Has anyone had the problem where they have large white spots on their screen?
On my screen I have 3 spots that are lighter than the rest of the phone. The spots dont affect the phone at all but they are really annoying. I have had the screen replaced 3 times by Sprint now and I want to know if its a defect or just my own damn fault. I never press the screen hard and I keep the phone in my pocket with the screen facing my leg. If others have this problem please chime in!
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I have a white spot on my screen also. Sprint said they would replace the phone. I think someone said it was due to processor heat. Mine is a 002 Novatec.
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That would suck if its the processor. Did you go to the store or call up?
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I've done both. Sprint keeps saying there are no available replacements. A store supposedly ordered one for me but it has been over a month now. I think I'm going to call up and ask for retentions.
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I was at the Sprint Store (official) yesterday with my friend (I was helping him pick out a phone). I brought my phone for the tech to look at for the same issue. What they told me is the oils from the skin cause it on HTC screens and there isn't anything they can do. I claim complete BS on this because I've had a screen protector on it. Not sure if I should just phone sprint or not...
StealthTH said:
I was at the Sprint Store (official) yesterday with my friend (I was helping him pick out a phone). I brought my phone for the tech to look at for the same issue. What they told me is the oils from the skin cause it on HTC screens and there isn't anything they can do. I claim complete BS on this because I've had a screen protector on it. Not sure if I should just phone sprint or not...
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Click to collapse
So he said the oil from your hands penetrates through the glass and affects the screen? What planet is that guy from?
Had the same issue, but I mine had multiple white spots. Got a refurbished unit.
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This seems like complete bull. This looks like a hardware defect and Sprint should do something about it. I called tonight and all they did was send me my 2nd refurbished phone.
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So did both of your refurbished evo have the same white spots ?? I only have one white spot.... so far it doesn't bother me that much.....
I have a 0003 novatec
from past experience white spots are dead pixels which is definitely a manufacture defect
I've had my Evo replaced numerous times.
Evo 1 replaces three weeks.after buying bacuase of a white spot. Replaced with a new one.
Evo 2 replaces fives weeks later dues to same white spot on screen. Replaced with a refurbished unit.
Evo 3 replaced three weeks later due to white spot on screen again. Replaced with another refurbished unit.
Evo 4 was damaged from beginning. Mic not working and external speaker, ringtone speaker, was sounding like it was blown. Replaced in three days. Got a free hdmi cable.
Evo 5, couldn't even use. It was still attached to another account. I went off on the Sprint rep at the store and told them I wanted it delivered to my house cuz I refused to go the store.
Evo 5.5. Store manager called and delivered to my house. He even was able to get me a white Evo. Brand new, not a refurbished unit. So far I call it my sixth in three months but fifth that I could use. In three months.
So far, one week later, no problems and hope there isn't any more. I love the phone but hate driving back and fourth.
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FL0OD said:
from past experience white spots are dead pixels which is definitely a manufacture defect
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Click to collapse
No... dead pixels are pixels that show only one color... or no color at all.... this is just a defect in the screen it some sort of heat building up behind it maybe.....
teamgreen02 said:
I've done both. Sprint keeps saying there are no available replacements. A store supposedly ordered one for me but it has been over a month now. I think I'm going to call up and ask for retentions.
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Click to collapse
Don't expect anything from retention, they can't send replacements and you will just be more frustrated.
Sent from my Evo beeesshh
FL0OD said:
from past experience white spots are dead pixels which is definitely a manufacture defect
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Click to collapse
+1 ... Glad someone pointed that out, it's not dead pixels but definitely a manufacturers defect.
Sent from my Evo beeesshh
First Evo I got off of Craigslist had a real bad light spot. I sold that one and got a new one in the store. At first I don't believe that it had a light spot, but now it has a small one that's not too bad. My brother's Evo has it. One co-worker's Evo has it. Another co-worker does not have it.
Like others I assume that it is heat related. All of the Evos have the Nova screen. The one co-worker who does not have a lighter spot is probably the least likely to be using his heavily. 3D gaming while charging the phone is the most likely culprit IMHO as there is heat from charging combined with heat from the CPU and GPU. The phone does cut off charging when things hit 50C, but I think it's too hot at this point.
I can't see HTC or Sprint fixing it unless they start using a LCD panel that can handle the heat or they implement a software fix that throttles the CPU before it gets too hot.
i have 3 spots, two in a row and a larger more pronounced spot lower, like a surprised smiley face mocking me. i'm rooted and love the state my phone is in so there's no way i'm going to ever turn this in.
i also had a similar issue with my iphone 3gs. it is absolutely a manufacturer's defect and your preference as to whether you can deal with it.
Gotta throw this out there...the white spots on my evo only show up when watching porn on the damn thing...lol
Ew
Papa Smurf151 said:
Gotta throw this out there...the white spots on my evo only show up when watching porn on the damn thing...lol
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Yes. Ew.
I had the white spots twice. It is from heat buildup from the processor. Don't let them tell you it can't be replaced. The first time I had it they gave me a refurbished unit. The second time the same store told me nothing could be done and "it wasn't an issue." That is bull**** because if it isn't an issue then it's a feature and that's a ****ty feature. I took it to another sprint store just a mile farther in another direction and they replaced the screen for free.
I have had two EVOs and I have no idea what you ppl are even talking about - never seen or had any white spots on either one of my screens, and I have 11 friends who have EVOs as well and none of them have said any thing about white spots... guess we are just lucky...
Related
There's a bright spot on my screen its not discoloured just brighter then the rest of the screen about the size of a pencil eraser I brought it to the Sprint store to get a replacement but they told me its because I dropped the phone yes I have dropped it previously and you can see the scratch but the off sent cracked at all just a scratch on the case I asked the tech if he could prove that it was from droping the phone he said he can't but wont order me a replacement has this issue happens to anyone else any ideas on what I should do?
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go to a different store until they replace it
my replacement was like that, i was like, eh i can live with it!!
my first one did it. it was a biotch to get it replaced. Then my new one started doing the same thing in the same spot. It really only noticeable on white screens. I have insurance from best buy so im just going to smash the mofo and get a new one when i get back from the desert. hopefully they have some new hardware revisions out by then and it will be all better but ill probably just get stuck with a refurb.
I have the same issue with mine. It just started here recently. It's not bugging me too bad, so I'll just live with it. And I haven't done anything to mine (no drops).
So it's not something under my screen protector. Good to know.
It bothers me on bright white screens, but everything else about the phone is great. I'm not sure I'd trade this in and potentially get a phone with light leakage, screen raising, etc. Maybe I will eventually get it looked at, though. Like, after hardware 0004 and 0005 come out?
We'll see.
Could anybody post a pic of this phenomenon?
@zhensley-Unless you've just bought your phone and they roll out the 004 revision pretty soon, your chances of getting one are pretty slim. If i'm not mistaken after the 30 day return period any replacement phone you would get is a refurb. I'd definitely wait a looong while until the 002/3's are less common to even think about getting a refurb.
I have this too. I have not dropped it, and taken good care of it (albeit, without a case / screen protector). And yes, it only shows on white screens - and mine is the size of a large dime. It's annoying, but I can live with it. I don't even want to attempt to deal with Sprint.
+1
I am on my 2nd EVO - the first was not like this (002) this is a novatek 003 - and i only really notice it on white screens as well.. my phone has been in the official HTC rubber case since day one
but I can live with it for sure
Yeah my phone has that bright light to at the right too I had never dropped the phone its been the since I bought the phone
you guys shouldn't just sit on this problem. some of the earlier EVO's had this issue, there was a thread about this, and they took them back for replacements. my first one was like this. now mine is perfect.
Had the same problem with my first Evo, never dropped it, even my laptop has these spots.
So, I had the issue too.
I called into sprint store in West LA, and asked if I could get a replacement for the bright spots.
According to the rep I talked to this has been happening more and more; and said come into the store and we can order you a replacement.
I went to the store 5 hours later, and I talked to the same person I talked to on the phone, and he placed the order without even looking at the phone. I was in and out in 5 minutes.
Pretty Easy. Not sure why OP had so much difficulty.
I was one of the lucky evo launchers with the unlucky hardware version 002, took sprint all up to a week ago to receive my replacement. First thing I checked was hardware version and viola 003. If you haven't guessed yet my issue was the bleeding in the screen on white. I was surfing the net last night when out of nowhere, a little bleeding started to happen. Im to assume I have the old screen in this one. I'm going to get another replacement, but has this happened to any of they 003 with new screens?
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On the plus I got my 3000mAh extended battery in the mail today, AND the new phone will be rooted, not making the same 2.2 update mistake as with this one
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xcodesterox said:
I was one of the lucky evo launchers with the unlucky hardware version 002, took sprint all up to a week ago to receive my replacement. First thing I checked was hardware version and viola 003. If you haven't guessed yet my issue was the bleeding in the screen on white. I was surfing the net last night when out of nowhere, a little bleeding started to happen. Im to assume I have the old screen in this one. I'm going to get another replacement, but has this happened to any of they 003 with new screens?
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Click to collapse
I did not realize 002 was a bad thing. I was quite pleased that mine was 002, and still am, it's been a rock.
I have the 003 right now, don't see any problems with it.
It was the screen variations the two use, 002 and some in 003 have the original screens that are prone to the issue im having, white/lighter spots that grow in size. A cosmetic issue really but I for one didn't buy this phone to have that. Sprint us giving me the run around now so maybe this extended time will assure the epson screen vs the novatech
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My 3 week old 003 has theses issues:
-will not charge unless powered off
-battery used to be fine, but now drains in 8 hours.
(reinstalling the OS did not fix this)
-dust under screen
-speaker blown (rattles)
-etc.
Waiting for a replacement as we speak.
What's the big deal? I've got a 0002 model, complete with light leakage, and it doesn't impact performance in any way. It also gives me a permanent scapegoat in case I would like to get a new EVO down the line.
This thread: http://www.youtube.com/watch?v=k0uAR2vex7Q
QQ MOAR NOOB!
Haha funniest video ever,
But I do recall wondering if there were any issues with the new versions?
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TheBiles said:
What's the big deal? I've got a 0002 model, complete with light leakage, and it doesn't impact performance in any way. It also gives me a permanent scapegoat in case I would like to get a new EVO down the line.
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Click to collapse
I have some light leakage and its only noticeable at night. Like you, I'm using it as my scape goat if necessary in the future.
But it is true, if you are purchasing a product, why would you want to buy a defected one at full price?
surrealmethod said:
I have some light leakage and its only noticeable at night. Like you, I'm using it as my scape goat if necessary in the future.
But it is true, if you are purchasing a product, why would you want to buy a defected one at full price?
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Click to collapse
Like I said, I see it as less of a defect and more as "free insurance."
noticed a blemish on the right hand side of the screen you can see a blurring and meshing of colors when you look at it - and now it's been noticed its staring at me all the time....
Think i should take it back to pcw?
Lothaen said:
noticed a blemish on the right hand side of the screen you can see a blurring and meshing of colors when you look at it - and now it's been noticed its staring at me all the time....
Think i should take it back to pcw?
Click to expand...
Click to collapse
Try it, worst that can happen is they say no. Best case you have a shiny new (blemish free) screen.
Just check it's not dirt/crud on the screen surface before you take it back
looks like oil under the screen - or like when you press hard on a tft screen and you see the ripple effect sort of thing.. it's fairly obvious when you look at it from an angle.
I called and they said i should be able to take it back to a store - the hardest part will be convincing a pcw bod to actually see it too...
i stuck angry birds rio shortcut on top of it so i can find it easily though
Seems impossible to find a number to an actual store that someone will answer... there's a pcw up the road but I only have the tablet. Not the box it came in... just wanted to know if they would swap it out or I would need to take the box et all back... sigh
Sent from my HTC Desire using XDA Premium App
Happily changed it at Derby but they tried to say it was out of warranty because it was ordered over 21 days ago... even though delivery was 2 days ago. Jerks
Sent from my HTC Desire using XDA Premium App
Lothaen said:
noticed a blemish on the right hand side of the screen you can see a blurring and meshing of colors when you look at it - and now it's been noticed its staring at me all the time....
Think i should take it back to pcw?
Click to expand...
Click to collapse
Don't take it back until the 4G version are out, that's what I am doing with my screen blemish. Even spoke with my VZW rep and he said hell yea, wait for the 4g versions.
Ha! Warranty is a year not 21 days. Screw those guys.
Sent from my Xoom using Tapatalk
I wonder if manufacturers warranty is 1yr but you have 21 days to return the product to the store, i.e. PCW? I don't know but its crazy anyway.
Now my new xoom doesn't have that problem and just starting to set it up again but I have two Xoom's according to Android Market..
Code:
NICKNAME VISIBILITY MAKER MODEL
Xoom M Shown in menus Motorola MZ604
Desire M Shown in menus HTC HTC Desire
Xoom-old Hidden in menus Motorola MZ604
Apart from 'hidden in menus' there's no way to remove the device at the moment?
I don't think so, I was looking for a way to remove my old Desire the other day and couldn't find one.
Sent from my Xoom using Tapatalk
Standard reply probably but at least I vented my frustration at being told it was out of warranty before it was even delivered...
Dear Mr,
Thank you for your email dated 16th April 2011.
I was concerned to learn of your experience with our PCWorld store in Derby. A copy of your correspondence has been sent to the Store Manager. This matter will be investigated internally and steps will be taken to ensure that this type of incident does not happen again.
Please accept my apologies for this matter and my assurances that this does not reflect our usual high level of product satisfaction and service we aim to offer all our customers. I trust that you will not be deterred from shopping with us in the future.
Regards,
PCWorld.co.uk
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I have a tiny little black ( to be fair slight gray )dot on my screen in the middle. it looks as if the blemish is beneath the lcd panel. I am debating getting an exchange. I am in Canada and bought it through bhvideo. it is barely noticable and maybe a millimetre by two millimetre. I have just read with people with dead pixels etc... and would hate to exchange one small problem for another probkem. hmmmmm
Zeusus said:
I have a tiny little black ( to be fair slight gray )dot on my screen in the middle. it looks as if the blemish is beneath the lcd panel. I am debating getting an exchange. I am in Canada and bought it through bhvideo. it is barely noticable and maybe a millimetre by two millimetre. I have just read with people with dead pixels etc... and would hate to exchange one small problem for another probkem. hmmmmm
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Click to collapse
I had a dead pixel on my status bar and I returned it,
Although it was extremely noticeable (blue pixel on the black status bar)
You paid the money for a xoom, you should return it and get a flawless tablet.
I keep getting random laginess and screen unresponsiveness. It doesn't seem to be rom specific as it has happened on cm7, myns 2.2, and now the rooted stock leak. There is a bright white spot that has been there since day 1 and that seems to be where it becomes most unresponsive. It also randomly scrolls and even the capacative buttons become unresponsive.
Help
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flyboy1100 said:
I keep getting random laginess and screen unresponsiveness. It doesn't seem to be rom specific as it has happened on cm7, myns 2.2, and now the rooted stock leak. There is a bright white spot that has been there since day 1 and that seems to be where it becomes most unresponsive. It also randomly scrolls and even the capacative buttons become unresponsive.
Help
Sent from my PC36100 using Tapatalk
Click to expand...
Click to collapse
seems like your digitizer is lifting off the screen because mine would do the same until I fixed it by heating the screen with a hair drier for a bit then pushing the digitizer glass in around the edges.
The white spot is a very common defect-> my phone has it as well.
So its DIY or sprint tep to fix it. Good luck.
Problem with sprint is I think unless it does it all the time I don't think they will fix it. The closest store to me sucks, the last time I brought it in they told to just smash it because they wouldn't fix it. Maybe I will call customer service tomorrow as I don't see any physical defects, the screen is not lifting
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Fresh warm 2.2 install, just did it again, so definetly hardware failure, I will call sprint tomorrow!
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I tried the hairdryer thing, worked fine for 5 days, now the unresponsiveness is starting again, going to unroot and call sprint because u don't think there I'd a repair center near me
Sent from my EVO
Sprint is sending me a refurb. Gambling Iguess, but my phone is unusable right now.
Sent from my EVO
flyboy1100 said:
Sprint is sending me a refurb. Gambling Iguess, but my phone is unusable right now.
Sent from my EVO
Click to expand...
Click to collapse
Who knows you might get lucky , I wasn't. My original and refurb both have the screen issue but I can live with it. Just make sure to clean the screen regularly and u should be good.
I clean my screen daily, we will see. It is fine now, but an hour ago I couldn't do anything. Had to last really hard and beat on the screen to get it to work. 3 returns and you get a new one right?
Sent from my EVO
i have the light spot. Pretty sure its caused by heat. . Took it in and had the screen replaced by a repair center. It also had light leaks that also got fixed. The new screen is doing the light spots again though. I'm willing to to bet you have a novatec lcd panel. When it happened to me I took a pole and everyone who had this problem had the novatec over the epson. If my xoom does it ill be pretty pissed. My friend has a droidx that also has a light spot in the same area as my evo. Bottom middle, a little off center to the right. Am I right? Neither have screen unresponsiveness though.
flyboy1100 said:
I clean my screen daily, we will see. It is fine now, but an hour ago I couldn't do anything. Had to last really hard and beat on the screen to get it to work. 3 returns and you get a new one right?
Sent from my EVO
Click to expand...
Click to collapse
Actually for the screen I just turn it off and on and my problems go away.
This is actually my 2nd phone. First one the charging port broke off, I kept it and got a refurb. Then I dropped my refurb and cracked the screen. So I opened up and swapped my old evo's screen to my new one. Works fine, now.
boredmug said:
i have the light spot. Pretty sure its caused by heat. . Took it in and had the screen replaced by a repair center. It also had light leaks that also got fixed. The new screen is doing the light spots again though. I'm willing to to bet you have a novatec lcd panel. When it happened to me I took a pole and everyone who had this problem had the novatec over the epson. If my xoom does it ill be pretty pissed. My friend has a droidx that also has a light spot in the same area as my evo. Bottom middle, a little off center to the right. Am I right? Neither have screen unresponsiveness though.
Click to expand...
Click to collapse
Your right, its a defect in the novatech lcd, hence the change to epson lcd on newer hardware revisions
ok now that you mention it alex I do have screen unresponsiveness but I also fix by screen off then back on. Its random and I thought it was a cyanogen thing as I've been using that from for a long time now.
boredmug said:
ok now that you mention it alex I do have screen unresponsiveness but I also fix by screen off then back on. Its random and I thought it was a cyanogen thing as I've been using that from for a long time now.
Click to expand...
Click to collapse
I had the impression of it being the rom early on but after multiple flashes, its the hardware. I believe its due to the combination of lcd lifting and heat from the cpu. I had my swype keyboard on screen one day and noticed that the screen went berserk on/near the white spot on the lcd by watching the trace line
alexisprz said:
I had the impression of it being the rom early on but after multiple flashes, its the hardware. I believe its due to the combination of lcd lifting and heat from the cpu. I had my swype keyboard on screen one day and noticed that the screen went berserk on/near the white spot on the lcd by watching the trace line
Click to expand...
Click to collapse
Yup same here and I have a novatec. And turning the screen off and on doesn't have much affect. I have to do that 5 or 6 times, and run my thumbs from the bottom to the top pressing very hard, then it will start to work again
definitely not rom specific, as I am now completely unrooted running 3.70.
Maybe I will get get a refurb version 4
Sent from my EVO
flyboy1100 said:
Yup same here and I have a novatec. And turning the screen off and on doesn't have much affect. I have to do that 5 or 6 times, and run my thumbs from the bottom to the top pressing very hard, then it will start to work again
definitely not rom specific, as I am now completely unrooted running 3.70.
Maybe I will get get a refurb version 4
Sent from my EVO
Click to expand...
Click to collapse
Wow that sucks, I never had to go to those extremes when my screen acted up, good luck.
How do I tell what screen my new one has?
Sent from my EVO
So far no issues, figures, call for replacement and get it ordered and now my screen has been fine
Sent from my EVO
Acted up twice today, so glad a replacement is on the way
Sent from my EVO
how many refurbs do i have to go through before i get a new phone? 1 down so far.
Has anyone noticed that the is a few small black lives it something when the screen is dark. I've noticed this on two different devices already.
Sent from my SPH-L710 using xda premium
Yeah. I just got my galaxy s3 yesterday and I noticed the same thing. I hheard this is a common problem with super amloed screens. Mine has a lot and I'm hoping to return it tomorrow for another one with less.
Sent from my SGH-T999 using xda app-developers app
Get used to it. Is very common
dasistsparta said:
Get used to it. Is very common
Click to expand...
Click to collapse
Or exchange it...it is very common on GS2's and Galaxy Nexus...I've seen people post, they bought a Nexus from Google and they have gone through like 5 getting one that doesn't have the dark blotch problem. Some GS3's have it too, mainly international versions. If you got a bad one, take it back...run LCD Test and show it to them, they have to exchange it.
It's something with the glue not drying inside the digitizer/glass assembly
one of the reason why I have not bought a galaxy s3. I don't want to play the exchange game.
ayeitschris said:
Yeah. I just got my galaxy s3 yesterday and I noticed the same thing. I hheard this is a common problem with super amloed screens. Mine has a lot and I'm hoping to return it tomorrow for another one with less.
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
well if you exchange or return..chances are you will still have the spots, maybe even worse....
accordex said:
Or exchange it...it is very common on GS2's and Galaxy Nexus...I've seen people post, they bought a Nexus from Google and they have gone through like 5 getting one that doesn't have the dark blotch problem. Some GS3's have it too, mainly international versions. If you got a bad one, take it back...run LCD Test and show it to them, they have to exchange it.
It's something with the glue not drying inside the digitizer/glass assembly
Click to expand...
Click to collapse
Just ran the app and I didn't see any on my unit. I have an ATT white SIII.
Thanks for the app!
Ive got them too and im the guy who exchanges if there is the smallest of defects but im ignoring it I got over it u will too
twayneo said:
Ive got them too and im the guy who exchanges if there is the smallest of defects but im ignoring it I got over it u will too
Click to expand...
Click to collapse
im like that too.... but this defect doesn't bother me as much since it is on ALL phones..regardless if people say they don't have it...they are lying or not testing it properly
it's almost like a guy who says he never masturbates....yea right! :laugh:
Oh crap.. i was thinking of exchanging my unit because it came from factory with a small hairline nick/scratch on the area above the line sensor. Everything else is mint except this part and it annoys the hell out of me. However, I don't have any small black marks nor blotches on my screen. I just tested with LCD Test and it is perfect. Now I don't know if I should exchange it now for risk of getting a bad lcd :/
Would you guys exchange it if you were in my position?
spydc said:
Oh crap.. i was thinking of exchanging my unit because it came from factory with a small hairline nick/scratch on the area above the line sensor. Everything else is mint except this part and it annoys the hell out of me. However, I don't have any small black marks nor blotches on my screen. I just tested with LCD Test and it is perfect. Now I don't know if I should exchange it now for risk of getting a bad lcd :/
Would you guys exchange it if you were in my position?
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Click to collapse
You have to use lcd test on black with maximum brightness, you have to be in nearly complete dark, and you have to let your eyes adjust to darkness. Otherwise, you won't see them. Even the capacitive key lights are bright enough to wipe them out.
It's really a nonissue, unless your phone is defective. Some people's phones are really defective, and they are even able to take photographs of those.
Normally, there's no way to see them in any real world use.