Related
dont know if anybody's interested but thought I'd post this up anyways
we pretty much already knew this.
Please disregard!
kixcastillo77 said:
dont know if anybody's interested but thought I'd post this up anyways
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I like how they say you can switch back to SERO in Oct...GOOD LUCK WITH THAT!
It says you CAN NOT switch back
ncivic99 said:
It says you CAN NOT switch back
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Anyone on SWAC accounts is about to start being charged an extra $10 a month soon too... well those with smart phones anyway, not just "4G" phones
OP, where is this from? Thanks.
Im on a SWAC account and the SWAC people told me via email that i would be able to activate the Epic 4g you buy one at full retail price ($500). Now i just need to find a store to sell one to me off contract.
Well at least this answers my question regarding whether I can buy it at launch day as well via the new ERP. So good news for me. It may not be much of a discount but any discount is better then none.
I called Sprint yesterday and asked about the new upgrade policy and told the guy I got my Evo in August. I asked if I would still be eligible to upgrade to the 3d in august after the policy change. To my surprise he said yes. I knew that I wasn't supposed to after the policy changes so I asked him to make a note on my account that he said I would get the upgrade this year and the policy change will not affect me until my next upgrade is due. He did it ( at least he said he did). So since I have this noted on my account do you think Sprint will go against his word and say that I can't get my upgrade. I think they are going to just have to eat it and give me the phone at new contract price. I hope I am right. I would like to hear everyones opinion ( especially sprint employees) . If they do not honor this could I just cancel my contract and pay my $120 etf and sign a new contract to get it at the discounted price? Thanks.
Just call again and see if they can locate that note. Make sure they gibe you the interaction number. If the note is present then they have to honor it
Sent from my PC36100 using XDA App
He did it ( at least he said he did). So since I have this noted on my account do you think Sprint will go against his word and say that I can't get my upgrade.
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Click to collapse
Speaking from experience, I HIGHLY doubt he actually created the note. 99% of the time they will just tell you that to get you off the phone. For future things like this, ALWAYS get it in writing. Tell them to email it to you, and DONT hang up until you get the email. I bet you 20 bucks, that if you call back, and rep wont be able to find this note.
Besides it doesn't make one bit of difference what that guy writes in his notes. Just because he typed it in doesn't mean it HAS to happen. I actually think this post is kind of stupid but I guess there will be a lot of these. You sound like a teenager. You are either eligible or you aren't. They aren't going to change it the day before the phone comes out just to screw you over.
A good way to do that is via the live chat. After the session ends, you get a transcript of your typed conversation, which includes the time, date, and everything both you typed. I have a copy of my last chat with them I'm saving, just in case. But I also agree with zone23, I don't know if they'll actually do whatever they said they would, they might tell you to go pound sand.
l8agin said:
A good way to do that is via the live chat. After the session ends, you get a transcript of your typed conversation, which includes the time, date, and everything both you typed. I have a copy of my last chat with them I'm saving, just in case. But I also agree with zone23, I don't know if they'll actually do whatever they said they would, they might tell you to go pound sand.
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Actually the phrase is salt go pound salt you know because it would burn your pecker... i'm just saying thats the phrase.. you probably know that.
Ya I doubt any of those chats are going to be binding in any way. I mean the one you have saved for example who's to say you didn't alter it?
Glad everyone is excited about this phone I know I am.
zone23 said:
Actually the phrase is salt go pound salt you know because it would burn your pecker...
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Click to collapse
Believe you me, pounding sand hurts too.
zone23 said:
Actually the phrase is salt go pound salt you know because it would burn your pecker... i'm just saying thats the phrase.. you probably know that.
Ya I doubt any of those chats are going to be binding in any way. I mean the one you have saved for example who's to say you didn't alter it?
Glad everyone is excited about this phone I know I am.
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Click to collapse
Never heard of pounding salt, but both are accurate. http://www.phrases.org.uk/meanings/go-pound-sand.html
Did you clarify it was the current full discount and not the new half discount? I'm sure they'll let you upgrade in august at a $75 discount.
Sent via EVO
What is the policy change your talking about?
Sent from my PC36100 using Tapatalk
zone23 said:
Actually the phrase is salt go pound salt you know because it would burn your pecker... i'm just saying thats the phrase.. you probably know that.
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I have nothing to contribute to this post but this quote is funny as ****. Lmfao I'm still laughing.
Sent from my PC36100 using XDA Premium App
Sirchuk said:
Never heard of pounding salt, but both are accurate. http://www.phrases.org.uk/meanings/go-pound-sand.html
Did you clarify it was the current full discount and not the new half discount? I'm sure they'll let you upgrade in august at a $75 discount.
Sent via EVO
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Click to collapse
right, i'm thinking he's talking about the $100 subsidy and not the $200. for me, its not worth it to raise my plan $30 a month to save another $100 on the phone.
Sent from my PC36100 using XDA Premium App
There is no new upgrade policy other then if you are premier or not.
zone23 said:
Besides it doesn't make one bit of difference what that guy writes in his notes. Just because he typed it in doesn't mean it HAS to happen. I actually think this post is kind of stupid but I guess there will be a lot of these. You sound like a teenager. You are either eligible or you aren't. They aren't going to change it the day before the phone comes out just to screw you over.
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Hope, definitely not a teenager, I wish I still was. Im just somebody that doesn't care too much for being screwed over. I have given sprint my money on time every month for a year (in August) even though I use less than 500 minutes, 700 text, and 1Gb of data per month. I think with the money they make off me the least they can do is hold to their word and give me my upgrade.
Also as I had seen others mention he said that I would be eligible for the full $150 upgrade, not the $75 half upgrade.
I know that when I was working for [email protected] CS, if you noted something and told the customer they would get it, even if it was the wring thing to do. If they deny you if there is actually a note, ask to talk to a super visor, I can't even count how many times I've waived their upgrade due to similar situations like this.
Hopefully that was some useful input...
I have given sprint my money on time every month for a year (in August)
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So you have been a customer less than a year, and your complaining? Try being a customer for 8.5 years, and being told that means nothing...
zone23 said:
Besides it doesn't make one bit of difference what that guy writes in his notes. Just because he typed it in doesn't mean it HAS to happen. I actually think this post is kind of stupid but I guess there will be a lot of these. You sound like a teenager. You are either eligible or you aren't. They aren't going to change it the day before the phone comes out just to screw you over.
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Click to collapse
Actually, if it's notated it must be honored, period. If he notated he would get his upgrade in August, Sprint will honor it, unless it's some crazy off the wall impossible thing like "customer will get credit of 10,000 (where the comma should have been a period and it should have read 100.00)
Guys look Evo 3D unlocked $699 going to be sold at this website wtf; has GSM and cdma.
http://www.mobilecityonline.com/wireless/store/search.asp?keywords=evo 3d
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dirkyd3rk said:
Guys look Evo 3D unlocked $699 going to be sold at this website wtf; has GSM and cdma.
http://www.mobilecityonline.com/wireless/store/search.asp?keywords=evo 3d
Sent from my PC36100 using XDA Premium App
Click to expand...
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We're Sorry the HTC EVO 3D Smartphone Unlocked Import Has Been Discontinued From Our Catalog.
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Click to collapse
No more
10chars
DirtyShroomz said:
No more
10chars
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Yeah dude I just looked at it I swear when I posted it all the accessories and info was there wtf lol those fools move fast man.
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sitlet said:
So you have been a customer less than a year, and your complaining? Try being a customer for 8.5 years, and being told that means nothing...
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Oh yeah I definitely know what you mean. I had a situation alot like that with Directtv. Now I have dish network and will never look back. I would be pissed. If I were you I would try doing what I did and call before April 1st and have them note it if they say you can get the upgrade. Worse case scenario is you wont get it and you will just be in the same boat as if you didn't call. Good luck. Hope you can get it worked out.
O-k so I went to pay my bill today @ a REAL Sprint Store and asked one of the workers to explain this new SP Gold/Silver tier stuff. He looked up my acct. and saw I was due for an upgrade Jun 1 2011(mind you I jumped ship to Sprint launch day of EvO4G). So I asked him if that's gone bc of this new policy. He said, no, that I still will get my $150 off my next phone starting June 1st. He said that whoever already has an upgrade on their acct. whether that be $75 or $150 will still be honored for their upgrade. He said to change that would be unethical and would cause an uproar with customers. He then told me that once I use that upgrade, then I have to wait 16/22 months respectively, before I'm eligible for another upgrade.
Hopefully this clears up some things for people who have been freaking out over this.
Lol here we go again!
This saved me from looking thru anything for an answer thanks dude.
funny a lady from sprint that i have been talking to since my data troubles have started told me the only line on the contracts that would be affected would be the PRIMARY . all other upgrades stay and are safe . and that i would have lost it on April 1st
/shrug who is telling the truth .
i burnt my upgrade for my daughters shift in fact i was told i did the smart thing buy burning my upgrade ( im the primary ) or i would have lost it
It makes sense. Say you look @ your acct right now and it says I dunno...May 3rd you're entitled to $150 off your next phone. Imagine if that magically disappeared and a big F*** YOU was now on your acct in place. People would flip out!! The guy told me they just had started training specifically to answer these questions for SP customers. I guess we will see
vWvSTATICvWv said:
It makes sense. Say you look @ your acct right now and it says I dunno...May 3rd you're entitled to $150 off your next phone. Imagine if that magically disappeared and a big F*** YOU was now on your acct in place. People would flip out!! The guy told me they just had started training specifically to answer these questions for SP customers. I guess we will see
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Click to collapse
I can tell you that your upgrade will not be there April 1st.
Just giving you a realistic expectation.
vWvSTATICvWv said:
It makes sense. Say you look @ your acct right now and it says I dunno...May 3rd you're entitled to $150 off your next phone. Imagine if that magically disappeared and a big F*** YOU was now on your acct in place. People would flip out!! The guy told me they just had started training specifically to answer these questions for SP customers. I guess we will see
Click to expand...
Click to collapse
That's what the letters they mailed out weeks in advance were for.
Sent from my PC36100 using Tapatalk
I just emailed them. I guess I'll find out more about this tomorrow. If they say what this guy was telling me then you best believe I'm saving that email *evil grin* lol
Just text upgrade to 1311 and you should find out the date and what you qualify for.
vWvSTATICvWv said:
O-k so I went to pay my bill today @ a REAL Sprint Store and asked one of the workers to explain this new SP Gold/Silver tier stuff. He looked up my acct. and saw I was due for an upgrade Jun 1 2011(mind you I jumped ship to Sprint launch day of EvO4G). So I asked him if that's gone bc of this new policy. He said, no, that I still will get my $150 off my next phone starting June 1st. He said that whoever already has an upgrade on their acct. whether that be $75 or $150 will still be honored for their upgrade. He said to change that would be unethical and would cause an uproar with customers. He then told me that once I use that upgrade, then I have to wait 16/22 months respectively, before I'm eligible for another upgrade.
Hopefully this clears up some things for people who have been freaking out over this.
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Aren't sprint reps known for spewing BS? Don't u guys ever learn not to listen to sprint reps????
Yea hate to say it, but he lied to you (or he's just stupid). Either way, you arent getting your upgrade after april 1st.
But then again, if you really want to try, go back to that store, have that guy print out a sheet of paper, or write on paper, that says you WILL get your upgrade on that date, and have him SIGN IT. That way you will have SOME leverage come June. It may not work, but its worth a shot.
im0rtalz said:
Just text upgrade to 1311 and you should find out the date and what you qualify for.
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i just did that and no dates were given except i am available for the upgrades. does this mean i can wait until the 3d release?
They gave you 2-3 months notice they are taking it away. DUR DUR DUR.
well there is a loop hole. You can change your phone plan from the $69.99 to the next one up and keep that for the 3-6 months or whatever it is and you will be changed to gold. So basically, a couple months before you know you are due for your 1 year, switch your account and then reap the benefits of getting a new phone. Once you get that new phone, switch back to your original plan...eh...eh...
Anyone else think that will work?
shagav said:
well there is a loop hole. You can change your phone plan from the $69.99 to the next one up and keep that for the 3-6 months or whatever it is and you will be changed to gold. So basically, a couple months before you know you are due for your 1 year, switch your account and then reap the benefits of getting a new phone. Once you get that new phone, switch back to your original plan...eh...eh...
Anyone else think that will work?
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Yes, this will work. This is actually what a couple of Sprint customer service employees suggested I do. I've already upgraded my plan to the ED 3000. Now I just have to wait 90 days and hope I can get the phone through wirefly and downgrade to the 1500 at the same time (anyone know if I can do this). I know wirefly has something about not changing your plan for 6 months after getting the phone. If I can't do that, I'll probably just buy it through Sprint; wirefly's additional ETF scares me. Haha.
loop hole.. sounds interesting...
but i am sure sprint would have thought of that...
and they will say.. you have to have the plan active at the qualifing rate for a yr to count!
but.. you can try it.. and let us know...
Dan330 said:
loop hole.. sounds interesting...
but i am sure sprint would have thought of that...
and they will say.. you have to have the plan active at the qualifing rate for a yr to count!
but.. you can try it.. and let us know...
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Click to collapse
It only has to be active for 90 days, according to Sprint's website.
Dan330 said:
loop hole.. sounds interesting...
but i am sure sprint would have thought of that...
and they will say.. you have to have the plan active at the qualifing rate for a yr to count!
but.. you can try it.. and let us know...
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Click to collapse
Only 3 months, that's all.
shagav said:
well there is a loop hole. You can change your phone plan from the $69.99 to the next one up and keep that for the 3-6 months or whatever it is and you will be changed to gold. So basically, a couple months before you know you are due for your 1 year, switch your account and then reap the benefits of getting a new phone. Once you get that new phone, switch back to your original plan...eh...eh...
Anyone else think that will work?
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Click to collapse
IT will Work!
Here's the low down...
I called on the 21st asking if my upgrade will change once april comes by...the stupid lady said no....after much research i found out that my upgrade will be indeed gone....
I called again on the 23rd...and talk to another lady and she said that i will lose upgrade...I demanded that i was promised an upgrade therefore i should get it...then i got transferred to a lead specialist...She wasn't very nice i was arguing on the phone that its unethical for youn guys to promise me something and turn arround and say sorry you can't have this...
She said she would issue a corrective action to her employee that told me i can keep my upgrade...I told her thats only benifiting Sprint becuase a corrective doesn't help me get my upgrade...
I got transfered to account services...explained the whole thing again. and then i got transferred to this supervisor guy...
He asked where i worked, i said target...he said ok. if we put you on the 89.99 plan and take twenty % off you'll only be paying 3 dollars more than you would be now, and come july 1st (the day i was supposed to get my upgrade) I can get my EVO 3D and than downgrade to the 69.99 plan and still keep my 20% off...So yes it will work
Cliff notes: yes you can switch to 89.99 plan and wait 3 months then you can get your phone and go back to 69.99.
BUT YOU HAVE TO DO THIS BEFORE APRIL 1st. Act fast...there's less than 3 days left for this deal...
Yeah this suck I got my wife and epic today to waste the upgrade and depends on EVO getting official gingerbread or no I will buy gull price the EVO 3D or get the ipad 2
Sent from my PC36100 using Tapatalk
So, whoever it was on this site claiming to work for Sprint is likely full of it.
He assured people over and over that if your upgrade was before April 1st that you would NOT lose it.
I had an upgrade in March (save 150$). I lost it. All I have now is save 75$ or save 150$ in 273 more days.
Now that T-Mobile is going away, Sprint will likely do more stuff like this.
I bought my evo last year the day it was releqsed (i think june 4th)on contract and it shows Im eligible for the full $150
Sent from my Xoom using Tapatalk
i was eligible for an 150$ upgrade in feb, now it shows 75$ and and 150$ in january...i am confused and hope that this asking for a reset thing will work...if not i may leave for T-Mobile when it gets the HTC Pyramid..same as Evo3D just no 3D...
Don't worry buddy all these wireless providers are starting to do shady sh!t like that its pretty sad. When I start my own wireless company called "diggler mobile" ill let you switch your numbers over; My slogan will be "come to the darkside, we have LTE"
On topic though, why would you listen to someone over a forum(not bashing dirtyshroomz ^_^) but wouldn't it have been smarter to call care, or chat with a Rep in store?; people sometimes carry different info man so you really can't point the finger at anyone.
Sent from my PC36100 using XDA Premium App
People new this was coming so why are they *****ing?
from my phone duh
CheesyNutz said:
People new this was coming so why are they *****ing?
from my phone duh
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I got some bad information from someone in a forum. It is obviously a lesson learned. Dirtyshrooms claimed to be a rep and I believed him.. so what. I won't make that mistake again.
So, why are you *****ing about me *****ing anyway?
I was looking at the HTC 3d, but definitely not now. It may be all the better since HTC is locking that crap down anyway =\
T-Mobile is soon to be AT&T so I highly doubt there will be anything there for me... although I am checking into it right now.
lost mine too, I only 120 days out from my contract being done anyways. I bought evo full price and plan to do so with the nexus s, and sell my evo for +150 plus should be like upgrade price anyways.
On a side note I remember reading that android would lower the prices of phones since OEM's would not have to hire software engineers to make their own or license from MS. So when is that going to happen
This statement is no intention of *****ing or trolling
Batman58 said:
Why are you *****ing about me *****ing.
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Click to collapse
asking question =/= *****ing
BrianDigital said:
lost mine too, I only 120 days out from my contract being done anyways. I bought evo full price and plan to do so with the nexus s, and sell my evo for +150 plus should be like upgrade price anyways.
On a side note I remember reading that android would lower the prices of phones since OEM's would not have to hire software engineers to make their own or license from MS. So when is that going to happen
This statement is no intention of *****ing or trolling
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Click to collapse
I was strongly considering the Nexus S myself. I can't pay full price right now tho. I might be able to by the summer.. but the Nexus S will be even more older news than it is now =9
cnstarz said:
asking question =/= *****ing
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Seriously guys, if you aren't talking about anything, GTFO
Nobody cares if you agree or not.
Batman58 said:
Seriously guys, if you aren't talking about anything, GTFO
Nobody cares if you agree or not.
Click to expand...
Click to collapse
for instance, your post.
Are you done now? Good
What is this reset I read about? Are people just calling and asking for a reset or is there some kind of deal involved?
CheesyNutz said:
People new this was coming so why are they *****ing?
from my phone duh
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Click to collapse
Because it's a bull****, underhanded, bait and switch move. Yeah Sprint is within their contractual "right" to rescind the incentive they offered so many thousands of people, but it's dirty pool man. In retrospect I do believe this was a calculated move to maximize new subscriptions with the EVO then turn around and sell more EVOs before the next big **** comes out.
A csr said to me "but sir, none of our competitors offer yearly upgrades".. Ma'am, none of your competitors offered yearly upgrades WHEN YOU OFFERED IT TO ME IN 2009!!
They have absolutely sent the message to this consumer "We know we're the best deal in town, if you want to go to Big Red or Hell (at&t) please BE OUR GUEST!, and fvck off while you're at it"
Of course I'm not leaving Sprint. IMO they have the best phone (just one, the evo, but I only need one phone) and I admit all this apparent collusion between Sprint and Google is very exciting.
In summary: Sprint, imo you're the best wireless service provide but why you gotta go **** blocking us loyal customers right before the hottest ***** in history hits the street??
That hurts my feelings, and I feel some serious e-blue-balls coming in a few months..
Ultimately I'll probably end up selling plasma (kidding) so I can buy the 3D at full price, but dammit you can't make me be happy about it!!
Batman58 said:
So, whoever it was on this site claiming to work for Sprint is likely full of it.
He assured people over and over that if your upgrade was before April 1st that you would NOT lose it.
I had an upgrade in March (save 150$). I lost it. All I have now is save 75$ or save 150$ in 273 more days.
Now that T-Mobile is going away, Sprint will likely do more stuff like this.
Click to expand...
Click to collapse
Enjoy your Egyptian phone. Take care now, bye-bye then...
Sent from my PC36100 using Tapatalk
Just called, FIRST I would like to apologize if dirtyshroomz see's this. I am still eligible for an upgrade so I jumped the gun ALSO to let everyone know, for some reason my line that has $75 dollars off in September is going to be a full upgrade JULY of next year, so its no a full 12 months thought that was pretty cool!
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Blitzpwnage said:
I was told multiple times here by shroomz that I would keep my upgrade....and its not there. Nice company hahaha. Guess I'll just call.
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Yeah that would be the "smarter" thing to do.....lol
I had a webchat with a sprint csr last week, and he said I had a full upgrade eligibility as of 7/1/11. I got my phone on 7/30/10.
On April 1st, i texted upgrade to '1311" and it said the same thing...$150 upgrade on 7/1/11.
Well I just logged onto the Sprint website and now they are saying 5/1/12. I guess no EVO 3D for me. Sprint's ETF are pretty small, so I imagine I'll just break contract and go somewhere else this summer.
Rule of thumb: Don't take the word of a guy who calls himself "DirtyShroomz" as gospel.
Batman58 said:
Dirtyshrooms claimed to be a rep and I believed him.. so what. I won't make that mistake again.
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DirtyShroomz does work for Sprint, he's been around for a long time on these forums and he's helped a lot of people out.
Instead of your wild claims about how Dirty ruined your life, why don't you either:
a) PM him and work it out, or
b) at the very least, post a link or at least quote the "bad" information he gave you.
Starting a thread to specifically bash another user (especially one who goes out of his way to use his unique position and experience to help others, OFF the clock for free).... well that's just a low blow, man.
I'm not saying he didn't give you bad info, but I am saying you need to either post the specifics or keep your mouth shut.
dezel29 said:
i was eligible for an 150$ upgrade in feb, now it shows 75$ and and 150$ in january...i am confused and hope that this asking for a reset thing will work...if not i may leave for T-Mobile when it gets the HTC Pyramid..same as Evo3D just no 3D...
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How is T-mobile an improvement?
At least Sprint offers a way to get yearly upgrades...
matt2053 said:
DirtyShroomz does work for Sprint, he's been around for a long time on these forums and he's helped a lot of people out.
Instead of your wild claims about how Dirty ruined your life, why don't you either:
a) PM him and work it out, or
b) at the very least, post a link or at least quote the "bad" information he gave you.
Starting a thread to specifically bash another user (especially one who goes out of his way to use his unique position and experience to help others, OFF the clock for free).... well that's just a low blow, man.
I'm not saying he didn't give you bad info, but I am saying you need to either post the specifics or keep your mouth shut.
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Complete and utterly agree.
For those of you preparing to make the jump from the HEROCs that have served us well, the dev community has claimed a victory today!
"There has been overwhelmingly customer feedback that people want access to open bootloaders on HTC phones. I want you to know that we've listened. Today, I'm confirming we will no longer be locking the bootloaders on our devices. Thanks for your passion, support and patience," Peter Chou, CEO of HTC
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http://www.facebook.com/HTC/posts/10150307320018084
From Engadget
The homebrew community may mourn HTC's Thunderbolt, Incredible S, Sensation and EVO 3D, but the company's controversial policy of locking bootloaders is no more. Following a tease yesterday, HTC CEO Peter Chou has decreed from on high -- namely, HTC's Facebook page -- that future devices will be open.
We're holding out hope that this policy will also be retroactive, but this is very welcome news regardless. Ball's in your court, Motorola.
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http://www.engadget.com/2011/05/26/htc-officially-dissolves-locked-bootlader-policy/
Hopefully they include the EVO 3D, and not start with all devices released after..
Sent from my Android using Tapatalk
It's comforting to know that corporations are capable of listening to the needs of their customers at this level
kyouko said:
Hopefully they include the EVO 3D
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They did!!!
Holy **** thats amazing! I will never buy a different manufacturer. That was fast, and impressive. You got a link on that evo 3d confirmed?
I got an email back from Peter Chuo, unlocked 3D, I'll upload it later. I wonder how they'll do it? Release the key, our OTA, that is the question...
Here's the email
"Reduce the potential quality problem that might occur when users upgrade their phone"..... what a crock. I appreciate that they unlocked them but wheres the honesty? They didn't want home brew devs dipping into their sauce anymore. Same reason they won't release drivers. Makes me wonder if the 3d drivers will be opened or not, if so then we'll be in the same situation with s0bes kernel now. The whole reason I want that phone is the 3d cam duh. Guess we'll see right?
®patience is a virtue©
they will probably alwasy have proprietary drivers because sense is there baby and will never be open source.
without sense htc would be the same as everyone else.
il Duce said:
Here's the email
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I just replied to him asking about the encrypted kernel and recovery, and whether those too would be unlocked. I assume so, but I am curious. I guess technically it won't matter because if the bootloader is s-off we can do whatever we want anyway
this puts the 3d right back at the top of my list.. come september when my rebate is due, boom more htc goodness.. this is why i have stuck by them for my past 4 phones..
pstevep said:
this puts the 3d right back at the top of my list.. come september when my rebate is due, boom more htc goodness.. this is why i have stuck by them for my past 4 phones..
Click to expand...
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If you're interested in trying to get an early upgrade, check out a thread in the EVO 3D General forums titled "Absolutely fantastic customer service from Sprint". It seems Sprint is offering a one time manual override of your upgrade date. I've been sitting on an upgrade for 6 months so I can't personally confirm, but the 25+ replies to the thread all confirm the op's results.
Sent from my HERO200 using XDA Premium App
The Fer-Shiz-Nizzle said:
If you're interested in trying to get an early upgrade, check out a thread in the EVO 3D General forums titled "Absolutely fantastic customer service from Sprint". It seems Sprint is offering a one time manual override of your upgrade date. I've been sitting on an upgrade for 6 months so I can't personally confirm, but the 25+ replies to the thread all confirm the op's results.
Sent from my HERO200 using XDA Premium App
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I can confirm the above.
I initially called Sprint because I wanted to prepare for the release of the EVO 3D. I did not want to pay anything more than New Customer Pricing. I was prepared to cancel the contracts of each of the two lines on my account. The Contracts for the account expire in Oct 2011, so the ETF for each line would be $50. The beautiful part is at a certain point before the contract expires, the ETF flat lines at $50 and you have bargaining power if you can accept the fee.
I called Sprint and advised what I was trying to do. I told them that I wanted new customer pricing and I was willing to cancel my account and go elsewhere if I needed to. I really didn't want to leave Sprint, but you got to play hardball. I was transferred to the Retention department to handle my case after I mentioned the Hot Button word "Cancel", but I wasn't actually ready to cancel, just asking questions. I guess they don't mess around when you say this. After the rep clairified what it was that I was trying to do and after clairifying that I was doing this for a phone that was comming soon, she flagged my account for new customer picing which to my surprise, is virtually the same pricing someone within the upgrade period is given. I was not aware Sprint was doing this as it hadn't always been this way. The rep advised that it would take a few days to take effect. I asked her to ensure it was set for both lines. The rep advised that she would send the request to her supervisor and that I should receive a confirmation email within a few days. I asked the rep "If it's approved, does this mean that I can go anywhere (ex: Best Buy, Radio Shack, Sprint Store, etc.)?". The rep replied "It's not a matter of IF, it WILL be approved, and yes you can go anywhere just like a new Customer.". I excitedly thanked the rep and advised her that I love Sprint and would be happy to be a customer for life with such a high level of Customer service.
A few days had passed and I hadnt recieved an email with confirmation. I was a little disappointed, but not surprised as these things happen. I called in again and asked the first rep to verify that both phones qualified for Upgrade/New Customer pricing. The rep confirmed that it was all set. I felt a little hesitant, I wanted to be sure. Nothing worse than waiting till launch day to be dissapointed. I ran across an article on Engadget that showed Best Buy started doing upgrade checks on their Best Buy Mobile site. I dont know if this is new or something that's been possible for awhile. I felt that checking upgrade eligibility via a 3rd Party on not through Sprint directly was the best way to Validate. I went to http://www.bestbuymobile.com/upgradechecker, typed in my details and voila, I'm good to go and ready to fly on launch day. Now, to figure out when EXACTLY that will be.
i dont understand why everyone still hates on sprint customer service yall have no idea how good they are compared to tmobile trust me i know it was the worst experience ever when i tried to cancel my contract with them they just did not care at all even though i had service with them for 4 years and had a mytouch with them for a year with unlimited everything. so i switch to sprint and it was life changeing i actually had 3g at my house lol.
sorry for starting to ramble but yall have no idea how much i despise tmo.
I'm going to attempt this rebate reset tomorrow potentially.. will post results..i have always had good fortune with Sprint anyway so hopefully it will pay off here..
sent from my... wait.. what..
Yeah, I know what you mean.. I had an issue with them in 05 with a hurricane that hit my area. There was no tmo cel service here for over a month and they refused to credit me. So did the supervisors. I straight out said, just cancel me. It was because principle more than anything.
Been w sprint ever since.
Its best this way
killabee44 said:
Yeah, I know what you mean.. I had an issue with them in 05 with a hurricane that hit my area. There was no tmo cel service here for over a month and they refused to credit me. So did the supervisors. I straight out said, just cancel me. It was because principle more than anything.
Been w sprint ever since.
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I was also in the '05 hurricane area and Sprint gave me a free month.
The Fer-Shiz-Nizzle said:
If you're interested in trying to get an early upgrade, check out a thread in the EVO 3D General forums titled "Absolutely fantastic customer service from Sprint". It seems Sprint is offering a one time manual override of your upgrade date. I've been sitting on an upgrade for 6 months so I can't personally confirm, but the 25+ replies to the thread all confirm the op's results.
Sent from my HERO200 using XDA Premium App
Click to expand...
Click to collapse
so totally called that number, and they reset 2 of the lines on my account to june 1st.. my other line just upgraded in february, so they couldnt on it.. but moved the other 2 from september until june 1st.. so i am rather pleased.. everyone should give it a go..
pstevep said:
so totally called that number, and they reset 2 of the lines on my account to june 1st.. my other line just upgraded in february, so they couldnt on it.. but moved the other 2 from september until june 1st.. so i am rather pleased.. everyone should give it a go..
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Does that work for ONLY pre-ordering the Evo 3D?