Related
Please look at the photo.
I just wonder is this just the protective layer of paint or some coating that I should peel off, any other user's experience the same ?
i have reported to HTC, waiting for reply... But I m not in the country that I ve bought the phone now... I wonder can I swap it like 6 months later if it's manufacturing defect.
Update 03/01/2010:
I got a reply from HTC:
__________________________________________________________________
According to the picture you provide, there should be slight appearance abrase in the button. Taking of this small layer of plastic would not affect the function of the phone. you may either leave it as it is or take it off. Thank you for your cooperation.
__________________________________________________________________
Update 04/01/2020:
I follow HTC instruction and peel/scratch away the coating of the HOME button only with finger nails.
The metallic effect's gone, and become just a normal black plastic key.
There are lots of micro lines on the button which cannot be seen on the photo.
It is still acceptable, just that I m not happy about a flag ship device's paint/coating came off so easily.
These are the photos
http://picasaweb.google.com/uccoffee.forum/20100104#
The button actually look nice without the coating in the photo comparing with the one next to it which the coating is coming off.
I m thinking should/can I ask for buttons replacement, or it is just a waste of time cos those buttons coating will eventually come off after excessive use.
i still love my HD2 , just a bit sad about so many problems
Update 05/01/2020:
i got HTC reply, nothing much they can help since I m not in Hong Kong.
Anyway, the girl from HTC said there was no one complain about the key's paint coming off.... I just wonder can those people who 's got problem and voted yes, would you mind at least send a complain letter to HTC please.
http://www.htc.com/hk-en/CS_Mail.aspx
yep my button is peeling too I had it 4 2 weeks
no problems here. hd2 is 6 weeks old ...
It's the metallic coating, if scratched away, it looks very plastic. ...
Simililar things have happened to my keypad in less than 2 weeks, and I always put it in its pouch. Guess we aren't lucky
not yet
I only use my HD2 since ~10 days, and do not have this exact problem, yet.
With my previous device (HTC Touch Pro) however, I had a lot of problems with peeling off coating (in TP case it was the plack paint peeling off the housing).
I also have the problem, that I use to buy my devices in Europe with WWE roms, and then take them with me to Japan, where I currently live.
This constellation is a nightmare for warranty return/repair with HTC, as they ask you to sent your device to where you bought it.
To avoid shipping my defect device helf way around the world, I last time decided to send my TP to HTC global repair centre in Taiwan.
They did the repair and they did it quick, but you don't want to know how much that cost me.
As soon as my HD2 starts loosing paint or coating, it will contact HTC global rapair in Taiwan again, but this time I will not accept to pay for the repair but push for good will.
The world gets smaller and smaller, customers do not stay in regions where they purchase devies. It is time for companies like HTC to adapt.
My girlfriend bought an Apple iBook in the US. In the menatime we moved to UK, Belgium and now to Japan.
She had warranty repair done to her iBook in all of those contires without an problem, so it should also be possible for HTC, if they just were a little bit more end customer oriented, but now that they try to market HTC as a brand, maybe it will come.
As a customer paying 500+ EUR for their products, I will not take NO for an answer.
Mine is actually worse than the photo in this post. I thought it was a temporary cover when it started to come away, like some buttons/screens have when a phone is brand new.
max1274, how bad is it? post some pic if possible
I only had my HD2 for 30 days....
I use my hd2 for five weeks, no problems so far. Hope to stay that way.
Its not even that bad, but yes very thin layers go off around the edges
Snap
Same here pal, it happened on my diamond as well.
**** happens i suppose
6 weeks... no problem
Damn.. Seeing things like these makes me want to go back to the shop and return it! Mine doesn't have anything but I am "EXTRA" careful with it but if it has happened to so many people it will probably happen to mine to. I cant stand paying 669€ (Portuguese value) for a phone that doesn't keep it together!
I get mad with these kind of problems!
Mine looks fine, had it since 24/12/09.
Touch wood it stays ok. Hope the guys with problems can get it sorted via HTC without niggles.
Please keep us posted on if you can get HTC to fix it.
Mines fine as well. But you know, the early batches of the HD had surface coating scratch, crack and chip problems. I bought my HD2 a month after they were first offered in the US, hoping to avoid the common problems, which were mostly ROM, but now I think maybe I dodged the bullet on this as well.
aro said:
To avoid shipping my defect device helf way around the world, I last time decided to send my TP to HTC global repair centre in Taiwan.
They did the repair and they did it quick, but you don't want to know how much that cost me.
Click to expand...
Click to collapse
Actually I would like to know.
Ibb1982 said:
Mine looks fine, had it since 24/12/09.
Touch wood it stays ok. Hope the guys with problems can get it sorted via HTC without niggles.
Please keep us posted on if you can get HTC to fix it.
Click to expand...
Click to collapse
I was wrong! I checked my phone at night, and guess I couldn't see the minor peeling I have on the home button. Now I've seen in proper daylight I can see mine is peeling.
This sucks big time. Anyone have any feedback from HTC?
I've also sent a support request via email from the HTC website via http://www.htc.com/uk/CS_Mail.aspx , hope they get back to all of us soon.
Got a response from HTC
HTC are quick, within 2 hours I received a response to the peeling issue:
"We are very surprised to hear that you have an issue with our HTC handset.
If you are within 30 days of purchase, you can book our handset for a DOA (Dead on Arrival) via the retailer. Everything that came with the phone including the box will need to be returned. A DOA can only be booked if there is no mis-use or damage found on the handset.
If you are outside of 30 days, please call us in order to book a repair service.
http://www.htc.com/europe/CA_Hotline.aspx
Please note that the repair centre will need to see the device before diagnosing whether the fault is covered by the Warranty or not. We can not specify a cost until the repair centre has seen it first.
Please see full DOA/Exchange Procedure below if you are within 30 days of purchase:
We can have the device repaired for you, however if you wish to exchange the device and it is less than 30 days old, please return it to the point of purchase for exchange.
The retailer may not be willing to exchange your device depending on the terms of sale you have agreed with them, this is their right and HTC cannot intervene on your behalf.
If an exchange is refused by your retailer then we can still arrange a repair for the device, but we cannot exchange it.
In the event that a repair becomes necessary and you do not wish to arrange it with your retailer please call quoting your reference number (e2e ref) if you have one.
Thank you.
-If these steps have not helped, please let me know by responding using the link provided and I will be happy to check again for you.
Best regards,
HTC Customer Support Team "
Why would we want to send our handsets for repair, only to have them fit the exact-same button unit. The same thing will happen again. Once we know HTC have manufactured new non-peeling buttons, that's when the repairs should take place. Painting buttons is stupid, why not just make them out of black plastic and have done with it.
sunking101 said:
Why would we want to send our handsets for repair, only to have them fit the exact-same button unit. The same thing will happen again. Once we know HTC have manufactured new non-peeling buttons, that's when the repairs should take place. Painting buttons is stupid, why not just make them out of black plastic and have done with it.
Click to expand...
Click to collapse
Until they see them though, they're not going to think its a problem. Catch 22 all the way!
Hi...
So i bought the new galaxy s...the best screen of mobile phones at the moment, super amoled....is everything to me except "super" right now.
The phone is merely a month old. I bought it from some guy that sells phones without the bill but with valid warranty (seal+signature) because in my country (Croatia) it wasn't officially available when I was buying it (it is now)...
Everything was fine for a week or so, when one morning I turned it on (left it for recharge during night) and noticed that something is wrong with the display. It had a certain "mist" layer (similar to when you boost brightness too much) in the home screen and menus were different too. I couldn't tell what exactly happened until I opened a few dark HD pictures.
I realized that the phone isn't displaying colors correctly, or their depth or something.
It displays them as if someone messed with color depth in driver settings and set it to 16 or even 8-bit (default is 24 or 32-bit as far as I know).
I tried fully resetting the phone (by typing in the code for factory wipe+reset) but with no luck.
Then I called the guy that sold it to me and he wasn't very polite, saying that it can't be possible and that I must have messed with phone or dropped it or something, which I haven't, I even have a special case for it to avoid scratches, etc. Nevertheless, he told me to send it to him and I did.
I also wrote him a short message explaining what the problem is, and even told him to compare the display with the other new galaxy s and to lookup some dark pictures, because the anomaly is best seen there.
The phone was for 2 weeks at him, and he kept saying that everything is alright with the display, that he compared it with other phone, etc. and that he'll keep running some tests just to make sure. I said alright, didn't want to mess with his job.
Today I received the phone. You're guessing - he didn't fix anything but I paid postal charges alright.
Since he doesn't seem to know or care about my problem I'm asking you for some favors. I need pictured proof of my anomaly, which I will then send to him again in hope he'll finally understand the problem and do something about it.
What I'm asking from you is to take screen shots of your Galaxy S with these two pictures on the screen (when they open click on them to get full size):
1. http://img824.imageshack.us/f/14213741.jpg/
2. http://img819.imageshack.us/f/35743610.jpg/
Please, just make sure that the pictures are clear to see. You might need to turn off your lights and take a night shot with macro to capture the screen properly.
After you do that, just post the screens here. I will need those pics to send him the evidence.
These are my screen shots, take a look at the pictures and you will see what I mean:
The home screen. Artifacts can be seen:
The menus screen:
The gallery screenshot, even here you can see the color anomaly:
The second pic. Please compare this to the second link I gave above:
And yes, everything is alright with my digital camera, the picture just looks that awful on the phone's screen
The second pic when screen dims after 30sec (notice how it adds purple layer):
The first pic. Please compare this to the first link I gave above:
The first pic when screen dims after 30sec:
So there it is...
If some of you wise people know how to fix this problem without sending it again to that guy or voiding the warranty, please do tell me. I assume it has something to do with color depth or something, maybe somehow that setting changed, don't know how or why, maybe some software I installed triggered it although none of it was illegal or malicious in any way...I think...
Thank you in advance for any help and I appreciate your efforts for helping!
Have you flashed any new firmwares lately?
No, I'm afraid to get the warranty void, nor do I know which firmware to flash, how to do it and how to un-do it. I also don't know if serial numbers will change or something :|
Sorry
Don't be sorry. I was just asking because there have been reports that some of the 2.2 froyo firmwares had some similar issues, but I think that was mostly when watching films.
So you didn't do anything "new" when this happened? Installed an app, messed with phone settings etc?
I received an advice to go to video player and while playing a video go to settings. There are some color controls but it didn't help.
One more thing I didn't mention before, the color anomaly is present even when phone boots up or shuts down, when those logos spin, etc. For example, when it boots, the big shiny "S" also has this anomaly instead of being smooth as it was originally...
Here, I even recorded a video of the bootup, maybe you can see what I mean although my digital camera isn't intended for capturing video so it may not be the best quality :/
At 0:14 where purple color is, it isn't smooth, instead it looks like thick lines of purple...
http://www.youtube.com/watch?v=50G2uLFDo5I
Just take it to the closest Samsung Service Center for repair/replacement. Forget the dealer. If you have proper warranty papers there shouldn't be a problem.
Same thing happened to mine, bought directly from Vip, about one hour after turning it on. Returned it to the Vip center and got a new unit 2 days later.
In any case, the address of the authorized service center is somewhere on the eastern outskirts of Zagreb.
It's got warranty papers of that guy's company. I don't think it would be accepted by official Samsung service center because it's not the original Samsung warranty paper that is legitimate in every Samsung center. This guy owns a small cellphone service company, sells cellphones bought outside of Croatia and gives his own warranty on them. Who knows how he gets them, I just know he had Galaxy S far sooner than it appeared here officially. Thanks for the advice anyway...
BronzedDroid said:
Have you flashed any new firmwares lately?
Click to expand...
Click to collapse
Do you recommend to flash a new firmware? I've read guides and I can do it, I just need an advice which firmware to flash? Will it void the warranty?
Sorry for posting one post after another, but this is important. I found someone else with the same problem: http://forums.whirlpool.net.au/forum-replies.cfm?t=1520586
I don't think I'm gonna try flashing the firmware, I'll wait until monday to contact the warranty guy and ask for repair of the device or the replacement. I will also send him a link to this post, so if you can take your screenshots, now would be a good moment :/
Thanx
I'd do the shots but I've got nothing to take them with. Sorry.
In any case, a replacement is necessary. It's definitely a hardware fault and it appears to affect early units. My replacement device has a later manufacture date and a newer firmware than the first, dead one.
AnnihilatorSC said:
It's definitely a hardware fault and it appears to affect early units.
Click to expand...
Click to collapse
How do you know this, is there a link about this? Is it a known fault for early units? How do I know if my unit is an "early unit" ?
Wierd. You should definitely give Samsung a call. Your phone should be still under the manufacturers warranty. Hopefully they will replace the screen without any hassle.
Neo-ST said:
How do you know this, is there a link about this? Is it a known fault for early units?
Click to expand...
Click to collapse
I don't, sorry. I'm just guessing based on my experience and the fact that it happened to other people who bought the phones early on.
I just called the guy who gave me the "warranty" and they don't admit that there's a problem with the phone, instead I have to pay analysis at the official Samsung service center (approx. 10€) to get the official paper saying that something really is wrong with the screen. After that he'll give me a new phone and take this one.
I'm not 100% satisfied with this solution, but considering other options I had and a fact that I bought it on the black market, this one is fastest.
So...
My phone just returned from Samsung Service. Yes, the screen is faulty. I already knew that so it didn't surprise me, but behavior of the "warranty guy" did.
He attacked me verbally, saying that I'm a liar and that he doesn't believe me (although I did all this just because of him). He asked me worksheet number of my case at Samsung Service so that he can check if I'm telling the truth. To make to long story short, he refused to help even after he was convinced. One of his statements was "you bought the phone for half the price, what did you expect?! why didn't you buy the real one!".
After I ran out of nerves and being polite with him, I told him to fix the problem or face the consequences (inspectorate), after which he went mad again saying that I'm threatening him and that he can pay someone to find and kill me... I told him to do so freely. Then he yelled some more and finally hung up the phone. After 10 minutes I received a call from him saying to send him the phone on Monday.
So, suma summarum, I ended up being without the phone for more than a month and with 40€ of postal costs + Samsung Service's inspection.
I came across this thread, and it look interesting.
Best of luck claiming your warranty. There always problems when it comes to 'service' warranty, because the seller will need to repair/pay repair bill from Samsung/get you a new device from his own pocket.
I personally would never buy a electronic gizmo w/o manufacturer's warranty.
Neo-ST said:
So...
My phone just returned from Samsung Service. Yes, the screen is faulty. I already knew that so it didn't surprise me, but behavior of the "warranty guy" did.
He attacked me verbally, saying that I'm a liar and that he doesn't believe me (although I did all this just because of him). He asked me worksheet number of my case at Samsung Service so that he can check if I'm telling the truth. To make to long story short, he refused to help even after he was convinced. One of his statements was "you bought the phone for half the price, what did you expect?! why didn't you buy the real one!".
After I ran out of nerves and being polite with him, I told him to fix the problem or face the consequences (inspectorate), after which he went mad again saying that I'm threatening him and that he can pay someone to find and kill me... I told him to do so freely. Then he yelled some more and finally hung up the phone. After 10 minutes I received a call from him saying to send him the phone on Monday.
So, suma summarum, I ended up being without the phone for more than a month and with 40€ of postal costs + Samsung Service's inspection.
Click to expand...
Click to collapse
Wow dude. Sorry you had to go through all that, that's just ridiculous. That guy clearly shouldn't be selling technology if he doesn't expect to get any returned because of issues. I hope you get it resolved okay and end up with a nice new phone.
hey all
has anyone noticed there screen coming apart from the phone, or at least not being fixed down right??
Interested to know also if anyone has experienced the dust under screen ussie that plagued the Desire? Note this will only be visible under bright light.
xspyda said:
Interested to know also if anyone has experienced the dust under screen ussie that plagued the Desire? Note this will only be visible under bright light.
Click to expand...
Click to collapse
no dust ... as off yet.... i outright bought my phone... PAYG T-Mobile UK
Unlocked, but if i lose this handset ill have to ork out another 40 quid to get it unlocked
Where the hell did you manage to fine one on PAYG ?
fkofilee said:
hey all
has anyone noticed there screen coming apart from the phone, or at least not being fixed down right??
Click to expand...
Click to collapse
There is a thread for little questions. But ok: screens are not supposed to get apart from the phone. It's faulty. Send it back for a new one.
If your in the UK , you can get PAYG direct from manufacturers or also from Carphone Warehouse, current price 399.99 £
Mobile operators are doing them but... are simlocked and more expensive then that
there is a post with this same issue that ive seen, i dont think this is a build issue, i think that all the desire HDs that have been made may suffer from this (although this may only be the first batch to be released.)
The phone is fine, it doesnt stick out greatly, and i have a case, if however it gets worse, there is a warranty for a reason and as far as i know this is a manufacturers issue, so we can send it back for a full repair at a later date if it gets worse.
fkofilee said:
If your in the UK , you can get PAYG direct from manufacturers or also from Carphone Warehouse, current price 399.99 £
Mobile operators are doing them but... are simlocked and more expensive then that
there is a post with this same issue that ive seen, i dont think this is a build issue, i think that all the desire HDs that have been made may suffer from this (although this may only be the first batch to be released.)
The phone is fine, it doesnt stick out greatly, and i have a case, if however it gets worse, there is a warranty for a reason and as far as i know this is a manufacturers issue, so we can send it back for a full repair at a later date if it gets worse.
Click to expand...
Click to collapse
carphonewarehouse currently have no payg deals due to the shortage. the only option is to buy the phone for £498. It also sounds like you had one from the first batch. I was in carphonewarehouse yesterday - they had stock, but they confirmed that it had been in there system since 18th October, but only recently delivered to the store. The phone showed the classic signs - gap between sim cover, camera lens below centre and a gap at the top of the screen.
All of these items have been discussed i other threads. My advice - get a replacement.
Yes, mine has in the top right corner, waiting for the store I got my phone from to get some stock in and mine is being replaced.
It's as if the bonding has failed, it creaks in that corner!
Hi,
Has anyone with a Rogers Xperia Arc tried sending it through Rogers for warranty repair? Did they grant a warranty?
Also, is it possible to ask the repair centre to replace housing with a white one (in Canada) instead of Midnight Blue?
Thanks A LOT
you wont get the white housing, since rogers only has midnight blue or probably silver one.
But it's to a SE repair centre... not a rogers one... am i correct?
Did you request for one?
I have a Rogers arc... also have a crack in my housing by the sensor.... I doubt they will change the housing to a different color. you will get it the same way you bought it...
I'm wondering thou if i send it in for repairs will they give me a loaner phone? and did they give you a approx. time for repairs? I wanna get mine fixed too
Will Costco's Wirelss Etc Honour it?
Has anyone with this problem experienced any difficulties dealing with Costco? I am going to go later this week to see what they say, but was looking for a "heads up" on potential issues. I would think that Costco's policy of returns, as well as the warranty, should make this an easy procedure.
TIA
Theres already a thread on this issue, why open a new thread
Hey everyone! just wanted to share my experience so far.
I got an HTC One m7 last year, and I love almost everything about it, except it began to develop the pink camera tint. For those who don't know, many m7's have a manufacturing/design defect that causes the camera to slowly degrade, and as a result, all low light pics come out with a pink or purple haze across the image.
I took my phone over to the bell store, where I signed a couple documents, and the rep sent the phone over to the repair center. The phone was in "Like-New" condition, and still in warranty.
I waited about a week, and today I got an email telling me that the repair facility was refusing to repair the phone citing physical damage (there was none, maybe a micro scratch!), and to get it back they would charge a $35 diagnostic fee. I don't even really care about the fee (although there shouldn't be one) I just want my phone fixed.
I called Bell and they escalated the issue and told me someone from the repair center would call me in 24-72 hours. They wouldn't give me a number to call, so now I have no choice but to play the waiting game...
bbmaster123 said:
Hey everyone! just wanted to share my experience so far.
I got an HTC One m7 last year, and I love almost everything about it, except it began to develop the pink camera tint. For those who don't know, many m7's have a manufacturing/design defect that causes the camera to slowly degrade, and as a result, all low light pics come out with a pink or purple haze across the image.
I took my phone over to the bell store, where I signed a couple documents, and the rep sent the phone over to the repair center. The phone was in "Like-New" condition, and still in warranty.
I waited about a week, and today I got an email telling me that the repair facility was refusing to repair the phone citing physical damage (there was none, maybe a micro scratch!), and to get it back they would charge a $35 diagnostic fee. I don't even really care about the fee (although there shouldn't be one) I just want my phone fixed.
I called Bell and they escalated the issue and told me someone from the repair center would call me in 24-72 hours. They wouldn't give me a number to call, so now I have no choice but to play the waiting game...
Click to expand...
Click to collapse
Well u are not in USA. I had couple of devices with this deffect fixed under warranty even when warranty was expired. Call the consumer support number in your country and talk to them and tell them u have done your homework and this is a well known deffect and it should be taken care by them. Or wait maybe they will call.I never deal with carriers in this situation s call directly the manufacturer. Good luck.
Well, its been a while now, and it looks like I may have to send the phone to HTC since Bell are a bunch of ********. I eventually got a call, but it wasn't from the repair center, it was from USA's tech support, and the gentleman told me he had no idea what was going on, and that he couldn't help me at all, nor could he offer any type of recourse, or contact information for someone that may be able to help. I am very displeased as you can probably see. Anyway, I wrote HTC a letter complaining about their service. Here's what I wrote to them for your amusment:
Hello,
I recently sent my phone in to repair it's camera that wasn't working correctly. I was denied the repair, citing physical damage (I have documentation from the Bell store stating otherwise) and the device has now been marked down to be shipped back without the repair, when I did not give my consent, nor talk to anyone who had any bit of control over the repair process. I am very displeased at the service that has been given to me, as well I do not appreciate being lied to, or cheated out of the repair I am entitled to.(the phone's camera issue is a widely documented factory defect, just search Google or call HTC about the m7 pink camera issue). As well, I am appalled at how Bell has tried its hardest to evade my asking for help, instead pointing fingers at other divisions of the company and telling me to go talk to them. And finally, I would have liked to call the repair center, or visit the facility directly as I understand it is fairly close to me, but the information I have been seeking was kept secret from me. If you listen to the recording of the support call I made last week, you will hear the agent telling me that the company actively tries to withold this information.
I WANT MY PHONE REPAIRED. Not returned defective. If my phone is returned defective, you can be sure I will not renew my contract with Bell, ever.
Brandon Benyacar
I can only hope they read this letter sooner than later. Anyway, that's my repair experience so far. Lesson learned: Don't by a phone right away, let a few months go by and see if any major problems turn up. also, note to self: Buy extended warranty.
I may post one more time if anything else worth sharing happens. Have a good day everyone!
I'll also post my experience with the purple tint problem. Got my phone in may/june 2013 and got the purple tint somewhere around september 2013. Over time, it got worse in dark settings, but as the phone was still ok during daylight, never bothered too much. This year I finally took the effort to get it fixed. I contacted HTC europe (as I live in the Netherlands) about the problem and they said to just make an appointment; if I had caused the problem, I had to pay 35 euros research costs and if I agreed, an additional fee for the repairs.
As I rooted the phone like a month after I got it (unlocked through HTC dev website), I was kinda 'scared' they would say that would be the cause, but I followed all wonderful steps here to get it S-OFF and in locked/untampered state again and send it off. Made the appointment (UPS came to pick it up) and after a few days I got the email it was ready and repaired. Today (after about 10 days) they delivered the phone back. No charge at all.
So my experience with HTC customer support is fairly positive at the moment. Purple tint is indeed gone. Sadly, my original phone was just fixed and not swapped for an M8, but still no complaints about their service.
PandorasNL said:
I'll also post my experience with the purple tint problem. Got my phone in may/june 2013 and got the purple tint somewhere around september 2013. Over time, it got worse in dark settings, but as the phone was still ok during daylight, never bothered too much. This year I finally took the effort to get it fixed. I contacted HTC europe (as I live in the Netherlands) about the problem and they said to just make an appointment; if I had caused the problem, I had to pay 35 euros research costs and if I agreed, an additional fee for the repairs.
As I rooted the phone like a month after I got it (unlocked through HTC dev website), I was kinda 'scared' they would say that would be the cause, but I followed all wonderful steps here to get it S-OFF and in locked/untampered state again and send it off. Made the appointment (UPS came to pick it up) and after a few days I got the email it was ready and repaired. Today (after about 10 days) they delivered the phone back. No charge at all.
So my experience with HTC customer support is fairly positive at the moment. Purple tint is indeed gone. Sadly, my original phone was just fixed and not swapped for an M8, but still no complaints about their service.
Click to expand...
Click to collapse
Glad to hear everything worked out for you. I contacted HTC a few days back and explained what happened and they said they would be happy to repair my phone at no cost, and agreed with me about Bell's repair process being all sleazy. I just need to wait until my phone gets shipped back from Bell's repair center first.
I think I read somewhere that sometimes HTC will put in a higher quality camera module. do you notice the picture being better than the original? (before the purple tint started)
I really don't want my phone to be swapped for an m8, I like the m7 better. slightly smaller, capacitive buttons, and a more symmetrical speaker grille. Not to mention its super easy to s-off. though I might not mind if they give me an M9! HAHA
well, its been about a month, and after much trouble, I finally got my phone fixed. See, When I got my phone back from Bell, HTC told me to ship my phone to a company called Futuretel, located about 15 minutes from where I live. I shipped it, and a few days later, received an email claiming that the repair would not be covered under warranty, and would cost me $226. they also have a policy that requires them to replace both the camera, and the motherboard at the same time, hence the price.
Their first claim was that my H-Boot date on the bootloader screen tells them that my phone had been tampered with. I did install custom firmware, but I flashed it back to stock, with the date showing January 29 2014, before I even bought the phone(not that they would know that) so I called them out on their claim. Then, they disregarded that claim, and now stated that since was that since my phone was S-Off, I was not entitled to a repair. Everything else on the phone was stock, bootloader locked, tampered flag removed and status showing locked.
talking directly to Futuretel was futile, so I called HTC and explained how refusing a defective hardware warranty because of S-Off is like ford refusing to replace your faulty transmission because you changed your headlights. The two are completely unrelated (unless your mechanic REALLY sucks I supposed). They agreed, but still wouldn't fix my phone.
My father, who isn't really a lawyer, but knows quite a lot for an average guy, wrote up a legal document for me to sue HTC. This isn't his first lawsuit, so he knew exactly how to write it up properly and file it into small claims court. I sent a copy over to HTC, and the next day, they offered to pay for the repair. It probably just wasn't worth it for them to fight it, so they gave in.
I also let HTC know of all the horrible reviews and complaints of this repair facility, with many of the stories online ending in either ridiculous repair costs, refusal of repairs for stupid reasons, or devices being returned with additional damage. HTC said they would do an investigation on this facility. that being said, Futurtel repaired my phone in 2 days time, and returned it in the same condition it left (actually, slightly better condition, my power button was losing its black paint, and they replaced it. small, but good attention to detail).
I powered up the phone to 5.0.2, and firmware version 7.17.666.7 which I believe is the newest version (a google search produced no results). They also replaced my mainboard, so everything was stock, and I had a new IMEI. tested out the camera, and its a night and day difference. Now my pics look the way they were meant to look. Once again, I am a happy customer.
I hope my experience inspires others to fight back, know your rights, and don't take no for an answer. I would love to hear other people's success and failure stories, especially ones pertaining to this pink camera issue.
Now onto installing insertcoin's sense 5.5 ROM. I just like it better than sense 6!
My related experience recently, I acquired almost new imported HTC One from local dealer, and there was Pink Tint, I took it to HTC Service Center in my locality, I had already did OTA updates and the phone is in Lollipop, the support person said, it will take 5500 INR (88 USD) which I agreed, then they said it is imported phone, the camera module might not be compatible they don't have software to calibrate the camera since the phone is in Lollipop (?!), and it is the risk they are not willing to take! they don't even try to repair and say it did not work. Their excuse was once they attempt to install new camera, and it doesn't work the Camera will be completely shut off even day light photos will not be possible. Looks like I had to live with purpley photos!
santhoshr said:
My related experience recently, I acquired almost new imported HTC One from local dealer, and there was Pink Tint, I took it to HTC Service Center in my locality, I had already did OTA updates and the phone is in Lollipop, the support person said, it will take 5500 INR (88 USD) which I agreed, then they said it is imported phone, the camera module might not be compatible they don't have software to calibrate the camera since the phone is in Lollipop (?!), and it is the risk they are not willing to take! they don't even try to repair and say it did not work. Their excuse was once they attempt to install new camera, and it doesn't work the Camera will be completely shut off even day light photos will not be possible. Looks like I had to live with purpley photos!
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Don't worry, you can always use flash to avoid pinkish photos in the night. I didn't even bother to get mine repaired for free.
Semseddin said:
Don't worry, you can always use flash to avoid pinkish photos in the night. I didn't even bother to get mine repaired for free.
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the flash helps(thank god its even there), but still, video in low light is practically unusable.
It's not acceptable that HTC can get get away with this(though I found it had more to do with the repair facilities), and you should fight it if you've got the time, especially now that they have introduced that "oops protection" this for the M9. If they can replace an M9 at no charge for dropping your phone onto concrete, then they should at least be able to fix their own factory defect. Even if its out-of-warranty. Its what I believe is fair.
by the way, after they fix, not only are the pictures not pink, but they're less grainy now, and they're not washed out.
I too had this problem since last 1.5 years.. somewhere read online that you can get rid of it by placing your cellphone in freezer for sometime and it will get rid of the pink/purple issue of camera. So I did it.
WHat to do-
1.) I placed my cellphone HTC One(M7) in my freezer nicely wrapped in a small towel
2.) changed my refrigerator setting to the coolest...
3.) kept it in there for almost 20 minutes
4.) Took it out.... and no more Pinkish pics.......
Not sure if its permanent solution as I have tried it today only.... but as of now I am happy to see my camera work as good as new.... NO FAULTS WHATSOEVER.
It worked for me.. hopefully it can work for someone else as well.. please try at your own risk and make sure to cover your cellphone properly before trying this option.
anilkapoor9 said:
I too had this problem since last 1.5 years.. somewhere read online that you can get rid of it by placing your cellphone in freezer for sometime and it will get rid of the pink/purple issue of camera. So I did it.
WHat to do-
1.) I placed my cellphone HTC One(M7) in my freezer nicely wrapped in a small towel
2.) changed my refrigerator setting to the coolest...
3.) kept it in there for almost 20 minutes
4.) Took it out.... and no more Pinkish pics.......
Not sure if its permanent solution as I have tried it today only.... but as of now I am happy to see my camera work as good as new.... NO FAULTS WHATSOEVER.
It worked for me.. hopefully it can work for someone else as well.. please try at your own risk and make sure to cover your cellphone properly before trying this option.
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Click to collapse
Do you really think our phones are designed to withstand below zero temperatures? This is a terrible idea which is most likely only a temporary fix (if your phone survives it).
While not a true "fix" I just edit the effected pictures and add an effect to them. 2 of the effects work well to remove the purple haze in pictures (depending on the picture each effect works better than the other). Not perfect, I understand, but they come out looking quite good.