Have there been any reports of bad touchscreens? We just got our EVO's a week or two ago, and my wife has been complaining that it's not responding to her touches and she has to select things multiple times. I noticed it somewhere too when messing with her phone but thought it an anomoloy. Now I'm a bit concerned.
Since we are within 30 days, and the phone has had no abuse, would this be covered by any warranty even if I don't have Sprint insurance?
What steps should I take? Is there anything I can do to further test the touchscreen to see if it's really bad?
I'm going to remove the screen protector tonight just in case that is causing the issue. Has anyone had any similar issues?
I would take it into the store ASAP
Anyone else have any sort of issues like this?
What software versions are you guys running?
There were some pretty bad touch response problems with the first couple versions of 2.1. I think the first 1.47 was when they fixed them.
Until you use the phone without a screen protector its hard to say if its really the screen. If it is still doing it then yes that would be an exchange issue and should cost you nothing.
My wife has nails (not even long nails, but long enough), and when she uses my Evo, she has to use the ball of her fingertips instead of the top of her finger. She can try and press the same spot repeatedly and it won't register, whereas it always goes through the first time when I use my fingertip. She gets incredibaly frustrated in the car when we're listening to pandora, and she tries to thumb up or thumb down a song. She'll press it 10 times and nothing, but when I hit the same exact spot, it will work the first time, every time.
I think it's funny.
Related
The touchscreen on my titan is acting very problematically, with the screen slowly getting more and more inaccurate to touchscreen inputs, it's getting to the point where i have to use align screen 3+ times per day, and it's incredibly upsetting, is there any fix for this, or is it a hardware problem?
I'm not sure what it is but I too had that problem. After I flashed to DCD's 3.0.1 ROM,, the screen seems to be more stable. I still have to align screen every now and then. Do you you use your finger instead of the stylus? Sounds weird but I do that a lot and that might contribute to the problem.
Yeah, I do use my fingers on the screen a bit, with PointUI's Home, I don't see how that could cause it though o.o.
My I760 did that on two different phones. So i just got the xv6800, no problems yet except the ****ty video drivers-Or lack there of.
Okay, at this point the screen is going nuts, I'm probably going to have to send it off to sprint for a replacement at this point, as within 20 seconds of aligning the screen it's off by a good 5mm, and that number keeps rising.
Is you screen dirty? Along with using my fingers, my screen was dirty also. I just used a dry towel and clean the screen by blowing hot breath on it. Also, I bought new screen protectors. Yes it does seem odd that using my stylus and having a clean screen helped with my problem. Maybe my new ROM fixed the problem, I don't know. But its not as bad as it was before. Good luck.
Yeah, my problem was getting exponentially worse, off by about 6mm or so every time I'd align the screen, so I just returned it on my insurance plan.
Stylus vs Finger
If you are aligning your screen using the stylus and then using your finger for gestures and such the screen response is not aligned. You have to align with your finger in order to get a more accurate response because your finger covers so much more area than that tiny stylus tip.
I would alternate back and forth between the two, but to give an example of how severe the problem was getting, I would align the screen (with stylus) launch a program, and -already- the screen would respond about 4-5 millimeters down and 2-3 millimeters to the right of the stylus, which would make various tasks nigh-impossible.
I had the same issue and notice that it was mainly due to the fact that my screen was dirty as mentioned before. Sometimes you may even notice that your screen may not be dirty but remember that oils from our fingers and especially our ears when we talk can cause the alignment issues. Perhaps you can even change the screen protector and see if this helps. This should fix all of your issues assuming it is not an actual software problem. The one time that I did find the alignment to be a software issue, all I had to do to fix it was to callibrate the screen in both standard and panoramic view. I hope this helps...
Nah, it wasn't that, I tried cleaning off the screen with a microfiber cleaning cloth and everything, even removed the screen protector to see if that was causing it, it was a hardware defect.
Well I can say this.. I used to work for Sprint, Nextell, Verison, and ATT at various points. I know that with more of them, they usually send you out another device and you send your back. The think I love about ATT is that they will do this with a No Questions Asked policy except for the standard one involving abuse, water damage ect. After 3 defective devices, they will automatically upgrade you to another device.... Please make sure that the reasons are lagitimate so that this policy does not change but if you need to go through the hoops to get a better device that works.... Have at it. Do not take it to a store unless directed by the telephone people. Many people feel like they are techs because they own a ppc of some sort but they are not the ones that make the ultimate call. Let the corperate people make the decisions. Once you receive your device, immediately stress test it with all of the things that you will be doing with your device. Load and unload software, ect to make sure it works. If ther eis an issue, it ie better to notify them within the first 72 hours. I hope this helps again.
Sometimes, I'll place the handset down on a table or whatever, and completely of it's own accord, the screen will scroll right to the second page. Then a couple seconds later, it'll scroll right again to the third, and fourth. I'll pick it up and swipe back to the home screen and put it back down, and it'll do the same thing again. Basically.... wtf?
Sometimes it does it in menus aswell, scrolling down lists one by one every few seconds when the thing isn't even in my hands.
Has anyone else experienced this? I've had a couple of replacement handsets and it's done it on all of them!
Switchbitch said:
Sometimes, I'll place the handset down on a table or whatever, and completely of it's own accord, the screen will scroll left to the second page. Then a couple seconds later, it'll scroll left again to the third, and fourth. I'll pick it up and swipe back to the home screen and put it back down, and it'll do the same thing again. Basically.... wtf?
Sometimes it does it in menus aswell, scrolling down lists one by one every few seconds when the thing isn't even in my hands.
Has anyone else experienced this? I've had a couple of replacement handsets and it's done it on all of them!
Click to expand...
Click to collapse
It has happened to mine, intermittently. I was hoping that it was just a little piece of grit under the trackball and that it would stop, but now you've got me worried that it is a common fault. Mine is an unlocked white in the UK, bought from Devicewire and delivered around 10 days ago...
Yup, I can comfirm it has happened to me with 3 white sim free Heros. It can happen when the device is completely undisturbed so i'm assuming it's some weird software glitch.
I can't even identify what causes it, to recreate the conditions. Seems totally random.
Switchbitch said:
Yup, I can comfirm it has happened to me with 3 white sim free Heros. It can happen when the device is completely undisturbed so i'm assuming it's some weird software glitch.
I can't even identify what causes it, to recreate the conditions. Seems totally random.
Click to expand...
Click to collapse
Hopefully a (rapid) firmware upgrade will sort it...
Could it be something on the touch screen?
I think I have seen this too! Do we all have screen protectors on? I do on my Hero....
It seems to me like the people widget caused me some issues. I have removed it and the device is faster and this bug hasn't appeared for me at all since.
The Jones said:
I think I have seen this too! Do we all have screen protectors on? I do on my Hero....
It seems to me like the people widget caused me some issues. I have removed it and the device is faster and this bug hasn't appeared for me at all since.
Click to expand...
Click to collapse
Screen protector, yes. And the People widget (which I find very useful!)
Speaking about really weird things going on with the Hero. I can contribute with some funky stuff too:
When having my Hero near/under my mousecable the mousepointer (on the monitor) gets its own life. It starts moving randomly and begins to scroll the pages up and down in my browser WITHOUT me touching anything. I do have a cable connected mouse (USB). The phone has wifi, GPS and Network activated. I have not yet tested what happens with those turned off though.
Haha this is getting interesting. I noticed some mousepointer jitter when I was using the PC at work today, with my Hero nearby. I'll investigate more today.
Mine doesn't have a screen protector, but I do use the people widget on my second page. I'll remove it and see if it makes a difference to the spontaneous scrolling.
I just got my white unlocked hero 3 days ago and I just noticed this problem for the first time. The home screen would move over 1 or 2 screens without me even doing anything. Im wondering if it was major lag from previous movements I made. Im sure this is a software bug, does anyone know if HTC releases software updates for their android devices? I just switched from an iphone and hope they would release updates and fixes like apple did when something was wrong with a software release.
This phone is what... a week since launch day? We are early adopters and will find bugs. There'll be an update soon I'm pretty sure.
I think there is some interference with Wifi/Other radio and the Hero screen.
When i put mine on my desk next to my PC i cannot press all buttons on the touch screen but the wheel and hardware keys still work. When i move it 1m away from my PC this behavior is gone.
This problem happened to me when I had wet hands. All I did was wipe the hero dry and it worked fine again.
Thiesen said:
Speaking about really weird things going on with the Hero. I can contribute with some funky stuff too:
When having my Hero near/under my mousecable the mousepointer (on the monitor) gets its own life. It starts moving randomly and begins to scroll the pages up and down in my browser WITHOUT me touching anything. I do have a cable connected mouse (USB). The phone has wifi, GPS and Network activated. I have not yet tested what happens with those turned off though.
Click to expand...
Click to collapse
This is due to the phones aggressively high SAR value (it's really really high). I would think twice before putting this phone in your pant pockets if you ever want to have chidren
Ovek said:
This is due to the phones aggressively high SAR value (it's really really high). I would think twice before putting this phone in your pant pockets if you ever want to have chidren
Click to expand...
Click to collapse
Wow, really? I already have 2 so going to keep this in my pocket from now on!!!
Aaaaaaaand HTC didn't bother fixing this in the new rom. The T9 keyboard input bug and huge lag are also unchanged.
I can confirm that this odd bug still lurks around in the official 2.73.405.5 build.
It has been suggested that it migh be due to dirt inside the trackbal housing but then why would the homescreen suddenly scroll on its own without being touched? Maybe a sensor glitch? I don't know what solution HTC are using to read the movements of the trackball though... one thing is for sure; it's not a good one....
I'm 100% sure now it's not a hardware issue. It's happened on multiple Heros I've used, not long out the box either. The only thing I've noticed that indicates any kind of pattern to the apparent randomness is that it gets a lot worse when there's a lot of mobile data transfer going on. One time I physically couldn't get it to stay on the homescreen long enough to click an icon.
Just pitching in, exact same problem here. Very strange that everyone gets it to the right :/
Just notice on mine too, some automovement in menu and home
Upgraded yesterday to new firmware (modaco)
Could be an increase of trackball sensibili? I see a settings to tweak it on blackberry device...on android?
I have a Motorola Bravo that has been working marvelously for me since I got it in early August. However it's been acting up lately. Constantly the phone starts vibrating in short, rapid bursts and the interface on the phone keeps going to the home screen and eventually showing whatever the Home button was programmed to. I'm guessing it's the Home button itself that is messed up, it seems like it's being triggered constantly by something. The phone works completely fine outside of this rapid, phantom button pressing. It's definitely not a software issue (I completed several resets to get back to stock) and I don't recall anything happening that would trigger a hardware issue. It's been in an Otterbox Commuter case it's whole life and I've babied it pretty well. No drops, no water, not even a scratch on it. Even took the protective screen off in case that was causing something. It just randomly started doing this last week. The bursts last several seconds and are spaced only a few seconds apart, making the phone pretty much useless. It seems to be getting more and more frequent as time goes on too.
Has anyone had this problem? Is there any DIY fix without voiding my warranty or should I just use up the warranty on this?
Thanks - Kevin
Two things
Try #1 At home try the "real" factory reset with RSD Lite and your 2.2.1 .sbf file.
Try #2 Take it back to the store as a manufacture defect. Not insurance issue.
Best of luck to ya.
Hello XDA! I bought a used (almost new though) HD2 a month or so ago, obviously I went straight ahead and flashed something else than WM 6.5 onto it...
However it has this weird issue with the touch being registered in an odd way sometimes...
Once in a while it will register a touch although I'm not touching the screen, other times it will freak out and register random touches all over the screen...
I notice this especially whenever i type...
(Look at the attachment for an example of this behavior captured with the pointer location in dev tools)
Is this a software bug in Android or is it my digitizer that needs replacement?
Thanks in advance
No one knows?
Never encountered a bug like this. So I have to say its your screen freaking out. Common problem with hd2 when they get overheated.
But you can always try other roms to see how it responds then.
Or possibly you accidentally touched the screen at the edge with your palm? I've done that loads of times before, and the HD2 only supports 2 fingers (also, it does this really badly from my experience).
I've noticed that I have to text slower than I actually can because it just doesn't register all of the points clearly enough :/
casemandan said:
Never encountered a bug like this. So I have to say its your screen freaking out. Common problem with hd2 when they get overheated.
But you can always try other roms to see how it responds then.
Click to expand...
Click to collapse
I've tried a bunch of different roms but they all seem to do it, I don't remember whether or not WP7 also did it though...
Overheated? hmm maybe because it does seem to happen more frequently when i text a lot but it might just be because i get more frustrated by it.
Nigeldg said:
Or possibly you accidentally touched the screen at the edge with your palm? I've done that loads of times before, and the HD2 only supports 2 fingers (That's what she said, and also it does this really badly from my experience).
I've noticed that I have to text slower than I actually can because it just doesn't register all of the points clearly enough :/
Click to expand...
Click to collapse
Perhaps, I'll have to see if i can replicate it with the phone lying on the table and only using my finger...
i sometimes have this problem too, but only when i have sweaty fingers..
i think it's the old generation digitizer. it's like drop of sweat are lying on the screen, making it freak out, cause the digitizer doesn't know where it gets touched.. so it jumps from here to there, and back and then somewhere else..
it always happens to me when im playing games on the pc:
i get a sms, i want to answer. i forget that my hands are sweaty after 2h of gaming and the screen freaks out. UNTIL.... i clean my hands and the screen on a tissue or so..
lol it even happens sometimes that it types something by itself, then sends it... >.<!!
probably you have sweaty hands too when this happens?
just try to clean the screen when it happens.. it could help
My phone last week wasn't receiving texts so I restarted it and when it came back on the touchscreen no longer worked. The little white light would go on when I touched it so it knew where my finger was but any movement would not unlock the phone so I couldn't actually do anything with it. Sure enough a factory reset fixed the problem but I am still waiting for them to get me a new one in case the problem happens again to me. Anyone else have this happen to them or just a freak occurrence for me?
My son has gotten a hold of my s4 twice now since I have owned it. Both times I couldn't get the phone unlocked even though the touch screen was recognizing my touch. Restarting fixed it both times for me. Not sure if this is the same problem you are talking about, just thought I would share.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
Happened to me a few times. Both screen swipes and the capacitive button presses werent registering. Happened on lock screen, call logs (swiping to call wasnt working), and swipe to answer. Pressing the home button and going back to the app fixed it. Very random but annoying nonetheless especially when not able to answer a call
Seems like buggy software to me. I've had a different issue, my phone says I have data, but I don't, I've had to restart the phone to properly pick up a data signal. This has happened twice now. Seems to be like Samsung's touchwhiz is quite buggy...
Yeah restarting it did nothing for me, tried many times, took the battery out put it back in all that stuff. The same thing happened with my data, I had a connection that entire time that I was not receiving texts but none of them actually went through which is when the problem began.
sam2c said:
Happened to me a few times. Both screen swipes and the capacitive button presses werent registering. Happened on lock screen, call logs (swiping to call wasnt working), and swipe to answer. Pressing the home button and going back to the app fixed it. Very random but annoying nonetheless especially when not able to answer a call
Click to expand...
Click to collapse
What app were you able to get in to to fix it? Would like to know in case the problem happens again when they get me a new one.
This happened to me last night, about had a major freak out.
First I have a couple questions for all of you who had this issue, so maybe we can pinpoint the actual cause:
1. Did you get any type of moisture (even just a little condensation) anywhere on or around the phone? Mine started acting up after I accidentally put my phone on the coffee table where some condensation had formed from a drink being there previously.
2. Any of you drop your phone at all? Even just a minor drop...as the day before I had a little drop (maybe from a foot off the ground), but I do have a case.
The reason I ask is because I started having this issue immediately after the phone was put on the condensation. Don't know if that was the cause, though, because I'm not sure exactly which of the steps below actually fixed it.
First I had to identify the exact problem...which I found by turning on "show touches" in Developer Options within the settings menu. This brings up a little white dot on the screen any time it registers a touch. Sure enough, I was getting "ghost touches" on the top left corner of my screen every 30 seconds or so - and it would generally last for 10-30 seconds or until I turned my screen on and off (that would fix it temporarily). The ghost touch was causing my drop down menu to pull down slightly every once in awhile, as well as not registering any of my other touches (including capacitive buttons). I knew the screen itself wasn't broken, because any addition touches were registering via the white dot - they just weren't interacting with the UI.
After doing some research online, apparently there are a couple main reasons that this ghost touching could occur:.
1. Faulty digitizer. Obviously this would Suck, and I really hoped it wasn't the cause. To repair would mean replacing the entire screen, as apparently the digitizer is attached to the screen and would be very difficult to replace by itself.
2. Any kind of moisture, whether water, skin oil, etc, getting in the cracks of the phone and staying under the screen, causing the pressure to indicate a false touch. Possible repair options included putting the phone near a WARM (but not too hot) surface for a period of time to hopefully cause the moisture to evaporate. Also some people said it just evaporated on its own after a few days (again, I hoped I wouldn't have to resort to this as I'm impatient and don't want to be without my phone for that long lol).
3. Software issue. Possible fix includes toggling HW overlays and/or GPU rendering.
Here's what I did:
Took the phone apart completely, made sure there was no visible moisture anywhere (there wasn't). Intermittently blew the phone (from the back and front, while it was disassembled) with warm air from a blow dryer. Left it alone, disassembled, for about 30 minutes.
Put the phone back together, booted up, immediately went to developer Options and (a) disabled HW overlays and (b) DISABLED "Force GPU rendering" (I actually already had it enabled).
BOOM - problem was gone!
So like I said, I'm not sure which of those did the trick - or which problem I had to begin with - but I'd be interested to know if anyone else had similar issues and/or fixes?
sam2c said:
Happened to me a few times. Both screen swipes and the capacitive button presses werent registering. Happened on lock screen, call logs (swiping to call wasnt working), and swipe to answer. Pressing the home button and going back to the app fixed it. Very random but annoying nonetheless especially when not able to answer a call
Click to expand...
Click to collapse
CPA Poke said:
This happened to me last night, about had a major freak out.
First I have a couple questions for all of you who had this issue, so maybe we can pinpoint the actual cause:
1. Did you get any type of moisture (even just a little condensation) anywhere on or around the phone? Mine started acting up after I accidentally put my phone on the coffee table where some condensation had formed from a drink being there previously.
2. Any of you drop your phone at all? Even just a minor drop...as the day before I had a little drop (maybe from a foot off the ground), but I do have a case.
The reason I ask is because I started having this issue immediately after the phone was put on the condensation. Don't know if that was the cause, though, because I'm not sure exactly which of the steps below actually fixed it.
First I had to identify the exact problem...which I found by turning on "show touches" in Developer Options within the settings menu. This brings up a little white dot on the screen any time it registers a touch. Sure enough, I was getting "ghost touches" on the top left corner of my screen every 30 seconds or so - and it would generally last for 10-30 seconds or until I turned my screen on and off (that would fix it temporarily). The ghost touch was causing my drop down menu to pull down slightly every once in awhile, as well as not registering any of my other touches (including capacitive buttons). I knew the screen itself wasn't broken, because any addition touches were registering via the white dot - they just weren't interacting with the UI.
After doing some research online, apparently there are a couple main reasons that this ghost touching could occur:.
1. Faulty digitizer. Obviously this would Suck, and I really hoped it wasn't the cause. To repair would mean replacing the entire screen, as apparently the digitizer is attached to the screen and would be very difficult to replace by itself.
2. Any kind of moisture, whether water, skin oil, etc, getting in the cracks of the phone and staying under the screen, causing the pressure to indicate a false touch. Possible repair options included putting the phone near a WARM (but not too hot) surface for a period of time to hopefully cause the moisture to evaporate. Also some people said it just evaporated on its own after a few days (again, I hoped I wouldn't have to resort to this as I'm impatient and don't want to be without my phone for that long lol).
3. Software issue. Possible fix includes toggling HW overlays and/or GPU rendering.
Here's what I did:
Took the phone apart completely, made sure there was no visible moisture anywhere (there wasn't). Intermittently blew the phone (from the back and front, while it was disassembled) with warm air from a blow dryer. Left it alone, disassembled, for about 30 minutes.
Put the phone back together, booted up, immediately went to developer Options and (a) disabled HW overlays and (b) DISABLED "Force GPU rendering" (I actually already had it enabled).
BOOM - problem was gone!
So like I said, I'm not sure which of those did the trick - or which problem I had to begin with - but I'd be interested to know if anyone else had similar issues and/or fixes?
Click to expand...
Click to collapse
I should not have had any condensation at all on my screen when it began. I was using the phone playing with WatchOn and setting it up for my TV, I was messing with it for quite a while and realized after a period I hadn't received texts in a long time (I normally get at least 1 every 10 minutes, I was going on a hour and a half with 0) which I thought was weird so I restarted the phone.
When the phone came back online I did not notice the white dot pressing itself anywhere, but anytime I touched the screen it would immediately know where my finger was and follow it around, but not actually press anything. When I held the power button and the little Shutdown and Restart options came up, if I sat there and just pressed either one of them constantly they would eventually recognize that I pressed something and do that action.
I was also able to get into the homescreen by getting the talk option to come up and backing out of it (The buttons on the bottom of the screen all worked fine) but once in the homescreen I couldn't actually press any buttons regularly so gave up on it.
The guy at the ATT store said he hadn't seen any other complaints about it so I did a factory reset while there (I had already backed up everything with Kies) and when it came back on there seemed to be no problems.
Like I said though I am waiting for a new one anyway, they are backordered at my local store (Should have got a new batch in Friday, not sure where my phone is now) so hopefully the new one I get doesn't have this problem nor the lag problem a lot of people have been getting.
bmroczka said:
Yeah restarting it did nothing for me, tried many times, took the battery out put it back in all that stuff. The same thing happened with my data, I had a connection that entire time that I was not receiving texts but none of them actually went through which is when the problem began.
What app were you able to get in to to fix it? Would like to know in case the problem happens again when they get me a new one.
Click to expand...
Click to collapse
Just the stock Phone app. My problem seemed like a software problem more than anything else.
But if you have to restart the phone in order for the digitizer to respond, thats a different story. A swap should fix your issue, since it seems so uncommon.