best should be the one you did the first installation on.
Sent from my GT-I9000 using Tapatalk

Kies on W7 pro 64bit

I am using W7 64bit pro. I can install Kies with no problems, but when I connect the phone (sgs II) I get an error message that The driver did not install correctly. Of course I cannot connect to Kies, thoug I can browse the internal and external card content. No advice worked, tryed to reinstall, use virtual XP 32b, etc...
It works on my desktop 32b but I cannot read the phone numbers, but I need it on my laptop which is running W7 64b pro. Any ideas?

Install Drivers
Open kies and then in the menu bar on top of kies select tools and install drivers.

Tryed this. Does not work.

If the above does not work for you try this.
Run Kies as administrator.
When installing Kies did you follow the instructions to the letter?
Reason I ask Im running Win 7 64 and have no issues with KIES.
Go to Samsung.com and download the Kies from there to your PC.
Uninstall the current one from PC along with any drivers reboot PC.
Now install new KIES without fone connected and follow the instructions.
WHen asked to connect fone do so and not before.

Kies requires motherboard USB port and does not like Laptops .
jje

JJEgan said:
Kies requires motherboard USB port and does not like Laptops .
jje
Click to expand...
Click to collapse
Does not like laptops? Works fine on all the laptops/ netbooks that we use and thats a mixture of brands at that.

Does not like laptops in that a majority of Kies not working posts are for Laptops .
Works on my x64 laptop .
jje

Nyssa1104 said:
Does not like laptops? Works fine on all the laptops/ netbooks that we use and thats a mixture of brands at that.
Click to expand...
Click to collapse
Agreed....
But Kies is rubbish anyway, just aquaint yourself with Odin and use that my friend
JD
Sent from my Samsung Galactic Superstar S II

JJEgan said:
Kies requires motherboard USB port and does not like Laptops .
jje
Click to expand...
Click to collapse
Rubbish, running on my win 7 pro 64bit toshiba lappy.

i guess this is not about flashing, so odin wouldn't help much, especially, since odin needs the working drivers as well.
i read somewhere on here, that the driver installation fails, if there is an external sd card inserted in the sgs2, when first connected (afterwards, there will be no problem on this point).
i agree with the others on other points though, kies really sucks to some extend. the only good feature i used, was media syncing. but for syncing of any kind (not only music and photos, but also savegames and other data) i use microsoft synctoy now, with the galaxy connected in mass storage mode. flashing with odin and syncing with 3rd party apps really makes kies redundant.

Chef_Tony said:
i guess this is not about flashing, so odin wouldn't help much, especially, since odin needs the working drivers as well.
i read somewhere on here, that the driver installation fails, if there is an external sd card inserted in the sgs2, when first connected (afterwards, there will be no problem on this point).
i agree with the others on other points though, kies really sucks to some extend. the only good feature i used, was media syncing. but for syncing of any kind (not only music and photos, but also savegames and other data) i use microsoft synctoy now, with the galaxy connected in mass storage mode. flashing with odin and syncing with 3rd party apps really makes kies redundant.
Click to expand...
Click to collapse
Tried to disconnect the SD card, I receive the same error: "SAMSUNG Mobile USB Modem Failed". Tried to reinstall drivers from Kies tools, of course did not work. Ran out of ideas.

Install the drivers manually from the Kies' "escape" folder. Use the Windows Device manager.

Already done this. DOES NOT WORK.

Do you have any others accessories connected to usb, like mobile broadband? I've got similar problem and when I've uninstalled drivers and disconnected modem everything started to work again
Sent from my GT-I9100 using XDA App

have you tinkered between usb debugging on and off
Read somehwere the first time you you use kies...have kies running, put phone off usb debugging. then plug it in

I had same problem with my desktop. i went into device manager. there should be an explanation mark next to phone. uninstall driver then reinstall telling it to get driver from the web. then start up kies. ps make sure kies isnt running when u install. hope this works took alit of messing around for it to work for me but eventually did.

I have W7 with 64 bit and fortunatelly KIes works on mine. I live in US and I downloaded Kies from Samsung UK site just in case because the phone was bought from Expansys and is coming also from UK. Maybe try to check on this solution. Also I vaguely believe that I had to disable firewall or Eset during the installation, but I may be wrong on this. That sucks that yours doesn't work. Wish you luck...

I am running Windows 7 in 64bit and everything works perfectly. Except I dont like Kies and used it only once.... to check what its all about.
I do not remember the installation process, but usually hardware must not be plugged in until the driver is actually installed. So just uninstall everything, install it again and THEN when everything is done plug in the phone. It should be then be recognized and working.
However if you want it just to put music on it or copy files in general, better ditch Kies and make your device be recognized by your computer like an USB-Drive.
Go to Settings > Applications > Development (Translated it from German, might be off)
There you check the USB-Debugging option and have no need for Kies anymore.

What USB port are you using? Experience from the cappy forum and personal experience shows that using a USB port right off the MB is best. Not sure if it's a power problem or what. My cappy would always charge and be hit/miss on recognization using the front USB port on my computer. Using a rear port produces connection everytime. I'm on a cappy right now, just waiting for the US release date to get GS II.

None ot the above worked. Giving up. Tx anyway.

Cannot Connect to PC AARGH!

Hi,
EDIT * I have found a solution in that I can connect via WI fi so that's pretty good but if anyone can help me with the USB issue, it would still be appreciated. It seems that the Wi Fi connection is more limited as I am unable to view things in explorer *
hoping to get some help using my USB to connect to my PC. I've installed Kies but when I try to connect to my PC it just keeps on trying to connect but never actually does it.
I have looked for guidance on this but keep coming across the instructions to go into 'about phone > USB settings' etc etc. However, I do not have a USB settings in about phone. In fact, there is nothing at all about USB in About Phone. I do have a 'USB Utilities' in Wireless and Networks but all that gives me the option to do is 'Connect Storage to PC'. I have a memory card in my phone.
When I do connect to the USB cable, with Kies open, when windows 'finds new hardware' it keeps saying a problem occurred during installation.
Please can anyone help me out? All I want to do is basically drag and drop some files from my PC to my phone. Thanks very much for your help.

Settings --> Applications -- Development --> USB debugging.

Thanks for that!
It got me a little further. I also unmounted then remounted the SD card. However, when I try to connect via kies I now get the message:
Reconnect the device in Samsung Kies (PC Studio) mode. Current connection mode not supported by Kies.
What am I doing wrong? Do I have to re click the USB settings on the phone before connecting to Kies now that it's installed the hardware on my PC?

Grimlocc said:
Thanks for that!
It got me a little further. I also unmounted then remounted the SD card. However, when I try to connect via kies I now get the message:
Reconnect the device in Samsung Kies (PC Studio) mode. Current connection mode not supported by Kies.
What am I doing wrong? Do I have to re click the USB settings on the phone before connecting to Kies now that it's installed the hardware on my PC?
Click to expand...
Click to collapse
Turn off USB-Debugging
Don't connect phone yet
Open Kies
Open the Tools menu -> Troubleshoot connection error
Go through the guide and let it reinstall the drivers.
Connect you phone, and let it connect

The default setting has the USB debugging tick greyed out. When I select it, it asks me if I want to allow debugging.
Do you mean that I shouldn't allow debugging and then connect (after reinstalling Kies) or should I allow it and connect? Sorry for my noobishness, Android is all completely new to me.

You should untick the USB-debugging - Then reinstall drivers NOT entire Kies

OK, it's unticked and I'm reinstalling the drivers via troubleshooting.
Do I need to unmount then remount the SD card before connecting my phone? Thanks for your help btw.

Shouldn't make a difference

Bah, I still have the same problem. It just says that there was a problem installing the hardware when I plugged in the phone.
After reinstalling the drivers, i shut down Kies then reopened it. I then plugged in the USB and then plugged the USB into my phone.
When I first installed Kies yesterday, Microsoft Active Sync kept on trying to activate and ask for a CD. It kept on holding up Kies. In the end I uninstalled Active Sync. Also, I still have Samsung PC Studio on my PC from when I had a Samsung a few years ago. It was one of those old slider phones, not a smart phone. Could that be part of the problem? I was hoping to keep it because it's proved to have the best media player I've ever had.
I just don't know what I'm doing wrong here.

Try without restarting Kies.
What part of the drivers aren't installed? (Check device manager)

In Device Manager, under Portable Devices there's something called Android MTP that has an exclamation mark next to it. It says it's not configured correctly and that 'No driver files are required or have been loaded for this device'. I'll reinstall the Kies drivers now.
Thanks for this help mljjlm
P.S. Now that I've unplugged the phone, the MTP thing isn't showing in the device manager list anymore.

Grimlocc said:
P.S. Now that I've unplugged the phone, the MTP thing isn't showing in the device manager list anymore.
Click to expand...
Click to collapse
Of course, it's a part of the phone, and it should not be plugged in because they would have to force a reboot when reinstalling drivers (which might sort your problem btw)

Reinstalled the Kies Drivers and then plugged in my phone but got the same problem. It says a problem occurred. Same device now has a problem in device manager. Maybe I should just uninstall everything and restart? Should I uninstall the old PC studio too?

Just try the reboot without uninstalling anything and then plug the phone in when your pc has booted

Argh! Still didn't work! I think there must be a problem with my PC, well, I'll try doing full uninstalls and reinstall it all. I have to go now as well so I'll have to try again tomorrow.
Thanks very much for your patience mljjlm. It has been greatly appreciated

Are you trying to just transfer files back and forth? If so... forget using Kies.
(I don't have a micro-USB cable with me currently, so this is all from memory)
Just remove the drivers from your device manager so it's like your machine has never seen your phone before. Then on your phone enable usb-debugging.
When you then plug in your phone, you should get a usb icon up top on your phone's display... pull the window-shade down and click on the USB connection button. You should get a fullscreen window on your phone that says something like USB Connection with the friendly android waiving.
Now your PC should see your phone as a standard USB mass storage device.

try plugging the usb cable in another usb port on your computer and than try again.

Grimlocc said:
All I want to do is basically drag and drop some files from my PC to my phone. Thanks very much for your help.
Click to expand...
Click to collapse
oinkylicious said:
Settings --> Applications -- Development --> USB debugging.
Click to expand...
Click to collapse
Grimlocc said:
when I try to connect via kies I now get the message:
Reconnect the device in Samsung Kies (PC Studio) mode. Current connection mode not supported by Kies.
What am I doing wrong?
Click to expand...
Click to collapse
You're using Kies, that's what you're doing wrong. You said in your very first post you wanted to be able to drag and drop some files from your PC to your phone, so use USB debugging (say yes when it asks you) and Windows Explorer.

If you are using a custom rom like Checkrom Revolution you will need to install the kies support from kitchen pro.
Also are you using the cable that came with your phone?
I have found a few microUSB cables that will allow charge and wont allow data transfer like the new ones for nokia devices and some blackberrys.

It worked! The USB debugging thing!
Thanks to everyone who helped me out. The forum said I was limited to 5 thanks per day so if you didn't get one of the thanks I apologise. Thanks very much!

No KIES setting on phone

New SGS2 on Orange UK.
Downloaded KIES from Samsung.
Installed KIES
Phone connects to PC as mass storage
Phone is not recognised in KIES
No setting on phone for KIES (like under USB setting on SGS1)
Where am I going wrong?
Cheers
TIA
Al

alferret said:
New SGS2 on Orange UK.
Downloaded KIES from Samsung.
Installed KIES
Phone connects to PC as mass storage
Phone is not recognised in KIES
No setting on phone for KIES (like under USB setting on SGS1)
Where am I going wrong?
Cheers
TIA
Al
Click to expand...
Click to collapse
Disable 'USB debugging'.
Kies only operates using MTP.

Deeco7 said:
Disable 'USB debugging'.
Kies only operates using MTP.
Click to expand...
Click to collapse
DeBug mode is off mate.
Tried it on 2 PC's 1 @ win7 64bit & the other winXP sp3. Disabled antivirus on both machines, can connect as mass storage no prob & thats it.
Was hoping for official upgrade, then root & remove Orange bloat.
Looks like I'll have to do it the old fashioned way & push it through ODIN!