My sound is not working so I have to bring my phone to vzw. Thought it might be the ROM I was using but I've tried others to no avail. My speaker must be broken which is weird cause it was working fine just before bed two nights ago then yesterday morning it didn't sound my alarm which almost made me late for work
My question is, how do I make my phone stock again since I upgraded my radio to 2.xx? Do I downgrade to stock the same way I did when I upgraded my radio?
I'm sure the dummies at my local vzw store won't notice (I'm serious, its usually a sixty something year old lady working the tech counter) but just to be safe I need to install vzw's stock ROM. Just want to make sure they don't give me crap cause I need a replacement.
Thank you in advance
Sent from my ADR6300 using XDA App
hxxp://androidforums.com/all-things-root-incredible/123816-how-revert-back-earlier-version-hboot.html
Use this guide, i just did it like an hour ago and it returned EVERYTHING to the factory default including the radio
Deltaechoe said:
hxxp://androidforums.com/all-things-root-incredible/123816-how-revert-back-earlier-version-hboot.html
Use this guide, i just did it like an hour ago and it returned EVERYTHING to the factory default including the radio
Click to expand...
Click to collapse
Thank you for the quick response and link
Sent from my ADR6300 using XDA App
Do you use the VZW across the street from West Farms or the one on 66 in Middletown? The one in W. Hartford usually has an old lady behind the counter too.
Mattb7 said:
Do you use the VZW across the street from West Farms or the one on 66 in Middletown? The one in W. Hartford usually has an old lady behind the counter too.
Click to expand...
Click to collapse
Haha...must be a CT thing. I go to the one on RT 66 in Middletown. Never go to the one in Newington or Manchester. They are the two busiest stores in the state and always have great techs but those guys know all about rooting and mods and will catch it if you are not careful.
I finally have time to go to VZW to exchange my phone and I can't get the my phone back to stock. Phandroid Forums are down and have been all day.
I tried using the PB31IMG.zip from this thread (http://forum.xda-developers.com/showthread.php?t=726791) but it won't work anymore. That's how I unrooted my phone to upgrade my radio but it won't work now. I goes thru the entire process and the progress bar shows up on the right but at the end it says "Update Fail!" Is that because I running radio 2.05?
There's a you tube video that shows you how to downgrade from froyo and the 2.05 radio. The trick is that you need to and push an older hboot onto the phone. The video is by Diego and it worked great.
Sent from my ADR6300 using XDA App
Starfire-1 said:
There's a you tube video that shows you how to downgrade from froyo and the 2.05 radio. The trick is that you need to and push an older hboot onto the phone. The video is by Diego and it worked great.
Sent from my ADR6300 using XDA App
Click to expand...
Click to collapse
Thanks. I used it and stressed this for absolutely nothing. The tools at vzw didn't even check my phone. They didn't even have a tech there. I told them what the problem was (ring/speaker phone speaker not working) he checked my settings and said it was because I had Phone Vibrate checked off. I explained to him that had nothing to do with it and someone else came by and said that the speaker not working was a "known 2.1 issue" which is BS. They are sending me a replacement in the mail. They are such tools
Thank goodness they are "Tools"
For the ingnorance of the general employee at the stores we should be truely thankful. Sometimes it makes dealing with them a bit frustrating, knowing more about their own product than they do, but if they were too smart they would not write off so many of our mistakes as "normal failures" and we would be sad ;-) Igrorance is bliss, for me ;-)
By the way, my speaker started a little cracking yesterday and today the sound is almost just a jumbled buzz. I went to the nearby VZW store and they heard it and said that it is very common, one guy has blown 3 speakers in his already. He typed a bit of info into his computer, asked where to send the replacement, was surprised when I said "Verizon Wireless, XXXXXXXXX" which is where I do work as a consultant in the switch, and said I would get it day after tommarrow and a paid return box for my bad unit after activating the new one. So I will be de-froyoing, unrooting, and stocking mine back as well soon. Everyone be careful with these speakers as it seems to be the real weak point, which I do not understand because my TP2 has a pair of them and I cranked it up full blast all the time and never blew one.
Related
Sprint had a software that send them your baseband version. So if you calling in for troubleshooting on your device be careful. If the rep knows what there doing and what to look for they can mark your device damaged beyond repair
Sent from my SPH-D700 using XDA App
Sounds like ciq.
Sent from my SPH-D700 using XDA Premium App
Overstew said:
Sounds like ciq.
Sent from my SPH-D700 using XDA Premium App
Click to expand...
Click to collapse
Yup.
But who cares about the baseband? It's just the modem version.
Most likely what send the info. But I tested it on my phone ko and I had the no ciq roms and it still read them.... So idk I'm one of the techs that knows what he is doing there lol
Sent from my SPH-D700 using XDA App
fury15 said:
Most likely what send the info. But I tested it on my phone ko and I had the no ciq roms and it still read them.... So idk I'm one of the techs that knows what he is doing there lol
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
More information would be appreciated. Name of the software, how it's connecting, etc.
Only thing I know is the tool I use to check it... Its the thing that auto activates you're device so I don't know much
Sent from my SPH-D700 using XDA App
Whoa sprint gonna start crackin down on the roots? J/k just kuz I highly doubt they really care all that much...
Sent from my SPH-D700 using XDA App
*cue dramatic chord* wow actually.
considering what sprints up to with their base stations, customer service improvements, and the fact that even when i worked for em 3-4 years ago, they were always updating their rms/rms+/fast/snap/fdt systems, i can't say i'm too surprised.
the leg up they go for on the other companies afterall is trying to be the first to the gate with tech.
anything our system info can tell, i'm sure they can see. kernel/rom/etc. i doubt they'd act on it unless its a store visit though. or i'd hope not anyways. it'd be strange and surprising to see the company thats the easiest on the rom community(they're the only ones who kept their mouth shut about wireless tether so far, and the easiest with 3rd party apps from the beginning) to turn on them.
pixlz said:
*cue dramatic chord* wow actually.
considering what sprints up to with their base stations, customer service improvements, and the fact that even when i worked for em 3-4 years ago, they were always updating their rms/rms+/fast/snap/fdt systems, i can't say i'm too surprised.
the leg up they go for on the other companies afterall is trying to be the first to the gate with tech.
anything our system info can tell, i'm sure they can see. kernel/rom/etc. i doubt they'd act on it unless its a store visit though. or i'd hope not anyways. it'd be strange and surprising to see the company thats the easiest on the rom community(they're the only ones who kept their mouth shut about wireless tether so far, and the easiest with 3rd party apps from the beginning) to turn on them.
Click to expand...
Click to collapse
They knew on my wifes Intercept two weeks ago and the tech support just asked if rom I was using was better than stock. I said yes, and he said that it s the only way to get that phone to function properly. He then took care of my issue as if it was a "non-rooted" phone.
I had my external speaker go out and took it up to the Sprint store to get the speaker replaced. The tech asked me if I rooted it, but he didn't have a problem with that.
The problem I had was that replacing the speaker screwed up the phone somehow so I had to re-flash. Meaning it wouldn't boot properly. But that is another story.
bender_123 said:
They knew on my wifes Intercept two weeks ago and the tech support just asked if rom I was using was better than stock. I said yes, and he said that it s the only way to get that phone to function properly. He then took care of my issue as if it was a "non-rooted" phone.
Click to expand...
Click to collapse
So they knew just from you calling on that rooted phone that you had a custom ROM on there? Wow, not too bad.
OK - it makes sense that a tech/repair guy at the local Sprint store might be able to tell if you've "rooted" your phone ( by the way - didn't you all Odin back to stock ? ) ; but are you saying that Sprint HQ can tell if I'm rooted/ROMed just by me calling them from my Epic ? ....... Big Brother 4 Sure ( and they prolly reading this post , too )
fury15 said:
Sprint had a software that send them your baseband version. So if you calling in for troubleshooting on your device be careful. If the rep knows what there doing and what to look for they can mark your device damaged beyond repair
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
Sounds like you left out a lot of information:
1. How do you know this? Is this something that happened to you or is this heresay / speculation?
2. Was this done on Stock phone or one with SRF/Bonsai (with no ciq?)?
TexasEpic4GUser said:
OK - it makes sense that a tech/repair guy at the local Sprint store might be able to tell if you've "rooted" your phone ( by the way - didn't you all Odin back to stock ? ) ; but are you saying that Sprint HQ can tell if I'm rooted/ROMed just by me calling them from my Epic ? ....... Big Brother 4 Sure ( and they prolly reading this post , too )
Click to expand...
Click to collapse
I could care less about the Intercept...that damn thing can burn in a pit...which may actually help it function better than it currently does.
Not sure if they have a system or not, but I laughed that the dude knew the only way it works is with a custom ROM. I have Ubentdroid on it and at least the capacitive buttons work now.
If you can't tell, I would not recommend the Intercept. It sucks more than the suckiest suck that ever sucked.
This all goes back to the basic common sense I have followed from day 1 with my Android phone
make sure it is 100% stock before going to Spring for any troubleshooting assistance.
I don't understand why anyone would call sprint for help, BEFORE they had done this anyways.
DCRocks said:
This all goes back to the basic common sense I have followed from day 1 with my Android phone
make sure it is 100% stock before going to Spring for any troubleshooting assistance.
I don't understand why anyone would call sprint for help, BEFORE they had done this anyways.
Click to expand...
Click to collapse
+1 on this
DCRocks said:
This all goes back to the basic common sense I have followed from day 1 with my Android phone
make sure it is 100% stock before going to Spring for any troubleshooting assistance.
I don't understand why anyone would call sprint for help, BEFORE they had done this anyways.
Click to expand...
Click to collapse
Sometimes its an issue that isnt a biggie, so unroot is a waste of time. With my wifes, it was that her phone stopped being recognized on Sprint service. It ended up being an account screw up.
Well this is simple, we can just create a flashable zip to simply change the baseband to display the stock one.
(Haven't done any rom developement, so I don't know where that file lies.)
DCRocks said:
This all goes back to the basic common sense I have followed from day 1 with my Android phone
make sure it is 100% stock before going to Spring for any troubleshooting assistance.
I don't understand why anyone would call sprint for help, BEFORE they had done this anyways.
Click to expand...
Click to collapse
EXACTLY! why take a chance? especially if you have lost/stolen protection, you don't want to give them a reason to screw you over. good to know they can figure it out over the phone as well tho. hopefully they stay content letting people root away w/ no consequence except for a voided warranty, considering all the reasons they give customers for rooting (CIQ, DRM, ect...)
Overstew said:
Well this is simple, we can just create a flashable zip to simply change the baseband to display the stock one.
(Haven't done any rom developement, so I don't know where that file lies.)
Click to expand...
Click to collapse
Baseband is your modem version...
Sent from my SPH-D700 using XDA App
So I recently got the EVO, and mine came with the 2.3 update. after reading here i realized there was NO root exploit for me. so I thought I would see if Sprint could use one of their magic machines and somehow downgrade my device to 2.2.
Keep in mind, I went in NOT trying to get a replacement device! I was NOT trying to commit fraud of any sort.
So I talked with a guy at the local sprint store about a couple issues i am having, no wireless N, BT is sporadic, adn about twice a day i get a Data Call Error message screen...
the guy asked me if I had taken the update and I said yes I have both the GB update and the maintenance update, but am still having my slight issues...
He looked at my account and told me since I had TEP he would just replace my device. Ummm.. Ok. I was actually just hoping you could downgrad it back to 2.2. Nope, they cant do that... So he went into the back and dug through the cabinet that had the Evo's in it and got me one from the very back.
after booting it up, he showed me it had 2.2 on it!! YAY!!! I( CAN ROOT AGAIN!!
Im just so stoked I had to share my good news.
Good news! Congrats!
It's like the story of the prodigal son. He returns and all the people rejoice!
Good to hear you got a phone you could work with brother!
Thanks for sharing ... you have been blessed with an increasingly rare commodity these days. Enjoy!
I had to get a phone replaced by asurion and it had 2.2 on it shipped a week after the updates rolled out..... I was also lucky
Sent from my PC36100 using XDA App
well I just finished rooting it, now to decide what flavor of ROM to try first...
Congrats, hope everyone gets as lucky haha.
schollianmj said:
So I recently got the EVO, and mine came with the 2.3 update. after reading here i realized there was NO root exploit for me. so I thought I would see if Sprint could use one of their magic machines and somehow downgrade my device to 2.2.
Keep in mind, I went in NOT trying to get a replacement device! I was NOT trying to commit fraud of any sort.
So I talked with a guy at the local sprint store about a couple issues i am having, no wireless N, BT is sporadic, adn about twice a day i get a Data Call Error message screen...
the guy asked me if I had taken the update and I said yes I have both the GB update and the maintenance update, but am still having my slight issues...
He looked at my account and told me since I had TEP he would just replace my device. Ummm.. Ok. I was actually just hoping you could downgrad it back to 2.2. Nope, they cant do that... So he went into the back and dug through the cabinet that had the Evo's in it and got me one from the very back.
after booting it up, he showed me it had 2.2 on it!! YAY!!! I( CAN ROOT AGAIN!!
Im just so stoked I had to share my good news.
Click to expand...
Click to collapse
I'm shocked they had one there. I have been waiting for 5 days for mine just to ship. Backordered which is weird to me since this is the most popular phone sprint has ever sold. I would think they would have plenty with all the warranty and assurion exchanges. Keeping my fingers crossed that mine will have Froyo also.
Shocked they had an Evo or shock they had one with Froyo? they had plenty of Evo's... so did the reseller that I originally got my sprint service through last week.
schollianmj said:
Shocked they had an Evo or shock they had one with Froyo? they had plenty of Evo's... so did the reseller that I originally got my sprint service through last week.
Click to expand...
Click to collapse
Shocked they had a replacement Evo right there. ARe you talking about brand new, refurb or just a returned Evo? I have had my Evo replaced three times including this one now and I have never gotten a replacement on site. They always have to get it shipped out to me. Having froyo on the phone doesn't shock me because I have friends with Evo's and if I didn't tell them there was an update they would never even know to check.
Jjday7 said:
Shocked they had a replacement Evo right there. ARe you talking about brand new, refurb or just a returned Evo? I have had my Evo replaced three times including this one now and I have never gotten a replacement on site. They always have to get it shipped out to me. Having froyo on the phone doesn't shock me because I have friends with Evo's and if I didn't tell them there was an update they would never even know to check.
Click to expand...
Click to collapse
nope, it was brand new, not a refurb or return. But don't worry, not all my luck is good today... I just heard a crash and a kid start crying outside, when i looked turns out a kid was learning how to ride a bike in our community parking lot and ran straight into the side of my 86 Mustang....
schollianmj said:
nope, it was brand new, not a refurb or return. But don't worry, not all my luck is good today... I just heard a crash and a kid start crying outside, when i looked turns out a kid was learning how to ride a bike in our community parking lot and ran straight into the side of my 86 Mustang....
Click to expand...
Click to collapse
Wow, I would be pissed, but then again, I would've root.
Me, I feel stupid, I got service last week and had a rootable EVO, I just didn't know there wasn't a way to root the updates so I installed them because I wanted to test it out with the stock first. Came here the next day to check for rooting procedures to find out I fk myself!
Sent from my PC36100 using XDA App
Just did similar this morning....bought an Evo 4G for wifey, 3d for myself last friday. Went back to Best Buy and told them hers was acting up, wanted to exchange. No problem...then told the tech I'd like to power it on & update it myself at home...they were fine with that. Cancelled the update, and have a minty fresh Evo 4G with 2.2, now rooted and about to flash some Kingdom.
Got my sensation with 2.2 (didnt even know that was possible?) Didn't care for root then, so I did the GB... Now I feel like I fk'ed myself... Wellwell, waiting on root, with a smile on my face now, as I realised that "cut the rope" STILL is an amazing game
Sent from my HTC Sensation Z710e using XDA App
lol good dude glad to hear ur rooted
Just had to get a new evo from insurance and they asked if i wanted them to activate it for me. I said NO. lol i want my rooted evo back. Damn water and electronics.
I'm so pissed my replacement has 2.3 on it. I wanna throw this phone out the window.
Time to buy a nexus.
Sent from my PC36100 using XDA App
schollianmj said:
So I recently got the EVO, and mine came with the 2.3 update. after reading here i realized there was NO root exploit for me. so I thought I would see if Sprint could use one of their magic machines and somehow downgrade my device to 2.2.
Keep in mind, I went in NOT trying to get a replacement device! I was NOT trying to commit fraud of any sort.
So I talked with a guy at the local sprint store about a couple issues i am having, no wireless N, BT is sporadic, adn about twice a day i get a Data Call Error message screen...
the guy asked me if I had taken the update and I said yes I have both the GB update and the maintenance update, but am still having my slight issues...
He looked at my account and told me since I had TEP he would just replace my device. Ummm.. Ok. I was actually just hoping you could downgrad it back to 2.2. Nope, they cant do that... So he went into the back and dug through the cabinet that had the Evo's in it and got me one from the very back.
after booting it up, he showed me it had 2.2 on it!! YAY!!! I( CAN ROOT AGAIN!!
Im just so stoked I had to share my good news.
Click to expand...
Click to collapse
Was curious how come you did'nt just downgrade by using original RUU?
http://www.multiupload.com/7H8NVWTK95
Tekn010933 said:
Was curious how come you did'nt just downgrade by using original RUU?
http://www.multiupload.com/7H8NVWTK95
Click to expand...
Click to collapse
it wont work new hboot says cant be downgraded but im trying this way
http://forum.xda-developers.com/showthread.php?t=1155916
if anyone would like to try
Tekn010933 said:
Was curious how come you did'nt just downgrade by using original RUU?
http://www.multiupload.com/7H8NVWTK95
Click to expand...
Click to collapse
Trust me, I RUU'd the crap outta it. as stated, Hboot wont allow the downgrade. I tried about 5 different RUU files.
Last week my wife and I went to a sprint store because her moment was having problems. The person there offered her a different phone but out of the list her phone was the best. I have read about people getting different phone by complaining about the epic and with all of its problem. I do have insurence on my phone. I was wondering what people think my chance of getting a differnt phone is? I have had it replaced once. I have been really happy with the dev community here and if samsung had programmers half as good as the ones here we would see ICS on our phone by the end of the year. Also does anyone know what the other phone options are available for a replacement for the epic?
Sent from my SPH-D700 using XDA App
Also not looking for an insurance fraud case to swap. Saw that with one of these threads before.
Sent from my SPH-D700 using XDA App
it depends on the manager at the time. when my samsung moment was going out(which has flash) non of the phones offered did. i begged, just poked my head in 3 times a week to see if they chagned the list. i know i bugged, but if i wanted no flash i would have stuck with my treo 755p.
in short it really depends who is there help you, if you complain, the squeaking wheel gets the oil first as my dad says.
i went from moment to transform btw
I know going in to the store means going back to stock. Does anyone know if I can do this over the phone with sprint?
Sent from my SPH-D700 using XDA App
epic 4g is great for me
Paris6906 said:
I know going in to the store means going back to stock. Does anyone know if I can do this over the phone with sprint?
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
it will take some time but is possible eventually. How far from stock are you currently? If it's just rooted with a different launcher they won't care most likely.
tubasteve said:
it depends on the manager at the time. when my samsung moment was going out(which has flash) non of the phones offered did. i begged, just poked my head in 3 times a week to see if they chagned the list. i know i bugged, but if i wanted no flash i would have stuck with my treo 755p.
in short it really depends who is there help you, if you complain, the squeaking wheel gets the oil first as my dad says.
i went from moment to transform btw
Click to expand...
Click to collapse
Did adobe rewrite flash player to support the Samsung moment? I'm 100% sure that the moment's chipset does not support flash that's why I got an epic. But html5 works fine on the moment which I found out about 2 months ago.
but if flash does work can you post a link to where you got flash from? I searched on sdx and they all confirmed flash doesn't work.
If I remember correctly it will work, just not ideally. The jit compiler was not optimized for Flash support on Eclair, but it would function. This is all fuzzy, someone please correct me if necessary.
Anyone know why when I tried to open a network support ticket they are detecting I'm on a mikfroyo rom. I changed Roms so many times the past 6months.. so what the hell is up with that:
They even said you have to be on a official Rom.. man how they detect this info is pretty funny. And how wrong it is.
But any way to fix that issue
Sent from my PC36100 using XDA App
Why do you think they would give you support when you voided your warranty by rooting and installing another ROM?
I mean seriously...
I don't need support. I do wish to inform them of their network problem here... If so I have 8 other people with Sprint who are official.. who can report the network problem aswell ... Why would I need support if my phone is perfectly fine. And besides the fact I'm not running the Rom they are indicating I am...
Sent from my PC36100 using XDA App
Again... think about it for a little bit. They don't know if you have 8 other people who are experiencing they same problem you are.
They're not going to waste their time with a problem that could be the result of a modded phone.
nemoid said:
Why do you think they would give you support when you voided your warranty by rooting and installing another ROM?
I mean seriously...
Click to expand...
Click to collapse
You only voided your warranty with HTC, not sprint. I've taken my rooted/S-OFF device many times and have talked to the store reps and they have no policy against rooted devices. There is stores that will give you a hassle just to be lazy, meanwhile other stores will ask you to simply flash back to stock to help narrow down issues caused by software or hardware.
Oh so a version from stock that just has apps removed that ate considered bloated. So that can be a phone error. Dude I've flashed many roms kernels and radios and its the network. I'm not after phone support. I don't need a warranty on my Damn phone but I pay them for service via their towers if they have issues with it then they should fix their network problems. I will pay insurion if I have phone issues its why I have them.
Sent from my PC36100 using XDA App
The guy just said to install a stock Rom and give him info. The guy was like okay 3rd party. You need to install stock . But he did agree there is probably a problem in the area.
Sent from my PC36100 using XDA App
ANyways the guy said I should keep stock until testing is done well. Im on a modified stock rom etc (testing this rom out). Anyways is there a way to show them my software/build number as stock or whatever to fool them when i re provision it to update their system?
nemoid said:
Again... think about it for a little bit. They don't know if you have 8 other people who are experiencing they same problem you are.
They're not going to waste their time with a problem that could be the result of a modded phone.
Click to expand...
Click to collapse
no they are not wasting their time providing CUSTOMER support to a paying CUSTOMER
How can Sprint finds out if your rooted with a custom Rom? Even they never saw the phone?
Sent from my PC36100 using XDA App
culua said:
How can Sprint finds out if your rooted with a custom Rom? Even they never saw the phone?
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
I used to Run Mikfroyo but the thing is I don't know how they know I was on a custom rom. Maybe when provision your phone it sends that data. Now I'm On a different rom but i was unaware how he knew. The guy *PinkElmo* basically just said to go back to stock ROM for the duration of the testing (sounds like he not only not has a problem with it but sounds like he uses custom as wellXD).
I'm still puzzled as to how they found out...
I also currently using mikfroyo 4.61. But I didn't start rooting after a month signing up.
Sent from my PC36100 using XDA App
culua said:
I also currently using mikfroyo 4.61. But I didn't start rooting after a month signing up.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
I had to provision a few months back though... But It Got me wondering. I have been downloading a stock rom at 199mb it should take roughly 2-8 hours on the Sprints NOW DialUp Network
Sprint has a program called OMA-DM. This program has all the information from the status section of your device. When I worked for sprint we would have customers update their data profile, this would send the information to the tool. The rep can then see what rom you are on. However this did not work on AOSP roms since they do not update the profile.
If you want to fool sprint update your profile under a stock unmodified rom, then flash to AOSP, the info for the sense rom would be still in the system.
Furthermore they can see if you have updated the profile, so if you tell them that you did they will be able to see if you actually did or not.. They are also able to view all the transactions with dates and times between your phone and the tool.
My advise to you is to suck it up and run the official rom until the testing is over, usually about a week.
Also sprint has no control over a custom rom, so they automatically have you update profile and firmware to the current version to ensure that the phone is working to their standards and things that they have control over.
TL;DR - Quit complaining and use a stock rom so sprint can do their testing.
The complaining in this thread has me puzzled. Run a stock Tom for them to test, reinstall favorite Tom when done...
Pao23 said:
The complaining in this thread has me puzzled. Run a stock Tom for them to test, reinstall favorite Tom when done...
Click to expand...
Click to collapse
is your favorite "Tom" a "Tom Collins"? hahaha, sorry. i had to.
Thanks and for data profile. Just the one under updates? If so it would have shown mikg if clean rom I got a download of stock and was going to flash it when i can before Tuesday since Monday is a holiday...
Thanks for informing me how they detect what Rom your on.
Sent from my PC36100 using XDA App
I imagine sprint can know quite a bit about your phone. When I had my diamond, (or maybe it was my Evo, I forget) something wasn't working right. I got on the phone with a tech, and he proceeded to to operate my phone while I was holding my phone. I could see the screen clicks, and him going from one menu to another, operating my phone remotely. Blew me away.
As for the monitoring SW mentioned earlier in this thread, does it read build prop values? Cuz I'm guessing that's how they get your device info.
Lastly, post 2 and 3 about not expecting sprint to work on/assess your rooted phone. BS. Sprint has given mixed signals about this. I know there have been internal memos released stating they now will honor rooted phones. I think lazyness is the culprit when a comes to CSRs or techs rejecting for root. I've always taken in my rooted phone and put a stockish rom on it first, when I have a hardware problem (blown speaker, broken screen, etc.)
sent from xda app on drews ics
cmsjr123 said:
Thanks and for data profile. Just the one under updates? If so it would have shown mikg if clean rom I got a download of stock and was going to flash it when i can before Tuesday since Monday is a holiday...
Thanks for informing me how they detect what Rom your on.
Sent from my PC36100 using XDA App
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Yes the one under the updates.
scottspa74 said:
I imagine sprint can know quite a bit about your phone. When I had my diamond, (or maybe it was my Evo, I forget) something wasn't working right. I got on the phone with a tech, and he proceeded to to operate my phone while I was holding my phone. I could see the screen clicks, and him going from one menu to another, operating my phone remotely. Blew me away.
As for the monitoring SW mentioned earlier in this thread, does it read build prop values? Cuz I'm guessing that's how they get your device info.
Lastly, post 2 and 3 about not expecting sprint to work on/assess your rooted phone. BS. Sprint has given mixed signals about this. I know there have been internal memos released stating they now will honor rooted phones. I think lazyness is the culprit when a comes to CSRs or techs rejecting for root. I've always taken in my rooted phone and put a stockish rom on it first, when I have a hardware problem (blown speaker, broken screen, etc.)
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They used an application call LogMeIn Rescue. It gives them the ability to remotely view/control a pc, windows or blackberry phone. Its actually a lot easier to do it for a customer more often then trying to walk them through it.
Yes the information displayed in the about phone section is stored in the build.prop.
As for the software; software plays a factor in how the device operates and communicates with the network. Sprint has designed the stock software on their devices to their standards. They know their software and how it works. Now take a custom rom, one that has be frankenstined together. How do you expect a company to properly troubleshoot and diagnose a problem that could very well be related to the customer software?
I totally agree with the laziness part on the Tech Reps, after working with the company for several years, Id have to say most of the reps were less educated or technically minded about the device that they were working with. I could not tell you how many times I would hear customers complain about the Tech Reps.
Going to a hardware issue, Custom software would not break the screen, blow a speaker, or otherwise cause physical damage to the device (with the exception of a battery). So these should have no effect on hardware warranty's or exchanges.
Please forgive me I did a search on XDA here in the GS4 forums and on google and could not find any results with my issue, if i did miss it please point me in the right direction "after week getting little agitated".
I have the AT&T i337 32gb version, was rooted running stock last week, on Tuesday all of a sudden I lost the ability to talk on the phone and use data at the same time, which I have been doing for years with AT&T and worked fine on the GS4 the first month or so I had the phone. Odin back to stock multiple resets, APN restores etc... no go. Sooooo did the stupid thing and took the OTA update just to see if was SW issue, of course wast so no more ROM for me. woohoo... took phone to store they messed with for over an hour and couldn't figure it out as well advsd me to call in to tech support which they did stuff for an hour and they couldn't get it either, sent me a warranty replacement. Thank god it came with mdl so before even putting sim in rooted and disabled the OTA update feature. Well after getting new phone set up have the same problem. They have escalated the issue and im supposed to hear something back this evening, i am just curious if there is something i can have them look at on the back haul of things that could be messed up, also I have 2 other phones on my same plan and they are working fine with talking and data simultaneously. Any ideas I can try would be appreciated.
FYI I have loaded the KANGABEAN rom on my device and using it now, but the problem happens on a completely stock ROM, i very seriously doubt i have 2 bad devices in a row doing the excact same thing, ive been wrong before so its very possible just dont see it.
Any advice I would love to hear and try
Thanks
I do know they throttle data while on a call even though they advertise it... I uploaded photos of proof that they throttle and while on a call, data is nearly useless. This has been brought up a few times since I've joined xda in the last two years even when I had an iPhone.
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Ahh they servers were different. Here's another pic of me on call on the same server as the second photo (Carlsbad). Download is barely usuable but upload froze and trying to do any data related task on the phone during a call just doesn't work. I guess my question would be is your data not working at all during a call? Try doing a speed test and report back.
Edit: didn't read your post thoroughly lol. If it stopped working all of a sudden maybe it's the towers but that wouldnt explain the other two phones working. Either way I just wanted to put my two cents in about them throttling. Sorry if I wasn't much help.
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It has to be something with the towers around my work area... I have about hour commute to the area I work, I work mobile so drive multiple counties and it will work fine till I hit certain spot then nothing. Now just have to figure out how to get att to see it. Thanks for input
If there is anyone around the Kernersville, Walkertown NC area that could test and see if they have the same issue I would appreciate it, I know i cant be the only one
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