Regarding the WM 6.6 ROM update for your mobile phone, we are waiting for a confirmation from the software manufacture if the handset will receive an approved licence or not.
We will publish on our website a press release informing the latest updates but this won't happen this year according with Microsoft.
If there's any other enquiries, please let me know by responding using the link provided and I will be happy to check for you.
Best regards,
Pedro Santos
HTC
Think they confounded WM6.6 with WM7. WM6.6 WILL be out within this year I guess... Hard to understand that not even the manufacturers know what they're talking about...
Dear blah blah blah,
The DROID Incredible will be receiving the Froyo 2.2 update that is scheduled to be released before the end of the summer. However, we do not have any information about when the update will be released, what it will fix, or what features it will add to the device. We will not have any information about the update until it is released. You can keep an eye on our website, as when it is released it will be announced here blah blah blah
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number blah blah blah.
Sincerely,
Ante
HTC
Want to see what others are saying? Have a question to ask other HTC fans?
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I know this is the "General" section, but come on folks... can't we have some standards on what we post?
if you dont like what hes posting dont read it and move on
cant wait for froyo maybe itll be here for my birthday
Heh I was just giving him a hard time because this isn't news and the date is always subject to change (based on the buzz, the OTA update is done, VZW is just having it's way with it before releasing). I would be sad to see them slip the summer release date though (the sooner we get the final, the sooner an exploit method can be found... hopefully).
uhhh... does this actually say anything? I'm a bit confused...
Ok even though that letter conveyed no useful information whatsoever, at least it served purpose because they were responding to an inquiry...
As far as its purpose in here I have no clue.
Also I have no idea why people are calling or writing HTC and VZW. It's pointless. It's not like they've been just sitting around waiting for you to write them so they can finally tell someone.Someone will make an announcement when it is confirmed to roll out. Stop wasting your energy, it will happen soon enough.
Sent from my rooted Incredible using XDA App
Please wait for a Samsung Agent to respond.
All Samsung Agents are currently assisting others. Thanks for your patience. A Samsung Agent will be with you shortly.
You are now chatting with 'Dan'
Dan: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Bronson: Yeah, I'm sure your getting flooded with these questions, but where is my 2.2 (Froyo) for my Fascinate?
Dan: I understand that you have information about 2.2
Dan: Unfortunately 2.2 is not released for the phones.
Dan: Unfortunately there is no update available at this time for your (phone model), nor is there an estimated date of one being released.
Bronson: Are you serious, explain to me why I paid 600 dollars for a phone that never gets updated?
Dan: I am really sorry for the inconvenience caused to you.
Dan: We have galaxy phones with different carriers.
Dan: Our support team need to launch update and run update on demo phones and check to make sure there is no glitch on phones after update.
Bronson: I don't care about other carriers, I'm on Verizon, and we are the only people that haven't got an update...
Dan: I am sorry for miscommunication , 2.2 update is not released for any of the carriers
Bronson: So you have no clue when, the mighty Samsung Gods with 2.2?
Bronson: bless us* excuse me
Dan: We in the chat support team provide technical support, unfortunately we do not have information about release of updates
Dan: I will post your query to Our support team
Bronson: Dan let me ask you... What kind of cell phone do you use, and what carrier?
Dan: I am sorry we are not authorized to share our information in the chat session.
Bronson: Seriously? do you have froyo?
Dan: No froyo
Bronson: I'm thinking of naming my dog Froyo, just to say I have froyo, cause The Fascinate users will never get froyo.... Am I correct?
Dan: I am sorry for all the inconvenience , but we will have 2.2 update for the phones.
Bronson: So You MUST be a samsung user if you don't have froyo, since everyone else on this gods green earth has froyo. Hell everyone is getting 2.3
Dan: Unfortunately there is no information about time frame.
Bronson: You think I should trade my phone for a iPhone? or Droid X
Bronson: To be honest I just want flash
Bronson: Cam on, spill the beans Dan, when are we getting it?
Dan: We are unable to speculate when/if a software revision might be available due to the fact that this might lead to inaccurate information and confusion.
Dan: Once update should become available, it will be posted on our website in the Samsung Download Center.
Bronson: I'm already confused, and you have rumors (inaccurate information) all over the place.
Bronson: I was told I would be getting it yesterday
Bronson: I was so excited, I sacrficed a chicken in the name of Samsung.
Dan: I am sorry for miscommunication about release date of 2.2
Bronson: Are we skipping 2.2 and going to 2.3?
Bronson: I think gingerbread would be more filling.
Dan: No we will get 2.2 and next 2.3
Bronson: So 2013 I can expect 2.3?
Dan: I am sorry we cannot comment on it
Bronson: LOL
Bronson: Thanks Dan for your time, have a wonderful day
Dan: May I be of nay help?
Bronson: I'm sorry, you drinking again?
Dan: I am sorry I couldn’t help you fix the issue over the chat. However, is there anything else I might be able to assist you with?
Bronson: Nope
Dan: It was a pleasure assisting you. Thank you for contacting Samsung Technical Support. If you have a minute, please click on the blue “X close” button to receive a transcript of your chat and fill out a brief survey to help us serve you better. Have a wonderful day!
Chat session has been terminated by the Samsung Agent
You feel better about yourself now? Seems like you got a lot accomplished there
Hey I laughed...thank you for this
I'm sorry but that **** made me laugh. Especially the sacrificed chicken and drinking again part. Its 6 in the morning and I'm in here cracking up
SCH-I500 - DL09/Deodexed/StupidFast 1150lv/AOSP Black
beeblebrux said:
You feel better about yourself now? Seems like you got a lot accomplished there
Click to expand...
Click to collapse
I feel alot better, actually try it.. www.samsung.com go to support and click live chat, have some fun!
I was thinking, maybe all the Fascinate users should do the same, get on ask when we are getting our updates, but have some fun doing so lol
good job, OP
made me laugh...
"I'm thinking of naming my dog Froyo..." lulz
I'm almost certain that "Dan" is from India, a lot of the sentences was not typical english and sounds like a script..... I bet he was copying and pasting a lot of his responses.
I wonder what they would do if every fascinate user chatted in and threatened to return their phones.
Thonk Youl for contocting Samsong. Wood youl like a slurpee?
lol
Haha, Dan from india, I can't stand the fact that we cant get a response or any help. lol I love trolling Samsung
larry996 said:
Thonk Youl for contocting Samsong. Wood youl like a slurpee?
Click to expand...
Click to collapse
LOL, laughed so hard at that. OP also made me laugh. Good chat session.
Sent from my SCH-I500 using XDA App
zachsx said:
Haha, Dan from india, I can't stand the fact that we cant get a response or any help. lol I love trolling Samsung
Click to expand...
Click to collapse
sorry to spoil it for you, but the phillipines and other random places are getting more of the tech support, lately. the op was still funny as hell. what's really funny is when you keep getting disconnected because of bad signal on the phone, and every time you call back it's the same voice with a different name.
Well I had fun doing this chat session anyways lol
The chat session was hilarious!!! And it is sad that more and more of our tech jobs are going overseas to where we can't even understand them when they are trying to help.... and they are getting paid Milk Money so it isn't like they are very patient either.... Calling Dell, Time Warner (Cable), and Samsung is the worst! This is probably the last Samsung product I use which I am finding is the general consenses of the board!
It's really a shame, cause I really love this phone
These chat support people aren't even Samsung employees, just a few cents per hour third party company. I suppose there is some satisfaction in knowing the Samsung support channel is gummed up a bit by such calls, and maybe cost Samsung a few more pennies as a result, but time spent criticizing Samsung in areas where people who are making buying decisions is more likely to hurt and IMO is more effective.
Maybe it's been thought of, but somebody really should organize a "Pissed off Galaxy S User Day." Pick a day sometime in the near future and get the 10 million or so Galaxy S users to all tie up Samsung's phone and chat lines for 24 hours demanding Froyo now and a date for Gingerbread.
zachsx said:
Please wait for a Samsung Agent to respond.
All Samsung Agents are currently assisting others. Thanks for your patience. A Samsung Agent will be with you shortly.
You are now chatting with 'Dan'
Dan: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Bronson: Yeah, I'm sure your getting flooded with these questions, but where is my 2.2 (Froyo) for my Fascinate?
Dan: I understand that you have information about 2.2
Dan: Unfortunately 2.2 is not released for the phones.
Dan: Unfortunately there is no update available at this time for your (phone model), nor is there an estimated date of one being released.
Bronson: Are you serious, explain to me why I paid 600 dollars for a phone that never gets updated?
Dan: I am really sorry for the inconvenience caused to you.
Dan: We have galaxy phones with different carriers.
Dan: Our support team need to launch update and run update on demo phones and check to make sure there is no glitch on phones after update.
Bronson: I don't care about other carriers, I'm on Verizon, and we are the only people that haven't got an update...
Dan: I am sorry for miscommunication , 2.2 update is not released for any of the carriers
Bronson: So you have no clue when, the mighty Samsung Gods with 2.2?
Bronson: bless us* excuse me
Dan: We in the chat support team provide technical support, unfortunately we do not have information about release of updates
Dan: I will post your query to Our support team
Bronson: Dan let me ask you... What kind of cell phone do you use, and what carrier?
Dan: I am sorry we are not authorized to share our information in the chat session.
Bronson: Seriously? do you have froyo?
Dan: No froyo
Bronson: I'm thinking of naming my dog Froyo, just to say I have froyo, cause The Fascinate users will never get froyo.... Am I correct?
Dan: I am sorry for all the inconvenience , but we will have 2.2 update for the phones.
Bronson: So You MUST be a samsung user if you don't have froyo, since everyone else on this gods green earth has froyo. Hell everyone is getting 2.3
Dan: Unfortunately there is no information about time frame.
Bronson: You think I should trade my phone for a iPhone? or Droid X
Bronson: To be honest I just want flash
Bronson: Cam on, spill the beans Dan, when are we getting it?
Dan: We are unable to speculate when/if a software revision might be available due to the fact that this might lead to inaccurate information and confusion.
Dan: Once update should become available, it will be posted on our website in the Samsung Download Center.
Bronson: I'm already confused, and you have rumors (inaccurate information) all over the place.
Bronson: I was told I would be getting it yesterday
Bronson: I was so excited, I sacrficed a chicken in the name of Samsung.
Dan: I am sorry for miscommunication about release date of 2.2
Bronson: Are we skipping 2.2 and going to 2.3?
Bronson: I think gingerbread would be more filling.
Dan: No we will get 2.2 and next 2.3
Bronson: So 2013 I can expect 2.3?
Dan: I am sorry we cannot comment on it
Bronson: LOL
Bronson: Thanks Dan for your time, have a wonderful day
Dan: May I be of nay help?
Bronson: I'm sorry, you drinking again?
Dan: I am sorry I couldn’t help you fix the issue over the chat. However, is there anything else I might be able to assist you with?
Bronson: Nope
Dan: It was a pleasure assisting you. Thank you for contacting Samsung Technical Support. If you have a minute, please click on the blue “X close” button to receive a transcript of your chat and fill out a brief survey to help us serve you better. Have a wonderful day!
Chat session has been terminated by the Samsung Agent
Click to expand...
Click to collapse
Thank you for this chuckle, a little comic relief goes a long way
Exciting.
Really.
beeblebrux said:
You feel better about yourself now? Seems like you got a lot accomplished there
Click to expand...
Click to collapse
Hahahahahah, that was funny!
I just emailed Sony about the Ice Cream Sandwich update in the UK about this and they replied:
Thank you for contacting the Sony Xperia support centre regarding updates.
With regards to your enquiry, the update for Android 4.0 Ice Cream Sandwich is due for the Sony Ericsson Xperia Arc S in late May/early June.
We hope this information helps.
For the latest news, information and product support please visit www.sonymobile.com.
If you require any further assistance then please do not hesitate to respond to this email or call our customer support on 08705 237 237. Should you choose to contact us via an alternative channel, one of our agents will request a unique field from you and would suggest providing your Email address.
Please be aware that should you not respond within 5 days of this email your query will be automatically closed. Any further communications will not reach our support and a new query will need to be raised.
Kind Regards,
John Howey
Sony Xperia UK Customer Services
Click to expand...
Click to collapse
They did say 4-6 weeks after initial Nordic rollout, I just didn't think they'd go for the maximum 6 weeks without any release in between, this is just like someone at talk.sonymobile.com pointed out, that it'll be 1 month for everyone else.
theres already a thread stickied for ICS topics
Please read from down to up
I have sent you a copy and paste my request during last 3 days to Samsung Support MEA in order to ask about 4.3...they don't read messages ..they just copy and paste a recorded reply !!!
They also replied that 4.3 update didn't release yet although it's released since 19 Nov 2013
This is exactly the level of their customer support...i think they don't have plans while rolling out the updates...they just roll it one by one by luck not by a due date
سؤالك
Only stupid Robot who copy and paste words with the same mistakes without reading....*Good day not dat *as i told you before you are a group of losers ... sure your boss has no idea till now that update to 4.3 has started since 19 Nov 2013 >>>>*Good DAT to you losers *
سؤالك
Apologies to inform you that you are losers *Android 4.3 update has been released for Galaxy Note 2 since 19 Nov 2013 *Go ask your boss .....Really how poor your customer support level,*
Dear Samy Moustafa,*Thank you for contacting Samsung Electronics.Please find hereafter, our response.*
Good Dat Valued Customer*Apologies to inform you that the update 4.3 has not been released for Galaxy Note 2 yet. hopefully will be released soon. For more info contact us.*
* Your Transaction Number is*2119989982*
جواب الخبير الفني*
Dear Samy Moustafa,*
Thank you for contacting Samsung Electronics.*Please find hereafter, our response.*
Good Dat Valued
Customer*Apologies to inform you that the update 4.3 has not been released for Galaxy Note 2 yet. hopefully will be released soon. For more info contact us.*
* Your Transaction Number is*2119995312.*We hope this has been of some assistance to you. If you do have any further queries, please do not hesitate to contact us
جواب الخبير الفني
Dear Samy Moustafa,*
Thank you for contacting Samsung Electronics.*Please find hereafter, our response.*
Good Dat Valued
Customer*Apologies to inform you that the update 4.3 has not been released for Galaxy Note 2 yet. hopefully will be released soon. For more info contact us.*
* Your Transaction Number is*2120000995.*
We hope this has been of some assistance to you.
If you do have any further queries,
please do not hesitate to contact us.*
Kind Regards*Agent :
ERMS Q SGE*Samsung Electronics*Gulf Customer Satisfaction*Homepage:*
http://www.samsung.com/mea_en*
UAE 800-SAMSUNG*
Bahrain*8000-4726*
Kuwait*183-2255*
Sent from my GT-N7100 using Tapatalk
Sent from my GT-N7100 using Tapatalk