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Hi All,
Wonder if this is common or should I return the unit now. Had my Dopod 838 Pro for a week now. Great phone/PDA but since new, it does not always recognise a Micro SD card at first insertion. Tried 1x512 Sandisk and 2x1gb Ultra II cards with same issue. Phone has latest ROM from factory, 1.03.707.4. The insertion seems "clunky" too, that is, it doesn't go in smoothly like regular SD and Mini SD devices I have got.
What I have noticed is that if I only insert just enough to lock the card in it seems okay, but if I push it firmly home, it is more likely to remain unrecognised.
In every case, once recognised, it runs, saves, reads from the card flawlessly so it does seem like this is a hardware issue. But if all the Hermes phones are similar, it may be just one of those characteristics of the phone and nothing too much to worry about. Just like to know so I can relax or act as the case may be.
Thanks for any feedback guys...
John
Yes, I have found a similar issue. If I remove and re-insert the card a few times it eventually gets noticed.
It's the only glitch I have had on the device after 3 flawless months
MarkD said:
Yes, I have found a similar issue. If I remove and re-insert the card a few times it eventually gets noticed.
It's the only glitch I have had on the device after 3 flawless months
Click to expand...
Click to collapse
Quite a few seem to take a few goes before recognised but usually seem to work fine once recognised.
Might be a bit concerned about jpfe8851's clunky slot and if it seems to go past the normal stopping point - Have not seen reports about this and mine does not do this.
Mike
I've noticed that it works everytime for me if I insert the card with the device turned off.
Martin
If you use your camera application to save the pictures on a memorycard, try to run the camera after inserting the card if it doesn't detect it. The camera app. then informs you that there's a new memcard inserted and do you wanna use it to save the files on.
Not so much of an hasle, considering how often you really remove/insert memory cards and the hermes has the camera button just opposite to card slot. And the application doesn't stay on the process list if you close it from the X (cross on upper right corner). The OK button doesn't completely close the application.
Inc said:
I've noticed that it works everytime for me if I insert the card with the device turned off.
Martin
Click to expand...
Click to collapse
Same with me I turn it off to remove and then turn it off to insert and it will pick up the card
y2whisper said:
Same with me I turn it off to remove and then turn it off to insert and it will pick up the card
Click to expand...
Click to collapse
This sounds like good practice and I'm sure for most folks this works. I think though there some people that struggle to get Hermes to recognise the card even when inserting it when off. Generally it does recognise it in the end but there could be a few reasons for these issues (formatting, fragmentation, poor physical contact and so on).
I think your advice is good though and should become routine whenever the card is removed/inserted.
Mike
I've used a 1GB PQI, a 2GB normal Sandisk, and a 2GB Sandisk Ultra, and all have worked fine. Except one of the 2GB doesn't like my card reader
i found formatting the card help. Originally it would only be detected if the phone was turned off.
Unfortunately I didn't have a card reader, so used an adapter to format it in my digital camera and have no idea how it formatted it. But it now works everytime without fail!
Thanks Guys...
Sounds like this is fairly common. I've found even since I posted the original question, that provided I just push the card until it clicks, it starts up every time. With my old Axim x50v and Atom, I had to really push the SD cards as far as possible to engage the lock whereas the Dopod clicks just after the edge of the card is past flush. Gently does it seems the rule.
Mike, I appreciate your concern but the clunkiness I think is more related to the card design, having the bumps along one side, than the slot. Also, these things are all rated as hot swappable, so we should all not have to turn off just to change a card. I don't change cards that often, but when I travel, I swap cards a bit as I take a couple cards with music on to listen to while flying.
For all with the issue, I suggest you do as I said in the first paragraph as that seems to be the clue, just press the card until you feel it engage the lock and see what happens.
Thanks all for your feedback. I'll carry on without a visit to service as the phone is terrific and the keyboard (my reason to replace the Atom) is superb.
Best regards,
John
*Solution*
I've also had the same problem, but I think I've figured it out and it's a hardware issue.
If you don't pay attention to how you put the card in, it will go in "crooked". The problem is that the little notch on the side of the microSD won't activate the switch inside the phone that tells it that "the card is in".
The solution is to watch very closely how the card goes in. If you make sure that the side of the microSD card with the notch, goes in straight and flush with the side of the slot, it will recognize it every time.
i've done all the suggestions given on this topic but i still can't get my JasJam, which is about 13hours old, to recognice my microSD card. I've tried a 512mb and a 1gb and no luck... i'm leaving tomorrow and i'm worried if the service center will want to repair it rather than exchange it.
hi fone_fanatic,
if its a fault with the jasjam, you will receive a replacement if its under 30 days old. but the replacement procedure sucks.
Are you in Australia and a Telstra customer? If so, telstra calls imate support to obtain a service reference number, then they will send your pda to mobile phone solutions (MPS) in QLD, they will inspect it and then return a new jasjam to your retail outlet. once the retail outlet receives it they will give you a call to come and collect it.
the warranty is Imate, not telstra, so once it leaves their stores, imate are the ones who do the replacement through Mobile Phone Solutions.
Turn around time, 1 week for my replacement to be couriered to QLD from Melbourne, 5 days turn around time from MPS, 4 days for the new replacement to be couriered back to melbourne, 1 day for me to pick it up. so around 3 weeks.
Now, MPS is closed from Dec 22 to Jan 3 and they are out of JASJAMS, they are awaiting more from imate for warranty replacements (my friend is wating for his replacement) so turn around time could be longer.
life sucks sometimes......
Thanks for that info Jasjamming. I'm in saudi arabia visiting family and friends for the holidays, and the process you just described soounds very similar to the one that was described to me today. BUT... turns out the device is fine, the cards i tried were both Nokia MicroSD cards that came with nokia phones and for some reason the jasjam won't read them. So i bought a 1gig Sandisk and it works fine!
Im having the same issue with my Hermes and a Sandisk 2gb card. It worked fine for a few weeks, but now wont detect at all. Interestingly the screen comes on when the card is inserted or removed - I'll test the card in a reader to see what shows...
A soft reset always seems to work for me
aprmike said:
Im having the same issue with my Hermes and a Sandisk 2gb card. It worked fine for a few weeks, but now wont detect at all. Interestingly the screen comes on when the card is inserted or removed - I'll test the card in a reader to see what shows...
Click to expand...
Click to collapse
There's a thread here http://forum.xda-developers.com/showthread.php?t=294324 which gives some fixes to this problem. The thread is a bit long so it may be best to read from the end backwards.
Also, I believe this problem has been taken care of in the cooked WM6 roms. My SD card hasn't disappeared since upgrading to WM6, but did all the time when with Vodafones UK rom.
broken microSD card?
I have a Sandisk 2GB microSD card, that after a few days stopped working. Whenever I insert it, the device hangs completely. It doesn't matter whether I had turned off the device before inserting. The device stays unresponsive when I eject the card again, I always have to do a soft reset to bring the device back to live. I tried to insert the card carefully (as someone here mentioned the issue with the little notch), but it doesn't make any difference. The card is never recognized, not even after a soft reset. This is obviously very frustrating, as I had just installed a couple of useful apps on the card.
Do I need a new card or is there anything else I could try? ( I do not have a card reader....)
ROM: 1.23.78.3
ROM date: 08/01/06
Radio: 1.06.00.00
it must be the sandisk 2GB microSD cards as i have one to worked great for a week, then stopped working....i formated using the pc and now it is recognized as a 1 GB card, in both phone and pc..
QuachMD said:
I've also had the same problem, but I think I've figured it out and it's a hardware issue.
If you don't pay attention to how you put the card in, it will go in "crooked". The problem is that the little notch on the side of the microSD won't activate the switch inside the phone that tells it that "the card is in".
The solution is to watch very closely how the card goes in. If you make sure that the side of the microSD card with the notch, goes in straight and flush with the side of the slot, it will recognize it every time.
Click to expand...
Click to collapse
Quoted for truth.
I made the mistake of popping the memory card out while it was turned on. I figured it wouldn't be a huge deal and I could reboot the phone after putting it back in. Well needless to say I was wrong. It's pretty much a factory reset phone now and doesn't recognize the sd card.
It even says the total storage available is 15.73 MB. I just did a factory reset from the about menu and the same thing. Not sure what to make of this, but will report back if I can get it going again.
ryotgz said:
I made the mistake of popping the memory card out while it was turned on. I figured it wouldn't be a huge deal and I could reboot the phone after putting it back in. Well needless to say I was wrong. It's pretty much a factory reset phone now and doesn't recognize the sd card.
It even says the total storage available is 15.73 MB. I just did a factory reset from the about menu and the same thing. Not sure what to make of this, but will report back if I can get it going again.
Click to expand...
Click to collapse
Might try the "Volume down" key;camera and power button at same time..... this might be a more dramatic "Hard reset" Keep us informed....
pigue said:
Might try the "Volume down" key;camera and power button at same time..... this might be a more dramatic "Hard reset" Keep us informed....
Click to expand...
Click to collapse
I saw that in the quick start guide right before you posted it. I tried it with the memory card inserted and no luck. I tried it without the memory and it worked. Then I had to do it again after inserting the memory card and I'm back to 22.15GB. Selecting "reset phone" from the about menu did not work with the memory in OR out. So yes, that method must be a little more "dramatic".
Moral of the story: Do like the instructions say, Do NOT remove the memory card while it's turned on or turn it on without it in the phone. I guess there's always one person who has to figure this out for everyone else
I still think it's weird it reported 15.73MB of total storage...
Thanks for the lesson!
Glad I could take one for the team. Now to get everything reinstalled and setup
ryotgz said:
I saw that in the quick start guide right before you posted it. I tried it with the memory card inserted and no luck. I tried it without the memory and it worked. Then I had to do it again after inserting the memory card and I'm back to 22.15GB. Selecting "reset phone" from the about menu did not work with the memory in OR out. So yes, that method must be a little more "dramatic".
Moral of the story: Do like the instructions say, Do NOT remove the memory card while it's turned on or turn it on without it in the phone. I guess there's always one person who has to figure this out for everyone else
I still think it's weird it reported 15.73MB of total storage...
Click to expand...
Click to collapse
So is that key combination (volume down key, camera and power button) a hard reset?
Just want to know so I can add it to the wiki
the_scotsman said:
So is that key combination (volume down key, camera and power button) a hard reset?
Just want to know so I can add it to the wiki
Click to expand...
Click to collapse
Yes, that's correct.
Well I did a soft reset with the sd still in and never removed. Back to 15.73 MB total storage and no settings or apps saved. This appears to be why AT&T says not to use an SD card yet...
I too suffered total memory loss by powering down the phone. only hard reset worked.
Also, when I followed the quick setup guide first time I got " (Download Screen!) Don't turn off may take up to 10 minutes."
I let it run for 30 before finding more specific directions on AT&T forums.
http://www.wireless.att.com/support/tutorials.do?tutorialsCategory=Getting+Started&tutorialId=877530&deviceId=12630
thanks for advice and link
Not only is my 16GB not cooperating with the phone/OS, it is not detected by the PC, can't even reformat it. Any suggestions on force detection/formating? Other wise I have to hope for a update to allow my memory to work. The phone is still able to reformat the flash, gives me around 22.8GB available storage. But if it shuts down it deletes everything, goes to about 15GB available storage.
*Also, Netflix, Youtube, Zune all had errors after first hard reset with the memory inserted. Would't play video.
Apparently the same issue here learning the hard way as well. Ordered a Transcend 8gb microSDHC class 6 card from Amazon (excellent reviews) to have in time for the Windows Phone 7 launch.
Purchased my Samsung Focus yesterday at 9am sharp when they opened the doors, installed the card in the phone before we did the first power up to ensure I wouldn't have to set up things twice (doing a reset or hard reset), not reading the instructions we went on to setup everything including my live account, Facebook, e-mail accounts (exchange, gmail), and downloading apps from the marketplace. Only at lunch 4 hours late I discover under settings, about phone I only have 7.46gb of storage space (meaning the card wasn't setup).
Read the manual at this point and did the full hard reset (volume -, camera, power button) which prompted me to hit the windows key twice to perform hard format / reset. Phone booted with the welcome screen and all the prompts again, went to check under settings, about phone and saw to my relief 14.46gb of storage space meanings all was well. Started reloading everything, set up everything, installed a ton of apps and got everything pretty good. Figured with battery low I would turn the thing off and do a full charge overnight (bad idea).
The simple power down (goodbye! screen) seemed innocent at the time until i decided to boot my phone back up only to have nothing and all my apps missing. Checked settings and about phone only to find 15.36mb of storage or something like that! Ended up doing a reset under the settings followed by a hard format / reset again to bring myself back to a factory welcome screen and 14.46gb of storage under settings about phone.
Since settings back up I'm afraid to power down until we find out the issue behind this. I don't think it's due to "incompatible" microSDHC cards as they are all the same things (class variances) and this card was bought brand new packaged from Amazon (with excellent reviews might I add) so that rules out the Chinese knock off eBay microSD card.
Hopefully we'll see an OTA fix for this or something, my friend "says" he doesn't have any issues with his Sandisk 32gb class 2 microSDHC that he bought at the ATT store with the phone. He "says" he's powered it down multiple times without losing anything or any other weird oddities though I'm not sure he initialized the card before he powered it up and down.
TheMarkness said:
Hopefully we'll see an OTA fix for this or something, my friend "says" he doesn't have any issues with his Sandisk 32gb class 2 microSDHC that he bought at the ATT store with the phone. He "says" he's powered it down multiple times without losing anything or any other weird oddities though I'm not sure he initialized the card before he powered it up and down.
Click to expand...
Click to collapse
I've tried three different cards and all of them give me the same result. After a reset I lose everything and have to hard reset again.
ryotgz said:
I've tried three different cards and all of them give me the same result. After a reset I lose everything and have to hard reset again.
Click to expand...
Click to collapse
All different brands as well? I can strike this Transcend, his is a Sandisk. I'm going to have him power it down with the power button and turn it back on after work today to see if his loses everything. I really hope there is some fix in the works that doesn't require you to shutdown or change something resulting in setting everything back up yet again lol.
TheMarkness said:
All different brands as well? I can strike this Transcend, his is a Sandisk. I'm going to have him power it down with the power button and turn it back on after work today to see if his loses everything. I really hope there is some fix in the works that doesn't require you to shutdown or change something resulting in setting everything back up yet again lol.
Click to expand...
Click to collapse
Two of them are A-data and the other is a kingston.
ryotgz said:
Two of them are A-data and the other is a kingston.
Click to expand...
Click to collapse
Well just had my friend call me back after getting ATT to add back his messaging plan (the turned off his text messaging, explains why he wasn't replying to texts lol). After making the changes on his account he had to turn the phone off and back on, no issues came right back up with all his goodies, reading about 40gb of storage (he bought a 32gb class 2 SanDisk right there at the ATT store).
So apparently these things are very very picky with cards? idk.
AT&T rep had me walk through the setup at the store when I bought it. I didn't have the microsd card with me so I installed it when I got home (Kingston 16 GB Class 4). After powering on the phone it didn't see the card. I completed a reset in the Settings and About. After the it worked. I never completed a full hard reset (volume -, camera, power button). I have turned it off and on several times. Wonder if that is anything?? Just need to complete the reset and not the full reset. Also mine was brand new too.
TheMarkness said:
All different brands as well? I can strike this Transcend, his is a Sandisk. I'm going to have him power it down with the power button and turn it back on after work today to see if his loses everything. I really hope there is some fix in the works that doesn't require you to shutdown or change something resulting in setting everything back up yet again lol.
Click to expand...
Click to collapse
I'm sure we will all lose everything in conjunction with the fix, whatever it is. Small price to pay to have our phones working 100% as we want them.
Well my friends Focus with the Sandisk 32Gb class 2 card he got from the ATT store just went blank. He said he phone locked up on him, upon restart he said everything was gone (all 25gb of synced music!).
So honestly I say listen to Microsoft and go no SD card until there is a fix/patch along with a compatible card list.
Update: friend powered off the phone and reseated his micro sd card and it seems all is well now though his contacts are missing information like its not updating or populating right. His phone did show "15mb" under storage when it was blanked like everyone else.
Update 2: looks like it unlinked all his contacts from Google and Facebook, strange strange. Not worth the storage space to me if its hit or miss right now, works one minute then boom your reseating your sd card and fiddling.
So now my DVP has learned a new trick. I was driving home and noticed the power was off. Could've sworn it had plenty of battery, so I went to power it on.
Now it just sits there and power cycles...all the time. Tried yanking the battery, replacing it, and charging it plugged into the wall...still sits and power cycles.
Between this and the whole SD debacle, I'm getting pretty pissed off at this phone.
Have you replaced the SD Card? Could the power button be sticking?
Yes - the SD card was replaced. Several times actually, and all replacements worked fine (reset + card swap, then power on) for a week...then this suddenly started occurring.
Someone at the MS store blamed it on that, which I guess is okay, but seriously - if that is the case, then Dell needs to put a legitimate "this will void your warranty" sticker on there rather than some black bar that *supposedly* shows "void" once you peel it off, even though nobody in the store could actually read what the hell it said.
I have had something like that happen with my phone as well. I have not replaced the MicroSD card but maybe 4 or 5 times this last week the phone has seemingly been off or off in space when I try and turn it on from "sleep". All the times this has happened I had to pull the battery. Once it did the same thing again right away but most of the time it goes back to normal.
I thought it was one of the apps that might be causing some issues so I have removed it and will see if this stops.
gshocker said:
I have had something like that happen with my phone as well. I have not replaced the MicroSD card but maybe 4 or 5 times this last week the phone has seemingly been off or off in space when I try and turn it on from "sleep". All the times this has happened I had to pull the battery. Once it did the same thing again right away but most of the time it goes back to normal.
I thought it was one of the apps that might be causing some issues so I have removed it and will see if this stops.
Click to expand...
Click to collapse
What SD cards are you guys using? I have had a Sandisk 32gb Class 2 in since Friday morning and no issues so far (crosses fingers).
I used a Kingston C4 32GB - worked fine aside from the slow Zune sync, same with the Patriot C4 16GB. The one that worked properly was a Wintec 16GB C10 card - until the power cycling occurred. I replaced the stock card and it still did the same thing. I would expect if it was *really* a card issue, it would've booted but displayed an error, as it does if you just replace the card without doing a reset.
After some more testing it seems this happens when I am pretty sure it has to do with some Marketplace app bug. When I search in the marketplace it seems to happen. Phone will go to sleep and then not come back. I end up having to pull the battery to get it back. Hopefully this will get fixed in an update.
My recommendation is to use the phone for a few weeks *before* swapping out cards. In this case, no one knows if it's a hardware issue, software, or something about the MicroSD card.
Keep it stock. See if it's fine that way. If so, then swap out cards. If it starts to act up, then you likely have your culprit.
My $.02
yipcanjo said:
My recommendation is to use the phone for a few weeks *before* swapping out cards. In this case, no one knows if it's a hardware issue, software, or something about the MicroSD card.
Keep it stock. See if it's fine that way. If so, then swap out cards. If it starts to act up, then you likely have your culprit.
My $.02
Click to expand...
Click to collapse
agreed. saves time when using process of elimination.
Sorry if this has been addressed, but I haven't seen it anywhere.
Got my Focus just under two weeks ago. Added an SD card, no issues before nor after the SD "fix."Starting yesterday my phone started randomly turning off. NOT resetting, as no data was lost, and it turned right back on.
I'm fairly certain its due to minor jarring, and is therefore a battery connection issue. I'm going to go ask for a new battery at the ATT store and try that before asking for a whole new phone.
I'm curious if anyone else has experienced this. Also, if I got a new Focus, can it reformat my SD card, or is it locked to the specific phone?
Thanks guys.
its your sd card.... even though there is no data lost the turning off and back on is it rebooting ... you need to try a card thats been working.... there is a nice list on here or just buy a samsung one..
you can try a format and try the card again but theres a good chance it will happen again...btw what sd is it?
16 GB Sandisk, class 4. It doesn't turn back on on its own, though. I manually turn it back on. Kind of like if I did a battery pull, it would shut off and I'd have to manually turn it on.
Pull the card, leave it out and format... If the condition continues then its the phone, but I'm betting it will work fine.. Here's to hoping. It is strange but certain sd cards give this phone fits... the format is power off. Press n hold vol down,camera,and then power. Keep all pressed till you see the format screen pop up... Hope this helps...
Well, I put in one of those Samsung cards in from that ebay seller, and next day got a similar turn off, so I'm gonna say it's the phone.
If I switch it out in-store, can another Focus reformat the card, or am I gonna have to borrow one of their Nokias?
Your Focus randomly shuts down or reboot?
Captivate had random shutdown issue, wish it's not on Focus.
amtrakcn said:
Your Focus randomly shuts down or reboot?
Captivate had random shutdown issue, wish it's not on Focus.
Click to expand...
Click to collapse
Shuts down, have to manually turn on. No loss of data.
And I've reproduced it by setting it down on a hard surface multiple times, so bumps seem to be jarring something.
when you get your new phone just plug in the sd card and do the format.... it will set the card up in that phone.
kawgirlval69 said:
when you get your new phone just plug in the sd card and do the format.... it will set the card up in that phone.
Click to expand...
Click to collapse
LOL I found this out after I was told ATT doesn't even sell Symbian phones. Good to know.
So did exchanging the phone solve your problem? I have 16gb SD card (sandisk class 2) it was working fine for the first two month, but last month the phone start to randomly reset about once a day. I took out the sdcard and battery reseated them both (not resetting data) and it seems to work fine for about 2 weeks (may be one random reboot once) but last few days the phone would reboot everytime I set it down on hard surface. It doesn't do it all the time but do it enough to be annoying.
I really don't want to exchange the phone unless I have to.
antiquegamer said:
So did exchanging the phone solve your problem? I have 16gb SD card (sandisk class 2) it was working fine for the first two month, but last month the phone start to randomly reset about once a day. I took out the sdcard and battery reseated them both (not resetting data) and it seems to work fine for about 2 weeks (may be one random reboot once) but last few days the phone would reboot everytime I set it down on hard surface. It doesn't do it all the time but do it enough to be annoying.
I really don't want to exchange the phone unless I have to.
Click to expand...
Click to collapse
If by reboot you mean it just turns off, then that's what I was experiencing. I changed SD cards and it came back the next day.
I just switched phones today and haven't seen it yet, but I'll get back to ya in a week. Switching phones wasnt too big of a hassle for me, though, so you might just try that now while you're in your 30 days.
If it keeps happening, I don't know what phone I'll switch to. Shouldn't have jumped on that Zune 12 mo pass just yet.
Just got the phone and am having a problem already. I am unable to mount my memory card onto the phone. If I mount it is just disconnects a few moments later. I have tried multiple cards and I know they all work.... gutted....
Make sure your back cover is on properly, I've noticed that when I take the back cover off the sd card unmounts and won't mount until its back on, its part of the design.
Sent from my Xperia Play using XDA App
neptune said:
Just got the phone and am having a problem already. I am unable to mount my memory card onto the phone. If I mount it is just disconnects a few moments later. I have tried multiple cards and I know they all work.... gutted....
Click to expand...
Click to collapse
Try restarting the phone it would not recognise my SIM card until I restarted it.
cheers guys...I managed to get it working. Not sure if this is what did it but I mounted it then for the few seconds it was mounted I unmounted it; then plugged into PC which somehow recognized it even though it wasn't mounted at the time.
And ye I noticed that little white switch at the back which if you press down it unmounts the mem card.... never seen that on a phone before.
Cheers ppl
Hi!
If you have the case pulled from the phone, your SD is dismounted. Why? If yoy see your phone without case you must see a strange botton in the right of the flash, press it, if this botton is pressed, your SD works; when the case is on the phone this botton is always pressed.
Regards
Yeah that took me four hours to realize too...
Damn back cover!!!
I was just glad I read this topic before I got my play
I had 1 corner that just didn't clicked at first but I didn't notice untill I noticed no sd card was mounted.
Stupid Button
Oh my gosh, thanks guys! I have been messing with this stupid thing for hours! Why the extra little button Sony? To drive your customers insane?
I don't know why SE do a back cover control mounting SDCard..........
I had tried half an hour to find this problem when I bought the play...........
just return and exchange it!
theyve added the button so that we dont corrupt our SD cards, it automatically mounts + unmounts, thats a feature we should be happy about