Database Users

How serious is your device freezing/hanging problem?

The title says it all. This is a survey to gauge the magnitude of the problem among the early adopters of Touch HD.
Please cast your vote only after you have AT LEAST 1 WEEK of experience using the device.
Thanks and cheers.

Mine hangs quite often, when typing SMS very fast. Also it hangs constantly, when browsing in landscape mode with opera. Very, very annoying.

paranoid2007 said:
Mine hangs quite often, when typing SMS very fast. Also it hangs constantly, when browsing in landscape mode with opera. Very, very annoying.
Click to expand...
Click to collapse
Tried hard reset? Tried reflashing the ROM? Tried getting a replacement?

Mine hangs often but I can live with it as it is my secondary device and I don't use it much.

Mine hangs occasionally but i found most of the times was "Active Sync" fault, simply close it and it stops hanging

So far, more than 50% of you are saying it never hang even once. This is amazing! I had never thought in my widest dream that it is so good.

I've mine since the 5th of November... so it's about 3 weeks today... and I’ve already forgotten where is the Soft Reset button...

I think that you should include in the poll, another option, something like the 2nd and 3rd options, but that it bothers us.
Since we paid a lot of money for HD and it does not work as it should, it is really annoying and it bothers us.

jolas said:
I think that you should include in the poll, another option, something like the 2nd and 3rd options, but that it bothers us.
Since we paid a lot of money for HD and it does not work as it should, it is really annoying and it bothers us.
Click to expand...
Click to collapse
Thanks for the suggestion. Unfortuntely, posters are not able to make this change. Can our moderator help?

Never
I clicked 'never hangs'.
Strictly not true. Have found that if CorePlayer is open, and i try to manually switch off, it won't. Subsequent attempts also fail (even after closing CP), and the only fix is to press the power button a few seconds and turn off. (i guess this is one 'below' a soft-reset but dunno).
Also strange is that if it auto-shuts down with CP open, generally it turns off, but when turned on CorePlayer has no video, and must be closed and opened to fix.
i guess the 2 issues are related to Coreplayer's incomplete Qtv driver - and will be soon fixed.
Else has never hung (2 weeks use) which is brilliant compared to my last PDA (ipaq) - tho' it was often the fingerprint reader that hung. btw i would pay more for the HD with biometric security. i think this is needed, given the amount/type of data most people have on their devices it should nearly be illegal to make 'em without .

I've select never, however I've had a couple of application issues... 1 with network settings and the other with a 3rd party application which both caused application crashes.
How are you defining a hang? WinMo crash screen (application dies) or device becomes unusable and requires a soft reset? My phone has never crashed that bad I've never had to reset it.

Philio25 said:
How are you defining a hang? WinMo crash screen (application dies) or device becomes unusable and requires a soft reset? My phone has never crashed that bad I've never had to reset it.
Click to expand...
Click to collapse
Freezes. Not responding to user action, or so slow and unuseable that it requires a soft reset.

So far, one out of four are reporting that freezing occurs frequently, but more than 90% of us are not bothered by this. Any more vote?

Interesting poll!
But i have to mention, i'm absolutly sure the freezing problem is on every HD. It's just a question of the installed software, the running applications and their kind of use.
If i play the whole day SPB sudoku i have not to report any freezings and i'm lucky. But the HD turns me crazy while writing the whole day SMS with permanent freezes.
Just a joke!

surely all these freezing problems will be fixed once we get cooked roms?

MontAlbert said:
surely all these freezing problems will be fixed once we get cooked roms?
Click to expand...
Click to collapse
On my Athena, the freezing problem largely disappeared with ROM updates from HTC, but the cooked ROM were far more stable.
So, I believe the same will happen here.

I've had mine for a week now and get regular freezes - mostly when using opera and particularly with opera in landscape mode. Also get freezes when typeing emails although these usually sort themselves out if I'm prepared to wait a while. Every now and again it seems like the wireless connection stops working (i.e. the progress bar for loading a page freezes and won't load any further although all the other apps seem to be ok) - soft reset seems to solve each time.
The most annoying problem for me though at the moment is that I have to close all applications before connecting to my laptop via usb or the running apps just crash as soon as it connects - again probably an activesync issue I guess.
I have never used a cooked rom before but you guys seem to swear by them so hopefully one will come out which sorts these issues - or maybe HTC will post an update.

dcoales said:
I've had mine for a week now and get regular freezes - mostly when using opera and particularly with opera in landscape mode. Also get freezes when typeing emails although these usually sort themselves out if I'm prepared to wait a while. Every now and again it seems like the wireless connection stops working (i.e. the progress bar for loading a page freezes and won't load any further although all the other apps seem to be ok) - soft reset seems to solve each time.
The most annoying problem for me though at the moment is that I have to close all applications before connecting to my laptop via usb or the running apps just crash as soon as it connects - again probably an activesync issue I guess.
I have never used a cooked rom before but you guys seem to swear by them so hopefully one will come out which sorts these issues - or maybe HTC will post an update.
Click to expand...
Click to collapse
Have you tried Netfront browser to see if that works better?

potential Freezing solution-worked for me
Don't laugh......this has worked for me. Go into Settings-systems-screen-clear type-uncheck enable clear type
I also have no aftermarket keyboard loaded-just using what came with device....no more freezing during SMS.
I cant get the auto name feature to dump into the SMS or email field when I type the name though
JM

staged2 said:
Don't laugh......this has worked for me. Go into Settings-systems-screen-clear type-uncheck enable clear type
I also have no aftermarket keyboard loaded-just using what came with device....no more freezing during SMS.
I cant get the auto name feature to dump into the SMS or email field when I type the name though
JM
Click to expand...
Click to collapse
For those of you who became so frustrated with the freeze and voted the last option, could you all try out this solution and see if it work?

[TEST] touch screen/calibration issues... may have figured some things out?

Ok, so over the course of time I have owned my phone I think I may have found one of the reasons for the phone to go out of calibration in terms of touch accuracy but I just want to make sure its not just my phone doing it.
What I have noticed is that if I hold my phone at an awkward angle for a few minutes (typically 5ish minutes) the calibration will go out of whack. This notoriously happens when I have my phone in navigation mode and just laying on my lap (landscape mode). Today I was driving and I got a text mid way to where I was going so I picked the phone up to hit the talk-to-text button (which is really nice for texting while driving by the way) and it was out of calibration, could not hit the button to save my life. Similar has happened when I held the phone at an awkward angle while watching a movie laying in bed. So I would like to see if anyone gets similar results holding the phone at an awkward angle for a few minutes, I would say give it 5-10 minutes for an accurate result. Try doing things like holding it literally upside down while its in landscape mode and then switching it back to portrait and type on the small keyboard again. I would go into a program of some sort that you can test touching all areas of the screen with.
Now, it seems like before the OTA update, I would have to reset the phone and sometimes that wouldnt work still. However now (and I have tested multiple times with consistent results) that if you lock the phone and then unlock it, the calibration seems to be adjusted again.
Let me know your results.
**For the record, I have had a very positive experience with this phone since I purchased it but I have been able to replicate the "touch screen issue" many a times and would just like to get to the bottom of the issue if all else to just avoid it or tell others how to avoid it happening to them because it is quite annoying.

it sounds like a software hiccup i would hope it would be getting patched sometime..... but as of now i dont know of anyone that's got a fix for it. i have the problem from time to time but i just lock and unlock and its fine, kind of annoying but not something that makes me want to throw it out the window or anything.

Judging from the behavior, I'll place my bets on it being a software issue rather than hardware. There seems to be some hiccups between the accelerometer and the screen getting confused about angles/tilting.

didnt happen to me before upgrade. Its happened a couple of times since.
My phone had been on charge and I had changed to setting to disable it from sleeping while on charge. I had turned the screen off but it must have woke up I went to use it and couldnt hit any keys.
I thought it may be something to do with it being awake for a long time - but it could be coincidence.
I can confirm that putting the phone to sleep and waking it fixes the problem

I have the same issue. No problem before OTA and described problem after that. Grrr.

Mmm, I experienced the problem both before and after the OTA, so I dunno.

Good to know that you can just sleep the phone and then wake it back up to fix the issue now. You used to have to reboot.
I have not had the issue at all since removing live wallpapers. Maybe just a coincidence.
Do people using custom ROMS have these issues?

Ok, so there are similar results out there then and sounds like 100% confirmed just locking and relocking recalibrates the phone back into proper order, no more full reboot is needed.
For the record, I am not using a live wall paper, I have not rooted or installed any themes or anything so my phone is all stock besides the OTA update. Also, as someone else stated that you used to have to restart your phone before the update and I experienced the same thing but again now I only have to lock and unlock the phone for it to recalibrate.
Grainysand you and I seem to have had similar "issues" if you even want to call them that with before and after the OTA and I share your view that there is an issue between the accelerometer and the software recognition.

It's definitely the accelerometer. For the record, I've never had to either reboot or relock/unlock the screen to fix this. I hold the phone upright and it corrects itself, though sometimes it recurs.

I've noticed this a few times after the ota, but just turned it off/on to fix.

galaxys said:
I've noticed this a few times after the ota, but just turned it off/on to fix.
Click to expand...
Click to collapse
Same here. Usually when in landscape mode and the device is tipped at a 45 degree angle. I've also seen the N1 (when using the browser in landscape) scroll the page back and forth very quickly (about 1/4"). When this happen the device seems to get 'stuck' in landscape mode even when I flip it back to portrait.

After the ERE27 update, I've only really noticed the issue when I've plugged in the charger.

Huey85 said:
After the ERE27 update, I've only really noticed the issue when I've plugged in the charger.
Click to expand...
Click to collapse
now that I think about it, I must say that most of the time I see this happening it has been on the charger... will test later though, i doubt this would effect the issue

I think it has something to do with live wallpapers, the ones that receive input touch to react in some way or another. Its a software issue.
You could put it to sleep and on wake up its ok.
Or you could touch the buttons slightly to the right.

htcmagic said:
I think it has something to do with live wallpapers, the ones that receive input touch to react in some way or another. Its a software issue.
You could put it to sleep and on wake up its ok.
Or you could touch the buttons slightly to the right.
Click to expand...
Click to collapse
no its not the live wall papers... I have tested both with and without live wall papers and I can produce identical results as far as loss of calibration

Not sure if its the same problem but when playing games sometimes, the isnput locks up sometimes when in landscape mode. However rotating the phone between landscape & portrait mode seems to fix the problem, might help for this too.

Huey85 said:
After the ERE27 update, I've only really noticed the issue when I've plugged in the charger.
Click to expand...
Click to collapse
same here.

Freezing in Landscape?

I was in the AT&T store earlier today hoping I could do a side by side comparison of the Captivate and the Aria but, of course, AT&T didnt have out the Captivate yet so I just spent time with the Aria.
I loved it. Very smooth and quick with everything. Comfortable keyboard for the size that it is.
One thing I noticed before I was done experimenting with the keyboard and texting is that when I was typing a message landscape, the words weren't showing up, but appeared when I turned to portrait...and then disappeared again when turned landscape.
It only happened at the end of the 15 or 20 mins I was playing with it...but is this a problem others are having with the phone or was the in-store phone just being defective?

That is a problem that i also use to experience, if i text in landscape mode at a fast pace it caused the app to force close. When it auto restarted i couldn't see the text i was typing in landscape mode but when switched to portrait mode the text would appear. I have since stopped texting in landscape mode since texting in portrait mode is just as fast as long as you hit the first letter of the word correctly.
I have not had the issue since flashing the liberated B003 rom though. Also I do not know if it was something running in the background causing this to crash before i flashed but for me the problem no longer exist.
But thats just one of the few problems you will discover with this phone

Thundervore said:
That is a problem that i also use to experience, if i text in landscape mode at a fast pace it caused the app to force close. When it auto restarted i couldn't see the text i was typing in landscape mode but when switched to portrait mode the text would appear. I have since stopped texting in landscape mode since texting in portrait mode is just as fast as long as you hit the first letter of the word correctly.
I have not had the issue since flashing the liberated B003 rom though. Also I do not know if it was something running in the background causing this to crash before i flashed but for me the problem no longer exist.
But thats just one of the few problems you will discover with this phone
Click to expand...
Click to collapse
Thanks! Hopefully going to pick up a Captivate as long as it performs like I hope. Otherwise I will be joining all of you here in the Aria forums!

Kind of a dead thread but I'm bringing it back to ask...
How many of you have also experienced this problem with the phone? Is it a large majority?

MendedEagle said:
Kind of a dead thread but I'm bringing it back to ask...
How many of you have also experienced this problem with the phone? Is it a large majority?
Click to expand...
Click to collapse
i've never noticed this issue

ryan92084 said:
i've never noticed this issue
Click to expand...
Click to collapse
Thank you. Hope some more people respond so that I can see how many people experience this problem so I can try to decide between this and the captivate

I spoke too soon, the issue is happening again, seems to happen after typing long texts.
I get the error "the application Touch Input (process com.htc.android.htcime) has stopped unexpectedly. Please try again." [Force close]

do you use the stock keyboard as opposed to swype, swiftkey, or the droidx?

stock keyboard.

That might be the silence then. You might want to see if the problem persists with a different keyboard. For landscape I suggest the droidx multitouch.
Sent from my HTC Liberty using XDA App

I too have the same issue - many times. Stock ROM, non rooted.

I'm going to mosey on over here for the Nexus forum to vouch this issue for my sister. She just got the Aria about 2 weeks ago and her keyboard freezes on her in landscape mode constantly. If she goes into Settings/Applications/Manage Applications/ and selects the keyboard then chooses 'Clear Data' it seems to bring it back up without her having to restart her phone. Another option I've found while scouring the internet has been that if you disable predictive text on the keyboard (Under Settings/Language and Keyboard/Touch Input/Text Input/Prediction) it seems to fix the issue... but you of course lose predictive text. Which, if you ask me, is a huge issue given the cramped keyboard on the Aria. I can't confirm if removing the predictive text option works yet or not, but if she lets me know, I'll be sure to let you folks know.
[edit]I should probably state that shes on Stock AT&T Rom with non-root and she plans to stay that way... unless I convince her to hand the phone to me for a few hours)[/edit]

I should also probably state that this issue does not occur using the swiftkey keyboard from the market. One could argue just using that instead, but I personally don't like swiftkey and frankly the default keyboard should work! Lol.

So far turning off predictive text has fixed it. My sister has gone all day without a freeze up. And it was occurring almost every time she texted.

Day 3 and her keyboard still hasn't froze since she turned off predictive text. I think the may be a solution. But now HTC needs to release a fix for this lol. Hopefully the aria gets a 2.2 update and this is resolved. Wishful thinking I guess.

anyeone experiencing keyboard going to one hand mode while typing?

I just noticed that when I type in sms, that soeties the keyboard just switches to one handed mode while typing... anyone else experiencing the same? I'm using tmo us galaxy but figured if this is a bug, it would affect all models of note 2.....
anyone experiencing this as well?

I was also experiencing the issue and had become very annoyed by it. It would sporadically happened but would never happen if I tried to recreate the issue.
The problem went away when I changed to the SwiftKey keyboard.

da_nyce1 said:
I was also experiencing the issue and had become very annoyed by it. It would sporadically happened but would never happen if I tried to recreate the issue.
The problem went away when I changed to the SwiftKey keyboard.
Click to expand...
Click to collapse
I have the same problem -- seems to be happening more and more often (and I don't want to use Swiftkey). No idea what causes it, must be some combination of keystrokes, but it is VERY annoying.
Would love someone to solve this one.

The keyboard switches to one hanged vote if you pinch it, it's possible that it's registering some of your keystrokes as a pinch
Sent from my GT-N7100 using xda app-developers app

intermittent serious UI-feedback lag

Most of the time, my Note 7 is instantly responsive no matter how heavily loaded it is.
Every few hours, though, it gets into a mode with serious UI-feedback lag. In this mode, when I tap any key or icon, the corresponding click-and-vibration feedback is delayed by up to one or two seconds. Often I can type several characters with no feedback, followed a second later by a rapid-fire sequence of the delayed clicks and vibrations.
When the phone is in lag mode, the lag occurs in all apps and with both keyboards I've tried (Samsung and Google). And it's not just during typing; tapping on any icon produces the same lag. Lag mode is not fixed by closing all apps, turning on Airplane mode, clearing the clipboard, switching to a different keyboard app, or clearing the keyboard cache or data. (Clearing the clipboard did seem to fix the problem on one occasion, but not subsequently.)
Rebooting the phone does fix the problem--until it comes back again a few hours later. I've tried booting into recovery and clearing the system cache, but the problem still comes back in a few hours. I have not had time to try a factory reset. But the phone is completely stock (APH1), no power-saving turned on, no debloating or esoteric settings or apps.
As I said above, most of the time the phone doesn't have this problem, no matter how many apps are running. And when the lag occurs, the phone is not hot and is not draining the battery. So it's not a matter of the phone being overloaded; rather, it's a specific bug in the UI feedback.
The problem arises at seemingly random times. I have not noticed any pattern as to what triggers it.
Here's a video demonstrating the problem, both for typing and for icon-tapping:
https://vid.me/iYya
And just for contrast, here's a video of the phone when it's working properly, with no UI-feedback delay:
https://vid.me/GF82
Again, when the phone is in lag-mode, it lags in all apps, for typing and for all icon-taps, etc. The videos show only one particular app for illustration.

Gary02468 said:
Most of the time, my Note 7 is instantly responsive no matter how heavily loaded it is.
Every few hours, though, it gets into a mode with serious UI-feedback lag. In this mode, when I tap any key or icon, the corresponding click-and-vibration feedback is delayed by up to one or two seconds. Often I can type several characters with no feedback, followed a second later by a rapid-fire sequence of the delayed clicks and vibrations.
When the phone is in lag mode, the lag occurs in all apps and with both keyboards I've tried (Samsung and Google). And it's not just during typing; tapping on any icon produces the same lag. Lag mode is not fixed by closing all apps, turning on Airplane mode, clearing the clipboard, switching to a different keyboard app, or clearing the keyboard cache or data. (Clearing the clipboard did seem to fix the problem on one occasion, but not subsequently.)
Rebooting the phone does fix the problem--until it comes back again a few hours later. I've tried booting into recovery and clearing the system cache, but the problem still comes back in a few hours. I have not had time to try a factory reset. But the phone is completely stock (APH1), no power-saving turned on, no debloating or esoteric settings or apps.
As I said above, most of the time the phone doesn't have this problem, no matter how many apps are running. And when the lag occurs, the phone is not hot and is not draining the battery. So it's not a matter of the phone being overloaded; rather, it's a specific bug in the UI feedback.
The problem arises at seemingly random times. I have not noticed any pattern as to what triggers it.
Here's a video demonstrating the problem, both for typing and for icon-tapping:
https://vid.me/iYya
And just for contrast, here's a video of the phone when it's working properly, with no UI-feedback delay:
https://vid.me/GF82
Again, when the phone is in lag-mode, it lags in all apps, for typing and for all icon-taps, etc. The videos show only one particular app for illustration.
Click to expand...
Click to collapse
Yes this pretty much seems to be happening across Note7...hope Samsung fixes this
Sent from my SAMSUNG-SM-N930A using Tapatalk

I exactly have the same issue u clearly described above. My phone lags intermittently and no matter what I do, it doesn't go away. After some time, magically it comes back to normal.
Not sure how to fix this.. very frustrating!
Sent from my SAMSUNG-SM-N930A using Tapatalk

Same thing for me as well. I've heard whispers it's an AT&T thing. Been trying to fix by turning off Battery Optimizer for certain apps and using package disabled. I've noticed it's most consistently caused by locking and unlocking again within a specific time window. Like if you're using the phone, then you put it to sleep, and come back within about 10 min, it does it's lag mode.

If anyone who's having this specific UI-lag problem tries a factory reset, please report whether or not the problem comes back after that.

I did the factory reset multiple times but it didn't solve the lag issue..
Sent from my SM-N930P using Tapatalk

Sameer3.b said:
I did the factory reset multiple times but it didn't solve the lag issue..
Sent from my SM-N930P using Tapatalk
Click to expand...
Click to collapse
After the factory reset, did you restore using backups (e.g., smart switch, directly transferring SD card) or did you set up as a new phone. I was having very bad lag. I used Smart Switch the first time. After a factory reset and rebuilding from scratch (without Smart Switch) my lag problem is gone. There is some discussion of this over at Android Central.

GeorgeP said:
After the factory reset, did you restore using backups (e.g., smart switch, directly transferring SD card) or did you set up as a new phone. I was having very bad lag. I used Smart Switch the first time. After a factory reset and rebuilding from scratch (without Smart Switch) my lag problem is gone. There is some discussion of this over at Android Central.
Click to expand...
Click to collapse
I set it up as a new phone and didnt use smart switch.
Sent from my SAMSUNG-SM-N930A using Tapatalk

This lag seems to be AT&T specific
Sent from my SAMSUNG-SM-N930A using Tapatalk

Sameer3.b said:
I did the factory reset multiple times but it didn't solve the lag issue.
Click to expand...
Click to collapse
Sameer3.b said:
I set it up as a new phone and didnt use smart switch.
Click to expand...
Click to collapse
Thanks. That's disappointing but important to know, both diagnostically and also to save everyone else the effort of duplicating the attempt.

I'd be very curious to see if an unlocked (no AT&T bloat) N7 has the same issue on AT&T. If I get a N7, I'm hoping to wait until unlocked versions become available.

I have the same problem. It's the only thing I don't like about the phone. Hopefully they will update it soon.

All samsung phones has that. A new custom rom will fix it.

Same problem, sprint... Stock, TouchWiz. Switched to nova and it doesn't seem to have helped much.

I'm finding the problem may be gone. It hasn't shown up in the last 48 hours (compared to several times a day up until then).
There's nothing I'm aware of doing differently now, other than having turned off Report Diagnostic Info in Settings|General Management. I'm skeptical that that has anything to do with the reversal (but not quite skeptical enough to try turning it back on just yet).
Perhaps the improvement is due to an app update, or perhaps it's a delayed effect of clearing the system cache (though the problem did crop up once or twice after the cache-clearing, before it stopped occurring). Has anyone else seen the problem go away?
UPDATE: The feedback-lag returned after about 60 hours. Again, no obvious trigger. Very annoying.

Hi guys,
I am having similar issues. Most of the times the UI is pretty smooth, but intermittently it starts lagging, opening apps takes 1-2 secs and scrolling the pages isnt smooth, its very annoying esp considering the device is barely few days old. Need some fix to this, or its a dead investment!

pranavsukh said:
I am having similar issues. Most of the times the UI is pretty smooth, but intermittently it starts lagging, opening apps takes 1-2 secs and scrolling the pages isnt smooth
Click to expand...
Click to collapse
Wait, are you talking about the same feedback problem that this thread is about? Taking a second to load an app isn't necessarily unreasonable. But a one-second lag for haptic feedback defeats the whole purpose of the feedback and is clearly a bug.

Gary02468 said:
Wait, are you talking about the same feedback problem that this thread is about? Taking a second to load an app isn't necessarily unreasonable. But a one-second lag for haptic feedback defeats the whole purpose of the feedback and is clearly a bug.
Click to expand...
Click to collapse
What i mean is that the lag isnt just restricted to feedback, the phone seems to stutter overall, scrolling on pages and apps is jittery. And this is noticeable since when it doesn't occur the phone is buttery smooth! I tried the google now launcher and it still persists. Turning the animations to 0.5x didnt help either.

Oh ok. Yeah, I'm using the Google Now launcher too. For me, the lag problem disappeared about 58 hours ago though. Just out of curiosity, do you have Report Diagnostic Info enabled in Settings|General Management?
UPDATE: The lag came back after about 60 hours.

Just for completeness, I should mention that after the phone went into lag mode, I also tried turning haptic/audio feedback off and then back on. But the lag did not stop.