So my second replacement of this galaxy s still got the ass-paining GPS problem. I had to phone orange again complaining the problem. Orange refused to exchange a different phone for me and told me to go find samsung. But I insisted that the phone was a part of the service they provided, if I was not satisfied I would have to go to them. they finally agreed to give me a third replacement to see what's going on. I'm now waiting at home for the phone to come. Although I doubt I would see any difference on this one, let's say according to law I now have right to return this phone if it's still got the GPS issue.
After I spoke to Orange, I sent an email to samsung mobile uk to tell them the problem. Today I received an email reply:
"Thank you for contacting Samsung Electronics.
Regarding your case, kindly note that the phone needs to be taken to the nearest Samsung authorized service centre to be checked by an engineer as this may be a software issue.
You can follow the link below to locate the nearest Samsung authorized service centre based on your postal code. Kindly make sure that you have selected “Mobile phones” from the drop down menu.
http://www.samsung.com/uk/support/location/supportServiceLocation.do?page=SERVICE.LOCATION
Please note that if this turns outto be a hardware issue, the phone might have to be sent in for repair.
Our manufacturer warranty covers damage caused due to a manufacturer fault and excludes any damage caused by misuse. Please make sure that your phone has not been dropped or exposed to water."
Now I have 2 options. after I receive this final replacement, if it's still got the GPS issue, I can either ask Orange to return the phone and exchange,which I think would be quite tricky,but a good chance to succeed; or I can go to local samsung service and ask them to check and repair the phone for me.
I checked samsung service location, basically it's on every carphonewarehouse store, not difficult to find one near you. I think people with gps issue should really go to ask for repair.
I will keep update this thread until either the phone's got fully functioning GPS or the phone's been returned.
UPDATE: NO 6th replacement has been proved having GPS problem as well. Contacted orange again and they told me they will start an investigation on what's with this phone. Next monday they will call me back to provide a solution, either fix the phone's GPS or exchange me a different phone.
Today I went out on highway, tested gps on both galaxy s and orange san francisco, within 30 mins driving the orange san francisco worked like a charm, no delay, no flaw; galaxy s on the other hand, lost signal for more than 6 times, showed me driving out of the highway...really upset and thought it only fair if gps performance should be better on galaxy s due to much much higher price. Well it's opposite... I would be glad if monday they exchange me a different phone and put an end to the terrible experience i had with this phone...
I am on my fourth handset at the moment and it’s just as bad as my first. I have tried every combination of firmware and fixes but have seen little improvement.
I am now waiting for Vodafone to release their Froyo build officially and when flashed to this it’s going back permanently. Its blatant false advertising and misrepresentation to claim the i9000 is capable of running satnav apps properly. And yes I’m talking about full satnav not just Google apps.
Such a shame as I was so looking forward to CM6 on this handset.
Not exactly relevant, but "final solutions" aren't always successful
Someone needs to amend the title of this thread, as once again its very misleading!
SkinBobUk said:
Someone needs to amend the title of this thread, as once again its very misleading!
Click to expand...
Click to collapse
i'm not sure what's misleading? the solution is to send it back for repair or replace. no one can fix it on his own. you think you can come out a better solution than mine? welcome to try!
I had similar problems with Samsung galaxy S Unlocked sim free.
This is now a distant memory since the official upgrade to Android 2.2.
GPS works excellent.
Check in Samsung Kies, if your phone is ready for an upgrade.
ehe12 said:
i'm not sure what's misleading? the solution is to send it back for repair or replace. no one can fix it on his own. you think you can come out a better solution than mine? welcome to try!
Click to expand...
Click to collapse
Don't you think that if the solution was to simply exchange the phone for another that people would of done this allready, let alone the number of people on handset #4,5,6 and still their gps is not as expected.
Your title reads "Final solution", what you gonna do if samsung cant fix it? Do you have any evidence they can?
I dont wanna start an argument or cause any offence but the first thing people will think when they see that title is that contained in this thread is a solution to their gps problems. Instead all they will find is a post from you explaining what samsung and orange have advised.
Also you made another thread stating that the gps problems cannot be fixed by software, and yet in your first post in this thread you've put samsung think its a software problem.
You seem to be believing whoever u talk too and then posting it up for us.
If and when you do finally get a working gps then post away, but there is no need for misleeding posts, etc.
Have you guys tried this: http://forum.xda-developers.com/showthread.php?t=728611 ? It worked for me.
SkinBobUk said:
Don't you think that if the solution was to simply exchange the phone for another that people would of done this allready, let alone the number of people on handset #4,5,6 and still their gps is not as expected.
Your title reads "Final solution", what you gonna do if samsung cant fix it? Do you have any evidence they can?
I dont wanna start an argument or cause any offence but the first thing people will think when they see that title is that contained in this thread is a solution to their gps problems. Instead all they will find is a post from you explaining what samsung and orange have advised.
Also you made another thread stating that the gps problems cannot be fixed by software, and yet in your first post in this thread you've put samsung think its a software problem.
You seem to be believing whoever u talk too and then posting it up for us.
If and when you do finally get a working gps then post away, but there is no need for misleeding posts, etc.
Click to expand...
Click to collapse
I'm not believing anything ok? I did quote the whole email from samsung service, but I didn't believe the "software" part. What I'm trying to say is get your device back to samsung as soon as possible to have it fixed. If samsung cannot fix it? law says you can return it!
again as I'm saying, the quote from samsung service is just to remind people, contact their local samsung service to check the phone! why are you focusing on the mentioned "software problem"? OK even yes it's software problem, can you fix it? you obviously can't! then what? live with it? hell not for me! contact your local samsung service to get it fixed! that's the final solution to this GPS problem! all I'm saying is if you can't fix it, you have to send it to samsung service, and that's the only final solution!
also as you might be interested, the Orange staff I spoke to told me the following thing: when I sent my phone back, they didn't just accept everything I said, they did test the phone. According to their technician, there's something wrong with the integrated GPS.
can you fix the GPS? no you can't. I can't either. my solution will be send it to samsung so that they can repair it for me. why are you calling it misleading? my solution has a great chance to get the gps fixed!!!and if not, you've proved it's not fixable and you can return or exchange your phone!
We seem to have differant understandings of the world solution.
Fair enough samsung might be able to fix it. But i doubt it as everybody else would have done the same thing or samsung would have released some sort of press release.
And yes if they cant then you should be entitled to a refund/exchange, etc. But that aint a final solution in any sense of the word.
so youre exchanging the phone over and over and hope to have a better gps? did not realized by now that they all have fhe same gps and they all work the same so still exchanging? is the world going nuts?
Sent from my GT-I9000 using XDA App
SkinBobUk said:
We seem to have differant understandings of the world solution.
Fair enough samsung might be able to fix it. But i doubt it as everybody else would have done the same thing or samsung would have released some sort of press release.
And yes if they cant then you should be entitled to a refund/exchange, etc. But that aint a final solution in any sense of the word.
Click to expand...
Click to collapse
well in my opinion, I paid for a fully functional phone, if even the manufacturer cannot fix it, there is no way I can accept it and return/exchange it is the only solution for me.
maybe you think this is not a solution, but it does solve my problem.
so far I don't know how many have sent their phones back, but I think it might be a huge number.
bilboa1 said:
so youre exchanging the phone over and over and hope to have a better gps? did not realized by now that they all have fhe same gps and they all work the same so still exchanging? is the world going nuts?
Sent from my GT-I9000 using XDA App
Click to expand...
Click to collapse
as there are many people claiming that their GPS work flawlessly, also someone claimed manufacturing dates may decide the quality of the phones, I am trying to prove either of them. even these aren't true, at least I prove that this issue won't be fixed by exchanging phones and I get my legal right to force the phone company to exchange/refund the phone for me. Also if many people do the same thing, the number of returned phones would become so large that samsung might finally have to admit this and file a recall.
this is harmless to all consumers, why not?
So why do several people have a good GPS in their SGSes. If it were hardware problem, how does it come that some people can change phone for 4 times and not get any better results and others have good GPSes from the start? I start to lean towards the idea that the SGS GPS is not great but normal. People have the idea that the phone should have an equally good GPS as for example the screen witch is superb. Well they start to test the GPS and depending on several parameters (not the weather as seems to be a common misunderstanding) the GPS breaks down or they could not get an instant position within 1-2 meters (which is impossible with a cold or semi cold start if you do not have a cruise missile handy). They start fiddling around and mess up the GPS so it do not work at all.
The urban canyon problem that many refers to is a problem that even the high end dedicated GPSes have (look for reviews on the net). They are of course better then the SGS but heck you bought a phone not a GPS.
I do not say that there are no faulty SGSes out there. But so what there have been 7 million sold and there must be some. I also think that the SGS may be hiding the full potential somewhere deep in the hardware and it can be unlocked by some low level upgrade of the GPS. However I am content with the normal function of the GPS and of course I hope that future upgrades can make it better.
However there are evidently some trolls in these GPS forums which you can see if you reading all the mails. However there are not many, but they are rather irritating, in the sense that they will not listen to arguments and even if you show them a good track (which have been posted several times) they will deny it and accuse the user of incompetence instead of trying to find out why there phone is broken.
milsjg said:
So why do several people have a good GPS in their SGSes. If it were hardware problem, how does it come that some people can change phone for 4 times and not get any better results and others have good GPSes from the start? I start to lean towards the idea that the SGS GPS is not great but normal. People have the idea that the phone should have an equally good GPS as for example the screen witch is superb. Well they start to test the GPS and depending on several parameters (not the weather as seems to be a common misunderstanding) the GPS breaks down or they could not get an instant position within 1-2 meters (which is impossible with a cold or semi cold start if you do not have a cruise missile handy). They start fiddling around and mess up the GPS so it do not work at all.
The urban canyon problem that many refers to is a problem that even the high end dedicated GPSes have (look for reviews on the net). They are of course better then the SGS but heck you bought a phone not a GPS.
I do not say that there are no faulty SGSes out there. But so what there have been 7 million sold and there must be some. I also think that the SGS may be hiding the full potential somewhere deep in the hardware and it can be unlocked by some low level upgrade of the GPS. However I am content with the normal function of the GPS and of course I hope that future upgrades can make it better.
However there are evidently some trolls in these GPS forums which you can see if you reading all the mails. However there are not many, but they are rather irritating, in the sense that they will not listen to arguments and even if you show them a good track (which have been posted several times) they will deny it and accuse the user of incompetence instead of trying to find out why there phone is broken.
Click to expand...
Click to collapse
I did GPS test fairly and equally. I have another coupla phones, san francisco, hero and touch diamond. I use them all at the same time. SGS is the only one has problem. Clear?
the 4 SGS I got all have the same issue, in the mean time my other models (san francisco, hero, touch diamond) all work great. Does this make sense to you how bad GPS on SGS is? So I replace it 3 times, so what? I just need it to be as good as my other phones. is it too much to ask?
milsjg, we dont expect sgs gps to be better than a dedicated gps device such as tomtom.We just want it to be as gps of some other phones, even some 2 years old nokia phones are much better on that. Thats the problem
Sent from my GT-I9000 using Tapatalk
ehe12 said:
I did GPS test fairly and equally. I have another coupla phones, san francisco, hero and touch diamond. I use them all at the same time. SGS is the only one has problem. Clear?
the 4 SGS I got all have the same issue, in the mean time my other models (san francisco, hero, touch diamond) all work great. Does this make sense to you how bad GPS on SGS is? So I replace it 3 times, so what? I just need it to be as good as my other phones. is it too much to ask?
Click to expand...
Click to collapse
But why do lots of people have fairly good GPSes? You have to try to answer that question before you are pursing your answer. I have a fairly good (not exceptional missile good) GPS and I have posted several good tracks using different programs.
I also not an idiot and VERY familiar with GPS and programming. I do not mean to insult you if you are not trolling but just telling everybody that all SGS has a faulty GPS because you have had bad experience is not special good idea if you want to keep out of the trolling zone. I just searched for Iphone "GPS problem" on the net and found several links to GPS problems on the iPhone. So recommending from your experience to buy for example iPhone or any other phone in order to be happy with the GPS is very dangerouse.
The Htc Hero link below may clarify my point. Read if you dear because you have a faulty GPS on your Hero according to the link and there plenty more of that on the net. Get the drift?
http://community.sprint.com/baw/thread/27731;jsessionid=B0162F04F9DF9DCFFFC245A792A481BA.app2jive1
milsjg said:
But why do lots of people have fairly good GPSes? You have to try to answer that question before you are pursing your answer. I have a fairly good (not exceptional missile good) GPS and I have posted several good tracks using different programs.
I also not an idiot and VERY familiar with GPS and programming. I do not mean to insult you if you are not trolling but just telling everybody that all SGS has a faulty GPS because you have had bad experience is not special good idea if you want to keep out of the trolling zone. I just searched for Iphone "GPS problem" on the net and found several links to GPS problems on the iPhone. So recommending from your experience to buy for example iPhone or any other phone in order to be happy with the GPS is very dangerouse.
The Htc Hero link below may clarify my point. Read if you dear because you have a faulty GPS on your Hero according to the link and there plenty more of that on the net. Get the drift?
http://community.sprint.com/baw/thread/27731;jsessionid=B0162F04F9DF9DCFFFC245A792A481BA.app2jive1
Click to expand...
Click to collapse
I don't know to be fair. That's why I keep asking my contract provider to replace it for me. I thought if that's something about luck, replacing it as many times as I can could finally get me a working one. But... so far I have 4 in a row all bad GPS. Guess I'm just not lucky at all...
Other than replacing it, I don't know what else I can do to solve this problem. I like this phone and not until final stage will I return it. So far I'm just trying so hard to get one with good GPS. If you have any positive idea please let me know. I only care about this phone's GPS, the link you posted has nothing to do with my GPS issue.
milsjg said:
But why do lots of people have fairly good GPSes? You have to try to answer that question before you are pursing your answer. I have a fairly good (not exceptional missile good) GPS and I have posted several good tracks using different programs.
Click to expand...
Click to collapse
also where are you? I'm really curious how good your phone's GPS is. If you live in UK, would you mind come over to my place and show me?
I live in Manchester. If anyone has a SGS with fully functioning GPS, could you contact me and let me see how good your GPS is? I'm really interested to know if "Good GPS" really exists.
Sorry Sweden, However try to get hold of a phone with a different operator. Did not htc have a specific problem with Telestra (I do not know
If I spelled it right)
Sent from my GT-I9000 using XDA App
Related
Hi all,
This is not so much of a ranting thread (although I am really frustrated), but just a gentle reminder to please check your screen for dust, as well as any other known issues BEFORE rooting. Thankfully, I did that, and my phone had dust under the screen UPON arrival. I got it at 2pm, and returned it to HTC by 5pm.
The other problem is, do remember Google takes no responsibility with hardware related issues. As much as I hate it, find HTC. I had a horrible experience with them, and I just want to share it with the rest of you. Also, I'm from Singapore, just in case.
I got my phone at 2PM from DHL, and was really happy about it (who wouldn't)? I opened it, booted it, and it was really fast. Then I checked the screen. There was not one speck, but at least 5 specks of dust under the screen. I immediately called HTC Singapore's hotline, and it was outsourced to another country (I'm guessing China, cause when they called me back it was +86). I can speak Mandarin, but only barely, and it was really difficult trying to tell them my problem in English. They really tried to help, but the communication barrier proved to be very frustrating. In the end, I was told to go down to HTC Care (at Keppel Bay Tower) to return the phone.
At this point in time, I didn't really want to make a huge fuss or anything. **** happens, I can accept that. All I want now is my phone replaced, as quickly as possible. I reached HTC Care around 4.15PM, but was only served at 5PM. Even worse, the staff at HTC Care Singapore had NO idea what to do with the Nexus One. They told me it was dealt differently from other HTC phones. As a consumer, I seriously do not care. I just want my phone fixed/replaced/whatever. I then waited for 20 minutes while they tried to log into the Nexus One system of theirs or something.
As though that was not bad enough, they had no idea what to collect from me. Some of them said I should return only the phone, while others said the entire box set. In the end, I returned the entire box set. They did not even bother to check the contents inside. Also, the courier service used this time is M3 express instead of DHL, and I was not given any tracking number despite them telling me the order has already been placed.
Also, there were other discrepancies. The phone staff told me to expect it within 3 working days, while HTC Care staff said to expect it within 3 to 5 working days. To be fair to the HTC Care staff, I doubt they were even briefed on what to do with Nexus Ones.
Below is the email I've sent to HTC, although at this point in time I doubt the response will be good:
To whom it may concern:
I placed my order for Nexus One with Google on January 9, and finally got it today, January 15, at 2pm. I understand that weekends are not considered work days, so effectively it took 5 working days to reach, which is reasonable to me.
I opened the Nexus One only to find dust under the screen. Doing a quick search on Google shows that it is a common problem. In fact, I read on some posts that it is considered to be a DOA problem by HTC, as seen from http://www.google.com/support/forum/p/android/thread?tid=29bc1e80107f01f7&hl=en. The first thing I did was to call the Singapore HTC helpline. I had a hard time communicating with them, but they did their best to help. I was told to go down to HTC Care (Singapore) at Keppel Bay Tower. The person on the phone had also opened a ticket for me.
I reached Keppel Bay Tower at 4.15PM, and was only served at 5pm. The service staff were polite but very unsure of what to do with the Nexus One. Apparently, Nexus Ones are dealt with differently from other HTC phones, though I do not see the point of them informing me of that. I have already accepted that there is dust under the phone and instead of making a big fuss, my main aim is to get my phone replaced on a one-to-one basis since I am still within the 14 days.
Once the staff managed to retrieve my information using the ticket number given to me earlier by the person over the phone, I was told I had to return the phone, but they were unsure whether to collect the phone, or the entire box set. In the end, they collected the entire box set. I had been told to expect it within 3 days by the person over the hotline, but the staff at HTC Care informed me that it was 3 - 5 days.
I am now requesting that you replace the entire box set, and deliver it to me within 3 days. In addition, I would like to know why the courier service used
is M3 Express instead of DHL (which was used when I first got my Nexus One). Moreover, I was not given any tracking number to track the status of my delivery, despite the service staff telling me that the order has already been placed.
I find it disappointing that the service staff had no idea what to do with Nexus One cases. It seems to me that HTC does not care because it is not really HTC's phone and more like Google's phone in this case. I hope you understand where I am coming from. It is my first time dealing with HTC's service, and the experience has been a let down. I have always thought highly of HTC's products since my previous HTC phones were all well-built, and I never had to visit the service centre.
I will appreciate if you could get back to me by Monday.
My ticket number, as well as product serial number are as follows:
Ticket No.:
Phone S/N:
Thank you.
Regards,
Click to expand...
Click to collapse
To end it, please remember to check before rooting!
bro sad to hear this from you.
I also got my nexus one today and i notice the screen's bottom left and right corners are making loose noise when pressed with some pressure..
so i used some pressure on the problemic areas for 20secs and so far, no more loose noise..
Hopefully it will prevent my unit from dust..
I have been consistantly checking mine as well. This sucks
melterx12 said:
man now im really going crazy. it seems that everyone is having this problem. I cant seem to find any dust under the screen but what if im just not seeing it??? Whats the chance that my phone DOES NOT have this problem???
Click to expand...
Click to collapse
From what I understand, this is still a problem with a small minority of phones.
People who do not have this problem (as you might have noticed) are not going to be very vocal about not having it.
For the record, I have an N1 and have had zero problems whatsoever, screen or otherwise.
melterx12 said:
man now im really going crazy. it seems that everyone is having this problem. I cant seem to find any dust under the screen but what if im just not seeing it??? Whats the chance that my phone DOES NOT have this problem???
Click to expand...
Click to collapse
Mine doesn't have it either. If you can't see it, then why is it bothering you? Mine doesn't have jam (jelly if you're in the USA) in it either but I'm not going to keep checking for jam.
SC
ScaredyCat said:
Mine doesn't have it either. If you can't see it, then why is it bothering you? Mine doesn't have jam (jelly if you're in the USA) in it either but I'm not going to keep checking for jam.
SC
Click to expand...
Click to collapse
its bothering me because I REALLY want to root but REALLY will go out of my mind if I see this problem after rooting (because my warranty will then be long in the void ). So I want to track this problem down now and some how be 100% sure that my phone is safe.
Wow, this dust problem is become quite large. Small quantities doesn't sound like a good enough example of the problem. I don't have my Nexus One yet, but I do hope - that when I get it soon - the newer models (if they are starting to correct the issue) doesn't have this problem.
melterx12 said:
its bothering me because I REALLY want to root but REALLY will go out of my mind if I see this problem after rooting (because my warranty will then be long in the void ). So I want to track this problem down now and some how be 100% sure that my phone is safe.
Click to expand...
Click to collapse
Well, you either wait for the warranty to expire or you root it before.
If you're really that worried power it off and check it with a magnifying glass. TBH Right now there are 1001 reasons not to root it and only a couple of reasons to root it. Unless there's something you really need/want root for you may as well wait.
SC
I know, I am waiting for now, probably until Cyanogen Mod comes out for N1. However I do not want to wait a year
ScaredyCat said:
Well, you either wait for the warranty to expire or you root it before.
If you're really that worried power it off and check it with a magnifying glass. TBH Right now there are 1001 reasons not to root it and only a couple of reasons to root it. Unless there's something you really need/want root for you may as well wait.
SC
Click to expand...
Click to collapse
exactly i think one of the main reason i root my G1 was to apps2sd....and then some themes...but with this much RAM on the N1 i do not see a reason to root...
DKM119 said:
exactly i think one of the main reason i root my G1 was to apps2sd....and then some themes...but with this much RAM on the N1 i do not see a reason to root...
Click to expand...
Click to collapse
Theres more to root than apps2sd. For example, Internet tethering is a feature I really want and only possible through root.
Since we're talking about rooting here, I just wanna root to upgrade to un-released Android firmwares, themes, changing things inside the phone that aren't possible stocked. There are lots of reasons to root in my eyes, and I really don't care about the negatives.
kozm0naut said:
From what I understand, this is still a problem with a small minority of phones.
People who do not have this problem (as you might have noticed) are not going to be very vocal about not having it.
For the record, I have an N1 and have had zero problems whatsoever, screen or otherwise.
Click to expand...
Click to collapse
Same here. Zero problems with mine.
Also I don't plan to root until the S-ON/S-OFF issue is either resolved or root without unlock is discovered.
melterx12 said:
Theres more to root than apps2sd. For example, Internet tethering is a feature I really want and only possible through root.
Click to expand...
Click to collapse
yeah i undertand you point but is not for everybody...like myself i do have wi-fi at home and at work...so i never used the internet tethering....so for me when i rooted my G1 is was only for the apps2sd and themes....
melterx12 said:
Theres more to root than apps2sd. For example, Internet tethering is a feature I really want and only possible through root.
Click to expand...
Click to collapse
There are always alternative. Although not as elegant of a solution, PDAnet allows you to connect your phone to your computer so it can use your data connection. Works pretty well.
as someone who had to unroot and use the warranty on my rooted G1 like 11 months after I got it, I definitely will not root my N1 when I get it unless there is a way to revert to the full factory settings. I'm not a dev but I have faith they will figure it out though.
I woke up to find this thread now has 3 pages of useless conversation :|.
Anyway, if you take a torch and shine it it'll be obvious if there's dust on it.
I need root cause of Market Enabler and internet tethering. Will update this thread when I get a response from HTC.
That's a truly depressing story!
The warranty situation is the main reason I use to keep myself from buying this phone. Since I had a hardware issue with my G1 that needed to be replaced (stopped accepting USB input, so it wouldn't charge or transfer data), this is kind of a deal-breaker for me.
Not repairing hardware defects because of a software issue is complete bull****.
My contract comes due in November, hopefully by then, HTC will have changed their policy. If not, the phone I buy definitely won't be unsubsidized! I've had good luck just contacting tmobile and saying the phone broke. Since it doesn't work, I'll have to cancel my contract and pay the ETF.....in the past they've given me a good price on a replacement. This probably wouldn't work if I wasn't on contract with them.
I agree and some of these pointless posts have been reported, so please keep this thread on topic.
I have cleaned this thread up so please refrain from from spamming and flaming. (and will continue to do so!)
Greetz.
i may be sending mine in for a repair soon, i have a stuck/dead baby blue pixel.
And my GPS is much faster.
Phone was built on the same exact day too.
Factory resetting the phone should be a prerequisite. It eliminated a lot of the loading screens. No different here. The first thing I did was reset the phone.
I just swapped mine too. The GPS problem is not there with this one and I get no lag whatsoever. .. I'm not going to root this one due to the fact its perfect the way it is!
quickex99 said:
I just swapped mine too. The GPS problem is not there with this one and I get no lag whatsoever. .. I'm not going to root this one due to the fact its perfect the way it is!
Click to expand...
Click to collapse
So you just go to t-mobile, complain about the phone, and they'll give you a new one?
ua412 said:
So you just go to t-mobile, complain about the phone, and they'll give you a new one?
Click to expand...
Click to collapse
Yes, within 14 days, exchange.
I am going to do that.
See my last few posts here: http://forums.t-mobile.com/t5/Samsu...Tmobile-know/m-p/427717/highlight/false#M5225
Tmobile acknowledges the issue as of today, Samsung phone support was helpless. He also said those are Shipped dates on the box, not manufacture dates...
I think I am going to exchange when I have time tomorrow.. this sucks as it is.
quickex99 said:
I just swapped mine too. The GPS problem is not there with this one and I get no lag whatsoever. .. I'm not going to root this one due to the fact its perfect the way it is!
Click to expand...
Click to collapse
I understand what you're saying and I myself was apprehensive about rooting again but I did and GPS still works the same. I'd understand if you still wouldn't want to mess with what works. WiFi tether doesn't even work so you would basically be rooting just to take screenshots and maybe a couple of other things.
ua412 said:
So you just go to t-mobile, complain about the phone, and they'll give you a new one?
Click to expand...
Click to collapse
Wherever you got yours from. Take it back and tell them you want a new one because GPS doesn't work on this one. Don't accept those hacky fixes because they really don't work.
That's interesting about the Build Date, it was still "shipped" on the same day then but this one is much MUCH better with the GPS..
Can you guys confirm if the compass problem its still there with your new devices.
Sent from my SGH-T959 using XDA App
I was super unhappy with the phone coming from a nexus one.. it had lag and was just a horrible experience. . Getting this new phone shows me what the vibrant can do.. I don't even think twice about the nexus now.
But I just went in there with my receipt and told them the phone was laggy as hell. He gave me a new one no problems at all!
I love this phone!
Lag is fixed with a simple Factory Reset, GPS seems to be a defect.
my last 2 I've had were laggy even after several factory resets.. this one out of the box is amazing no reset needed.
I dont know. I think i may call T-Mobile because if i go back to Radio Shack im sure im just going to get one of the first phones. Plus when I first got this phone i didnt have any of the lag issues but the more I used the phone the more i noticed the lag problem.
u guys have specific dates of the phones that have the issue and the ones that dont?
Can you now lock into more than one GPS? I think I saw 2 of them lok int today for the first time. I guess I will return it.
your post gave me some hope, so i called into Tmo to arrange the return and exchange
the rep, after giving me the return instructions, asked me if i would mind speaking to their "android" dept - gave me over to somebody who wasn't in that dept but wanted to flesh out the return issue
he looked into it, said he found a note in their system from engineering that there was a known issue with the GPS on the T959 and that there was no known work around or fix at this time
it could be bad chipsets that were used in the first shipment, and these replacements or later production units were assembled with better QC'd GPS chipsets
think i'll wait out the full 14 days to see if the replacements continue to function the way they're supposed and exchange. if not, simply return for credit
I get 3-4 sats in my house. So there is still room for improvement but there is no doubting that this one has much better GPS performance
Sent from my SGH-T959
Thanks for following up with your replacement experience. Guess I'm off to the tmo store today.
I called tmobile as well and they admit that there is a problem that tmobile and samsung are working on, currently all devices are supposed to be affected and there is no known workaround.
The compass is something I could live with but the GPS not working is a reason to return it. Big question is if this is a hardware- or software related issue...
Looks like I will be on my way to the store soon as well...
I just tried a swap myself and they gave me the same spiel about the known problem and no known fix. So I couldn't get a swap because they said it wouldn't fix the problem so the only option they gave me was to get a refund... I passed. If this is true I am very disappointed.
Sent from my SGH-T959 using XDA App
I'd also much appreciate if those of you have swapped and are happy with gps & compass performance can post the date from the box, and maybe serial number sequence (last 4, or something, maybe?)
So far I have no real issues with lag, but definitely get poor gps performance, even after the fixes.
Date on my phone box is 7/12/2010
cheers =)
I've honestly not had any issues with my phone. When I have clear sky its as fast as my G1 was. I will admit its not as strong as my G1 getting a signal in doors near a window, but outside it doesn't have any issues.
I've not exchanged mine or tweaked it. I received mine via UPS last week.
I just received my vibrant today and gps and compass seem to work as good a my old G1. I used gps status from the market and had a 42-38 ft accuracy in the house, didn't test outside, damn tropical depression. The compass seemed pretty stable as well. At least more stable then my G1.
My box ship date is 7/13/10.
Sent from my SGH-T959
I just wanted to start a new poll about the performance of the GPS. This time there's also an option to choose a firmware version (*). For the best results it is adviced to participate in the poll after a few weeks of "real life" usage, so you can form an informed opinion.
I've forgotten to include the JF firmware versions. For this versions please choose one of the options for the JG firmware versions. Unfortunately I can't edit the poll. I don't think that this will be a great shortcoming for the results because the differences between the JF and JG firmware isn't very big.
(*) Because I think too many errors will slip in when one can indicate the firmware and the GPS opinion by multiple choices, the list is a bit long. I tried to keep it as clear as possible
(Mods: In order to make the poll as "objective" as possible, maybe it is possible to make this a sticky and close the thread. I can add a link to a new post where the results/finding can be discussed or I or someone else could place a link to the old poll/gps thread where there's already a discussion going on)
cant vote in your poll as mine is yet to be firmware upgraded, im running JF3, and my gps is currently running fine in google navi (as i siad in the original thread it does jump at times but it is still very usable), however my tracks shows this first statment to be abit wrong. so im still working on it and need to try and sort out the firmware upgrade i cant seem to work it out just yet.
btw i have had tis second working phone for 1 week 3 days now, the first was taken back after a week where it would just simply not get a gps lock at all.
I have original firmware, Android 2.1-update1(have only rooted it), and no have problem with GPS at all, for now.
It fix the signal inside my home, my iphone 3Gs not, not lost the signal and bring me at destination, always.
Regards
No offense, but whenever I see people praising the quality of the GPS by if and how fast they do get a lock indoors, I die a little bit inside... That's not real GPS fix you're getting, that's just aGPS at work.
Could you add JFx options to the poll please ?
I have JF1. GPS works most of the time, but could be better.
demusss said:
Could you add JFx options to the poll please ?
I have JF1. GPS works most of the time, but could be better.
Click to expand...
Click to collapse
Unfortunately I can't edit the poll (maybe a mod could?).. As an alternative I suggest to vote for one of the JG firmware options.
Case_ said:
No offense, but whenever I see people praising the quality of the GPS by if and how fast they do get a lock indoors, I die a little bit inside... That's not real GPS fix you're getting, that's just aGPS at work.
Click to expand...
Click to collapse
No, it is GPS. I have disable aGPS and removed the APN from data settings, the APN field is blank, because I not have a flat account with my carrier provider(WIND Italy).
And WIFI is OFF. It is only the GPS, sure!
Regards
Can I suggest everyone goes on here -
http://www.facebook.com/#!/SamsungUKmobile
And promotes the GPS issue some more? They obviously are enjoying the positive press...lets see if they like some critical feedback as well.....
Well I've now set up my SGS with Copilot and used it in the same position in my car as I used my Iphone 3G, with Copilot, and I must say that the performance is extremely poor.
I thought the GPS in the Iphone was poor but it beats my SGS hands down.
firmware: I9000ADJF1.
That seems low compared to other posts I've read!
This really has to be the most ridiculous poll yet.
I've had problems in all firmware, although XWJM5 (as opposed to XWJM2) is yielding some hope for a fix. It's looking quite a bit better and is a lot more stable for a lot longer.
XXJF3 was great for a week then died and now it's so intermittent its ridiculous.
XXJG5 was better but had the habit of losing GPS signal and putting you 100 metres off and convinced it had to draw a track between your last known good and where it thought you were.
XXJM2 was better than that in that it took account of your speed and heading and never put you more than a few feet off, but it was still prone to making silly mistakes when it lost GPS signal.
XXJM5 is looking considerably better, but they still need to sort out locking onto Satellites < 20 SnR and more than 8 satellite fixes.
The reason I think for this is because of those things called Urban canyons, buildings, trees, etc, which have an annoying habit of destroying your GPS signal. A lot of other devices will cope. Unless you can see Satellites over virtually overhead, forget all hope.
sjdean said:
This really has to be the most ridiculous poll yet.
I've had problems in all firmware, although XWJM5 (as opposed to XWJM2) is yielding some hope for a fix. It's looking quite a bit better and is a lot more stable for a lot longer.
XXJF3 was great for a week then died and now it's so intermittent its ridiculous.
XXJG5 was better but had the habit of losing GPS signal and putting you 100 metres off and convinced it had to draw a track between your last known good and where it thought you were.
XXJM2 was better than that in that it took account of your speed and heading and never put you more than a few feet off, but it was still prone to making silly mistakes when it lost GPS signal.
XXJM5 is looking considerably better, but they still need to sort out locking onto Satellites < 20 SnR and more than 8 satellite fixes.
The reason I think for this is because of those things called Urban canyons, buildings, trees, etc, which have an annoying habit of destroying your GPS signal. A lot of other devices will cope. Unless you can see Satellites over virtually overhead, forget all hope.
Click to expand...
Click to collapse
Thanks for your observations. Unfortunately it isn't possible to poll every single firmware version with the current poll functionality
Just did this track with a brand new SGS 16 GB w/JM1.
It was easy to vote.
http://maps.google.com/maps/ms?ie=U...254,0.046434&z=15&iwloc=00048d2c278fbc21e8849
Still, as sjdean mentioned, I suspect that this issue is related to several factors and cannot be singled out that easily. I have to have one in my hands to believe it but now I guess I'll go to the store to get my money back home. Not that I don't believe that Samsung and Broadcom might end up making their magic work... I'll probably not have enough patience to wait.
Beowulf_pt said:
Just did this track with a brand new SGS 16 GB w/JM1.
It was easy to vote.
http://maps.google.com/maps/ms?ie=U...254,0.046434&z=15&iwloc=00048d2c278fbc21e8849
....
Click to expand...
Click to collapse
lol, as if a child tried to draw a route on a map. That's not good at all
Bynar010 said:
Can I suggest everyone goes on here -
http://www.facebook.com/#!/SamsungUKmobile
And promotes the GPS issue some more? They obviously are enjoying the positive press...lets see if they like some critical feedback as well.....
Click to expand...
Click to collapse
just incase it gets deleted, here is my comments on the facebook page
Ghosty like all the others here im happy with most of the phone but i had to take the first one back as it would never get a lock on any gps satalite, the second one however is a little better as a least this one can be used to navigate, but in my tracks it is all over the show, please can you at least issuse a statment about... what the fault actually is weather it be hardware or software/firmware, as the most annoying part of it all is not knowing what is wrong, as if its software/fimeware related im sure people will hangonto the phone waiting for the fix, if however it turns out to be hardware related then there is gonna be alot of upset customers, wanting exchanges. i think you just need to clarify exactly what the issue is, saying we are working on a fix just anit good enough, especially when you are locked into a 2yr contract with a phone that only half works.
come on samsung sort it out, and give the general public some idea of what is actually gonna be done about this.
See more
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as you can see i have not held back
ghosty_uk said:
just incase it gets deleted, here is my comments on the facebook page
Ghosty like all the others here im happy with most of the phone but i had to take the first one back as it would never get a lock on any gps satalite, the second one however is a little better as a least this one can be used to navigate, but in my tracks it is all over the show, please can you at least issuse a statment about... what the fault actually is weather it be hardware or software/firmware, as the most annoying part of it all is not knowing what is wrong, as if its software/fimeware related im sure people will hangonto the phone waiting for the fix, if however it turns out to be hardware related then there is gonna be alot of upset customers, wanting exchanges. i think you just need to clarify exactly what the issue is, saying we are working on a fix just anit good enough, especially when you are locked into a 2yr contract with a phone that only half works.
come on samsung sort it out, and give the general public some idea of what is actually gonna be done about this.
See more
2 seconds ago · Comment · LikeUnlike · Report
as you can see i have not held back
Click to expand...
Click to collapse
I don't have some severe problems with the GPS most of the time. ( I still can't reproduce the artistic trackings though I see all over this forum - although I never used mytracks, but always use another program for this). Nevertheless, I still want my GPS to be very reliable and the reports I read makes me a bit uncomfortable. I use it a lot for "offroad walking" and I depend for 100% on my GPS for this. I need the thing to be accurate. I need to trust on it. So yes, I'm also waiting for Samsung to come out and make a statement about this.
ghosty_uk said:
just incase it gets deleted, here is my comments on the facebook page
Ghosty like all the others here im happy with most of the phone but i had to take the first one back as it would never get a lock on any gps satalite, the second one however is a little better as a least this one can be used to navigate, but in my tracks it is all over the show, please can you at least issuse a statment about... what the fault actually is weather it be hardware or software/firmware, as the most annoying part of it all is not knowing what is wrong, as if its software/fimeware related im sure people will hangonto the phone waiting for the fix, if however it turns out to be hardware related then there is gonna be alot of upset customers, wanting exchanges. i think you just need to clarify exactly what the issue is, saying we are working on a fix just anit good enough, especially when you are locked into a 2yr contract with a phone that only half works.
come on samsung sort it out, and give the general public some idea of what is actually gonna be done about this.
See more
2 seconds ago · Comment · LikeUnlike · Report
as you can see i have not held back
Click to expand...
Click to collapse
I left a slight 'snotty' comment on there about the issues a couple of weeks ago, to be fair, they didn't delete the comment but they never replied either!
ghosty_uk said:
just incase it gets deleted, here is my comments on the facebook page
Ghosty like all the others here im happy with most of the phone but i had to take the first one back as it would never get a lock on any gps satalite, the second one however is a little better as a least this one can be used to navigate, but in my tracks it is all over the show, please can you at least issuse a statment about... what the fault actually is weather it be hardware or software/firmware, as the most annoying part of it all is not knowing what is wrong, as if its software/fimeware related im sure people will hangonto the phone waiting for the fix, if however it turns out to be hardware related then there is gonna be alot of upset customers, wanting exchanges. i think you just need to clarify exactly what the issue is, saying we are working on a fix just anit good enough, especially when you are locked into a 2yr contract with a phone that only half works.
come on samsung sort it out, and give the general public some idea of what is actually gonna be done about this.
See more
2 seconds ago · Comment · LikeUnlike · Report
as you can see i have not held back
Click to expand...
Click to collapse
for those of you that remember my post on the samsung page, here is the official response from them:
Samsung UK Mobile Hi, thanks for getting in touch. Head Office is currently working on a solution to the GPS problem and we hope to have a solution very soon. Rest assured, this is a high priority task for us.
maybe we are getting through to them after all.
Yeah they seem to have put that on all the GPS complaint comments on their facebook page..except mine....perhaps I was too *****y!!
The GPS on my JM2 is just useless... no matter where I am, in my appartment or at the very centre of the city, its just unable to locate me.
Hi all,
I have used my GPS with sygic maps mobile 10 for 1387 Km and it works well!
Yes, when I entry in a tunnel it not immediately switch the screen from night and day light, it switch after about 50meter when already was inside the tunnel. This mean it is not 100% accurate but work well. Consider which has travel a street named "street of tunnel". In the same travel, the GPS of the my Iphone3gs with tomtom lost the signal always and employ many more time for take the signal again.
In city, have used POI features on the Galaxy S, and work well!
I'm "sorry", but cannot say "have a problem with GPS", because not have any problem with this GPS, for now. Some day ago has a problem with alarm clock, always have a problem with copy/paste from gmail and yahoo e-mail, but not with GPS.
For who interested, have the original rom, android 2.1-update1, only rooted.
Regards
Sent from my GT-I9000 using XDA App
IF YOU HAVE A GPS ISSUE... I DO NOT CARE. THIS THREAD IS NOT FOR YOU. THIS THREAD IS FOR PEOPLE TO POST WHO DO NOT HAVE AN ISSUE. BELIEVE IT OR NOT, THERE ARE SOME OF US OUT THERE!
I guess androidmonkey ran with my idea and made a poll (shocker, guess who is leading at the time I posted this, those with no issues...)
I'm so freaking tired of post after post about the same people having a GPS issue. It makes the phone look poor and you guys are certainly greasing the wheel well enough. Who is the minority here?
So I thought a thread of those reporting no issues would be a welcome site.
*I am not stating anything about the compass, frankly, not sure I have ever even noticed it... *
Instead of creating a boasting thread, as part of the Samsung Defense Force, why don't you post helpful information that could help every other owner of this phone?
For example: Manufacture date, ship date, actual statistics / proof of your GPS performance and so forth.
^ post helpful information? Are you serious... all I do on here is help answer questions and write guides.
I am rooted/stock. There is nothing special done, no fixes, no tweaks.... I don't feel the need to make a video of my phone as proof of this, lol.
My gps works good enough to get me somewhere ... that's all I need it for..
I agree. There's some slight downers here...
Go for it! I think a rah-rah thread might have value. It helps beat the drum to drown out the critics and all those annoying tests and facts. That way, if a GPS fix does not materialize and I have to resell my Vibrant used as a lemon, there will be better demand in the open market.
Caveat emptor. Carpe diem.
s15274n said:
^ post helpful information? Are you serious... all I do on here is help answer questions and write guides.
I am rooted/stock. There is nothing special done, no fixes, no tweaks.... I don't feel the need to make a video of my phone as proof of this, lol.
Click to expand...
Click to collapse
^ Cool story, Bro.
So, I post a reasonable request, and you respond by being a douchebag. Way to help people all the time.
How long does your your gps take to lock? If its a few seconds, then i would like to know what's different with your phone
Gps is a HUGE issue. My gps is still taking minutes to lock which is basically useless and I've turned mine off.
s15274n said:
I'm so freaking tired of post after post about the same people having a GPS issue. It makes the phone look poor and you guys are certainly greasing the wheel well enough. Who is the minority here?
So I thought a thread of those reporting no issues would be a welcome site.
*I am not stating anything about the compass, frankly, not sure I have ever even noticed it... *
Click to expand...
Click to collapse
I hate trolls as much as the next guy but the Samsung Galaxy S series has MAJOR issues with GPS. This is not BS, *****ing, whining, etc, its a REAL issue. I sent a link to my location to a friend the other day and the GPS said I was 30 miles away. Sometime though the GPS is spot on, im talking about within 10 feet. Other times its miles off. I know 3 people with this phone and all have the same issues. Not to mention the hundreds of people on this forum.
Please tell us your firmware version, kernel version, baseband version, manufactured date, etc.
androidmonkey said:
Please tell us your firmware version, kernel version, baseband version, manufactured date, etc.
Click to expand...
Click to collapse
FW: 2.1 update 1
Base: T959UVJFD
Kernel: 2.6.29
MD, I do not have my box with me.... I got it on 7/15/10.
JonC... 1/2 of your posts are whining about GPS. I'm not spending the time to make a video for you dude.
How bout people quit making NEW threads about gps?! There is already a thread with a fix, if someone has something to say about gps issues post there and stop clogging the forum with the same ****!
Sent from my SGH-T959 using XDA App
s15274n said:
I'm so freaking tired of post after post about the same people having a GPS issue. It makes the phone look poor and you guys are certainly greasing the wheel well enough. Who is the minority here?
So I thought a thread of those reporting no issues would be a welcome site.
*I am not stating anything about the compass, frankly, not sure I have ever even noticed it... *
Click to expand...
Click to collapse
Dude you read my mind! GREAT POST. I'm all for it. Heck, why be anti something when you can be pro something right?
I hate seeing all these posts about the gps issue as well. It does make the Vibrant look bad....so to them gps minorities, keep your problems to one thread instead having multiple threads that just spreads bad vibes across the boards...
For the record, I have ZERO problems with my GSP. It locks on pretty fast and works like a charm...
Two thumbs up for this post...
s15274n said:
FW: 2.1 update 1
Base: T959UVJFD
Kernel: 2.6.29
MD, I do not have my box with me.... I got it on 7/15/10.
JonC... 1/2 of your posts are whining about GPS. I'm not spending the time to make a video for you dude.
Click to expand...
Click to collapse
Then go make it for the hundreds of other people experiencing the issue with the exact same device, on the exact same baseband and kernel version. Out them as the HTC sleep cells that they all are.
Also, just to get serious for a second here:
Nobody ever said that the Galaxy S wasn't a sweet device. It's simply disappointing that Locational Services are severely busted, and we worry about having to trust Samsung on their word.
You know: their word.
So, it apparently works perfectly for you. That's neat. Congratulations. Unfortunately, it doesn't work for the majority of us here. Instead of showing us how this is an isolated incident (with your seemingly 'perfect' phone), you've chosen to boast on an internet forum. This provides us with less hope than actual evidence that it could be our individual phones that are defective (which would point to hardware).
Not really sure how that helps anyone, sport.
^ blagh blagh blagh... more posts about GPS... this thread is not intended for you, you are the reason I made it.
^ Cool story, bro!
Man what dissapointment I thought someone had finally received a phone with a working GPS
The Vibrant is a great phone but let's face it, the GPS software just plain sucks and I'm sure that goes for everyone. My G1 could lock on 8 sats in my house where the Vibrant can't find a single one. Outdoors I may get 3 after 5 minutes and even then the map program is not that accurate.
I guess you started a thread to make yourself feel good but get ready to be flamed
^ Flame away. Or, wait for others with no issues to post. Either way, I'm tired of the GPS whining threads.
I too have been wondering what all the fuss is about. I would like to know a repeatable symptom that makes people think there is a problem. If it's just time to lock, well there are so many variables to consider. Sometimes my phone locks on in seconds, usually if I have used the GPS recently. If it has been longer (like days or weeks), then it takes my phone longer (five minutes???). It also depends on the weather, and if you are moving while trying to get a lock. I have owned several stand-alone GPS devices, and have used military GPS receivers too. They ALL have these same issues.
Now if the complaint is something other than lock time, then that would be a different story.
I really don't see the GPS in this phone operating any better or worse than any other GPS that I have ever used.
I got my phone the day it came out, and my serial number ends with 10.07, and using stock FW (rooted of course). No lag fix applied either (I have heard of a lot of people having issues with g maps and lag fixes).
I guess this thread backfired on the fanboy OP.
Not sent from my Vibrant using XDA App 'cause I returned it.
MrGibbage said:
I too have been wondering what all the fuss is about. I would like to know a repeatable symptom that makes people think there is a problem. If it's just time to lock, well there are so many variables to consider. Sometimes my phone locks on in seconds, usually if I have used the GPS recently. If it has been longer (like days or weeks), then it takes my phone longer (five minutes???). It also depends on the weather, and if you are moving while trying to get a lock. I have owned several stand-alone GPS devices, and have used military GPS receivers too. They ALL have these same issues.
Now if the complaint is something other than lock time, then that would be a different story.
I really don't see the GPS in this phone operating any better or worse than any other GPS that I have ever used.
I got my phone the day it came out, and my serial number ends with 10.07, and using stock FW (rooted of course). No lag fix applied either (I have heard of a lot of people having issues with g maps and lag fixes).
Click to expand...
Click to collapse
I can't comment on the past phones or gps units you may have used but I can comment on mine. Using the programs GPS Status or GPS Test:
My G1 within seconds can lock on 6-8 sats sitting in my livingroom - this phone cannot locate one that's a (hopefully) software problem.
Outdoors my G1 locks on 8-10 sats in seconds - the Vibrant barely finds 3 (I have had 4 but the signal was so weak I don't count it), again software problem. Now even with 3 sats locked, using maps it will at times show me off the road that I'm on (example, travelling on the FL Turnpike and it shows me on a parallel service road, or I exit and map shows me passing the exit before it begins to show the turn.
There is a problem with the GPS and Samsung has acknowleged it and is working on a fix (again hopefully). I certainly don't think the software on the G1 should be so far superior to the one on the Vibrant don't you?
smashpunks said:
My gps works good enough to get me somewhere ... that's all I need it for..
I agree. There's some slight downers here...
Click to expand...
Click to collapse
I don't think people are being downers for wanting a major feature of their phone to work PROPERLY. Just good enough, is not good enough.
It's like saying well, while they put a nice transmission in my car, it doesn't include reverse...but that's ok because I mostly drive forward.
This "works good enough" or "I don't really use it that much" attitude isn't helping with the fact that this portion of the phone is not working as it should. No complaints for folks like that makes it easy for Samsung to drag their feet on a solution. I am on my THIRD Vibrant (switched out for reason other than the GPS, since that IS broken right now) and the GPS has not performed well enough for me to get any practical use out of it on any of them. Three different Vibrants with different manufacture dates.
There is a problem, a prevalent one. A few people experiencing the problem on just one version of the phone would be one thing, but it affects all models. How Samsung hasn't been taken to task like Apple was is beyond me.
All of us here suffer from useless GPS on our SGS to which I'm sure there's no cure. This there here http://forum.xda-developers.com/showthread.php?t=847853 states that Samsung admits that the issue is hardware issue and is reluctant to repair the same. I was wondering on how many of us are actually interested in filing a case in consumer court against Samsung India for their abysmal service and product support.
pramathesh said:
All of us here suffer from useless GPS on our SGS to which I'm sure there's no cure. This there here http://forum.xda-developers.com/showthread.php?t=847853 states that Samsung admits that the issue is hardware issue and is reluctant to repair the same. I was wondering on how many of us are actually interested in filing a case in consumer court against Samsung India for their abysmal service and product support.
Click to expand...
Click to collapse
Legaly, you first have to contact the reseller and let them try to "fix the issue" before you can do anything. The dumbest of lawyer would pinpoint the fact that "if you haven't" return the malfunctionning unit firts, you haven't let the chance to get it fixed first.
They don't understand what's warranty is and how it works.
Time after time i see complain but they don't do what they should.
Let them pay Money to a lawyer if they think it help them...
Sent from GT-I9000 jpo. My own kernel for z4mod and with 342MB Ram
t1mman said:
Legaly, you first have to contact the reseller and let them try to "fix the issue" before you can do anything. The dumbest of lawyer would pinpoint the fact that "if you haven't" return the malfunctionning unit firts, you haven't let the chance to get it fixed first.
Click to expand...
Click to collapse
The repair center guys here at my place are clueless on what froyo is and what GTi9000 is in the first place. Let alone be the fact that they would know there exists a problem with GPS on the phone. I also tried mail support here two weeks ago to which there has been no reply yet from them.
6 votes but none coming forward!?!? Strange...
pramathesh said:
All of us here suffer from useless GPS on our SGS to which I'm sure there's no cure. This there here http://forum.xda-developers.com/showthread.php?t=847853 states that Samsung admits that the issue is hardware issue and is reluctant to repair the same. I was wondering on how many of us are actually interested in filing a case in consumer court against Samsung India for their abysmal service and product support.
Click to expand...
Click to collapse
I have an Samsung Galaxy I9000 India version and the issue can be easily fixed by tweaking your GPS settings, I will be posting a How-to demo soom with images. I can definitely say that the issue is software and not hardware.
ApnaDroid said:
I have an Samsung Galaxy I9000 India version and the issue can be easily fixed by tweaking your GPS settings, I will be posting a How-to demo soom with images. I can definitely say that the issue is software and not hardware.
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Click to collapse
My GPS works too but get's a fix on satellites after 10+ minutes on standalone/MS Based and an instant fix when connected to wifi. Haven't checked how long it takes with GPRS. The problem/question is does it take 10+ minutes and sometimes forever on Standalone/MS Based. With full sky view (12 satellites) and sensors enabled? In other words it sees the satellites but takes forever to lock on it.
I'll eagerly await for your guide to fix this mess...
pramathesh said:
I'll eagerly await for your guide to fix this mess...
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Don't keep your hopes too high. You'll be dissapointed.
The software bull**** is starting to be sickening.
pramathesh said:
My GPS works too but get's a fix on satellites after 10+ minutes on standalone/MS Based and an instant fix when connected to wifi. Haven't checked how long it takes with GPRS. The problem/question is does it take 10+ minutes and sometimes forever on Standalone/MS Based. With full sky view (12 satellites) and sensors enabled? In other words it sees the satellites but takes forever to lock on it.
I'll eagerly await for your guide to fix this mess...
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Click to collapse
Strange, after the new settings I get a fix in 2-3 minutes max on Airtel Edge network, will be posting the settings soon.
pramathesh said:
My GPS works too but get's a fix on satellites after 10+ minutes on standalone/MS Based and an instant fix when connected to wifi. Haven't checked how long it takes with GPRS. The problem/question is does it take 10+ minutes and sometimes forever on Standalone/MS Based. With full sky view (12 satellites) and sensors enabled? In other words it sees the satellites but takes forever to lock on it.
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How well does it work after it's locked on (e.g. in a driving test)? I usually get a lock in less than a minute but after that the GPS is a bit iffy.
seltaeb said:
How well does it work after it's locked on (e.g. in a driving test)? I usually get a lock in less than a minute but after that the GPS is a bit iffy.
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I had not done much testing as I own the device since past 10 days only with one trip utilizing GPS, but after the fix it worked fine whenever I needed it.
If the phone is not getting a fix within 10 seconds its failing. My old iPhone 3g would get a fix within 5 seconds usually and it's pretty damn accurate.
thedauntlessone said:
If the phone is not getting a fix within 10 seconds its failing. My old iPhone 3g would get a fix within 5 seconds usually and it's pretty damn accurate.
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Yeah, I also had an iPhone 3G and everything about it was of top-quality. No doubt.
pramathesh said:
All of us here...
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All of us?
i live in the uk and think we should do it for every body not just india my gps is the same all over the place i no its a phone and no a tom tom ...what gets me mad is how can samsung get away with selling some thing that cant be fixed...
Hi - I started a thread with a similar intention:
http://forum.xda-developers.com/showthread.php?t=841622
Unfortunately, we could not find any common ground for action. I see 4 major challenges:
1. There is no evidence that Samsung can or will repair phones with a bad GPS; in fact; I do not remember any post that calims he/she sent in the phone and it came back with a fully working GPS.
2. There is no hope to win a legal battle - we have no case (no systematic data) and multinational companies have powerful legal teams and a lot of playing money
3. We have not developed any ideas how to extert customer power to hurt Samsung at the reputation level; this would directly get top management attention but how to do it?
4. We have a responsibility to let prospective buyers know about SGS quality issues (lag, GPS etc); Samsung is selling tons of new phones and now also Tabs!
I just want a top quality phone from a company I trust and respect. Willing to pay good money in return and remain a loyal customer.
I am considering converting to Apple or go for an android competitor - HTC looks promising but I don't know enough about them - any opinions?
That's why I always prefer importing my phones from Europe or US.
To ALL who are frustrated with the GPS of Samsung and their laid back attitude. Buy the HTC Desire HD :-D
From what I've heard, HTC has large issue with WiFi and still, to this day, can't support real multitouch. So the best advise would most likely be:
Do your research BEFORE you buy anything... every company has issue, avery company is most likely working on it and resolving issue WILL TAKE SOME TIME from all company. Period.
DHD has its up point as its downpoint, as has any device out there. So if you want flawless GSP, the SGS might not be the best choice (I can't say about DHD or any other, but my old HTC Vogue's GPS is not as accurate as my SGS). Do your research and find one that will suit you (standalone GPS might be a good choice for anyone with that need of a GPS, for that matters)
pramathesh said:
My GPS works too but get's a fix on satellites after 10+ minutes on standalone/MS Based and an instant fix when connected to wifi. Haven't checked how long it takes with GPRS. The problem/question is does it take 10+ minutes and sometimes forever on Standalone/MS Based. With full sky view (12 satellites) and sensors enabled? In other words it sees the satellites but takes forever to lock on it.
I'll eagerly await for your guide to fix this mess...
Click to expand...
Click to collapse
I have an SGS manufactured in August 2010 and my GPS works if works means showing the long and lat of a place and the number of satellite etc. It does all this within one minute or less than that.
About going to lawyer, one should be pragmatic. Samsung is a MNC which have vast resources. Fighting with them can have disastrous consequences for a aam aadmi. I admit that some of their SGS are not upto mark. But then you will have patently approach them and get it replaced /repaired.
I think legally you may have a tough case because samsung never promised gps fix in x seconds. And most folks gps works but slow.
I would suggest use social media and other media to show samsung's lousy support and product.
Sent from my GT-I9000 using XDA App
I don't know what to say. Have tried all settings. The gps works fine most of the time on mainland. But the moment I land in Port Blair it just stops working. Just refuses to give a lock even though it has 8 satellites in view. My stand alone gps has no such problems. Gives me a perfect lock even in air. Having said that it's not gonna be easy to sue Samsung. First we will have to prove that the gps is ****. Btw has anyone tried returning the sgs for the gps problem?
Sent from my GT-I9000 using XDA App