Database Users

White spots on screen

Has anyone had the problem where they have large white spots on their screen?
On my screen I have 3 spots that are lighter than the rest of the phone. The spots dont affect the phone at all but they are really annoying. I have had the screen replaced 3 times by Sprint now and I want to know if its a defect or just my own damn fault. I never press the screen hard and I keep the phone in my pocket with the screen facing my leg. If others have this problem please chime in!
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I have a white spot on my screen also. Sprint said they would replace the phone. I think someone said it was due to processor heat. Mine is a 002 Novatec.
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That would suck if its the processor. Did you go to the store or call up?
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I've done both. Sprint keeps saying there are no available replacements. A store supposedly ordered one for me but it has been over a month now. I think I'm going to call up and ask for retentions.
Sent from my PC36100 using XDA App

I was at the Sprint Store (official) yesterday with my friend (I was helping him pick out a phone). I brought my phone for the tech to look at for the same issue. What they told me is the oils from the skin cause it on HTC screens and there isn't anything they can do. I claim complete BS on this because I've had a screen protector on it. Not sure if I should just phone sprint or not...

StealthTH said:
I was at the Sprint Store (official) yesterday with my friend (I was helping him pick out a phone). I brought my phone for the tech to look at for the same issue. What they told me is the oils from the skin cause it on HTC screens and there isn't anything they can do. I claim complete BS on this because I've had a screen protector on it. Not sure if I should just phone sprint or not...
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So he said the oil from your hands penetrates through the glass and affects the screen? What planet is that guy from?

Had the same issue, but I mine had multiple white spots. Got a refurbished unit.
Sent from my PC36100 using XDA App

This seems like complete bull. This looks like a hardware defect and Sprint should do something about it. I called tonight and all they did was send me my 2nd refurbished phone.
Sent from my PC36100 using XDA App

So did both of your refurbished evo have the same white spots ?? I only have one white spot.... so far it doesn't bother me that much.....
I have a 0003 novatec

from past experience white spots are dead pixels which is definitely a manufacture defect

I've had my Evo replaced numerous times.
Evo 1 replaces three weeks.after buying bacuase of a white spot. Replaced with a new one.
Evo 2 replaces fives weeks later dues to same white spot on screen. Replaced with a refurbished unit.
Evo 3 replaced three weeks later due to white spot on screen again. Replaced with another refurbished unit.
Evo 4 was damaged from beginning. Mic not working and external speaker, ringtone speaker, was sounding like it was blown. Replaced in three days. Got a free hdmi cable.
Evo 5, couldn't even use. It was still attached to another account. I went off on the Sprint rep at the store and told them I wanted it delivered to my house cuz I refused to go the store.
Evo 5.5. Store manager called and delivered to my house. He even was able to get me a white Evo. Brand new, not a refurbished unit. So far I call it my sixth in three months but fifth that I could use. In three months.
So far, one week later, no problems and hope there isn't any more. I love the phone but hate driving back and fourth.
Sent from my PC36100 using XDA App

FL0OD said:
from past experience white spots are dead pixels which is definitely a manufacture defect
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No... dead pixels are pixels that show only one color... or no color at all.... this is just a defect in the screen it some sort of heat building up behind it maybe.....

teamgreen02 said:
I've done both. Sprint keeps saying there are no available replacements. A store supposedly ordered one for me but it has been over a month now. I think I'm going to call up and ask for retentions.
Sent from my PC36100 using XDA App
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Don't expect anything from retention, they can't send replacements and you will just be more frustrated.
Sent from my Evo beeesshh

FL0OD said:
from past experience white spots are dead pixels which is definitely a manufacture defect
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Click to collapse
+1 ... Glad someone pointed that out, it's not dead pixels but definitely a manufacturers defect.
Sent from my Evo beeesshh

First Evo I got off of Craigslist had a real bad light spot. I sold that one and got a new one in the store. At first I don't believe that it had a light spot, but now it has a small one that's not too bad. My brother's Evo has it. One co-worker's Evo has it. Another co-worker does not have it.
Like others I assume that it is heat related. All of the Evos have the Nova screen. The one co-worker who does not have a lighter spot is probably the least likely to be using his heavily. 3D gaming while charging the phone is the most likely culprit IMHO as there is heat from charging combined with heat from the CPU and GPU. The phone does cut off charging when things hit 50C, but I think it's too hot at this point.
I can't see HTC or Sprint fixing it unless they start using a LCD panel that can handle the heat or they implement a software fix that throttles the CPU before it gets too hot.

i have 3 spots, two in a row and a larger more pronounced spot lower, like a surprised smiley face mocking me. i'm rooted and love the state my phone is in so there's no way i'm going to ever turn this in.
i also had a similar issue with my iphone 3gs. it is absolutely a manufacturer's defect and your preference as to whether you can deal with it.

Gotta throw this out there...the white spots on my evo only show up when watching porn on the damn thing...lol

Ew
Papa Smurf151 said:
Gotta throw this out there...the white spots on my evo only show up when watching porn on the damn thing...lol
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Sent from my PC36100 using XDA App

Yes. Ew.
I had the white spots twice. It is from heat buildup from the processor. Don't let them tell you it can't be replaced. The first time I had it they gave me a refurbished unit. The second time the same store told me nothing could be done and "it wasn't an issue." That is bull**** because if it isn't an issue then it's a feature and that's a ****ty feature. I took it to another sprint store just a mile farther in another direction and they replaced the screen for free.

I have had two EVOs and I have no idea what you ppl are even talking about - never seen or had any white spots on either one of my screens, and I have 11 friends who have EVOs as well and none of them have said any thing about white spots... guess we are just lucky...

To anyone who bought a new Epic within the past month

Do you guys have the issue of the screen being loose at all? Reason I'm asking is because I'm hoping to get a new one as a replacement.
When the Epic first came out the forum was flooded with people who had the issue but lately that doesn't really seem to be the case. Maybe it was fixed in production like HTC fixed the glass separation problem with the EVO.

vince06 said:
Do you guys have the issue of the screen being loose at all? Reason I'm asking is because I'm hoping to get a new one as a replacement.
When the Epic first came out the forum was flooded with people who had the issue but lately that doesn't really seem to be the case. Maybe it was fixed in production like HTC fixed the glass separation problem with the EVO.
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Weird. Got mine 2 days after the release and have had no problems of that sort.
Sent from my SPH-D700 using XDA App

The actual glass is loose?

I just got my third one in the month since I moved from the moment.
The first one the screen wasn't and wouldn't go into the phone, there was one corner and half the side that would not seat down to where it should be. The second had a nice one pixel wide line right down the middle of the screen. And my third and current one is perfect in every sense of the word!
Both of my other ones you could separate the screen and the keyboard for a little gap that annoyed the hell out of me. My current one is seriously rock solid!
So from my experience I'd definitely say go for it and try to get a new one. I was doubting if the epic was right for me, but my latest one changed my mind completely!

No not the actual glass but the whole top half of the phone that slides out.
But yea I see a lot of people saying their newew ones are more solid so that's good.
Sent from my SPH-D700 using XDA App

My wife and I just got ours last month and we have had no problems with ours. We love em. You shouldn't have a problem with a new order, but you never know.
Sent from my shoe, I mean....Epic shoe... I mean Samsung Epic!

I've had mine since the first week, and yes, its loose, but only as much as any other slider I've had. I don't think it has gotten any "worse"... I had a cheapo 2 pc. Best buy hard case on it, and with that it was perfectly solid. The 'action' of the slide, the spring assist of it, is just as good as new too. If yours is that horrible, take it back for sure... I just accept that sliders do that, as long as it doesn't butt-dial from slight opening, I'm ok.

The first one I got on launch day had separation of the glass to the frame. Made clicking noises after I turned off all the clicks and hapatic feedback ****. The 2nd and 3rd Epic's I had, have been rock solid.

i got my epic in october and since then its loose now i guess its normal from normal use because its a slider...my cousin got his last month and his is loose too now.

I got myne on release day and have no problems at all mybe jus a little loose keyboard but I don't use it much so I don't care
Sent from my SPH-D700 using XDA App

vince06 said:
Do you guys have the issue of the screen being loose at all? Reason I'm asking is because I'm hoping to get a new one as a replacement.
When the Epic first came out the forum was flooded with people who had the issue but lately that doesn't really seem to be the case. Maybe it was fixed in production like HTC fixed the glass separation problem with the EVO.
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The issue of loose or wobbly screens is a known one. I have had to replace my Epic twice due to that reason. So, when I was getting the one I have now, I asked the sales rep. to let me check if the screen was wobbly or not, before he activated it. When you pay so much for such devices, there shouldn't be any margin for imperfection. You should get your phone replaced.

Am I trippin?

Im under my 30 days so I've takin my phone back twice already for a new one. The first on was a 0004 the second was a 0003 and now I have a 0004 again. It seems like the 0004s are a little snappier when launching apps and navigating through the general UI itself. Or am I just hallucinating. I'll tell you something else! When you first get the phone its set to vibrate when you touch the soft keys and the keyboard. The 0003 vibrated a lot more when you hit the keys which I didn't like. The 0004 is more faint vibration. I'll be trading thus guy in for a new one again this week because the screen is lifting already straight out of the box
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WoW! So many in 30 days, what do they say when you take it in? I have one thats under the 30 and has one stuck pixel, I had decided to just keep it (0003) but if its really that easy, why now, lol. Do you get a fresh set of 30 days when you get the new one???

No my 30 days is up the 25th
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I just dont see how you could possibly get 4 bad phones.

I got mine on the first day it was released and the only thing I see is are to spots I think from dabbing my finger on the screen lol
But I think I can live with it
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I've had all three hardware revisions and I've noticed the same things so it's not just you.
Sent from my HTC EVO 4G using XDA Premium App

When I push down on the bottom .left corner of the screen I can watch it pill back up. From what I've read around the internet it only gets worse and to take it back if you can. Maybe radio shack is getting crap phones who knows. All I know is that I'm under my thirty days and its worth another try to get one that is exceptible in my eyes. It's not exceptible for a screen to be separating from the phone itself right outta the box. There are standards to be upheld.
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I got mine from Radio Shack in December, and I've had no issues so far with the screen. Good luck!

iv had mine for a long time n its hw v3 i havent noticed anything like that

stevo760 said:
When I push down on the bottom .left corner of the screen I can watch it pill back up. From what I've read around the internet it only gets worse and to take it back if you can. Maybe radio shack is getting crap phones who knows. All I know is that I'm under my thirty days and its worth another try to get one that is exceptible in my eyes. It's not exceptible for a screen to be separating from the phone itself right outta the box. There are standards to be upheld.
Sent from my PC36100 using XDA Premium App
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I agree, I would not settle for a screen separating at all! I am gonna keep my phone with the one stuck pixel though. To much to do, setting phone up and all for just one pixel. My luck the replacement would have 2 stuck pixels! lol
Good Luck

cordell12 said:
I agree, I would not settle for a screen separating at all! I am gonna keep my phone with the one stuck pixel though. To much to do, setting phone up and all for just one pixel. My luck the replacement would have 2 stuck pixels! lol
Good Luck
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Lol I set my phone up multiple times per week.
swyped from my cyanogenized and gingerbreaded EVO

That is the problem with the Evo I'm on my fourth since September and I finally got one with no screen separation but it makes so many like cracking noises when you put some pressure on it.
Htc needs to step it up
Sent from my CM7 EVO

I took my first one back right after my 30 days because the usb port was falling apart. Two weeks later, I took the second one back because the software was bugging out & the phone wouldn't boot. Neither were rooted & I have insurance, so it was super easy and free. I got this one, rooted it, and that was in December & I've had no problems.
I agree about the haptic feedback on the 003s. I hate it, it feels like a toy or something. I dial it down to barely noticeable in CM Settings, but the 004s still feel smother.

[Q] Did your RMA have problems?

Ive gone thought 2 RMAs and ive phoned Google for the 3 one.
- 1 device: All the device made noise, cracking all the time.
- 2 device: Horrible screen bleeding and noise on the speaker
-3 device: A black line from top to bottom of the device. Can be seen on white screens.
Im actually thinking on asking a refund and getting other phone. I love N4 but all come with some sort of problem.
What has been your experience?
Sent from my Nexus 4 using xda app-developers app

I've been good with my first one ..but I have a feeling if u had my phone it would've been RMA 'ed ..
Sent from my Nexus 4 using xda app-developers app

icecicle said:
I've been good with my first one ..but I have a feeling if u had my phone it would've been RMA 'ed ..
Sent from my Nexus 4 using xda app-developers app
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What does it have?
Sent from my Nexus 4 using xda app-developers app

You should have just kept the first one

patrickjaden said:
You should have just kept the first one
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The first one seemed badly attached. Made noise and the back moved
Sent from my Nexus 4 using xda app-developers app

icecicle said:
I've been good with my first one ..but I have a feeling if u had my phone it would've been RMA 'ed ..
Sent from my Nexus 4 using xda app-developers app
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I'll disagree only because people have suggested the same thing to me. I'm waiting for my 3rd device to ship. My first one has a bright spot you see in the middle whenever the phone is held from an angle, like a cluster of stuck pixels. The second had a bad yellow tint and black dust under the screen.
In the past 2 years I've bought 2 Lenovo laptops, an Asus Zenbook, a PSVita, an iPod Touch, a Samsung TV, Nexus One/S/Galaxy, Galaxy S2, Galaxy S3, a Xoom and a Galaxy Tab 10.1.
At NO point have I had to return or exchange a single one of these devices.
I otherwise love the device, but I have no doubt that corners were cut in the manufacturing process to attain the low price.

You are lucky your rma is shipping. This is my first rma with the n4 and they're not even shipping it to me. It's been almost 2 weeks too.

I ordered 4 originally (not for selling, for friends). Mine was the only one with problem (overheating, screen flicker, bad MicroUSB port). The RMA'd device was awesome in every way, but had no functioning Magnometer (so no orientation sensing or compass functionality). Still waiting for the second RMA to get here. Other than that, amazing phone.

My first device had the yellow spot syndrome so I RMA'ed it. Was disappointed to find the replacement had a yellow tint on the display. Was planning on RMAing that too until I found out it could be fixed with software. So I'm now happy with my 2nd n4.

sporez said:
My first device had the yellow spot syndrome so I RMA'ed it. Was disappointed to find the replacement had a yellow tint on the display. Was planning on RMAing that too until I found out it could be fixed with software. So I'm now happy with my 2nd n4.
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could I asked what software you used? I just called in a RMA today because of a yellow tint down the right side of my screen and it's hasn't went away in a long time so its probably not the glue..

euki69 said:
could I asked what software you used? I just called in a RMA today because of a yellow tint down the right side of my screen and it's hasn't went away in a long time so its probably not the glue..
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Flashing the Jellytime kernel did it for me. There's also the Nexus 4 Display control that allows you to adjust it without changing kernels (I myself haven't used this but it looks promising).
I'm not sure if either would work if you have a stripe down the side, but it's worth a shot.

sporez said:
Flashing the Jellytime kernel did it for me. There's also the Nexus 4 Display control that allows you to adjust it without changing kernels (I myself haven't used this but it looks promising).
I'm not sure if either would work if you have a stripe down the side, but it's worth a shot.
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Thanks for the suggestions! Did you flash the jellytime kernel itself in the ROM thread, or did you flash the whole ROM along with the kernel? I don't know if there is a difference between the two besides the lack of OC. The kernel didn't fix the issues with me :c I might try the display control.

euki69 said:
Thanks for the suggestions! Did you flash the jellytime kernel itself in the ROM thread, or did you flash the whole ROM along with the kernel? I don't know if there is a difference between the two besides the lack of OC. The kernel didn't fix the issues with me :c I might try the display control.
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I just flashed the kernel only. Sounds like yours is likely hardware, sadly.
Sent from my ASUS Transformer Pad TF300T

sporez said:
I just flashed the kernel only. Sounds like yours is likely hardware, sadly.
Sent from my ASUS Transformer Pad TF300T
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Well.. I RMA'd yesterday and this morning I've received an email saying my order has shipped surprisingly o.o so.. so far no RMA problems.. *crosses fingers* *knocks on wood*

euki69 said:
Well.. I RMA'd yesterday and this morning I've received an email saying my order has shipped surprisingly o.o so.. so far no RMA problems.. *crosses fingers* *knocks on wood*
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Nice!! My RMA went super smooth also. I RMA'ed on a tuesday and new phone was here thursday!

rttnpig] said:
- 1 device: All the device made noise, cracking all the time.
- 2 device: Horrible screen bleeding and noise on the speaker
-3 device: A black line from top to bottom of the device. Can be seen on white screens.
Click to expand...
Click to collapse
RMA's are now back ordered as well. Mine just changed to pre-ordered, and the CSR says they are now completely out of devices. I'm gonna say, crap like this contributes, as well as people that fry their phone OCing. OP absolutely has the right to a high quality device. But given the obvious supply issues Google has been having, I don't think it would have hurt to just deal with it for a couple weeks, none of those are deadline issues, and you have a full year to RMA for a manufacturer defect. I have a 3/4 inch tall strip across the center of my screen with no touch response, damn near cripples the device's usability.
Oh well, I guess that just means I get a phone from the third batch, that much less likely to have defects I hope. Or maybe I'll get the OP's refurb'd 1st device, cause I'm not that damned picky.
Again, OP does have the right to a high quality device, but now this kinda crap is screwing over user's with deadline issues.

my RMA was very fast (australia) shipped within 24hours of calling to setup the RMA
My phones earpiece cut out randomly so often i couldn't hear people when they called. the new one is perfect tho.

My old phone rattled and buzzed real loud and the replacement fixed that but it has a yellow tinted screen with clear spots.
Sent from my Nexus 4

they dont have any new ones to use for RMAs so people are just getting "refurbed" returns that already had problems even if the problems are unrefurbable like screen issues

idividebyzero said:
they dont have any new ones to use for RMAs so people are just getting "refurbed" returns that already had problems even if the problems are unrefurbable like screen issues
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source?
Sent from my GT-N7100 using xda premium

Has anyone got a unit without dead pixels? O.o

I love the phone, but I'm onto my fourth replacement now because they've all had dead pixels. If this next one is still faulty I'll likely give up and settle for it, but I'm very surprised - I've not had this problem with any other manufacturer and it's weird that HTC has this issue.

brpqzme said:
I love the phone, but I'm onto my fourth replacement now because they've all had dead pixels. If this next one is still faulty I'll likely give up and settle for it, but I'm very surprised - I've not had this problem with any other manufacturer and it's weird that HTC has this issue.
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I'm on my first HTC One, no dead pixels, didn't need to get it replaced for any reason

i don't appear to have any.

None here
Sent from my HTC One using xda premium

4th one?!?!?!? Wow, that just sounds like very bad luck. Are you getting them from the same place each time?

brpqzme said:
I love the phone, but I'm onto my fourth replacement now because they've all had dead pixels. If this next one is still faulty I'll likely give up and settle for it, but I'm very surprised - I've not had this problem with any other manufacturer and it's weird that HTC has this issue.
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On my first phone as well. Battery life sucks but screen's pretty good. No dead pixels even though my old GS2 is just as bright.

Nlue said:
On my first phone as well. Battery life sucks but screen's pretty good. No dead pixels even though my old GS2 is just as bright.
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The gs2 was a great phone. To answer the question, mine doesn't have any dead pixels.

aooga said:
The gs2 was a great phone. To answer the question, mine doesn't have any dead pixels.
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I went through 3 Dev editions. I got tired of playing this game and cancelled my entire order. Getting a black one from ATT on friday, lets see how this goes. Worst case scenario I take it to a store and they give me one right on the spot. (or get it in from somewhere).

Tested with some app I forget but all good- dev ed.
Sent from my HTC One using Tapatalk 2

whats a dead pixel?

My first One, no dead or stuck pixel.
Sent from my HTC One using xda premium

really don't understand the whole battery life thing, this is the longest last phone I'VE EVER HAD, i've come straight from a sensation where i was charging twice as often as this. I thought it had crashed the other day, every time i checked the phone it said 30%...... for hourrrs.... had to reboot just to check, 30% still lol

I'm on my second One, not a single dead pixel on either. Two completely different screens though.

No dead pixels here m8
Sent from my HTC One using xda app-developers app

On my first and none here either.

I haven't done any tests or anything, but I haven't seen any dead or stuck pixels.

none here

I don't have any dead pixels either. I'm on my second one, neither had dead pixels. Only exchanged due to a weird light coming from the top of the screen, speaker crackling, heavier than usual and a gap in the screen.
My ATT store said they got a new shipment, went in and exchanged and my new One is perfect. =)
Sent from my HTC One using xda app-developers app

I guess I'm just incredibly unlukcy! I envy you all
Maybe it's a faulty batch in the UK.. After the first 2 faulty ones, I started checking for them on purpose using an app. Oh well, hopefully my next replacement is perfect. I really want to start using this phone.
jags_the1 said:
whats a dead pixel?
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A dead-pixel is sort of like this
http://www.thewwwblog.com/wp-content/uploads/2009/11/Dead-Pixels.jpg

first htc one also, no dead/stuck/bright pixels :laugh: