I made the mistake of popping the memory card out while it was turned on. I figured it wouldn't be a huge deal and I could reboot the phone after putting it back in. Well needless to say I was wrong. It's pretty much a factory reset phone now and doesn't recognize the sd card.
It even says the total storage available is 15.73 MB. I just did a factory reset from the about menu and the same thing. Not sure what to make of this, but will report back if I can get it going again.
ryotgz said:
I made the mistake of popping the memory card out while it was turned on. I figured it wouldn't be a huge deal and I could reboot the phone after putting it back in. Well needless to say I was wrong. It's pretty much a factory reset phone now and doesn't recognize the sd card.
It even says the total storage available is 15.73 MB. I just did a factory reset from the about menu and the same thing. Not sure what to make of this, but will report back if I can get it going again.
Click to expand...
Click to collapse
Might try the "Volume down" key;camera and power button at same time..... this might be a more dramatic "Hard reset" Keep us informed....
pigue said:
Might try the "Volume down" key;camera and power button at same time..... this might be a more dramatic "Hard reset" Keep us informed....
Click to expand...
Click to collapse
I saw that in the quick start guide right before you posted it. I tried it with the memory card inserted and no luck. I tried it without the memory and it worked. Then I had to do it again after inserting the memory card and I'm back to 22.15GB. Selecting "reset phone" from the about menu did not work with the memory in OR out. So yes, that method must be a little more "dramatic".
Moral of the story: Do like the instructions say, Do NOT remove the memory card while it's turned on or turn it on without it in the phone. I guess there's always one person who has to figure this out for everyone else
I still think it's weird it reported 15.73MB of total storage...
Thanks for the lesson!
Glad I could take one for the team. Now to get everything reinstalled and setup
ryotgz said:
I saw that in the quick start guide right before you posted it. I tried it with the memory card inserted and no luck. I tried it without the memory and it worked. Then I had to do it again after inserting the memory card and I'm back to 22.15GB. Selecting "reset phone" from the about menu did not work with the memory in OR out. So yes, that method must be a little more "dramatic".
Moral of the story: Do like the instructions say, Do NOT remove the memory card while it's turned on or turn it on without it in the phone. I guess there's always one person who has to figure this out for everyone else
I still think it's weird it reported 15.73MB of total storage...
Click to expand...
Click to collapse
So is that key combination (volume down key, camera and power button) a hard reset?
Just want to know so I can add it to the wiki
the_scotsman said:
So is that key combination (volume down key, camera and power button) a hard reset?
Just want to know so I can add it to the wiki
Click to expand...
Click to collapse
Yes, that's correct.
Well I did a soft reset with the sd still in and never removed. Back to 15.73 MB total storage and no settings or apps saved. This appears to be why AT&T says not to use an SD card yet...
I too suffered total memory loss by powering down the phone. only hard reset worked.
Also, when I followed the quick setup guide first time I got " (Download Screen!) Don't turn off may take up to 10 minutes."
I let it run for 30 before finding more specific directions on AT&T forums.
http://www.wireless.att.com/support/tutorials.do?tutorialsCategory=Getting+Started&tutorialId=877530&deviceId=12630
thanks for advice and link
Not only is my 16GB not cooperating with the phone/OS, it is not detected by the PC, can't even reformat it. Any suggestions on force detection/formating? Other wise I have to hope for a update to allow my memory to work. The phone is still able to reformat the flash, gives me around 22.8GB available storage. But if it shuts down it deletes everything, goes to about 15GB available storage.
*Also, Netflix, Youtube, Zune all had errors after first hard reset with the memory inserted. Would't play video.
Apparently the same issue here learning the hard way as well. Ordered a Transcend 8gb microSDHC class 6 card from Amazon (excellent reviews) to have in time for the Windows Phone 7 launch.
Purchased my Samsung Focus yesterday at 9am sharp when they opened the doors, installed the card in the phone before we did the first power up to ensure I wouldn't have to set up things twice (doing a reset or hard reset), not reading the instructions we went on to setup everything including my live account, Facebook, e-mail accounts (exchange, gmail), and downloading apps from the marketplace. Only at lunch 4 hours late I discover under settings, about phone I only have 7.46gb of storage space (meaning the card wasn't setup).
Read the manual at this point and did the full hard reset (volume -, camera, power button) which prompted me to hit the windows key twice to perform hard format / reset. Phone booted with the welcome screen and all the prompts again, went to check under settings, about phone and saw to my relief 14.46gb of storage space meanings all was well. Started reloading everything, set up everything, installed a ton of apps and got everything pretty good. Figured with battery low I would turn the thing off and do a full charge overnight (bad idea).
The simple power down (goodbye! screen) seemed innocent at the time until i decided to boot my phone back up only to have nothing and all my apps missing. Checked settings and about phone only to find 15.36mb of storage or something like that! Ended up doing a reset under the settings followed by a hard format / reset again to bring myself back to a factory welcome screen and 14.46gb of storage under settings about phone.
Since settings back up I'm afraid to power down until we find out the issue behind this. I don't think it's due to "incompatible" microSDHC cards as they are all the same things (class variances) and this card was bought brand new packaged from Amazon (with excellent reviews might I add) so that rules out the Chinese knock off eBay microSD card.
Hopefully we'll see an OTA fix for this or something, my friend "says" he doesn't have any issues with his Sandisk 32gb class 2 microSDHC that he bought at the ATT store with the phone. He "says" he's powered it down multiple times without losing anything or any other weird oddities though I'm not sure he initialized the card before he powered it up and down.
TheMarkness said:
Hopefully we'll see an OTA fix for this or something, my friend "says" he doesn't have any issues with his Sandisk 32gb class 2 microSDHC that he bought at the ATT store with the phone. He "says" he's powered it down multiple times without losing anything or any other weird oddities though I'm not sure he initialized the card before he powered it up and down.
Click to expand...
Click to collapse
I've tried three different cards and all of them give me the same result. After a reset I lose everything and have to hard reset again.
ryotgz said:
I've tried three different cards and all of them give me the same result. After a reset I lose everything and have to hard reset again.
Click to expand...
Click to collapse
All different brands as well? I can strike this Transcend, his is a Sandisk. I'm going to have him power it down with the power button and turn it back on after work today to see if his loses everything. I really hope there is some fix in the works that doesn't require you to shutdown or change something resulting in setting everything back up yet again lol.
TheMarkness said:
All different brands as well? I can strike this Transcend, his is a Sandisk. I'm going to have him power it down with the power button and turn it back on after work today to see if his loses everything. I really hope there is some fix in the works that doesn't require you to shutdown or change something resulting in setting everything back up yet again lol.
Click to expand...
Click to collapse
Two of them are A-data and the other is a kingston.
ryotgz said:
Two of them are A-data and the other is a kingston.
Click to expand...
Click to collapse
Well just had my friend call me back after getting ATT to add back his messaging plan (the turned off his text messaging, explains why he wasn't replying to texts lol). After making the changes on his account he had to turn the phone off and back on, no issues came right back up with all his goodies, reading about 40gb of storage (he bought a 32gb class 2 SanDisk right there at the ATT store).
So apparently these things are very very picky with cards? idk.
AT&T rep had me walk through the setup at the store when I bought it. I didn't have the microsd card with me so I installed it when I got home (Kingston 16 GB Class 4). After powering on the phone it didn't see the card. I completed a reset in the Settings and About. After the it worked. I never completed a full hard reset (volume -, camera, power button). I have turned it off and on several times. Wonder if that is anything?? Just need to complete the reset and not the full reset. Also mine was brand new too.
TheMarkness said:
All different brands as well? I can strike this Transcend, his is a Sandisk. I'm going to have him power it down with the power button and turn it back on after work today to see if his loses everything. I really hope there is some fix in the works that doesn't require you to shutdown or change something resulting in setting everything back up yet again lol.
Click to expand...
Click to collapse
I'm sure we will all lose everything in conjunction with the fix, whatever it is. Small price to pay to have our phones working 100% as we want them.
Well my friends Focus with the Sandisk 32Gb class 2 card he got from the ATT store just went blank. He said he phone locked up on him, upon restart he said everything was gone (all 25gb of synced music!).
So honestly I say listen to Microsoft and go no SD card until there is a fix/patch along with a compatible card list.
Update: friend powered off the phone and reseated his micro sd card and it seems all is well now though his contacts are missing information like its not updating or populating right. His phone did show "15mb" under storage when it was blanked like everyone else.
Update 2: looks like it unlinked all his contacts from Google and Facebook, strange strange. Not worth the storage space to me if its hit or miss right now, works one minute then boom your reseating your sd card and fiddling.
Related
Hi guys.
I bought a Focus. I put a 16GB card in there (AData Class 6 MicroSDHC). After a reset, I saw 20+GB show up as expected.
I then called AT&T to activate my SIM and the tech said to turn the phone on and off, so I held the power button and the phone recycled. When done, I'd lost all my data.. and when I checked my storage, it now says total storage 15.73MB with 7.46MB available! Since then I've reset from the software, reset from the three-button combo (VolDown,Power,Camera), and it keeps saying the same thing.
What's also funny is that it never brings me back to that initial setup screen where it asks for my Windows Live ID. How do I do a real reset and get my 16+8GB back? What do I do?
This is a known and long-discussed issue.
See http://forum.xda-developers.com/showthread.php?t=834144&page=6
enjoythemusic said:
This is a known and long-discussed issue.
See http://forum.xda-developers.com/showthread.php?t=834144&page=6
Click to expand...
Click to collapse
Thanks, I did later notice that that thread had the issue reported. I didn't guess from the title when I was going through the forum.
I removed the card, did the 3-button reset with the phone powered off, and am working with 8GB for now.
(BTW, it can't be "long discussed" if the phone was just released Monday)
Some things I have discovered about the DVP:
If you turn the dvp off and pull the microSd card out and start the phone back up then:
1. The phone will still work 100% without the microSD card. It just won’t remember anything after a reboot. This includes settings, typed words, etc.
2. If you take the microsd card out and do a hard reset, the phone won’t go through the normal setup. It will boot straight into WP7 without any tmobile customization. You basically get the Vanila version of WP7- complete stock.
3. Somehow after removing the microsd card, I was able to get web2go to work for a quick second loading up desktop google.com- after that, no other pages worked. I was forced to the page telling me to upgrade. No go on Web2Go here.
Removal of the sd card isn’t just some regular sticker you can put back on after you’re done. It’s some kind of painted sticker that shreds – think of it like a broken Christmas ornament where the paint is stripped. You bend the sticker, the stickers’ paint cracks.
---
Edit: after poking around a little more ive discovered:
1. DVP does not need a microSd card at all to be 100% functional. It operates without one completely fine in terms of performance, speed, etc.
This was how I tested it:
a. Put mSD card in.
b. Hard rest (factory reset under settings) the device
c. When the device restarts and goes to the blackout/dead screen, remove the battery
d. Pull the mSD card out.
e. Put battery back in
f. Push and hold power button to turn on and allow device to complete the hard reset.
It will begin with the full setup WP7 installation. All tmobile apps will be restored. Everything is the same except that no microSD card will be present; I have found this to not be hindering anything as far as my testing goes. Everything works including data, wifi and calls. Im pretty sure music storage would be a problem, but I didn’t test downloading more than 2 songs in market.
The microSD card is just storage. The device works 100% without it. Yes eventually you’ll be hindered by the amount of stuff you can put on the dvp, still that is a storage problem.
I have no knowledge how the dvp integrates with the sd card. But I guess it must be important since we aren’t to remove it.
BTW, after removal of the mSD card from the DVP, my computer can’t seem to recognize it. I can’t even format it since it can’t be detected. It’s so odd. I’ll try to dig more to see if I can make the mSD card useful in some other way.
Let me know what you guys think.
More Interesting things:
Without the microSd card, the device reports
405.03MB total
336.96MB Available
if my math is correct,
68.28MB is used to install the entire WP7 OS + some tmobile apps.
How cool!
What i dont understand is if there is internal storage (its obviously not RAM since it can now remember things after a reboot), why doesnt dell use it to store the OS and use microSD card to store apps, music, etc.??
That's awesome and gives us more hope for further digging. Were you able to use the device as storage device with the reg tweaks and see the folders? If so, how much capacity does Windows drive property show?
to get that sd card to show up on computer just format it using a dumb nokia phone
lemonspeakers said:
More Interesting things:
Without the microSd card, the device reports
405.03MB total
336.96MB Available
if my math is correct,
68.28MB is used to install the entire WP7 OS + some tmobile apps.
How cool!
What i dont understand is if there is internal storage (its obviously not RAM since it can now remember things after a reboot), why doesnt dell use it to store the OS and use microSD card to store apps, music, etc.??
Click to expand...
Click to collapse
The OS is probably stored in ROM. Interestingly, the DVP is listed by phonearena.com as having 1GM of ROM, which is more than almost all other WP7 devices currently released. Of course, you have to take those specs with a grain of salt since phonearena.com also lists RAM as 512MB.
@notebookgrail,
you're gonna have to link me to the registry tweaks. id love to check it out!
ft55555 said:
The OS is probably stored in ROM. Interestingly, the DVP is listed by phonearena.com as having 1GM of ROM, which is more than almost all other WP7 devices currently released. Of course, you have to take those specs with a grain of salt since phonearena.com also lists RAM as 512MB.
Click to expand...
Click to collapse
It is early in the life of this OS, so EVERYTHING needs salt. The DVP may indeed have 512MB of RAM; this hasn't been conclusively disproven.
lemonspeakers said:
@notebookgrail,
you're gonna have to link me to the registry tweaks. id love to check it out!
Click to expand...
Click to collapse
http://blogs.technet.com/b/juanand/...ying-with-windows-phone-7-as-usb-storage.aspx
we need to find out how to use hardware buttons to do hard reset; if you are unlucky like me, when you replaced the sdcard and it went bad, there is no way for you to pop another card in and do hard reset on that card
htc and samsung phones all have a bootloader hard reset menu accessible during boot via combination of key presses, hopefully venue pro does have one
try holding down the camera button + volume down button then press power.
bbowman said:
try holding down the camera button + volume down button then press power.
Click to expand...
Click to collapse
doesnt work. it will tell you to plug ur phone into usb + computer. The only way to exit that screen is to remove battery.
bbowman said:
try holding down the camera button + volume down button then press power.
Click to expand...
Click to collapse
would you try it yourself before making such suggestion? i did every possible key combination with the volume and camera keys, all come up empty... and i really wish i dont need to do so for the qwerty keyboard
theclueless said:
would you try it yourself before making such suggestion? i did every possible key combination with the volume and camera keys, all come up empty... and i really wish i dont need to do so for the qwerty keyboard
Click to expand...
Click to collapse
when I do that button combo on my DVP I see a "plug the phone into your PC" graphic. when I do so, Zune pops up and give me an error message (related to another issue) that it is unable to restore my phone. It looks like somehow Zune has an important role in performing the hardware master reset.
You don't see anything like this?
bbowman said:
when I do that button combo on my DVP I see a "plug the phone into your PC" graphic. when I do so, Zune pops up and give me an error message (related to another issue) that it is unable to restore my phone. It looks like somehow Zune has an important role in performing the hardware master reset.
You don't see anything like this?
Click to expand...
Click to collapse
thats not the hard reset menu. htc has the bootloader option to perform factory reset in the case of the OS would not bootup, and also the option to connect the device to pc to perform restore (venue pro has this)
but since zune does not allow backup, the restore option is useless
If you set up your phone with a windows live account it gives you the option to remotely send a command erase your phone data and reset to factory defaults.
You need a windows live account and go to the windows live home screen.
mouseover "windows live" in the top left, then>devices>find this phone>erase
sureloch said:
You need a windows live account and go to the windows live home screen.
mouseover "windows live" in the top left, then>devices>find this phone>erase
Click to expand...
Click to collapse
again, you need the phone to be functional to use this feature
im talking about device hangs at boot or boot looping, that requires hard reset without the OS being functional
theclueless said:
again, you need the phone to be functional to use this feature
im talking about device hangs at boot or boot looping, that requires hard reset without the OS being functional
Click to expand...
Click to collapse
Ok, I didn't realize you had that serious of a problem. For some reason I thought you were trying to initialize a new sd card. The reset key combo will come out eventually.
sureloch said:
Ok, I didn't realize you had that serious of a problem. For some reason I thought you were trying to initialize a new sd card. The reset key combo will come out eventually.
Click to expand...
Click to collapse
i was able to initiate the 32gb card using the setting->about->reset method when i first got the phone.
after a couple random crashes, the last time it was functional i was browsing the web, then the phone seemed hanged, then kicked me right back to the metro screen, but the phone no longer recognize the sdcard on the about screen; after reboot the phone got stuck on dell screen and would not startup, so i switch back to the original 8gb card, did not work either (boot-loop)
i pulled the card out, and it booted fine without any addition apps, and i try to initiate a reset, pulled battery, insert card, exact same symptoms with respected sdcards
theclueless said:
i was able to initiate the 32gb card using the setting->about->reset method when i first got the phone.
after a couple random crashes, the last time it was functional i was browsing the web, then the phone seemed hanged, then kicked me right back to the metro screen, but the phone no longer recognize the sdcard on the about screen; after reboot the phone got stuck on dell screen and would not startup, so i switch back to the original 8gb card, did not work either (boot-loop)
i pulled the card out, and it booted fine without any addition apps, and i try to initiate a reset, pulled battery, insert card, exact same symptoms with respected sdcards
Click to expand...
Click to collapse
I was under the impression that on e a card was initiated it could not be used again in another device...though I did read something about formatting on a Symbian device. When you pull the card that is crashing did you try to restart the device with no card? Try it. After that shut down and put the original card back in
Sorry if this has been addressed, but I haven't seen it anywhere.
Got my Focus just under two weeks ago. Added an SD card, no issues before nor after the SD "fix."Starting yesterday my phone started randomly turning off. NOT resetting, as no data was lost, and it turned right back on.
I'm fairly certain its due to minor jarring, and is therefore a battery connection issue. I'm going to go ask for a new battery at the ATT store and try that before asking for a whole new phone.
I'm curious if anyone else has experienced this. Also, if I got a new Focus, can it reformat my SD card, or is it locked to the specific phone?
Thanks guys.
its your sd card.... even though there is no data lost the turning off and back on is it rebooting ... you need to try a card thats been working.... there is a nice list on here or just buy a samsung one..
you can try a format and try the card again but theres a good chance it will happen again...btw what sd is it?
16 GB Sandisk, class 4. It doesn't turn back on on its own, though. I manually turn it back on. Kind of like if I did a battery pull, it would shut off and I'd have to manually turn it on.
Pull the card, leave it out and format... If the condition continues then its the phone, but I'm betting it will work fine.. Here's to hoping. It is strange but certain sd cards give this phone fits... the format is power off. Press n hold vol down,camera,and then power. Keep all pressed till you see the format screen pop up... Hope this helps...
Well, I put in one of those Samsung cards in from that ebay seller, and next day got a similar turn off, so I'm gonna say it's the phone.
If I switch it out in-store, can another Focus reformat the card, or am I gonna have to borrow one of their Nokias?
Your Focus randomly shuts down or reboot?
Captivate had random shutdown issue, wish it's not on Focus.
amtrakcn said:
Your Focus randomly shuts down or reboot?
Captivate had random shutdown issue, wish it's not on Focus.
Click to expand...
Click to collapse
Shuts down, have to manually turn on. No loss of data.
And I've reproduced it by setting it down on a hard surface multiple times, so bumps seem to be jarring something.
when you get your new phone just plug in the sd card and do the format.... it will set the card up in that phone.
kawgirlval69 said:
when you get your new phone just plug in the sd card and do the format.... it will set the card up in that phone.
Click to expand...
Click to collapse
LOL I found this out after I was told ATT doesn't even sell Symbian phones. Good to know.
So did exchanging the phone solve your problem? I have 16gb SD card (sandisk class 2) it was working fine for the first two month, but last month the phone start to randomly reset about once a day. I took out the sdcard and battery reseated them both (not resetting data) and it seems to work fine for about 2 weeks (may be one random reboot once) but last few days the phone would reboot everytime I set it down on hard surface. It doesn't do it all the time but do it enough to be annoying.
I really don't want to exchange the phone unless I have to.
antiquegamer said:
So did exchanging the phone solve your problem? I have 16gb SD card (sandisk class 2) it was working fine for the first two month, but last month the phone start to randomly reset about once a day. I took out the sdcard and battery reseated them both (not resetting data) and it seems to work fine for about 2 weeks (may be one random reboot once) but last few days the phone would reboot everytime I set it down on hard surface. It doesn't do it all the time but do it enough to be annoying.
I really don't want to exchange the phone unless I have to.
Click to expand...
Click to collapse
If by reboot you mean it just turns off, then that's what I was experiencing. I changed SD cards and it came back the next day.
I just switched phones today and haven't seen it yet, but I'll get back to ya in a week. Switching phones wasnt too big of a hassle for me, though, so you might just try that now while you're in your 30 days.
If it keeps happening, I don't know what phone I'll switch to. Shouldn't have jumped on that Zune 12 mo pass just yet.
Like a fool I tried "upgrading" my micro SD card. I followed the steps others have had progress on. When I reboot the phone, none of my settings stay and all my apps are gone ! So of course I panic and put the original SD card back in. Now its doing the same thing, it isn't seeing the storage, its showing now that I have 15.83 MEGABYTES of total storage with 10.83 MB free. After downloading 2 apps it now says I have 1mb of storage free and it wont let me download anything due to it seeing I have no room left. I've tried multiple restarts, even tried factory resets with both cards, without a card, same result, is there anything I can do ? Or do I now have a dumb phone that can only run one app and make calls ? Please any help would MUCH be appreciated.
/Thanks...
Brian
Most likely the phone has done a hard reset without any storage card present. See, Windows Phone extends its filesystem across all available storage media (NAND, SD, etc.) and does this only at first boot (setup). So if no SD card is available at first boot, it will only map about 15MB of memory and completely ignore any SD card you put in later.
You can fool the device into doing this for you by resetting the phone (About > Reset) and removing the battery at the moment the device is booting again (but before it shows the setup screen). Best is to remove the battery at the moment you see the Dell logo. This way you interupt the reset process, making it restart next time. Now you can put in any card you want. Just repeat the process you did before and place either the original card or the new card back.
Thanks for the reply, I'm sort of confused, that is what I did when I first put in the new SD card. It didn't accept it I assume,, or maybe I pulled the battery too late ? I waited till I seen the Dell symbol then pulled the battery. Then I took out the original SD, put the new one in, then booted it up. It then went through the normal setup (setting up windows live etc..) then when I checked the storage it was 15.83mb,, so I did it again but putting the original sd back in, and its the same,, basically no storage.
Ok, right now the sd card is in the slot, do I need to remove it,, then do a reset, pull the battery at the dell logo, put the sd back in, then power it up ? or can I just do the reset with the card in it (even tho its not seeing it), do the reset, pull the battery at the logo, then power it back up? I have tried it 4 times so far with the card still in, I do the reset, pull the battery, boot it back up it skips all the setup, right to the start screen, all the dell apps (newsroom, telenav, myaccount etc. are not there) its like a blank/with only apps like mail, messaging, pictures- wp7 phone. When I first put in the new card it appeared to accept it... it went through the set up just like the first time i turned it on... I seen the storage it was there, I downloaded apps, everything was good. Then I wanted to see if it would keep it, so i powered down the phone like normal (not hard reset) and when I booted back up , everything was gone, and the storage was 15mbs.. I've managed to re-blacken the sticker, got it back in place, its stuck on there good just like it came, surprisingly there was no "void" on the sticker at all, either way I talked to Dell they sent me a new one, will get it on Monday, then they can have this crap back. Its ridiculous that you CAN'T remove the REMOVABLE storage *(which is exactly what a SD card is) without voiding the warranty. Either way we'll see what happens, hope they dont notice. there were only 3 lil spots of black missing on the tape when I took it off, I touched it up with black fingernail polish It looks exactly like my wifes venue pro now
dede0380 said:
Ok, right now the sd card is in the slot, do I need to remove it,, then do a reset, pull the battery at the dell logo, put the sd back in, then power it up ? or can I just do the reset with the card in it (even tho its not seeing it), do the reset, pull the battery at the logo, then power it back up? I have tried it 4 times so far with the card still in, I do the reset, pull the battery, boot it back up it skips all the setup, right to the start screen, all the dell apps (newsroom, telenav, myaccount etc. are not there) its like a blank/with only apps like mail, messaging, pictures- wp7 phone. When I first put in the new card it appeared to accept it... it went through the set up just like the first time i turned it on... I seen the storage it was there, I downloaded apps, everything was good. Then I wanted to see if it would keep it, so i powered down the phone like normal (not hard reset) and when I booted back up , everything was gone, and the storage was 15mbs.. I've managed to re-blacken the sticker, got it back in place, its stuck on there good just like it came, surprisingly there was no "void" on the sticker at all, either way I talked to Dell they sent me a new one, will get it on Monday, then they can have this crap back. Its ridiculous that you CAN'T remove the REMOVABLE storage *(which is exactly what a SD card is) without voiding the warranty. Either way we'll see what happens, hope they dont notice. there were only 3 lil spots of black missing on the tape when I took it off, I touched it up with black fingernail polish It looks exactly like my wifes venue pro now
Click to expand...
Click to collapse
ok, you missed a step...so read again. To change cards, first you hard reset. When the phone reboots, pull the battery, swap the card. When the phone restarts, go through setup, you will have a working card. Want to change cards again, repeat ALL the steps, including hard reset.
No shortcuts here, 1 2 3 4. Hard reset, pull battery on reboot, do your card swap, restart, walk through the setup.
Oh, remember this, hard reset is not a reboot. Its like a format. Everything on the phone AND card are gone.
I understand, and that is what I have done and I am still trying to do. I just did factory reset, I hit yes twice, the screen goes black, as soon as the Dell logo pops up I remove the battery. I put the SD card in, put the battery back in, then power up the phone. Everytime the phone totally skips the setup part and goes directly to the start screen as if no SD card is in there. I totally understand the instructions.
dede0380 said:
I understand, and that is what I have done and I am still trying to do. I just did factory reset, I hit yes twice, the screen goes black, as soon as the Dell logo pops up I remove the battery. I put the SD card in, put the battery back in, then power up the phone. Everytime the phone totally skips the setup part and goes directly to the start screen as if no SD card is in there. I totally understand the instructions.
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by chance,are you plugged in to a charger while doing this? If so, disconnect. If you pull the card, no hard reset, will the phone start ok? If yes, try hard reset, pull battery, no other power source, put the card back in, and restart.
If you're getting no different reaction either with or without the card, then you are correct. Some thing is not right.
Ya I've tried it every which way, with card in, with it out, same process, nope not connected to charger. I've only had the phone a few days, they are sending a new unit.. I so delicately took the sticker off with a very, very small needle, could only see one part of the black missing on the sticker whihc I touched up on the bottom side. Sticker looks untouched,,, I don't believe this counts as a warranty claim anyways since I've had the phone 5 days.. we'll see what happens, I'm not really sure what they could do anyhow considering they have already sent me a new phone and told me to ship the defective one back once I receive the replacement..
dede0380 said:
Ya I've tried it every which way, with card in, with it out, same process, nope not connected to charger. I've only had the phone a few days, they are sending a new unit.. I so delicately took the sticker off with a very, very small needle, could only see one part of the black missing on the sticker whihc I touched up on the bottom side. Sticker looks untouched,,, I don't believe this counts as a warranty claim anyways since I've had the phone 5 days.. we'll see what happens, I'm not really sure what they could do anyhow considering they have already sent me a new phone and told me to ship the defective one back once I receive the replacement..
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good luck then . I've heard of a few devices like this...but not many.
Hey I put up a post and no one seems to be able to help me curious if you can:
I put a 32gb micro sd card class 2 sandisk into a samsung focus and it is now stuck on 15mb memory (not a new problem to this forums).
Everyone's solution on this forum is to reset the phone and start over, however its been a month now and no single reset has changed the phone from 15mb back to 8gb. There are no at&t apps either the phone is bare and can only make calls pretty much.
I have done both resets in many combinations of plugged and not plugged in. I have done the 3 button reset and the menu reset. Any suggestions would be greatly apreciated?
you never did mention if you took the card out...
well the card is out now, i originally tried to reformat every which way with the card in now it is removed. Any other questions that might help? any suggestions?
Would jailbreaking the phone help reset it? can it be jailbreaked in that state? and how the hell do you jailbreak ha?
well now that the card is out do the vol down, camera, power format....
i have done that alot and no result. Am i missing something about reseting?
I have done the 3 button format, about menu format, and also long press on the power button. I have done these in many combinations to no avail.
Is the phone complete garbage? Can i get it replaced by samsung?
Your phone is toast. This is what happened to me when I tried using a 32GB Class 2 Sandisk card. If you bought yours from AT&T or whatever, you should be able to walk in, show them the phone is bricked, and get a replacement. I'm not sure how it will play out if you bought it through other means.
what about buying a new one and returning few days later the broken one, will they know its a different phone?
I'm not sure, but why wouldn't you bring it in? You should be reasonably covered, support-wise. They have no way of knowing that you used a card.
neibl said:
what about buying a new one and returning few days later the broken one, will they know its a different phone?
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yes they track the phones by the s/n and the imei.
i would bring the phone in, but i bought it through 3rd party dealer and i got my money back for the phone, but still have the broken phone and it would be great to fix it and have it for free.
Any way to get phone replaced by at&t? even if i have to pay does that kind of service exist?