Database Users

HTC are Utter Rubbish! edited - because I may have upset some users..

Sorry to say that I recently went from a wizard (which I've had for 18 months) to a hermes...disappointed doesn't even begin to describe my experience.
I had the 'brick' as I've come to call it, 3 days and already it's deceased.
Started getting the 'phantom taps' and now no TS at all.
Rebooted a dozen times and it just wont get past the screen alignment...in fact if you sit and watch it does it itself!
I even know what the issue is as it's been reported in the past but you'd think HTC would've sorted it by now.
HTC are palming off shonky goods as cutting edge.....really disapointed.

Did you flash a custom ROM onto it? Is it a hardware problem? In any case, it's covered by a warranty, you probably just got a defective unit. IMO, the upgrade from my wizard to hermes was a HUGE difference in performance and I'd never go back.

hardware related
Its hardware related....as the device gets warm (probably room temperature!) the screen expands and the TS membrane is pinched. All kinds of fun ensues!
There's no warranty on it..so it wont be going back.
Chalk another one up to experience.

if you have no warranty then you prob didn't pay much and you prob didn't get a new unit, and you prob didn't even get from a reputable place....so buyer beware...if the deal was to good to be true it prob was and did you ever think to ask yourself why the unit was for sale in the first place.

Assume a lot dontcha
It's brand new...from a friend who upgraded almost immediately to a HTC Touch.
You are correct though - didn't cost me a bean - shame my wizard's already gone....
oh..and while you're at it...get off yer high horse!
Assuming that I'm a dumb hick who'll buy anything that's cheap is a bit insulting..

Andy Phillips said:
It's brand new...from a friend who upgraded almost immediately to a HTC Touch.
You are correct though - didn't cost me a bean - shame my wizard's already gone....
oh..and while you're at it...get off yer high horse!
Assuming that I'm a dumb hick who'll buy anything that's cheap is a bit insulting..
Click to expand...
Click to collapse
If it's brand new from a friend, why not have him simply return the unit as defective??? Besides, just because you aren't the original buyer doesn't mean there is no warranty...

I have both a Wizard and a Hermes. Apart from the Wizard feeling like it is more rugged when it's in your hand, the Hermes is superior in every other way. And when you load WM6 onto the Hermes, it just blows the Wizard away completely.
If you know enough about this device to know that the innards are "expanding" and that something is being pinched by this, it sounds like you've taken it apart.
You're clearly not telling us the whole story in any case. If you ever want real advice for fixing your Hermes instead of just venting and not telling us what you've done to it to cause these problems, a lot of people here will be happy to help you.
BTW, I've found that doing a soft reset after charging it does a lot for any heat problems if this is truly the only problem you're having.

...several screen alignment "fixes" available on this website...

Lay off the guy
Look folks, the 'phantom tap' is a known and documented hardware issue with Hermes and has nothing to do with where/how/when/why the unit was acquired, nor for how much. Wise up (and shut up if you don't know what you're talking about).
To the OP: Don't give up so easily. In my experience HTC tracks the warranty by serial number. Call them and insist on an RMA. I was successful in getting one fixed free of charge. And guess what... I bought it on ebaY, and the warranty seal had been broken!
Btw, it's not the touch screen. Been there, replaced it, didn't fix it.

Thanks vp3G
vp3G said:
Look folks, the 'phantom tap' is a known and documented hardware issue with Hermes and has nothing to do with where/how/when/why the unit was acquired, nor for how much. Wise up (and shut up if you don't know what you're talking about).
To the OP: Don't give up so easily. In my experience HTC tracks the warranty by serial number. Call them and insist on an RMA. I was successful in getting one fixed free of charge. And guess what... I bought it on ebaY, and the warranty seal had been broken!
Btw, it's not the touch screen. Been there, replaced it, didn't fix it.
Click to expand...
Click to collapse
Thanks for that man!
As it turns out the device was still under warranty and it's been returned...just waiting for it to come back!
Funnily enough when I had it the first time, the rom I put on it was your 'Black Satin'! Nice ROM, particularly the file explorer replacement!
Personally I didn't see much in the way of difference between the hermes and the wizard....but I did have it only for three days.
When I get it back I and test it out a bit more, I will gladly eat my words if it out performs the old wizard.
Anyway, I wasn't slating the hermes in itself..many of my friends have one p )..it was HTC themselves for still selling devices to consumers with a known fault.
Andy.

Andy Phillips said:
Sorry to say that I recently went from a wizard (which I've had for 18 months) to a hermes...disappointed doesn't even begin to describe my experience.
I had the 'brick' as I've come to call it, 3 days and already it's deceased.
Started getting the 'phantom taps' and now no TS at all.
Rebooted a dozen times and it just wont get past the screen alignment...in fact if you sit and watch it does it itself!
I even know what the issue is as it's been reported in the past but you'd think HTC would've sorted it by now.
HTC are palming off shonky goods as cutting edge.....really disapointed.
Click to expand...
Click to collapse
One dud BMW doesn't make BMW's bad cars. You got a dud, plain and simple. Return it for one that works.
HTC has impressed me, especially lately as they are trying to "redesign" the interface for windows mobile to make it actually usable.

BMWs are incredibly bad cars for the price they are sold for.

Andy Phillips said:
As it turns out the device was still under warranty and it's been returned...just waiting for it to come back!
Click to expand...
Click to collapse
Well..... imagine that...
Funnily enough when I had it the first time, the rom I put on it was your 'Black Satin'! Nice ROM, particularly the file explorer replacement!
Click to expand...
Click to collapse
Thanks, but I can't take credit for Black Satin... that's JasJamming's ROM...
Personally I didn't see much in the way of difference between the hermes and the wizard....but I did have it only for three days.
When I get it back I and test it out a bit more, I will gladly eat my words if it out performs the old wizard.
Click to expand...
Click to collapse
Hope you're hungry...
Anyway, I wasn't slating the hermes in itself..many of my friends have one p )..it was HTC themselves for still selling devices to consumers with a known fault.
Click to expand...
Click to collapse
It's a valid gripe, IMO. The problem you experienced is certainly 'hush-hush' with them.

@vp3G
aaah....I thought it was your rom because of the nifty splash screens!
I was considering getting a kaiser but I think I will play it safe and wait until it's been 'in the field' for a while...
See you later,
Andy.

Titan keyboard problems (key repeats, hard presses needed, etc.)

Does anyone else have a problem with their Titan and the keyboard? This has slowly driven me insane since I got the phone from a friend (which spent most of it's time in the box because he bought an iPhone less than a month later). Some of the keys when pressed (namely E, W, R, M, and N) repeat at least three or four times with each press. Other keys (ALT, shift, P, O) have to be pressed really hard to even register at all.
Is this a common problem with the Titans? I've personally used at least five or six, and mine is the only one to do this. Anyone have a whole keyboard for sale?!

just got a refurb that does the same thing...i don't know if they'll give me another one because of this reason though (at least not for free even though i pay $7/month). my old one with a cracked frame never did this. oh well.

I've had my Mogul for nearly 10 months now and over the last 2 this same exact problem has been getting progressively worse.
I can't send a text message without having to correcting a couple words. Forget about anything longer.

Titan Keyboard problems
I also have issues with the keyboard. have to press the keys too hard and sometimes repeatedly.
how can i solve this?

Same storey over here. Never had the problem until a couple weeks ago. I think maybe the phone just isn't made as well as I had hoped.
It's really a shame that such an expensive device starts to fail in less than a year.

yeah, it's slowly getting worse and worse, to the point where i hate text messaging people. it's pathetic that my buddy's cheapass LG enV works fine, while my originally $300 titan has the world's worst keyboard. what makes it worse is that i know they aren't all like this. we have multiple titans here at work that are great.

Well look what I found...

having the same issue. a real bummer

The attatchment in my last post corrected the problem for me. no more "how arrre youuu doing"

I'll be damned.. that fixed it! Thank you so much!

VictoryCube said:
Well look what I found...
Click to expand...
Click to collapse
dude, where'd you find that?

that is crazy. too bad(?) i got a brand new one (not refurb like i got three days ago) from the sprint store after talking to customer care. they also gave me an extra battery, charger, headset, stylus, splitter and all that good stuff from the new box they opened for me! i'll download the attachment though just in case something happens.
but please explain to me how software can correct what seems like a hardware issue?
thanks

angellt said:
dude, where'd you find that?
Click to expand...
Click to collapse
Did some searching and had some luck to find this post:
http://forum.ppcgeeks.com/showthread.php?p=251338#post251338

htc.user said:
that is crazy. too bad(?) i got a brand new one (not refurb like i got three days ago) from the sprint store after talking to customer care. they also gave me an extra battery, charger, headset, stylus, splitter and all that good stuff from the new box they opened for me! i'll download the attachment though just in case something happens.
but please explain to me how software can correct what seems like a hardware issue?
thanks
Click to expand...
Click to collapse
lucky you! i'm not sure about everyone else's keyboard problems, but mine didn't start until i upgraded the ROM (i had the original ROM until the GPS/Rev A update came out). my problem was either very coincidental, or the updated driver they used in the new ROM sucks donkey ass.

Not sure if you are describing what I have. I have something simliar, but a reboot of my phone fixes it.

have the same problem and patch above did not fix it since its a hardware problem, keyboard seems to be cheap and poorly manufactured. I just put in a request with asurion for another device. Should arrive soon

keeepinitgansta said:
have the same problem and patch above did not fix it since its a hardware problem, keyboard seems to be cheap and poorly manufactured. I just put in a request with asurion for another device. Should arrive soon
Click to expand...
Click to collapse
The multiple key issue is definitely associated with the GPS ROM updates. Now YOU might have a lemon of a phone but 99% of the people with the issues (including myself) had this start happening when we upgraded.
I am actually running the newest "unreleased" ROM now and I don't have the key issue anymore that I experienced with the first official GPS ROM they released.

i got the titan from sprint 11 months ago and i've used these roms (not in order):
RUU_TITAN_SPRINT_WWE_2.17.651.0_RS_TITAN_SPCS_1.47.01_Ship.exe
RUU_TITAN_SPRINT_WWE_3.35.651.2_RS_TITAN_3.35.04_4350H_SPCS_AM_Ship.exe
RUU_TITAN_SPRINT_WWE_3.49.651.0_RS_TITAN_3.39.10_SPCS_2.00_AM_PPST_Test.exe
RUU_TITAN_SPRINT_WWE_3[1].16.651.0_435009_RS3_27_00_SPCS_NV124.exe
dcd_titan_2.1.0_sprint.exe
dcd_titan_2.2.0_sprint.exe
dcd_titan_2.2.3_sprint.exe
dcd_titan_2.3.1_sprint.exe
dcd_titan_3.0.4_sprint.exe
dcd_titan_3.1.2.exe
Colonels GPS rom nbh.rar
Nex_3.35_no2_SPCS_SPB_FIXED2.exe
NexVision_2.3.1_02_SPCS.rar
NexVision_2.3.1_SPCS.rar
nueROM v2.0 Build 5048.rar
nueROM v2.1 build 5066.rar.rar
PPC6800SP MR 07-16-07.zip
SchS.exe
vSprint2.exe
Generic_if0ne_beta1.rar
as well as buildOS and dcd's kitchens
i never had a keyboard issue with my original titan handset using ANY of the roms...not before or after flash. i replaced it because there was a crack on the side that i was afraid would grow to damage the screen or something.
the initial refurb that they gave me was the first time i had the keyboard repeat issue. i flashed the 3.35.651.2, 3.49.651.0, dcd_titan_3.1.2.exe three times each to see if it would help...but it did not. that is why i called customer care again and they got the sprint store to hook me up with a brand new one (not refurb). i did not get a chance to see if the attached file helped the issue, but judging from what others have written, it could have helped.
i don't think the titan's keyboard is cheap. i wouldn't have bought it if i thought i was cheap (unless it was actually cheap, price-wise). tell me what an expensive keyboard on a phone feels like...what, a vertu? a tag? mobiado's cocobolo? the titan's keyboard feels pretty solid to me. i want them to release a touch pro for sprint! what's the eta on that?

fixed it
Tonight was probably the 5th time that i've looked for a fix for this annoying keyboard issue. I didn't even have to run a search, just saw the thread. Many thanks to the people who fixed this most annoying problem, since I loaded the last rom most of my friends were begining to think i was drunk all the time because i was always sending them messages just like when I was drunk... anyone have a cab to fix my drinking problem...?

Will this work for the mogul as well....I've been having these same issues with my HTC mogul.

My Experience with Replacing the Nexus

Hi all,
This is not so much of a ranting thread (although I am really frustrated), but just a gentle reminder to please check your screen for dust, as well as any other known issues BEFORE rooting. Thankfully, I did that, and my phone had dust under the screen UPON arrival. I got it at 2pm, and returned it to HTC by 5pm.
The other problem is, do remember Google takes no responsibility with hardware related issues. As much as I hate it, find HTC. I had a horrible experience with them, and I just want to share it with the rest of you. Also, I'm from Singapore, just in case.
I got my phone at 2PM from DHL, and was really happy about it (who wouldn't)? I opened it, booted it, and it was really fast. Then I checked the screen. There was not one speck, but at least 5 specks of dust under the screen. I immediately called HTC Singapore's hotline, and it was outsourced to another country (I'm guessing China, cause when they called me back it was +86). I can speak Mandarin, but only barely, and it was really difficult trying to tell them my problem in English. They really tried to help, but the communication barrier proved to be very frustrating. In the end, I was told to go down to HTC Care (at Keppel Bay Tower) to return the phone.
At this point in time, I didn't really want to make a huge fuss or anything. **** happens, I can accept that. All I want now is my phone replaced, as quickly as possible. I reached HTC Care around 4.15PM, but was only served at 5PM. Even worse, the staff at HTC Care Singapore had NO idea what to do with the Nexus One. They told me it was dealt differently from other HTC phones. As a consumer, I seriously do not care. I just want my phone fixed/replaced/whatever. I then waited for 20 minutes while they tried to log into the Nexus One system of theirs or something.
As though that was not bad enough, they had no idea what to collect from me. Some of them said I should return only the phone, while others said the entire box set. In the end, I returned the entire box set. They did not even bother to check the contents inside. Also, the courier service used this time is M3 express instead of DHL, and I was not given any tracking number despite them telling me the order has already been placed.
Also, there were other discrepancies. The phone staff told me to expect it within 3 working days, while HTC Care staff said to expect it within 3 to 5 working days. To be fair to the HTC Care staff, I doubt they were even briefed on what to do with Nexus Ones.
Below is the email I've sent to HTC, although at this point in time I doubt the response will be good:
To whom it may concern:
I placed my order for Nexus One with Google on January 9, and finally got it today, January 15, at 2pm. I understand that weekends are not considered work days, so effectively it took 5 working days to reach, which is reasonable to me.
I opened the Nexus One only to find dust under the screen. Doing a quick search on Google shows that it is a common problem. In fact, I read on some posts that it is considered to be a DOA problem by HTC, as seen from http://www.google.com/support/forum/p/android/thread?tid=29bc1e80107f01f7&hl=en. The first thing I did was to call the Singapore HTC helpline. I had a hard time communicating with them, but they did their best to help. I was told to go down to HTC Care (Singapore) at Keppel Bay Tower. The person on the phone had also opened a ticket for me.
I reached Keppel Bay Tower at 4.15PM, and was only served at 5pm. The service staff were polite but very unsure of what to do with the Nexus One. Apparently, Nexus Ones are dealt with differently from other HTC phones, though I do not see the point of them informing me of that. I have already accepted that there is dust under the phone and instead of making a big fuss, my main aim is to get my phone replaced on a one-to-one basis since I am still within the 14 days.
Once the staff managed to retrieve my information using the ticket number given to me earlier by the person over the phone, I was told I had to return the phone, but they were unsure whether to collect the phone, or the entire box set. In the end, they collected the entire box set. I had been told to expect it within 3 days by the person over the hotline, but the staff at HTC Care informed me that it was 3 - 5 days.
I am now requesting that you replace the entire box set, and deliver it to me within 3 days. In addition, I would like to know why the courier service used
is M3 Express instead of DHL (which was used when I first got my Nexus One). Moreover, I was not given any tracking number to track the status of my delivery, despite the service staff telling me that the order has already been placed.
I find it disappointing that the service staff had no idea what to do with Nexus One cases. It seems to me that HTC does not care because it is not really HTC's phone and more like Google's phone in this case. I hope you understand where I am coming from. It is my first time dealing with HTC's service, and the experience has been a let down. I have always thought highly of HTC's products since my previous HTC phones were all well-built, and I never had to visit the service centre.
I will appreciate if you could get back to me by Monday.
My ticket number, as well as product serial number are as follows:
Ticket No.:
Phone S/N:
Thank you.
Regards,
Click to expand...
Click to collapse
To end it, please remember to check before rooting!

bro sad to hear this from you.
I also got my nexus one today and i notice the screen's bottom left and right corners are making loose noise when pressed with some pressure..
so i used some pressure on the problemic areas for 20secs and so far, no more loose noise..
Hopefully it will prevent my unit from dust..

I have been consistantly checking mine as well. This sucks

melterx12 said:
man now im really going crazy. it seems that everyone is having this problem. I cant seem to find any dust under the screen but what if im just not seeing it??? Whats the chance that my phone DOES NOT have this problem???
Click to expand...
Click to collapse
From what I understand, this is still a problem with a small minority of phones.
People who do not have this problem (as you might have noticed) are not going to be very vocal about not having it.
For the record, I have an N1 and have had zero problems whatsoever, screen or otherwise.

melterx12 said:
man now im really going crazy. it seems that everyone is having this problem. I cant seem to find any dust under the screen but what if im just not seeing it??? Whats the chance that my phone DOES NOT have this problem???
Click to expand...
Click to collapse
Mine doesn't have it either. If you can't see it, then why is it bothering you? Mine doesn't have jam (jelly if you're in the USA) in it either but I'm not going to keep checking for jam.
SC

ScaredyCat said:
Mine doesn't have it either. If you can't see it, then why is it bothering you? Mine doesn't have jam (jelly if you're in the USA) in it either but I'm not going to keep checking for jam.
SC
Click to expand...
Click to collapse
its bothering me because I REALLY want to root but REALLY will go out of my mind if I see this problem after rooting (because my warranty will then be long in the void ). So I want to track this problem down now and some how be 100% sure that my phone is safe.

Wow, this dust problem is become quite large. Small quantities doesn't sound like a good enough example of the problem. I don't have my Nexus One yet, but I do hope - that when I get it soon - the newer models (if they are starting to correct the issue) doesn't have this problem.

melterx12 said:
its bothering me because I REALLY want to root but REALLY will go out of my mind if I see this problem after rooting (because my warranty will then be long in the void ). So I want to track this problem down now and some how be 100% sure that my phone is safe.
Click to expand...
Click to collapse
Well, you either wait for the warranty to expire or you root it before.
If you're really that worried power it off and check it with a magnifying glass. TBH Right now there are 1001 reasons not to root it and only a couple of reasons to root it. Unless there's something you really need/want root for you may as well wait.
SC

I know, I am waiting for now, probably until Cyanogen Mod comes out for N1. However I do not want to wait a year

ScaredyCat said:
Well, you either wait for the warranty to expire or you root it before.
If you're really that worried power it off and check it with a magnifying glass. TBH Right now there are 1001 reasons not to root it and only a couple of reasons to root it. Unless there's something you really need/want root for you may as well wait.
SC
Click to expand...
Click to collapse
exactly i think one of the main reason i root my G1 was to apps2sd....and then some themes...but with this much RAM on the N1 i do not see a reason to root...

DKM119 said:
exactly i think one of the main reason i root my G1 was to apps2sd....and then some themes...but with this much RAM on the N1 i do not see a reason to root...
Click to expand...
Click to collapse
Theres more to root than apps2sd. For example, Internet tethering is a feature I really want and only possible through root.

Since we're talking about rooting here, I just wanna root to upgrade to un-released Android firmwares, themes, changing things inside the phone that aren't possible stocked. There are lots of reasons to root in my eyes, and I really don't care about the negatives.

kozm0naut said:
From what I understand, this is still a problem with a small minority of phones.
People who do not have this problem (as you might have noticed) are not going to be very vocal about not having it.
For the record, I have an N1 and have had zero problems whatsoever, screen or otherwise.
Click to expand...
Click to collapse
Same here. Zero problems with mine.
Also I don't plan to root until the S-ON/S-OFF issue is either resolved or root without unlock is discovered.

melterx12 said:
Theres more to root than apps2sd. For example, Internet tethering is a feature I really want and only possible through root.
Click to expand...
Click to collapse
yeah i undertand you point but is not for everybody...like myself i do have wi-fi at home and at work...so i never used the internet tethering....so for me when i rooted my G1 is was only for the apps2sd and themes....

melterx12 said:
Theres more to root than apps2sd. For example, Internet tethering is a feature I really want and only possible through root.
Click to expand...
Click to collapse
There are always alternative. Although not as elegant of a solution, PDAnet allows you to connect your phone to your computer so it can use your data connection. Works pretty well.

as someone who had to unroot and use the warranty on my rooted G1 like 11 months after I got it, I definitely will not root my N1 when I get it unless there is a way to revert to the full factory settings. I'm not a dev but I have faith they will figure it out though.

I woke up to find this thread now has 3 pages of useless conversation :|.
Anyway, if you take a torch and shine it it'll be obvious if there's dust on it.
I need root cause of Market Enabler and internet tethering. Will update this thread when I get a response from HTC.

That's a truly depressing story!
The warranty situation is the main reason I use to keep myself from buying this phone. Since I had a hardware issue with my G1 that needed to be replaced (stopped accepting USB input, so it wouldn't charge or transfer data), this is kind of a deal-breaker for me.
Not repairing hardware defects because of a software issue is complete bull****.
My contract comes due in November, hopefully by then, HTC will have changed their policy. If not, the phone I buy definitely won't be unsubsidized! I've had good luck just contacting tmobile and saying the phone broke. Since it doesn't work, I'll have to cancel my contract and pay the ETF.....in the past they've given me a good price on a replacement. This probably wouldn't work if I wasn't on contract with them.

I agree and some of these pointless posts have been reported, so please keep this thread on topic.
I have cleaned this thread up so please refrain from from spamming and flaming. (and will continue to do so!)
Greetz.

i may be sending mine in for a repair soon, i have a stuck/dead baby blue pixel.

'Patchy' backlight - what happen?

I've noticed recently the backlight on my HD2 seems to have suffered some sort of malfunction or something. Might be a bit of a strong way of describing it perhaps.
Basically imagine if you have a blank white screen/image showing on the phone, there's a couple of bits on it that always stay in the same place where the brightness is not the same as the rest. I'm certain it's only been like this recently but no idea why.
You can only really notice it with very pale or bits of white on the screen but am wondering:
1 - if anyone else has this,
2 - how it's happened,
3 - anything I can do about it,
In particular if it's a fault with the phone (as I'm certain the phone has never been knocked and it definitely has never been dropped or pressed hard etc), is this something I could get done under warrantee.
If it is, can I get it fixed on warrantee even with no receipt since I bought it on Ebay? Every single HD2 is still in its warrantee period so I hope they could do.
Thanks!

I have the same, they advised me to contact support, but i kinda neglected it for the time being.
I have the same kind of spot in the middle of my screen, i only really see it when the screen is white, annoying tho :/
I dont like the idea of having to send the phone out and missing it for a few weeks :'(

I had the same problem on my device so I called HTC and they picked it up, repaired it and sent it back. Well they sorted out this particular problem (by replacing the LCD panel) but, alas, created few more. The buttons were not placed properly, the body was damaged and etc. So Angry and Disappointed Me called them up and they picked it up again. This time they replaced the whole unit (the actual body if I am not mistaken) and sent it back. Finally I was glad to have my phone back after two weeks.
Funny enough most of the HTC employees that I spoke to had very poor English. And I spoke with quiet a few of them. Luckily I am talented at mimicking broken English and didn't have much problem getting my message across. I'd imagine for most people it should be very difficult to explain their problem and arrange repairs.

Thanks for the replies.
Is it possible to do this without a sales receipt and still not have to pay? I don't think I should have to pay since it's not very old at all but I can't prove it's actually my phone I guess.
Did you just contact them via the XDA website or something?

I got the same issue. Most annoying when reading long emails or articles. I thought about sending it in for repair but I have voided my warranty already and don't want to be missing my hd2 for a couple weeks and get hit with a massive bill. I think it has something to do with the layers in the LCD not being completely flat. But I havent got that far in my explorations of this phone, maybe I will on my next trip.

You should contact HTC support by calling at the number for your country that you can find from the HTC website.
They can do everything with the phone's serial no. At least that's how it worked for my Kaiser I got on ebay too when I had a prob with it.

meegulthwarp said:
I thought about sending it in for repair but I have voided my warranty already.
Click to expand...
Click to collapse
Hmmm, good point. I have a custom rom on it so mine probably would be void too right? If I change it back to the original rom it should be ok though presumably?
Thanks anyway - glad this is not me.

I am also seeing this on my HD2. It is very faint and only really noticeable on white screens. Once you know it is there though you can't help but keep looking for it
To be honest I can put up with it as most of the time you can't actually see it, for example I can't see it now due to the keyboard being up.
I'd be interested to know if anyone in the UK sends their phone off for repair as I might do the same. I can't be without my phone though, it would be like loosing my arm!

NickT said:
I am also seeing this on my HD2. It is very faint and only really noticeable on white screens. Once you know it is there though you can't help but keep looking for it
To be honest I can put up with it as most of the time you can't actually see it, for example I can't see it now due to the keyboard being up.
I'd be interested to know if anyone in the UK sends their phone off for repair as I might do the same. I can't be without my phone though, it would be like loosing my arm!
Click to expand...
Click to collapse
I have sent mine. Post 3 above ^^^

AF241 said:
I have sent mine. Post 3 above ^^^
Click to expand...
Click to collapse
Ah yes, so you did. Sorry I was looking at the flag on your profile not your location
I have a small crack on the glass of my HD2 as well between the bottom of the phone and the power / end call key. It looks like a small hair stuck under the button Not sure if they would replace the glass for me as well if I sent it off?
I got my phone from O2 so I'm wondering if I'd have to go to O2 for repair or direct to HTC, maybe I could do both
Anyway, for now I think I'll refrain from sending it off unless it really starts annoying me. A bit of a pain though

I've emailed HTC as well to ask about this.....

final solution to gps problem

So my second replacement of this galaxy s still got the ass-paining GPS problem. I had to phone orange again complaining the problem. Orange refused to exchange a different phone for me and told me to go find samsung. But I insisted that the phone was a part of the service they provided, if I was not satisfied I would have to go to them. they finally agreed to give me a third replacement to see what's going on. I'm now waiting at home for the phone to come. Although I doubt I would see any difference on this one, let's say according to law I now have right to return this phone if it's still got the GPS issue.
After I spoke to Orange, I sent an email to samsung mobile uk to tell them the problem. Today I received an email reply:
"Thank you for contacting Samsung Electronics.
Regarding your case, kindly note that the phone needs to be taken to the nearest Samsung authorized service centre to be checked by an engineer as this may be a software issue.
You can follow the link below to locate the nearest Samsung authorized service centre based on your postal code. Kindly make sure that you have selected “Mobile phones” from the drop down menu.
http://www.samsung.com/uk/support/location/supportServiceLocation.do?page=SERVICE.LOCATION
Please note that if this turns outto be a hardware issue, the phone might have to be sent in for repair.
Our manufacturer warranty covers damage caused due to a manufacturer fault and excludes any damage caused by misuse. Please make sure that your phone has not been dropped or exposed to water."
Now I have 2 options. after I receive this final replacement, if it's still got the GPS issue, I can either ask Orange to return the phone and exchange,which I think would be quite tricky,but a good chance to succeed; or I can go to local samsung service and ask them to check and repair the phone for me.
I checked samsung service location, basically it's on every carphonewarehouse store, not difficult to find one near you. I think people with gps issue should really go to ask for repair.
I will keep update this thread until either the phone's got fully functioning GPS or the phone's been returned.
UPDATE: NO 6th replacement has been proved having GPS problem as well. Contacted orange again and they told me they will start an investigation on what's with this phone. Next monday they will call me back to provide a solution, either fix the phone's GPS or exchange me a different phone.
Today I went out on highway, tested gps on both galaxy s and orange san francisco, within 30 mins driving the orange san francisco worked like a charm, no delay, no flaw; galaxy s on the other hand, lost signal for more than 6 times, showed me driving out of the highway...really upset and thought it only fair if gps performance should be better on galaxy s due to much much higher price. Well it's opposite... I would be glad if monday they exchange me a different phone and put an end to the terrible experience i had with this phone...

I am on my fourth handset at the moment and it’s just as bad as my first. I have tried every combination of firmware and fixes but have seen little improvement.
I am now waiting for Vodafone to release their Froyo build officially and when flashed to this it’s going back permanently. Its blatant false advertising and misrepresentation to claim the i9000 is capable of running satnav apps properly. And yes I’m talking about full satnav not just Google apps.
Such a shame as I was so looking forward to CM6 on this handset.

Not exactly relevant, but "final solutions" aren't always successful

Someone needs to amend the title of this thread, as once again its very misleading!

SkinBobUk said:
Someone needs to amend the title of this thread, as once again its very misleading!
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Click to collapse
i'm not sure what's misleading? the solution is to send it back for repair or replace. no one can fix it on his own. you think you can come out a better solution than mine? welcome to try!

I had similar problems with Samsung galaxy S Unlocked sim free.
This is now a distant memory since the official upgrade to Android 2.2.
GPS works excellent.
Check in Samsung Kies, if your phone is ready for an upgrade.

ehe12 said:
i'm not sure what's misleading? the solution is to send it back for repair or replace. no one can fix it on his own. you think you can come out a better solution than mine? welcome to try!
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Click to collapse
Don't you think that if the solution was to simply exchange the phone for another that people would of done this allready, let alone the number of people on handset #4,5,6 and still their gps is not as expected.
Your title reads "Final solution", what you gonna do if samsung cant fix it? Do you have any evidence they can?
I dont wanna start an argument or cause any offence but the first thing people will think when they see that title is that contained in this thread is a solution to their gps problems. Instead all they will find is a post from you explaining what samsung and orange have advised.
Also you made another thread stating that the gps problems cannot be fixed by software, and yet in your first post in this thread you've put samsung think its a software problem.
You seem to be believing whoever u talk too and then posting it up for us.
If and when you do finally get a working gps then post away, but there is no need for misleeding posts, etc.

Have you guys tried this: http://forum.xda-developers.com/showthread.php?t=728611 ? It worked for me.

SkinBobUk said:
Don't you think that if the solution was to simply exchange the phone for another that people would of done this allready, let alone the number of people on handset #4,5,6 and still their gps is not as expected.
Your title reads "Final solution", what you gonna do if samsung cant fix it? Do you have any evidence they can?
I dont wanna start an argument or cause any offence but the first thing people will think when they see that title is that contained in this thread is a solution to their gps problems. Instead all they will find is a post from you explaining what samsung and orange have advised.
Also you made another thread stating that the gps problems cannot be fixed by software, and yet in your first post in this thread you've put samsung think its a software problem.
You seem to be believing whoever u talk too and then posting it up for us.
If and when you do finally get a working gps then post away, but there is no need for misleeding posts, etc.
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Click to collapse
I'm not believing anything ok? I did quote the whole email from samsung service, but I didn't believe the "software" part. What I'm trying to say is get your device back to samsung as soon as possible to have it fixed. If samsung cannot fix it? law says you can return it!
again as I'm saying, the quote from samsung service is just to remind people, contact their local samsung service to check the phone! why are you focusing on the mentioned "software problem"? OK even yes it's software problem, can you fix it? you obviously can't! then what? live with it? hell not for me! contact your local samsung service to get it fixed! that's the final solution to this GPS problem! all I'm saying is if you can't fix it, you have to send it to samsung service, and that's the only final solution!
also as you might be interested, the Orange staff I spoke to told me the following thing: when I sent my phone back, they didn't just accept everything I said, they did test the phone. According to their technician, there's something wrong with the integrated GPS.
can you fix the GPS? no you can't. I can't either. my solution will be send it to samsung so that they can repair it for me. why are you calling it misleading? my solution has a great chance to get the gps fixed!!!and if not, you've proved it's not fixable and you can return or exchange your phone!

We seem to have differant understandings of the world solution.
Fair enough samsung might be able to fix it. But i doubt it as everybody else would have done the same thing or samsung would have released some sort of press release.
And yes if they cant then you should be entitled to a refund/exchange, etc. But that aint a final solution in any sense of the word.

so youre exchanging the phone over and over and hope to have a better gps? did not realized by now that they all have fhe same gps and they all work the same so still exchanging? is the world going nuts?
Sent from my GT-I9000 using XDA App

SkinBobUk said:
We seem to have differant understandings of the world solution.
Fair enough samsung might be able to fix it. But i doubt it as everybody else would have done the same thing or samsung would have released some sort of press release.
And yes if they cant then you should be entitled to a refund/exchange, etc. But that aint a final solution in any sense of the word.
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Click to collapse
well in my opinion, I paid for a fully functional phone, if even the manufacturer cannot fix it, there is no way I can accept it and return/exchange it is the only solution for me.
maybe you think this is not a solution, but it does solve my problem.
so far I don't know how many have sent their phones back, but I think it might be a huge number.

bilboa1 said:
so youre exchanging the phone over and over and hope to have a better gps? did not realized by now that they all have fhe same gps and they all work the same so still exchanging? is the world going nuts?
Sent from my GT-I9000 using XDA App
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as there are many people claiming that their GPS work flawlessly, also someone claimed manufacturing dates may decide the quality of the phones, I am trying to prove either of them. even these aren't true, at least I prove that this issue won't be fixed by exchanging phones and I get my legal right to force the phone company to exchange/refund the phone for me. Also if many people do the same thing, the number of returned phones would become so large that samsung might finally have to admit this and file a recall.
this is harmless to all consumers, why not?

So why do several people have a good GPS in their SGSes. If it were hardware problem, how does it come that some people can change phone for 4 times and not get any better results and others have good GPSes from the start? I start to lean towards the idea that the SGS GPS is not great but normal. People have the idea that the phone should have an equally good GPS as for example the screen witch is superb. Well they start to test the GPS and depending on several parameters (not the weather as seems to be a common misunderstanding) the GPS breaks down or they could not get an instant position within 1-2 meters (which is impossible with a cold or semi cold start if you do not have a cruise missile handy). They start fiddling around and mess up the GPS so it do not work at all.
The urban canyon problem that many refers to is a problem that even the high end dedicated GPSes have (look for reviews on the net). They are of course better then the SGS but heck you bought a phone not a GPS.
I do not say that there are no faulty SGSes out there. But so what there have been 7 million sold and there must be some. I also think that the SGS may be hiding the full potential somewhere deep in the hardware and it can be unlocked by some low level upgrade of the GPS. However I am content with the normal function of the GPS and of course I hope that future upgrades can make it better.
However there are evidently some trolls in these GPS forums which you can see if you reading all the mails. However there are not many, but they are rather irritating, in the sense that they will not listen to arguments and even if you show them a good track (which have been posted several times) they will deny it and accuse the user of incompetence instead of trying to find out why there phone is broken.

milsjg said:
So why do several people have a good GPS in their SGSes. If it were hardware problem, how does it come that some people can change phone for 4 times and not get any better results and others have good GPSes from the start? I start to lean towards the idea that the SGS GPS is not great but normal. People have the idea that the phone should have an equally good GPS as for example the screen witch is superb. Well they start to test the GPS and depending on several parameters (not the weather as seems to be a common misunderstanding) the GPS breaks down or they could not get an instant position within 1-2 meters (which is impossible with a cold or semi cold start if you do not have a cruise missile handy). They start fiddling around and mess up the GPS so it do not work at all.
The urban canyon problem that many refers to is a problem that even the high end dedicated GPSes have (look for reviews on the net). They are of course better then the SGS but heck you bought a phone not a GPS.
I do not say that there are no faulty SGSes out there. But so what there have been 7 million sold and there must be some. I also think that the SGS may be hiding the full potential somewhere deep in the hardware and it can be unlocked by some low level upgrade of the GPS. However I am content with the normal function of the GPS and of course I hope that future upgrades can make it better.
However there are evidently some trolls in these GPS forums which you can see if you reading all the mails. However there are not many, but they are rather irritating, in the sense that they will not listen to arguments and even if you show them a good track (which have been posted several times) they will deny it and accuse the user of incompetence instead of trying to find out why there phone is broken.
Click to expand...
Click to collapse
I did GPS test fairly and equally. I have another coupla phones, san francisco, hero and touch diamond. I use them all at the same time. SGS is the only one has problem. Clear?
the 4 SGS I got all have the same issue, in the mean time my other models (san francisco, hero, touch diamond) all work great. Does this make sense to you how bad GPS on SGS is? So I replace it 3 times, so what? I just need it to be as good as my other phones. is it too much to ask?

milsjg, we dont expect sgs gps to be better than a dedicated gps device such as tomtom.We just want it to be as gps of some other phones, even some 2 years old nokia phones are much better on that. Thats the problem
Sent from my GT-I9000 using Tapatalk

ehe12 said:
I did GPS test fairly and equally. I have another coupla phones, san francisco, hero and touch diamond. I use them all at the same time. SGS is the only one has problem. Clear?
the 4 SGS I got all have the same issue, in the mean time my other models (san francisco, hero, touch diamond) all work great. Does this make sense to you how bad GPS on SGS is? So I replace it 3 times, so what? I just need it to be as good as my other phones. is it too much to ask?
Click to expand...
Click to collapse
But why do lots of people have fairly good GPSes? You have to try to answer that question before you are pursing your answer. I have a fairly good (not exceptional missile good) GPS and I have posted several good tracks using different programs.
I also not an idiot and VERY familiar with GPS and programming. I do not mean to insult you if you are not trolling but just telling everybody that all SGS has a faulty GPS because you have had bad experience is not special good idea if you want to keep out of the trolling zone. I just searched for Iphone "GPS problem" on the net and found several links to GPS problems on the iPhone. So recommending from your experience to buy for example iPhone or any other phone in order to be happy with the GPS is very dangerouse.
The Htc Hero link below may clarify my point. Read if you dear because you have a faulty GPS on your Hero according to the link and there plenty more of that on the net. Get the drift?
http://community.sprint.com/baw/thread/27731;jsessionid=B0162F04F9DF9DCFFFC245A792A481BA.app2jive1

milsjg said:
But why do lots of people have fairly good GPSes? You have to try to answer that question before you are pursing your answer. I have a fairly good (not exceptional missile good) GPS and I have posted several good tracks using different programs.
I also not an idiot and VERY familiar with GPS and programming. I do not mean to insult you if you are not trolling but just telling everybody that all SGS has a faulty GPS because you have had bad experience is not special good idea if you want to keep out of the trolling zone. I just searched for Iphone "GPS problem" on the net and found several links to GPS problems on the iPhone. So recommending from your experience to buy for example iPhone or any other phone in order to be happy with the GPS is very dangerouse.
The Htc Hero link below may clarify my point. Read if you dear because you have a faulty GPS on your Hero according to the link and there plenty more of that on the net. Get the drift?
http://community.sprint.com/baw/thread/27731;jsessionid=B0162F04F9DF9DCFFFC245A792A481BA.app2jive1
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Click to collapse
I don't know to be fair. That's why I keep asking my contract provider to replace it for me. I thought if that's something about luck, replacing it as many times as I can could finally get me a working one. But... so far I have 4 in a row all bad GPS. Guess I'm just not lucky at all...
Other than replacing it, I don't know what else I can do to solve this problem. I like this phone and not until final stage will I return it. So far I'm just trying so hard to get one with good GPS. If you have any positive idea please let me know. I only care about this phone's GPS, the link you posted has nothing to do with my GPS issue.

milsjg said:
But why do lots of people have fairly good GPSes? You have to try to answer that question before you are pursing your answer. I have a fairly good (not exceptional missile good) GPS and I have posted several good tracks using different programs.
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Click to collapse
also where are you? I'm really curious how good your phone's GPS is. If you live in UK, would you mind come over to my place and show me?
I live in Manchester. If anyone has a SGS with fully functioning GPS, could you contact me and let me see how good your GPS is? I'm really interested to know if "Good GPS" really exists.

Sorry Sweden, However try to get hold of a phone with a different operator. Did not htc have a specific problem with Telestra (I do not know
If I spelled it right)
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