Database Users

[Fixed] USB mounting problem since installing Kies

My Vibrant doesn't connect as a data storage device around the time I started using Kies. My phone is 100% stock beyond some attempts to fix the GPS (which didn't work and returned to stock). I installed Kies to do USB tethering and changed the setting on the phone to ask in which mode I want to connect.
Last week I was having trouble with connecting in Kies mode and tethering. I then noticed that I could only connect to the PC when I selected the phone option for Kies and not as a media player or storage device. I proceeded to uninstall Kies from my PC to see if that fixed the drivers. No go. I tried another PC which has never had Kies on it and also no go.
Here are the symptoms:
1) Plug USB cable to Phone
2) Menu on phone shows: Select Kies, Media Player or Storage
3) Select Storage
4) USB symbol appears and goes through connecting to connected state
Normally at this point the Win7 PC will pop-up with an auto start window asking if you want to open the storage device or transfer photos. In my case nothing appears. I also check My Computer and the phone is not mounted it doesn't appear later. I suspect a phone issue. Is there a way to fix this without doing a factory reset? Reboot doesn't change anything.

Anyone know a fix for this problem?

Make sure to use these drivers
http://forum.xda-developers.com/showpost.php?p=7238660&postcount=1
Stupid question, but are you pressing "mount" on your phone when your in USB storage mode?

note to self: read OP *before* replying
If it's still set on Ask on Selection try changing it to Mass Storage. I recall reading something that said Ask on Selection doesn't work right. I just toggle it between Mass Storage and Kies manually.

Relikk356 said:
Make sure to use these drivers
http://forum.xda-developers.com/showpost.php?p=7238660&postcount=1
Stupid question, but are you pressing "mount" on your phone when your in USB storage mode?
Click to expand...
Click to collapse
Changed to Developer Mode USB and forced reinstall of the drivers. Thanks for your help guys.

Kies connectopn problems? Here is the possible solution!

Hello! I have win7 64 installed an I have been facing connection problems with various versions of Kies (the classic case where the phone says "connected" and kies still says (forever) "connecting".
Assuming that you usb drivers are ok then the probable solution could be the following:
DO NOT open Kies.
Connect SGS with USB to your PC and select kies connection.
Wait a few seconds (in order for the pc to recognise the SGS)
Then open Kies.
My discovery was made as follows:
I had opened the device manager in order to check whether my drivers were updated. When the phone was not connect there was no MTP connection / no SGS (normally it is under "Portable Devices Category". If. however, you connect the SGS as above, then this category (and SGS) will appear in the device manager. (You can see it appearing).
Now, if you open Kies first and then connect your SGS you will see that SGS appears in the device manager but had the usual error icon on it. Possibly having kies open interferes somehow with the drivers.
Hope this help, tell me if it worked...

Right click Kies taskbar icon and unclick "Auto start Kies"

Evans_Prophet said:
Hello! I have win7 64 installed an I have been facing connection problems with various versions of Kies (the classic case where the phone says "connected" and kies still says (forever) "connecting".
Assuming that you usb drivers are ok then the probable solution could be the following:
DO NOT open Kies.
Connect SGS with USB to your PC and select kies connection.
Wait a few seconds (in order for the pc to recognise the SGS)
Then open Kies.
My discovery was made as follows:
I had opened the device manager in order to check whether my drivers were updated. When the phone was not connect there was no MTP connection / no SGS (normally it is under "Portable Devices Category". If. however, you connect the SGS as above, then this category (and SGS) will appear in the device manager. (You can see it appearing).
Now, if you open Kies first and then connect your SGS you will see that SGS appears in the device manager but had the usual error icon on it. Possibly having kies open interferes somehow with the drivers.
Hope this help, tell me if it worked...
Click to expand...
Click to collapse
Nothing happen on my PC after plug my SGS, and of course Kies cannot detect my phone. I used Windows 7 x64. Test on 3 PCs (2 PCs used Windows 7 x64, 1 PC used Vista x86), same problem.

Don't expect the pc to do something (the device will only appears in "devices" under the control panel).
Make sure that KIes is off when you first connect your SGS and that "kies connection" is selected in the SGS (despite the fact that you have not launched Kies yet).
i.e.:
1. close kies
2. connect sgs to pc usb
3. select "kies" connection in SGS (make sure developer mode etc are off, ask on connection on)
4. Wait a few seconds
5. launch kies
6. ???
7. Connnect

I have Kies 2.0 on Win XP SP3 with all drivers and SGS with Froyo 2.2.1 XXJPU
I've tried everything mensioned above. Nothing works, Kies says Connecting... and no connecton is established. The device works ok as a mass storage device, though, but I need to sync contacts. Any ideas?
Thanks.

You could use google contacts to sync. Or export/import contacts as vcf file in contacts app(menu export/import).
Try also all usb ports, i find that some work better than others, possibly best should be the one you did the first installation on.
Sent from my GT-I9000 using Tapatalk

[Q] PC won't recognice my Wildfire.

My PC won't find my Wildfire. The problem I have is that it recognices my phone as a "unknown usb device" and I won't be able to transfer stuff between the SD-card and the PC (very annoying as I can't really move music).
I'm running Cyanogen Mod (the stable released 12th of december but had this problem for a while now). It's rooted with unrevoked and the HBOOT usb drivers won't work (reinstalled vista on my pc).
So what should I do?

When you plug your wildfire in, up in the top left hand corner(on the notification bar) you should see two little icons pop-up, One will be telling you that you have connected your phone to a power source and it is now charging, the other allows you to turn on usb file transfer.
Drag down you notification bar and click the one that says something like "file transfer" and it should open a new window... there should be a button at the bottom of the page which allows you to toggle the file transferring on and off, remember to turn it off before you take your phone out, or it will bug the next time and you'll have to reboot your phone and your pc to get it working
Hope this helps,
note* if this doesn't work there is a driver you can download which might make it recognise it, but I believe the above solution should work for you!
Edit:
If you still can't find it i'll upload a screenshot when I get home

try installing the hboot drivers again.
that solved it for me when my phone wouldn't be recognised, funny thing was it stopped recognising after i was charging my auntie's ipod. LOL

I would reinstall the drivers but it doesn't show up as a "Android Device" (or what it's called) in device manager.
I don't even have HBOOT USB as an option on the bootscreen. (with the USB plugged in)
UPDATE: Installed and uninstalled HTC Sync to get the drivers. Still an unknown usb device on which I can't install the special HBOOT drivers and still no HBOOT USB on boot screen even when plugged in.

If your phone is rooted, HTC sync could be your problem.

Had the same problem.
This is how I solved it, from the HTC support page:
Tips 1:
If you cannot see the HTC Sync option when you connect your phone to the computer via USB, please follow the
Instructions below:
1. Make sure you select USB Debugging in Settings > Applications > Development before connecting your phone to the computer
2. Connect you Phone to the PC and wait 20 seconds for your phone to install HTC Sync on your phone.
3. Unplug the USB sync cable. Wait for 5 seconds. Reconnect the Phone to the PC using the USB cable.
4. Select “HTC sync” and wait for HTC Sync to recognize your Phone. This process could take up to a minute your first
time connecting to the computer.
Click to expand...
Click to collapse

Or just install pdanet on both computer and phone, it will automatically install the drivers too. After that you can easily uninstall pdanet from both computer and phone, the drivers will stay installed.

hello, I had the same problem, cm since I upgraded to, I can not sync my windows with wildfire, and I found an alternative way to synchronize your PC and the wildfire MyPhoneExplorer excellent! really good!

I'm having the same problem, I can't access my Wildfire through my PC.
My PC recognizes the device but I can't access the SD-Card as it says 'Please insert a disk'. It's just charging, no option to establish a connection to the disk drive.
I tried several things, including the USB-debug mode which didn't work out. With MyPhoneExplorer I have a connection to my phone (can see calls, messages and memory status) but when I want to view the files on my SD-Card it pops up an error message saying "OBEX protocol couldn't be initalized! Phone didn't answer'.
Please help me how to connect my Wildfire again!

gellow said:
I'm having the same problem, I can't access my Wildfire through my PC.
My PC recognizes the device but I can't access the SD-Card as it says 'Please insert a disk'. It's just charging, no option to establish a connection to the disk drive.
I tried several things, including the USB-debug mode which didn't work out. With MyPhoneExplorer I have a connection to my phone (can see calls, messages and memory status) but when I want to view the files on my SD-Card it pops up an error message saying "OBEX protocol couldn't be initalized! Phone didn't answer'.
Please help me how to connect my Wildfire again!
Click to expand...
Click to collapse
OK, i somehow figure it out by myself:
all I had to do is rebooting my device, after that everythings is working just fine! Thanks for nothing

You should have tryed that before asking. It's common sense.
Sent from my HTC Wildfire using Tapatalk

try and install HTCDriver_2.0.7.17 in the root of ur phone!

kies problem

Hello,
recently I bought an i5800 (android 2.1-update 1), because I wanted to have rooted phone, I read informations about this on couple sites.
I decided to use z4root.
Now when I connecting my phon to the PC kies shows only Phone+Contacts.
Doesent show any data on the SD, and also doesn't show any informations about version of firmware...
How can I fix this?
Best Regards
v
PS: I also installed Link2SD, AppsToSD and Titanium Backup

update to latest version of kies and also un-install the USB drivers from device manager -> disconnect phone and connect it to other USB port open kies and the driver should install again hope this can fix your problem

Nope, that doesn't work either
Kies updated to 2.0.0.11032_12...
On the phone USB Debug mode disabled, USB Options-> ~Ask after connection.
Kies still does not sees properly the phone, and phone does not shows the window with options Kies,~media player, ~mass storage.....

I had exactly the same (infuriating) problem.
I fixed mine by uninstalling Kies, uninstalling the USB drivers then installing java (I know this shouldn't make a difference, but it seemed to).
I was using Windows 7 64 bit.
I found the Samsung_USB_drivers_for_mobile_phones.exe file & saved this to my desktop (before uninstalling).
I think Kies saves it to program files x86/samsung/kies/usb drivers/
Then after uninstall of everything, then installing java,
right click on the driver and run as an administrator.
When it asks where to install it, place it in the /program files/samsung/kies/usb drivers/ folder (not the x86 version, install it to the normal one).
Then find the Kies install file and right click that & install as an administrator to, but let Kies install this to the x86 program files location (default).
Then when it's completely installed (skip finding media, you can do that later), turn off the phone, then connect it to the USB cable.
Then turn the phone ON and let the drivers install as normal.
Just let it do it's thing and after a while, after all installations are complete, Kies will show your phone & will let you see all the folders, not just the contacts list & will show you the firmware version and everything.
Hope this helps.
I made sure I 'ran as administrator' on both install files.
Not sure which bit helped, but it worked for me (and I've tried everything, believe me)
*EDIT*
google "Why does Samsung Kies not detect my Samsung mobile phone" for the same info
**EDIT** x2
on looking in my /progam files x86/samsung/kis/usb drivers folder, it sems that Kies has reapplied the driver there & removed it from the 64 bit program files path. Ether way, one of the above steps fixed it, perhaps it's just that I ran everything ad an admin, who knows ?

Installation of java wouldn't make any difference, unless the installer was java based. The admin rights might have done the trick.
Sent from my GT-I5801 using XDA App

Actually, ignore my last post.
Kies now cannot see my Galaxy Apollo anymore, (even though every other program on my PC can !! including WMP12 !!)
I'm sick of this.
What's so hard about detecting a connected device ? !!
Sorry for the rant, but I'm getting really annoyed by this piece of software (Grrr !)

Yeah, I do whay you write, it's the same on my pc... now everything is .. not working
I think it's not only a Kies problem+USB drivers but also system on the phon has been changed thats why my phone is not properly working with kies.
Of course, still when I trying to connect my phone to pc I don't see on my phone screen options window that was before z4root/app2sd/link2sd - I mean Kies, media, storage
I see that there is a problem with a part of the Kies - DeviceManager is crashing after phone connecting..

Well now, the only way I can connect, is by (control panel) > uninstall programs > uninstall SAMSUNG USB drivers.
(while the phone is NOT connected).
Then launch Kies.
Then select the menu (tools > install driver)
Then wait while it installs the drivers (again !!)
After waiting for about a minute, I reconnect my GT-I5800 to my PC via the (not so universal) USB cable.
I then wait till all the (your device has been installed) messages stop.
Then I have normal Kies control of my Apollo.
But, if I disconnect it, then try to reconnect it, I get no joy.
It will sit at "connecting" forever.
The only way I can reconnect, is to rinse & repeat.
(I.E. uninstall the drivers & 'GOTO 10', which is really starting to boil my p!ss as I have no idea why this is happening).
Every single piece of poo software on my PC can see my phone, except Kies.
Does anyone have any ideas as it'd driving me mad !! :`(

try this
uninstall kies and all samsung drivers from ur pc
goto download mode (does not need root & it's safe)-(do not open odin)
a list of 3-5 drivers will get installed
then unplug the device, remove and re-insert the battery
install kies then connect ur phone by the usual way

I have the same problem with my phone. An other i5800 can connect successfully with my laptop, KIES and the same cable, but my phone doesn't.

It works...
what I've done....
Back to factory settings in the phone... so just great, the best corrective actions that I ever had :/
I want my HTC Uni back...
*edit*
Kies works 100% ok eaven now sees the update to froyo
so problem was changes that was made by one of the additional software on the phone
Thread can b closed

I also had this problem from long time. I found the reason was the Kies (both 1.5xx and 2.XX) versions are unable to use the default USB driver thats come along with Windows OS.
So the best solution is uninstall the USB driver from Windows device manager and after that install the USB driver from Kies. Then definitely your phone will be recoginized with Kies.
Note: After Uninstalling USB driver and before installing the USB driver from Kies sometimes windows itself tries to install the default USB driver so disable it when its promted.
Hope this helps....

vvviii said:
Nope, that doesn't work either
Kies updated to 2.0.0.11032_12...
On the phone USB Debug mode disabled, USB Options-> ~Ask after connection.
Kies still does not sees properly the phone, and phone does not shows the window with options Kies,~media player, ~mass storage.....
Click to expand...
Click to collapse
Install latest kies (clean install). Before connecting the phone to usb remove the SD card and start in kies. The phone would be detected and drivers would be installed. Disconnect, reinsert SD card and connect again. Problem will be solved. Worked for me.

Cannot Connect to PC AARGH!

Hi,
EDIT * I have found a solution in that I can connect via WI fi so that's pretty good but if anyone can help me with the USB issue, it would still be appreciated. It seems that the Wi Fi connection is more limited as I am unable to view things in explorer *
hoping to get some help using my USB to connect to my PC. I've installed Kies but when I try to connect to my PC it just keeps on trying to connect but never actually does it.
I have looked for guidance on this but keep coming across the instructions to go into 'about phone > USB settings' etc etc. However, I do not have a USB settings in about phone. In fact, there is nothing at all about USB in About Phone. I do have a 'USB Utilities' in Wireless and Networks but all that gives me the option to do is 'Connect Storage to PC'. I have a memory card in my phone.
When I do connect to the USB cable, with Kies open, when windows 'finds new hardware' it keeps saying a problem occurred during installation.
Please can anyone help me out? All I want to do is basically drag and drop some files from my PC to my phone. Thanks very much for your help.

Settings --> Applications -- Development --> USB debugging.

Thanks for that!
It got me a little further. I also unmounted then remounted the SD card. However, when I try to connect via kies I now get the message:
Reconnect the device in Samsung Kies (PC Studio) mode. Current connection mode not supported by Kies.
What am I doing wrong? Do I have to re click the USB settings on the phone before connecting to Kies now that it's installed the hardware on my PC?

Grimlocc said:
Thanks for that!
It got me a little further. I also unmounted then remounted the SD card. However, when I try to connect via kies I now get the message:
Reconnect the device in Samsung Kies (PC Studio) mode. Current connection mode not supported by Kies.
What am I doing wrong? Do I have to re click the USB settings on the phone before connecting to Kies now that it's installed the hardware on my PC?
Click to expand...
Click to collapse
Turn off USB-Debugging
Don't connect phone yet
Open Kies
Open the Tools menu -> Troubleshoot connection error
Go through the guide and let it reinstall the drivers.
Connect you phone, and let it connect

The default setting has the USB debugging tick greyed out. When I select it, it asks me if I want to allow debugging.
Do you mean that I shouldn't allow debugging and then connect (after reinstalling Kies) or should I allow it and connect? Sorry for my noobishness, Android is all completely new to me.

You should untick the USB-debugging - Then reinstall drivers NOT entire Kies

OK, it's unticked and I'm reinstalling the drivers via troubleshooting.
Do I need to unmount then remount the SD card before connecting my phone? Thanks for your help btw.

Shouldn't make a difference

Bah, I still have the same problem. It just says that there was a problem installing the hardware when I plugged in the phone.
After reinstalling the drivers, i shut down Kies then reopened it. I then plugged in the USB and then plugged the USB into my phone.
When I first installed Kies yesterday, Microsoft Active Sync kept on trying to activate and ask for a CD. It kept on holding up Kies. In the end I uninstalled Active Sync. Also, I still have Samsung PC Studio on my PC from when I had a Samsung a few years ago. It was one of those old slider phones, not a smart phone. Could that be part of the problem? I was hoping to keep it because it's proved to have the best media player I've ever had.
I just don't know what I'm doing wrong here.

Try without restarting Kies.
What part of the drivers aren't installed? (Check device manager)

In Device Manager, under Portable Devices there's something called Android MTP that has an exclamation mark next to it. It says it's not configured correctly and that 'No driver files are required or have been loaded for this device'. I'll reinstall the Kies drivers now.
Thanks for this help mljjlm
P.S. Now that I've unplugged the phone, the MTP thing isn't showing in the device manager list anymore.

Grimlocc said:
P.S. Now that I've unplugged the phone, the MTP thing isn't showing in the device manager list anymore.
Click to expand...
Click to collapse
Of course, it's a part of the phone, and it should not be plugged in because they would have to force a reboot when reinstalling drivers (which might sort your problem btw)

Reinstalled the Kies Drivers and then plugged in my phone but got the same problem. It says a problem occurred. Same device now has a problem in device manager. Maybe I should just uninstall everything and restart? Should I uninstall the old PC studio too?

Just try the reboot without uninstalling anything and then plug the phone in when your pc has booted

Argh! Still didn't work! I think there must be a problem with my PC, well, I'll try doing full uninstalls and reinstall it all. I have to go now as well so I'll have to try again tomorrow.
Thanks very much for your patience mljjlm. It has been greatly appreciated

Are you trying to just transfer files back and forth? If so... forget using Kies.
(I don't have a micro-USB cable with me currently, so this is all from memory)
Just remove the drivers from your device manager so it's like your machine has never seen your phone before. Then on your phone enable usb-debugging.
When you then plug in your phone, you should get a usb icon up top on your phone's display... pull the window-shade down and click on the USB connection button. You should get a fullscreen window on your phone that says something like USB Connection with the friendly android waiving.
Now your PC should see your phone as a standard USB mass storage device.

try plugging the usb cable in another usb port on your computer and than try again.

Grimlocc said:
All I want to do is basically drag and drop some files from my PC to my phone. Thanks very much for your help.
Click to expand...
Click to collapse
oinkylicious said:
Settings --> Applications -- Development --> USB debugging.
Click to expand...
Click to collapse
Grimlocc said:
when I try to connect via kies I now get the message:
Reconnect the device in Samsung Kies (PC Studio) mode. Current connection mode not supported by Kies.
What am I doing wrong?
Click to expand...
Click to collapse
You're using Kies, that's what you're doing wrong. You said in your very first post you wanted to be able to drag and drop some files from your PC to your phone, so use USB debugging (say yes when it asks you) and Windows Explorer.

If you are using a custom rom like Checkrom Revolution you will need to install the kies support from kitchen pro.
Also are you using the cable that came with your phone?
I have found a few microUSB cables that will allow charge and wont allow data transfer like the new ones for nokia devices and some blackberrys.

It worked! The USB debugging thing!
Thanks to everyone who helped me out. The forum said I was limited to 5 thanks per day so if you didn't get one of the thanks I apologise. Thanks very much!