Database Users

Help - Kies will not link to phone

I have installed the letest version of Kies (Kies_1.5.1.10071_32). When I try to link the phone to pc in Samsung Kies mode there is no reaction from the pc.
If I connect in Mass storage mode I can see 2 drives in windows explorer.
I have Un-installed Kies, rebooted and re-installed.
I have removed the drivers that were installed and retried.
I tried to contact Samsung support. Their response was:
1. De-install.
2. Reboot
3. Remove USB drivers.
4. Install Kies.
5. Re-check by connect.
when advised this did not work and that I had tried on another computer with same results I was told that there was a 'configuration problem'
They do NOT support configuration problems.
I said that problem appears to be that no drivers is being loaded that is compatible. Their response was 'we do not support'
They said could try format pc hard drive and reload Windows then hard reset phone.
Can any one help.
I am running Windows 7 Home Premium
PC is Samsung laptop R580. (yes I know but still not supported).
In advance of any help I thank you.

I had a similar issues earlier. My SGS would ay it was going into Kies mode then flash back to the home screen, then back to kies mode. This was both on my Win 7 and XP PCs.
I had to use Odin to totally reinstall the firmware.

MotoBorg said:
I have installed the letest version of Kies (Kies_1.5.1.10071_32). When I try to link the phone to pc in Samsung Kies mode there is no reaction from the pc.
If I connect in Mass storage mode I can see 2 drives in windows explorer.
I have Un-installed Kies, rebooted and re-installed.
I have removed the drivers that were installed and retried.
I tried to contact Samsung support. Their response was:
1. De-install.
2. Reboot
3. Remove USB drivers.
4. Install Kies.
5. Re-check by connect.
when advised this did not work and that I had tried on another computer with same results I was told that there was a 'configuration problem'
They do NOT support configuration problems.
I said that problem appears to be that no drivers is being loaded that is compatible. Their response was 'we do not support'
They said could try format pc hard drive and reload Windows then hard reset phone.
Can any one help.
I am running Windows 7 Home Premium
PC is Samsung laptop R580. (yes I know but still not supported).
In advance of any help I thank you.
Click to expand...
Click to collapse
Is your W7 x64 or x32?
This topic should be made sticky. I had the same problem too.

I have noticed on some other sites that people seem to say that a previous version of Kies may work. Does any one have access to previous versions.
One site suggested version 1.5.1.10056.

Sorry forgot that part. It is 32 bit.
In case it helps list of apps installed, other than standard: (But do not think any will interfer as I am on the 'idle' or home screen after close all.
# Advanced Task
# Air Control
# Bump
# ES File Explorer
# Jewels
# Klaxon
# Labyrinth
# MeteorLite
# Motris
# Setting Profiles Full
# Smooth Calendar
# System
# tCalendar
# Tower Raiders
# Tricorder
# TV Guide UK Pro
# Unit Converter
# UNO
Any help greatfully received - Many thanks to rkantos and chrisduffer for quick updates.
If I find anything else out will post here. Some one else is always having the same problem. If I can ever help I always share my experience and solutions.
Thanks.

Same issue here. Formatting my PC didn't solve the issue (I needed to do it anyway, thankfully).

Are you using a different launcher perhaps? Make sure you have touchwiz set as the default launcher or kies will not connect to the phone.

Have just found a message on the Samsung community site.
The pertinent message is:
Hi,
At the moment there is a connectivity issue between the phone and the software.The software will only pick up the memory card,if using one, but not the phone memory.The issue has been raised to the headoffice and a resolution is expected soon in the regard.
Click to expand...
Click to collapse
This is dated 21/6/2010
link to page is:
http://forumuk.samsungmobile.com/PostsList.aspx?ForumPostID=200454

The only apps installed are per above. I found that the installed launcher (touch-wiz) works ok for me and am happy with it. (well someone has to )
Any further advice?

connection to keis can be easily fixed
I had this problem too. It was caused because only in idle mode of the Samsung home rancher can keis connect. You may have installed a different launcher. Try the following:
Put use to keis mode in settings
download home switcher from the market
run home switcher an set touchwiz as default home
Reboot phone (task killing other launchers don't work for me.)
make you phone is in the home screen - press home to get there
now connect the cable with keis running on pc
sync everything you need to
In future I suggest you move all contact to Google so they sync over the air and you'll no longer need keis. crappy software!

Tried suggested by ryukent and did not seem to work for me.
I have now decided to give up on Kies and use alternate software.
# Google for contacts
# Use MTP mode for devise management.
# Sync music with MediaMonkey

Where did you get that version of kies? From samsung-firmware-webs.com?
I think that's not an official release and It seems that it has connection issues.
Kies tells me the latest version is 1.5.1.10062

according to the website it's 1.5.1.10071_32
download-link at the samsung apps (http://www.samsungapps.com/about/onPc.as): http://img.samsungapps.com/support/Kies_1.5.1.10071_32.exe

emelie said:
according to the website it's 1.5.1.10071_32
download-link at the samsung apps (http://www.samsungapps.com/about/onPc.as): http://img.samsungapps.com/support/Kies_1.5.1.10071_32.exe
Click to expand...
Click to collapse
Strange then why does Kies not find the update like it usually does?!? Those with connection issues I would still give the older version a shot.

Quick Question, I'm in the US, but using the Euro SGS. When installing kies, I should select UK instead of US, correct? Or does it not matter?

INeedYourHelp said:
Quick Question, I'm in the US, but using the Euro SGS. When installing kies, I should select UK instead of US, correct? Or does it not matter?
Click to expand...
Click to collapse
Doesn't matter. Kies "location" is basically for installing of Samsung Apps as it displays apps for your region only. However, since there are no apps from Samsung (other than the default already on the phone) it doesn't matter.
I chose UK on desktop and US on laptop if u were wondering...no difference (that i can tell at least)

..i suggest you skip kies.. not a good application at the moment.
..what I do is to extract the installer and copy the USB driver from my temp folder in windows 7.
..install the driver and you are set.. your phone will be detected.. you can now use drag and drop method or 3rd part application to transfer media or applications to your phone.
..as per "ryukent", make sure you have the TW Launcher set as default and use Home Switcher.. very useful app.
..and if your issue is something where your phone is not detected even if you have TouchWiz enabled and the phone is always trying to connect but never successful.. it might be the time to perform a "format" on the Internal SD card and "restore" the phone to Factory Default.

Kies will not work once you have installed too many application in your SGS. But it will work well once you reset your SGS to default setting.
or
Try to take out and put back the USB till it can detect.
Check it out

I have the same problem. It's clearly to do with either an app or setting in the phone, possibly media causing the phone to fail to connect to kies.
At home Vista 32 will cause MTP application to continually crash to the touchwiz UI and then rerun MTP application ad nauseum. I have a totally stock SGS, no launchers nothing. This is a BUG on the phone software.
At work, (XP 32) the launcher simply says initialising and sits there forever.
I have raised a support email with samsung but I haven't heard anything back yet. I reset my phone once to make it work again, but I'm not going to do that again, I finally have the config the way I want it and all my contacts in the right spot.

Drivers
I also had some trouble in the beginning. But I loaded new drivers and now it connects to Kies every time. I have Windows 7 64 bit at home and Vista 32 bit at work. Both work fine. Found the drivers when I googled this problem.

[Q] Galaxy Kies Sync Problem

Hi all, I'm a new user. I've recently installed Kies on my PC but to my dismay, it could not detect the the phone no matter what I did(reinstalled Kies, restarted the phone, PC..etc..)
I've read that it is a crappy program, but without it, how can I update my phone firmware and sync my photos and files? Do I have to manually remove the SD card to transfer the file?
Appreciate some advice...

My phone won't sync with Kies but thats because I am on the JM2 firmware downloaded from the web and I've read it won't sync.
On your phone, have you plugged it in and then selected "Samsung Kies" from the popup or swipedown menu?

Let me just say don't hold your breath. I've been able to connect to my PC through Kies on and off. I've tried all the suggestions and none of them worked for me. As I said, it's completely hit and miss for me as soon as I connect the USB cable to my PC. I don't try anything different each time, it will just for what ever reason decide to connect once in a while. The problem is Samsung needs to develop a better driver. You shouldn't have to use Kies to drag stuff onto your phone. The phone should have no problem being recognized as a mass storage device. But if you don't have a driver that works all the time, then your phone doesn't even get recognized by your PC. Just one quick google on this issue will give you an idea how many people are having problems connecting to Kies/PC. This issue is too big for Samsung to ignore. I'm sure there will be an updated driver soon.

Solution to Kies problem
Hello, gizmondo.fr reported some time ago that the problem is long file extensions (over 16 characters).
You can solve it by finding and deleting all files with very long extensions from your phone. In my case, I deleted a cache of Soundhound.
I think the problem is intermittent due to the fact that the programs sometimes delete their own cache.
Radu

I had problem with usb. phone lagged and i havent notticed msg to turn of bluetooth. Try to turn off bluetooth and maybe wifi and then connect to usb.

Guys 2 things here
if you want KiES to sync you need to run the default TwLauncher that came with the phone
if you installed another launcher you can use "Home Switcher" to change back when you want to use KiES
link here http://forum.xda-developers.com/showthread.php?t=765081
now if you are still having trouble with KiES a great alternative is to use Android Manager via WiFi it's easy and totally painless

AllGamer said:
Guys 2 things here
if you want KiES to sync you need to run the default TwLauncher that came with the phone
if you installed another launcher you can use "Home Switcher" to change back when you want to use KiES
link here http://forum.xda-developers.com/showthread.php?t=765081
now if you are still having trouble with KiES a great alternative is to use Android Manager via WiFi it's easy and totally painless
Click to expand...
Click to collapse
I'm also having the same issues and I've tried countless tricks over the past 3 evenings by reading solloutions here and several other forums but without luck, I spoke to a Samsung employee and was told to try to return my unit, but I'm reluctant incase I can make it work cause otherwise I'll have to re-order screen protectors etc (I suck at putting them on and I managed to make it perfect for a change!). So hehe long story short! A list of possible remedies would be nice, another thing also, is that Android Wifi Manager a good replacement for Kies? as in being able to put on official samsung updates etc. (Even though I read countless posts about Odin I still have not the guts to try out anything outside of direct updates through the samsung apps).
The stuff I tried is as follows
1. Change USB settings so that it is not default to kies but ask on connect.
2. Mount/Unmount Internal SD card prior to connecting the device. (No external SD card installed)
3. Format internal SD Card.
4. Reset to default factory settings.
5. Reinstall Kies from a different source file (running latest version if someone can post a link of the supposedly working older version would be great!)
6. Run all the USB modes as I noticed it installs some drivers on the various options.
7. Remove the modem through device manager and reinstall it.
8. Remove Samsung Drivers and reinstall them.
9. Install the microsoft mobile center (mobile drivers)
10. Remove the drivers and re-apply the Samsung ones from a samsung.sg site posted here on site.
11. Tried various USB slots on the computer.
Any help would be appreciated, thanks in advance.
Edited: Also tried the regedit trick not sure I did it right but Regedit --> DeviceDB --> the one where there is a value of 1 I deleted.
Edited 2: I downloaded an older version (1.5.0.10024_74) and installed it after uninstalling the most recent version, and now I get bsod everytime I try to launch Kies. Agitation levels rising hehe...

I've got Kies to recognize my phone exists but now it is stuck on the "Connecting the device, please wait" popup, has been like that for the last thirty minutes, any advice?

I'm now having this problem that this fella video'd.
http://www.youtube.com/watch?v=R9hdpJPCP-k

bigc_13 said:
I've got Kies to recognize my phone exists but now it is stuck on the "Connecting the device, please wait" popup, has been like that for the last thirty minutes, any advice?
Click to expand...
Click to collapse
It is pointless waiting for it if it does not connect within a minute, just unplug it and try again, like people said, Kies is very 'hit and miss'

opensourcefan said:
I'm now having this problem that this fella video'd.
http://www.youtube.com/watch?v=R9hdpJPCP-k
Click to expand...
Click to collapse
The one time i have had a major problem with Kies, it was doing the exact same thing, the problem is some cache, or other file on your internal sd card that Kies does not like. I just went through the files and deleted the cache files and a couple of others and eventually i deleted the correct one and Kies started to work again.

Hey guys, I just registered to suggest you try the only fix that solved my connection problems.
I tried reinstalling drivers and formatting the internal SD multiple times with no success until i inserted my gf's micro sd card from her phone. Windows 7 automatically installed new drivers from the Galaxy and connected back up as normal. I disconnected the usb then removed the external SD after unmounting and has worked fine ever since.
Before you go returning your phones i suggest you uninstall all associated drivers and borrow a microSD.

Kies on W7 pro 64bit

I am using W7 64bit pro. I can install Kies with no problems, but when I connect the phone (sgs II) I get an error message that The driver did not install correctly. Of course I cannot connect to Kies, thoug I can browse the internal and external card content. No advice worked, tryed to reinstall, use virtual XP 32b, etc...
It works on my desktop 32b but I cannot read the phone numbers, but I need it on my laptop which is running W7 64b pro. Any ideas?

Install Drivers
Open kies and then in the menu bar on top of kies select tools and install drivers.

Tryed this. Does not work.

If the above does not work for you try this.
Run Kies as administrator.
When installing Kies did you follow the instructions to the letter?
Reason I ask Im running Win 7 64 and have no issues with KIES.
Go to Samsung.com and download the Kies from there to your PC.
Uninstall the current one from PC along with any drivers reboot PC.
Now install new KIES without fone connected and follow the instructions.
WHen asked to connect fone do so and not before.

Kies requires motherboard USB port and does not like Laptops .
jje

JJEgan said:
Kies requires motherboard USB port and does not like Laptops .
jje
Click to expand...
Click to collapse
Does not like laptops? Works fine on all the laptops/ netbooks that we use and thats a mixture of brands at that.

Does not like laptops in that a majority of Kies not working posts are for Laptops .
Works on my x64 laptop .
jje

Nyssa1104 said:
Does not like laptops? Works fine on all the laptops/ netbooks that we use and thats a mixture of brands at that.
Click to expand...
Click to collapse
Agreed....
But Kies is rubbish anyway, just aquaint yourself with Odin and use that my friend
JD
Sent from my Samsung Galactic Superstar S II

JJEgan said:
Kies requires motherboard USB port and does not like Laptops .
jje
Click to expand...
Click to collapse
Rubbish, running on my win 7 pro 64bit toshiba lappy.

i guess this is not about flashing, so odin wouldn't help much, especially, since odin needs the working drivers as well.
i read somewhere on here, that the driver installation fails, if there is an external sd card inserted in the sgs2, when first connected (afterwards, there will be no problem on this point).
i agree with the others on other points though, kies really sucks to some extend. the only good feature i used, was media syncing. but for syncing of any kind (not only music and photos, but also savegames and other data) i use microsoft synctoy now, with the galaxy connected in mass storage mode. flashing with odin and syncing with 3rd party apps really makes kies redundant.

Chef_Tony said:
i guess this is not about flashing, so odin wouldn't help much, especially, since odin needs the working drivers as well.
i read somewhere on here, that the driver installation fails, if there is an external sd card inserted in the sgs2, when first connected (afterwards, there will be no problem on this point).
i agree with the others on other points though, kies really sucks to some extend. the only good feature i used, was media syncing. but for syncing of any kind (not only music and photos, but also savegames and other data) i use microsoft synctoy now, with the galaxy connected in mass storage mode. flashing with odin and syncing with 3rd party apps really makes kies redundant.
Click to expand...
Click to collapse
Tried to disconnect the SD card, I receive the same error: "SAMSUNG Mobile USB Modem Failed". Tried to reinstall drivers from Kies tools, of course did not work. Ran out of ideas.

Install the drivers manually from the Kies' "escape" folder. Use the Windows Device manager.

Already done this. DOES NOT WORK.

Do you have any others accessories connected to usb, like mobile broadband? I've got similar problem and when I've uninstalled drivers and disconnected modem everything started to work again
Sent from my GT-I9100 using XDA App

have you tinkered between usb debugging on and off
Read somehwere the first time you you use kies...have kies running, put phone off usb debugging. then plug it in

I had same problem with my desktop. i went into device manager. there should be an explanation mark next to phone. uninstall driver then reinstall telling it to get driver from the web. then start up kies. ps make sure kies isnt running when u install. hope this works took alit of messing around for it to work for me but eventually did.

I have W7 with 64 bit and fortunatelly KIes works on mine. I live in US and I downloaded Kies from Samsung UK site just in case because the phone was bought from Expansys and is coming also from UK. Maybe try to check on this solution. Also I vaguely believe that I had to disable firewall or Eset during the installation, but I may be wrong on this. That sucks that yours doesn't work. Wish you luck...

I am running Windows 7 in 64bit and everything works perfectly. Except I dont like Kies and used it only once.... to check what its all about.
I do not remember the installation process, but usually hardware must not be plugged in until the driver is actually installed. So just uninstall everything, install it again and THEN when everything is done plug in the phone. It should be then be recognized and working.
However if you want it just to put music on it or copy files in general, better ditch Kies and make your device be recognized by your computer like an USB-Drive.
Go to Settings > Applications > Development (Translated it from German, might be off)
There you check the USB-Debugging option and have no need for Kies anymore.

What USB port are you using? Experience from the cappy forum and personal experience shows that using a USB port right off the MB is best. Not sure if it's a power problem or what. My cappy would always charge and be hit/miss on recognization using the front USB port on my computer. Using a rear port produces connection everytime. I'm on a cappy right now, just waiting for the US release date to get GS II.

None ot the above worked. Giving up. Tx anyway.

New Kies

Just did a quick search but could not see it mentioned. 2.1.1.11124_17 29-12-2011

usually new Kies = new Samsung phone or tablet firmware??

carlitos66 said:
usually new Kies = new Samsung phone or tablet firmware??
Click to expand...
Click to collapse
Sometimes but not always. Would be a nice New Year present though id they did.
Only problem I have after update is it says it cannot find a Bluetooth driver when I pair it with the PC and "Connect via Bluetooth" throws up a denial error.

updated it last night to this version, keep on getting this message.
Reconnect the device in Samsung Kies (PC STUDIO) mode,
Current connection mode not supported by Kies.

bandoo said:
updated it last night to this version, keep on getting this message.
Reconnect the device in Samsung Kies (PC STUDIO) mode,
Current connection mode not supported by Kies.
Click to expand...
Click to collapse
Have you turned off USB debugging?
Sent from my GT-I9100 using Tapatalk

yes i have.

I was just prompted to update my Kies software. Before I did so, I searched for the download because I have had experiences of the update function screwing up the installation. (Uninstalling and then installing via the exe corrected the issues.) I couldn't find it. On the Samsung website only the older version is available for download.
I installed the update and everything went okay. Now I keep getting two prompts when I connect my Galaxy S II.
(Translating from German)
1. Album information cannot be imported. (Albuminformationen können nicht importiert werden.)
2. Reconnect the device in Samsung Kies-(PC Studio) mode. Kies doesn't support the current connection mode. (Verbinden Sie das Gerät im Samsung Kies-(PC Studio)-Modus erneut. Der gegenwärtige Verbindungsmodus wird von Kies nicht unterstützt.)
Now I can't connect my device with Kies.
I will reboot, repair the installation and see if I can get it to work. If anybody knows where I can download the installation file, pls let me know; it would make my day.

Does it suck any less?

Twomorecharacters said:
Does it suck any less?
Click to expand...
Click to collapse
If it sucked anymore it would put Hoover out of business real fast.

Now I'm connected. Didn't reboot my computer. I turned my phone off and then back on and I also let Kies re-install the drivers. Now I can connect.
The first prompt about album information was due to having a cd in the drive, which Kies couldn't read the album information from. Why does Kies try to read the cd when I'm just trying to connect my phone?
There is no firmware update for the phone.
When I tried to synchronize with Outlook I got two prompts
Contacts: 50% or more have been deleted....
Appointments: 50% or more have been deleted....
I of course aborted the synchronization.
I took a look at the GUI and the settings to synchronize all contacts hadn't been selected. It also showed a strange folder by the name 00000. Pointing to a folder or file without extension called TestDD. In the GUI I selected to synchronize all contacts and it worked without prompts or issues.
I was able to copy files to the phone without issues.
Kies still doesn't show the artist of mp3 files in its GUI and yes the tags are complete.
Kies sucks, not enough to replace Hoover and not enough to make me stop using it. Copying files is not such a big deal, I love the one-click ability to synchronize with Outlook

bandoo said:
updated it last night to this version, keep on getting this message.
Reconnect the device in Samsung Kies (PC STUDIO) mode,
Current connection mode not supported by Kies.
Click to expand...
Click to collapse
fixed, unistalled the samsung usb drivers, then downloaded the drivers from windows update...

bandoo said:
fixed, unistalled the samsung usb drivers, then downloaded the drivers from windows update...
Click to expand...
Click to collapse
Thanks. Worth taking note of when I update kies.
Sent from my GT-I9100 using Tapatalk

As in my previous post, I've had issues with Kies after using the on-line update function. This time it was the same. If for example I started Kies to synchronize contacts everything functioned properly. I exited Kies. Then if later in the day I just attached my phone (without starting Kies) just to transfer files from and to the external SD card of my phone via Explorer, My phone wasn't recognized and I had to go into device manager and re-install the drivers.
I checked in the installed software panel and although I had updated my Kies installation, the version displayed in software was Kies version 2.1.0.11112_41
Today I decided to check if a standalone Kies installer was available and I was happy to find it. I uninstalled Kies as well as the USB drivers, deleted all folders including the ones under My Files and Documents and Settings, cleaned all references to Kies as well as the USB drivers from my registry and installed Kies using the installer and now the issue is resolved.
They must have fixed some things in this version. While synchronizing contacts, for example, it noticed differences between the contacts in Outlook and my phone as well as differences between entries in my Outlook calendar and the calendar of my phone, which wasn't the case before re-installing.
I also noticed that after installation, the installer for the USB drivers is now located in the USB folder of the Kies program installation folder. In previous versions the unpacked driver files were located there.

Yea, I have the problem even tried on two different PC. What going on with the recent Kies version. Can any developer or technical give some response???? this is so painful

ingfong192 said:
Yea, I have the problem even tried on two different PC. What going on with the recent Kies version. Can any developer or technical give some response???? this is so painful
Click to expand...
Click to collapse
Kies is a Samsung product this is XDA developers we dont use Kies .
jje

Beware of last kies update

I've recently update the PC kies program to version 2.5.0.12094.
Not only it didn't solve the problem I had with connecting "Kies via Wi-Fi" (it didn't work with my Kies previous version and doesn't work with this update too), but also it messed up someway with my Windows 7 system file and USB connection.
Before the update, if I inserted a pendrive (nothing to do with connecting a Samsung device, just a normal pendrive) in one of my PC's USB slots it was recognized and was accessible in, say, 10 second.
After the update it took more than 2 minutes to access the pendrive USB.
That's very inconvenient and impractical. Evidently Kies software interferred someway with the OS file system and drivers.
Evidence for this misbehavior (imputable to the Kies update) is that after uninstalling it I could again access my pendrive in a reasonable time.
I hate this kind of software that disrupt and interferes with the OS

sphere314 said:
I've recently update the PC kies program to version 2.5.0.12094.
Not only it didn't solve the problem I had with connecting "Kies via Wi-Fi" (it didn't work with my Kies previous version and doesn't work with this update too), but also it messed up someway with my Windows 7 system file and USB connection.
Before the update, if I inserted a pendrive (nothing to do with connecting a Samsung device, just a normal pendrive) in one of my PC's USB slots it was recognized and was accessible in, say, 10 second.
After the update it took more than 2 minutes to access the pendrive USB.
That's very inconvenient and impractical. Evidently Kies software interferred someway with the OS file system and drivers.
Evidence for this misbehavior (imputable to the Kies update) is that after uninstalling it I could again access my pendrive in a reasonable time.
I hate this kind of software that disrupt and interferes with the OS
Click to expand...
Click to collapse
Remove, reboot, and reinstall?

Works fine on my W7 desktop...

sphere314 said:
I've recently update the PC kies program to version 2.5.0.12094.
Click to expand...
Click to collapse
KiesPDLR crashes when I open Kies now (since the update), but it seems like it still runs. Not that I really need it. It's just a nice to have on standby... just in case...

work's fine on my W7 desktop also. I have problem with backup since PICS 4.0.3 version

BarryH_GEG said:
Works fine on my W7 desktop...
Click to expand...
Click to collapse
I'm new to the Samsung way. Is it possible to take updates via wifi only? TIA

toenail_flicker said:
I'm new to the Samsung way. Is it possible to take updates via wifi only? TIA
Click to expand...
Click to collapse
Yes. Typically they're available on Kies and via OTA at the same time.

To clarify my OP...
I didn't say that Kies doesn't work with my W7 PC.
I just noticed that it changed my PC system behavior when, afetr closing Kies, I connected another USB device (i.e. a normal pendrive).
Before the update to Kies 2.5 the pendrive was recognized almost immediatly. After the update it took an unacceptable time (1 to 2 minutes) to be recognized and available for use. So I uninstalled it and my USB ports were ok again.
But if I'm the only one to have this problem probably Kies update is ok and I have some particular misconfiguration with my PC's USB ports... or some sort of particular conflict with the USB drives installed by Kies.

BarryH_GEG said:
Yes. Typically they're available on Kies and via OTA at the same time.
Click to expand...
Click to collapse
And there's a wireless version of KIES. Kies Air.

skeeterpro said:
And there's a wireless version of KIES. Kies Air.
Click to expand...
Click to collapse
According to Samsung, Kies Air doesn't work with the N8013.

toenail_flicker said:
According to Samsung, Kies Air doesn't work with the N8013.
Click to expand...
Click to collapse
Interesting. It installs just fine and scans for Air Server. Haven't had a need for it since it installed. Will keep an eye on it as an update might solve the connection issue. Hopefully it will as it's a handy little app.

skeeterpro said:
Interesting. It installs just fine and scans for Air Server. Haven't had a need for it since it installed. Will keep an eye on it as an update might solve the connection issue. Hopefully it will as it's a handy little app.
Click to expand...
Click to collapse
Thanks. Installed it. Guess I'll find out.

sphere314 said:
some sort of particular conflict with the USB drives installed by Kies.
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I bet it's this. I haven't had a problem with Kies but the similar LG app used to do the same thing to my PC. Trying going in to "tools" in Kies and run "network troubleshooter." It'll re-install the drivers. Might help. Might not. Good luck.

toenail_flicker said:
According to Samsung, Kies Air doesn't work with the N8013.
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It works with the N8000.

Mk_pt said:
It works with the N8000.
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Did Samsung say it won't?