Database Users

Phone's in call speaker(not speakerphone) busted

Hey recently it sounds like the speaker on my phone (the in call speaker, not the speakerphone) is blown and sounds like its crackling. Has anyone else seen this problem. I have taken apart my phone a few times to clear out the dust, so I'm not sure if I could take it to a store at this point. Any suggestions would be great. Right now I'm using a Bluetooth for calls, because its so annoying.
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I had the same problem... taking it apart and blowing the dust out of the little speaker component with some air duster seems to have solved the issue for now.
I wish I could find a replacement since it is so easy to do, but I have not located a source. Next time I am in China I am going to have to find one of the cell phone parts malls and pick up some of the speakers and other components.
The other thing is that the phone hasn't been out a year, so it is still under manufacturer warranty if you want to deal with that.

This happened to me. I took the phone to a Sprint store and they ordered me a new one for free. No questions asked. I wouldn't take your phone to them rooted though.

Sounds like this is a design flaw in our phone...or at least bad hardware.

I took mine in to the Sprint store with both the crackling speaker and dust under the screen. I have befriended one of the techs, there. He replaced mine with a Hero that had been a 30-day return phone. They had checked it over. It had fewer minutes and less data sent/received, than the one I took in had, when I got it off craigslist.
Just curious, though. For those who have used air duster on theirs, did you also have the "dust under the screen" problem?

Just take it to the Sprint Store with 1.5 loaded and they will give you a refurbished one. But I do have insurance. Literally took ten minutes.

notasimpleway said:
Just take it to the Sprint Store with 1.5 loaded and they will give you a refurbished one. But I do have insurance. Literally took ten minutes.
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Click to collapse
I was thinking about doing this, but i have already opened up the hero to clean out dust, thus breaking the "white tape" on one of the screws that holds the housing together. so they will be able to see that i have "tampered" with it. Any suggestions on where to get the "white tape" to cover it back up?

Phantoms headphones issue?

I have phantom headphones in CM7.
This just came out of nowhere. Everything worked fine an hour ago.
All of a sudden the headphones icon is blinking. The phone thinks it has headphones connected, so it's blocking sound to the phone speaker. But there are no actual headphones involved.
Restarting didn't stop it.
I didn't make any system changes today. There's nothing physically in the headphone plug.
But my phone is suddenly useless as a phone because it thinks headphones are being plugged in and out every second.
Anyone got any idea what the hell is going on?

I reflashed CM and the problem is still there.
I reflashed stock 2.2.1 and the problem is still there. So it's definitely an out of nowhere hardware issue.
And this phone is a warranty replacement that I just got 3 days ago. Awesome.
Does HTC have ANYONE actually doing quality control?
And now T Mobile is sending me yet another refurbished phone. So I get to spend another night reloading all my stuff and tweaking settings. [sarcasm] Awesome. [/sarcasm]

Skipjacks said:
I reflashed CM and the problem is still there.
I reflashed stock 2.2.1 and the problem is still there. So it's definitely an out of nowhere hardware issue.
And this phone is a warranty replacement that I just got 3 days ago. Awesome.
Does HTC have ANYONE actually doing quality control?
And now T Mobile is sending me yet another refurbished phone. So I get to spend another night reloading all my stuff and tweaking settings. [sarcasm] Awesome. [/sarcasm]
Click to expand...
Click to collapse
that happened to me too and i just cleaned out the jack and rebootet and bingo. dust and gunk get in there and give you hell. and ive heard bad things about refurbished phones but ive never been able to tell the difference between that and a new one with ones ive had. it probly depends on the place it was its refurbed at.
Sent from my HTC Glacier using XDA App

Can you give me more details on how you cleaned it out?
I've picked at it with a tiny screw driver, put a headphone plug in it and spun it around, and hit it with compressed air.
Nothing seems to make the problem go away. Did you have some kind of awesome technique?
And T-Mobile is losing major credibility with me over this issue. I just bought the phone at the end of August. This is already my 2nd bad one. The T-Mobile guy on the phone told me there would be processing charges for BOTH phones on my next bill after the guy in the store who processed the exchanges specifically told me there would be no cost. And now I'm apparently waiting until November 16th to get the 2nd replacement after the guy in the store told me I'd get it today (next business day) and that's after it took this broken one a week to get to me after the guy in the store told me I'd have it the next day the first time.
When I got to the supervisor at T-Mobile she made it 10 times worse by trying to up sell me the warranty and exchange program saying that's the only way she could have this fixed by tomorrow.
I'm like "It was supposed to get fixed by today for no fees or charges according to the guy who processed the exchange. Now you're telling me you've added fees after the point of sale? And now you want me to agree to another $15 a month so you can get this fixed tomorrow? It was supposed to get fixed TODAY for no fees! I just bought the phone 2 months ago and I'm already waiting on a 3rd model due to the extreme lack of quality control on these POS's. Now you want me to spend more money? Are you high?"

i know!! they tried that crap with me and i said im not waiting a week for your f*** up and walked out. then called htc and they took care of everything because im still under warranty. dont deal with money hungry salesman holding phones hostage for $15 a month.
but i used the same technique as you except i put rubbing alchohol on the swab to clean the contact better. *dont use a jack ass amount of alcohol though*
Sent from my HTC Glacier using XDA App

Well that didn't work. I'm sure there's a short in the electrical system. The battery drains like water through a colander ever since this problem showed up.
But I think the short is internal and not right at the plug. (Which is odd because if I plug in a headset it works fine. I just don't want to carry a headset with me wherever I go.)
The best solution I've found so far is just to turn off the "Display headset icon" in the cyanogen settings so I don't have to look at the damned think blinking, then just use my phone as a text only device until the new one comes on Thursday.

yeah but it sucks that your battery is draining still..but im sure you can tough it out till tomorow
Sent from my HTC Glacier using XDA App

smokeuout said:
im sure you can tough it out till tomorow
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Click to collapse
It's torture!
Absolute torture! The CIA should realize they don't have to water board terrorists because of this. They can just take away half the functionality of their smart phones!
I mean it! I'll talk! I'll say whatever they want me to say! Just make my phone work!
Or...send me another borked one. I'm good with that too because I'll trade it as an even exchange for a 4G Slide, give it to my wife, and upgrade her account with a Sensation that I will take.
I think the thing that annoys me is that the one that just broke has the good emmc chip and the good screen. But this random stupid problem. Now I have to play the "Do you get what you paid for or do you get garbage parts" lottery again. And even if I get the good parts I can never rely on the device again because it's reputation is killed with me.
Update: And i came in 50/50 in the new phone lottery. Bad screen but good chip.

Its a sad reality many live with ( look at us complain about our high end phones, we have it so tough...lol)
Sent from my HTC Glacier using xda premium

smokeuout said:
Its a sad reality many live with ( look at us complain about our high end phones, we have it so tough...lol)
Click to expand...
Click to collapse
Well when you put it in perspective like that I just sound whiny.

Cracked screen.

Does anyone know anywhere in london, UK to get a new screen fitted.
I dropped my htc desire hd yesterday and its cracked the screen, there is no ink on the screen and everything is working fine still, so its just the first piece of glass thats broke.
so what exactly do i need to get fixed, i see alot of people mentioning ameled or something like that, do i need to get that replaced as well, or can i just buy the glass myself and fix it myself?
i've checked a few htc repair centres online and they all want between £60 - £90 to fix it, but im sure i can do it myself with the right equipment.
as for right equipment, i been looking on ebay and noticed i could either buy just the glass or the full unit, would i better to buy the full unit to be safe?

The Desire HD is one of the last smartphones where the glass is not glued to the LCD panel, so you can remove the glass without issue. You will need a hairdryer or something, to loosen the glue that holds the glass to the frame.

As someone who has done it...
If it still works with the crack leave it alone. There is a nice HTC disassembly video out ther & you can get the bits from ebay. I initaly just bought the screen £20, but it's bonded to the digitiser £20 & so it's best to get the combined unit.
Pulling the phone to bits is OK, reassembling it should be OK, but there is nothing nothing to hold the base of the screen to the body without the special glue strips. I am used to repairing things, but all the connectors are soo small. I have gone back & check but can't see what isn't making contact.
I now have a working screen, but no WiFi, Bluetooth, or camera & a big hole in the bottom of the phone between the screen & the back. I wish I had just decided to live with the black patches on my display where something had leaked.
If you can get the job done for £60 inc parts do take it, or wait for your contract upgrade

I managed to find a company that will fix it for £45 all in, that includes sending it back to me special delivery, so i sent it off today, i'll report back in a few days will my review on them.
they said it'll take 2-4 days to receive the phone back.

I paid 150 euro's to replace the screen (which was the cheapest in my country), and my button backlights dont work anymore.
3 months later a crack came in there again, out of nowhere. It was not really annoying... but it hurt my fingers as i was moving around the crack; so i bought a screen protector to put on the screen and can hardly feel anything right now.

MrLarner said:
I managed to find a company that will fix it for £45 all in, that includes sending it back to me special delivery, so i sent it off today, i'll report back in a few days will my review on them.
they said it'll take 2-4 days to receive the phone back.
Click to expand...
Click to collapse
They also assured my the new screen is a genuine HTC screen, not a fake dodgy 1, so like i said, once i get it back i'll review it and let everyone know what their like.
but for £45 all on, if it is genuine i'll be chuffed.

MrLarner said:
They also assured my the new screen is a genuine HTC screen, not a fake dodgy 1, so like i said, once i get it back i'll review it and let everyone know what their like.
but for £45 all on, if it is genuine i'll be chuffed.
Click to expand...
Click to collapse
Looking forward to hearing your results. Got a cracked LCD a it has leaked, not considerably so can still use it. been quoted £35 for the screen but have to fit myself, so £45 sounds like a really good deal.

alpick36 said:
Looking forward to hearing your results. Got a cracked LCD a it has leaked, not considerably so can still use it. been quoted £35 for the screen but have to fit myself, so £45 sounds like a really good deal.
Click to expand...
Click to collapse
if you've got ink leaks then you'll need a new lcd as well, and £35 for both lcd and glass is really good.
but i dont fancy trying it myself, watched a few video's and it seems like a hard job.
i'd struggle just to keep track of where all the screws go

I have repaired mine with a preassembled screen and digitizer kit from eBay, sent from HK. I think it was around $60 shipped. Unfortunately the cap buttons do not light up properly and the screen ha some light leaks around the edges. I was given a $10 refund, so I'm not complaining. It may be with the Xtra to get a preassembled unit though...if it works right.
Sent from my T8788 using XDA Windows Phone 7 App

MrLarner said:
I managed to find a company that will fix it for £45 all in, that includes sending it back to me special delivery, so i sent it off today, i'll report back in a few days will my review on them.
they said it'll take 2-4 days to receive the phone back.
Click to expand...
Click to collapse
is your phone back already ?

nicebabygirl said:
is your phone back already ?
Click to expand...
Click to collapse
No, i sent it special delivery on Wednesday, they e-mailed me on thursday saying they had received it and that they'll get straight to work on it and they will e-mail me again once its been sent back to me which should take 2-3 days.
so i'll probably get it back monday.
so i'll give them a review once i receive it back.
but so far so good, had no problems with them, got quick replies from then when i contact them with queries.

MrLarner said:
No, i sent it special delivery on Wednesday, they e-mailed me on thursday saying they had received it and that they'll get straight to work on it and they will e-mail me again once its been sent back to me which should take 2-3 days.
so i'll probably get it back monday.
so i'll give them a review once i receive it back.
but so far so good, had no problems with them, got quick replies from then when i contact them with queries.
Click to expand...
Click to collapse
Did this work?? Crack My Screen this morning. Dropped it on it's face outside!! DoH.

dj westie said:
Did this work?? Crack My Screen this morning. Dropped it on it's face outside!! DoH.
Click to expand...
Click to collapse
I'll give you my review but it'll be a quick basic 1 as I stopped using the phone within a week after getting it. It's now just sitting on my bedroom side but here goes.....
The company itself were amazing, replied to all my questions via phone call or E-mail.
They text me with every step that was taken on the phone so I always knew where my phone was.only downside was that once I received it back, it wasn't as good as expected. Yes the new glass was solid and everything worked but there was a small gap at the top and it really bugged me. To the point I stopped using the phone.
I mean it's bearable if your not worried about the gap, it's not came away from the screen/phone at all.
Ps- if you want to ask any questions about the service, free free but like I said, only downside was the gap at the top. But I was warned I will get that with every company that fixes it.

I dropped mine last month
and now there are several inky spots which disturbs me
I called the HTC Care, they said it will be $150 for making an LCD replacement

Hello everyone.My friend's htc hd is having a broken screen and i cant unlock it to sync contacts.When i connect it to pc,it says phone is locked and i cant do anything.Any solution?I only need the contacts.The repair cost is near 200€,so he will not fix it,it doesnt worth it.
Sent from my super duper lg p990 2x ICS 4.O.4

Are the contacts not saved online? Tell your mate to check his Google account ( log into Gmail then look in the top left corner under contacts)
Let me know If that worked
Sent from my Desire HD using xda premium

Nobodys_me said:
Are the contacts not saved online? Tell your mate to check his Google account ( log into Gmail then look in the top left corner under contacts)
Let me know If that worked
Sent from my Desire HD using xda premium
Click to expand...
Click to collapse
No he doesnt have sync with gmail ,that would solve the prob.
Sent from my super duper lg p990 2x ICS 4.O.4

And I guess the contacts are not on his simcard either?
Try that as well.
Btw is the screen completely dead?
Sent from my Desire HD using xda premium

Nobodys_me said:
And I guess the contacts are not on his simcard either?
Try that as well.
Btw is the screen completely dead?
Sent from my Desire HD using xda premium
Click to expand...
Click to collapse
They are in pnone memory.The 3/4 are completely dead and in the other 1/4 is white
Sent from my super duper lg p990 2x ICS 4.O.4

Well sorry but then I've no idea what you can do. Maybe your friend will learn from that and save his contacts online.
Sorry I couldn't help maybe somebody else can
Good luck
Sent from my Desire HD using xda premium

Digitizer Woes .. Opinions please

Hi Xda
I got my atrix 4g in august 2011 (actually june but that one got run over )
Anyway for the last oh 6 months ive been having mild digitizer problems mild random button presses while sending text and what not and in the last 2 weeks its gotten 10 times worse, So I just called a repair place and they said the only phone they don't replace digitizers on is the atrix because
The digitizer cable is so crappy and you only have about 1mm of play and the glue they used is also crappy so we send them to motorola rather then deal with that **** ourself, the cost is $140.
Click to expand...
Click to collapse
I also had product replacement insurance on this one since the other one got run over and it cost me about $700 out of pocket for the phone and an otterbox. The deal with that is I can get a S2, HTC one S or possibly another atrix 4g for $150.
I am also due for an upgrade ( corporate plan upgrade yearly :highfive: ) so I can get a S3 for $99 a Atrix HD, HTC one S for $49 , a Galaxy nexus for $29 or a RazR V and Galaxy S2 HD LTE for $0.
Thoughts?
Oh and I also have a lapdock car dock and charge dock for the atrix...

Random Canadian said:
Hi Xda
I got my atrix 4g in august 2011 (actually june but that one got run over )
Anyway for the last oh 6 months ive been having mild digitizer problems mild random button presses while sending text and what not and in the last 2 weeks its gotten 10 times worse, So I just called a repair place and they said the only phone they don't replace digitizers on is the atrix because
I also had product replacement insurance on this one since the other one got run over and it cost me about $700 out of pocket for the phone and an otterbox. The deal with that is I can get a S2, HTC one S or possibly another atrix 4g for $150.
I am also due for an upgrade ( corporate plan upgrade yearly :highfive: ) so I can get a S3 for $99 a Atrix HD, HTC one S for $49 , a Galaxy nexus for $29 or a RazR V and Galaxy S2 HD LTE for $0.
Thoughts?
Oh and I also have a lapdock car dock and charge dock for the atrix...
Click to expand...
Click to collapse
Haha, I've sent my Atrix in twice for digitizer problems. First a section of the screen was unresponsive to touch so I sent it in. Then when i got it back it was good for a couple days but the screen was coming up around the edges so I sent it in again. Screen is still sort of coming up around the edges which is disappointing.

This is gonna sound crazy, try running fix permissions. Had the same problem and it worked for some reason.
Edit: Oops. My typing sucks.
Sent from my MB860 using xda app-developers app

Replacing the digitizer is stupidly easy.
A $5 cell phone repair kit that includes a t5 torx and a plastic opener tool is all you need. From there buy a digitizer with frame from ebay for around $30. Search ifixit.com for a teardown and you'll see what you need to take it apart. Seriously, this is the easiest device I've ever taken apart.
The company you talked to is full of crap.

Random Canadian said:
Hi Xda
I got my atrix 4g in august 2011 (actually june but that one got run over )
Anyway for the last oh 6 months ive been having mild digitizer problems mild random button presses while sending text and what not and in the last 2 weeks its gotten 10 times worse, So I just called a repair place and they said the only phone they don't replace digitizers on is the atrix because
I also had product replacement insurance on this one since the other one got run over and it cost me about $700 out of pocket for the phone and an otterbox. The deal with that is I can get a S2, HTC one S or possibly another atrix 4g for $150.
I am also due for an upgrade ( corporate plan upgrade yearly :highfive: ) so I can get a S3 for $99 a Atrix HD, HTC one S for $49 , a Galaxy nexus for $29 or a RazR V and Galaxy S2 HD LTE for $0.
Thoughts?
Oh and I also have a lapdock car dock and charge dock for the atrix...
Click to expand...
Click to collapse
Cool, S3 for $99 sounds like a good deal. :highfive:

Deggy said:
This is gonna sound crazy, try running did permissions. Had the same problem and it worked for some reason.
Sent from my MB860 using xda app-developers app
Click to expand...
Click to collapse
what is did permissions?
tapeworm_george said:
Replacing the digitizer is stupidly easy.
A $5 cell phone repair kit that includes a t5 torx and a plastic opener tool is all you need. From there buy a digitizer with frame from ebay for around $30. Search ifixit.com for a teardown and you'll see what you need to take it apart. Seriously, this is the easiest device I've ever taken apart.
The company you talked to is full of crap.
Click to expand...
Click to collapse
I may look into fixing the atrix myself then but I also may as well use my upgrade
windozeanti said:
Cool, S3 for $99 sounds like a good deal. :highfive:
Click to expand...
Click to collapse
Got the HTC one S ... already NOT in love with uh .. touch wiz is it?
I think I may have to exchange it for a Atrix HD or a nexus

I'm going to second Mr.tapeworm here, I recently replaced my digitizer and it was extremely easy. Only cost me 40 for the replacement and took less than half an hour to change, and I have little to no experience with phone repairs
And to the quote from the repair company you posted, that is exactly what happened to mine, the glue holding the wire let go after a small fall. Nothing visibly wrong with the device on the outside.

If you are going to get a digitizer make sure it is oem. i bought a cheaper one and it broke easy and didnt have tint for the sensors which really annoyed me... I got an oem one from here and broke the ribbon cable, but i emailed the seller (seller1on1) and they issued an RMA The digitizer looked flawless. I hadn't seen my screen so nice and clean in so long Just have to wait for the replacement now...

Haze028 said:
I'm going to second Mr.tapeworm here, I recently replaced my digitizer and it was extremely easy. Only cost me 40 for the replacement and took less than half an hour to change, and I have little to no experience with phone repairs
And to the quote from the repair company you posted, that is exactly what happened to mine, the glue holding the wire let go after a small fall. Nothing visibly wrong with the device on the outside.
Click to expand...
Click to collapse
Is it possible if we add more glue if its because of the glue tear off?
Sent from my MB860 using XDA Premium HD app

benem3000 said:
If you are going to get a digitizer make sure it is oem. i bought a cheaper one and it broke easy and didnt have tint for the sensors which really annoyed me... I got an oem one from here and broke the ribbon cable, but i emailed the seller (seller1on1) and they issued an RMA The digitizer looked flawless. I hadn't seen my screen so nice and clean in so long Just have to wait for the replacement now...
Click to expand...
Click to collapse
I just got an Atrix with a shattered screen from a coworker. Looking at the seller name it appears that you bought your digitizer from ebay? If not, please clarify where you got it. I figure for $40 I'll have a backup phone, mp3 player, home voip phone, and lapdock dedicated phone all in one.

Wow!!
Just loaded my mp3 from atrix onto One S and it didnt work with 2 sets of headphones 3rd time it worked but I did compare same song same headphones on atrix (PA2.0 appolo player DSP enabled) to One S same headphones same song and the atrix ****s all over the One S, When beats works all it does is wash the sound with more bass and when it doesnt it plays about 2-3 seconds of a song then skips 15-20 seconds and plays again.
(yes I know I can fix this by flashing a JB rom but the phone is 1 day old and I'd like to keep warranty for a while at least)
Also Sense 4.0 has the same if not more lag then our beta JB builds, the stock keyboard has 10000 buttons and a small space bar.
In short the Atrix still rocks unless you are a benchmark whore but for daily use its still awesome, maybe I will just return the One S and look for a digitizer.
Oh and battery dropped to 73% in about 2 hours after full charge and I sent about 12 txt and a couple talk msg.

cerps said:
I just got an Atrix with a shattered screen from a coworker. Looking at the seller name it appears that you bought your digitizer from ebay? If not, please clarify where you got it. I figure for $40 I'll have a backup phone, mp3 player, home voip phone, and lapdock dedicated phone all in one.
Click to expand...
Click to collapse
I got it from amazon... http://www.amazon.com/gp/offer-listing/B0053EYGEO/ref=dp_olp_new?ie=UTF8&condition=new
I recommend seller1on1 as I have seen some bad reviews about the product, but I do not know which seller they got it from. I am just going off of my experience with that specific seller.

Second time for me for the digitizer to fail. Not messing with it anymore. I ordered a nexus to hold me over till the next gen phones come out. Currently carring around my mouse cause screen is a fail :silly: I have an HD dock and really am gong to miss it's capabilities. I thought is was not so easy feeding the digitizer cables and then getting one of the MBoard connectors to hold. And the glue for finger scanner contact came loose. My phone was a refurb, and it looks like the tech that worked on it didn't know what he was doing, bent contacts, and dirty inside.Some piece of metal came out when I seperated the case. Never could figure what it broke off of. Now just waiting for nexus to arrive... C-Ya'll!

Honestly, my atrix has a dead, horizontal line down the left side and I'm due for an upgrade in Feb 2013. I'm waiting. I am not spending any more money on this phone; I figure I might as well take action like Motorola and ignore the need for an upgrade. My next phone will NOT be a Moto

Here is the deal guys and gals. Its simple patients, a clean work space and a how to video from YouTube .
I change out digitizers 3 times a week on average from phone builds. eBay is a great source for the money. ONLY BUY OEM. Its it doesn't say OEM or just says "replacement" then its probably a cheep reproduction. Be sure it has adhesive on it or with it. Not glue. The phone must be fully dismantled ALL THE WAY. Atrix is simply one of the easy phones to take a part and put back together .
So making sure you keep the above in mind I'll state the golden rules of small electronic repair. "Do not be in a hurry, take breaks, be sure your work space is grounded, NEVER USE FORCE, and ask questions before you guess." You can't go wrong . Happy tinkering !
Sent from my MB860 using xda premium

Opened my Nexus 7 2 in hope of fixing it

Hello there
I opened up my new nexus in hopes of fixing the issue of its speaker. Its top speaker doesnot work. It is 32 GB version. I didnot realise it until I read the manual by chance and found out that it has two speakers. One on top (not working for me) and one on bottom.
Its easy to open. Just put your nail between the gap you see between the behind lid and screen and move your nail all the way around the circumference and it will slowly come out. DONOT PULL IT OR YANK IT. Just be easy about it.
After opening, I tried pressing the speaker connections and moved it a bit and nothing happened
All the wires were fixed and all the parts seemed fine.
I wish I could return it and get a new one but I got it from US (Best Buy) and shipped it to the UK.
I am sure this is a hardware issue and I am not happy with Asus with its make. Quality check should have been much better for these devices !
I hope people might find it easy to open if they like to. One interesting fact is Asus hasnot said anything about opening the lid of Nexus so you are good to go!
EDIT
The Teardown by Ifixit
http://www.ifixit.com/Teardown/Nexus+7+2nd+Generation+Teardown/16072/1
Can anyone tell me what exactly can i do to see if it is speakers problem or wiring flux ?
EDIT 2 : FIXED
Well, I ended up fixing it without doing really anything. Someone told me it could be flux and I checked later the both speakers were fine but one was not working. This meant that there was some problem with my wiring and maybe flux. I was worried that maybe if I open it myself again, I might not able to return it for claim as ASUS had referred me to their official distributor after I gave feedback to Asustek.
So I just did some heavy gaming which made my Nexus a bit hot and I waited for a while and when I turned on the speakers again while playing music (they were off while playing game), they started to work just fine. However, I tried heavy gaming before too when I got it in August but I think you need to be a bit patient. I am very grateful for everyone who chipped in to help.

Hnk1 said:
Hello there
I opened up my new nexus in hopes of fixing the issue of its speaker. Its top speaker doesnot work. It is 32 GB version. I didnot realise it until I read the manual by chance and found out that it has two speakers. One on top (not working for me) and one on bottom.
Its easy to open. Just put your nail between the gap you see between the behind lid and screen and move your nail all the way around the circumference and it will slowly come out. DONOT PULL IT OR YANK IT. Just be easy about it.
After opening, I tried pressing the speaker connections and moved it a bit and nothing happened
All the wires were fixed and all the parts seemed fine.
I wish I could return it and get a new one but I got it from US (Best Buy) and shipped it to the UK.
I am sure this is a hardware issue and I am not happy with Asus with its make. Quality check should have been much better for these devices !
I hope people might find it easy to open if they like to. One interesting fact is Asus hasnot said anything about opening the lid of Nexus so you are good to go!
Click to expand...
Click to collapse
Sorry to hear that. My only advice is to avoid being an early adopter when QC is a low priority for all these large tech companies, especially when you have to order one from overseas. I hope you have a friend that can help you or another way to return it.

OJ in Compton said:
Sorry to hear that. My only advice is to avoid being an early adopter when QC is a low priority for all these large tech companies, especially when you have to order one from overseas. I hope you have a friend that can help you or another way to return it.
Click to expand...
Click to collapse
Thank you so much for your concern mate. I know you talk wisdom here but I guess its fine. Its just speakers which I rarely use. I prefer headphones and that won't be a problem,however, I paid good money for it so I would have loved to get a full working piece. I will ask a friend n see what happens but then she be staying in States from September till November
I will check with local stores and Asus n see what happens.

That's too bad bro. Maybe contact a tablet/phone shop that fixes things. Maybe they can order you the part and you can install it or have them do it. I know it's not the ideal option but this way you can keep your device with you. If they can't order it now I'm sure that the speaker replacement parts will be out soon. Cheers
>^.^< Sent from meow HTC One which is like catnip to me atm

You have international warranty.
Where are you located? . U don't need to send it back to USA.

Just wondering. Is the connection the same on both speakers? Is it possible to swap them to see if the header or the speaker is the issue? If its just a speaker you might be able to order a new one?
Sent from my Nexus 7 using Tapatalk 4

highfigh said:
Just wondering. Is the connection the same on both speakers? Is it possible to swap them to see if the header or the speaker is the issue? If its just a speaker you might be able to order a new one?
Sent from my Nexus 7 using Tapatalk 4
Click to expand...
Click to collapse
I believe the speakers are soldered in and not unplugable, the asus N7 2013 uses a poly prophelyene. silicone type of speaker. their really really durable. one I opened before exchange looked like it had too much flux on the braided terminals, if you have a soler iron handy. say around 25 watts or less, reheat the wires a little, this should rebond them and clear some of the excess flux. the problem is when they mass solder these things the wires bond but the flux is so much it dosent burn off and the wire looks bonded but never carries a connection. I bet if you reheated those wires it would be fixed, another way to test just get a spare speaker like a junk headset. from the dollar srore, strip the wire and touch the pos and negative aka earth in uk speak. terminals to the speaker terminals if you get sound you know its a bad connection. You should have a warranty since asus is a international company as said. lastly, don't you have a future shop or bestbuy in the UK?

Thank you all of you mates for your help and suggestions.
DowntownJeffBrown said:
That's too bad bro. Maybe contact a tablet/phone shop that fixes things. Maybe they can order you the part and you can install it or have them do it. I know it's not the ideal option but this way you can keep your device with you. If they can't order it now I'm sure that the speaker replacement parts will be out soon. Cheers
>^.^< Sent from meow HTC One which is like catnip to me atm
Click to expand...
Click to collapse
I had a bad experience with repair techs and they already screwed my phones in the past. I am not taking the risk again. Moreover, I am not thinking about installing them myself. It's just risky and it will void my warranty. I have a year so I want to keep my options opened.
swisstourist said:
You have international warranty.
Where are you located? . U don't need to send it back to USA.
Click to expand...
Click to collapse
Yes, I am looking for distributors and warranty claim centres in the UK and I have found few. I will call them on Monday and I will see what I can do with that.
highfigh said:
Just wondering. Is the connection the same on both speakers? Is it possible to swap them to see if the header or the speaker is the issue? If its just a speaker you might be able to order a new one?
Sent from my Nexus 7 using Tapatalk 4
Click to expand...
Click to collapse
No, the speakers are fixed and they are not interchangeable either. Both of them have different shape and it just is sad that I couldnot realise it before that it wasnot the full volume I am hearing. I didnot expect the sound problem at all or I would have claimed it then and there.

kpa2727 said:
I believe the speakers are soldered in and not unplugable, the asus N7 2013 uses a poly prophelyene. silicone type of speaker. their really really durable. one I opened before exchange looked like it had too much flux on the braided terminals, if you have a soler iron handy. say around 25 watts or less, reheat the wires a little, this should rebond them and clear some of the excess flux. the problem is when they mass solder these things the wires bond but the flux is so much it dosent burn off and the wire looks bonded but never carries a connection. I bet if you reheated those wires it would be fixed, another way to test just get a spare speaker like a junk headset. from the dollar srore, strip the wire and touch the pos and negative aka earth in uk speak. terminals to the speaker terminals if you get sound you know its a bad connection. You should have a warranty since asus is a international company as said. lastly, don't you have a future shop or bestbuy in the UK?
Click to expand...
Click to collapse
You are very right about the speakers being soldered. I am just being tentative about doing anything about it right now. I just got it a two days ago. I know I have a year before the warranty expires so I think it would not be that bad to wait a bit and use it. The reason is that I know I can not get the new Nexus for a while so just wait till it's available in the local market and then I might do something about it too myself. We do have bestbuy here.
Suppose Asus doesnot do anything for me, which is highly unlikely, then I might open it up once again and try to reheat the wires.
By the way, do you know where exactly would I heat it ? Any specific location?
Cheers once again

I had similar problem when I got my nexus (2012) 7. Imported from us to hong Kong.
Asus honored the warranty (i didn't tell them I got it in the us) when it finally was released in hong Kong.
So, if you don't want to take it back, you can wait till it is released in uk.
Sent from my GT-N7105 using xda app-developers app

Well i sent copy of receipt to Europe(requested on their website ) . And they honor the warranty without any questions. Put in original box (purchased In usa) and 10 days later they fix it. changed screen and fix the speakers.
They even paid for stamps, 2 ways.
Now I have a good working tablet.

yatbond said:
I had similar problem when I got my nexus (2012) 7. Imported from us to hong Kong.
Asus honored the warranty (i didn't tell them I got it in the us) when it finally was released in hong Kong.
So, if you don't want to take it back, you can wait till it is released in uk.
Sent from my GT-N7105 using xda app-developers app
Click to expand...
Click to collapse
swisstourist said:
Well i sent copy of receipt to Europe(requested on their website ) . And they honor the warranty without any questions. Put in original box (purchased In usa) and 10 days later they fix it. changed screen and fix the speakers.
They even paid for stamps, 2 ways.
Now I have a good working tablet.
Click to expand...
Click to collapse
Well that is very promising. Thank you so much both of you. I wouldnot open it myself or anything now. Use it until it is released here and then I will claim for warranty.

Hnk1 said:
Thank you all of you mates for your help and suggestions.
No, the speakers are fixed and they are not interchangeable either. Both of them have different shape and it just is sad that I couldnot realise it before that it wasnot the full volume I am hearing. I didnot expect the sound problem at all or I would have claimed it then and there.
Click to expand...
Click to collapse
https://www.youtube.com/watch?v=BUT6bZdITo8&feature=youtube_gdata_player
That's a good tear down video. If you watch you can see him remove the speakers. You have to pull a small 2 wire clip off for each speaker. They look the same for top and bottom. Personally if it were me I would test the speakers before I got the soldering iron out.
Sent from my Nexus 7 using Tapatalk 4

highfigh said:
https://www.youtube.com/watch?v=BUT6bZdITo8&feature=youtube_gdata_player
That's a good tear down video. If you watch you can see him remove the speakers. You have to pull a small 2 wire clip off for each speaker. They look the same for top and bottom. Personally if it were me I would test the speakers before I got the soldering iron out.
Sent from my Nexus 7 using Tapatalk 4
Click to expand...
Click to collapse
Thanks alot mate. I will check them and update you

highfigh said:
https://www.youtube.com/watch?v=BUT6bZdITo8&feature=youtube_gdata_player
That's a good tear down video. If you watch you can see him remove the speakers. You have to pull a small 2 wire clip off for each speaker. They look the same for top and bottom. Personally if it were me I would test the speakers before I got the soldering iron out.
Sent from my Nexus 7 using Tapatalk 4
Click to expand...
Click to collapse
swisstourist said:
Well i sent copy of receipt to Europe(requested on their website ) . And they honor the warranty without any questions. Put in original box (purchased In usa) and 10 days later they fix it. changed screen and fix the speakers.
They even paid for stamps, 2 ways.
Now I have a good working tablet.
Click to expand...
Click to collapse
DowntownJeffBrown said:
That's too bad bro. Maybe contact a tablet/phone shop that fixes things. Maybe they can order you the part and you can install it or have them do it. I know it's not the ideal option but this way you can keep your device with you. If they can't order it now I'm sure that the speaker replacement parts will be out soon. Cheers
>^.^< Sent from meow HTC One which is like catnip to me atm
Click to expand...
Click to collapse
highfigh said:
Just wondering. Is the connection the same on both speakers? Is it possible to swap them to see if the header or the speaker is the issue? If its just a speaker you might be able to order a new one?
Sent from my Nexus 7 using Tapatalk 4
Click to expand...
Click to collapse
yatbond said:
I had similar problem when I got my nexus (2012) 7. Imported from us to hong Kong.
Asus honored the warranty (i didn't tell them I got it in the us) when it finally was released in hong Kong.
So, if you don't want to take it back, you can wait till it is released in uk.
Sent from my GT-N7105 using xda app-developers app
Click to expand...
Click to collapse
kpa2727 said:
I believe the speakers are soldered in and not unplugable, the asus N7 2013 uses a poly prophelyene. silicone type of speaker. their really really durable. one I opened before exchange looked like it had too much flux on the braided terminals, if you have a soler iron handy. say around 25 watts or less, reheat the wires a little, this should rebond them and clear some of the excess flux. the problem is when they mass solder these things the wires bond but the flux is so much it dosent burn off and the wire looks bonded but never carries a connection. I bet if you reheated those wires it would be fixed, another way to test just get a spare speaker like a junk headset. from the dollar srore, strip the wire and touch the pos and negative aka earth in uk speak. terminals to the speaker terminals if you get sound you know its a bad connection. You should have a warranty since asus is a international company as said. lastly, don't you have a future shop or bestbuy in the UK?
Click to expand...
Click to collapse
Thank you all for your help and advice . All advice given to me is very much appreciated.
I ended up fixing it myself. The best part is that I do not had to give it to ASUS distributor even for warranty claim. However, when I contacted Asus they gave me full assurance on doing best for me and referred me to their distributor in my city when I told them I do not wish to ship it.
Well, it turned out the both speakers were fine and it only need some heat to work flawlessly. Some heavy gaming did that I am not sure it it happened today after playing shadowgun for about half an hour or sometime back with Asphalt 8 or maybe Nova 3
It heats up quickly if you are doing heavy gaming and that just made the circuit just fine.
Speaker not working, my advice, do some heavy gaming and be patient for a while
I tried this trick back in August but it didnot help then and later I had been busy with my exams and now just back on gaming