Database Users

White spots on screen

Has anyone had the problem where they have large white spots on their screen?
On my screen I have 3 spots that are lighter than the rest of the phone. The spots dont affect the phone at all but they are really annoying. I have had the screen replaced 3 times by Sprint now and I want to know if its a defect or just my own damn fault. I never press the screen hard and I keep the phone in my pocket with the screen facing my leg. If others have this problem please chime in!
Sent from my PC36100 using XDA App

I have a white spot on my screen also. Sprint said they would replace the phone. I think someone said it was due to processor heat. Mine is a 002 Novatec.
Sent from my PC36100 using XDA App

That would suck if its the processor. Did you go to the store or call up?
Sent from my PC36100 using XDA App

I've done both. Sprint keeps saying there are no available replacements. A store supposedly ordered one for me but it has been over a month now. I think I'm going to call up and ask for retentions.
Sent from my PC36100 using XDA App

I was at the Sprint Store (official) yesterday with my friend (I was helping him pick out a phone). I brought my phone for the tech to look at for the same issue. What they told me is the oils from the skin cause it on HTC screens and there isn't anything they can do. I claim complete BS on this because I've had a screen protector on it. Not sure if I should just phone sprint or not...

StealthTH said:
I was at the Sprint Store (official) yesterday with my friend (I was helping him pick out a phone). I brought my phone for the tech to look at for the same issue. What they told me is the oils from the skin cause it on HTC screens and there isn't anything they can do. I claim complete BS on this because I've had a screen protector on it. Not sure if I should just phone sprint or not...
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So he said the oil from your hands penetrates through the glass and affects the screen? What planet is that guy from?

Had the same issue, but I mine had multiple white spots. Got a refurbished unit.
Sent from my PC36100 using XDA App

This seems like complete bull. This looks like a hardware defect and Sprint should do something about it. I called tonight and all they did was send me my 2nd refurbished phone.
Sent from my PC36100 using XDA App

So did both of your refurbished evo have the same white spots ?? I only have one white spot.... so far it doesn't bother me that much.....
I have a 0003 novatec

from past experience white spots are dead pixels which is definitely a manufacture defect

I've had my Evo replaced numerous times.
Evo 1 replaces three weeks.after buying bacuase of a white spot. Replaced with a new one.
Evo 2 replaces fives weeks later dues to same white spot on screen. Replaced with a refurbished unit.
Evo 3 replaced three weeks later due to white spot on screen again. Replaced with another refurbished unit.
Evo 4 was damaged from beginning. Mic not working and external speaker, ringtone speaker, was sounding like it was blown. Replaced in three days. Got a free hdmi cable.
Evo 5, couldn't even use. It was still attached to another account. I went off on the Sprint rep at the store and told them I wanted it delivered to my house cuz I refused to go the store.
Evo 5.5. Store manager called and delivered to my house. He even was able to get me a white Evo. Brand new, not a refurbished unit. So far I call it my sixth in three months but fifth that I could use. In three months.
So far, one week later, no problems and hope there isn't any more. I love the phone but hate driving back and fourth.
Sent from my PC36100 using XDA App

FL0OD said:
from past experience white spots are dead pixels which is definitely a manufacture defect
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No... dead pixels are pixels that show only one color... or no color at all.... this is just a defect in the screen it some sort of heat building up behind it maybe.....

teamgreen02 said:
I've done both. Sprint keeps saying there are no available replacements. A store supposedly ordered one for me but it has been over a month now. I think I'm going to call up and ask for retentions.
Sent from my PC36100 using XDA App
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Don't expect anything from retention, they can't send replacements and you will just be more frustrated.
Sent from my Evo beeesshh

FL0OD said:
from past experience white spots are dead pixels which is definitely a manufacture defect
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+1 ... Glad someone pointed that out, it's not dead pixels but definitely a manufacturers defect.
Sent from my Evo beeesshh

First Evo I got off of Craigslist had a real bad light spot. I sold that one and got a new one in the store. At first I don't believe that it had a light spot, but now it has a small one that's not too bad. My brother's Evo has it. One co-worker's Evo has it. Another co-worker does not have it.
Like others I assume that it is heat related. All of the Evos have the Nova screen. The one co-worker who does not have a lighter spot is probably the least likely to be using his heavily. 3D gaming while charging the phone is the most likely culprit IMHO as there is heat from charging combined with heat from the CPU and GPU. The phone does cut off charging when things hit 50C, but I think it's too hot at this point.
I can't see HTC or Sprint fixing it unless they start using a LCD panel that can handle the heat or they implement a software fix that throttles the CPU before it gets too hot.

i have 3 spots, two in a row and a larger more pronounced spot lower, like a surprised smiley face mocking me. i'm rooted and love the state my phone is in so there's no way i'm going to ever turn this in.
i also had a similar issue with my iphone 3gs. it is absolutely a manufacturer's defect and your preference as to whether you can deal with it.

Gotta throw this out there...the white spots on my evo only show up when watching porn on the damn thing...lol

Ew
Papa Smurf151 said:
Gotta throw this out there...the white spots on my evo only show up when watching porn on the damn thing...lol
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Sent from my PC36100 using XDA App

Yes. Ew.
I had the white spots twice. It is from heat buildup from the processor. Don't let them tell you it can't be replaced. The first time I had it they gave me a refurbished unit. The second time the same store told me nothing could be done and "it wasn't an issue." That is bull**** because if it isn't an issue then it's a feature and that's a ****ty feature. I took it to another sprint store just a mile farther in another direction and they replaced the screen for free.

I have had two EVOs and I have no idea what you ppl are even talking about - never seen or had any white spots on either one of my screens, and I have 11 friends who have EVOs as well and none of them have said any thing about white spots... guess we are just lucky...

Dead pixels

Hello,
I just bought a nexus s and I think I have dead pixels,Does some of you experienced this?
Here's a pic:
http://hpics.li/4505f11

Return it now! Shoukdnt have dead pixels
Sent from my Nexus S using XDA App

Yes return the phone and get a replacement.

Wow I never seen a dead pixel on a iphone last time I saw one was in my psps when I came out
Sent from my Nexus S 4G using Tapatalk

Yes those are dead pixels and they will exchange the phone no problem, you have quite a few also. You should be happy with a new phone.
Sent from my Nexus S 4G using XDA Premium App

evivbulgroz said:
Hello,
I just bought a nexus s and I think I have dead pixels,Does some of you experienced this?
Here's a pic:
http://hpics.li/4505f11
Click to expand...
Click to collapse
Those are actually stuck pixels, not really dead pixels, but since they don't change they're useless and could be considered "dead". But you should get your phone exchanged for a new one as pixel issues in this day and age of display technology should never be seen. I once bought an LCD monitor that had about 15 stuck pixels in about 6 groups of 2 or 3 pixels. The "policy" of the store was not to exchange monitors with less than 20. But I looked at a display model which was 100%, and then opened another box and insisted he check that one and it was 100% too, so I asked him why should I be stuck with a less than 100% monitor? He reluctantly exchanged it and I still have that monitor 5 years later and it's still 100%. Since then I've never had another display (TV, computer, cell) that was less than 100%, so I would complain if even a single pixel was dead/stuck.
For the record, my Nexus S is 100%. My wife's HTC Desire (nee mine) is still 100%, and my daughter's HTC Legend is also 100% still. Don't hesitate or let them bully you - get it exchanged ASAP.

The first thing I do when I get a new phone is check for dead pixels. I can live with a couple on a large monitor or TV, but not on a small screen like a cell phone.

This is a problem! Also, if it has this and it is new, chances are things will get worse along the lifespan of the device. Get it replaced asap.

I will get it replaced tomorrow, I hope they'll accept to exchange it...

Shocking! Think you may have broken a world record. With that amount of dead pixels they cannot argue.
Sent from my Nexus S using XDA App

Dead pixels on a samoled screen is not very common. One of the reasons I love the screens. However, I did have one on my last replacement Epic. LCD's like Evo's are more prone to dead pixels and they are pretty common. I had at least one or two in the couple I had.
Sent from my Nexus S 4G using XDA Premium App

Dead P!xels.

I ran the dead pixel test on my GT and found out that I have at least 5 dead pixels. You could barely see the majority of them, but I know they are there. What should I do? Exchange? Anyone else? Thanks.
Sent from my HTC Glacier using XDA App

you will drive yourself insane doing it, if you do swap it out just go on with life and never touch a dead pixel checker again it will literally kill you. for last few days i have not seen a single thing wrong with mine ran the check for ****s and giggles and now every time I open my screen i see the random one lil pixel hanging out in the corner screaming FUUUU at me.

Lol, true. I'll let u know what I do with this thing, 5 is A LOT.
Sent from my HTC Glacier using XDA App

back in the day when I had my fist gen touch I went through 9 before I got one with 2 dead pixels and apparently up to 5 dead pixels is acceptable to be sold to a consumer according to the apple support.

Wow. That's a lot of returns. Lol.
Sent from my HTC Glacier using XDA App

Returned my unlocked white one with 2 dead pixels...Didn't even see them at 1st but they stuck out during a video playback ...Got a grey one at staples with coupon....been looking and don't see any so far.

Nice. I hope I get lucky and get one with no dead pixels.
Sent from my HTC Glacier using XDA App

Don't see any here. I'd definitely exchange it. It's not a common problem with these displays.

I'm presuming that everyone here knows the difference between a dead and a stuck pixel. Because stuck pixels can be fixed. I've fixed a few on my 23" Samsung monitor and they never came back.

Would you accept 1 dead pixel ?

I just go my n10 today and really like it. Just ran a dead pixel finding app as my n7 had loads. I got 1. Its there in bottom right corner, a black dot that keeps staring at me now.
Is this considered "acceptable" or would you get it replaced?
So far everything else is fine, I could end up with
A: A worse one
B: The same again with dead pixel(s)
C: A 'perfect' one
That assuming Google don't have a minimum acceptable dp level
Any thoughts?
Sent from my Nexus 10 using xda premium

Depends on how visible it is to you. If it were me, I'd be exchanging it. Displays with dead pixels aren't all that common, at least in my experience. I've got a 2560x1440 monitor and it has no dead pixels. My older monitor which is 1920x1080 had one black pixel dead center, and I asked my friends what I should do. They instantly said replace, and I'm glad I did. Got a perfect monitor back from Newegg and I probably would've regretted keeping it. Once you notice the defect, you're always going to notice it.

I see so many posts from people who go to all kinds of trouble to find things wrong with their devices so they can return them.
If you keep looking for things that are wrong, you are going to keep finding them and never be happy. I received my Nexus 10 yesterday. I haven't run any tests on it, didn't check for light bleed, didn't check for dead pixels, etc. I just used the tablet.
And you know what? It's awesome and I love it. If you had never checked for the dead pixel, you probably would have never noticed it. But you did, and now it's all you can see.
Sorry, this is a trend that I have noticed with devices lately that kind of bothers me. My suggestion - get a new one and don't go over it with a fine tooth comb! Just enjoy it!

I would return it. I expect what i paid for, not something that is close enough to what i paid for.

barqer said:
I see so many posts from people who go to all kinds of trouble to find things wrong with their devices so they can return them.
If you keep looking for things that are wrong, you are going to keep finding them and never be happy. I received my Nexus 10 yesterday. I haven't run any tests on it, didn't check for light bleed, didn't check for dead pixels, etc. I just used the tablet.
And you know what? It's awesome and I love it. If you had never checked for the dead pixel, you probably would have never noticed it. But you did, and now it's all you can see.
Sorry, this is a trend that I have noticed with devices lately that kind of bothers me. My suggestion - get a new one and don't go over it with a fine tooth comb! Just enjoy it!
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Yeh I guess your kind of right, however I don't WANT a reason to return it.
I'd just be p***ed if I discovered faults after my statutory return period expires. N7 was replaced twice in 1 month. If I'd not checked it thoroughly id have had no option but a replacement (after 30 days) , not the refund I actually got.
Thanks guys
Going to call Google tommorow, dunno when they will have stock to replace it with though.
Sent from my GT-I9300 using xda premium

RMA it. If it's not for quality control do it for the peace of mind. Knowing you have a dead pixel will leave you unhappy.
Just be sure to check for other defects on the new device when you get it.
Sent from my Nexus 10 using xda app-developers app

Return it. I wouldn't accept a dead pixel or extreme light bleed.
Sent from my Nexus 10 using xda premium

First of all, 1 dead pixel is completely acceptable in all circumstances and no company should (or does?) do a return for 1 dead pixel. ALL policies cover a few dead pixels, usually the general policy is 3 or less dead pixels in the center region and 5 or less within zones along the outside regions. A company can choose to be nice and offer a replacement anyway, but they are in no way obligated to replace any unit that has a screen with only 1-2 dead pixels. Some companies choose to offer special models with a "guarantee" to not have dead pixels (really just that the policy is now 1 dead pixel at most) but they also charge a price premium for these special models in the range of an extra $100 in most cases.
Second, it should be INCREDIBLY hard to see a single dead pixel even if it were in the center of the screen. The density is just too much to cause complaints from 1 being dead.

I had a single dead pixel on my iPad 3. When I took it to the Apple centre, they refused to replace it. They said that Apple has a policy of needig atleast 3 dead pixels in a bunch.
Sent from my GT-I9300 using Tapatalk 2

Well uncle Google has kindly accepted to replace it for me.
For the record, you can easily spot the dead pixel on a white background. I admit I found it using a test app. But now it's discovered I see it every time.
Maybe I'm being fussy but my s1,s2 and now s3 have never had 1 single dp. Tablets are bigger so I guess there's a greater chance.
Anyway fingers crossed the replacement is dp free
Sent from my GT-I9300 using xda premium

New one arrived, 0 dead pixels
Was a black speck under the glass when I opened it. Tapped the glass and it moved to the edge and it's gone
Sent from my GT-I9300 using xda premium

I've only come across 1 dead pixel on the many screens I've seen (was on a CR-48 test Chromebook from Google), and it was a red pixel in the middle of the screen. I used the laptop for a while anyway and just generally ignored it.
Maybe since it was a free laptop that I didn't use primarily, that made me not really mind it too much; but if I saw that on my Nexus 10, it would bother me quite a bit.

[Q] Did your RMA have problems?

Ive gone thought 2 RMAs and ive phoned Google for the 3 one.
- 1 device: All the device made noise, cracking all the time.
- 2 device: Horrible screen bleeding and noise on the speaker
-3 device: A black line from top to bottom of the device. Can be seen on white screens.
Im actually thinking on asking a refund and getting other phone. I love N4 but all come with some sort of problem.
What has been your experience?
Sent from my Nexus 4 using xda app-developers app

I've been good with my first one ..but I have a feeling if u had my phone it would've been RMA 'ed ..
Sent from my Nexus 4 using xda app-developers app

icecicle said:
I've been good with my first one ..but I have a feeling if u had my phone it would've been RMA 'ed ..
Sent from my Nexus 4 using xda app-developers app
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Click to collapse
What does it have?
Sent from my Nexus 4 using xda app-developers app

You should have just kept the first one

patrickjaden said:
You should have just kept the first one
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Click to collapse
The first one seemed badly attached. Made noise and the back moved
Sent from my Nexus 4 using xda app-developers app

icecicle said:
I've been good with my first one ..but I have a feeling if u had my phone it would've been RMA 'ed ..
Sent from my Nexus 4 using xda app-developers app
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I'll disagree only because people have suggested the same thing to me. I'm waiting for my 3rd device to ship. My first one has a bright spot you see in the middle whenever the phone is held from an angle, like a cluster of stuck pixels. The second had a bad yellow tint and black dust under the screen.
In the past 2 years I've bought 2 Lenovo laptops, an Asus Zenbook, a PSVita, an iPod Touch, a Samsung TV, Nexus One/S/Galaxy, Galaxy S2, Galaxy S3, a Xoom and a Galaxy Tab 10.1.
At NO point have I had to return or exchange a single one of these devices.
I otherwise love the device, but I have no doubt that corners were cut in the manufacturing process to attain the low price.

You are lucky your rma is shipping. This is my first rma with the n4 and they're not even shipping it to me. It's been almost 2 weeks too.

I ordered 4 originally (not for selling, for friends). Mine was the only one with problem (overheating, screen flicker, bad MicroUSB port). The RMA'd device was awesome in every way, but had no functioning Magnometer (so no orientation sensing or compass functionality). Still waiting for the second RMA to get here. Other than that, amazing phone.

My first device had the yellow spot syndrome so I RMA'ed it. Was disappointed to find the replacement had a yellow tint on the display. Was planning on RMAing that too until I found out it could be fixed with software. So I'm now happy with my 2nd n4.

sporez said:
My first device had the yellow spot syndrome so I RMA'ed it. Was disappointed to find the replacement had a yellow tint on the display. Was planning on RMAing that too until I found out it could be fixed with software. So I'm now happy with my 2nd n4.
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Click to collapse
could I asked what software you used? I just called in a RMA today because of a yellow tint down the right side of my screen and it's hasn't went away in a long time so its probably not the glue..

euki69 said:
could I asked what software you used? I just called in a RMA today because of a yellow tint down the right side of my screen and it's hasn't went away in a long time so its probably not the glue..
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Click to collapse
Flashing the Jellytime kernel did it for me. There's also the Nexus 4 Display control that allows you to adjust it without changing kernels (I myself haven't used this but it looks promising).
I'm not sure if either would work if you have a stripe down the side, but it's worth a shot.

sporez said:
Flashing the Jellytime kernel did it for me. There's also the Nexus 4 Display control that allows you to adjust it without changing kernels (I myself haven't used this but it looks promising).
I'm not sure if either would work if you have a stripe down the side, but it's worth a shot.
Click to expand...
Click to collapse
Thanks for the suggestions! Did you flash the jellytime kernel itself in the ROM thread, or did you flash the whole ROM along with the kernel? I don't know if there is a difference between the two besides the lack of OC. The kernel didn't fix the issues with me :c I might try the display control.

euki69 said:
Thanks for the suggestions! Did you flash the jellytime kernel itself in the ROM thread, or did you flash the whole ROM along with the kernel? I don't know if there is a difference between the two besides the lack of OC. The kernel didn't fix the issues with me :c I might try the display control.
Click to expand...
Click to collapse
I just flashed the kernel only. Sounds like yours is likely hardware, sadly.
Sent from my ASUS Transformer Pad TF300T

sporez said:
I just flashed the kernel only. Sounds like yours is likely hardware, sadly.
Sent from my ASUS Transformer Pad TF300T
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Well.. I RMA'd yesterday and this morning I've received an email saying my order has shipped surprisingly o.o so.. so far no RMA problems.. *crosses fingers* *knocks on wood*

euki69 said:
Well.. I RMA'd yesterday and this morning I've received an email saying my order has shipped surprisingly o.o so.. so far no RMA problems.. *crosses fingers* *knocks on wood*
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Nice!! My RMA went super smooth also. I RMA'ed on a tuesday and new phone was here thursday!

rttnpig] said:
- 1 device: All the device made noise, cracking all the time.
- 2 device: Horrible screen bleeding and noise on the speaker
-3 device: A black line from top to bottom of the device. Can be seen on white screens.
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Click to collapse
RMA's are now back ordered as well. Mine just changed to pre-ordered, and the CSR says they are now completely out of devices. I'm gonna say, crap like this contributes, as well as people that fry their phone OCing. OP absolutely has the right to a high quality device. But given the obvious supply issues Google has been having, I don't think it would have hurt to just deal with it for a couple weeks, none of those are deadline issues, and you have a full year to RMA for a manufacturer defect. I have a 3/4 inch tall strip across the center of my screen with no touch response, damn near cripples the device's usability.
Oh well, I guess that just means I get a phone from the third batch, that much less likely to have defects I hope. Or maybe I'll get the OP's refurb'd 1st device, cause I'm not that damned picky.
Again, OP does have the right to a high quality device, but now this kinda crap is screwing over user's with deadline issues.

my RMA was very fast (australia) shipped within 24hours of calling to setup the RMA
My phones earpiece cut out randomly so often i couldn't hear people when they called. the new one is perfect tho.

My old phone rattled and buzzed real loud and the replacement fixed that but it has a yellow tinted screen with clear spots.
Sent from my Nexus 4

they dont have any new ones to use for RMAs so people are just getting "refurbed" returns that already had problems even if the problems are unrefurbable like screen issues

idividebyzero said:
they dont have any new ones to use for RMAs so people are just getting "refurbed" returns that already had problems even if the problems are unrefurbable like screen issues
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source?
Sent from my GT-N7100 using xda premium