reply from HTC regarding 6.6 update - HD2 General

Regarding the WM 6.6 ROM update for your mobile phone, we are waiting for a confirmation from the software manufacture if the handset will receive an approved licence or not.
We will publish on our website a press release informing the latest updates but this won't happen this year according with Microsoft.
If there's any other enquiries, please let me know by responding using the link provided and I will be happy to check for you.
Best regards,
Pedro Santos
HTC

Think they confounded WM6.6 with WM7. WM6.6 WILL be out within this year I guess... Hard to understand that not even the manufacturers know what they're talking about...

Related

Face Recognition Software for PPC

anyone thought of this ? with all the smart developers here I'm sure it';s very doable.
like the Lenovo laptops have the VeriSign sofware. something similar for our ppcs. it would be pretty cool. sorry if it was already discussed maybe.
if it was maybe you can point me in the right direction. thanks
android has a free program something wallet that uses the camera to look at your eye before unlocking. great program if you dont want anyone looking into ur phone
jaygriggs,
I've searched all about xda-developers for the program you mentioned.... do you know where I can find it? Thanks
pclight said:
jaygriggs,
I've searched all about xda-developers for the program you mentioned.... do you know where I can find it? Thanks
Click to expand...
Click to collapse
i'll bet if you get ahold of a g1 you'll find it
hey if your in luck GOOGLE may even have something on it.... not like they have lots of information cataloged, or that they at all had a hand in the android operating system.....
biowallet
ask and you shall receive
http://whyandroid.com/mobile-news/205-biowallet-secure-your-device.html
But biowalett is for G1 and android only, is there an alternative for windows mobile?
BioWallet isn't even available yet. From the web site:
Availability
Many of you have shown interest in BioWallet these months and have asked us about the availability of the product. We really appreciate it.
Some of you even have got a T-Mobile G1, the first public Android device and want to install BioWallet in it.
The bad news is we haven't been given the possibility to get one and we don't want to release a product that hasn't been thoroughly tested on real hardware. We think it wouldn't be neither professional nor fair for you.
The good news is we keep working hard to deliver a software that meets your highest quality expectations. We will try to get a device somehow in the next few weeks and then our intention is releasing a version through the Android Market and other distribution channels.
If you want to be in the loop just subscribe to the list of BioWallet News and we will keep you posted!
By the way, once we complete the initial tests we want to start a beta program to test BioWallet in as many Android platforms as possible. So if you have an Android device and want a free BioWallet copy to help us to test it, just subscribe to the list of Beta Testers and you could be selected!
* - We respect your privacy and we won't share your data with anybody.
Last Updated ( Wednesday, 29 October 2008 22:53 )

[Q] No luck for HTC Wildfire

I got replay from HTC
''Dear Sergei,
Unfortunately old devices will not be unlocked this open boot loader policy is only for future releases, if you open the boot loader. It will invalidate your warranty still.
I hope that this information meets with your requirements, should you have any further questions please do not hesitate to contact us again.
If this response has resolved your query, and you have no further questions please close this ticket by following the link below. Upon closure of the ticket you will be invited to complete our Customer Satisfaction Survey which should take no more than 1 minute to complete.''
So no luck
fffffffffffffffffffffuuuuuuuuuuuuuuuuuuuuu
Unboliveble! I hate them now! Unrevoked only hope!
Sent from my HTC Wildfire using XDA App
Please read the following
Dear ......
Thank you for contacting us,
We currently don’t have information regarding which phones will be unlocked; Keep an eye on our official website and official social media outlets for announcements about which phones will be bootloader unlocked.
Please note that you can contact us via support line . For further details, please go to http://www.htc.com/europe/CA_Hotline.aspx, you'll find a toll free number that you can dial only from a landline.
Respect & Regards,
HTC Technical Support Team
http://www.htc.com
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number ......
dem012 said:
Dear ......
Thank you for contacting us,
We currently don’t have information regarding which phones will be unlocked; Keep an eye on our official website and official social media outlets for announcements about which phones will be bootloader unlocked.
Please note that you can contact us via support line . For further details, please go to bla bla bla, you'll find a toll free number that you can dial only from a landline.
Respect & Regards,
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number ......
Click to expand...
Click to collapse
I got the same replay, but then
" Dear Sergei,
Unfortunately old devices will not be unlocked this open boot loader policy is only for future releases, if you open the boot loader. It will invalidate your warranty still.
I hope that this information meets with your requirements, should you have any further questions please do not hesitate to contact us again.
If this response has resolved your query, and you have no further questions please close this ticket by following the link below. Upon closure of the ticket you will be invited to complete our Customer Satisfaction Survey which should take no more than 1 minute to complete."
So nothing for wildfire in the future
hehe. Glad HTC sent me a wildfire S as a replacement because their unlocking the bootloader on the newer devices
imlgl said:
hehe. Glad HTC sent me a wildfire S as a replacement because their unlocking the bootloader on the newer devices
Click to expand...
Click to collapse
how di you get a wildfire S as "a replacement" ?
i got this:
Thank you for contacting us,
Thanks so much for providing feedback, we hear your concerns. We value you as a customer and our goal is to give you a great experience with your phone. We're reviewing the issue and our policy around bootloaders and will provide more information in a follow up email soon. Thank you for your interest, support and willingness to share your feedback.
.......
imlgl said:
hehe. Glad HTC sent me a wildfire S as a replacement because their unlocking the bootloader on the newer devices
Click to expand...
Click to collapse
Tickle me curious... how?
Alex_GP said:
Tickle me curious... how?
Click to expand...
Click to collapse
I think it was because they failed to fix it twice. Then they lost it the 3rd time when they were meant to replace it for 4 weeks. Took 5 weeks for a replacement so I guess I got a wildfire S as a sorry gift.
Even better that it has only been out about a week in the UK
Who says its only Android that is fragmented? A look at all the replies by HTC CC shows it.
Well I guess that means we either find xtc clips or we move on to other, (preferably) non-htc phones.
cccccccccccccckkkkkkkkkkkkkkkkk
I was knowing this would happen the main reason behind this is network locked phones. If any1 gets the bootloader s-off they can easily flash radio and unlock the network and can use any sim card..
smokzye said:
i got this:
Thank you for contacting us,
Thanks so much for providing feedback, we hear your concerns. We value you as a customer and our goal is to give you a great experience with your phone. We're reviewing the issue and our policy around bootloaders and will provide more information in a follow up email soon. Thank you for your interest, support and willingness to share your feedback.
.......
Click to expand...
Click to collapse
I got the same first answer. I replied it didn't answer my question and I got the following answer:
Thank you for contacting us again.
At the moment there isn't more information available and the information I have provided is the latest available for your enquiry. I suggest to keep an eye on our official website and official social media outlets for announcements about the planning and which phones will be bootloader unlocked.
I hope that this information meets with your requirements, should you have any further questions please do not hesitate to contact us again.
If this response has resolved your query, and you have no further questions please close this ticket by following the link below. Upon closure of the ticket you will be invited to complete our Customer Satisfaction Survey which should take no more than 1 minute to complete.
Click to expand...
Click to collapse
I've been using a htc phone for the past six years, my wildfire was locked without my knowledge or permission and if it is not going to be unlocked it will be the last htc I buy.
Sent from the last htc phone I'll own using XDA App
The old devices will not be unlocked I think. Only the newer devices will be such as the wildfire S etc.
I think it's too much of a pain to unlock the bootloaders on the old devices as well, and I don't blame them, it's only a waste of more time and money.
If you want an unlocked htc then replace your old one with a newer and better phone....if you are too greedy for that, then use unrevoked.
That's the way it's always going to be, no need to blame the company for that. You would all do the same when it comes to more expenses.
Peace
Dethox said:
greedy
Click to expand...
Click to collapse
Lol. I stopped reading here.
I got an upgrade for free haha. Also I got another UPS package today from HTC. Looked inside and i have another wildfire haha.

HTC One US Developers Edition- Software Updates

Hi all,
I thought I would try and start a place for only the US Dev Edition unit where we could house the reponses and issues with updates, delays, etc...
I hope this makes sense and is useful. If not, then if one of the moderators could remove it, please....
I will start by offering the respone I just received from HTC regarding my question around why they could launch the Google Edition with 4.2.2. but still leave the US waiting for the update on the Developers Edition.
I thought buying a "clean" device, paying top dollar, direclty from HTC, with no Carrier involvment would mean timely updates?
I encourage others to post any information about this update or any future ones for this device!
Thank you for contacting the HTC Technical Support Center
We understand how you may be feeling regarding the update process to Jelly Bean 4.2 for the HTC One and we deeply apologize for the delay on this process. We sincerely work hard always on the updates for our customers, since we understand it is important for all of you to have the latest Android OS Versions.
We are always looking forward to develop updates that enhance your HTC experience. Due to the nature of the software development cycle, we may encounter the need to make some changes to ensure everything will work flawlessly, which is why we no longer engage to announce release dates.
We are currently running some tests to make sure the HTC One will function properly with 4.2, so we encourage you to check constantly on our website for further details about the release date. You can also follow us on Facebook or Twitter, where you can easily find the news of our products and also you can share all your concerns with our fans.
We sincerely expect your comprehension on this matter. Thanks for your continuous support of our products and services. Should you require further assistance, please do not hesitate to contact us through http://www.htc.com/www/contact/email/ or call us at +1-866-449-8358 from 8AM to 1AM, 7 days a week.
Best regards,
If this answers your comment or question, please click here to complete the process.
To submit another comment, please click here.
Sincerely,
The HTCDev Team
Want to see what others are saying? Have a question to ask other HTCDev fans?
Follow us on Twitter www.twitter.com/htcdev
Explore our development resources www.htcdev.com
maddie01 said:
Hi all,
I thought I would try and start a place for only the US Dev Edition unit where we could house the reponses and issues with updates, delays, etc...
I hope this makes sense and is useful. If not, then if one of the moderators could remove it, please....
I will start by offering the respone I just received from HTC regarding my question around why they could launch the Google Edition with 4.2.2. but still leave the US waiting for the update on the Developers Edition.
I thought buying a "clean" device, paying top dollar, direclty from HTC, with no Carrier involvment would mean timely updates?
I encourage others to post any information about this update or any future ones for this device!
Thank you for contacting the HTC Technical Support Center
We understand how you may be feeling regarding the update process to Jelly Bean 4.2 for the HTC One and we deeply apologize for the delay on this process. We sincerely work hard always on the updates for our customers, since we understand it is important for all of you to have the latest Android OS Versions.
We are always looking forward to develop updates that enhance your HTC experience. Due to the nature of the software development cycle, we may encounter the need to make some changes to ensure everything will work flawlessly, which is why we no longer engage to announce release dates.
We are currently running some tests to make sure the HTC One will function properly with 4.2, so we encourage you to check constantly on our website for further details about the release date. You can also follow us on Facebook or Twitter, where you can easily find the news of our products and also you can share all your concerns with our fans.
We sincerely expect your comprehension on this matter. Thanks for your continuous support of our products and services. Should you require further assistance, please do not hesitate to contact us through http://www.htc.com/www/contact/email/ or call us at +1-866-449-8358 from 8AM to 1AM, 7 days a week.
Best regards,
If this answers your comment or question, please click here to complete the process.
To submit another comment, please click here.
Sincerely,
The HTCDev Team
Want to see what others are saying? Have a question to ask other HTCDev fans?
Follow us on Twitter www.twitter.com/htcdev
Explore our development resources www.htcdev.com
Click to expand...
Click to collapse
Ahhh... Nothing like a generic message saying that we're not telling you anything.
same situation
bobruels44 said:
Ahhh... Nothing like a generic message saying that we're not telling you anything.
Click to expand...
Click to collapse
I am the in the exact same situation, spent 649 dollars on the HTC One 64 gb. Developer Edition. This
was supposed to be the phone to receive the updates first. I am still sitting here with 4.12 and checking
software updates 20 times a day. Very frustrating to say the least!
CC
Slowwwwly rolling out but not yet to US
cc999 said:
I am the in the exact same situation, spent 649 dollars on the HTC One 64 gb. Developer Edition. This
was supposed to be the phone to receive the updates first. I am still sitting here with 4.12 and checking
software updates 20 times a day. Very frustrating to say the least!
CC
Click to expand...
Click to collapse
I agree and I have seen the other posts so I know the Update is slowly being rolled out overseas to the International Versions, but the Google Edition That has 4.2.2 is for sale in the US, so they should have given it to the owners fo the Developers Edition in the US. I will post any additonal information/alerts about any updates in other countries as soon as i hear about it. Thanks for commenting !
sent email
maddie01 said:
I agree and I have seen the other posts so I know the Update is slowly being rolled out overseas to the International Versions, but the Google Edition That has 4.2.2 is for sale in the US, so they should have given it to the owners fo the Developers Edition in the US. I will post any additonal information/alerts about any updates in other countries as soon as i hear about it. Thanks for commenting !
Click to expand...
Click to collapse
Well I sent the email to the HTC Tech Support Center. Just received this back, look familiar? NOBODY EVEN READS THESE!
"Thank you for contacting the HTC Technical Support Center
We understand how you may be feeling regarding the update process to Jelly Bean 4.2 for the HTC One and we deeply apologize for the delay on this process. We sincerely work hard always on the updates for our customers, since we understand it is important for all of you to have the latest Android OS Versions.
We are always looking forward to develop updates that enhance your HTC experience. Due to the nature of the software development cycle, we may encounter the need to make some changes to ensure everything will work flawlessly, which is why we no longer engage to announce release dates. Charlie, we are currently running some tests to make sure the HTC One will function properly with 4.2, so we encourage you to check constantly on our website for further details about the release date. You can also follow us on Facebook or Twitter, where you can easily find the news of our products and also you can share all your concerns with our fans.
We sincerely expect your comprehension on this matter. Thanks for your continuous support of our products and services. Should you require further assistance, please do not hesitate to contact us through http://www.htc.com/www/contact/email/ or call us at +1-866-449-8358 from 8AM to 1AM, 7 days a week. "
CC
This is just a copy and paste reply and replace the name with your name. 4.2.2 is pushed out for International ONE and they are working hard on your developer ONE to make sure you get the HTC worst experience of being a developer.
Sent from my HTC One using xda app-developers app
Encourage everyone to send a message to; http://www.htcdev.com/
cc999 said:
Well I sent the email to the HTC Tech Support Center. Just received this back, look familiar? NOBODY EVEN READS THESE!
"Thank you for contacting the HTC Technical Support Center
We understand how you may be feeling regarding the update process to Jelly Bean 4.2 for the HTC One and we deeply apologize for the delay on this process. We sincerely work hard always on the updates for our customers, since we understand it is important for all of you to have the latest Android OS Versions.
We are always looking forward to develop updates that enhance your HTC experience. Due to the nature of the software development cycle, we may encounter the need to make some changes to ensure everything will work flawlessly, which is why we no longer engage to announce release dates. Charlie, we are currently running some tests to make sure the HTC One will function properly with 4.2, so we encourage you to check constantly on our website for further details about the release date. You can also follow us on Facebook or Twitter, where you can easily find the news of our products and also you can share all your concerns with our fans.
We sincerely expect your comprehension on this matter. Thanks for your continuous support of our products and services. Should you require further assistance, please do not hesitate to contact us through http://www.htc.com/www/contact/email/ or call us at +1-866-449-8358 from 8AM to 1AM, 7 days a week. "
CC
Click to expand...
Click to collapse
Thanks!
One of the things I was hoping to accomplish was to get as many people as possible to send in thier message to; http://www.htcdev.com/...
so that HTC would see the number of frustrated customers. I know that every corporation tracks incoming messages by Subject matter and they review the topics on a regular basis. May not change anything now but there is power in numbers! HTC could use as much positive press as possible right now anyway!
4.2.2 for the us versions will be here within the next few weeks. You will get the update before the carriers at least.
Im sure everyone knows the international for mostly all phones get it first before the united states.
To CC999: (Sorry I replied to the wrong post and got wrong quote)
You aren't alone. I share your sentiment. Could have easily gotten the El Cheapo from ATT but chose to pony up for the DE and now being treated like a guy with the ATT version *shrug*. It makes me feel like these companies like HTC aren't even in tune with the silly little things that potentially keep Android fans happy and loyal...like....timely updates to as recent an OS version as possible??!! About two weeks ago I rooted and flashed Viper One. And Fell in love with my phone all over again. But it's missing the lock screen widget, the instagram blinkfeed and the immediately sharable screenshots...which i actually really miss from my Nexus 4. Also, I desperately need my Zoes to stop saving 2000 still pics with each day out at the park. Sigh. What can ya do....
maddie01 said:
Thanks!
One of the things I was hoping to accomplish was to get as many people as possible to send in thier message to; http://www.htcdev.com/...
so that HTC would see the number of frustrated customers. I know that every corporation tracks incoming messages by Subject matter and they review the topics on a regular basis. May not change anything now but there is power in numbers! HTC could use as much positive press as possible right now anyway!
Click to expand...
Click to collapse
You should post this to reddit, I've sent in my email to HTC addressing my concerns with their update process as well, pretty sure I'll get the same bullsh*t message back from them.
Sent from my HTC One using xda premium
I got a slightly different response:
Thank you for reaching the HTC Tech Support Team with your inquiry, I’m here to make sure all your questions and doubts are cleared.
I comprehend where you're coming from, as I been there before; I certainly know that now days is vital to be up to date when it comes to remain connected/communicated, basically because it is high priority to have a reliable device, nevertheless, as of now, all of the updates are only pushed when the stability of the devices is guaranteed, therefore, it has to be under constant analysis, trials & rewrites among others; only when it has reached nearest point of perfection, which is at our development team's discretion, it's when is send out or pushed to specific devices (such as your HTC One), once again I do acknowledge and understand your perspective on this matter, which is why we greatly appreciate the understanding and patience on this subject.
If you need further assistance, please do not hesitate to contact us at http://www.htc.com/us/contact/email/, I’m here to make sure all your questions are addressed in the most efficient way, or if you prefer real time assistance you can reach our customer service line at +1-866-449-8358, 8 am to 1 am ET, 7 days a week.
Thank you for choosing HTC.
If you think about it, HTC was pretty upfront about what they think of US developer editions; our cids start with BS, you should've known that htc would BS about the updates and that the developer edition being special.
Sent from my HTC One using xda app-developers app
djan84 said:
If you think about it, HTC was pretty upfront about what they think of US developer editions; our cids start with BS, you should've known that htc would BS about the updates and that the developer edition being special.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Haahaa, nice one so we have the Bull [email protected]+ version..I love it...good attitude to have. Hopefully news will start rolling in as it gets released across the US...can always go back to a Custom 4.2.2 until the Stock version is official..Thanks for the laugh.
Sent from my HTC One using xda premium
Thanks for e-mailing HTC and posting the differenet response....Well at least we know they are not total robots and they can respond in thier own words! Even though they continue to avoid the issue of the Google Edition haivng 4.2.2. as the Dev Edition and the Google Edition are not that different (except Sense and maybe an extra radio?)...still good to keep some pressure on them,
HTC doesn't care much about the pressure that comes from XDA, but get this on the front page of Reddit and the update will be out tomorrow lol.
Sent from my HTC One using xda premium
cc999 said:
I am the in the exact same situation, spent 649 dollars on the HTC One 64 gb. Developer Edition. This
was supposed to be the phone to receive the updates first. I am still sitting here with 4.12 and checking
software updates 20 times a day. Very frustrating to say the least!
CC
Click to expand...
Click to collapse
I'm also frustrated about all of this, but you are making assumptions that are untrue.
Where did you ever hear HTC claim that "This was supposed to be the phone to receive the updates first"? I'm pretty sure the announced purpose of this phone is to be the untouched edition with the bootloader unlockable out of the box, with no possibility for carrier restrictions.
Nowhere did I ever read HTC claim that it would be the first to receive updates, and that's a silly assumption to make. It's a niche version of the phone - sure it's popular here on XDA, but it's a very small drop in the ocean - and I would expect the other versions to receive priority on updates.
At the end of the day, HTC is still a business and they're going to prioritise updates to the versions of the phone that have the largest user base.
Will play around with Reddit tomorrow and see how to go about this. Thanks for the Post...
maddie01 said:
Will play around with Reddit tomorrow and see how to go about this. Thanks for the Post...
Click to expand...
Click to collapse
Good luck.
I honestly think its bullcrap that they won't release it stateside yet. We had ROMs with 4.2.2 firmware over a month ago and even when they updated WWE units to newer 4.1.2 versions the dev edition didn't get it for weeks.
I'm optimistic but I'd say probably somewhere closer to a week.
I'm 100% sure that the dev edit would get the update after the standard htc one USA unlocked version. Watch!
I don't see any benefits of a dev edit htc one. It's not even s off
In the mean time I keep hitting check for update. I know we close.
maddie01 said:
Will play around with Reddit tomorrow and see how to go about this. Thanks for the Post...
Click to expand...
Click to collapse
Someone has already posted it to /r/HTCone.
Sent from my HTC One using xda premium

Official Kernel Sources for Desire 820n (a51ul) - HTCDev

Hi, as most of you know, we don't have official kernel sources for our devices (820n), I don't think so they will release it, so the last thing we can do, spam http://www.htcdev.com/contact (type your name, email, choose country and language, in "type" choose kernel source code) with requests of releasing this sources. It is last hope for custom rom's and kernels.
@edit I forgot, add the information you need sources for kernel in version 3.10.49 (Android 6.0).
Good idea, I have submitted.
This idiots says that we have source code in download... idiots
Thank you for contacting HTC support.
As per your email, we understand that you are awaiting for an update on your HTC Desire 820.
We will certainly assist you with your query
We understand how important it is for you to have your phone upgraded to the latest available operating system in the market.
In response to your query, we would like to inform you that our goal is to give every customer the best possible experience on every phone. Every HTC phone is a combination of a unique HTC hardware and software combination along with the core operating system (Android or Windows). We only update our phones if it will provide an overall improved user experience, as we balance features, performance and usability. We at HTC ensure that any upgrades to the existing operating system will enhance the operational experience of our devices without a room for setback. As of now, we will be unable to commit on the software update for HTC Desire 820 When the update for HTC Desire 820 will be released you will get the notification on your phone, once it is connected to the Internet.
We would appreciate, if you would visit our website http://www.htc.com/in/ regularly as we would also update the details for any latest updates for the handsets.
You can also check the latest updates for HTC handset on our facebook page: http://www.facebook.com/htc
We value your time and patience.
If this answers your comment or question, please click here to complete the process.
To submit another comment, please click here.
Sincerely,
The HTCDev Team
stupid people.
I've sent the request at saturday and today got this reply:
Dear,
Thank you for your time to keep in touch with our HTC technical support Mr.
If requested kernel source is not available on our official site, www.htcdev.com; we can assure you that HTC will release it soon. Follow up our HTCDev.com site and we believe it will be available soon. Before we answered on your email, kindly note we have send note to our developer team. We appreciate your patience and understanding.
Once again, we apologize for the inconvenience. If you are satisfied with our service, please rate our customer support on the survey you will receive in your email soon. We will be very grateful.
Wish you a nice day.
If you have any other inquiries, don't hesitate to contact us again.
For further details, please note that you can contact us via support line or via email following the below link:
https://support.htc.com/en
They must publish source code of all kernels not only Android 6.0.
Wysłano z Tapatalk / Sent with Tapatalk
This is what I got when acquiring kernel source for 820u.
------
Dear ~,
Thank you for contacting HTC!
Regarding to your HTC Desire 820u inquiry, we would like to provide following information for your reference please.
HTC is committed to assist customers in unlocking bootloader for HTC devices. However, due to some of our carrier customers concern, certain models with specific restrictions may not be able to be unlocked.
Please note that we have uploaded all available files for download already. Therefore if the files that you would like to obtain are not listed, it indicates that those files are unavailable to the public.
We do provide ongoing support on developer website as our goal is to give every customer the best possible experience on every device.
Therefore, we have remarked your contact information and we will inform you in advance once there is news regarding to it.
In addition, you may visit HTC developer website for latest information:*
http://www.htcdev.com/
Thank you for your understanding and support towards HTC.
Have a nice day.
HTC Customer Service Hotline:*
Hong Kong (852)3077 5588, Macau (853) 6262 6390*
Service Time:*
Monday to Saturday: 08:00am--08:00pm*
Sunday and Public Holiday: 09:00am--06:00pm
If this answers your comment or question, please*click here*to complete the process.
To submit another comment, please*click here.
Sincerely,
The HTCDev Team
Sent form my HTC Desire 820u via Tapatalk
I think with sadly face that we will never get kernel source

Security, who needs that?

Cicely A.: “Thank you for contacting ZTE’s Chat customer service, we appreciate your business and value our relationship. At the end of this session you will receive a brief three question satisfaction survey on the support you received. Please take the time to provide your feedback on your experience today. Thank you.”
Cicely A.: Hello, my name is Cicely.
Cicely A.: How can I assist your with your unlocking inquiry for your device today?
ME: hi
ME: im concerned that my phone has never recieved an update
ME: and it isvery out of date on android security patch version number
Cicely A.: I see that you have a concern regarding your device not receiving a software update. I will be more than happy to look into this for you.
Cicely A.: Before we proceed, I need to gather some information to create a profile for you.
Cicely A.: May I please have your device phone number, carrier and model number/name?
ME: XXX-XXX-XXXX
ME: tmobile
ME: blade v8 pro
ME: version
Cicely A.: Thank you for that confirmation.
ME: z978v1.0.0b19
Cicely A.: Thank you.
Cicely A.: Although we appreciate your passion for inquiring on software updates for your device, at this time, we do not have the insight to when future updates will be released for your device. Once there is an update for the device, it will be pushed out to you, however, there is not an update available. I do apologize.
ME: this is me notifying you of security issues
ME: you are put on notice
ME: Im posting this chat to XDA
ME: and filing for future possible legal action
ME: good day
*************
Devices under warranty are generally subject to protections and issues of negligence can be applied. I plan on sending this to my state attorney general. A company that is willing to neglect security like this needs to be brought up to speed and fast in todays insecure world.
<3 xD
ME: and filing for future possible legal action
Click to expand...
Click to collapse
plus no root
I know this is a necro, but the forums here are pretty dead, probably due to ZTE and this particular model not being too popular or easy to root. I did notice they fixed WiFi KRACK vulnerability very fast. They must have really felt that one was a threat to their brand.
Selenia said:
I know this is a necro, but the forums here are pretty dead, probably due to ZTE and this particular model not being too popular or easy to root. I did notice they fixed WiFi KRACK vulnerability very fast. They must have really felt that one was a threat to their brand.
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When was this update? Latest is October security patch with b20 version here. That doesn't include krack fix I don't think as that was in November's security update.
My patch level is currently 2/5/2018. You might want to force a manual check.

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